Youth programmes manager jobs in Edinburgh

The National Youth Agency is looking for a Youth Voice and Influence Officer

Youth Voice and Influence Officer
Contract: Fixed term until 30th April 2027
Hours: Full-time - 37 hours per week
Salary: £36,050 (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work

About the Role

We are looking for a Youth Voice and Influence Officer to support the delivery of high-quality, inclusive Youth Voice & Influence (YV&I) initiatives across the NYA, ensuring that young people are meaningfully involved in shaping programmes, influencing decisions, and leading their own advocacy. The YV&I Officer will engage directly with young people and stakeholders, lead on smaller projects and/or individual programme work strands, support internal teams, and contribute to achieving the NYA’s mission of empowering young voices.

This vacancy will have a primary focus on delivering the UK Youth Parliament programme and flexibility to respond to organisational need.

Key Responsibilities

As a Youth Voice and Influence Officer, you will:

1. Deliver Against Key Performance Indicators (KPIs)

• Work with your line manager to define clear KPIs that align with NYA's strategic goals.
• Consistently deliver activities to a high standard within agreed timelines.
• Monitor and report on progress against KPIs, identifying challenges and proposing solutions.
• Support the evaluation of youth engagement programmes to promote continuous improvement.

2. Youth Voice Engagement and Delivery

• Lead and support the delivery of Youth Voice & Influence activities and events.
• Actively engage young people in shaping programmes, campaigns, and decisions.
• Facilitate inclusive, youth-led events, workshops, and forums.
• Ensure accessibility and inclusivity, especially for marginalised or underrepresented groups.

3. Flexibility and Support Across NYA Teams

• Provide flexible support across NYA teams to embed youth voice across organisational activities.
• Collaborate with colleagues to integrate youth input into wider initiatives.
• Share youth engagement expertise with other departments.
• Offer capacity where needed to maintain a consistent youth voice focus.

4. Building Relationships with Young People and Stakeholders

• Develop and maintain trusted relationships with young people and partner organisations.
• Provide support, guidance, and opportunities for young people to participate confidently.
• Foster inclusive and respectful environments for youth engagement.
• Collaborate with external stakeholders to increase youth influence on decisions.

5. Collaboration and Teamwork

• Work alongside other YV&I practitioners and teams to ensure consistency in YV&I work.
• Share best practices and contribute to a collaborative learning culture.
• Provide feedback from young people to shape new initiatives, campaigns, or policies.
• Engage in team meetings and professional development activities.

6. Monitoring, Reporting, and Feedback

• Maintain accurate records of YV&I activities, feedback, and outcomes.
• Assist with collecting and analysing data to evaluate programme impact.
• Contribute to internal and external reporting, presentations, and updates.

7. Supporting NYA’s Strategic Goals

• Align all YV&I work with NYA’s strategic vision of youth empowerment.
• Stay informed of youth sector trends and policy developments.

Why Work for NYA?

• NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

Closing date: 23:59 Friday 14th June 2026
Please note: we reserve the right to close this vacancy early)
Interviews: Week commencing 6th July (subject to change)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The National Youth Agency is an equal opportunities employer. 

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.

No agencies please.

Main Role & Responsibilities

The post holder is required to provide strategic leadership and oversight of all programme activity, ensuring all activity is delivered and evaluated effectively and in alignment with organisational goals.  

The successful candidate will lead and develop programme teams and oversee engagement, planning and delivery, and monitor risk and opportunities. They will develop strong relationships representing the organisation externally, and ensure programmes demonstrate clear impact and meet quality standards.

Role Requirements

Duties will include but not be limited to:

Strategic Leadership & Direction

• Lead all programme activity and ensure alignment with organisational goals
• Translate vision and strategic goals into actionable programme, content and priorities
• Identify opportunities for growth, innovation, and impact
• Contribute to wider organisational strategy and oversee the operationalisation of strategic goals
• Work closely with other heads of services to support strategic development

Programme Development & Design

• Oversee the development and evolution of programmes, content, and resources
• Ensure programmes are evidence-based, relevant, and high quality, aligning with quality standards, working closely with the insights team
• Lead needs assessments and stakeholder consultations to understand programme needs
• Embed inclusivity, accessibility, and best practice in all programme design

