Volunteer volunteer roles in kelso, scottish borders

Role Overview:

The Chair will ensure that the board functions effectively, maintains high standards of governance, and that the charity's mission and goals are achieved.

Key Responsibilities:

1. Board Leadership:

   • Lead the board in setting and implementing the charity’s culture, direction, and strategy.

   • Ensure the board operates inclusively and effectively.

   • Chair board meetings, ensuring decisions are made and actions are followed up.

2. Strategic Direction:

   • Guide the development and implementation of the charity’s strategic plan.

   • Ensure the charity’s activities align with its mission and goals.

3. Oversight and Accountability:

   • Monitor the charity’s activities and ensure high standards of governance.

   • Hold staff members accountable and support their professional development.

   • Ensure compliance with legal and regulatory requirements (this includes Charity Commission and companies House requirements).

4. Close Supervision:

   • Ensure that all members of staff have adequate line management and supervision (not necessarily by the Chair as this may be allocated to another trustee).

   • Act as the primary point of communication between the board and the staff.

5. Direct Involvement:

   • Take a hands-on approach to day-to-day operations, as necessary.

   • Assist in tasks typically handled by additional staff due to the charity’s limited resources.

6. Enhanced Communication:

   • Ensure clear and consistent messaging between the board and the staff member.

7. Financial Oversight:

   • Oversee the charity’s finances, possibly taking on some treasurer responsibilities (currently the board has an appointed treasurer and an honorary accountant).

   • Ensure the charity operates within its financial means.

8. Volunteer Coordination:

   • Recruit and manage volunteers to support the charity’s activities as and when appropriate..

9. Policy Development:

   • Ensure the development, implementation and review of policies to ensure effective and legal operation of the charity.

10. Annual Review:

    • Lead the board in reviewing its structure, effectiveness, delegations, and key policies annually.

Person Specification:

• Leadership Skills: Proven experience in leadership roles, preferably within the charity sector.

• Communication Skills: Strong interpersonal and communication skills.

• Strategic Thinking: Ability to think strategically and guide the charity’s direction.

• Financial Acumen: Understanding of financial management and oversight.

• Commitment: Dedication to the charity’s mission and values.

• IT competency: Able to use cloud-based systems (currently Google Drive)

IAPWA (International Aid for the Protection & Welfare of Animals) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need. As a small charity, who has big plans, we can’t do it without the support of volunteers and fundraisers. That’s where you come in.

Help Us Launch Our Postal Donation Project & Secure Business Sponsorship!

Are you a dynamic, results-driven individual with a passion for animal welfare and fundraising? Do you have experience in corporate relationships or securing sponsorships? Join our team and make a significant impact by helping us fund our exciting Postal Donation Project!

As part of our dedicated volunteer team, you’ll play a key role in enabling us to send donation packs to our supporters, who will fill them with preloved items and return them to us for our monthly auctions. But we need your expertise to secure the funding to make this project possible.

What You'll Do:

• Develop a Sponsorship Package: Create a compelling sponsorship proposal that outlines the benefits for businesses to support our project.

• Reach Out to Businesses: Approach local and national businesses for sponsorships, highlighting how their support will make a meaningful difference to our cause.

• Build Relationships: Cultivate strong, long-term partnerships with corporate sponsors, ensuring they feel appreciated and valued for their contribution.

• Collaborate with the Team: Work alongside other team members to ensure the successful execution of the project, including tracking donations and managing logistics.

• Help Us Reach Our Goals: Your efforts will enable us to distribute donation packs to supporters, resulting in more valuable items for our auctions and more funds raised for the animals we care for.

What We’re Looking For:

• Fundraising Experience: Ideally, you’ll have some experience in securing sponsorships or working with corporate donors, or a passion to develop these skills.

• Strong Communication Skills: You’ll be confident in reaching out to businesses and building relationships, whether in person, by phone, or via email.

• Organised and Motivated: You’ll need to stay on top of tasks, follow up on leads, and keep detailed records of your communications with sponsors.

• Team Player: You’ll be working with a small dedicated team, so a collaborative attitude is essential.

Why Volunteer With Us?

• Make a Real Difference: Securing funding can help us grow our Auctions for Animals fundraising potential. .

• Professional Growth: This role is an excellent opportunity to build on your fundraising and corporate relationship skills, while working with a supportive team.

