Volunteer volunteer roles in northwood, hertfordshire

AlumUnite

AlumUnite connects schools, alumni, and donors through data-driven solutions to bridge education funding gaps and drive sustainable impact. Our foundation, a 501 (c) (3)- registered organization, facilitates funding, a crucial first step towards multiplying our impact, in collaboration with our partners.

AlumUnite tackles Africa’s education funding gap by leveraging data-driven insights and community engagement to drive resources to underserved schools. Enhancing transparency and mobilizing alumni and private sector support ensures equitable access to quality education, fostering inclusive learning and workforce readiness for the next generation.

AlumUnite connects schools with alumni and private sector funding using AI-powered needs assessment and data-driven insights. Our platform and suite of products (Circles, CodED, and Endowment Fund Builder) enhance transparency, mobilize resources efficiently, and ensure impact tracking—empowering schools with sustainable funding while improving education quality and workforce readiness across Africa.

Partnerships & Fundraising

Volunteer Role Description (remote, unpaid)

Support with unlocking corporate-matching initiatives across FT1000 employers and employees, particularly in the US.

Source aligned CSR/ESG partners, set up intro calls, and maintain partner CRM.

Support with reachouts to large foundations, NGOs, development partners, with interest in Education or interventions that can improve educational outcomes e.g.., sports, energy, technology, and internet, etc.

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

6+ months

MINDSET NEEDS YOU!

We're on a MISSION to empower men's MENTAL WELLBEING and their SELF IMPROVEMENT!

Are you a Graphic Designer with a passion for purpose and a flair for bold, buzz-worthy visuals? This is your moment to make a real impact. VOLUNTEER with us at MINDSET Charity.

The silence surrounding men's struggles is a crisis that breaks hearts and costs lives. Sadly, suicide remains the biggest killer of men under 50 in the UK. Behind every statistic is a man, a son, a father, a friend, battling alone. MINDSET is here to change that. We're a brand new start-up charity, forging a brotherhood to inform, guide, and support men, empowering their mental well-being and self-improvement through vital services, events, and a powerful community.

Join MINDSET Charity - a dynamic new start-up on a mission to empower men through mental health, wellbeing, and self-improvement. We’re not just building a brand, we’re igniting a brotherhood and community. And we need YOU to help us bring it to life.

What’s the gig?

We’re looking for a volunteer Graphic Designer who can help us craft a visual identity that turns heads and opens hearts, including but not limited to;

• Eye catching Social Media Posts - Info/Motion Graphics or Digital Posters.
• An A5 Introduction Booklet (Introducing MINDSET Charity to the UK, while we are having our website built).
• Business Card Size Flyer (That men can easily put in their wallet and details our services and support).
• Office Signage (That lets people know where we are).
• Eye catching Banners, including Roller Banners (To take to our events and while in public to stand out from the crowd).
• Sleek branded Business Stationery, including Letterhead, Compliment Slip, Business Cards and Appointment Cards.
• Branded Website Images (Branding our website in the style and look of MINDSET Charity, helping us keep a uniformed visual identity that men trust and want.

Your designs will:

• Spark conversations around men’s mental health.

• Build recognition and trust for MINDSET Charity.

• Inspire support, donations, and community engagement.

• Help us grow from grassroots to greatness.

Why MINDSET Matters:

Suicide is the leading cause of death for men under 50 in the UK. Many suffer in silence. We’re here to change that—with connection, creativity, and courage. Your work could literally help save lives.

What we’re looking for:

• A strong portfolio (freelancers, students, and professionals welcome!).

• Passion for mental health, wellbeing, and social impact.

• Ability to collaborate with a passionate team.

• Flexibility to work remotely and manage your own time.

What’s in it for you?

• Be part of something bold and meaningful from the ground up.

• Showcase your work across platforms and campaigns.

• Expand your portfolio with real-world impact.

• Join a team that values your voice, vision, and vibe.

Ready to design the change?

Send us your portfolio and a short note about why you’d love to create for MINDSET Charity.

