This is an exciting opportunity to join our Volunteering team, supporting the FareShare Greater Manchester and Touch Wood operations.    It's a busy and varied role, but primarily focuses on recruiting, engaging and retaining volunteers to support the important work we do. 

The role requires someone with ideas and a good knowledge of the voluntary sector to recruit, train, and develop volunteers across our service.  The Volunteer Coordinator will work closely with the Volunteering and Employability Programmes Manager to identify ongoing volunteering needs for the organisation.

You'll be organised and highly proficient in all administrative duties.  You'll also help to manage and deliver our employability programme supporting administration of short courses.  You must be able to provide monitoring data to be used in compiling monthly reports for Board meetings, funding reports and audit purposes.  You'll have strong communication skills including a good telephone manner and be confident in dealing with enquiries at all levels.  We reach a wide variety of people from different backgrounds, abilities and communities. 

We aim to encourage a culture where people can be themselves and be valued for their strengths.  We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

The closing date for completed applications is noon on Friday 28th January 2022.  Interviews are expected to take place the following week.

Community Integrated Care is currently seeking an experienced Wellbeing, Diversity and Inclusion Specialist to work as part of the People Team to enhance the people experience throughout the employee lifecycle.

The successful candidate will support the delivery of the organisations Health and Wellbeing strategy and lead on specific wellbeing initiatives as well as act as the day-to-day organisational lead on all Equality, Diversity and Inclusion matters within Community Integrated Care.

They will guide, support, and lead the organisation in becoming a more inclusive and diverse employer and care provider, reflecting the communities in which we work, and creating a culture in which people feel they truly belong.

They will provide coordination support to the organisations Health and Wellbeing offer, providing colleagues with relevant knowledge or information to proactively support our colleagues to live healthier and happier lives – whilst at work and in their private lives.

Day to Day:

• You will be the first line support for all colleagues, supporting with queries and providing advice around health conditions and wellbeing.
• You will the lead to design, mobilise and coordinate wellbeing programmes, initiatives and future plans, ensuring they are aligned with organisation goals.
• You will deliver a series of workshops around resilience, management and health conditions and wellbeing in the workplace.
• You will support all colleagues to access self-help tools and learning through developing our systems and communication methods.
• You’ll be working closely with the Executive team and Leadership team to reach our organisational EDI goals and encouraging organisational-wide awareness of EDI issues.
• You’ll support the planning, development, implementation, and evaluation of Equality related Chater Mark submissions.
• You will support the charity to build, analyse, report, and inform EDI management data and develop and promote future EDI actions.
• You will provide reporting as needed for use by the Executive Team and Board of Trustees.

About You

Experience

• You’ll be educated to degree level or equivalent level of knowledge/experience working in a similar role
• Relevant Post Graduate qualification (Desirable)
• You have recent experience working in a role promoting health and wellbeing
• You'll be passionate about making a difference and peoples health and wellbeing
• You have an extensive knowledge of EDI Legislation, policies and practice.
• You'll have experience creating and implementing projects or programmes that engage, educate or support people.
• You'll be competent in utilising a range of digital technologies
• We require a fresh thinker to create resources that promote education, skills and development.
• You enjoy problem solving and implementing a creative, innovative approach in your work.
• You'll be confident in monitoring, evaluating and showcasing your work to internal and external stakeholders.

Skills

• You are brilliant at communicating - you find it easy to explain things in a way that is easy for others to understand
• You have the ability to plan, lead, implement and measure high-quality digitally delivered projects
• People might describe you as a little picky because you've got a great eye for detail and accuracy
• You can demonstrate managing difficult situations
• You'll have strong organisational and time management skills.
• You can identify risk and minimise risk effectively.
• You can self-reflect on lessons learnt and apply to others.
• You have a person-centred outlook, actively engage the people we support in your work and draw the best from their talents, needs, views and ideas

Working for Us

What is The Deal for you?

• Flexibility! You can work your full time hours over 4 days and enjoy a long weekend, or work over 5 days to accommodate your other commitments. You need to be available to work from our Widnes Head Office in when required, but otherwise you can work from home or a flex between the two. 
• Competitive Salary: £30,000 to £33,000 (dependent upon experience)
• Pension: contributory pension scheme
• Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
• Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible 
• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life

Community Integrated Care is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Do you want to be part of a new keyworker initiative with the potential to transform families' lives and influence change within services and systems in Greater Manchester?

