Volunteer volunteer roles in east grinstead, west sussex
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking motivated and skilled UK-based professionals to join our volunteer board. As a trustee, you will play a strategic role in guiding the organization, ensuring good governance, and supporting our mission to create meaningful social change in Uganda and the UK. This is a remote role, allowing you to contribute from anywhere in the UK.
Key Responsibilities
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Provide strategic direction and governance oversight
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Ensure compliance with UK charity law (once UK registration is completed) and organizational policies
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Support fundraising, donor engagement, and advocacy efforts
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Contribute to financial oversight and risk management
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Attend 4–6 board meetings per year, plus ad hoc subcommittee meetings as needed
To support vulnerable populations by enhancing their access to education, healthcare, and empowerment programs that enable lasting change.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Bank.Green
Since the Paris Agreement, global banks have poured a staggering $7.9 trillion into the fossil fuel industry. At Bank.Green, our mission is to lower this vast carbon footprint through technology and consumer action. We empower bank customers with the tools and insights they need to influence their banks towards sustainable lending or switch to greener alternatives. To date, our bank-checking tool has been used over 500,000 times by bank customers worldwide, and we have shifted over $50m towards banks that are financing a greener future.
Through transparency, engagement and innovation, we aim to redefine the role of banks in the fight against climate change.
Role Overview
As our Fundraising Director (volunteer), you will play a pivotal role in securing the resources that drive our mission forward. Success in this position means identifying and pursuing the right funding opportunities and coordinating our fundraising team to achieve clear goals. Through this role, you will gain significant experience of the entire fundraising process for both nonprofits and mission-driven entities, as well as learn about sustainable finance and how technology can positively contribute to it.
Commitment
- This role is currently volunteer-based.
- We are seeking a commitment of 5–8 hours per week.
- We are looking for someone to join us long term, but are open to shorter-term applicants.
Key Responsibilities
- Assess new funding opportunities for suitability using our CRM and training resources.
- Lead our fundraising strategy, setting goals for the team and adjusting course where needed.
- Manage our fundraising volunteers working across multiple workstreams and approaches.
- Meet individually with fundraising volunteers to discuss opportunities and unblock issues.
- Support the team with grant writing and the grant application process.
Desired Skills
- Strong verbal and written communication skills.
- Ability to work collaboratively within a remote team.
- Proactive and organised, able to move work forward with limited supervision.
- Passion for climate and social impact.
- Experience in fundraising, or willingness to learn about grant applications, crowdfunding strategies and donor communications.
- Comfortable coordinating and motivating a small team.
Volunteer Benefits
As a volunteer-driven organisation, we are focused on making roles as valuable as possible for our volunteers. In this spirit, we offer:
- Opportunities to gain insights into sustainable banking practices and developments in climate advocacy through continuous learning.
- The chance to network with other sustainability professionals and advocates, strengthening your professional connections.
- Valuable experience in a critical climate-focused role, which will enhance your CV and skill set.
- Recognition for positive performance, including supportive references and recommendations for your future career growth.
- A significant role in driving impactful changes in the banking sector to accelerate a sustainable future.
At Bank.Green, our mission is to shift financial institutions towards greener lending practices by empowering their customers to advocate for change.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We appreciate any volunteering help that you can offer YBTC and want to make sure that our
volunteers have a positive experience with us. We pledge to support you as much as we can.
We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might
vary depending on your circumstances. However, some typical tasks may include:
· Asking people you know who might be willing to have a collection box in their business
· Approaching local businesses to display the boxes and collect loose change from their customers
· Building and maintaining relationships with your box holders to inspire loyalty and encourage people to continue giving year after year
· Collecting the boxes in your area as and when required and taking to your YBTC contact
We are looking for people who are:
· Have a warm, friendly and confident outlook
· Willing to learn about the work of YBTC
· Able to communicate with a range of different groups
· Are creative and imaginative – spotting opportunities to boost your distribution
· Are well organised and enjoy meeting new people
· Reliable and able to commit to agreed requirements
We can offer you:
· Induction and ongoing training
· Ongoing support and supervision in your role
· The opportunity to learn new skills
· YBTC commitment to health and safety
Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support
Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading
brain tumour charity. Offering practical, financial and emotional support to both adult and child
brain tumour patients, together with their families.
