Volunteer volunteer roles in croydon, surrey
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising events helper
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
You can expect us to
- make you feel welcome, included and respected in line with our values and behaviours
- support you in having a positive and impactful experience at Cats Protection
- cover agreed out-of-pocket expenses in line with our Expenses Policy
- provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
· help set up and/or man stalls at events
· help on collection days like supermarket collections events or street collections
· help at fundraising events such as quiz nights, cake sales and dances
· promoting a professional image of Cats Protection at events
Time expectation
This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.
We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Applicants will be asked to complete and application and provide details for two references
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Climate and nature are urgent, motivating issues, so we attract great volunteers. We want to fulfil our potential by making sure we get the best out of our fantastic people and all the future ones we attract by keeping them happy and active. That is the role.
What will you be doing?
EcoCounts is a group of volunteers working together to embody EcoCore’s approach to the climate crisis. EcoCore covers a lot of ground because the climate and biodiversity crisis is so all-encompassing, which means we have a lot of varied and different volunteer tasks available, ranging from carbon footprint data collection, setting up sub-teams of friends or colleagues or doing social media or running workshops.
Your responsibilities would be to create volunteer tasks from our work streams, which would include things like:
-
creating a role description for each volunteer task to give a good outline of everything required and expected
-
keeping track of what volunteers are active on
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encouraging and inspiring volunteers to deliver on commitments
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creating an incentives or rewards framework for volunteers, potentially working with supporting businesses to agree on gift vouchers, tokens etc
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managing a small budget
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building up a social network with events, collaborations and other inputs
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using our social media accounts to advertise, to celebrate achievements etc
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help other directors, trustees & secretary keep reporting, stats, and feedback on activities up-to-date
Goals
-
Our 2025 target is 100 people doing their carbon footprints
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We’re looking for 20 coordinators
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We have about a dozen volunteering roles to fill beyond the two above
What are we looking for?
-
You should be a people-person with experience of managing people. You should be happy to put in the time and effort communicating with the volunteers both all-together and individually in a way that gets the best results from them.
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Personal change is only one of the five ways that we can change society - we don't focus on personal change alone, we want to change our community, our local businesses and our local government.
-
You should check out our manifesto on the About page to make sure you agree with the ways we advocate for the way forward in the climate crisis – are you happy what we suggest is one of the best approaches?
What difference will you make?
Society has got itself into a dangerous situation with the climate crisis and EcoCounts aims to create a way out. We need all sorts of different people, not just climate nerds and sustainability fanatics, although of course that doesn't hurt. The person we need right now is someone who knows what people need to keep them happy and effective as a volunteer for us.
Being a volunteer-based organisation at this stage still, that might make the volunteer chief of staff the most important person we have. Of course we all consider each other equal. Being small and dynamic means EcoCounts can offer the flexibility for you to do an excellent and fulfilling job.
Rewards
Once you have found your feet, we can offer references, recommendations or certifications on any of the public platforms that we use, like Linkedin and Reach Volunteer. We are also building a social network and plans for regular events, so we hope you will also find our group socially rewarding.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You’ll play an important role in taking time to listen to people in crisis, understanding what’s driving their poverty and identifying agencies they can be referred to for specific help. You’ll enjoy being alongside an enthusiastic team of volunteers. Using your empathy, confidentiality and motivation to support others you will truly make a difference and help to change lives.
What you will be doing;
- Listening to clients who visit the centre for food – providing a non-judgemental ear
- Looking at ways we can help them further
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising events helper
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
You can expect us to
- make you feel welcome, included and respected in line with our values and behaviours
- support you in having a positive and impactful experience at Cats Protection
- cover agreed out-of-pocket expenses in line with our Expenses Policy
- provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
· help set up and/or man stalls at events
· help on collection days like supermarket collections events or street collections
· help at fundraising events such as quiz nights, cake sales and dances
· promoting a professional image of Cats Protection at events
Time expectation
This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.
We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Applicants will be requested to complete an application for and provide two references.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Opportunities with Unique Support Hub: Asylum Support Team – Croydon & Crystal Palace Areas
Are you passionate about social justice, community engagement, and making a lasting difference in the lives of migrants and those seeking sanctuary?
We are seeking dedicated, compassionate, and experienced volunteers to join our Asylum Support Team in Croydon and Crystal Palace.
