Volunteering manager volunteer roles in walton on thames, surrey

The Royal Society of Biology is seeking an independent audit expert (IAE) who will sit, in a voluntary capacity, on its Finance, Audit and Risk Committee.

Having responsibility for audit matters on the Committee, the IAE will ensure that the Committee members and RSB Council understand and respect audit -related matters, and will accordingly provide advice and counsel to the Committee, internal and external auditors, Chief Executive and Honorary Treasurer and other members of the senior management team.

Combined with a desire to support and contribute towards the effective running of a learned society, the successful candidate will have a thorough understanding of Charity governance and financial management, and a clear knowledge and appreciation of approaches and requirements for Charity audit, alongside an understanding of risk management and the principles and practice of good corporate governance.

The Committee meets four times per annum, with meetings typically lasting 2-3 hours - and at least half of these take place online. Attendance may also occasionally be required at other meetings.

Please note that this is a voluntary unremunerated role - although reasonable travel and subsistence related to the role can be claimed.

30 July 2025 with a concise CV (maximum two pages) and a brief covering letter laying out why you are interested and how you would like to apply your experience, skills and interests to the role.

Ready to Lead and Empower London's Youth? Become Our Volunteer, Urban Youth Manager!

Urban Youth, a brand-new, vibrant youth work charity, is on a mission to create a positive, inclusive community for young Londoners. We're seeking a dedicated Volunteer for the role of Urban Youth Manager to help us get set up, registered, and effectively run, empowering young people across the city. This flexible role will require approximately 6-8 hours per week with lots of flexibility.

Running the Show, Magnifying the Mission

At Urban Youth, we're not just about running activities; we're about sparking self-discovery, fostering friendships, and equipping young people with essential life skills. We're about creating unforgettable memories and guiding them to explore the world around them.

As our Manager, you'll be the driving force behind our operations. You'll bring your leadership skills, organisational prowess, and passion for youth development to help us:

• Oversee the day-to-day running of the charity, ensuring smooth operations.
• Coordinate our initial setup and registration, working closely with the Founder and the Trustees.
• Develop and implement engaging youth programmes and activities.
• Manage volunteer recruitment and support, building a strong team.
• Help secure funding and resources to expand our reach and impact.
• Be the main point of contact for enquiries and partnerships.

This is a unique opportunity to take the reins and play a pivotal role in launching and running Urban Youth, ensuring we make a tangible, lasting difference in the lives of young Londoners.

Why Join the Urban Youth Movement?

This is more than just volunteering; it's an opportunity to leave a profound and lasting mark:

• Make a Direct Impact: Your leadership will directly enable Urban Youth to launch, grow, and empower young people, shaping their positive futures from day one.
• Pioneer a New Initiative: Be at the forefront of a dynamic new charity, building its operations and programmes from inception.
• Utilise Your Leadership Skills: Apply your valuable experience in project management, team coordination, and charity operations to a cause that truly matters.
• Join a Passionate Community: Become part of a dedicated team committed to making a tangible difference in London.
• Flexible Hours: This role offers the flexibility to fit around your existing commitments, with approximately 6-8 hours per week.

If you're a proactive leader, passionate about youth empowerment, and ready to use your skills to help a new charity flourish and inspire the next generation, we want to hear from you! Help us create a vibrant organisation that perfectly captures the spirit and aspirations of London's incredible youth.

Ready to make your mark and help us create a wave of positive change in young people's lives?

Express your interest by applying via this Charity Job website. We can't wait to hear from you!

URBAN YOUTH

Building Futures | Forging Connections | Creating Memories.

Founded in 2011 by Sophie Hayes, a British woman trafficked into sexual exploitation, Sophie Hayes Foundation’s work has always been centred around sustainable freedom. This means freedom from exploitation, slavery, and trafficking, and also the freedom to look to the future with renewed confidence, rebuilt skills, and a sense of purpose for survivors. Our mission of sustainable freedom has continued over the last 13 years, however, the forms of exploitation, as well as the landscape of support to survivors, have changed beyond recognition. To respond to this, we launched a new strategy in 2024, which set out how we will ‘meet survivors where they are and take them to where they want to be’

Sophie Hayes Foundation aims to work in a proactive and collaborative manner. The Chair plays an important part in setting the tone and bringing all stakeholders together.

Governance and Culture: As Chair, you provide appropriate leadership, oversight and support to the Board and management team on strategy, governance and risk, ensuring that we meet our obligations and responsibilities. The Trustee Board is made up of a diverse group of people, each bringing their own ideas, skills and networks to support the executive team. A new CEO joined the charity about 18 months ago. She has worked to build a strong team and achieved a great sense of community amongst staff, volunteers and programme participants. She worked closely with the Board in the development of a new strategy, is building strong relationships with donors and supporters, and continues to oversee the management of the day to day - with an eye on both long-term needs and immediate challenges.

