Volunteers volunteer roles in bourne, lincolnshire

RSBC are looking for volunteers to get involved with our range of online clubs for children and young people with visual impairments. 

Role: Online Activities Volunteer

Commitment: Currently, sessions are run both during the week (mostly in the afternoon) and at weekends (usually on a Saturday). Activity volunteering is a flexible commitment, and you will be able to sign up for the session you like and when you have time. It really is up to you and your availability. 

Location: Remote

Availability: RSBC Events · https://lu.ma/rsbc

Age:  18+ 

Our Mission Statement: 

RSBC believes that every blind young person should have the chance to live life without limits. 

By giving young people the essential skills and confidence to take control of their life, they can unleash their true potential.

Our success depends on our values 

Underpinning all RSBC’s work are values embedded in trust and excellence: 

TRUST: Respect and accountability 

ENERGY: Straight talking and constantly learning 

AMBITION: Confronting reality and driving results 

MOTIVATION: Vision impaired children and young people are our number one priority, and we look for solutions, not problems 

What will I be doing?

Our amazing Activity Volunteers play a key role in supporting blind children and young people to take part in a variety of activities. These range from sports, creative (singing, performing, art), audiobook club and day trips. Our activities are designed for blind young people to meet new friends, gain confidence, learn new skills/sports, and become more independent. The skills you have developed in your career and personal life will be invaluable to our young people. 

Key Tasks and Main Duties 

Online activities: 

• support the session timetable 

• facilitate the communication and social interaction between participants 

• encourage members of the group to participate and share their opinions 

Who are you?

We welcome applications from people with a wide range of skills and experiences. You don’t need to have volunteered or worked before as full training will be provided. What’s important to us is that you are a team player, open to learning and willing to follow RSBC’s policies and can be an excellent ambassador for RSBC. We particularly welcome applications from people with lived experience of sight problems. 

What’s in it for me?

RSBC offers the opportunity to gain insight and experience into helping others with sight issues. As part of your volunteering, you will have access to Sighted Guide training, a training session designed to help you understand the issues and complexities of sight problems and give you the ability to help others navigate the world.

RSBC also provides paid expenses for your volunteering experience, you can claim up to £10 per day.

RSBC can also provide references and impact reports from your volunteering if required. 

You will be fully supported in your role by our team of expert and compassionate service delivery team.

Develop or utilise your skills – As a volunteer, you’ll be given plenty of opportunities to develop new skills or use those you already have, which can help to build your CV, boost your employability and give you a sense of satisfaction. 

What's in it for the Community? 

Make a difference to people’s lives

Help in your community

Help deliver creative services to help people with sighted issues feel included in the world around them.

Make a direct and tangible difference to the lives of blind and partially sighted children and young people. 

Safeguarding:

Due to the nature of the role, before you can begin volunteering with RSBC there are some required safeguarding checks which will need to be completed.

All RSBC volunteers undergo an Enhanced DBS check (paid for by RSBC) and must provide two references.

All volunteers will also be booked onto safeguarding training.

RSBC risk assesses all its services and activities.

Next Steps: 

If this sounds like you, please fill out an expression of interest, and one of our volunteer team members will get back to you!

Womankind is recruiting reliable and resilient women, who are able to commit to 1-2 daytime hours each week for six months, to join our Volunteer Befriending Service. Befrienders encourage and support vulnerable women who have experienced or are experiencing domestic abuse, empowering them to make their own decisions and improve their mental health and wellbeing so that they can lead more fulfilling lives. 

Training: 

Befrienders attend an initial online meet & greet session and then receive 4 taught sessions of comprehensive training over Zoom. These sessions will take place over 4 weeks, starting in Autumn 2025 (DATES AND TIMES TBC). Befrienders will be expected to complete homestudy in between sessions. You will be part of a team of trainees and benefit from peer support as well as help and guidance from the Volunteer Coordinator. Our training comes with over 30 years of experience working in women’s mental health, giving volunteers the very best preparation for the role, and a support network of like-minded women. 