As part of this vital team, you will contribute directly to enhancing the wellbeing and experience of asylum seekers living in the community and those in Home Office accommodations. Your support will play a critical role in helping individuals navigate the complexities of the asylum process and build connections within their new communities.
Volunteer Roles Available
We are looking for individuals to take on a variety of essential roles, including:
- Community Activities Coordinator
Organise and facilitate inclusive, engaging activities both within the reception centres and in the wider community to foster wellbeing, integration, and resilience. - Advice & Advocacy Support Volunteer
Provide one-to-one guidance on asylum procedures, support clients in understanding their rights and entitlements, and escalate cases where needed in collaboration with Migrant Help and AASC providers. - Wraparound Services & Signposting Volunteer
Assist asylum seekers in accessing crucial wraparound services including housing support, digital inclusion, mental health, education, and employment advice.
Provide effective referrals to legal aid solicitors and community organisations.
What We Offer Our Volunteers
- A volunteer allowance per visit
- Paid training sessions to equip you with the necessary skills
- DBS checks fully funded
- Continuous support and professional development
- The opportunity to work within a passionate team making meaningful impact in people’s lives
Who We’re Looking For
We welcome applications from individuals with:
- Lived or professional experience in migration, advocacy, or community work
- Strong organisational and interpersonal skills
- A deep sense of empathy, cultural sensitivity, and a commitment to social equity
- Availability for regular visits and engagements in Croydon and/or Crystal Palace
How to Apply
Please apply by submitting your CV and a brief personal statement by EMAIL outlining your motivation and any relevant experience. Indicate clearly which role(s) you are most interested in.
Application Deadline: Rolling recruitment until positions are filled. Early application is encouraged.
To empower individuals to articulate their needs, access their rights, and fulfil their responsibilities—building thriving, resilient communities.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Listening Place is a volunteer-led charity aiming to transform how we support people who feel suicidal. Our trained volunteers are part of a team delivering face-to-face, confidential, ongoing support to thousands of people each year. They help create the warm and welcoming environment that encourages people struggling with suicidal thoughts and feelings to talk openly without being judged or given advice.
Helping Volunteers are responsible for welcoming visitors onto our premises, providing a warm and welcoming atmosphere (along with a cup of tea), and supporting our Listening Volunteers to help everything run smoothly.
We are looking for volunteers who have the empathy to greet distressed visitors, the willingness to undertake a variety of admin and other tasks and the resilience to support their team. Our HVs need to be proactive, self-starters and team players with a basic understanding of IT. We ask for a weekly commitment of four hours for a period of at least six months.
We are primarily recruiting Helping Volunteers for our new site near Liverpool Street. We also have limited vacancies available at our other sites in Hammersmith, Pimlico and Kings Cross.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Community Volunteers are vital in enabling us to continue to feed the 2.4 million children we feed every day and to help us reach the next child. They use their talents in their communities to spread the story of Mary’s Meals.
What is the role of a Community Volunteer?
Some of the things you can do as a community volunteer:
- Help us to share our story – arrange and give Mary’s Meals talks to local community organisations, schools, churches and faith groups to raise vital awareness and funds
- Use your networks and contacts to book talks, stalls and events and help us share our story
- Organise fundraising events in your local area such as coffee mornings, quizzes, supermarket bag packs and bucket collections
- Organise film screenings in your community to show Mary’s Meals films
- Volunteer at local fundraising and awareness events such as film screenings, bucket collections or concerts
- Promote Mary’s Meals’ fundraising campaigns and events in your community and across their networks and contacts
- Distribute and display promotional materials
- Place collection tins in local community areas
- Host community engagement events about Mary’s Meals’ work
- Come together as a group with other local volunteers to support each other with this work
- Lead a group in your community to fundraise for Mary’s Meals
What support and resources will I receive?
- Support, encouragement, and guidance from your local Supporter Engagement Officer
- A comprehensive induction to Mary’s Meals
- Opportunities to join online or in person volunteer meetings and briefings
- Training and if desired, public speaking training
- Resources to fulfil your role
- A regular volunteer update e-mail
What are the benefits of volunteering for Mary's Meals?
- Feeling part of the global Mary’s Meals movement to end world hunger
- Learning new skills and gaining experience as part of a growing and vibrant organisation
- Meeting new like-minded people
- Increasing confidence and team-working skills.
- Developing communication skills (verbal and written)
- Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role description
Are you passionate about changing the way we treat animals? Do you want to help reduce environmental damage? Do you want to inspire people to enjoy healthy vegan food that both looks good and tastes great?
