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Volunteer volunteer roles in dar es salaam, kinondoni

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Mindful Strides, Remote
Unpaid role, expenses paid
Posted 4 days ago
Roots Academy, Remote
Unpaid role, expenses paid
Posted 1 week ago Apply Now
Roots Academy, Remote
Unpaid role, expenses paid
Posted 2 weeks ago Apply Now
Roots Academy, Remote
Unpaid role, expenses paid
Posted 2 weeks ago Apply Now
Closing in 6 days
Keep Wales Tidy, Remote
Unpaid role, expenses paid
Posted 1 week ago
Quilombo UK, Remote
Unpaid role, expenses not paid
Posted 3 weeks ago Apply Now
The Community Chaplaincy Association, Remote
Unpaid role, expenses paid
Posted 1 week ago
Page 18 of 22
Remote
Unpaid role, expenses paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

About Roots Academy. 

Roots Academy’s Vision.

A generation of young Muslims who embody and promote a God-centred way of life.

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.

Why Does Roots Academy Exist?

Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline. 

Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.

Role Summary.

We are seeking a dedicated Technical Support Specialist to serve as the first point of contact for our application users, including students, instructors, and administrators. This role involves resolving technical issues, supporting user onboarding, and developing helpful resources and documentation. You will collaborate with our digital and product teams to ensure a seamless and stable user experience.

Key tasks

  • Serve as the primary point of contact for application users, addressing technical issues and inquiries across various channels including email, chat, and support ticketing systems.

  • Diagnose and resolve user interface (UI) issues specifically related to the student application.

  • Develop and maintain comprehensive documentation of frequently asked questions and common technical issues to enhance self-service options and improve overall support efficiency.

  • Effectively escalate complex or unresolved technical problems to the digital team.

  • Provide support for new users onboarding onto instructor and administrator portals, including user training sessions and the creation of helpful support materials like how-to guides and instructional videos.

  • Collaborate closely with the product development team to thoroughly test new features and updates prior to their public release, ensuring stability and user-friendliness.

What we’re looking for

  • Demonstrated commitment to Roots Academy’s mission and eagerness to contribute.

  • Proven experience in a technical support, help desk, or similar client-facing role, preferably within a software or education technology environment.

  • Strong problem-solving abilities with a methodical approach to diagnosing and resolving technical issues, particularly related to user interfaces.

  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and empathetically to non-technical users.

  • Familiarity with support ticketing systems and knowledge base management.

  • Ability to work collaboratively with cross-functional teams.

  • A proactive attitude towards identifying areas for improvement in support processes and user experience.

  • Experience in creating user-friendly documentation, training materials, or video tutorials is desirable.

What we have to offer

  • Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE and Australia.

  • Receive continuous rewards for those that seek Islamic knowledge from the Roots platform. 

  • Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

  • Professional development and practical experience in design and digital marketing.

  • Receive in-house tarbiyah (personal & spiritual development) sessions to develop your deen.

Please note this is an unpaid volunteer position. 

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy. 

Posted by
Roots Academy View profile Organisation type Registered Charity Company size 0

We teach structured, engaging and transformative face-to-face foundational Islamic education to Young Muslims across the UK and internationally.

Roots Academy logo Play
Posted on: Friday, 4 July 2025
Closing date: 31 July 2025 at 13:49
Tags: IT, Digital, Education, Faith-Based, Muslim