The Role: 

Upon the completion of training, each volunteer is matched with one woman who has experienced childhood abuse, trauma, sexual violence and/or domestic abuse, and will be experiencing mental ill health and social isolation. 

As a befriender you would be expected to commit 1-2 hours on a weekly basis for 6 months and attend monthly group and individual supervision. Many of our volunteers decide they would like to be matched with another woman after the completion of their first match and continue volunteering with us for another 6 months. 

You and your befriendee would start by getting to know each other gradually. Once you have built up your relationship, you would support her emotionally, using active listening skills and providing her with a space to express her feelings and feel heard. You would help her to believe that she can achieve her goals and have safer relationships. Part of your role would be demonstrating what a healthy and boundaried relationship looks like. 

You: 

You will be enthusiastic and interested in helping another woman improve her mental health and wellbeing so that she can lead a more fulfilling life. You will be friendly and non-judgemental, have good communication skills and be a reliable and patient listener. 

The befriending role can be challenging and emotionally overwhelming at times. Therefore, we need befrienders who have adequate life experience and feel emotionally robust and resilient enough to take on the role. We welcome volunteers with personal experience of mental health and other relevant issues but will require you to have at least a one-year period of stability and ideally to have received professional help like counselling in your recovery. 

As this is a remote service, we welcome applications from women who are based across the UK. 

Please note, there is very limited availability for women who can only volunteer during the evenings and weekends. 

Because of the nature of this role, it is only open to women applicants and is exempt under Schedule 9 Part 1 Equalities Act 2010. 

At Womankind we recognise that while women share many characteristics and experiences as a result of living within a patriarchal society, women belonging to marginalised groups experience discrimination on multiple fronts. It is really important to us that the women who use our services feel represented amongst our volunteers. We welcome applicants from all backgrounds and walks of life, especially from groups which are marginalised and underrepresented in our organisation, such as working-class women and Black and Minoritised women. 

 What Past Befrienders Say: 

“I loved the training, that was possibly one of my favourite things about this whole experience...it was really thorough. I loved being in a space with like-minded women – and it was also challenging, which I liked.” 

“In terms of supervision and knowledge, how to prepare the role – it was much more prepared, much more in depth than other places I’ve volunteered.” 

“It’s been a pleasure, I love volunteering with you guys. It’s special being part of this – in a world where are so few spaces where you can have a direct impact on someone’s life, doing this role is really special.” 

Closing Date: 31/08/2025 

Job Type: Volunteer 

Work Location: Remote, must be UK-based 

Are you looking for a meaningful, flexible way to support others? Join the Talking Bubble Project and help tackle loneliness through the power of a simple phone call.

Since the pandemic, many befriending services have wound down—but Talking Bubble remains one of the few projects still offering regular, phone-based companionship to those who need it most. Demand for this kind of support remains high, and we’re actively looking for kind, compassionate English-speaking volunteers to help meet this growing need.

What is the Talking Bubble Project?

☎︎ It’s a phone-based befriending service that connects volunteers with older adults and vulnerable individuals across the UK who are experiencing loneliness and social isolation. By committing just a little time each week, you can offer someone the warmth of conversation and a regular point of connection.

Why Volunteer With Us?

✔ Make a genuine impact on someone's life
✔ Enjoy flexible volunteering hours from the comfort of your home
✔ Receive full training, ongoing support, and a reference upon completion
✔ Boost your sense of purpose and community

What You’ll Need

✅ No experience required—just a kind heart, a listening ear, and a willingness to talk
✅ Volunteers must complete Safeguarding Adults Level 2 training and undergo a DBS check—we cover the cost of both
✅ Must be a UK resident

How to Get Involved

Apply now via the CharityJob website, or contact us directly for more information. Together, we can keep connection alive—one call at a time.

We’re looking for a Volunteer to become our Graphic Designer who can turn ideas into impact—someone who can craft visuals that radiate warmth, hope, and community spirit.

SUNSHINE, a brand new 100% volunteer-run loneliness charity, providing services to those living with loneliness and social isolation and we're seeking a Graphic Designer who is a creative visionary to help us tell our story in ways that stop the scroll, spark emotion, and build a buzz.

