AAFDA (Advocacy After Fatal Domestic Abuse) currently has an exciting opportunity for an exceptional candidate to join our growing team of specialist and expert advocates.

This role will be based at home but with extensive travel once permitted.  

The successful applicant should have relevant expertise/experience in the fields of domestic abuse and advocacy.

We welcome applications from peers by experience and survivors of domestic abuse.

AAFDA was founded by Frank Mullane MBE in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003. We are a centre of excellence for reviews after fatal domestic abuse.  We offer specialist and expert advocacy and peer support to families bereaved by domestic homicide, domestic abuse related suicides and unexplained deaths.

Each year, around 150 families lose a loved one to domestic homicide alone. Most of these families suffer significant challenges including relationship breakdown, job difficulties/loss and mental and physical health issues. We help these families in many ways, our prime function being to provide specialist and expert advocacy for the range of statutory reviews that follow fatal domestic abuse. AAFDA also offer a range of peer support and actively campaign to enhance policy and to transform responses to domestic abuse.

Women and Girls Network (WGN) is looking for a highly motivated and experienced Independent Sexual Violence Advocate (ISVA) to join our West London Rape Crisis Service’s team of ISVAs. The ISVA will provide high quality specialist support to women who have experienced recent or non-recent sexual violence and are, or may, engage with the Criminal Justice System.

The ISVA service aims to provide trauma-informed, intersectional, woman-centred, rights and strengths based advocacy, that supports women on their unique recovery journey. The service is also passionate about campaigning and being a part of institutional change and reform of the criminal justice process for survivors of sexual violence in England and Wales.

The ideal post holder will be experienced in working within a multi-agency framework to provide direct and dedicated advocacy support to women. If you have the proven ability of supporting women to access the advocacy, support and services they need, and are passionate about supporting survivors of sexual violence and abuse, then we would like to hear from you. 

We provide clinical supervision, access to an on-going CPD programme and the opportunity to work in a leading multi-cultural feminist organisation. 

WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme. 

Please visit our website to download an application pack and for further information on applying.

Application deadline: 10am on Tuesday 9th February 2021 
Interviews will be held (via Zoom): Thursday 18th February 2021

Please note: Applicants who have not received a response to their application within 2 weeks of the closing date should assume their application has not been successful on this occasion. 

This post is subject to satisfactory references and DBS check.

WGN is an equal opportunities employer.
The above post is exempt under the Equality Act 2010, Schedule 9, Part 1

This is an exciting pilot role established to provide direct and dedicated support to young black women who have experienced or are at risk of sexual violence and abuse. The successful candidate will work with existing structures around the young woman, such as social care, education, youth justice system and the family. They will also provide pro-active, choice-focused advocacy support throughout the criminal justice process where the young woman has or wishes to report to the police. The role will be supported by research and development initiatives that identify and share learning to improve responses to young black women who have experienced sexual violence, abuse and exploitation.  

The ideal candidate will be an experienced and self-motivated individual with an in-depth understanding of the specific needs of young black women, including those who have experienced gender based violence. You will deliver holistic, young women and girls centred, individualised care pathways that are gender informed, trauma focused and aimed at addressing the range of advocacy and support needs that young black women may require, within the context of experiences of intersectional oppression. It is intended that the role will focus on young women in Brent but it may also include working with young women in other boroughs covered by Women and Girls Network’s Young Women’s Services.

You will be well versed in advocating on behalf of young women and girls to multi-agency services to ensure support, protection and choice for the young women and girls you represent thus improving access and response from partner agencies, including criminal justice agencies. 

This post is funded by Mayors Office for Policing and Crime.

We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian, minority and ethnic communities.

WGN’s employee benefits include: 3% pension contribution, enhanced annual leave, access to CPD and accredited training & an Employee Assistance Programme.

Completed applications should be emailed to human resources - Please follow the link to our website for the application.

Closing Date for Applications: 10am on Friday 22nd January 2021

Interviews: Wednesday 3rd February 2021

Please note if you have not received a response to your application within 2 weeks of the closing date you can unfortunately assume your application has not been successful on this occasion.