• Flexible Commitment: Work on your own time and from home. We provide all the support you need to succeed.

About Roots Academy. 

Roots Academy’s Vision.

A generation of young Muslims who embody and promote a God-centred way of life.

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.

Why Does Roots Academy Exist?

Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline. 

Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.

Role Summary.

We are looking for creative and enthusiastic Content Writers to join our newly forming content team. You will help produce inspiring, well-researched blog articles, website content, and resources that connect with our audience and communicate the values and mission of Roots Academy. You’ll also learn valuable SEO writing techniques to ensure your content is discoverable and impactful.

Key tasks

• Research and write clear, engaging, and original content for our website, newsletter, and blog.

• Incorporate keywords and SEO recommendations provided by the SEO Specialist.

• Ensure content aligns with Roots Academy’s brand voice and tone.

• Collaborate with the SEO Specialist and wider team to review and refine drafts.

• Suggest new content topics based on research, trends, and audience needs.

What we’re looking for

• Passion for Islamic education and the development of young Muslims. 

• Strong writing, grammar, and research skills.

• Ability to adapt writing style for different audiences.

• Willingness to learn SEO writing techniques (guidance and resources will be provided).

• Reliable, organised, and able to meet deadlines.

What we have to offer

• Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE and Australia.

• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform. 

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

• Professional development and practical experience in SEO, content marketing, and digital strategy.

• Receive in-house tarbiyah (personal & spiritual development) sessions to develop your deen. 

Please note this is an unpaid volunteer position. 

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.

The Charities HR Network – Trustee 

Following a period of significant growth, The Charities HR Network (CHRN) is looking for three new Trustees to join its board in 2025.

As the UK’s only network dedicated to supporting HR professionals in the charity sector, CHRN plays a vital role in connecting professionals, championing best practice, and providing tools and resources that really make a difference.

This is a voluntary role with real influence. Trustees help guide CHRN’s strategic direction, support the CEO and team, and ensure that its growing membership continues to be served in meaningful and forward-thinking ways.

Active for over 20 years, the CHRN now supports over 150 charities and is aiming to double this reach within the next three years. As part of this next chapter, CHRN is particularly keen to appoint trustees with experience in talent acquisition, learning and development, or organisational development. Two of these appointments will also help lead specialist groups in these areas.

CHRN welcomes applications from individuals with senior experience in HR or the charity sector. Previous board experience isn’t required, but the ability to think strategically, a collaborative approach, and a commitment to inclusion and equity is important.

Key details:

• Remote/virtual meetings (likely one per year face to face) – trustees can be based anywhere in the UK
• Time commitment: around 4–6 board and committee meetings per year
• Voluntary position with expenses covered
• A supportive and inclusive team culture, with opportunities to influence sector-wide change
• Personal and professional development through board-level experience, networking, and leadership of special interest groups
• Initial tenure of 3 years, with an option to extend for an additional 2 years

Trustees at CHRN are hands-on, insightful, and central to the success of the organisation. They work closely with the CEO and team to support service delivery, develop partnerships (including with the CIPD), and ensure that CHRN continues to meet the evolving needs of its members.

To apply, candidates should send a CV and short supporting statement to Peter Reeve, CEO. Informal conversations are welcome in advance and Peter can be contacted via email or LinkedIn.

Deadline for applications: 5pm, 15 September 2025

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Are you passionate about helping people experiencing homelessness or domestic violence in your local area? Want to be part of a growing global team using tech for good?

We’re looking for Charity Liaison Officers (CLOs) across the UK and beyond.

Your role will involve:

• Helping onboard verified individuals to the Unify Giving app via trusted local organisations

• Reaching out to charities and community groups working with people in need

• Supporting profile creation and beneficiary verification

• Being the bridge between our tech and the people it’s designed to help

You don't need charity experience — just:
✅ Good people skills
✅ A passion for social impact
✅ A few hours a week to give
✅ Willingness to work remotely and independently

You’ll join a team that’s already active in multiple cities across the UK and play a key role in shaping our upcoming winter launch.

ROLE DESCRIPTION

The PR is responsible for the preparation of a press kit and outreach communications to send to journalist and media companies to publish our news on their blogs, sites, socials etc.