The Vegan Society aims to make veganism more accessible. We help people to adopt a vegan lifestyle by supporting individuals, policy- and decision-makers, caterers, manufacturers, healthcare professionals and the media.
Why do we need you?
Laura Chepner is our Education Officer, and she is looking for a volunteer to support her in her role. Laura has a background in education, with a degree in Primary Education which preceded a decade of teaching and a short stint in the role of SENco (Special Educational Needs Coordinator). Shortly after that, Laura theorised vegan-inclusive teaching, published An Educator’s Guide for Vegan-Inclusive Teaching and worked as the UK’s first vegan-inclusion education specialist until joining The Vegan Society.
At The Vegan Society, Laura supports vegan learners in education who have been discriminated against by acting as an intermediary between their families and the institution. Additionally, Laura supports educators by creating resources and delivering training sessions on what it means to be vegan-inclusive in their practice. Furthermore, Laura empowers parents/guardians to ask for vegan-inclusion by creating documents, with the help of The Education Network, that they can present and highlight their rights.
What does the role involve?
This role involves working alongside our Education Officer to create around 50 differentiated worksheets for teachers of key stage 1 (KS1), Year 2 to use. No lesson plans to be made – just worksheets that support the National Curriculum English programmes of study for KS1, Year 2 outcomes. Laura would delegate certain literacy areas such as ‘suffixes –ful and –less’. Once complete, we would meet online to look over and then Laura would delegate another area of literacy to be completed.
Below is an example of the type of worksheets that will be created.
‘Today I am learning to use regular plural noun suffixes – s or – es.’
These tasks are not exhaustive, and more assignments may arise as the project progresses.
What training and support is available?
The ideal candidate for this role will have a background in Primary Education and be comfortable working independently. However, we are always willing to invite volunteers along to staff training when possible and to deliver training on specific skills in-house, as identified throughout the volunteering period. This role is remote, so support from the Education Officer will be available through email and phone calls as required. Monthly reviews with the Volunteering and Engagement Officer will also be conducted to ensure the volunteer is happy in their role.
What skills would be useful in doing this role?
We are looking for a volunteer with:
-
KS 1 or KS 2 experience
-
good Microsoft Office competency
-
an awareness of Vivi the Supervegan books
-
confidence to communicate any training or support needs
-
an ability to work independently.
What does my availability need to be?
We are looking for someone who is available for two months, starting as soon as possible. We are looking for eight hours of volunteer time per week, done across one or two working days, which are the same working days each week.
Who does this role report to?
Laura Chepner, Education Officer.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you keen to make the workplace fun and engaging for our great people providing great care through the power of cycling?
- An expected time commitment of twice a month
- Volunteer role, expenses paid
- Location: West London
Using your own bicycle to live by your own values and love of cycling and embed them into the role
Confident in speaking with others and encourage others to model same behaviours
Create, promote and maintain a Trustwide Bicycle User Group
Organise a group of specific ride events with the support from the Travel and Transport Department, encourage people from under-represented groups to take part
Promote events through advertisement and branding with the support of the Communications and Facilities team. An expected time commitment of twice a month
Adhere to the relevant policies and procedures of the Trust, including Infection control, Health and Safety, Safeguarding, Equality and Diversity, Data Protection and Confidentiality policies
Opportunities to get involved in other areas of the Trust’s work, including our NHS careers
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Listening Place is a volunteer-led charity aiming to transform how we support people who feel suicidal. Our trained volunteers are part of a team delivering face-to-face, confidential, ongoing support to thousands of people each year. They help create the warm and welcoming environment that encourages people struggling with suicidal thoughts and feelings to talk openly without being judged or given advice.
Listening volunteers provide ongoing face-to-face support to visitors on regular, fortnightly 4-hour shifts during which they meet with up to 3 visitors (for up to 50 minutes each). In order to ensure continuity for our visitors we require a one-year minimum commitment from our LVs, as well as three months’ notice of intention to leave.
No experience or qualifications are necessary – we provide full training in active listening. We look for warmth, empathy and resilience in our volunteers and the ability to be non-judgemental and avoid giving advice.
We are primarily recruiting Listening Volunteers for our new site near Liverpool Street. We also have limited vacancies available at our other sites in Hammersmith, Pimlico and Kings Cross.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Organisation Overview
Clean Break provides Theatre and writing based opportunities, including workshops from our studios in Kentish Town NW5 for women who have lived experience through the Criminal Justice System or women at risk of offending with drug/alcohol and/or mental health needs. We work in a safe, women-only environment, creating opportunities for women to develop personal, social, artistic and professional skills.