What You’ll Help Us Create

• Social media posts that inspire action and connection.

• Information graphics that make our mission clear and compelling.

• Motion graphics that bring our story to life.

• Posters, roller banners, and flyers to raise our profile in the community.

• Business stationery and training booklets that reflect our values and professionalism.

You’ll be working closely with our passionate team to shape the visual identity of SUNSHINE—from launch materials to ongoing campaigns. Your designs will help us recruit volunteers, engage supporters, and build a movement that challenges stigma and celebrates human connection.

Ready to make a lasting impact and help us shine?

JOIN OUR TEAM

Be The SUNSHINE In Peoples Lives

Summary: Driving medical communication and patient-led research agenda for a complex medical condition 

Description: You could make a real difference to the lives of patients and doctors struggling with a rare disease. That's what we do at Mast Cell Action - a charity dedicated to supporting the Mast Cell Activation Syndrome (MCAS) patient community and improving the evidence base for the disease.

We work hand-in-hand with doctors and patients to develop materials that truly make a difference. And with the help of our medical advisory panel, we're constantly improving our activities to better serve our community.

But we're not done yet. We're looking for someone with a genuine interest in this area, with medical, health, NHS, and research experience to join our team. You'll be responsible for developing and executing our strategy to engage with the medical community, research organisations, NHS policymakers, and our community as a whole.

You'll lead multiple projects, collaborating with doctors to better understand and define our community, as well as initiating and executing new projects. And with your expertise, you'll ensure that all our communications are evidence-based and informative.

So, if you're passionate about making a real difference, come and join us at Mast Cell Action. Together, we can create a brighter future for patients and doctors alike.

You will lead a team of passionate volunteers and interns, working closely with our Operations Director to drive our mission forward. One of your key responsibilities will be to nurture and grow our Medical Advisory Panel, working hand-in-hand with supportive doctors and medical institutions. You'll be the face of the charity, representing us in all our interactions with these key stakeholders.

You’ll report directly to our trustee board, ensuring that all of our activities are aligned with our overall strategy and goals.

We're looking for a dynamic individual who can inspire and motivate their team to achieve great things. If you're passionate about healthcare and have experience working with medical institutions, this is the perfect opportunity for you. So why not join us at Mast Cell Action and help us make a real difference in the lives of patients and doctors?

What impact will they have?

At Mast Cell Action, we know that communicating, engaging, and educating the medical community and policy makers is crucial if we want to improve support for MCAS patients. And that's where you come in.

As our communications expert, you'll play a pivotal role in advancing patient care over time. You'll work closely with doctors, medical institutions, and policy makers to raise awareness of MCAS and advocate for better support for patients.

By effectively communicating the importance of MCAS and engaging with key stakeholders, you'll help improve patient outcomes and quality of life in the long run.

If you're passionate about making a real difference and have experience in healthcare communications, this is the perfect opportunity for you. 

About the volunteer 

What skills should they have

We are looking for a volunteer who has experience in the NHS and medical/research environment. If you're someone who can assess a situation and develop a clear strategy to achieve the desired outcome, we want to hear from you.

As our ideal candidate, you're an effective communicator who can engage with doctors and produce written and visual materials that really make an impact. You're also a team player who can work effectively as part of a multidisciplinary team.

Managing projects and team members is second nature to you, and you're able to keep everyone on track and motivated. And with your awareness of the political and economic landscape in the area of complex diseases, you can navigate through any obstacles that come your way.

If you're passionate about making a real difference in the lives of patients with complex diseases and have the experience we're looking for, we want you on our team at Mast Cell Action.

Skills

Medical related background 

Medical writing skills

Project management 

Team management 

Analytical and conversant with research methodologies

Where and when

Work remotely, flexible hours 

Meetings in London 

Trips to medical conferences around uk

Reasonable Expenses covered.

Do you want your work to have an impact? Use your skills in a meaningful way? Professors Without Borders is growing and is looking for a volunteer that has an interest in Monitoring and Evaluation, and has a passion for education to join our community. 

Summary 

Professors Without Borders is a UK and Luxembourg registered charity with a mission to improve access to quality education (SDG4) for all. 