Programme Delivery & Operations

• Oversee the planning, implementation and delivery of all programmes
• Develop systems, processes, and timelines for consistent execution
• Manage programme budgets and resource allocation
• Identify and mitigate risks to delivery
• Identify opportunities for commercialisation of products and services

Performance, Monitoring & Impact Measurement

• Define KPIs and success metrics aligned to organisational outcomes
• Analyse data to assess programme effectiveness and impact
• Use insights to drive continuous improvement and strategic decisions
• Report on performance to senior leadership, funders, and stakeholders

Stakeholder & Partnership Management

· Build and maintain strong relationships with:

• • Partners and collaborators
  • Funders and commissioners
  • Community or beneficiary groups
• Represent the organisation externally at meetings, events, and networks
• Identify and develop strategic partnerships to enhance programme reach

Team Leadership & Management

• Lead, manage, and develop the delivery leadership team
• Participate in strategic development and oversee work within delivery and impact portfolio
• Work closely with other heads of services to provide support to the SLT
• Set clear objectives, expectations, and performance standards
• Provide coaching, mentoring, and professional development opportunities
• Foster a collaborative, inclusive, and high-performing team culture

Quality Assurance & Governance

• Ensure programmes meet quality standards and organisational policies
• Maintain compliance with relevant regulations and safeguarding requirements
• Oversee documentation, reporting, and accountability processes

Resource & Content Oversight

• Ensure the development of high-quality programme materials and resources
• Oversee content consistency, branding, and alignment with organisational values
• Ensure resources are accessible and effectively utilised

Financial Oversight

• Manage programme budgets and ensure cost-effective delivery
• Monitor expenditure and ensure alignment with funding requirements
• Support fundraising and contribute to funding proposals as required

Innovation & Continuous Improvement

• Work with Insight and Innovation team to stay informed of sector trends and best practices
• Encourage innovation in programme design and delivery
• Pilot and scale new approaches based on evidence and feedback

· Oversee development of all programmes and associated content and resources

Person Specification 

Essential

· Educated to degree level or have the equivalent experience

· A detailed understanding of education, Health and Social Care and family services and how to engage these sectors

· Confident leader with previous demonstrable experience in overseeing multiple programmes or portfolios with matrix management experience

· Proven track record of developing, delivering, and scaling programmes with measurable impact

· Experience working with a range of stakeholders, including partners, funders, and communities

· Experience managing budgets and resources effectively

· Experience of delivering regional and national programmes

· Strong understanding of programme design, delivery, and lifecycle management

· Understanding of partnership working and stakeholder engagement approaches

· Awareness of relevant policy, regulatory, and safeguarding requirements

· Strong strategic thinking skills with the ability to translate vision into actionable plans

· Excellent planning, organisational, and project management skills

· Ability to manage multiple priorities and complex programmes simultaneously

· Strong analytical skills with the ability to interpret data and drive continuous improvement

· Ability to define KPIs and measure programme success effectively

· Excellent interpersonal and communication skills, with the ability to influence and build relationships

· Proven ability to lead, motivate, and develop teams through coaching and performance management

· Strong commitment to quality, impact, and continuous improvement

· Collaborative and inclusive leadership style

· High level of integrity, accountability, and professionalism

· Adaptable and resilient in a dynamic and changing environment

· Passionate about the organisation’s mission and values

Desirable

· Experience of working in gambling harms prevention sector or another similar or related field

· Experience of operationalising strategic plans

· Experience in developing harm prevention programmes and or interventions

· Knowledge of sector trends, innovation, and best practice

· Leadership qualification

· An understanding of public health frameworks and approach to harm prevention

· An understanding of PSHE, PSE, Learning for Life and Work

The National Youth Agency is looking for a Business Development Manager

Business Development Manager
Contract: 12-month fixed term (Maternity leave cover)
Hours: Full-time - 37 hours per week
Salary: £43,054 per annum (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work

About the Role

We are looking for an entrepreneurial and proactive Business Development Manager to develop relationships and opportunities with new clients, drive income generation and to grow the reach of the charity.

This role leads on securing new business opportunities across tenders, grants, consultancy, training, and government contracts, managing the process from initial research through to submission and handover. It focuses on building and maintaining relationships with partners across the public, voluntary, and private sectors, while promoting the NYA’s services and quality framework.