This post is subject to satisfactory references and DBS check.

WGN is an equal opportunities employer. The above post is exempt under the Equality Act 2010, Schedule 9, Part 1

South Wales Victim Focus is looking for a full-time Victim Focus Manager covering Swansea, Neath and Port Talbot. This is a 12 month fixed term contract to cover maternity, March 2021 to March 2022. South Wales Victim Focus is funded by the Police & Crime Commissioner of South Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role is to lead and manage one of three Victim Focus Teams, ensuring that South Wales Victim Focus realise their aim of helping people cope and recover from the effects of crime.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey.

The nature of service required will vary depending on individual circumstances and will range from short term intervention, to deal with a specific issue, or on-going support addressing a range of needs, potentially including safeguarding and/or supporting individuals through a lengthy criminal justice process.

The post holder will lead, motivate and support a team of staff and volunteers to deliver needs led support to victims of crime, which promotes client choice and control. The Victim Focus Manager will work with external partners, including the police, statutory agencies and other third sector organisations developing strong links in the community, working collaboratively and challenging partner agencies to meet the needs of service users. Reporting directly to the Operations Manager, the post holder will help to shape and develop the service to maximise positive outcomes for those that access the service.

The successful candidate will have experience of managing, valuing, providing support and guidance to a team with a client service focus as well as experience of building and maintaining relationships with external partners and key stakeholders.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is looking for a Victim Care Officer based in Rumney. This is a fixed term position to cover maternity leave from March 2021 to March 2022.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey. The nature of service required will vary depending on individual circumstances and will range from short term intervention to deal with specific issues to more regular on-going interventions addressing a range of needs and/or supporting individuals through a lengthy criminal justice process.

The purpose of this role is to support victims, ensuring that South Wales Victim Focus realise their aim of helping people cope and recover from the effects of crime.

To be successful in the role, you will have experience of delivering a service and working directly with clients or service users in a statutory, voluntary or community work setting, as well as working with vulnerable service users with diverse and challenging needs in different situations and settings. You will be customer focussed and deliver excellence in service delivery, building and maintaining relationships with external partners and key stakeholders. You will be able to work without direct supervision, prioritising work and dealing with competing or conflicting demands/ needs and interests in an organised and methodical manner. You will have knowledge of safeguarding legislation and practice and sound IT expertise.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Victim Support are looking for a Senior Partnerships Manager to oversee the delivery of a new supply chain in Devon & Cornwall. This position is Home based within the Devon and Cornwall area but regular travel around the regions and time in the Bodmin office will be required (Covid-19 permitted) on a regular basis.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The Senior Partnerships Manager role sits within Devon and Cornwall's exciting new structure, which is delivered on behalf of the Police and Crime Commissioner. The service is dedicated to the successful delivery and implantation of victim services across the two regions.

In this senior role, you will be responsible for establishing and developing a commissioning model in order to identify and award suppliers of services to support victims of crime across Devon & Cornwall. This will require the continuous monitoring, auditing and evaluating of service providers, taking responsibility for dealing with any complaints or service delivery issues identified within the commissioned services.

The role will lead in representing Victim Support as a strategic partner to the OPCC as well as at Local Criminal Justice Boards (or equivalent), as well as acting as the single point of contact for Victim Support partnerships.

To excel in this role the successful candidate will have a solid knowledge of awarding contracts, grants and funding and fully understand the legal and ethical requirements supporting this. They will have working experience and in depth knowledge of the Criminal Justice System and the Victims Code, with a proven track record of managing service level agreements and performance management of external suppliers. The ability to build positive working relationships within multi agency frameworks is essential, as is strong communication and organisational skills.

The role will involve regular travel and a full clean driving licence and access to a car will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Organization Overview 

Rights and Security International (RSI), formerly Rights Watch (UK), promotes just and effective security. For over three decades, initially in Northern Ireland and now globally, RSI has successfully advocated for a rights-based approach to national security and held Governments to account for unlawful actions taken in the name of security. Our vision is of a world that recognises that our individual freedoms are essential to our collective security. 