Barnardo's is looking to recruit highly skilled and experienced Children's Service Manager to lead the Greater Manchester Keyworker service for children and young people, up to 25 years old, with Learning Disabilities and/or Autism their families through the NHS England's Learning Disability & Autism Programme.

This role requires a highly motivated and skilled manager with excellent leadership qualities able to establish and develop a new service working within all 10 boroughs of Greater Manchester. You will create and support 5 teams to confidently deliver support within the family home, foster care placement or inpatient setting to avoid where possible the need for a tier 4 placement. You will work in partnership at all levels to achieve the best outcomes and respectfully address at a strategic level any barriers to successful outcomes for families.

Have you:

* significant experience in managing teams supporting children with Autism Spectrum Condition and Learning Disabilities and their families
* Contract management experience demonstrating impact and outcomes achieved
* Experience in building and maintaining effective relationships at a strategic level
* experience in developing new work to a high standard through service planning, quality assurance and co-production
* Detailed knowledge of education, health and social care systems, legislation and frameworks in relation to children with Individual needs

If you have the drive, passion and experience for this exciting new role then we are interested in your application . Please ensure you read the additional information attached to the generic job description as shortlisting will be undertaken in the context of this.

Within Barnardo's the job title for this role Project Worker 2, this will appear on the job description.

The successful candidate must be able to drive and have access to their own car as this is essential for service delivery .

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification , Job Description and Additional Information document. This should be done with an understanding of the context of the service described.

For an informal discussion regarding this role please contact Elaine Woodward - 01706 769634.

About Barnardo's

At Barnardo's we believe in children - no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. We actively encourage applications from disabled, Black, Asian and Minority Ethnic and male candidates as they are under-represented within Barnardo's.

Our basis and values

This role is a permanent position at 0.8 FTE (30 hours per week) and based in the North West.

Please note: Your application will be assessed based on your written application answers, not your CV. Please provide as much detail as possible within the word limit.

About the role:

To be a part of a high performing team that builds and maintains partnerships with local authorities (LAs) and children’s trusts nationally, in order to develop and support 600+ Fellows (alumni) annually through our key programmes. This is directly linked to achieving Frontline’s organisational objective of having 4,000 impactful Fellows by 2025, who will create social change for children without a safe or stable home.

A little bit about you:

We are looking for an account management / business development / relationship management professional that will consistently deliver on sales targets for our programmes, and develop and maintain strong relationships with our partners for high satisfaction rates.

Our commitment:

We believe that diversity makes for a stronger team and want our organisation to better reflect the communities we serve. Therefore, we are actively seeking applicants from ethnic minority backgrounds for this role. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you by emailing our People team, the email address is on the link to this job advert.

We only accept applications through our non-biased recruitment website, Pinpoint.

Are you a confident communicator?
Do you like working as part of a team? 

Are you a good listener and love to help people? 

If this sounds like you, we have an exciting opportunity, to enable you to take the next step in your career and work with a rapidly expanding Group.

A little bit about us…
We are a financial services business specialising in personal injury and clinical negligence. We pride ourselves on delivering an outstanding service and support to our vulnerable clients. ​
Our clients are always at the heart of everything we do:

Purpose:

The main purpose of this role is to provide comprehensive and specialist welfare benefits casework, advocacy and tribunal representation service to Frenkel Topping clients.

Provide a specialist welfare benefits advice service to claimants, carers and their representatives, in particular those claimants who may have received a personal injury payment.