We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new
approaches to the discovery and treatment of brain tumours, will improve outcomes for patients.
At YBTC we are a small team who are growing to meet the needs of those affected by a brain
tumour in Yorkshire. Around 15 new cases of primary brain tumour are diagnosed in the region
every week.
Our charity values are Integrity, Compassion, Community, & Ambition.
Our Vision/Mission
To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and
research.
To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and research.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a Farsi speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!
Many older adults and vulnerable individuals from the UK’s Farsi-speaking community experience loneliness and isolation. One of our female befriendees is especially keen to improve her English skills and would benefit greatly from a supportive volunteer who can help her build confidence through regular, friendly conversations.
What is the Talking Bubble Project?
A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular calls, you’ll help build friendships, brighten someone’s day, and offer emotional support — in a way that’s sensitive to their cultural and language needs.
In this case, we are looking for a Farsi-speaking volunteer with a good command of English, so conversations can be held in English while using Farsi as needed to ensure understanding and comfort.
Why volunteer with us?
✔ Support a fellow Farsi speaker in the UK
✔ Help someone practice and improve their English in a safe, friendly way
✔ Make a real difference in someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Boost your own sense of fulfilment and purpose
✅ What’s required?
✔ Completion of online Safeguarding Adults Level 2 training (funded by us)
✔ A DBS check (also fully funded)
✔ A kind, patient, and compassionate approach
✔ Ability to hold conversations in both English and Farsi
How to get involved:
Apply through the CharityJob website – no previous experience needed.
This opportunity is open to UK residents only.
Help us bring connection, confidence, and kindness to someone eager to grow.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join GHRI (Global Health Reform Initiative Foundation) — a non-profit organization bridging the healthcare gap through telehealth and telemedicine.
We’re inviting Doctors, Nurses, Pharmacists, Laboratory Scientists, Nutritionists, and other Health Professionals to join our volunteer team and deliver care to underserved communities—virtually and impactfully.
Your Role:
Offer virtual medical consultations via GHRI’s telemedicine platform.
Participate in online health campaigns and patient education.
Support GHRI’s community programs through remote diagnosis and follow-ups.
Benefits:
Make real health impact from anywhere.
Gain experience in digital and telemedicine systems.
Receive a certificate of volunteer service and recognition letter.
To apply, send your name, profession, and a brief introduction with the subject “Telehealth Volunteer Application.”
Our mission is to deliver affordable, quality healthcare to underserved communities via telemedicine, hospital links & humanitarian aid.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Haywards Heath Humanists bring non-religious people together to be happier and more fulfilled and to be a force for good in our community.
We are a Local Group of Humanists UK. All Humanists UK members and supporters in the local area are automatically part of the group.
Haywards Heath Humanists aim to provide a range of activities for non-religious people living in and around Haywards Heath to meet, socialise, campaign, raise awareness of humanism, participate in local civic life, and support each other. The Local Group represents Humanists UK and the local humanist community at public events and in public forums. Haywards Heath Humanists is led by a team of volunteers that organises events and activities throughout the year.
We are seeking a dedicated and driven Administrator to join our Committee, to assist in delivering the activities of Haywards Heath Humanists.
Take a look at the full role description and person specification to help you decide whether the role is right for you, including what you would get out of the role and what we expect you would bring to the role.
Whatever your background, or prior experiences, if you’re passionate about creating an inclusive, effective humanist community in and around Haywards Heath, we’d love to hear from you.
We actively encourage applications from all sections of our community. We particularly welcome applicants from groups currently under-represented among section volunteers and leaders; these would include individuals who identify as female, disabled, trans or from the global majority.
At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Become an Independent Visitor to be matched one to one with a young person in care. You will meet once or twice a month to take them out to do fun activities together. This is an opportunity for our young people to develop a healthy relationship with a trusted adult, have fun and share their worries and feelings if they are ready to do so.
We'll provide full training, all your expenses and ongoing support from dedicated staff.
This is an opportunity for you to build skills and knowledge within social care and test yourself with real life experience of a young person in care.
We're looking for enthusiastic, committed people to bring their experience, skills and positivity to the lives of young people who have been through tough times. We will be providing training on the following subjects.