Key Responsibilities

As a Business Development Manager, you will:

• Seeking and attracting new opportunities for the NYA to work with public sector, voluntary sector, and private sector partners.
• Identifying and assessing prospects across tenders, grants, commercial proposals and government frameworks/contracts.
• Developing win themes, evidence, pricing assumptions (where applicable) and coordinating with internal and external stakeholders to develop bids.
• Managing clarifications, presentations/interviews and negotiation stages with commissioners/funders/clients.
• Keeping pipeline and plans up to date and reporting progress/risks against targets.
• Developing relationships with and maintaining existing relationships with clients and funders.
• Taking bids through to close including final agreements and contract sign off.
• Promoting NYA products, resources, consultancy services and training offer.
• Delivering market research, developing business strategies and pitches, managing projects, and identifying new business opportunities.
• Working as part of the wider Business Development Team to achieve income targets
• Working with our youth work specialists and Programmes and Research teams and reporting to the Head of Business Development.

Why Work for NYA?

• NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

Closing date: 5pm Friday 26th June 2026
Please note: we reserve the right to close this vacancy early
Interviews: Week commencing 6th July 2026 (subject to change)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The National Youth Agency is an equal opportunities employer. 

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.

No agencies please.

Future First is looking for a passionate and organised Programmes & Partnerships Manager to lead the delivery of key partnership programmes that help state school students build confidence, motivation and career aspirations through alumni networks.

This is an exciting opportunity to join a mission-driven charity working to ensure every state school and college is supported by a thriving alumni community. You’ll work closely with senior leaders, funders and partners to manage projects, strengthen strategic relationships and help shape the future of our programmes.

We’re looking for someone with strong project and stakeholder management experience, excellent communication skills and a collaborative approach. You’ll also line manage our Corporate Partnerships Executive and play a key role in driving programme quality, learning and impact across the organisation.

About us Future

First wants to see every state school and college in the UK, and every state pupil, supported by a thriving and engaged alumni community, which improves students’ motivation, confidence and life chances. We have a network of alumni who have supported our programmes in schools for over a decade. They act as accessible and inspirational role models by sharing their stories through a variety of activities, including blogging, online mentoring, networking and careers activities in our member schools. We manage these relationships through our Future First Hub – a safe, social media style interface that allows schools to build and manage every aspect of their network in one place.

About the role

The role of the Programme & Partnerships Manager is to lead and coordinate the planning, delivery, management and monitoring of Future First’s key partnership programmes. This is an exciting opportunity for someone with demonstrable experience in project management, excellent partnership and stakeholder engagement at all levels, and committed to Future First’s aims and values. 

Application process 

To help you prepare the strongest possible application, we are hosting an information and Q&A session about the role on Tuesday 9 June 2026 at 12 noon. This is an optional session where you can hear more about the role and ask any questions you may have. If you would like to join this session, please see the attached job pack for how to register your interest. 

Applications must be submitted by Monday 15 June at 12 noon. Late or incomplete applications will not be considered. There will be two rounds of interview, initially via Zoom (week commencing 22 June) and for those short-listed, in-person in London (week commencing 29 June).

Future First is committed to safeguarding the staff, volunteers and young people we work with. Where applicable, a satisfactory enhanced Disclosure & Barring Service (DBS) check will be required for the successful candidate.

Are you our next Trusts Fundraising Officer?

If you have a talent for story telling, are looking for a role where your words can make a lasting impact and are passionate about giving vulnerable young people life changing opportunities, then this is the job for you. We’re seeking a talented individual who can tell our story and help secure vital funding from trusts and grant-makers.

Trusts and other grant-makers are an important source of funding for our charity. As we look ahead, we’re expanding our Trusts fundraising portfolio to meet the growing needs of our programmes. This is where you come in.

As our Trusts Fundraising Officer, you’ll be an inspiring storyteller whose enthusiasm for our work shines through in your writing. You’ll play a key role in researching new funders, crafting compelling funding applications and keeping our supporters engaged with our work. Your work will involve developing case studies and gathering evidence to show the need for our services. This will help secure sustainable funding. You’ll be supported by our experienced Trusts Fundraising Manager to build lasting relationships with funders. Together, you’ll keep them engaged and informed about the positive impact they’re making on the young people we support.

