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Top job
International Seafarers' Welfare and Assistance Network, Remote
£40,000 per year pro rata
ISWAN is looking for an experienced Helplines Manager to manage operations and ensure a quality service to seafarers.
Posted today
Top job
Lloyds Bank Foundation, Remote
£45,245 per annum (FTE)
The Lloyds Bank Foundation is seeking a Manager for the North East & Cumbria region to play a pivotal role in our evolving strategy.
Posted today
Top job
Lloyds Bank Foundation, Remote
£48,240 per annum (FTE)
You'll be the key point of contact and will play a pivotal role in delivering this new, collaborative pilot programme to grant holders.
Posted 4 days ago
Closing in 6 days
Young Epilepsy, Remote
£38,000 to £41,523 per year
Lead Challenge Event Fundraising at Young Epilepsy—Help Transform Lives of Children and Young People with Epilepsy
Posted 1 day ago
Closing in 2 days
Not A Phase, Remote
£38,000 - £42,000 per year
We are thrilled to be expanding our tight-knit team to welcome in a Fundraising Manager.
Posted 1 week ago Apply Now
Closing in 5 days
The BDD Foundation, Remote
up to £38,578 per year (up to £15,431 actual salary)
Posted 2 weeks ago Apply Now
Medaille Trust, Manchester (On-site)
£41,535 per year
We are currently looking for a Senior Service Manager to oversee safe houses based in Liverpool, Manchester and Halton areas.
Posted 1 week ago
BASIC (British American Security Information Council), Remote
£41,200 - £56,650 per year
Posted 1 week ago
Papyrus Prevention of Young Suicide, Remote
£48,226 per annum (SCP 37) progressing by increments to £52,413 per annum (SCP 41)
Area Manager – England South and East (Suicide Prevention)
Posted 1 week ago
International Initiative for Impact Evaluation, Remote
£60,000 - £65,000 per year
Posted 2 days ago
Closing in 2 days
IPWSO, Remote
£27,000 per annum pro rata (£14,400)
Seeking an enthusiastic individual to join the International Prader Willi Syndrome (IPWSO) team as Communications & Engagement Officer
Posted 1 week ago Apply Now
Page 1 of 4
Remote
£40,000 per year pro rata
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?

ISWAN has recently reorganised the management of our helpline services and created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to recruit a second Helplines Operations Manager to ensure we have a management structure capable of coping with further growth.

As one of two Helplines Operations Managers, you will be responsible for managing the day-to-day operations of ISWAN’s helplines to ensure our services provide accurate information, appropriate advice, and comprehensive support to seafarers and their families.  

You will manage the development of Salesforce and be familiar with Salesforce reporting, particularly using advanced tools like Power BI and Tableau. You will be confident liaising with our IT support service on system issues and developments. 

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled contact centre operations and best practice as well as delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. The role is fully remote and we are flexible about where you are based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.

Application resources
Posted by
International Seafarers' Welfare and Assistance Network View profile Organisation type Registered Charity Company size 21 - 50

Improving the lives of seafarers and their families with services, resources, strategies and advocacy

shutterstock_1217139844 (medium).jpgIMO Women in Maritime - Crew working for Chelsea Logistics, Philippines.jpgshutterstock_2245161079 (medium).jpg52607431584_8e43512592_o (compressed).jpg
Posted on: 28 November 2025
Closing date: 19 December 2025 at 13:34
Tags: Customer Service, Operations, Data Analysis, Helpline, Mental Health, Modern Slavery / Human Trafficking, Wellbeing

The client requests no contact from agencies or media sales.