Session 1 Introduction to IV and the Care system
Session 2 Trauma, Attachment and Growth
Session 3 Safeguarding
Session 4 Communications and Boundaries
Session 5 The Role Of The IV
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Crawley Open House
Crawley Open House provides vital support and services for those suffering the effects of homelessness, unemployment, loneliness, discrimination, or other forms of social exclusion in Crawley and neighbouring areas.
Trustee Opportunities
We are now seeking dedicated, passionate, and skilled individuals to join our Board of Trustees. As a Trustee, you will play a key role in shaping our future — sharing your expertise, guiding our strategy, and helping us continue to deliver life-changing support to some of the most vulnerable people in our community.
If you want to make a real difference and be part of an organisation that truly transforms lives, we’d love to hear from you.
Ideal candidates will have a strong interest in adult education, benefits systems and fundraising and a genuine commitment to contributing to social change.
We are looking to appoint more than one Trustee and welcomes expressions of interest from individuals with experience in one or more of the following areas:
Adult Education
Benefits System
Fundraising
IT infrastructure
Local/Central Government
Social Housing
Immigration
Trustees are responsible for a full range of Trustee duties including strategic oversight of Crawley Open House, financial accountable (we have a dedicated treasurer), planning and monitoring, transparency and accountability and we would ask you to volunteer within the charity at least once a year.
In line with its commitment to inclusion, Crawley Open House actively welcomes applications from individuals of all backgrounds, including underrepresented groups across age, ethnicity, geography, physical ability, and socio-economic experience.
For further information and details on how to apply, please visit the Crawley Open House
Charity no. 1048919
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About ArtClusiv
ArtClusiv is a creative social enterprise that exists to amplify and empower BIPOC creatives across all disciplines, including music, visual arts, performance, design, and more. We create spaces where creativity, culture, and community meet. Our work addresses systemic barriers in the mainstream arts world and promotes a more fair, visible, and supportive ecosystem for underrepresented voices.
We do this through skills training, access to opportunities, artist visibility, fair payment advocacy, and a safe, inclusive community that celebrates identity and artistry.
Volunteer Board Member (Director)
ArtClusiv is seeking an experienced and committed board member to help guide our mission and shape our long term impact. This role is ideal for someone with leadership experience in the arts, community development, creative industries, nonprofit governance, or cultural equity work.
Role Overview
As a board member, you will provide strategic oversight and help ensure that ArtClusiv continues to grow in a focused, values driven direction. Your guidance will support our goals of increasing visibility, strengthening partnerships, and securing funding to expand our programmes and opportunities for BIPOC creatives.
You will work closely with the founder and fellow directors to advise on organisational development, sustainability, grant applications, stakeholder engagement, and ethical governance.
Key Responsibilities
• Offer strategic advice to help shape the long term direction of ArtClusiv
• Support funding strategy and help identify grant opportunities and partnership prospects
• Provide oversight on governance, risk management, and community accountability
• Champion the mission and act as an ambassador for ArtClusiv in your networks
• Attend quarterly board meetings and contribute actively to decision making
• Share expertise that strengthens our impact in visibility, outreach, and equity
• Support the founder in navigating nonprofit challenges and building organisational resilience
What We’re Looking For
• Previous experience in a board, director, or governance role (nonprofit or creative sector preferred)
• Knowledge of arts, culture, community development, or social impact
• Strong understanding of BIPOC representation in the arts and the systemic challenges creatives face
• Strategic thinking, leadership ability, and a collaborative approach
• Commitment to anti discrimination, fairness, and inclusive creative spaces
We Strongly Encourage Applications From
• BAME and POC artists or creative professionals
• Individuals with lived experience of underrepresentation in the arts
• People passionate about building equity centred creative ecosystems
What You Gain
• The opportunity to influence and support a growing creative nonprofit
• A meaningful leadership role that uplifts artists and communities
• Experience in CIC governance and strategic development
• A platform to contribute your voice, knowledge, and lived experience
If you want to help shape a more inclusive future for the arts and ensure that diverse creative talent is recognised, supported, and celebrated, we would love to hear from you.