This is a voluntary, remote opportunity with flexible responsibilities. It’s an ideal position for those looking to learn new skills, grow their network, and give back by contributing their expertise to a meaningful cause. You will align with our core values, believe passionately in the power of education, and uphold our ethical standards.

We are looking for a volunteer with strong analytical skills who wants to support our efforts in assessing the impact and effectiveness of our programmes. Initially your role will focus on basic data analysis and entry for our programme surveys. As we improve our M&E capacity, there will also be opportunities to contribute your insights and suggestions to help strengthen our overall design.

Who We’re Looking For

The ideal candidate will have:

• A passion for education and belief in our mission

• Familiarity with Excel / Google Sheets, and Monday. com 

• Experience in data collection, survey design, statistical analysis would be an asset

• A proactive attitude, reliable, punctual, and possess an eagerness to learn

• Attention to detail and organisational skills

• Strong written and verbal communication skills

Key Responsibilities:

• Collect, clean, and analyse qualitative and quantitative data collected from programme surveys

• Occasionally compile reports from these results

• Help identify trends, challenges, and areas for improvement across M&E efforts

• Support the future design and implementation of additional M&E tools

Why Volunteer With Us?

• Make a meaningful impact on global education

• Gain valuable research experience

• Expand your professional network

• Flexible remote work fitting your schedule

Join the pack. Lend a hand. Change lives. Join your local fundraising group as a volunteer.

Are you looking for a volunteering opportunity where you can meet new people and raise funds that will change lives?  Join a Guide Dogs group near you for fun, fundraising and four-legged friends.

Did you know it costs £102,000 to raise, train, and support a guide dog from birth to retirement.

We have a range of roles from being a group member, to taking on a lead role such as Group Coordinator, Deputy Coordinator, Treasurer, Merchandise Coordinator or Collection Box Coordinator.

Why become a fundraising volunteer:

As well as making a huge difference to people’s lives, volunteering with your local Guide Dogs fundraising group is a great way to spend some of your free time and give back.

• Inspire people to support Guide Dogs and make a difference to someone with sight loss.
• Have fun finding new events and places to volunteer at.
• You’ll meet lots of special dogs – from young puppies in training to incredible guide dogs in partnership.
• You’ll empower others to get involved with Guide Dogs.
• You’ll learn new skills and we’ll provide all the training you need for your role.
• You can take on as much or as little as you want, and you can fit the role around your other commitments.

Who you are:

We appreciate our volunteers’ passion and energy, but we also value your unique skills, perspectives and personalities.

• Inspire others: Do you have lots of ideas that could motivate others? We need more inspirational volunteer leaders and fundraisers who can bring their energy and unique perspective to our local fundraising groups.

• Bring your skills: Could you help organise a calendar of events, take care of ordering merchandise, or count the funds raised by your local team? We need more volunteer treasurers, secretaries, and merchandise coordinators to support our fundraising groups.

• Help take Guide Dogs into your community: Are you well connected or do you love going to new places and meeting new people? We need more volunteer fundraisers to help at our events and spread the word about our work.

Training and pre-agreed expenses available.

Visit our webiste to see what roles are available where you live. 

Are you passionate about making a real impact through sport and mental health? VSS (Virtual Soccer Schools) is looking for a proactive and driven Volunteer Fundraising Lead to help shape and deliver our fundraising strategy.

This is a fantastic opportunity to play a key role in an organisation that empowers the next generation through innovative programs combining football and mental health support. As our Fundraising Lead, you’ll help secure the resources we need to grow—whether through commercial sponsorship, or corporate, trust, and foundation income.

We’re looking for someone who is:

• Experienced or enthusiastic about fundraising and relationship-building

• Passionate about community development and youth empowerment

• Strategic, self-motivated, and great at seeing opportunities for impact

Time Commitment:

Part-time, volunteer basis—approx. one day per week, with flexibility around your schedule.

Join us in using football as a force for good. Apply now and help drive meaningful change.

We're STAMMA. We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference. Where no-one judges us on our stammer or the way we choose to deal with it. 