Development: We rely on support from foundations, key donors and the public, and as Chair, you will be an important representative of the organisation, working with the CEO and other Trustees to build and maintain strong relationships.

Advocacy: Sophie Hayes Foundation is working to improve understanding of the Modern Slavery sector, enhance understanding of the issues, build recognition of the impact of our programmes and influence key decision makers. As Chair, along with other Trustees, you may be called on to assist the CEO with advocacy and to build our brand.

Commitment: We have a bold vision to increase our impact through a combination of direct programming with survivors and through advocacy to build awareness and support. You will need to have the time to contribute to our growth strategy by chairing Board meetings, supporting Committee Chairs, Board officers, and our small but mighty management team, and represent Sophie Hayes Foundation to key stakeholders.

Do you have a coaching qualification, or are you working towards one? Would you like to help managers across our organisation develop their skills and confidence? As a coach, you will support managers to improve their leadership abilities, build confidence, and enhance their effectiveness in their roles. Your coaching will help them tackle challenges such as personal effectiveness, leadership credibility, career development, and conflict resolution. By providing guidance and encouragement, you will play a key role in helping managers grow, develop new skills, and lead their teams more effectively.

What you will be doing

• Deliver coaching sessions for managers at various levels, from team leads to department heads.
• Provide a safe, open, and confidential space for coaching conversations focused on leadership, communication, conflict resolution, managing change, and interpersonal skills.
• Use clear and effective coaching methods and models.
• Maintain confidentiality and follow Hestia’s coaching programme guidelines.
• Define clear roles for both the coach and coachee, ensuring there are no conflicts of interest.

The skills you need

• A recognised coaching qualification (or currently studying towards one), such as ICF or EMCC, or significant coaching experience at a management level.
• Experience in the social care sector (desirable but not essential).
• Strong communication and listening skills.
• Willingness to participate in supervision and continuous learning.
• A friendly, approachable, and supportive manner.
• Understanding of confidentiality and professional boundaries.

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

                    While gaining invaluable experience, practice your passion within real-life scenarios. 

We’re looking for Social Media Manager volunteers to join our team, who will play a key role in the growth of our brand messages and visions. The ideal candidate will assist us grow our on-line presence and increase traffic to our digital channels.

Responsibilities
Increase traffic to our digital channels
Grow our brand messages, visions and on-line presence.

Requirements
Working experience with online digital marketing & Social Media
Strong verbal, written, and organisational skills.
Enthusiastic, Dedicated and willing to learn.

The role could be entirely remote and is unremunerated but all reasonable expenses will be met.

About TESYouth
TESYouth (Training, Employment Opportunities & Social Development for Youth) is a NFP social enterprise which focuses on improving the rate of youth employment, through volunteering, interactive and skill-based workshops, work-experience and training programmes. Together with our strategic partners, we collaborate with organisations to provide youth to develop their skills, and to assist in achieving their career aspirations.

CULTIVATE CONNECTIONS

Become SUNSHINE's Volunteer Coordinator! - Approx 5-8 hours per week (flexible)

Do you have a unique talent for bringing out the best in people and building incredibly supportive communities?

SUNSHINE is a brand new, 100% volunteer-run charity, dedicated to combating loneliness and radiating joy. Our mission thrives because of our amazing volunteers, and we desperately need a nurturing Volunteer Coordinator to be their champion!

This pivotal role isn't just about managing tasks; it's about building relationships, fostering growth, and ensuring every single volunteer feels valued, equipped, and excited to spread SUNSHINE. You'll be the backbone of our incredible team, responsible for:

• Inspiring Recruitment: Attracting kind-hearted individuals eager to make a difference.
• Empowering Training: Equipping our volunteers with the skills and confidence they need to shine.
• Nurturing Support: Providing ongoing guidance, appreciation, and a strong sense of belonging.
• Cultivating Community: Ensuring our volunteer team is as connected and joyful as the community we serve.

If you are passionate, dedicated, and committed to building a vibrant, engaged team, and you're seeking a flexible volunteer role where your people skills directly transform lives – this is your chance to make a profound impact.

Ready to grow our SUNSHINE family and help us light up the world?

Role: Data Volunteer
Organisation: Street Child 
Location: Central London 
Start date:  ASAP 
Commitment: Minimum 3 months, 3 days a week, 1 day in office 
Benefits: Unpaid role (Travel expense covered) 

About Street Child: 

Street Child believes that every child deserves the chance to go to school and learn. Our projects focus on a combination of education, child protection and livelihood support to address the social, economic and structural issues that underpin today’s education crisis. We partner with local organisations and communities to deliver our locally rooted programmes, using evidence to drive learning and the refinement and scale up of programmes to create maximum impact for the most children at the lowest cost. We pride ourselves on being willing to go to the world’s toughest places where others won’t, including remote, hard-to-reach areas and fragile, disaster-affected states across sub-Saharan Africa and South Asia. Since 2008 we have helped over 250,000 children to go to school and learn, supported over 25,000 families to set up businesses so they can afford the cost of educating their children. 