The Trusts Fundraising Officer must be self-motivated, well organised, able to multi-task, have good administration skills and understand the “power of the outdoors”.  Paid or voluntary experience in a fundraising environment is essential.  This is a great opportunity for somebody looking to take the next step in their career, with plenty of scope to develop your skills and experience within a supportive team. Whilst the role is home-based you must live in the South West to ensure easy access for in-person meetings.

The Charity

At the Youth Adventure Trust, we use outdoor adventure to empower vulnerable young people from Swindon, Wiltshire and Somerset to fulfil their potential and lead positive lives in the future. We work with them to build resilience, develop confidence and learn skills that will last a lifetime, helping them to face the challenges in their lives. Dedicated support, guidance and mentoring from our staff and volunteers ensures young people receive the maximum benefit from our long-term intervention. Our aim is to make a lasting improvement to the lives of vulnerable young people. All our services are provided completely free of charge to the young people who are nominated by schools and other youth organisations to take part.

We’re proud to offer our programmes completely free of charge to participants which means the fundraising team is crucial. With ambitious plans to help more young people over the coming years, our Events Fundraising Officer role is an exciting opportunity to make a real difference. You’ll be well-supported as part of a small fundraising team with a big heart, with plenty of opportunities to visit our programmes and see the tangible impact of your work. 

What We’re Looking For:

• Outstanding communication skills – You can write clearly, persuasively and passionately. You’re confident speaking to others about the charity’s work.

• Writing experience – You have experience writing successful funding applications, proposals, or compelling articles, ideally but not necessarily with a  fundraising focus

• Fundraising experience - You may not have written a grant application before but you should have some paid or voluntary experience in a fundraising capacity.

• Attention to detail – You take pride in your work, have a good eye for detail and a thorough approach.

• Creativity - able to put together eye-catching proposals, impact graphics and social media posts.

• Self-motivation and organisation – You’re able to manage your own time and prioritise effectively.

• Passion for the outdoors and youth development – You understand the importance of giving vulnerable young people outdoor experiences and are willing to put on your waterproofs and join in on our activities and camps to witness first-hand the difference the Youth Adventure Trust makes.

• Willingness to learn - if you think you have what it takes but don’t have lots of experience as a Trusts Fundraiser, this role comes with plenty of scope to develop your writing skills and gain experience within a supportive team environment.

Safer Recruitment

The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. 

Location: Home based- Please note that while the role is primarily remote, candidates must be based in the UK due to periodic travel requirements, including attendance at conferences and other in-person meetings. 

Hours: Part time - 18 hours 

Terms: One-year fixed term contract (with a possibility of extending the role funding allowing)

Salary: FTE £24,750 (actual £11,880)

Pension: NEST Scheme 

Annual Leave: 28 days pro rata (inclusive of bank holidays) 

Normal working week: 37.5 hours 

What we can offer you: 

• Flexible, remote working from home. 

• A positive and friendly staff culture. 

• Annual in-person meet-ups as a team. 

• Laptop and Phone as required. 

• Option to discuss and set your own regular working hours. 

• The opportunity to make a difference to a growing charity and a large, engaged 

community.

• Organisation wide shut down at Christmas in addition to your holiday entitlement 

ABOUT US

PANS and PANDAS are complex neuro-psychiatric conditions which are frequently 

misunderstood and misdiagnosed. PANS PANDAS UK are the only charity in the UK 

working to improve outcomes and ensure brighter futures for people affected by PANS and PANDAS. 

We provide support and information to families, and work tirelessly to inform medical 

practice, raise awareness, engage with medical, social work and educational 

professionals, and much more. 

We are a small team based at home in various UK locations. We keep in touch frequently online and have a warm, supportive and positive culture. 

OVERALL PURPOSE 

The Education Training Development Manager will lead the operational development, and delivery of the national education training programme, ensuring it aligns with organisational priorities and emerging national guidance. The role is responsible for the coordination, growth and quality assurance of PANS PANDAS UK’s national CPD training offer for teachers and educational psychologists (EPs), supporting the development and delivery of high‑quality training modules and strengthening partnerships.

The role reports to and works in close collaboration with the PANS PANDAS UK Education Lead, who retains overall ownership, strategic responsibility and final decision‑making authority for the training programme and the wider education strategy.