Directions
Buses: 46, 88, 134, 214, 393
Tube: Kentish Town (Northern Line) – Kentish Town station is closed for 1 year.
Overground: Kentish Town West
Role Title
Catering Volunteer (Women Only)
Responsible to
Members Support Manager and Volunteer Manager
Purpose/Summary of role
We are looking for enthusiastic volunteers to be a part of the Catering Team. To assist with the preparation and service of nutritious food to our Members, maintaining Health & Safety and kitchen hygiene standards
Description of tasks
Food Preparation – catering for daily lunches and internal and events, tasks include prepping, cooking, dishing up and serving, washing up and clearing up kitchen. Ingredients will be cooked, from fresh, frozen, or tinned stock to create healthy meat and vegetarian/vegan dishes. To assist with periodic intensive cleaning of the catering space.
Time Commitment
3 months with end of season review to continue.
Flexible one day a week either on:
Mondays 10-2.30pm
or
Wednesdays 10-2.30pm
Skills and Qualifications
This role would suit someone who enjoys cooking and working as part of a team
A basic level of cooking knowledge and ability to follow instruction is essential.
Some experience or a desire to work with vulnerable women who have been through the Criminal Justice System or at risk of offending.
Desirable that candidate is locally based
Friendly, efficient, reliable, able to take initiative
Disabled Access
Yes – Wheelchair accessible
Training and Induction
Yes – induction, ongoing support and training will be provided.
Food and Hygiene Level 2 qualification must be undertaken or updated within 1 month of taking on role, provided by Clean Break.
Food Standards Agency: Safer Food Better Business for Caterers:
· Food Allergen
· Open Checks and Closing Checks
· Temperature control and readings,
· Food labelling
· Food handling and Transport
· Cross-contamination of foods
· Occupational Health
· Cleaning
· Supervision
Expenses
Yes – Travel and lunch
Recruitment Method
CV, informal discussion, reference, trial period, Basic DBS
The post is open to women only
(exempt under the Equality Act 2010 Schedule 9, Part 1)
We encourage people with lived experience to apply
Please submit CV
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a friendly and empathetic Pathway Volunteer. As the first point of contact for individuals accessing our Community Wellbeing Service, you’ll play a vital role in welcoming guests, conducting initial triage appointments to understand their goals and needs, and signposting them to the most appropriate support services.
The role will require you to:
- Greet guests who are visiting the Community Wellbeing service for the first time
- Conduct a ‘pathway’ triage appointment, establishing the members’ goals and note down areas of concern and current issues
- Signpost to local services and partners that come into the space
- If needed, book an appointment for the member with an advisor
- Update Sufra’s case management system, keeping detailed notes of appointments
Skills required
Professional
- No formal qualifications are necessary, however understanding and having knowledge of the landscape of Brent, the welfare benefit system and other voluntary and statutory services will be beneficial.
- You need to be a confident communicator, able to give a warm welcome to all and keep to timely appointment slots.
- Digital literacy is essential.
- You must be confident with IT platforms such as Microsoft Office and preferably have used case management systems before.
Personal - We need volunteers who:
- Are friendly
- Are non-judgemental
- Can actively listen
- Are passionate about supporting local families to access the support they need
- Are empathic
- Preferably be able to speak another language: Arabic, Persian, Spanish
- Are confident communicating to people without a shared first language
- Have IT skills (ability to use Microsoft Office applications, or willing and able to learn)
- Have a good understanding of confidentiality
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
��Volunteer Opportunity: Make a Real Difference across West Glamorgan! ��
Join one of our Programme Boards or Steering and Advisory Boards as a Lived Experience or Unpaid Carer Volunteer Representative
Are you passionate about improving health and social care services in your community? Do you have lived experience or care for someone who uses health and social care services?
West Glamorgan Regional Partnership wants to hear from you!
We are looking for volunteer representatives to help us shape the future of health and social care services across the region. This is your chance to be part of something meaningful; ensuring real experiences guide real change.
Volunteers must live in the Swansea or Neath Port Talbot region.
We have a variety of Programmes:
- Communities and Older Peoples Programme
- Carers Partnership
- Dementia Programme
- Well-being and Learning Disability Programme
- Emotional Well-being and Mental Health Programme
- Children and Young People Programme
- Neurodiverse Programme
�� What you’ll be doing:
• Sharing your experiences and those of others in your network.