Let’s build something unforgettable—together. Apply now and help us shape the future of men’s mental health. Let your creativity be the catalyst. Let your designs speak louder than words. Let’s build a stronger MINDSET.

Volunteer Opportunity: Social Media & Content Creator

Help Remix Youth Charity Inspire the Next Generation!!!

Are you a creative soul with a passion for storytelling and social impact?

Do you believe in the power of digital platforms to uplift, connect, and transform lives?

Remix Youth Charity is looking for a Social Media & Content Creator, Volunteer to help us build a bold, vibrant online presence that speaks directly to young Londoners and the people who champion them.

About Remix Youth Charity

We’re a new youth social mobility charity based in London, working with young people from disadvantaged backgrounds to boost their skills, experiences, and confidence. Through mentorship, opportunities, and positive role models, we help young people build the life toolbox they need to thrive.

Your Mission

As our Social Media & Content Volunteer, you’ll be the voice of Remix online, crafting engaging posts, sharing inspiring stories, and helping us grow a community that believes in empowerment, inclusion, and transformation.

What You’ll Do

• Create and schedule content across Instagram, TikTok, LinkedIn, and X (formerly Twitter).

• Share stories of impact, youth voices, and behind-the-scenes moments.

• Help shape our tone of voice and visual storytelling.

• Collaborate with our graphic designer and team to keep our brand vibrant and consistent.

• Track engagement and help us grow our reach.

What We’re Looking For

• A creative thinker with strong writing and visual communication skills.

• Someone who understands youth culture and digital trends.

• Passion for social justice, youth empowerment, and community building.

• Experience with Canva, Adobe Express, or similar tools (bonus but not essential).

What You’ll Gain From Volunteering With Us

• A chance to shape the digital identity of a brand new and rising charity.

• Portfolio-worthy work and real-world experience. We'll also throw in a reference.

• Creative freedom and collaboration with a passionate team.

• The joy of knowing your content is changing lives.

Ready to remix the narrative for young people across London?

Let’s build something powerful together—one post, one story, one connection at a time.

Remote | Flexible, around 6 hours per week (Now to November 2025)

About Victory Afghanistan

Victory Afghanistan is a grassroots charity registered in Chicago as a US 501c3. We are entirely volunteer led and currently provide free, high quality online education and mentoring to more than 800 girls and young women in Afghanistan. In a country where gender apartheid has barred them from secondary school, university and careers, we are determined to keep education alive.

Our programme delivers six levels of English instruction through our online academy, followed by three mentoring pathways which lead to online scholarships, international scholarships and career readiness for remote work. We are powered by over 100 volunteers from 27 countries who bring their skills, energy and compassion to this mission.

The Opportunity

We are now seeking several Volunteer Project Managers – Fundraising to join our international team from now until November 2025.

This is a chance to take on a leadership role in a fast moving and values driven organisation. You will support Afghan project coordinators who are already active in fundraising and help us build partnerships and resources for the future.

What We Are Looking For

• Experience in project work or fundraising (charity or nonprofit background is an advantage but not required)

• Confidence and initiative, with the courage to reach out to potential donors, benefactors and partners

• Willingness to contribute around six hours per week on a flexible and fully remote basis

• Open mindedness and creativity – while experience is welcome, we also value fresh ideas and

What You Will Do

• Lead and mentor small teams of Afghan project coordinators who are engaged in fundraising

• Help shape proposals, research and outreach strategies

• Take ownership of one of the following initiatives:

• Providing 800 laptops for students

• Covering internet data costs for 800 students each semester

• Supporting core staff and operational costs

• Expanding our student mental health fund

• Developing our Scotland initiative for higher education abroad

• Building a Higher Education Fund for international study opportunities

Why Join Us?

This is a unique opportunity to gain practical experience in project management and charity fundraising while contributing directly to a global cause. You will be part of a diverse international team and work closely with Afghan girls and women at a critical moment in their lives.

You will not just be raising funds – you will be helping to shape opportunities and futures.