Reporting to the Managing Director, you will create a pool of contacts on excel spreadsheet to use for press releases and media outreach on behalf of the organisation

Creating stories for several projects that are of clear benefit to the organisation including our films, music productions, acting for film workshops, artist development workshops for young people from different boroughs in West London. This role will work closely with project stakeholders, including young people organisations, funders and partners, probation officers, as well as collaborate with our Research and Performance and Collective Action departments to learn from our work and embed best practice.

This role will work closely with the Managing Director and project manager colleagues to lead our delivery portfolio through your story creations.

You will also promote our projects, recruit volunteers to support our promos and promote our programmes through the online platform such as YouTube, Instagram, Twitter and Facebook.

The PRO  will be responsible for planning, delivering, and evaluating the success of online promotional programmes. They will work closely with a portfolio of partners to design meaningful online interventions for our beneficiaries, as well as leading on the recruitment of volunteers to promote programmes and the evaluation of programmes using the One Place vision of change.

KEY SKILLS

Understanding and experience of marketing and online promotion of projects such as films and music with experience of promoting effective projects on a regional scale preferred but not essential, engaging with a wide range of stakeholders and a passion for making a difference to the lives of young people and organisations purpose. We are looking for someone who is proactive, inclusive, inspiring, highly organised and uses their initiative to find creative solutions and manage multiple priorities.

Location: Remote with travel across England/Wales
Contract: Fixed-term project (Length TBC)
Hours: Part-time

Salary: Volunteer
Reporting to: Peer Support Lead

About Long Covid Support

Long Covid Support is a registered charity committed to advocating for and supporting individuals living with Long Covid. Our work includes peer support, awareness campaigns, and partnership building to address the ongoing needs of people with Long Covid across the UK.

Role Overview

We are seeking a proactive and experienced Project Manager to establish two in-person peer support networks for individuals with Long Covid in underserved communities in England and Wales. This is a dynamic and collaborative role, ideal for someone with strong project management skills and a passion for community-based health support.

Key Responsibilities

1. Research and Scoping

• Identify and scope two target areas with high prevalence and need for Long Covid support.
• Collaborate with the Peer Support Lead, local contacts, and established community groups.
• Conduct visits, assess existing support networks, and engage through social media.
• Evaluate suitability of community spaces in partnership with our community space provider.

2. Assessment of Resources and Gaps

• Map existing services, networks, and links to the charity’s current support offerings.
• Identify service gaps and opportunities where peer support groups could add value.

3. Implementation and Support

• Set up two local peer support groups using identified community spaces.
• Recruit and train volunteer facilitators to run group sessions.
• Connect with expert services for supplementary support at group meetings.

4. Evaluation and Reporting

• Use appropriate evaluation tools to measure impact and effectiveness.
• Produce a comprehensive project summary with findings, learnings, and recommendations for future initiatives.

Person Specification

Essential:

• Demonstrated experience managing short to medium-term projects.
• Background in peer support or community health initiatives.
• Excellent stakeholder management and communication skills.
• Proven ability to work independently and collaboratively.
• Familiarity with evaluation tools and reporting processes.

Desirable:

• Knowledge of Long Covid or experience working in long-term health conditions.
• Existing network or experience working in England/Wales health or community sectors.

Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You will give talks in person or virtually, sharing your own story to improve understanding of sight loss to local service providers and community groups. You’ll be making a real difference to people living with sight loss by helping to improve accessibility and inclusivity, creating a world without barriers.

What you’ll be doing:
• Giving talks to groups of people to raise awareness of sight loss in your local community by sharing your story to audiences, for example, local businesses, community and voluntary groups.
• Delivering Talks to raise awareness of RNIB services as a trusted source of support for blind and partially sighted people

• Representing RNIB as an Ambassador for the Community Connection service

What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.

• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A supportive route to building your confidence in presenting and sharing your story with an audience.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.

How often will I be needed?

• 4 Hours per Month

Key requirements

• 1 reference

Location

Region

• Scotland

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • Lived experience of issues affecting blind and partially sighted people • Be comfortable speaking to different audiences to share your story, or a willingness to try with our support. • Able to communicate effectively. • Have an outgoing, friendly approach to meeting new people.

Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You will give talks in person or virtually, sharing your own story to improve understanding of sight loss to local service providers and community groups. You’ll be making a real difference to people living with sight loss by helping to improve accessibility and inclusivity, creating a world without barriers.