Key Responsibilities:

• Proactively create, develop external and internal partnerships establishing productive relationships including legal representatives​
• Preparation of appeal cases, including written submissions and tribunal representation at First tier and Upper tribunal.
• Delivery of casework and advocacy on behalf of claimants including complex casework
• To explain complex information to clients and ensure their understanding in both written and oral communication, home visit or outreach location
• Assessment of case prospects and advice on merits and risks.
• Negotiating and liaising with local authority, statutory and voluntary agencies
• Undertake training in areas of welfare benefits to keep abreast of new legislative changes, policies and practices
• Provide internal and external updates to staff across the whole range of welfare benefit issues
• Delivery of benefit training sessions to external professional bodies
• Maintain case records for the purpose of the continuity of casework, information retrieval and providing reports where required
• To deal sensitively and professionally with customers in a manner that recognises their needs
• To identify in conjunction with the Operations Manager opportunities for professional development
• Contribute to set performance targets
• Completion of Deputy File reviews

Experience:

• A high standard and extensive knowledge of the benefits system, welfare rights and entitlements, application processes and eligibility criteria including Universal credit and the Welfare Reform Agenda
• At least two years’ experience of working in a welfare benefits advocacy context
• Experience of providing advice to clients and professionals via telephone, in writing, and face to face, presenting complex issues in a clear manner that’s appropriate for internal and external clients
• Having undergone and have a willingness to undertake appropriate training with regards to legislative changes and development
• Experience of challenging and appealing negative benefit decisions together with being able to confidently represent and advocate for claimants at Tribunal hearings.
• Experience of delivering training/briefings/workshops (Desirable)

Skills & abilities: 

• Ability to work sensitively with and relate to vulnerable clients in particular brain injured clients, cerebral palsy, complex needs clients
• Ability to independently manage and prioritise a varied and complex caseload, ensuring deadlines are adhered to in accordance with service standards
• Have an in-depth working knowledge of social security legislation
• Ability to work cooperatively as part of a team

 Personal qualities: 

• Display self-motivation, drive and enthusiasm
• Possess a flexible approach to work
• Keen interest in the social welfare system
• A desire to support vulnerable clients
• Diplomatic and sensitive to client’s circumstances

 Education & Training:

• Good written and verbal communications and numeracy skills
• Substantial welfare rights experience

And last but not least .. what's in it for you?! 

• We are passionate about growth and aim to provide every employee with a clear development plan, with regular reviews that enable them to reach their career goals
• Working within an expanding business with an ambitious growth strategy
• Fantastic benefits including private heath care, flexible working opportunities, cycle to work scheme,  employee recognition and more! 

Frenkel Topping Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Length of contract:   12 months fixed term 

Salary:  £22,183 to £26,511 per annum (NJC scale 12/21)

Based at: Trafford

Hours:  37 hours                                                                                                       

Our Mission

We help people to achieve the outcomes that matter to them in their lives, by providing high-quality advocacy.

Purpose of role

The role of a community advocate will be to provide support to individuals 18+ within the community to have a voice in decisions affecting their life, whilst helping them to understand their rights. The role will require the post holder to promote self-advocacy and empowerment and enable people to make informed decisions and get their views heard in matters relating to mental health and/or care and support needs within health and social care. This will be through one-to-one advocacy and other models of advocacy as required. This activity will include working with people of all ages, including those with learning disabilities, people with mental health needs, people with physical and sensory impairment, and older people.

Key Tasks

• Provide outreach work to engage with seldom heard groups, develop groups for self-advocacy and service user engagement and participation in accordance with contractual requirements.
• Contribute towards the work of the local reference group
• Promote and raise the profile of all contracted services
• Ensure the Community development function is effective and efficient and supports the front-line delivery of business plans
• Work with the Advocacy Manager and Service Delivery Director to monitor and support the development of the team and the individuals within it
• To provide management information reports on service delivery
• To manage a client caseload and ensure accurate case management and record keeping

WHO WE ARE
City Hearts was founded in 2005, beginning with a single home to help women with life controlling issues, shortly after we welcomed our first survivor of modern slavery. Since then, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life controlling issues. In 2018 we partnered with South Yorkshire Police to launch About Face, a trauma-informed programme committed to breaking the cycle of crime, partnering alongside other organisations such as South Yorkshire Police, Her Majesty’s Prison and Probation Service, Drug and Alcohol Services, amongst many others. We are passionate about restoring the lives of those we support, and it would not be possible without our dedicated team of staff and volunteers.
ROLE SUMMARY
We currently have an exciting opportunity for a Caseworker within our Outreach Support Team in the North West. In this role, you’ll be responsible for supporting survivors of modern slavery currently within the National Referral Mechanism who are living within the community. The role is to assess and respond to client needs, signpost clients to local services to meet identified needs, and to empower clients to take steps towards independence. You will also work in an agile and responsive team environment providing a great standard of support for clients. 