How to Apply

If this role excites you, we would love to hear from you. Please email Roquiya with your CV and a short introduction explaining your background and why you are interested.

At WWT we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close. People feel part of something amazing and are motivated to make a difference. As a Membership and Retail Support

As a Membership and Retail Volunteer you will actively engage with our visitors and encourage them to support WWT as members. Enthusing them with stories of our conservation work and the many benefits of membership, you’ll help us secure the essential support we need to continue our ambitious plans for wetlands conservation.

And if you have an eye for something special and can offer excellent customer service to every one of our visitors, even better. You will also be a support to our retail team and help keep up the great work in offering a wide range of items for them to take home. Experience is always welcomed but not essential as training for this and our membership processes will be provided.

We are delighted to have secured funding to deliver a 24-month befriending programme. This exciting opportunity will support the delivery of our ambitious five-year strategy by:

- Promoting Independence - ensuring more older people can stay independent for longer

- Providing Connection - enabling friendship and social connection for older People

The befriending service will be provided through 2 different strands which aim to support older people in different ways based on the needs identified via an assessment. Clients will enter the strand that is most appropriate to their needs.

- Strand A: We will offer a local face-to-face service of up to 1 hour for 26 weeks. Strand A provision would be appropriate for older people who have experienced a recent life event, such as a hospital admission, bereavement or home move and who need time limited support and guidance to connect with suitable services and activities.

- Strands B: We will offer ongoing support either face-to- face of up to 1 hour or by telephone between 30 minutes and 1 hour. Strand B provision is for older people leaving Strand A that require long term support or for those who are identified as needing ongoing face-to-face or local telephone befriending support on entry to the programme. As a befriender you will be asked to select your type of volunteering preference.

Purpose of Role 

• Provide companionship, emotional support, and a listening ear to people who may be lonely or isolated. 

• Provide monthly reports to the Volunteer Manager on your client. 

Key tasks 

• Make a regular weekly visit or phone call to a client who has been matched to you, at a time suitable to the older person.

• Provide conversation and company. 

• Spend time chatting with the client, talking with them about their current and past life experiences. 

• Report any emerging issues or concerns that the older person has agreed to be shared with us such as safeguarding issues or a change in personal circumstance or health. 

• Make the client aware of any other services across AUKEL they may benefit from. 

• Maintain records of client contact and send this to the Volunteer Manager on a monthly basis. 

• Regularly meet with your befriending peers and supervisor, to share experiences, get support and reflect. 

Skills and attributes 

• Understanding loneliness and social isolation. 

• Good communication skills with a friendly approachable manner. 

• Keen on building a strong befriending relationship. 

• A desire to learn more about an individual and their interests and their past, and life history. 

• Consistency and reliability.

• Understanding of Confidentiality. 

• Understanding of and empathy with the needs of older people. 

• Patience and Sensitivity. 

• Confidence to deal with emergencies. 

• Record keeping.

• Basic IT skills. 

Support Provided 

• You will be inducted in cohorts with other volunteers. 

• Training for the role is provided including Safeguarding, Making Every Contact Count, Sexual Harassment and Building a positive volunteering experience and other more. 

• Ongoing support including regular supervision by the Volunteer Manager. 

• Goup supervision with other befrienders. Groups supervision is a safe place where you can share experiences, challenges, and successes, process emotion and learn from each other. 

• Reimbursement of agreed expenses.

• Access to an AGE UK Discount portal provided by Aon.  

• Monthly volunteer newsletter 

We hold an annual Volunteer Award event where we celebrate and recognise the contribution of our Volunteers! 

Benefits 

• Making a Difference: Volunteering allows you to have a tangible impact on someone's life, particularly those in vulnerable situations. Helping older people can provide a strong sense of accomplishment and purpose. 

• Emotional Rewards 

• Intergenerational Connections 

• Learning and Skill Development 

• Enhancing Career Prospects 

• Building Empathy and Compassion 

• Giving Back to the Community 

• Social and celebration events 

Commitment 

• We expect a minimum of 6 months commitment but would ideally prefer more of a longer-term commitment.