Empowering creatives who are Black, Indigenous and People of Colour (BIPOC) through visibility, opportunity, and representation in the arts.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Tell My Truth and Shame the Devil CIC is a grassroots movement committed to confronting and eradicating Child Sexual Abuse (CSA) across the UK.
We give survivors, families, and allies the power to speak out, heal, and educate communities through storytelling, outreach, and collective action.
We work across all communities — Black, white, Asian, Caribbean, and African — ensuring no survivor feels alone or silenced.
Our CIC operates through a community-driven, volunteer-led structure, built by people who believe in truth, justice, and love as law.
The Role – HR Assistant
We are looking for a proactive HR Assistant to support the HR Manager in managing our growing volunteer network. You’ll help with onboarding, records, and HR processes that ensure volunteers feel supported.
Responsibilities:
- Support recruitment and onboarding of new volunteers.
- Maintain HR and volunteer records with accuracy.
- Assist with drafting role descriptions and volunteer agreements.
- Provide administrative support across HR and safeguarding processes.
What We’re Looking For:
- Experience in HR support, administration, or volunteer coordination.
- Strong organisational and communication skills.
- Knowledge of safeguarding and confidentiality.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a dog lover with room in your home to look after a dog during evenings and weekends? This could be the perfect role for you!
As a Training Dog Fosterer, you’ll provide a loving temporary home to a dog in training, typically for a period of 12 to 20 weeks, as they begin their journey to become a guide dog. You’ll get to see the progress your furry companion is making in their training and be a vital part of their journey, without the commitment of looking after a dog full time.
What you’ll be doing:
In this rewarding role, your support for a guide dog in training will include:
- Doing the school run for your dog in training! This will typically involve dropping them off and picking them up at an agreed time Monday to Friday at one of our regional centres or community teams, however, some sites may vary. There are some locations where we will be able to collect and return the training dog from your home.
- Caring for your dog in your home such as feeding, grooming, free running and playing, following the advice of our expert staff.
- Helping your dog keep up with their training by reinforcing the techniques at home from our first-class training programme.
- Making sure your dog is not left alone for more than four hours in a 24-hour period. If you’re planning on going on holiday, let us know at your initial phone call so we can plan alternative cover for your future life changer.
Can I foster a dog?
If you’re hoping to foster a guide dog in training, here’s what we ideally look for:
- Being close to one of our regional centres or community teams so that your dog can get to their training.
- The agreement of your landlord to have a dog in your home if you rent your home.
- A safe and secure area outside for the dog to go to the toilet.
However, we try to be flexible – for example, you’ll still be able to foster a dog if you live in London, even if you don’t have access to outside space.
What you’ll get:
- The opportunity to have a lovable canine companion!
- The satisfaction in knowing you’re supporting people with sight loss to live actively, independently, and well.
- The rewarding feeling of seeing your dog learn new training techniques to help them develop into a guide dog.
- An insight into our bespoke world-class training programme so that your dog’s training stays consistent at home, which can also help you train your own dogs or advance in a future career in dog handling.
- The opportunity to be part of the Guide Dogs community, meeting like-minded people in your area.
- A dedicated volunteer manager and fellow peers who will help support you throughout your role.
Training and support
You’ll attend a training workshop to understand the basics of our bespoke training techniques so you can confidently support your dog’s training at home. You’ll also receive ongoing guidance from your volunteer manager. If you have questions about the training requirements, we can answer these at your initial phone call along with any other support or accessibility needs you may have.
Volunteering for Guide Dogs should never leave you out of pocket. We’ll make sure we pay any pre-agreed expenses related to volunteering with us, including veterinary costs, dog food costs and other materials needed for your dog’s training.
Minimum age for volunteer is 18.
We also have a respite fosterer role available in some areas, where a dog would stay with you full time before moving on to the next stage of its journey.
Please check out our website to see what roles are available where you live.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporting Trustees through the recruitment of central charity virtual roles including Trustees and Officer roles through creating and managing role adverts, reviewing applicants,conducting interviews and supporting onboarding.
* To bring children's dreams to life * To provide a professional service * To bring fun to both children and volunteers



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help us bring our farm stories to life!