What you’ll be doing:
• Giving talks to groups of people to raise awareness of sight loss in your local community by sharing your story to audiences, for example, local businesses, community and voluntary groups.
• Delivering Talks to raise awareness of RNIB services as a trusted source of support for blind and partially sighted people

• Representing RNIB as an Ambassador for the Community Connection service

What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.

• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A supportive route to building your confidence in presenting and sharing your story with an audience.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.

How often will I be needed?

• 4 Hours per Month

Key requirements

• 1 reference

Location

Region

• Northern Ireland

Additional location information

• Currently looking for applicants within the Belfast Area only!

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • Lived experience of issues affecting blind and partially sighted people • Be comfortable speaking to different audiences to share your story, or a willingness to try with our support. • Able to communicate effectively. • Have an outgoing, friendly approach to meeting new people.

African Development Choices (ADC) is a UK-based Social Enterprise on a mission to reduce poverty by empowering communities to make more informed choices in the management of public resources.

ADC’s purpose is to enable communities to independently meet their needs for essential services, such as clean water and safe sanitation and improve lives in Africa.

At ADC we encourage a working culture of seeking and giving input, showing and taking initiative, and commitment to the organisation and its purpose.

We now have an exciting opportunity for a volunteer Senior Web Developer to join ADC.

Main purpose of job: Develop and maintain the ADC website

Division: Operations

Department: Marketing & Communications

Position reports to: Head of Marketing & Communications

Who reports to this position: N/A

Main Duties and Responsibilities
 

· Develop responsive and adaptive website, ensuring optimization for mobile devices and cross-browser compatibility

· Work closely with web designers to match visual design intent and to perfect site aesthetics

· Ensure website meets usability and accessibility web standards

· Test and improve website functionality and performance over time

· Put in place a robust backup and recovery procedure

Knowledge, Skills and Experience

Essential
 

· 3+ years experience as a Senior Web Developer

· Excellent knowledge of WordPress, HTML, CSS and JavaScript

· A keen eye for design and detail, and passion for building modern and elegant websites powered by WordPress

· A strong understanding of optimisation for mobile devices, cross-browser compatibility, responsive web design, and general web functions and standards

· Good experience building website pages from scratch in WordPress

· Ability to work both with autonomy and as part of a team

· Available to volunteer at least 7-10 hours a week

· Ability to actively take initiative and help set things up in a start-up environment

· Ability to actively seek and give input in a collaborative team environment

· A committed team player with good communication skills.

Desirable
 

· Experience working in an early stage star-tup and gone through a scaling phase

· Passion for the start-up life and comfortable in a role with a little ambiguity

What ADC offers you:

• Free training and learning opportunities
• An opportunity to build your work experience within the field of web development
• An opportunity to be part of a team that is changing lives in Africa
• We provide work references

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Here at African Development Choices, we celebrate diversity, equity, and inclusion. Our teams are made up of people from all over the world and we welcome all applications. If you are disabled or have a long-term health condition, and you require any reasonable adjustments for your application with us, please let us know by contacting recruitment(at)africandevelopmentchoices(dot)org.

IAPWA was founded in 2009 and aims to provide protection and improve the welfare of animals in need. We exist for the benefit of the animals who need our help and are driven by those who are passionate about providing this lifeline. Our achievements have and continue to be possible through the combined dedication of everyone within the IAPWA team who enable us to make an impact through the collective action we take.

THE ROLE

In February this year, we launched the pilot for our Youth Ambassador Programme, encouraging students between 11-18 to sign up and work towards becoming a Youth Ambassador for the charity through fundraising, raising awareness and animal welfare advocacy. We received a significant interest and are now in a position to have a super successful first full run out of the programme starting in September 2025.

As the Education Partnerships Assistant, you will be aiding the Partnerships Manager in running and growing this year’s programme, while also developing a new programme aimed at schools rather than individuals called the Educator Partner Programme, where schools and education institutions work towards being recognized as an IAPWA Educator Partner.

