Volunteers volunteer roles in liverpool city centre, merseyside
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
From elderly moggies to energic kittens, every day across the UK cats and kittens are in need of a temporary place to stay, and lots of love and TLC! We need more fosterers like you to provide a safe, temporary haven for cats and kittens and provide them with everything they need before they get their chance to land on their four paws and make a house a home.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Ensure you have all you need in place to foster the cat(s) in your care, for example equipment and food
- Cover all your foster cats’ expenses and agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
- You MUST live in the Grantown-on-Spey/Strathspey area of Scotland
- A stable, safe and compassionate environment in your home or in a purpose-built pen in your garden provided by us
- Enrich the cats’ experience in care including play, exercise and appropriate handling/interaction
- A willingness to complete some training in order to provide high standards of cat welfare
- Introduce cats to prospective adopters so they can find their forever home
- You can find out more about being a Fosterer on our website
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
International Aid for the Protection & Welfare of Animals (IAPWA) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.
IAPWA are currently seeking an Event Co-ordinator to join their UK team to support their ‘Dip for Dogs’ fundraising initiative.
From identifying locations to host a charity ice bath event, to recruiting and supporting volunteers to assist on the day, you will be part of a charity who are passionate about making a difference to the lives of animals in need.
IAPWA (International Aid for the Protection & Welfare of Animals) is a UK registered charity dedicated to creating a better future for animals in need

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Share Our Story
Become SUNSHINE's our Communications & Social Media Lead!
This isn't just a volunteer role; it's an invitation to ignite a movement.
SUNSHINE is a brand new, 100% volunteer-run charity, born from a fervent belief that no one should face loneliness alone. We are on the cusp of bringing immense joy, genuine connection, and vital community spirit to countless lives. But to truly shine, we need YOU.
We're looking for a visionary storyteller to join our passionate team – one of the very architects of SUNSHINE's voice and public presence. As our Communications & Social Media Lead, you won't just post; you'll build, shape, and drive the cohesive visual and written narrative of a charity set to transform lives.
This is a challenging, yet incredibly rewarding opportunity to leverage your expertise at a pivotal moment. Imagine the profound satisfaction of knowing your creativity directly establishes our brand, amplifies our message, and brings our warmth to screens and communities, creating a lasting impact on wellbeing.
We urgently need a Communications & Social Media Lead with exceptional creative and strategic skills and a burning desire to make a difference.
Your crucial role will be to:
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Amplify our voice across all digital platforms, ensuring our message of joy and connection reaches far and wide.
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Create a coherent branding style for all our materials – from vibrant social media posts and compelling posters to heartwarming booklets and engaging motion graphics.
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Drive online engagement, building a thriving virtual community that supports our mission.
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Tell our powerful stories of impact and transformation, inspiring others to join our cause, volunteer, or attend our events.
Why step up now? Because this is your chance to be part of something truly special from its very inception. Your digital leadership will directly enable SUNSHINE to get formally set up, registered, and launch the vital programmes that will change lives by fostering connection and combating isolation.
Are you ready to build a brighter future, one compelling post and powerful story at a time? Are you passionate, dedicated, and committed to taking on this powerful challenge with flexible hours?
Your legacy of impactful communication and community outreach awaits.
SUNSHINE is London based dedicated to bringing people together, fostering connections, enhancing wellbeing and transforming lives.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About QuilomboUK
QuilomboUK is a pioneering organisation committed to advancing diversity, equity, inclusion (D&I), and social justice. Through our People First philosophy, we foster workplaces where every voice is heard and valued. Join our remote team to amplify our mission through strategic, inclusive communication that drives engagement, equity, and belonging.
Role Overview
As the Specialist: Talent Communications, you will shape QuilomboUK’s narrative by designing and delivering impactful internal communications and HR marketing strategies. You’ll craft compelling messaging for talent initiatives (e.g., D&I, wellbeing, performance) and lead the creation of employee newsletters, alumni engagement, and employer branding campaigns. This role is ideal for a creative storyteller passionate about using communication as a tool for social justice and organisational change.
Key Responsibilities:
Internal Communication Strategy
- Develop and execute a comprehensive internal communication strategy that aligns with HR and business objectives, ensuring clarity, consistency, and cultural relevance.
- Partner with HR, leadership, and cross-functional teams to communicate talent priorities (e.g., DE&I goals, wellbeing programs, performance frameworks).
- Use data-driven insights to refine communication channels for maximum engagement in a remote environment.