• Weekly commitment is between 30 minutes to 1 hour for client plus one/two hours monthly for reporting. 

At MS Society all our activities and services are shaped by our MS community – people affected by MS, volunteers, staff and other experts. We aim to raise as much awareness as possible about MS, to ensure that people with MS have the support and information they need.

We've been successful in securing funding from Wales and West Utilities for a 'test and learn' Community Connections project (covering Wales and the South West of England) which will run until March 2026. 

Community Connections aims to: 

• Connect people with, and affected by, MS across Wales and the South West of England (Cornwall, Devon, Somerset, Bristol, Gloucestershire, and Wiltshire) with services, activities and resources to enable them to live well with MS.
• Develop links with local service providers which enable people with, and affected by, MS to access support and activities in their local areas, whilst improving connections within the community
• Provide information and guidance on a range of subjects, including advice about finances, cost of living-related information, energy efficiency information, carbon monoxide awareness and the Priority Service Register. 

As part of the project, we’re looking for volunteers to deliver MS Awareness sessions to partner organisations that the project will signpost to (such as Citizens Advice Bureau). MS Awareness volunteers will help us to ensure that these partner organisations are equipped to support people with MS (who will be accessing their activities and services). To help people to understand how people with MS feel.

Here’s an overview of what will be involved - 

• Delivering talks (via Zoom/Teams) to organisations to increase their understanding of MS and its symptoms. 

• Signposting to the relevant MS Society team for further information and practical support, as required.

• Note taking and helping us understand how effective sessions were 

• Attending regular volunteer support groups, where you will debrief and share experiences with other volunteers, as well as receive support from your supervisor.

We will support you to develop the skills you need for this role which will include an induction into all the areas outlined. You will have a chance to discuss your role and any additional needs you may have with us.

Based in either our Main Gallery or Stables Gallery, the role is integral in providing a high-quality visitor experience by bringing our gallery spaces to life by welcoming and engaging visitors, as well as sharing your passion and the stories of our exhibitions.

Tasks and Responsibilities 

• Welcoming and engaging visitors in a warm and friendly manner 
• Interpreting our gallery spaces, exhibition content, the Richmond Borough Art Collection and the gallery’s history for all ages and abilities
• Being a visible presence in our galleries, ensuring everyone's safety and the security of our exhibitions
• Guiding visitors around the gallery and wider site
• Monitoring visitor numbers and contributing to evaluation initiatives 
• Representing the Gallery and Richmond Arts Service

What we hope you will get from the role 

• The opportunity to engage with people and communities from the local area, West London and beyond
• Opportunity to develop interpersonal and communication skills
• -An insight into the day-to-day running of a contemporary art gallery and museum crossing a range of sectors 
• Opportunities to engage with artists and learn about their practice
• An understanding of the breadth of arts activity offered by Richmond Arts Service 

Training and Support 

We will provide training and an induction which covers all aspects of the role. On-going support and supervision will be provided by staff throughout your time with us. Additionally, there are regular training sessions to supplement and further your initial training, as well as a varied programme of volunteer events and activities to join in, meet people and learn something new!

We offer a tour of our exhibitions with the artist(s) or a member of staff prior to their opening. This will give you a first hand insight into the concept, processes and artist’s vision behind the exhibition. 

Desirable qualities and experience 

• Enthusiasm for meeting and engaging with people and sharing information
• Interest for contemporary art, history and/or heritage 
• Able to answer enquiries in a friendly and helpful manner 
• Willingness to learn 
• Enjoys being part of a team 
• Ability to complete tasks independently 
• Good time keeping 

Availability 

The gallery is open to the public Tuesday to Sunday, 10am – 5pm, with two volunteer shifts a day, 10am – 1pm and 1pm – 5pm.

We ask for a minimum commitment of one shift every fortnight, although there is flexibility over scheduling.