The role will involve:

• Youth Ambassador Programme Support: Assisting with the day-to-day coordination of the IAPWA Youth Ambassador Programme, including supporting young people aged 11–18 as they complete their activities and challenges to achieve ambassador status.
• Event and Presentation Assistance: Helping to organise and attend school visits, presentations, and award ceremonies, including communicating with schools and coordinating with community supporters.
• Volunteer Engagement: Communicating with Youth Ambassadors and their families, celebrating their achievements, and maintaining positive and inspiring engagement throughout their journey with the programme
• Content Creation: Supporting the creation of Youth Ambassador Programme resources, certificates, welcome packs, and promotional content.
• Educator Partner Programme Development: Assisting in the development of the new Educator Partner Programme for schools and educational institutions, including planning activities, recognition criteria, and outreach strategies.
• Promotion and Outreach: Supporting the promotion of both education programmes through social media, email campaigns, and direct communication with schools, students, and local communities.
• Administration: Maintaining accurate records of participants, communications, and achievements, and ensuring timely responses to enquiries.
• Feedback and Reporting: Gathering feedback from participants and schools to help improve the programmes and compiling monthly updates to share progress with the Partnerships Manager.

THE PERSON

• A passion for animal welfare (essential)
• Knowledge of the education sector, either as a former teacher or a parent with involvement in school proceedings (desired, but not essential)
• Non-profit experience (desired, but not essential)
• Excellent organisational and communication skills
• Resourcefulness
• Effective team player
• Ability to multi-task and manage time effectively
• Excellent attention to detail
• Proactive approach
• Problem solving skills

Do you have professional expertise you could use to help a good cause? Are you passionate about animal welfare? Trustees manage the affairs of our local RSPCA Branch to promote and provide animal welfare within the branch area. 

We are the Surrey East Branch of the RSPCA, and it's our vision to live in a world where all animals are respected and treated with compassion. 

Main activities: 

• To be familiar with and support the aims and policies of the RSPCA. 

• To be familiar with our branch rules and follow them at all times. 

• To work with your fellow trustees and branch officers to jointly act in making decisions for the best interest of our branch and the RSPCA. 

• To ensure the branch meets all the minimum animal welfare standards (MAWS). Where they are not met, work with national RSPCA staff to meet the standard as soon as practicable. 

• In conjunction with your fellow trustees and Branch support specialist (BSS), to write, adopt, monitor and review a branch development plan setting out the short and long-term aims of our branch. 

• To actively participate in branch committee meetings and attend the branch annual general meeting, and regional conference. 

• To be aware of the outcome of regional board meetings and support regional initiatives. 

• To attend the trustee training course. 

• To actively promote and advertise the society in an ongoing programme to recruit new branch trustees and volunteers. 

• To welcome new trustees and volunteers to the branch. 

About the RSPCA

We’re proud to be the oldest welfare charity in existence

• We were the first to introduce a law to protect animals and we work hard to ensure that all animals can live a life free from pain and suffering. 

• Through our campaigns we raise standards of care and awareness of issues for the animals who have no voice. We push for laws to be changed, improving the welfare of animals on farms, in research labs, in the wild, in paddocks or in our homes. 

• Through investigations and prosecutions, we stand up to those who deliberately harm animals to send out a clear message - we will not tolerate animal abuse. 

• Our highly trained officers tackle neglect and cruelty at every level and are working hard to stamp out large-scale serious, organised and commercial animal cruelty. 

• We believe every animal has the right to be counted as an individual. Animals can rely on us to rescue them when they need us most. To rehabilitate them wherever possible, provide them with the very best veterinary care and to find them new homes, either through rehoming or release.

What are we looking for? 

• Most people aged 18 or over are eligible to become a trustee. You will need to become a member of the RSPCA. Good interpersonal skills are important. You do not need to be an expert, although commitment, common sense and the ability to be objective is vital. 

• Specific skills such as finance, fundraising, project management, business experience, and awareness of employment and/or charity legislation can be useful, but not essential. 

• Trustees must sign a Trustee Declaration of Willingness to Act to clarify that they are not disqualified from being a trustee and that they accept the post. 

• In addition to our standard declaration of willingness, trustees also need to complete a declaration from the Charity Commission and read their guidance for individuals on who can’t be a trustee or senior manager of a charity. 

What can we offer you? 

• It’s a great way to meet like-minded people who share your enthusiasm for animal welfare. 

• You will have the opportunity to gain new skills and develop existing ones, whilst making a real difference to the lives of animals. 