Central to this role is working collaboratively with the PANS and PANDAS community and the Youth Advisory Board (YAB) to ensure all training is informed by lived experience.

Key Responsibilities

Programme & Content Development

• Jointly review, update and refine existing CPD materials with the Education Lead, informed by national guidance and emerging research, with the Education Lead holding overall responsibility
• Support development of new training modules and associated materials.
• Explore future delivery models to expand national reach and scalability.
• Identify opportunities for integration of PANS or PANDAS training/materials within University/Initial Teacher Training (ITT) and other relevant programmes.
• Work collaboratively with the PANS PANDAS community and Youth Advisory Board (YAB) to ensure training reflects lived experience.

Trainer Recruitment & Capacity Building

• Recruit and induct additional trainers.
• Support trainer development.
• Maintain consistent quality standards.
• Deliver priority or pilot training sessions when needed to help support programme growth and maintain delivery capacity.

Strategic Programme Oversight

• Provide leadership and direction for the development and delivery of the national education training programme within the strategic framework set by the Education Lead.
• Ensure training content and delivery models align with organisational priorities and upcoming national guidance.
• Lead long-term programme planning, sustainability and continuous improvement.

Partnership Development & Sector Engagement

• Build relationships with MATs, LAs, Universities and other national relevant organisations.
• Work with the charity Communications and Engagement Officer to promote the training models across social media and education networks.
• Attend and present at education sector events and networks to raise awareness of training opportunities.

Commissioning & Income Support

• Develop commissioning packages tailored to MATs, LA’s and other relevant organisations.
• Support pricing structures.
• Identify sustainable income opportunities for the charity via the training.

Quality Assurance & Evaluation

• Oversee monitoring and evaluation processes.
• Prepare reports for the charity as required.

Operational Coordination

• Coordinate scheduling, setup and delivery logistics for all training sessions.
• Manage bookings, confirmations, resource distribution, attendance recording and data collection
• Lead regular training team meetings to support planning and quality assurance.
• Support management and storage of training assets.
• Maintain regular communication with the Education Lead.

Working Environment & Culture

• Remote and flexible working within a digitally enabled national team.
• Supportive work–life balance, flexible leave arrangements and an organisational shutdown during part of December.
• Commitment to equality, diversity and inclusion, with lived experience valued.

Skills, Knowledge & Experience

Essential

• Relevant qualifications (teaching, SEND, adult learning, training design, project management).
• Ability to set priorities and align training with national guidance.
• Experience shaping or influencing SEND practice or programme development within an education context.
• Relationship building skills within the education sector.
• Strong organisational and project management skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Knowledge of the UK education sector.
• Familiarity with digital learning platforms.
• Willingness to gain an in depth understanding of PANS or PANDAS.
• Ability to work sensitively and confidently with the PANS and PANDAS community, including the YAB, creating safe and inclusive spaces.

Desirable

• Degree-level education or equivalent professional experience
• Experience contributing to strategic planning within education, a charity or Local Authority.
• Experience with CPD
• Experience leading multiagency or cross sector initiatives.
• Lived experience of PANS and PANDAS

About Care4Calais and the Legal Access Department

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.

In northern France we operate year-round from Calais, working alongside communities in Calais and Dunkirk to provide warm clothing, bedding and service provision to displaced people who live in difficult and dangerous conditions.

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as providing psycho social support and interaction, including language lessons, sport and music workshops. We also help with vital access to medical and educational services.

Our Legal Access Department is an access to justice project that exists to support people seeking asylum in the UK by facilitating access to legal representation and offering holistic support to people throughout the asylum process. The department, made up mostly of specially trained volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone. We conduct one-to-one, complex casework for people seeking asylum for a variety of matters, over the years we have supported thousands of people to secure legal representation. Our current casework channels include securing legal representation and support for people’s asylum claims, challenges to unsuitable accommodation and potential removal from the UK (for example under the current UK-France ‘One in One out’ deal), and support for young people in their age dispute matters. Our teams work remotely across the UK. The Department seeks to adapt and amend our services based on the needs of the communities that we work with.