Time: one-off project (about 10–20 hours over 2–4 weeks or until the project is completed)
Location: UK-based only (you must be able to volunteer/work in the UK)
Type: Volunteer (pre-approved expenses reimbursed if any)
About us
We’re Willowbrook Farm Charity, a tiny, big-hearted team teaching sustainability, biodiversity, and ethical farming. We’re working hard on our branding and visuals and would love a creative soul to help us make a small set of illustrations and icons that feel playful, kind, and unmistakably “us.”
The project (hand-drawn, brand-matched)
We need a talented Digital Artist who can hand-draw (on tablet or device of choice) and then deliver clean vector or high-res digital files. Your drawings must match the style of our main logo, so please take a quick look at our website first and see if that’s a style you’re happy to work in.
You’ll create
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Simple icons (e.g., education, biodiversity, volunteering, donations, accessibility).
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Farm-animal illustrations (goat, chicken, cow, bee, duck, etc.).
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Simple landscape elements (hedgerow/field/sun).
Files: SVG/AI (or layered PSD) + transparent PNG exports in agreed sizes.
Style: Hand-drawn linework, consistent strokes, brand-friendly colours (we’ll share swatches/brand guidelines).
How we’ll work (friendly & simple)
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You will work as part of our volunteer team doing brand development.
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Sketch/concepts round (hand-drawn roughs) → we will together discuss a direction.
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We keep feedback kind and clear to help you get the most out of the experience.
You (what helps you shine here)
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You love drawing by hand (sketchbook, iPad/Procreate, etc.) and can translate it into tidy digital files.
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You’re good at matching an existing style and keeping a set consistent, as all our assets must look like they belong to the same family as our rooster.
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Portfolio that shows icons/animals/mascots or similar line-based work.
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Tools: Illustrator, Photoshop, Procreate—whatever helps you deliver clean assets.
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A soft spot for nature and community work
Important eligibility
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UK only: You must be living in the UK and able to volunteer here.
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We can only consider applications that include both a cover letter and a portfolio.
Rights & usage
To keep our brand consistent, we’ll ask for a simple agreement granting Willowbrook Farm Charity a perpetual, exclusive licence to use the final artwork across print and digital (you keep your moral rights/credit).You’re welcome to feature the work in your portfolio.
What you’ll gain
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Recognition & credit: We’ll credit you by name/handle on our website and socials (you keep moral rights/credit; the charity holds exclusive usage rights to the final assets).
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Portfolio showcase: Your illustrations will appear across our website, socials, and reports, with permission to include the project in your portfolio and case studies.
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Reference & testimonial: After successful delivery, we can provide a written reference and a short testimonial you can quote or reference on LinkedIn if you desire.
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Real-world impact: Your art will help a small, values-led charity tell its story and reach more people who benefit from our programmes.
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Clear brief & kind feedback: A tidy brief, quick decisions, and constructive notes—useful experience working to brand style and artwork specs.
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Practical support: You will work as part of a team and gain experience working in a creative environment with other volunteers who are also working hard to develop our brand.
How to apply
Please email us with:
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Cover letter: Tell us why this project excites you and why you want to volunteer with us.
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Portfolio link (required): show us hand-drawn work and any icons/animal pieces you may have produced or any other artwork that helps us to see your line of work and style.
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Availability: when you could start.
We can’t wait to see your lines and little creatures come to life. Thanks for considering volunteering your art to help our community grow.
Send us an email with CV, cover letter and link to your portfolio. Thank you!
The client requests no contact from agencies or media sales.
Single Parents Support and Advice Services is a Charitable Incorporated Company with over 35000 members UK wide.
Our charity founder and director, Nicola Booth, took the initiative to set up SPSAS in 2012, with the purpose to reduce isolation, loneliness, and to promote equal and fair treatment amongst Single Parents and their Children. We also aim to help, advise and support single / lone parents by giving them access to support and services that they normally would not be able to access for varied reasons. We try to eliminate the stigma attached to being a single parent in society, within all ethnicities across the UK.
Our charity runs solely on donations and all members of our charity, including the director are currently working on a non-paid voluntary basis. Despite these hurdles, we feel we have made a positive impact with our services.