STAMMA’s Employment and Training Services work with individuals and organisations on issues related to stammering and work. We’ve worked with a range of organisations including Money Wellness, Experian, New Day, Hertfordshire County Council, the Business Disability Forum, Network Rail and the CWU. For a flavour of our work and its impact, see this blog piece about our collaboration with Money Wellness.

As part of this work, we create video resources and workshops, tailored to different organisations. In our workshops, we see how powerful videos are in helping those who don’t stammer understand stammering. Those workshop attendees go out and create change. We want to use more and more videos as a way of getting out there, making a difference and creating a world that makes space for stammering!  We also created a raft of new video-based training modules for our Helpline & Webchat team, which have made a huge difference to the level of support we’re able to provide to new volunteers joining the helpline.

We’re now looking for a short-term volunteer who can help us edit and caption new modules for our volunteer training programmes.

About the role

We are looking for a volunteer to join us on a short-term basis, ideally 3 hours per week from September to October 2025. The times you choose to volunteer are up to you.

Working within our Employment and Training Services, we’re hoping you’ll feel comfortable to:

•  Use video editing software such as Premier Pro, Canva or similar
• You will edit pre-recorded videos to remove unwanted sections, add in opening and closing slides, reduce background noise and caption them.

Whilst you’re working in this volunteer role, STAMMA will fund a subscription to the necessary video editing software, such as Premier Pro if you need it.

You’ll have regular contact with the Employment and Training Services teams with detailed instructions on what edits need doing. You'll also have weekly catch-up with Kirsten (STAMMA’s Services Director).

Who are we looking for?

You’re likely to enjoy this video editing volunteer role if you:

• have  some previous experience with simple video editing functions
• are able to understand written and spoken English
• have a computer which is sufficiently high spec to run video editing software such as Premier Pro
• are passionate about making the world a better place for people who stammer

As a volunteer you can, of course, step back from the role at any time. However, both you and the service are likely to get most out of the opportunity if you’re able to volunteer with us for the full length of the project, which we expect will take about two months.  If you’d like to stay on after this time frame, we’d be delighted to have you! By gradually learning and developing your confidence in the role, you can have the biggest impact.

What can you gain from this opportunity?

This is a wonderful opportunity to join a small and friendly team! We'll make sure you're supported in every step of your journey, and you'll get to meet some inspiring people. You'll build experiences for your CV, and gain insight into the inner workings of a chairty. Most importantly, you will make a real difference in the lives of people who stammer.

How to apply

To apply, please fill in our volunteer form that is linked to this opportunity. 

We are dedicated to making sure our roles are accessible and open to all. If you have any questions, please don't hesitate to reach out to us,

If you have space in your home and heart, for a guide dog mum who will be bringing the next generation of guide dogs in the world, then this could be the role for you! A role where you can care and nurture for a guide dog mum and plenty of little puppies when they arrive. 

What you’ll be doing: 

• Providing a loving home for a guide dog mum who will be at least 12 months old, for around six years whilst they are in the breeding programme (with the option to re-home after this, once the guide dog mum retires at around 7 years-old.) 
• Giving a guide dog mum the care and support that our canine companions need, like feeding and grooming.
• Creating a safe environment for the guide dog mum when they are giving birth within your home and helping with the birth of future guide dogs, which usually happens once a year. (You don’t need any previous experience of breeding or having dogs – we have expert staff who will help you!) 
• Providing care and support for the newborn puppies for at least 6 weeks while they are still in the nest, including socialising them to the new sounds and first-time experiences in your home.

Can I care for a guide dog mum? 

If you want to care for a guide dog mum, here's what we ideally look for:

• A loving home with a secure garden.
• Access to a car, to support with any appointments needed for the guide dog mum.
• Live within an hour’s drive of the National Centre in Leamington Spa.

Guide dog mums can happily live with other dogs or children, however we wouldn’t place them with a male dog that has not been neutered. To determine whether you are suitable, we will conduct a home visit as part of the application process. 