About the role

The aim of the role is to support and inspire volunteer teams to undertake the individual one-to-one casework and support that lies at the heart of what the Legal Access Department does, furthering access to justice for people seeking asylum and refugees. The Casework Manager will be responsible for the casework conducted by our Asylum Team, which focuses on securing legal representation for our client's asylum claims and offering holistic support through the difficulties of the asylum process. Casework managers will use their experience and understanding of the UK asylum system and conducting complex casework to guide their teams, working collaboratively with each other and the Head of Department to respond with agility to a fast-moving policy environment.

Responsibilities

Volunteer Management

• Lead existing team(s) of volunteers to undertake their specified roles as agreed with the Head of Department
• Conduct quarterly 1:1s with volunteers to give and receive feedback, reaffirm commitments, review caseloads, support with more complex cases, and ensure volunteer wellbeing. Escalate any issues and/or concerns to the Head of Department where necessary.
• Motivate and engage volunteers, taking into account the remote nature of the roles, collaborating with other Casework Managers.
• Facilitate regular team meetings and/or virtual drop ins for volunteers to ensure continued engagement and space to raise issues or concerns.
• Support volunteer caseworkers undertaking their roles, providing advice on casework and stepping in to support clients where required. Provide casework cover when volunteer caseworkers are otherwise unavailable.
• Supervise the casework conducted to ensure that volunteer caseworkers adhere to casework procedures so that every client receives the same level of service. Where volunteers may struggle to adhere to procedures ensure that concerns are identified and raised in a timely manner to reach an appropriate solution.
• Support volunteers to raise safeguarding / protection concerns through the appropriate channels. Escalate concerns where necessary. Support volunteer caseworkers through debriefs.
• Recruit, train and onboard new volunteers with the support of the Head of Department as required.
• Manage own, limited, complex caseload of clients where required to support the volunteer casework team.

Casework Management

• Oversee the appropriate collection and management of confidential client information and data, ensuring that volunteers adhere to organisational policy at all times.
• Keep team procedure documentation up to date, implementing changes where required to keep pace with the ever-changing policy environment. Work with the Head of Department to proactively adapt the casework services provided to suit the needs of the communities we work with.
• Work with the Head of Department to proactively identify systemic issues seen regionally and/or nationally and influence the direction of the Department. Contribute to evidence gathering and furthering strategic litigation cases supported or undertaken by the Department.
• Report on team progress to the Head of Department via pre-arranged channels and format.
• Attend relevant external meetings representing the organisation as needed, ensuring that knowledge and learning is shared across the department.
• Build and maintain robust understanding of the policy landscape impacting people seeking asylum in the UK, identify and attend external training opportunities, ensure that any learning is passed on to other staff and volunteers across the organisation.
• Build and maintain relationships with key partners and stakeholders, including, but not limited to local authorities, legal teams, and other NGOs focused on support of people seeking asylum.
• Attend and contribute meaningfully to team meetings

Person specification

1. In-depth understanding of the UK asylum system
2. Dedication to social justice with a clear understanding of the challenges faced by vulnerable populations, or a willingness to learn about these
3. Ability to work sensitively with a diverse range of people, demonstrating cultural competence, respect and compassion
4. Able to build positive relationships with a range of stakeholders including those from displaced communities, legal teams, and other charities
5. Clear leadership ability, with the capability to act with initiative and drive
6. An understanding of the volunteer experience including potential challenges volunteers may face
7. Self-motivated and used to managing multiple priorities to meet deadlines
8. Collaborative team member with excellent verbal and written communication skills
9. Strong digital literacy, including ability to work on Google Workspace and Office 365
10. Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset

Whilst not essential, we welcome applications from people with the following skills

     12. Proficiency in one or more of the languages spoken within asylum seeking communities, such as, but not limited to:               Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic

     13. Experience leading and managing volunteer teams from varied backgrounds

Application process

Please apply via CharityJob and submit your CV and a letter of interest. In this, please outline your interest in the role and how you meet the criteria set out in the ‘person specification’. Please include any skills, relevant experience and examples of how you exemplify each point. We recognise that skills and experience come from more than just employment history and encourage anyone who meets most of the specification for this role to apply, even where this experience comes from outside traditional employment structures. If you are interested in applying but do not have all the experience necessary, we encourage you to contact us at admin [@] care4calais .org to set up an informal chat with our staff. We can discuss why you would like to apply for the role and what skills or experiences you have which could be relevant.

