Welfare Advisor Jobs in Liverpool

HOPELINE247 Advisor– Warrington

We are looking to recruit HOPELINE247 Advisors to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINE247 and deliver suicide prevention training online and in community settings across the UK.

What you will do:

· Work as part of a team providing suicide prevention support to a range of clients via multichannel communication platforms.

· Work on a 7-day shift system including evening and weekends

· Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding. 

· Maintain accurate records and input data monitoring into the data base system.

· Participate in clinical supervision and reflective practise. 

· Provide training, mentoring and coaching to new recruits.

To be successful in this role you will have:

· a degree or professional qualification in Health or Social Care, Community Work or a related discipline

· previous experience of working in an advisory capacity in suicide prevention or mental health

· a proven record of working directly with vulnerable young people

· experience of providing advice and guidance via multiple communication channels

· the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service

Salary: NJC Scale SCP 24-28 (Starting salary of £25,916 per annum based on working 30 hours per week progressing incrementally to £28,936 per annum)

Hours:  30 hours per week  Location: Warrington

Contract: Permanent

Benefits: You will receive 25 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Closing date: Midnight – 6th December 2023

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

Skylarks charity is seeking a SENIOR SEND EDUCATION ADVISER who will be part of a small enthusiastic and growing team supporting children with additional needs and their families. This post will complement our existing services and grow our organisational capacity.

Since launching in April 2020, The SEND Advice Service has supported over 1000 families who need legally-based advice in relation to the education needs of their child or young person with SEND. We are adapting to meet demand. This is an excellent opportunity to develop your skills in a rewarding role and gain a strong sense of achievement.

As the Senior Send Education Adviser, you will provide high-quality information, advice and support to children and young people with SEND aged 0-25 years and their parents and carers in line with the SEN Code of Practice and associated legal framework. You will answer queries from the public and provide support in a range of areas relating to SEND education. Most of our queries are in relation to Education, Health and Care plans (EHCPs)

You will manage a small team and oversee the caseload. Your line manager will provide support, guidance and additional training opportunities.

No two days are the same and this is an interesting and varied role that would suit someone who has a good working knowledge of SEN Legislation and the statutory guidance. You will have relevant experience providing support and giving legally-based advice to people seeking help in relation to EHCPs, SEND education and associated matters.

Ideally, the candidate would have completed all of the IPSEA SEN Law training levels 1-3.

The majority of the service is delivered via phone or via video call appointments across the working week during office hours. We also provide weekly in-person meetings which take place at our centre in Twickenham or occasional outreach centres, including our new centre in Hounslow opening next spring. The role will also involve providing training for parent-carers via F2F workshops and webinars.

You will be required to:

• interpret complex information;

• be able to explain complex concepts;

• record the advice given;

• liaise with other key professionals;

• compile formal letters;

• support parents in meetings with other professionals (usually via video call)

• deliver webinars to train parents/guardians on key topics.

Skylarks works in conjunction with a third-party organisation, AMC LTD, on occasion where more specialist advice is needed. Skylarks is looking to increase the knowledge and support offered in-house but will continue to utilise the third party for more complex cases. We also work closely with other education advisers, law firms and statutory services such as SENDIASS, to ensure the best possible outcomes for families and this role will involve building on those relationships.

We currently do not provide support with appeals to the SEND First Tier Tribunal, but we are looking to do so. It would therefore be an advantage if you had some experience in supporting individuals with appeals.