About the Role:

We are in the process of implementing a fundraising CRM to efficiently manage our outreach activities. To support this project, we are seeking to recruit a Data Volunteer who can help us clean and migrate the historical fundraising data into the new database. This is an entry-level role, best suited for a candidate who is interested in developing a career in data. Data skills are high in demand so will suit someone keen on learning new data skills to enhance their CV. For the right candidate this will provide an opportunity to learn how not-for-profit organisations work and enable them an entry into the charity sector. 

Ideally, we are looking for someone with good Excel skills (any knowledge of additional data tools such as MS Access, Power Query, etc will be an advantage), and some understanding of data related process. Hands-on training will be provided to the right candidate. As the focus of this role will be on enhancing the quality of the data, we are seeking a highly organised person who can pay greatest attention to detail. As part of this role you will be working with our database project lead.

To succeed in this role, we need someone with: 

• Excellent eye for detail and a commitment to high standards 
• Interest in learning data skills and have good Excel skills 
• Good inter-personal skills and the ability to interact with the wider Street Child UK team 
• A passion for Street Child’s mission 

We are looking for volunteers who can work for a minimum of 3 days a week (minimum 1 day in the office) for a minimum of 3 months. Ideal for those who live in the Greater London area as we will be able to provide transport costs only up to £25. 

How to apply:

Please send your CV and a covering letter and explain why you are the perfect candidate for this role. We will be reviewing applications as we receive them, so interested applicants are encouraged to apply as soon as possible. 

Street Child’s commitment to Safeguarding:

Street Child is committed to the safeguarding and protection of the communities we serve, our partners, our volunteers, and our staff. As part of this commitment to safeguarding, volunteers will be subject to appropriate background checks, including a Criminal Records check. 

We are seeking a finance volunteer to support our charity’s financial operations. This role offers an excellent opportunity to gain experience in charity finance while contributing to a meaningful cause.

We’re a small charity with an income of around £140,000, which comes from individual donations and grants. While we currently have a part-time bookkeeper and a volunteer finance director, we’d love to have some support with some or all of the following tasks.

What impact will they have?

Your support will help us reach more women seeking mental health support via our 1-1 counselling services.

About the volunteer

Description

We are looking for a volunteer who can support us in creating:

· Monthly management accounts (essential)

· Budget for the year, including forecasting

· Prepping for grants, such as answering questions for elements of grant applications

· Preparing quarterly board reports

· Planning for different financial scenarios and forecasting

· Costing charitable activities

· Has good communication and organisation skills

· Understands the resource constraints of a small charity and is able to work with these.

Skills

· Financial management skills, as listed in the description

· Has relevant charity experience and recognised training qualification, with professional bodies such as ACA (Associate Chartered Accountant) or ACCA (Association of Chartered Certified Accountants).

We are seeking a finance volunteer to support our charity’s financial operations. This role offers an excellent opportunity to gain experience in charity finance while contributing to a meaningful cause.

We’re a small charity with an income of around £140,000, which comes from individual donations and grants. While we currently have a part-time bookkeeper and a volunteer finance director, we’d love to have some support with some or all of the following tasks.

What impact will they have?

Your support will help us reach more women seeking mental health support via our 1-1 counselling services.

About the volunteer

Description

We are looking for a volunteer who can support us in creating:

· Monthly management accounts (essential)

· Budget for the year, including forecasting

· Prepping for grants, such as answering questions for elements of grant applications

· Preparing quarterly board reports

· Planning for different financial scenarios and forecasting

· Costing charitable activities

· Has good communication and organisation skills

· Understands the resource constraints of a small charity and is able to work with these.

Skills

· Financial management skills, as listed in the description

· Has relevant charity experience and recognised training qualification, with professional bodies such as ACA (Associate Chartered Accountant) or ACCA (Association of Chartered Certified Accountants).

Ready to Shape the Future of London's Youth? Become a Founding Trustee at Urban Youth!

Urban Youth, a brand-new, vibrant youth work charity, is on a mission to create a positive, inclusive community for young Londoners. We're seeking Trustees to help us get set up, registered, and ready to empower young people across the city.

Hours: Approx. 3 to 8 hours per month including monthly Trustee meetings held one evening per month 7-9pm.

Laying the Foundations, Inspiring a Generation

At Urban Youth, we're not just about running activities; we're about sparking self-discovery, fostering friendships, and equipping young people with essential life skills. We're about creating unforgettable memories and guiding them to explore the world around them.