At City Hearts, we’re committed to providing our staff with the resources needed for their role. This takes the form of development and learning opportunities for all employees, but also our dedication to maintaining and supporting the wellbeing of each individual that forms a part of our team. We know that by doing so, it positions us to provide the very best care and support for some of society’s most vulnerable. As a member of the team here at City Hearts, you’ll also receive: 

•  Regular accredited and in-house training on specialist subjects such as trauma, mental health, safeguarding, conflict management and more
•  Medicash Health Plan- including an EAP (Employee Assistance Programme that covers up to 8 one to one private counselling sessions a year), money towards dental and optical costs and much more
•  30 days holiday per year (plus accrued holiday days for length of service)
•  The opportunity to attend Group Supervision every 6 weeks with qualified therapists
•  Commitment to annual salary reviews
•  Progression opportunities including our Staff Development Scheme, providing you with the chance to specialise in a key aspect of your role

Job Title: Outreach Caseworker (Fixed term Maternity Cover)
Reports to: Outreach Coordinator 
Contracted Hours: 37.5 hours per week          
Contract Duration:
Salary: £20,500 pro rata per annum 
Location: North West
Closing Date: 28.01.2022     
Interview Date: w/c 31st January 2022
Direct Reports: N/A

•  Providing casework support for Survivors Of Human Trafficking across the Merseyside region.
•  Each full time caseworker will oversee 16-20 clients of varying levels of support need (or pro rata equivalent if a part-time role)
•  To work effectively as a team, including giving responsive feedback and handover information to Line Manager, and colleagues where there is a shared caseload.
•  To independently meet deadlines, including accurately recording and logging support hours, documenting relevant client information and completing other administrative paperwork in adherence to the terms of the contract.
•  To risk assess and take appropriate steps to safeguard clients.
•  To follow ECAT requests and meet KPIs set by contractors.
•  Ensuring all clients receive the full protection/support of the EU convention, as laid out in article 12 of the ECAT.
•  To arrange appointments for individual clients, and liaising with organisations and individuals regarding clients in a professional manner.
•  Visiting clients face to face (where suitable) a minimum of once a month, taking into account what is reasonable to meet that client’s needs.
•  Meeting clients in an appropriate environment, including using remote sessions where needed.
•  To ensure the progression of clients through the system, including journey planning and move on strategies, within the required time frame.
•  To regularly attend supervision meetings with Line Manager.
•  Adhering to all internal procedures regarding City Hearts and any legislation.
•  Promoting CH in adherence to the terms of the contract – this may include attending events on behalf of CH as a whole.

Beacon Counselling is committed to the safeguarding of children, young people, and adults. All successful candidates are required to have a currentEnhanced DBS check with Beacon Counselling before any offer is confirmed.

The main objectives of this role are as follows:

• To provide a confidential and effective counselling service for children and young people in schools or elsewhere
• When working in a school to work as Beacon’s mainrepresentative in the particular school
• When working in a school to work with the schoolcoordinator in maintaining a strong relationship with theschool(s) in which you work
• To deliver assemblies and group work to Children and Young People
• To deliver staff wellbeing workshops and supervision sessions for school staff
• To work with the manager, supervisor, and school’scounselling team to assist in the development of Beacon’s school’s counselling service
• To work flexibly and cover additional schools or areas atdifferent locations as they become available.

For a full breakdown of the role, please see the attached documents available to view after you click on "apply with Charity Jobs"

In order to apply, you must complete the online application form, the link is available in the attached documents

Deputy Manager - Young People

Deputy Manager, Young People
Ramsbottom, Bury
£24,842.54 - £28,770.62 (Depending on experience)

Our client provides residential services for young people aged 16-25 years old. The young people they care for often require a high level of support to assist with difficulties they may have from self-harming, behaviour, and emotional difficulties. Their aim is to support the young people using a therapeutic approach to help them achieve their individual goals, in preparation for transition to adult life.

Our clients homes are always a hub of activity and energy where the young people can feel safe, and their staff enjoy coming to work. Your role will involve working alongside and being supported by a multi-disciplinary team including Nurses, Psychologists and Psychiatrists. You will support the Registered Manager, helping plan rotas for the staff, conducting monthly supervisions, and assisting the team with their learning and development ensuring all the relevant training and inductions are completed.