About the Role

The aim of Advice Service Supervisor is to maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day to day basis. There are 3 main areas:

• ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified
• providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole
• managing the practicalities - overseeing and managing all practical issues relating to the session - allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies

Requirements

1. Recent experience of advice work including issues involved in interviewing  clients
2. Ability to effectively manage and support people to meet individual and team objectives
3. Ability to monitor and maintain Quality of Advice standards including checking accuracy of advice and benefit calculations.
4. Good understanding of safeguarding principles and willingness to adhere to  them
5. Experience of using ICT systems and packages, and electronic resources in  the provision of advice, record keeping and document production.
6. Ability to work on own initiative
7. Demonstrable understanding of the issues affecting society and their implications for Citizens Advice clients and service provision.
8. Ability to create a positive working environment in which equality, diversity and inclusion are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
9. The ability to commit to and work within the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Liverpool

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

• 27 days annual leave plus bank holidays
• Hybrid Working Scheme
• Interest free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity and adoption leave pay

Closing date: 4th January 9am

Objectives of this role

• Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation
• To facilitate the Working Group to develop specialist CPD accredited workshops and forums for Independent Sexual Violence Advisers (ISVAs) and ISVA Service Managers from identifying specific requirements, budget estimations, implementation plans and risk mitigation
• Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
• Analyse project status and, when necessary, advise on revising the scope, schedule, or budget to ensure that project requirements can be met
• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
• To work as part of the staff team at TST

Responsibilities

• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
• Develop and maintain partnerships with partners and stakeholders
• Supporting and delivering specialist workshops and forums for ISVAs and ISVA Service Managers
• Supporting the ISVA Project Co-ordinator to promote the training
• Leading on monitoring and evaluating project outcomes
• Assign and monitor resources to ensure project efficiency and maximize deliverables
• Report project outcomes and/or risks to the ISVA Project Lead and escalate issues, as necessary, according to the project work plan
• To attend line management with the ISVA Project Lead.

Required skills and qualifications

• Four or more years of project management experience
• Level 3 Award in Education and Training or equivalent or willing to undertake training.
• Experience in working with ISVAs
• Strong attention to deadlines and budgetary guidelines
• Proven success working with all levels of management
• Strong written and verbal communication skills
• Excellent presentation skills
• Experience in coaching project team members to strengthen their abilities and skill sets.

Desirable skills and qualifications

• Professional management or project management certification such as PRINCE2
• Experience of managing an ISVA service.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role

We are recruiting for two roles to join our Northern Ireland team, both are offered on 25 hours per week. 

You’ll empower your clients to take actions for themselves or will advocate on their behalf for better service, support and outcomes, so they can live their life with Parkinson's in the way they choose.

You’ll deliver tailored information and support through a range of channels including telephone, video and email and, where appropriate, home visits and in community settings.

You’ll be responsible for building excellent relationships with healthcare professionals and other relevant agencies, as well as our network of volunteers and groups.

What you'll do:

• Provide professional person centred, in depth support to clients by a range of means, ensuring the most efficient and effective use of resources.
• Provide support on a variety of health and social care issues, including appropriate emotional, employment and welfare benefits support and advocating with and on behalf of clients. 
• Work flexibly across the service responding to enquiries through a range of channels.
• Work closely with clinicians, specialist nurses and other professional colleagues to raise the profile of the service, increase depth of support and achieve improved outcomes for people with Parkinson’s.

What you'll bring: 

• Experience of managing and delivering individual case work, including advocating for clients and supporting people to navigate the health and social care system 
• Experience and understanding of safeguarding and your role in keeping clients safe and  implementing organisational policies and procedure
• Ability to be calm and use emotional intelligence in challenging casework
• Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems
• The ability to build effective working relationships with others including working within multi disciplinary teams internally and externally 

Candidates must live in Northern Ireland in order to carry out this role. 

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The successful candidate will be required to: 

• live in the area specified (Northern Ireland), hold a full driving licence and be able to travel freely and flexibly throughout Northern Ireland and occasionally further afield without reliance on public transport
• provide occasional cover on Saturdays and/or Bank holidays
• provide their own broadband service with a minimum download speed of 2Mb 

This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn. 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

We have two roles available, one covering the South East, and one covering the East of England.

You’ll manage, coach and develop a team of Parkinson’s Local Advisers to deliver a high standard of service across the region. You’ll ensure that the team is supported in meeting service demand which will include more complex casework, covering gaps, or supporting new/inexperienced colleagues.