What you’ll get:

• The opportunity to have a lovable canine companion!
• The satisfaction of knowing you’re supporting people with sight loss to live actively, independently, and well.
• The rewarding experience of bringing the next generation of guide dogs in the world and caring for their mum.
• Our volunteers have access to our bespoke training techniques to implement with their guide dog mum a great bonus for any dog owners! 
• The opportunity to be part of the Guide Dogs community, meeting like-minded people in your area.
• A dedicated volunteer manager and fellow peers who will help support you throughout your role.

Training and support

Our volunteers also receive lots of support from their volunteer managers to help them implement the training modules, as well as managing the birth of new-born puppies. If you have questions about the training requirements, we can answer these at your interview along with any other support or accessibility needs you may have.

Volunteering for Guide Dogs should never leave you out of pocket. We’ll make sure we pay any pre-agreed expenses related to the litter or your volunteering with us, including veterinary costs, food costs or any specialist breeding equipment.  All you may need to buy is a bed and grooming equipment.

Minimum age of volunteer: 18.

About Long Covid Support

Long Covid Support is a UK-based charity providing peer support, information, and advocacy for people living with Long Covid. We also campaign for better recognition, research, and care.

What will you be doing (role overview)?:

We’re looking for an experienced Volunteer Website Manager to maintain and develop our online presence. You’ll ensure our website is accurate, accessible, user-friendly, and aligned with our brand. The role involves regular updates to content, troubleshooting basic technical issues, and working with the team to improve user experience.

What are we looking for (about you)?

• Experience: Minimum 3–5 years’ professional experience managing websites, ideally with WordPress or a similar CMS.
• Knowledge: Strong understanding of accessibility best practices and SEO principles.
• Technical Skills: Experience with basic image editing and formatting for web.
• Personal Qualities: Ability to work independently, prioritise tasks, and meet deadlines.
• Approach: Comfortable managing updates and improvements with minimal supervision.
• Application requirement: Please include links to 2–3 websites you have managed or worked on, along with a brief description of your role in each.

What difference will you make:

• The opportunity to take ownership of the digital front door for a national health charity.
• Experience delivering high-quality online content that directly benefits our community.
• Flexible, remote volunteering alongside a collaborative and supportive team.

Key Responsibilities:

• Update and maintain website content, structure, and functionality.
• Upload new resources, blog posts, and campaign materials.
• Optimise pages for accessibility, SEO, and usability.
• Troubleshoot basic technical issues, liaising with developers when needed.
• Implement design and content improvements in collaboration with the team.

Equal ops statement:

We are committed to fostering an inclusive and diverse environment where everyone is treated with dignity and respect. We provide equal opportunities for all, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We actively encourage applications from all individuals of all backgrounds, particularly those with lived experience of Long Covid.

Have people ever said you're a great listener, or that your calm presence is comforting?

Marie Curie is looking for kind-hearted, everyday people to join our Companion Team as a befriender volunteer within their own local communities across Bournemouth, offering support to those living with a terminal diagnosis.

Make a meaningful difference and visit someone regularly in their home, have a chat, be a friendly face and offer support simply by being there.

What you’ll be doing

• Offer conversation and listen
• Help someone express what truly matters to them
• Pass along helpful information
• Offer kindness and reassurance to family members or carers before and after bereavement

Why you’d be a wonderful fit:

• Patient and a thoughtful listener
• Kind and courteous towards others
• Calm and grounded during sensitive moments
• Happy to give 3 hours a week to make a difference
• Confident using email and completing brief visit notes

What you can expect:

• Encouragement and support every step of the way
• Genuine appreciation for your time
• Travel and expenses reimbursed monthly
• Access to exclusive discounts on retail, travel, entertainment, and more
• Peer Support sessions

Apply now or capture more information by clicking on the blue "Redirect to recruiter" button

Ref: 6233

Events Volunteer

We’re the MS Society – a community of people living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Our volunteers are a key part of achieving our goals and their support is vital. Join us. 

About this opportunity
We are looking to recruit a Regional Development Event Volunteer for the London area. As an Event Volunteer, you will be participating in events and promoting them locally. 
We need you to get involved and help make positive changes to the lives of people affected by MS.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones.