• New RSPCA trustees are provided with a document “Trustees handbook” and asked to attend a training course which provides information and guidance about a trustee’s role and responsibilities. 

• Ongoing support is also provided by regional and national RSPCA staff in addition to any additional training provided by the relevant branch. 

• Volunteer at the heart of the local community. 

About Roots Academy. 

Roots Academy’s Vision.

A generation of young Muslims who embody and promote a God-centred way of life.

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.

Why Does Roots Academy Exist?

Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline. 

Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.

Role Summary.

We are seeking a dedicated Technical Support Specialist to serve as the first point of contact for our application users, including students, instructors, and administrators. This role involves resolving technical issues, supporting user onboarding, and developing helpful resources and documentation. You will collaborate with our digital and product teams to ensure a seamless and stable user experience.

Key tasks

• Serve as the primary point of contact for application users, addressing technical issues and inquiries across various channels including email, chat, and support ticketing systems.

• Diagnose and resolve user interface (UI) issues specifically related to the student application.

• Develop and maintain comprehensive documentation of frequently asked questions and common technical issues to enhance self-service options and improve overall support efficiency.

• Effectively escalate complex or unresolved technical problems to the digital team.

• Provide support for new users onboarding onto instructor and administrator portals, including user training sessions and the creation of helpful support materials like how-to guides and instructional videos.

• Collaborate closely with the product development team to thoroughly test new features and updates prior to their public release, ensuring stability and user-friendliness.

What we’re looking for

• Demonstrated commitment to Roots Academy’s mission and eagerness to contribute.

• Proven experience in a technical support, help desk, or similar client-facing role, preferably within a software or education technology environment.

• Strong problem-solving abilities with a methodical approach to diagnosing and resolving technical issues, particularly related to user interfaces.

• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and empathetically to non-technical users.

• Familiarity with support ticketing systems and knowledge base management.

• Ability to work collaboratively with cross-functional teams.

• A proactive attitude towards identifying areas for improvement in support processes and user experience.

• Experience in creating user-friendly documentation, training materials, or video tutorials is desirable.

What we have to offer

• Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE and Australia.

• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform. 

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

• Professional development and practical experience in design and digital marketing.

• Receive in-house tarbiyah (personal & spiritual development) sessions to develop your deen.

Please note this is an unpaid volunteer position. 

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy. 

Join our amazing volunteer team to raise awareness of the issues affecting blind and partially sighted people in relation to sport. You will give talks in person or virtually, sharing your own story to improve understanding of sight loss to sports clubs, sporting venues and facilities and community groups. You’ll be making a real difference to people living with sight loss by helping to improve accessibility and inclusivity, creating a sporting world without barriers.

What you’ll be doing
1. Talks to sports and physical activity providers to support and encourage them to consider the needs of blind and partially sighted people by sharing your story to audiences, for example, local leisure centres, sporting venues and sports clubs.
2. Delivering talks to raise awareness of existing sporting and physical activity opportunities for blind and partially sighted people.
3. Representing RNIB as an Ambassador for the Community Connection service.

What you’ll gain from the role
1. A chance to give something back in an area you are passionate about.
2. A chance to make a difference with a sense of achievement.
3. A chance to build a strong community of sports people with sight loss.
4. A chance to be part of a team of like-minded people, increasing your confidence and skills to talk to groups of people with impact, with an opportunity to develop your role into delivering independently over time.
5. Opportunity to explore different roles within our organisation including our internal recruitment vacancies

In return for donating your time we will support you with:
1. A rewarding role
2. A great Induction and Training, in particular training in public speaking and story telling will be given.
3. A supportive Manager
4. Regular catch-ups
5. Expenses
6. An opportunity to connect with other volunteers

How often will I be needed?

• 4 Hours per Month

Key requirements

• This role requires 1 reference.

Location

Region

• Northern Ireland

Who this opportunity will suit

• This role is reserved for blind and partially sighted applicants

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• You’ll ideally have 1. Lived experience in playing, spectating, or delivering sport or physical activity sessions as a blind or partially sighted person. 2. Lived experience of issues affecting blind and partially sighted people in relation to sports and physical activity. 3. Be comfortable speaking to different audiences to share your sporting story, or a willingness to try with our support. 4. Have effective communication skills. 5. An outgoing friendly approach to meeting new people