Location 

This role is based at Orleans House Gallery, in either the Main Gallery or Stables Gallery. 

Expenses 

We will cover travel expenses up to £17 per day.

Help give animals a voice – join our Public and Guardian Involvement and Engagement (PGIE) Group.

Do you want to help shape a fairer future for animals, where progress in medicine is equal, ethical, and compassionate?

We’re looking for passionate changemakers to join our Public and Guardian Involvement and Engagement (PGIE) Group as volunteer members. Whether you’re a professional (human clinician, vet, scientist, engineer, or bioethicist), an animal guardian, or simply someone who believes in equality for all species, then we’d love to hear from you.

What is PGIE?

In human healthcare, Patient and Public Involvement and Engagement (PPIE) has become a powerful way to make sure research meets real patient needs. At Humanimal Trust, we’re translating this idea into veterinary medicine through PGIE – bringing together patients (in our case animals, via their guardians), the public, and professionals, to develop best practices.

By joining, you’ll be helping to guide research, so it benefits both humans AND animals.

As a volunteer member, you’ll:

• Help shape an ethical framework for One Medicine, focusing on good practice in veterinary clinical trials and collaboration between human and veterinary medicine.
• Join virtual group meetings (around 6 per year, with at least 60% attendance expected).
• Share your ideas and perspectives to support our mission and influence real change.
• Work with others to build consensus on key issues.
• Support projects and campaigns that spread the message of One Medicine.
• Occasionally represent the group at meetings and events.

What you’ll bring:

• Good listening and communication skills.
• An open mind and respect for different perspectives.
• A real passion for making a difference.
• Enthusiasm for our mission to create a fairer, kinder future for all species.

What’s in it for you:

• Be part of something truly groundbreaking – PGIE is the first group of its kind.
• Play a direct role in giving animals a voice in medical progress.
• Help build stronger connections between humans and animals in the fight against disease.
• Be part of a supportive, inspiring community of people who care as much as you do.

While this is a voluntary role, we will do our best to cover any out-of-pocket expenses related to your involvement.

Together, we can make sure that all humans and animals benefit from equal and sustainable medical progress, but not at the expense of an animal’s life. This is One Medicine.

OVERVIEW

Title: Volunteer Opportunity: Leadership Training Programs Department

Reports to: Director, Leadership Training Programs

Classification: Volunteer

ABOUT WOMEN’S WORLD BANKING 

About 1 billion women remain excluded from the formal financial system. Women’s World Banking researches, designs, and invests in financial solutions, institutions, and policy environments in emerging markets to create greater economic security and prosperity for women, their families, and their communities. 

The Women’s World Banking Institute is a hub for research, training, and capacity-building dedicated to advancing women’s financial inclusion and economic empowerment worldwide. Through research, learning opportunities, and convenings, we help equip financial service providers, policymakers, and partners with insights and tools to take evidence-based action. 

VOLUNTEERING WITH US 

We welcome volunteers who are interested in supporting our Leadership Training Programs. Volunteers may be invited to contribute in areas such as maintaining alumni engagement lists, helping with session planning, or providing general support to ongoing knowledge-sharing efforts. This is a flexible, short-term opportunity to gain exposure to the work of an international non-profit organization while contributing to initiatives that promote women’s financial inclusion and leadership development.

POSSIBLE VOLUNTEER ACTIVITIES 

Volunteers may be involved in one or more of the following types of activities, depending on their skills and interests: 

• Collecting and organizing information related to financial inclusion and leadership training. 
• Assisting with light research on leadership trends, case studies, or best practices. 
• Helping to organize and maintain internal knowledge resources. 
• Contributing ideas to strengthen participant engagement in training programs. 

HOW TO EXPRESS INTEREST 

Please share the following: 

• A short statement of interest describing why you’d like to volunteer with us and your general availability. 
• Your resume or brief overview of relevant background. 
• Contact information for one or two references. 

Applications will be reviewed on a rolling basis beginning September 15, 2025. 