You will work with their young people to promote independence through support with education, household tasks and general life skills. You will also assist them with everyday life skills including shopping, building positive relationships, and going on holidays. They always encourage their young people and staff to bring their hobbies and knowledge into the home whether this be knitting, fitness, cooking or even singing so there is never a dull moment. Part of the role will be managing various levels of self-harm using a least restrictive approach, so you will require a high level of resilience and have a caring, compassionate nature. You will also update online care records and complete medication administration. In addition, you will be responsible for the general upkeep and tidiness of the home ensuring the young people live in homely environment.

You will work shifts over a 37.5 hour working week. The shift patterns are variable depending on the needs of the service with 2 days per week office based to support the management of the home. Care hour shifts consists of Earlie’s, Late’s and occasional sleep ins & nights when required with rota planning in advance, so flexibility is required.

The job is highly rewarding and excellent opportunity for an experienced Senior Support Worker to develop their career or an existing Deputy manager who wishes to develop their skills further in mental health.

Company Benefits

- A £100 bonus after completing 6-month probation
- Refer a Friend Scheme (Up to £500 per referral)
- 30 days holiday (Rising to 35 days with service including bank holidays)
- Excellent Learning and Development opportunities (NVQ Level 3 in Adult Health & Social Care)
- Healthcare CashPlan with costs provided towards dental and optical care and a range of other healthcare treatments and benefits including discounted gym memberships, online shopping discounts, free eye tests and various other benefits
- Paid Training & Induction
- Enhanced company pension
- Life Assurance (2 x annual salary)
- Free parking available and good direct transport links
- Enhanced maternity/paternity leave
- Paid Enhanced DBS check
- Cycle to work scheme
- Employee Assistance Programme/24-hour Counselling Service
- Regular social events and recognition schemes (Employee of the year awards, Summer & Christmas parties)

Essential requirements of a Deputy Manager

- Full UK Driving Licence & access to a vehicle for work purposes
- Previous experience working with young people with mental health needs
- A minimum of 12 months supervisory experience
- An understanding of CQC and/or Ofsted requirements
- Hold a Level 3 in Health and Social care or equivalent
- Flexibility to work a 7-day rota, completing early and late shift patterns alongside occasional sleep ins for which an additional payment is made.
- A compassionate personality, remaining calm, resilient, and understanding of the issues & challenges our young people face.

Fancy the challenge? Apply today!

Additional Information

- You will work in a COVID secure environment as all their staff are required to be fully vaccinated by 11th November 2021.
- Please note that they do not accept CV’s and the application must be completed in full.
- Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.
- They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.
- They reserve the right to close the advert early, should they appoint a suitable candidate.

Ref: 106 184

Beacon is committed to safeguarding children, young people, and adults.  The role holder must have a current, enhanced DBS check with Beacon Counselling

We are taking action to improve the diversity of our workforce and are keen to receive applications from people of colour, people with a disability, and people who identify as LGBTQ+

Opportunity to become Beacon’s Safeguarding Lead

Beacon exists to improve the lives of adults, children and young people, and we do this through empowering people to improve their mental health, well-being, and resilience.  Beacon’s services change the lives of over 2,000 each year, reducing the impact of challenging circumstances and life experiences.  Over the last year, the pandemic has had a huge impact on people’s mental health and well-being, and on inequalities, and we have responded in a range of targeted ways. The challenges are not going away soon and we are ready to build on our response so far.

We are strengthening our leadership team and governance and are creating the role of Safeguarding Lead. This role provides the chance to make a significant impact on Beacon’s practice, standards, and development, and above all, to ensure the best outcomes for the people who use our services. The role is permanent and part-time, with the potential to increase hours as Beacon continues developing.  The role is being created alongside the 2 part-time salaried counselling supervisors that you will line manage.

We are looking for someone who can lead.  You will have substantial experience of dealing with a wide range of safeguarding issues, and the ability to set high standards of practice and implement them through training, advice, and consultation.  Beacon takes a consultative and collaborative approach to all areas of work, so whilst this is a leadership role, working with others to achieve shared goals is critical. Also important are a flexible approach, good IT skills, and a can-do approach.