• Helping shape and influence regional health and social care programmes.
• Working alongside professionals and other volunteers to improve services.
• Representing the views of unpaid carers and people with lived experience—not just your own.
�� Time Commitment:
• Quarterly meetings (approximately every 12 weeks)
• 2-hour meetings
• Meetings held online or in person, Monday–Friday during office hours.
• Some time needed to prepare for meetings
• 4-year volunteer term (flexible and supported).
�� Skills & Support:
• No qualifications needed, just your experience and willingness to contribute.
• Full induction, training, and ongoing support provided.
• Travel expenses reimbursed.
�� Why Volunteer?
• Make a positive impact in your community.
• Gain valuable experience and transferable skills.
• Be part of transforming health and social care locally.
• Receive references to support any future employment.
We bring organisations and volunteers together to improve the health and well-being of the people of Neath Port Talbot and Swansea.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Shannon Trust fulfils an unmet need around adult learning, supporting people who’ve fallen through the cracks in formal education.
We know a lot of people have had negative learning experiences in the past, so our programme is designed to be different, with no exams and no classrooms. Our unique, evidence-based Turning Pages reading manuals are used by thousands of learners in prisons and the community to improve reading skills.
Prison volunteers live near to their local prison so that they can visit about once a month during the working week to nurture the growth of the Shannon Trust in their prison. They help unlock the power of reading by offering advice, guidance, training and support to prison staff and prisoner mentors who help other prisoners to improve their skills 1 to 1.
We are looking for volunteers who are able to work alone, able to give a regular, reliable commitment for ideally two years and able to deliver engaging training to groups of people in prisons. Due to the nature of the role, prison security vetting will be required.
We provide training for the role via e-learning and 4 training sessions which are a mix of live, online and group training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT THE ROLE
As part of our Community Support team, you will play a key role in ensuring the fulfilment of our users' needs by sharing information about our services, projects, and activities; this takes place in person, through our digital channels and helpline. Additionally, you will be responsible for keeping up to date information about other services and partner organisations.
The primary challenge faced by the Latin American community is the language barrier, which hinders their comprehension of the UK system and their entitlements. Taking part in the Community Interpreting service, you will support service users in navigating these obstacles, enabling them to establish a more integrated life in the UK.
This is an exciting opportunity for anyone who wants to better understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.
MAIN TASKS AND RESPONSIBILITIES
● Connecting service users to our services, projects and activities in person or by answering phone calls and emails
● Supporting users with general enquiries, referring them to relevant services within our organisation as well as signposting and referring to external services
● Registering users on our database and keeping accurate records of services offered
● Monitoring internal calendars and appointments
● Sharing useful, up-to-date information with users as instructed by other team members
● Ensuring internal communications, flyers and handouts are up to date
● Interpreting calls for service users and supporting with non-official translations
● Supporting community members with basic application forms
● Liaising with staff in other departments and with external contacts
PERSON SPECIFICATION
● Good verbal and written communication skills in English and Spanish and/or Portuguese
● Ability to work effectively as a member of a team and with a diverse population of service users, staff and partners
● A caring, sensitive and non-judgemental approach
● Ability to cope with stressful and emotionally challenging issues
● Professionalism to handle sensitive and confidential information
● Excellent organisational skills, attention to detail and ability to multitask
● Ability to set their own work priorities, take initiatives and work with minimal supervision
● Good IT skills, including in using Microsoft and Google suite packages and different database systems
ADDITIONAL REQUIREMENTS
● Two references from current/previous employers
● Enhanced DBS Check (completed through IRMO)
● Safeguarding Level 1 (completed through IRMO)
● One month trial period
BENEFITS FROM VOLUNTEERING AT IRMO
● Gives the opportunity of helping others and to give back
● Creates an ideal space to learn new skills in a multicultural, cooperative and inspiring environment
● Get involved with the Latin American Community and increase knowledge of the situation of Latin American migrants in the UK
● Helps to gain experience and strengthen previous skills to face UK’s competitive job market;
● Enhance CV and get references (after a 3-month period) for further impact on the employment status
● Participate in training sessions with high-quality learning outcomes (in-house and external) in areas related to the role
● Receive regular supervision and support.
Led by and for the community, we support the development, agency and participation of all Latin Americans and Spanish and Portuguese-speaking migrants