Please note: This is an unpaid volunteer role and is not considered employment. Participation is entirely voluntary and does not create an employment relationship with Women’s World Banking. 

Timeframe: Flexible (any 3-month period)

Lead with Vision. Empower with Purpose. Become MINDSET Charity’s Manager (Volunteer Position)

MINDSET Charity is more than a name - it’s a movement. A rising force for men’s mental health, personal growth, and emotional resilience across the UK. And now, we’re searching for a bold, compassionate leader to help steer our ship into the next chapter of impact.

The Role: Charity Manager (Volunteer Position)

This is a leadership opportunity like no other. As our Manager, you’ll be the strategic heartbeat of MINDSET - guiding our team, shaping our direction, and ensuring our mission reaches the men who need it most. You’ll work closely with our Founder and Trustees to turn vision into action, and action into transformation.

Why This Role Is Game-Changing

Because behind every powerful movement is a leader who dares to dream bigger. You’ll be the one to build structure, inspire volunteers, and drive growth. You’ll help us evolve from a grassroots start-up into a national powerhouse of hope and healing.

What You’ll Do

• Oversee day-to-day operations and volunteer coordination.

• Develop and implement strategic plans for growth and outreach.

• Support programme delivery and community engagement.

• Collaborate with Trustees, creatives, and service leads.

• Be the driving force behind our mission to uplift men across the UK.

Who You Are

• A natural leader with a heart for mental health and social change.

• Organised, proactive, and ready to build something extraordinary.

• Experienced in charity management, team leadership, or project coordination.

• A visionary who thrives in start-up environments and values purpose over ego.

Why Join MINDSET?

Because we’re not just helping men - we’re redefining masculinity. We’ve already reached hundreds through our virtual meetups and support sessions. Now, we need YOU to help us scale, strengthen, and serve even more.

This is your chance to lead with empathy, build with intention, and leave a legacy that matters.

Ready to take the helm?

Apply now to become our MINDSET Charity Manager and help guide MINDSET Charity into its next era of impact.

This is MINDSET. This is the movement. This is YOUR mission.

Let’s rise—together.

In 2025 and beyond we are looking to expand our work. We want to collaborate with more organisations, gain coproate partners and truly grow the size of Buttons & Bubbles. 

Who are we looking for?

You will be enthusiastic about bringing about more representation and inclusion.

Enjoy development and may have experience of business development.

Experience with working with corporate sponsors would be helpful. 

Be passionate or have experience in fundraising.

Be a good communicator (this does not need to be verbal communication, we recognise other forms of communication such as Sign Language, Eye Gaze, etc.)

Somebody who thinks outside the box (no robots at Buttons & Bubbles) 

This role can be done remoatly. 

What do we expect
Must be willing to undertake our training programme

Have an Enhanced DBS check (preferably be on the update system)

Sign our volunteer contract. (If you disagree with anything in it please do discuss it with us and we will be happy to have a conversation and make small changes if appropriate).

A positive attitude to disability and illness. We are happy to answer questions on this.

If you would be interested in having more information about this opportunity or want to know what else we have (trust us there is plenty) please email and we can chat. 

Join our team of befrienders! You will support us to reach some of the most isolated adults in your community to reduce their feelings of loneliness, build friendships and provide support for mental wellbeing. You will support people to relight a spark to continue a hobby, interest or encourage them to explore and participate in new social activities.

You will support individuals to rebuild their lives beyond crisis.

Loneliness and isolation can affect anyone in life, whatever their age or family situation. Official data from the Office for National Statistics shows that rates of depression doubled during the COVID pandemic, and one of the major causes of depression is isolation.

What you will be doing

• Agree a mutual time and frequency to meet in the local community
• To develop and promote a positive relationship with your befriendee
• To encourage your befriendee to engage in social activities and support them in doing so whilst building their confidence
• To support your befriendee in developing their goals and social skills
• Encourage your befriendee to make links with community services, based on their identified goals

The skills you need

• Good listening and communication skills
• Ability to provide a supportive and inclusive atmosphere which motivates and inspires others
• Willingness to engage in activities in the community
• Able to maintain strict confidentiality and follow professional boundaries

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Are you looking for a way to give back to your community? We are seeking organised, compassionate individuals to be the welcoming heart of our Hub. If you have a friendly smile, are well orgabnised and are looking for a reception based role, this could be for you.