Having an understanding of the voluntary sector is helpful but not essential as we will provide thorough induction process and relevant training.

This role involves the following work pattern:

Hours: 15 per week across 3 days (please note: safe, onsite working is required)

Venue: Beacon House, 50-52 Middle Hillgate Stockport SK1 3DL

Pay: £38,000 per year pro rata

Holidays: 23 days a year plus 8 days public holiday – calculated pro rata. (Increase 1 day per year up to maximum of 25 days)

The successful applicant will not be confirmed in post until satisfactory references and DBS are received. 

Please note in order to apply, you must click on apply and use the attached documents to access the online applicatoin form

Completed application forms must be returned by 1000 on Monday 24th January 2022.  No applications will be accepted after the deadline. Interview process for shortlisted applicants will be held on Friday 4th February 2022. Unfortunately, we are unable to accommodate any alternative dates.

Length of contract: Fixed Term until 31 July 2022 (Subject to the continuance of funding)
Salary: £22,183 - £26,511 per annum 
Hours: 37 hours 

Our Mission
We help people to achieve the outcomes that matter to them in their lives, by providing high-quality advocacy.

Purpose of role

To provide specialist Statutory Advocacy to local residents across Lancashire.  To promote self-advocacy and empowerment and enable service users to make informed decisions and get their views heard in matters relating to mental health and/or care and support needs within health and social care. This will be through one to one advocacy and other models of advocacy as required. This activity will include working with people of all ages, including those with learning disabilities, people with mental health needs, people with physical and sensory impairment, older people and people that lack capacity.

Key tasks

• To provide Independent Advocacy support as defined under the Mental Health Act (2007), Mental Capacity Act (2005), Care Act (2014), and Advocacy Standards to individuals in community, residential and hospital settings.
• To manage a client caseload and ensure accurate case management and record keeping.
• To provide information, support or signpost clients, to inform or empower individuals on any issues regarding their health and care.  Including mental health treatment under the amended 2007 Mental Health Act, deprivation of liberty safeguards under Mental Capacity Act and support with safeguarding under Care Act (2014).
• To advocate for individuals within a variety of meetings relating to their care and treatment, to include ward rounds, case conferences, Care Programme Approach (CPA) meetings, mental health assessments, best interests meetings and safeguarding meetings.
• To maintain up-to-date knowledge of relevant mental capacity, mental health and community care policy, legislation, case law, and good practice.

Length of contract:   12 months fixed term 

Salary:  £22,183 to £26,511 per annum (NJC scale 12/21)

Based at: Trafford

Hours:  30 hours                                                                                                       

Our Mission

We help people to achieve the outcomes that matter to them in their lives, by providing high quality advocacy.

Purpose of role

The role of a community advocate will be to provide support to individuals 18+ within the community to have a voice in decisions affecting their life, whilst helping them to understand their rights. The role will require the post holder to promote self-advocacy and empowerment and enable people to make informed decisions and get their views heard in matters relating to mental health and/or care and support needs within health and social care. This will be through one-to-one advocacy and other models of advocacy as required. This activity will include working with people of all ages, including those with learning disabilities, people with mental health needs, people with physical and sensory impairment, and older people.

Here are a few examples of how you could be supporting someone:

• Supporting a parent to have a voice when dealing with children social care services.
• Supporting a person to navigate health services and attend appointments such as mental health services or the GP.
• Supporting a person to access and navigate adult social care services
• Supporting a person to express dissatisfaction with services such as NHS Organisations or Adult Social Care or speaking on the phone if appropriate.
• Support a person to understand what services are available to them both statutory and in the community to meet their health and social care needs.

Full Time 37.5 hours per week 

Birmingham, London or Manchester

£24,000 per annum (plus £3,000 London Weighting if applicable) 

Who we are looking for 

We are looking for 3 motivated and talented individuals to join our Programmes team as Programme Senior Co-ordinators (internally know as Programmes Senior Associate). One of the roles will be offered on a 12 month FTC basis (maternity cover) and the remaining two roles will be offered on a permanent basis.