RSI is one of, if not the only, human rights organization that is exclusively working on national security issues. We mobilise our knowledge and expertise, in partnership with civil society globally, to address cutting-edge contemporary issues – including the weaponization of counter terrorism measures to close democratic and civil space, the use of emergency and securitized measures in response to the global health pandemic and other non-terrorism related threats, the impact of national security measures on children and vulnerable adults, including those held in IS-associated detention camps in Northeast Syria, the unlawful use of lethal force in the context of counterterrorism, and the proliferation of non-criminal counter terrorism measures. 

RSI carries out its work through innovative and high-quality research, strategic litigation, collective action with trusted partners, and advocacy at the domestic, regional and international levels. Through its work, RSI has become a critical reference point and central hub of expertise and action on issues of national security and human rights. Our work has brought about important systemic reforms and justice for individuals, and consistently informs the work of the UN, governments and other influential stakeholders. 

We have received wide acclaim for our work including receiving the Parliamentary Assembly of the Council of Europe (PACE) Human Rights Prize for ‘outstanding civil society action in the defence of human rights in Europe’, the Irish World Damien Gaffney Award, and the Beacon Prize for Human Rights and were shortlisted for the Columbia University Global Freedom of Expression Award for Best Legal Services 2018. 

The work of RSI is becoming increasing relevant given the stark rise globally in national security measures that silence dissidents, disproportionately impact and/or target vulnerable and marginalised communities, or otherwise close civic and democratic space. In parallel, the obstacles for victims to access justice have significantly increased as governments hide behind the well-worn cloak of national security and at the same time are systematically dismantling vital legal protections and other safeguards. 

As the Legal and Advocacy Director, you will help lead the organization and make an impact worldwide as we increase our work with international partners and implement our exciting and innovative new strategies.

This position reports to the Executive Director. It may entail personnel management responsibilities.

Person Specification: 

• RSI is looking for a passionate and experienced human rights professional who:
• Has a post-graduate qualification in law, preferably including coursework in several areas of international law.
• Has a minimum of 5-7 years of experience in human rights, preferably including at least some experience with issues of national security.
• Has experience managing individuals or small teams.
• Is highly self-motivated, creative, open-minded, and a strategic thinker.
• Has a proven track record of promoting diversity, equity, and inclusion.
• Has advanced skills in strategic litigation, legislative advocacy, UN advocacy, or grassroots activism, including the development of detailed strategic plans.
• Has experience building coalitions, ideally internationally.
• Has a demonstrable record of completing successful, complex projects in a timely manner.
• Has a strong commitment to working in a collegial and respectful manner with colleagues as well as a broader range of partners and stakeholders.
• Ideally, has expertise in gender rights.
• We are especially – but not exclusively – interested in receiving applications from candidates with expertise in the law or political context of Northern Ireland, and with an ability to conduct research and advocacy related to that context.
• You must speak and write English fluently, and fluency in other languages is a plus.
• You must have a right to work in the United Kingdom.

Responsibilities:

• Work with the Executive Director to create and implement strategic plans for specific projects as well as the organization as a whole.
• Draft and review expert legal materials on matters of international law such as international and regional human rights law, international humanitarian law, and international refugee and asylum law.
• Draft and review expert legal materials on issues of UK law.
• Develop and implement law reform and litigation strategies.
• Create and lead efforts to inform and shape public opinion, such as by drafting opinion pieces and calls to action.
• Build and strengthen an international coalition of civil society organizations and academic experts addressing national security issues from a human rights perspective.
• Build effective and lasting relationships with other key stakeholders.
• Potentially, manage a small team of law and policy specialists.
• Be a strategic leader and thinker in the field of national security and human rights.

Application details:

If you are interested in this position, please send the following material:

• Your CV
• A cover letter which describes how you fulfil the person specification and your experience of the below-mentioned responsibilities – maximum 2 pages 

By submitting your application, you consent to our processing and retention of your personal data to the extent, and for the time period, necessary to consider the application. We will keep your application on file for no more than six months.