You’ll work with colleagues in the regional/country team to support the delivery of local priorities to reach more people affected by Parkinson’s. 

What you’ll do:

• Lead a team of Parkinson’s Local Advisers to deliver a professional service that gives accurate, tailored information and support based on needs in line with service practice
• Ensure quality service standards are met, including assessing needs, advocacy, information and support given and referrals
• Provide coaching, support and guidance to your team of advisers, including through complex casework and safeguarding cases, to ensure a consistent service across the team
• Work with the Regional Lead and other colleagues to agree regional priorities to reach more people and provide a visible local service 
• Be responsible for the health and safety of a remote, dispersed team, ensuring compliance with policies and procedures and acting as escalation point for lone working app

What you’ll bring:

• Experience of managing, coaching, developing, and motivating a dispersed staff team, including workload distribution and prioritisation 
• Ability to implement reflective practice principles 
• Experience of providing health and social care information services 
• Experience of delivering a multi channel service effectively 
• Understanding of Parkinson’s, including relevant health and social care and welfare benefits 
• Working experience of the importance of data quality and using data in your work 
• Experience to adhere to data protection requirements and confidentiality

This is an exciting time for Parkinson’s UK and we would love you to join us!

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interviews for these roles will be held:

• South East: Friday 15 December
• East of England: Friday 15 December and Monday 18 December

The successful candidate will be required to 

• live in the area specified (either East of England or the South East) and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport
• provide their own broadband service with a minimum download speed of 2Mb 
• have a confidential space in which to work

This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn. 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Whole Health Domestic Abuse Coordinator (Wigan)

Location:  Primarily on-site, with travel to London and nationally when required
Salary range per annum:  Band 5 - £30,192
Contract:  Full time,  Fixed Term Contract

 
The opportunity

We are seeking a passionate and dedicated individual who has previous experience in the Domestic Abuse sector (e.g. project work, leading training or working frontline) to join our Health Team at Standing Together. If you are someone who shares our passion to improve the lives of some of the most vulnerable groups, then we would love to hear from you.

The Whole Health Domestic Abuse Coordinator will work closely with Independent Domestic Violence Advisers (IDVA), the Safeguarding team and Primary & social care professionals. This is a great opportunity for a coordinator with experience in policy development who can think strategically and has an understanding of intersectionality. The successful candidate will have excellent organisation skills, be able to work in a multi-disciplinary setting and be competent in delivering training to health and social care professionals.

 
About us

Standing Together was founded 20 years ago with the ambition to eradicate domestic abuse by transforming the way organisations and individuals think about, prevent, and respond to it. 
We are a national charity bringing communities together to end domestic abuse. Standing Together pioneered the Coordinated Community Response (CCR) approach in the UK, a multi-agency partnership model for keeping survivors safe and holding abusers to account. We run the CCR Network and train CCR Leaders to enhance agency and partnership responses to domestic abuse; and overall continue our mission in bringing communities together to end domestic abuse.

Benefits:

• 25 annual leave days Holiday plus all English bank holidays
• 1 day's leave for religious / cultural observation
• Generous Pension scheme
• Flexible working opportunities
• Training and development opportunities

Applicants must have an existing Right to Work in the UK 

Applicants must have (or be willing to obtain at Standing Together’s expense) Enhanced DBS Clearance that is current and valid. 

Here at STADA, we do not discriminate in employment based on race, religion, sexual orientation, disability, age, national origin, marital status, medical history, parental status or genetic information. STADA is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

The aim is for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best.  We welcome and encourage applications from candidates of all backgrounds and experiences.

For more information

Please also look at the job description and personal specification, which you can download from this page (on the right hand corner).

Interviews

Interviews will take place on 20th December 2023. We will email you if you’ve been successfully shortlisted to arrange an interview time.
Application deadline: 9am on Monday 18th December 2023 

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