Content Creation & Distribution
- Design and distribute monthly newsletters for professionals and alumni ambassadors, highlighting key updates, success stories, and social justice initiatives.
- Create visually engaging content (e.g., infographics, videos, podcasts) to promote talent programs, ensuring accessibility for diverse audiences.
- Maintain an editorial calendar to prioritise timely, mission-aligned messaging.
Talent Initiative Messaging
- Craft clear, inclusive messaging for HR campaigns (e.g., anti-racism training, mental health resources, recognition programs) to drive awareness and participation.
- Embed social justice principles into all communications, ensuring language reflects QuilomboUK’s values and amplifies marginalised voices.
- Develop toolkits for managers to cascade key messages effectively across teams.
HR Marketing & Employer Branding
- Collaborate with the Talent Acquisition team to design an HR marketing strategy that enhances QuilomboUK’s employer brand and attracts diverse talent.
- Produce content for careers pages, social media, and recruitment campaigns that highlight our culture, D&I commitments, and employee stories.
- Analyse retention and engagement metrics to refine messaging that supports talent retention.
D&I Integration
- Ensure all communications reflect QuilomboUK’s DE&I goals, using inclusive language and imagery.
- Partner with ERGs (Employee Resource Groups) to co-create content celebrating diverse identities and perspectives.
- Lead initiatives to educate employees on equity topics through targeted campaigns (e.g., cultural awareness months, disability inclusion).
Qualifications
- Experience: 3+ years in internal communications, HR marketing, or content creation, preferably in DE&I-focused or mission-driven organisations.
- Skills:
- Exceptional copywriting and storytelling abilities for diverse formats (newsletters, scripts, social media).
- Proficiency in design tools (e.g., Canva, Adobe Creative Suite) and communication platforms (e.g., Google Chat).
- Strong stakeholder management skills, with the ability to influence leaders and collaborate across teams.
- Knowledge:
- Understanding of DE&I communication best practices and trauma-informed messaging.
- Familiarity with employer branding strategies and talent lifecycle touchpoints.
- Alignment: Passionate about QuilomboUK’s mission and the role of communication in driving equity.
Personal Attributes
- A creative visionary who balances innovation with cultural sensitivity.
- Empathetic listener who translates complex ideas into relatable, actionable content.
- Detail-oriented organiser who thrives in a fast-paced, remote environment.
- Advocate for inclusive language and accessible communication design.
Why Join QuilomboUK?
- Impact: Shape narratives that advance social justice and employee belonging.
- Creativity: Experiment with multimedia storytelling in a values-driven environment.
- Culture: Join a collaborative team where authenticity and courage are celebrated.
- Flexibility: Remote work with autonomy and opportunities for growth.
The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
Amplify voices. Ignite change. #CommunicateForJustice #PeopleFirst #InclusiveStorytelling
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for trained or experienced Mckenzie friends to offer some scottish family law legal advice on our groups. We have a few volunteers already but they dont know scottish law.
We are looking for someone training / trained / or have experience in family courts for Scotland
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Expedition medical teams are devised for each of our expeditions on a thorough assessment of medical requirements, considering a range of factors including but not limited to the environment, client group and access to local facilities/services. Our medical teams consist of fully qualified medical professionals and may include doctors and other healthcare professionals, such as nurses or paramedic, with appropriate specialist experience. Our expeditions include both Senior and standard medics.
We want equal access to challenging learning and adventure in the wilderness as an unbeatable preparation for adult life.





The client requests no contact from agencies or media sales.
At Equality Starts at Home (ESAH) we’re looking for someone who is passionate about equality, diversity, and inclusion to be our CEO to make equality at home a reality for all. This role will be supported by and be able to draw on the extensive and diverse experience of our Trustees and Strategic Advisors who have a depth of experience across a diversity of disciplines and industries.
We are looking for a self-driven, dynamic, and hands-on individual who is looking to gain invaluable experience supporting ESAH scale and grow as a charity.
You’ll be joining a dedicated team or Trustees and Strategic Advisors who love what they do and are driven to make a difference. If you share our values and feel that you can make a positive impact, we’d love to hear from you!
Please send a copy of your CV and a short support statement (~100 – 200 words) by Friday July 18. Applications will be reviewed on a rolling basis. We encourage applications from anyone who shares our values and beliefs to apply!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
In partnership with a second, and possibly third Leader, you will lead a Fire (Group) of 8-12 Young
Explorers. As the Adventure Leader you will be responsible for the adventurous activities of the
Fire during the expedition programme, within the parameters set by the Chief Leader, and where applicable the Senior Adventure Leader.