The recruitment process will include two interview stages which will both be conducted online. We will be reviewing applications as they arrive and reserve the right to close the advert before the closing date. Care4Calais receives a very high volume of applications for roles we advertise and therefore we are unfortunately unable to offer feedback to applicants who are not successful in securing an interview. We do, however, thank you for your interest and taking the time to apply for this role.

Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we work with. We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK or EU immigration systems.

We are a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system.

As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.

We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment). In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation.

Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview. If you are a candidate with lived experience, please let us know in your application. We respect that people’s identity is not defined by their past experiences and will not expect candidates to describe their lived experience at interview unless they wish to do so.

If you have any questions about this or need additional support with the application process for any reason, please contact us at admin [@] care4calais .org

The On Demand Shift Manager provides operational leadership, clinical oversight and shift coordination for the On Demand bereavement support services which operate Mondays through Fridays 8am to 8pm. The role ensures that children, young people, and adults receive timely, safe and compassionate responses to bereavement needs through digital and on-demand channels.

In addition to line managing the On Demand Bereavement Specialists, the post holder also works on shift as part of the delivery rota to support the team directly, provide real-time guidance, and covers frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care. The post holder will work closely with the Head of On Demand Services to ensure that On Demand Services remain responsive, trauma-informed and aligned with best practice and organisational priorities.

Main Responsibilities

Leadership and Management

· Lead and coordinate daily On Demand service operations to ensure timely and effective response to live support requests

· Working closely with the other On Demand Shift Managers, manage team rotas, shift allocations, and cover arrangements to maintain consistent staffing and service continuity

· Provide real-time oversight during active service hours, offering guidance on case complexity, prioritisation and risk management

· Work on shift as part of service delivery to provide direct bereavement support, model best practice and ensure adequate cover during periods of high demand or staff absence

· Ensure service efficiency through proactive communication, timely handovers, and smooth transitions between shifts

· Support the Head of On Demand Services in monitoring resourcing, workflows and performance metrics

·  Offer live, on-shift supervision and mentorship to On Demand Bereavement Specialists, ensuring quality and consistency of interventions

· Support staff in making safe, informed, and trauma-sensitive decisions in line with organisational safeguarding policies

· Provide clinical leadership for the On Demand Bereavement Specialists on shift, offering case consultation and decision-making support particularly in high-risk, ethically complex or emotionally intense presentations

· Hold clinical responsibility for the most complex service users on shift, supporting staff to formulate risk, decide on interventions, and coordinate onward referrals or emergency responses in line with organisational policies and processional codes of ethics

· Model high standards of clinical thinking, boundaries and self-care, supporting staff and volunteers to manage vicarious trauma, moral distress and the emotional impact of working on an On Demand service

· Facilitate reflective debriefing following challenging or traumatic cases to maintain staff wellbeing and service stability

· Ensure all support aligns with the NICE (2004) Level 2 psychological intervention framework and current evidence-based practice

· Foster a compassionate, psychologically safe team culture that prioritises practitioner wellbeing, resilience, vicarious trauma awareness and continuous learning from service delivery

· Collaborate with the Head of On Demand Services on workforce planning, recruitment, induction and succession to maintain service resilience and capacity

Communication and Relationships

· Communicate clearly and sensitively within the organisation and with external partners, including parents, carers and professionals across social care, education, health and mental health services (i.e. schools, social services, CAMHS, CMHTs and/or GPs)

· Provide clear, supportive and trauma-informed communication to bereaved children, young people and adults during live shifts, adapting approach to age, crisis level and digital medium

· Offer real-time guidance, debriefing and constructive feedback to On Demand Bereavement Specialists during shifts, promoting consistent standards and shared learning

· Build collaborative relationships with internal teams and external stakeholders to support integrated care pathways

· Communicate effectively with the Head of On Demand Services and senior leadership on shift incidents, risks, service pressures and quality improvements, escalating appropriately

· Handle sensitive feedback, complaints and critical incidents with empathy, transparency and solution focus, maintaining trust with internal and external stakeholders

· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties

· Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families

· Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults

· Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support

· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations

Knowledge, training and experience

· Assess and engage in interventions with children, young people and/or adults in accordance with best practice

