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Victim Support is looking for two Domestic Abuse Programme Team Leaders. These roles are full time and home based with travel around England and Wales.
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
VS is looking to recruit an outstanding team who will deliver a transformational national Domestic Abuse early help support programme. This programme will provide specialist information and support, enabling people to act on domestic abuse as soon as possible and stop it from happening again. Funding for this programme has been secured for 3 years (to December 2023).
VS is recruiting two Team Leaders with excellent staff coaching and performance management skills, to nurture a Group Facilitators to deliver consistent information, advice and support to low risk victims of domestic abuse and those at risk of domestic abuse.
As Team Leader you will manage a team of Group Facilitators who are responsible for delivering group work to victims of domestic abuse. You will be responsible for supporting and guiding the team to achieve the required key performance Indicators, working closely with the Operations manager providing appropriate information and support. Completing regular 1-1 performance reviews and annual appraisals. You will also facilitate or co-facilitate some of the group work sessions.
Ideally you will have experience of successfully managing culturally diverse and geographically dispersed teams, including working with teams remotely utilising platforms like Zoom.
You will be highly organised, have strong IT and administration skills and be able to prioritise work effectively and manage competing deadlines.
You will have direct experience of facilitating group work and have an excellent understanding of the domestic abuse and services available to victims of domestic abuse. You will have experience of adapting services to meet the needs of diverse individuals and communities.
You will have experience of record keeping and data collection and you will be able to support your Group Facilitators to record, monitor and report on programme information systematically. You will understand the importance of confidentiality and safe working practices in accordance with safeguarding legislation and requirements under the Data Protection Act.
Victim Support reserve the right to close this vacancy early should we receive a sufficient number of applications.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.
If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.
VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more
Victim Support is looking to recruit a night shift victim focussed telephone support worker for their busy National inbound call centre based in St Mellons, Wales.
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
The purpose of this role to provide confidential information and support for victims who contact the call centre. The current services include the Victim Information Service; Support Line; and the Information Line for the Independent Inquiry to Child Sexual Abuse. We Provide high quality, accessible and relevant support for victims. Enable users of the service to access further support and information, according to their need and preference.
Main duties include responding to callers by providing emotional support, information and referral on to Victim Support services and other agencies. Also be responsible for escalating safeguarding situations to the 'Designated Safeguarding Officer', and follow up on advice given. You will also need to carry out service needs assessment following agreed processes and timescales. You will have to identify service needs, record the results of the assessment and contribute towards risk assessment processes.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under Essential and A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all genders and all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.
VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more
Victim Support is looking to recruit victim focussed telephone support workers for their busy National inbound call centre based in St Mellons, Wales. Shift work, Full and Part time hours available.
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
The purpose of this role to provide confidential information and support for victims who contact the call centre. The current services are the Victim Information Service; Support Line; and the Information Line for the Independent Inquiry to Child Sexual Abuse. Provide high quality, accessible and relevant support for victims. Enable users of the service to access further support and information, according to their need and preference.
Main duties include responding to callers by providing emotional support, information and referral on to Victim Support services and other agencies. Also be responsible for escalating safeguarding situations to the 'Designated Safeguarding Officer', and follow up on advice given. You will also need to carry out service needs assessment following agreed processes and timescales. You will have to identify service needs, record the results of the assessment and contribute towards risk assessment processes.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under Essential and A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all genders and all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.
VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more