We are looking for applicants who are:
- Able and passionate about leading, inspiring, and facilitating sessions with young people.
- Comfortable spending extended periods in remote and sometimes harsh environments.
- Able to commit to all pre-expedition training events.
As a charity, all Leader positions are undertaken on a voluntary basis and Leaders join for the intrinsic value of adventure, education, and personal development of young people.
We want equal access to challenging learning and adventure in the wilderness as an unbeatable preparation for adult life.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.
We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons.
Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.
We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace.
Join us in leading positive change!
Quilombo UK is looking for an experienced Research Assistant, who would love to join a growing organisation.
The Research Assistant role offers a great opportunity for the right person who is looking to:
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Gain experience in the Third Sector.
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Develop their skills and management experience; or just simply 'give something back to their community'.
The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.
Main Responsibilities
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Since its creation, Quilombo UK has collected a great amount of information, evidence and items through projects, fundraisers, events etc.
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We are looking for a team member to find published materials related to Quilombo UK key objectives and interests, especially cultural and racial diversity, and stereotypes in UK communities. The materials include all types of evidence, articles, journals, newspaper columns, local and global news stories.
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The researcher will help to collect information that can be used as an evidence base to help inform future activities, and also in exhibitions, workshops, and community events.
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We are looking for a self-starter who can source, collect, and share relevant materials independently. You will also be working closely with our Professional Development Programme participants in relevant areas such as Marketing and PR.
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Provide written reports as and when required. To undertake additional duties as required for the role.
General tasks
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Contribute to staff meetings and other internal meetings with views and suggestions etc.
Essential:
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You will need to have good written skills and be able to explain concepts and projects concisely and accurately.
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You will be self-starting and willing to research the various projects that we have carried out and catalogue all the evidence collected.
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You will need to have good communication and team-working skills as you will be working closely with Marketing & PR and other members.
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Committed to working with the community with a passion for helping others less fortunate.
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Be computer literate - a good understanding of Microsoft Word is essential and Excel skills are beneficial although support from other members will be provided if necessary.
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To show professionalism at all levels and in all environments
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Be a strong team player.
Desirable
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Committed to working with the community with a passion for helping others less fortunate.
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Proficiency in Microsoft and Excel
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Can work without much supervision.
The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.
Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Specialist: Talent Enablement
Location: Remote (UK-based)
Department: People & Culture
Reports To: Manager: Talent Enablement
About QuilomboUK
QuilomboUK is a trailblazing organisation dedicated to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we empower individuals and teams to drive systemic change through equitable learning and growth opportunities.
Role Overview
As the Specialist: Talent Enablement, you will lead the design and delivery of impactful learning programs that align with QuilomboUK’s mission and strategic goals. You’ll develop leadership curricula, create engaging instructional materials, oversee induction training, and continuously refine L&D initiatives based on feedback and data. This role is ideal for a creative, data-driven professional passionate about fostering inclusive leadership and equipping teams with the skills to advance social justice.
Key Responsibilities
Leadership Development & Training
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Design and implement leadership training curricula, workshops, and coaching programs that cultivate inclusive, equitable, and socially conscious leaders.
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Partner with senior leaders to identify skill gaps and align learning and development (L&D) strategies with organisational objectives.
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Facilitate dynamic workshops on topics like anti-bias leadership, conflict resolution, and change management.
Instructional Design & Content Development
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Create engaging, accessible learning materials, including e-learning modules, facilitator guides, videos, and assessments, using tools like Articulate 360 or Adobe Captivate.
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Embed D&I principles and social justice themes into all content, ensuring cultural relevance and representation.
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Develop microlearning resources and toolkits to support continuous, self-directed learning in a remote environment.
AI-Enhanced Instructional Design
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Using various platforms, create dynamic, AI-generated content (e.g., simulations, scenario-based learning), and adaptive e-learning modules.
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Build AI-driven assessments and feedback loops to measure knowledge retention and behavioural change.
Onboarding & Integration
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Lead the design and delivery of induction programs that immerse new hires in QuilomboUK’s mission, values, and D&I commitments.
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Collaborate with cross-functional teams to ensure onboarding content reflects role-specific and cultural integration needs.
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Monitor new hire feedback to refine onboarding experiences and reduce time-to-productivity.