We are looking for a solicitor or barrister to occasionally supervise our legal student advisors currentlystudying LPC/BPC. The role is based remotely
Key Responsibilities:
Your duties will include, but are not limited to, will include the supervision of students carrying out legal work, including some legal advice activity,
Essential
·Be a qualified solicitor/barrister with experience of family law and various other laws;
·Have a valid practice certificate
·Commitat least 1 day a week for a minimum 3-month period
·Have an enthusiasm for working with students;
·Have proven networking and public speaking skills;
·Be dedicated to providing a stimulating learning environment for students;
·Have a demonstrable commitment to pro bono, ideally through pro bono work or volunteering;
·Have an understanding of and commitment to the roles of both clinics and pro bono in the provision of legal services;
·Have excellent organisational and management skills;
·Have excellent verbal and written skills and ability to convey complex information in an accessible way;
·Be able to work under pressure and meet deadlines ;
·Be able to prioritise tasks;
·Be able to work as part of a team;
·Be able to use computer and information technology;
·Demonstrate enthusiasm, initiative and motivation
We hope we have caught your interest and very much appreciate it if you would agree to become a volunteer for SPSAS.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Front Desk Volunteer, you will be the welcoming face of Historic Croydon Airport, responsible for ensuring visitors have a smooth and enjoyable experience. You will manage visitor check-ins, handle donations, and support merchandising activities.
Responsibilities:
Reception Duties:
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Visitor Reception:
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Greet visitors warmly at the front door or Reception desk.
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Check if visitors have pre-booked and verify booking details.
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Keep the Reception Desk attended at all times.
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Booking Management:
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Obtain booking sheets from Graeme and update them throughout the day.
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Set out and supervise the donation box.
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Maintain a supply of hand sanitisers, leaflets, and other materials.
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Re-stock leaflet holders in the Main Entrance lobby.
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Visitor Handling Procedures: People with a Booking:
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Check the Lead Name off the booking list and confirm the number of visitors in the group.
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Request a donation of £8 per adult on entry, payable by cash, credit card, cheque (to Historic Croydon Airport Trust), or QR code.
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Ensure the donation process is completed.
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Inform visitors of the location of toilets and answer any questions.
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Ask visitors to wait in the Waiting Area until their Guide collects them.
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Manage additional visitors, ensuring tour groups do not exceed 12 people, including the Tour Guide.
People without a Booking:
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Politely inform visitors that entry is by pre-booking online.
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Check the booking list for vacant slots and inform visitors of available times and spaces.
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Advise visitors to book and return at the specified time, noting they cannot wait inside AH.
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Allow visitors to wait outside for potential "no-shows" if they wish.
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Be polite, sympathetic, but firm if turning people away, and provide the date of the next Open Day and booking details.
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Seek assistance from Graeme or Mike if needed.
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Visitor Departure:
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Thank visitors for coming and say goodbye.
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Encourage visitors to review their experience on Tripadvisor (Croydon Airport Visitor Centre).
Merchandising Duties:
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Merchandise Stall Management:
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Set up and take down the HCAT Merchandise stall.
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Retrieve and replace sale items from/to the cupboards under the model in Reception.
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Run the merchandise stall, selling items to visitors.
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Cash Handling:
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Manage the float, monetary takings, cashing up, and recording total takings at the end of the day.
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Ensure cash takings are not left unattended and hand them over to a Trustee at the end of the day.
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Stock Monitoring:
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Monitor stock levels and advise Jeff if stocks are running low.
Qualifications:
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Friendly and welcoming demeanor.
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Strong communication and interpersonal skills.
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Ability to manage bookings and handle donations accurately.
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Experience in handling cash and managing merchandise sales.
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Punctual, reliable, and able to adhere to procedures.
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Commitment to providing a respectful and inclusive experience for all visitors.
Training: Volunteers will receive an induction, including a review of booking procedures, handling donations, and merchandise management. Ongoing training sessions and resources will be provided to support the role.
Benefits:
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Be the welcoming face of Historic Croydon Airport.
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Gain experience in visitor management and merchandising.
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Contribute to the educational and cultural enrichment of the community.
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Be part of a supportive and passionate team.
Application Process: If you enjoy engaging with the public and are enthusiastic about history, we would love to hear from you.
The client requests no contact from agencies or media sales.