BACKGROUND:

• The Cardinal Hume Centre works to prevent and tackle youth and family homelessness, we: 
• Provide a home to 39 young people
• Offer support to local children and families at risk
• Help families keep or find a stable home and manage their money
• Mentor people to find work or training
• Help people secure their legal right to remain in the UK and access homes, work and benefits.

Last year we helped over 1200 people including nearly 600 families and 230 children and young people.  Our aim is to tackle homelessness, poor housing and poverty at a young age and break its cycle into later life.  We want to see the value in each individual and nurture potential, helping young people and families to thrive.

The Centre prides itself on its welcome and person-centred approach. It recognises each individual is different, often with complex needs and so our response must be multi-layered. We therefore have six principal services: residential services for homeless young people; family support; housing and welfare rights advice; employment support; learning; and immigration advice and advocacy. 

OUR PEOPLE - We believe each person matters: 

Our clients guide everything we do. We’re here to help children, families and young people experiencing or at risk of homelessness, or clients who have urgent needs that can be met at the Centre and not elsewhere. 

We seek to develop trusting relationships with our clients. We rely on them to help us improve and develop our services, so we include them wherever possible in our work. 

Our staff and volunteers: 
Our staff and volunteers are diverse in their backgrounds, and their skills and experience. Many have lived experience of the challenges our clients face. We are proud of our warm welcome and our team’s commitment to support people facing disadvantage to escape the cycle of poverty and homelessness. 

The HUB on Medway Street is the main entrance for clients who wish to access the services on offer.  Staff in the Hub can provide level 1 advice on housing and welfare rights and for more complex cases, can refer clients to one of our other services, such as housing, welfare rights, immigration, employment and learning, and family services. 

Summary of Role.

You will be supporting a team that is helping people from the local community, who are vulnerable and facing disadvantage, including; homeless young people, people living in insecure accommodation or at risk of losing their housing, low-income families with young children, unemployed people, refugees and migrants. (further details below)

Your presence supports the smooth running of the Centre and increases the team’s capacity to see and help more people.

This role is in the heart of the organisation where you will meet people of all backgrounds and learn how a community organisation responds to local need.

What will you be doing?

• Answering the intercom and buzzing clients in when they arrive
• Welcoming clients to the Centre, signing them in and out of the building calling the staff member to tell them that their client has arrived
• Registering new clients and booking an appointment with the Assessment team
• Assisting with the collection and distribution of client mail
• Administrative support to services, such as, photocopying or scanning documents for service teams and emailing them to relevant staff member
• Printing off and posting out letters to clients
• Possibility of assisting with benefit claims/forms

Other tasks that can be undertaken during quieter periods:

• Assisting clients and staff with phone calls if volunteer speaks a needed language

What are we looking for?

• You will be a confident and patient person with a professional and friendly manner and able to remain calm under pressure
• Some experience of customer service or dealing with a diverse range of people desirable
• Good listening skills
• An ability to communicate well and with confidence when handling enquiries
• Some IT skills useful
• A non-judgemental attitude towards people’s problems in their lives

What is the time commitment?

We are seeking someone for one day a week on a Thursday or Friday from 9.30am to 3pm, with an hour lunch break at 1pm. We are looking for a commitment of 6 months, which sounds like a long time, but there’s lots to learn and volunteers find this goes very quickly! 

How will you be supported?

You will be supported by the Advice and Assessment team  

You will be offered regular supervision and a staff member will be present in the Hub whilst you are on duty

You will be reimbursed for reasonable and agreed ‘out of pocket’ expenses such as travel and contribution to lunch up to £6.

Recruitment Procedure

Apply> Informal interview> Reference and DBS checks> Trial period