Training Evaluation & Continuous Improvement
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Measure training effectiveness using key performance indicators (KPIs) such as engagement rates, knowledge retention, and behavioural change.
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Analyse feedback surveys, LMS data, and performance metrics to identify gaps and iterate on content.
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Stay ahead of L&D trends (e.g., gamification, AI-driven learning) to innovate QuilomboUK’s programs.
D&I Integration
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Ensure all learning initiatives prioritise equity, cultural competence, and trauma-informed approaches.
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Partner with ERG (Employee Resource Group) leaders to co-create programs that address systemic inequities.
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Advocate for accessible learning design, including accommodations for neurodiverse individuals and those with disabilities.
Qualifications
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Experience: 3+ years in L&D, instructional design, or leadership development, ideally within mission-driven or D&I-focused organisations, with hands-on experience using AI tools.
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Skills:
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Expertise in e-learning authoring tools (e.g., Articulate, Canva) and LMS platforms.
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Strong facilitation and storytelling skills for remote and hybrid audiences.
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Proficiency in data analysis tools (e.g., Excel, Power BI) to measure program impact.
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Proficiency in prompt engineering for generative AI tools (e.g., ChatGPT, Claude) to create scalable content.
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Knowledge:
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Deep understanding of adult learning theories, inclusive pedagogy, and social justice frameworks.
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Familiarity with UK compliance standards related to workplace training.
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Understanding of ethical AI frameworks, algorithmic bias mitigation, and GDPR-compliant AI use in HR.
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Familiarity with AI and how it can amplify (or hinder) equitable learning outcomes.
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Alignment: Passionate about QuilomboUK’s mission and the role of L&D in driving equitable change.
Personal Attributes
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A visionary thinker who balances creativity with analytical rigour.
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Collaborative bridge-builder who engages stakeholders at all levels.
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Adaptive and empathetic, with a knack for simplifying complex concepts.
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Committed to lifelong learning and amplifying underrepresented voices.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role overview
We are looking for a self-motivated individual who can work efficiently and independently to help us create an exciting and dynamic marketing strategy to improve and increase our social media channels to reach our stakeholders and relevant communities.
Main duties of the role
- Update social media, manage channels and grow YSS’s social media presence.
- Standardise branded materials for reports, presentations, bid submissions and other external communications.
- Assist in the development of the YSS website, ensuring it is up to date, dynamic, user friendly and factually correct.
- Adhere to company policies, particularly our Equity, Diversity and Inclusion policy, GDPR policy and Safeguarding policy.
What we're looking for:
- Knowledge of marketing and social media channels
- Experience of using relevant design software
- Disciplined in home working
- Ideas and up to date thinking to reach target audience
- Able to travel to the office when needed (e.g., occasional meetings in Worcester)
What we can offer:
- Autonomous working within a small friendly team. Flexible working arrangements
- Basic training in relevant social media platforms and management tools (if required)
- Access to specialist advice from our business partners and analysts to further your knowledge and experience.
- Experience of networking across multiple organisations both in the public and private sector
- References for your C.V /job applications
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.
Key Responsibilities:
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Participant Engagement & Support:
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Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.
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Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.
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Administrative Coordination:
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Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.
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Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.
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Documentation & Reporting:
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Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.
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Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.
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Logistics & Communication:
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Manage programme logistics, including training materials, technology setups, and participant resources.
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Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.
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Compliance & Record-Keeping:
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Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.
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Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.
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Required Qualifications:
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Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.
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Experience:
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1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.
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Experience managing high-volume inquiries and maintaining detailed records.
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Skills:
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Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.
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Strong verbal and written communication skills, with a customer-service-oriented approach.
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Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.
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Attention to detail and commitment to accuracy in data entry and reporting.
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The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Programme Specialist is critical in supporting the delivery of a high-impact employability and skills development programme. Working under the guidance of the Programme Lead, this position focuses on coordinating projects, managing participant engagement, and ensuring the smooth execution of training initiatives, mentorship activities, and job placement efforts. The Programme Specialist directly empowers individuals to achieve workforce readiness and sustainable employment.
Key Responsibilities:
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Project Coordination:
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Assist in managing day-to-day activities of the programme, including onboarding, skills assessments, and skills development of participants.
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Track progress against programme milestones (e.g., participant enrollment and completion rates) and flag delays to the Programme Lead.
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Participant Support:
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Serve as a primary point of contact for participants, addressing inquiries and providing guidance on programme resources, training modules, and job search tools.
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Maintain accurate participant records, including attendance, skill assessments, and post-program outcomes.