About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally.
You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. 
You’ll be friendly and welcoming and able to work as part of a team, with flexibility to travel across London.

Apply 
- Read through the role description and project brief carefully
- Apply by clicking the ‘Apply’ link provided.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

We're STAMMA. We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference. Where no-one judges us on our stammer or the way we choose to deal with it. 

We will stand up for and empower those who stammer and challenge discrimination wherever we find it. We will provide support and information and fight for speech and language therapy services for those who want it. No matter how you talk, we're here for you. Join us and help the public understand that stammering is not a sign of being shy, drunk, dishonest, nervous or weak. It's simply how some of us talk.

We provide a free national helpline, email and webchat service, online resources and information, support for local groups and professional networks, for families with children who stammer, and an Advocacy Service for those who have been discriminated against because of their stammer.

STAMMA’s Helpline Services include our phoneline, webchat and email support services and are a hugely important part of STAMMA’s work. This is frontline stuff, responding to people reaching out for information and support. It’s a great opportunity to spend time chatting with people who stammer, as well as their parents, grandparents, teachers and employers, taking the time to make space to listen and to value what they have to say. Where appropriate we then signpost people to useful information, support and services.

We use a virtual call centre which means you can take calls and webchats from home, using a desktop or laptop computer.

Our helpline is manned by our amazing volunteers from 10am - 2pm (our morning shift), and from 4pm - 8pm (our evening shift), Monday to Thursday. We are looking for dedicated volunteers who can commit to one of the following shifts on a weekly basis:

Monday: morning or evening

Tuesday: morning or evening

Wednesday: morning

Thursday: morning

We think that you (and our callers!) will get the most out of this opportunity if you're able to volunteer with us for at least 12 months or more. By gradually learning and developing your confidence in the role, you can have the biggest impact. 

About the role

Working within our Helpline Services, we’re hoping you’ll feel comfortable to:

• Take helpline calls (listening and speaking on the phone)
• Respond to webchats (reading on-screen messages and typing responses)
• Sending occasional emails

If you wish to, you can also be linked to an area of project work. That way, if the helpline services are quiet during your shift, you can get involved in other areas of STAMMA’s work. Project work is likely to involve reading and reviewing documents and resources, contributing to discussions and campaign ideas, and helping develop new resources.

We provide structured, online training that you can complete at your own pace, but is likely to take about 8-10 hours in total to complete. Following the training, you’ll have practice helpline calls and webchats. If you feel ready after that, you’ll start working in the helpline services. Ongoing support includes:

• Monthly helpline services meetings where you can meet other helpline volunteers. These monthly meetings include a short training session and discussion where we share and learn from our experiences of different calls and webchats.
• We have a WhatsApp group where you can keep in touch with other volunteers.
• Volunteer supervisors are available for one-to-one support and discussions.
• Access the training modules as many times as you want.

Who are we looking for?

You’re likely to enjoy volunteering in the Helpline Services if you:

• have a genuine curiosity about people and their experiences
• are able to understand written and spoken English
• are comfortable enough to speak on the telephone
• are comfortable with basic email functions
• have good administration skills
• enjoy listening and talking to people

It’s not essential to stammer yourself if you’re interested in working in our helpline, but it can be an advantage if you do, or if you are the parent of a child who stammers. Many of our callers find it really helpful to know that they’re speaking to someone who really ‘gets it’ and who has that personal insight into some of the issues and questions they have.

This is a volunteer role is remote, so you will need access to:

• a quiet place where you can work in privacy and not be overheard during calls
• a mobile phone or landline
• a computer or laptop

What can you gain from this opportunity?

This is a wonderful opportunity to join a small and friendly team! We'll make sure you're supported in every step of your journey, and you'll get to meet some inspiring people. You'll gain skills that you'll be able to use in all areas of your life and build experiences for your CV. Most importantly, you will make a real difference in the lives of people who stammer.

How to apply

To apply, please fill in our volunteer form that is linked to this opportunity. 

We are dedicated to making sure our roles are accessible and open to all. If you have any questions, please don't hesitate to reach out to us,