As a Trustee, you won't just be advising; you'll be instrumental in establishing our charity from the ground up. You'll bring your strategic vision, governance expertise, and passion for youth empowerment to help us:

• Secure our charitable registration.
• Develop robust governance frameworks and policies.
• Establish our operational foundations.
• Guide our initial strategy and growth.

This is a unique opportunity to shape the very core of Urban Youth, ensuring we're well-equipped to make a tangible, lasting difference in the lives of young Londoners.

Why Join the Urban Youth Movement?

This is more than just volunteering; it's an opportunity to leave a profound and lasting mark:

• Make a Foundational Impact: Your leadership will directly enable Urban Youth to launch and empower young people, shaping their positive futures from day one.
• Pioneer a New Initiative: Be part of the inaugural team, building a dynamic new charity from its inception.
• Utilise Your Expertise: Apply your experience in governance, strategy, and charity development to a cause that truly matters.
• Join a Passionate Community: Become part of a dedicated team committed to making a tangible difference in London.

If you're buzzing with strategic ideas and ready to use your expertise to inspire, uplift, and empower the next generation, we want to hear from you! Help us create a charity that perfectly captures the spirit and aspirations of London's incredible youth.

Ready to make your mark and help us create a wave of positive change in young people's lives?

Express your interest by applying via this Charity Job website. We can't wait to hear from you!

URBAN YOUTH

Building Futures | Forging Connections | Creating Memories.

Public Programme Volunteers are a big part of making sure our diverse range of events go off without a hitch. They’re creative, enthusiastic, and great with people. They’re also keen to get stuck in and learn more about how public programmes in the heritage sector are put together and delivered.

The museum offers a range of public programming throughout the year but particularly in the summer (Wednesday to Sunday), and during Holiday periods (Monday to Sunday): February Half Term, Easter Holidays, May Half Term and October Half Term. We are looking for volunteers who are available during these periods to support with a range of activities.

How you will help

• Providing a friendly greeting for all visitors.
• Supporting the set up and take down of workshops, activities, and events
• Facilitating activities such as: Tower building in the Splash Zone, Bubble discos, crafts, Water Filtration Experiments, and more!
• Supporting visitors way-finding and access through the museum
• Working collaboratively with the wider LMWS volunteer team

Time Commitment

Volunteers can book a full day, or a half-day shift. Shifts are flexible and you can choose the number of days you work. As stated above, we particularly needs support during our Holiday periods. Full training will be provided.

London Museum of Water and Steam

The London Museum of Water and Steam tells the story of London’s water supply, the site, its people and the amazing pumping engines that helped to make London the city it is today.

Today the museum is at the heart of the community, working in partnership with community groups and welcoming many residents.

Eco-Stylist

We are a go-to resource to find and shop sustainable clothing brands.

The fashion industry has a massive sustainability problem: less than 5% of clothing makers earn a living wage, 60% of clothes are made from fossil fuel based fabrics like polyester, and because of fast fashion, half of new clothes end up in a landfill in less than one year. Sustainable fashion brands are challenging these problems but “it’s hard to find sustainable brands and trust them.”

Eco-Stylist is the trusted go-to resource to find and shop sustainable clothing brands. Our Certified brands are different: 78% of our brands are making progress on living wages, with 61% already ensuring most of their clothing makers earn a living wage. 92% of our brands use a majority of more sustainable fabrics like hemp, tencel, and organic cotton. 0% of our brands are fast fashion.

We have a brand directory of 100+ certified brands, a marketplace of 1,400+ items, and a blog with shopping guides and educational content.

Social Media Manager

Volunteer Role Description (remote, unpaid)

The Social Media Manager will focus on engaging and growing our social media presence. Currently focusing on Instagram and Tiktok. This is an exciting opportunity to gain experience with potential for massive results.

We currently have 5600+ IG followers, 900+ FB, 1100+ LinkedIn, 7.8k+ Pinterest, and just starting on Tiktok. It will be your job to grow and engage this audience, regularly analyzing performance, identifying opportunities, and tweaking your strategy.

Prior experience not required but must have strong interests in sustainability, fashion, and gaining marketing experience. Must also be excited about social media and the opportunities it presents for both growth, engagement, and storytelling.

Looking for entrepreneurial candidates who are extremely driven and self-motivated.

Benefits: includes mentoring. At the end of your 3-6 month internship we will assist you in your next career steps: informational interviews, jobs, letters of recommendation, grad school applications, etc.

Eco-Stylist is a growing startup and social enterprise, with a mission to make sustainable fashion the norm.

Our handle is @yourecostylist.

Weekly Time Commitment

4-6 hours per week

Duration of Volunteer Role (remote)

3-5 months

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.