You'll provide the interface between the organisation and our stakeholders, liaising with other teams to ensure that full programme requirements are communicated and fulfilled. As well as supporting end to end programme management for the area you are responsible for. As the Senior Associate, the role may include oversight and coordination of Programme Associates, acting as a point of escalation, and helping to develop longer-term programme management plans.

Based in either our Birmingham, London or Manchester office, you’ll provide high-quality handling of in-bound queries (e.g. from participants or delivery partners), escalating where appropriate in line with agreed escalation policies, and seeking to build a friendly, professional and warm relationship with stakeholders. You’ll collect and review stakeholder feedback and follow up where appropriate in line with team ways of working, and contribute to continuous improvement across the team.

This exciting role is varied and complex, and will require a robust, agile and creative individual to fulfil the needs of the organisation. It is essential that you have an excellent understanding of customer service standards and have prioritisation, organisation and planning skills. In this role you will need to use your initiate to make improvements and have strong analytical skills with the ability to interrogate data and identify trends.

Who are Ambition Institute? 

At Ambition Institute we help schools tackling educational disadvantage to keep getting better, and help their teachers and school leaders to become more expert over time. That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement. 

Our offer 

We are happy to announce that we will be able to offer you:

• Agile working culture, so you can control how you work.
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work.
• Enhanced maternity pay after a year’s service.
• Shared parental leave package.
• Access to free, confidential 24/7 wellbeing and support line.
• Professional development offer for all staff.
• 25 days’ annual leave + bank holidays.
• Employer pension contribution of 11% (10% pension plus 1% national insurance rebate).
• Interest free season ticket / bike loans

How to apply 

All applications must be received by the closing date, 9am on 2 February 2022. Interviews are expected to take place on the 9th and 10th February 2022.

To apply for this role, or any of our other vacancies or for any questions or queries please visit our website. 

Equality and diversity matter to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

The National Citizen Service (NCS) is a flagship policy at the heart of the government’s vision for building a Big Society.  The programme brings together 16-17 year olds from different backgrounds in a summer programme which includes adventure, discovery and meaningful social action.  NCS aims to support participants’ personal and social development and help them develop the confidence, skills and attitudes they need to take on active roles in their communities and develop themselves for their own future.

Job Description

We are looking to appoint an National Citizen Service (NCS) Recruitment Officer, based from Stockport.

As an NCS Recruitment Officer, you will effectively manage relationships with schools, colleges, training/community providers in order to plan, facilitate and deliver recruitment and promotional activities to maximize NCS programme participation in Ashton-Under-Lyne, Oldham and Stockport. 

During delivery periods you will take on the role of a wave leader and will line manage and work closely with a team of sessional workers to ensure the smooth delivery through all 4 phases of the NCS programme. This will give you the opportunity to experience the programme first hand which will help in your recruitment role.

As Recruitment Officer, your main duties will include:

• Working with the managers to reach individual and team targets for the number of young people who express an interest in NCS.
• Gathering data from each of the schools and recruitment sites and developing a targeted recruitment strategy for each site
• Monitoring volume of sign-ups generated and adjust recruitment plans according
• Organizing and running presentations providing additional information on the programme to young people and their families /carers
• Ensuring  systems are accurate and in line with the compliance framework following each recruitment event
• Supporting in the delivery of keep warm events to ensure that young people remain  committed to the programme prior to attending departure day
• Working on the programme in the summer as a wave/phase leader when required including overnight on the 2-week residential phases.

Qualifications

To be successful as an NCS Recruitment Officer, you will need:

• Five GCSEs or equivalent at Grade C or above
• Experience and/or knowledge of secondary and higher education sector or youth engagements/ local authority sector
• Experience in engaging with hard to reach young people
• Sales experience within a targeted environment and proven track record as a top performer
• Experience of delivering presentations to large audiences
• Proven track record of building positive relationships with teachers and other stakeholders
• Excellent presentation and communications skills with the ability to influence, persuade and listen to others
• Ability to relate well to young people from a wide range of backgrounds, engagement them in activities and relate sensitively and confidentially to the needs of young people, parents and their families.

Additional information

Salary: £22,000 per annum

This role is subject to an enhanced DBS check

Regular travel will be a feature of this role, you will, therefore, need a driving licence, access to a car and business insurance.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.