New Era (Victim Support) is looking for an Domestic Abuse Practitioner (DAP) to be based in our Stafford office area when office working resumes, primarily covering the Stafford area, although travel across Staffordshire is required for the role.

Victim Support is looking for a full-time Victims' Domestic Abuse Practitioner (DAP) based in Staffordshire

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

New Era is the new holistic Domestic Abuse service operating across Staffordshire and Stoke on Trent, offering free and confidential support for victims, perpetrators and their families affected by domestic abuse.

The main duties of the role is to provide a high-quality, pro-active service to victims of domestic violence and abuse, and deliver a service to those at not deemed to currently be at high-risk, primarily focusing on victim/survivors aged 16+.

To be successful in the role you will have experience of direct service delivery to victims of domestic violence and those effected by domestic violence, and knowledge and understanding of the impact of domestic violence and abuse on victims and their children. You also need to show proven ability of self-managing a demanding caseload and the ability to keep accurate records and statistics.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A and Essential).

In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.

Victim Support is looking for a full time Service Delivery Manager and Caseworker (hybrid role). The successful candidate will be based at Keynsham Police station.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and the respect they deserve.

The main purpose of this job is to oversee the delivery of an excellent service to people affected by crime. This will be done by recruiting, developing and supervising volunteers who will support victims of crime across Avon and Somerset. You will also run a caseload of clients, supporting them to cope with and recover from the impact of crime.

You will also be responsible for accurate recording and reporting on your service, and for developing and maintaining good relationships with partner organisations and stakeholders.

To be successful in this role you will have strong communication and empathy skills and a commitment to making a difference to people affected by crime. You will also be able to manage your own area of work, and prioritise effectively in a busy and fast moving environment.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Victim Support is looking for a Domestic Abuse Triage Worker based in Accrington

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

Victim Support are commissioned to provide Lancashire Victim Services, supporting over 80,000 victims of crime each year in Lancashire. Our specialist domestic violence service supports victims of domestic abuse including those at high risk of harm. We have an opportunity to work as part of our specialist team in Accrington as a Triage Worker. This role is pivotal in ensuring that we offer the right support at the right time for those referred who are at a high risk of harm you will be responsible for completing initial need and risk assessments and offering appropriate safety information, signposting and support.

We are looking for a someone with a proven track record of working with victims of domestic abuse who really understands the needs, issues and barriers to support and has the skills to engage with clients. You will need an excellent telephone manner as well as the ability to work under pressure and to deadlines and timescales. You will need to be able to work efficiently at a fast pace in order to manage your workload and will have excellent IT skills.

You will be based in Accrington but initially due to the current circumstances will be working from home so you will need to have a confidential and appropriate space from which to work.

Closing date is 7th February and interviews will be held via Skype on Friday 12th February 2021 with an anticipated start date of 14th March 2021

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A and Essential). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.

We are seeking a highly skilled and dedicated Independent Sexual Violence Advisor to work collaboratively within an integrated team of counsellors and pathway navigators. The ISVA will provide a trauma informed, service-user led service support to survivors of both recent and non-recent abuse and support clients in coping with and recovering from their experience of abuse/trauma. The post is based in Macclesfield with travel around Cheshire East.

We are seeking a part time Advice Triage Coordinator to help develop our Advice Service to provide initial triage assessments, signposting, and the coordination of an appointment system for vulnerable asylum seekers and refugees.

The post holder will receive telephone and email enquiries and perform initial consultations with asylum seekers and refugees with advice needs. You will be communicating with vulnerable people in a non-judgemental and empathetic manner, identifying the most effective support for callers.

A good understanding of telephone triaging and experience in providing initial advice to vulnerable clients is essential.  Excellent organizational skills and the ability to communicate effectively with people from a diverse range of backgrounds is required.Due to current Government guidance regarding Covid 19, this role may temporarily be home based.  Working hours are negotiable. Please  refer to the application pack attached and note that we will  be reviewing applicants on a rolling basis.