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Stakeholder Engagement:
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Support the Programme Lead in building relationships with internal stakeholders.
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Data Management & Reporting:
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Collect and analyse data on participant progress, employment outcomes, and programme effectiveness using CRM systems or databases.
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Prepare regular reports for the Programme Lead to inform decision-making and demonstrate impact to funders/stakeholders.
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Logistics & Compliance:
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Manage programme materials, including training resources, digital platforms, and participant handbooks.
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Ensure compliance with programme guidelines, confidentiality policies, and grant reporting requirements.
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Continuous Improvement:
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Gather feedback from participants and partners to identify opportunities to enhance programme delivery.
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Support the implementation of new tools or processes to improve efficiency and participant satisfaction.
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Required Qualifications:
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Education: Bachelor’s degree in Social Sciences, Education, Human Resources, or a related field.
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Experience:
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1–3 years in programme coordination, workforce development, adult education, or a similar role.
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Experience working with diverse populations, including youth, underserved communities, or career changers.
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Skills:
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Strong organisational and multitasking abilities, with attention to detail.
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Proficiency in Google products (Forms, Sheets, Docs, Slides) and familiarity with CRM tools.
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Excellent interpersonal and communication skills for engaging participants and stakeholders.
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Basic data analysis and reporting capabilities.
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The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.
Key Responsibilities:
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Sales & Lead Generation:
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Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.
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Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.
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Participant Onboarding:
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Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.
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Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.
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Customer Relationship Management (CRM):
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Maintain accurate records of leads, interactions, and conversions in the CRM system.
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Follow up with prospects to address concerns, nurture interest, and close enrollments.
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Reporting & Feedback:
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Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.
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Share participant feedback to improve programme positioning and outreach strategies.
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Compliance & Ethics:
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Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.
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Required Qualifications:
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Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.
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Experience:
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2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.
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Experience conducting cold calls, managing leads, and closing conversions.
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Skills:
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Strong persuasive communication and active listening skills.
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Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).
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Ability to articulate complex programme details in a clear, motivating manner.
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Resilience in handling objections and rejection.
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The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Programme Lead oversees the strategic delivery of a multi-project programme focused on enhancing employability and skills development for target populations. This role ensures alignment with organisational and community goals, driving initiatives that reduce skills gaps, improve workforce readiness, and foster partnerships with employers and training providers. Reporting to the Programme Manager, the Programme Lead manages a team of project specialists and coordinators, ensuring seamless execution of programme activities and measurable impact.
Key Responsibilities:
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Programme Leadership:
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Lead the end-to-end employability and skills development programme delivery, ensuring alignment with strategic objectives.
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Mentor and manage project specialists and coordinators, assigning tasks tied to programme milestones such as training workshops, employer partnerships, and participant assessments.
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Stakeholder Collaboration:
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Build and maintain relationships with employers, educational institutions, government agencies, and community organisations to align programme outcomes with labour market needs.
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Act as the primary point of contact for external partners, ensuring their requirements (e.g., hiring criteria, certification standards) are integrated into programme design.
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Programme Design & Delivery:
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Oversee the development of training curricula, mentorship initiatives, and job placement strategies tailored to diverse participant groups (e.g., youth, career changers).
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Monitor participant progress and employment outcomes, using data to refine programme effectiveness.
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Risk & Compliance Management:
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Identify barriers to participant success (e.g., accessibility, resource gaps) and escalate systemic challenges to the Programme Manager with actionable solutions.
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Reporting & Communication:
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Track and report on key metrics such as participant engagement, skill acquisition rates, and post-programme employment status.
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Prepare updates for senior leadership and stakeholders to demonstrate programme impact.
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Process Improvement:
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Implement feedback loops with participants and partners to continuously enhance programme quality.
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Promote best practices in adult education, vocational training, and equity-focused initiatives.
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Required Qualifications:
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Education: Bachelor’s degree in Education, Social Work, Human Resources, or a related field.
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Experience:
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3–5 years managing employability, workforce development, or adult education programmes.
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Proven experience leading teams and collaborating with cross-sector stakeholders.
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Skills:
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Strong understanding of labour market trends and barriers to employment.
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Ability to design inclusive, participant-centric programmes.
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Proficiency in data analysis tools (e.g., Excel, CRM systems) and project management software.
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Exceptional communication skills for engaging diverse audiences.
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Certifications: Certifications in programme management (e.g., PgMP), career coaching, or adult education are advantageous.
The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.