City Hearts was founded in 2005, beginning with a single home to help women with life controlling issues, shortly after we welcomed our first survivor of modern slavery. Since then, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life controlling issues. We are passionate about restoring the lives of those we support, and it would not be possible without our dedicated team of staff and volunteers.

We currently have an exciting opportunity for an Integration Support Programme (ISP) Worker. The ISP is an innovative programme which is designed to fill the gaps around existing Survivor Support, to make sure that no survivor’s needs go unmet. Your role would be to facilitate the smooth running of this service in the form of administration and regular phone calls with ISP clients, in order to build and maintain client rapport with the service, while also capturing their support needs.

• To process new referrals and introduce clients to the Integration Support Programme service.

• To complete fortnightly and monthly client ‘check-in’ calls to build rapport and capture client support needs.

• To make regular referrals to the Victim Care Contract ‘Reach-in’ service.

• To measure client progression by completing Freedom Assessments with them.

• To occasionally signpost clients to appropriate local services.

• To participate in team meetings.

• To attend regular supervision meetings with Line Manager.

• To provide occasional support to other programmes within the same department, including Bright Future, Reach-in and Health and Wellbeing.

• To adhere to all internal procedures regarding City Hearts.

About Migrant Help: 

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. This includes understanding the importance of having a work life balance, offering enhanced family friendly provisions, additional holiday entitlements, Perkbox benefits and a non-contributory pension scheme.

Scope of the Role:

• Work as part of the Asylum Services team providing advice, guidance, assistance to complete support applications and briefings to eligible asylum seekers
• To contribute to the overall success of the organisation in accordance with Migrant Help's aims and objectives, by providing high quality service to clients

Main Duties & Responsibilities:

• Provide advice and support to asylum seekers, within the specification of the Grant Agreement and Contract with the Home Office
• Provide a support service to asylum seekers to complete asylum support application forms (ASF) for support under Section 95 and Section4 of the Immigration and Asylum Act 1999
• Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within required timescales
• Provide outreach for vulnerable clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Operations Manager
• Provide telephone advice as may be required and support the telephone advice line by assisting clients to complete asylum support and Section 4 applications by telephone and by appointment
• Assist clients to notify the authority of prescribed change of circumstances
• Provide guidance on immigration related matters advice within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level
• Provide advice on general matters e.g. sign-posting
• Provide advice on Voluntary Assisted Return
• Liaise and cooperate with relevant statutory and voluntary agencies on behalf of service users as necessary
• Act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs.
• Deliver key touch point briefings to a high standard so that applicants fully understand the information provided. Ensure that information books are given out accordingly.
• Provide information to service users in a timely manner, being aware of other appointments, dispersal date.
• Make contact with dispersal accommodation providers and other relevant agencies, providing letters as appropriate, to ensure vulnerable clients are appropriately supported in their dispersal area.
• Link Asylum Seekers and Failed Asylum Seekers with other relevant organisations
• Keep full accurate and up-to-date case records , complete case follow up within the requisite time scales and undertake any necessary administrative tasks
• Ensure accurate records are kept, especially CRM
• Participate in rota duties on a planned or ad hoc basis as may be required to cover telephone advice line out of hours service
• Respond flexibly to provide cover for all other operational activities.
• Attend and participate in team briefs and meetings
• Keep up to date with legislation and the impact it may have on service users.
• Participate in the Performance and Development Review (PADR) appraisal process
• Participate in all mandatory training and training identified in the PADR process
• Undertake any other duties which may be assigned from time to time and may include cover for other funded projects e.g. Supporting Victims of Human Trafficking and anti-human trafficking operations etc.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. 

Special Requirements:  

- This post is subject to an Enhanced Disclosure and Barring Service (DBS) Check.

- This post is subject to a Counter Terrorism Check (CTC).

- Suitable candidate must be OISC registered or, have the willingless to work towards OISC qualification.

Therefore the applicant must:

- Hold a valid, full current 10 year British passport; full EU passport or have indefinite leave to remain in the UK.

- Provide full UK address history for the last five years.

- Provide full employment historry for previous 3 years and or suitable documenation to cover any gaps