· Complete comprehensive psychosocial assessments which include assessments of risk and determining appropriate level of response/intervention

· Deliver targeted pre/post bereavement support and interventions utilising a range of therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework

· Advanced understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults

· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct

· Maintain knowledge about current, evidence-based practice

· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies

· Demonstrate knowledge of all relevant policies and procedures

· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate

· Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery

· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities

Analytical and judgment skills

· Strong ability to make rapid, sound clinical and safeguarding judgments during live shifts, assessing risk, prioritising cases and deciding on immediate interventions or escalations

· Analyse real-time service data to optimise shift deployment, identify trends and recommend operational improvements

· Alongside the Head of On Demand Services critically evaluate team performance, recordings, transcripts and audits to provide targeted service or staff development, mitigate practice drift and uphold clinical governance standards

· Exercise exceptional professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults pre and post bereavement and in the delivery of immediate on demand support

· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths

· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support

· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief

· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support

· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring

· Planning and organisational skills

· Strong shift and staff coordination

· Plan and organise work autonomously while engaging collaboratively with colleagues and volunteers to support coordinated care and seamless service delivery

· Support in the organisation of comprehensive quality assurance processes including shift audits, case sampling, outcome tracking and compliance monitoring

· Plan and deliver team training, drills and simulations for crisis scenarios, digital tool proficiency and new protocols, ensuring readiness for peaks in bereavement demand

· Provide cover and support for On Demand Support Service staff during periods of absence or high demand

· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements

· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness

· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives

Person Specification

· Level 4 qualification (or above) in counselling, psychotherapy, clinical psychology, counselling psychology or arts psychotherapy Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Evidence of relevant continuing professional development

· Experience of leading a team, ideally in bereavement, palliative care, mental health or closely related fields

· Experience with digital platforms

· Proven track record of successfully managing multidisciplinary teams delivering services to complex service users and complex safeguarding and risk issues involving children and adults

· Proven skills in managing teams and change successfully

· Experience of working therapeutically with children and young people

· Experience of working therapeutically with adults

· Robust knowledge of the emotional and psychological impact of bereavement and the needs of bereaved children, young people, families and adults

· Strong understanding of grief, loss and trauma across the life course, and of evidence-based bereavement interventions for children, young people and adults

· Deep understanding and knowledge of psychological theories, therapeutic interventions and models of grief work for children, young people and adults, and their effective application in practice

· Able to make clear psychological assessments inclusive of risk, safeguarding and mental health needs for children, young people and adults

·  Expert knowledge of safeguarding policies and procedures

· Strong leadership, communication and relationship-building skills, with the ability to influence at senior levels and work collaboratively across teams and organisations.

· Strong understanding of change management and how best to implement change

· Excellent communication skills both verbal and written

· Attention to detail and produces reports and information to a consistently high standard

· Ability to manage time effectively, meeting deadlines while maintaining quality and accuracy

· Ability to successfully work collaboratively with colleagues, demonstrating strong interpersonal skills and the ability to influence and engage others positively

· Ability to deliver effective support, supervision, and line management to staff and volunteers, fostering professional growth and accountability

· Model high levels of personal integrity, professionalism, and ethical conduct

· Bring passion and enthusiasm for delivering high quality digital first bereavement services to children, young people, families and adults

Benefits

· 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 17th June 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Please refer to our recruitment pack for further details on the interview process.

The Role
We are looking for a Partnerships Development Manager to develop our approach to, and implement a comprehensive partnership development plan, aligning with our longer term strategic aims. You’ll collaborate across the organisation to understand business aims and objectives, and with one eye on the external market you’ll help to find solutions through seeking new opportunities and in turn developing key new relationships with organisations. You will be skilled in research and prospecting for new business development opportunities, performing the due diligence required and in developing mutually beneficial relationships with key partners which will enable us to deliver for our audiences and achieve our long-term plans. .
 
 
What you'll do
 

• Collaborate with stakeholders across the charity to understand key business aims and objectives. 
• Scan the external landscape to identify strategic partnership opportunities that strengthen service delivery, influence systems and improve outcomes for deaf children and their families. 
• Prospect both warm and cold relationships for potential partners to help NDCS achieve our goals. 
• Use your keen research skills to perform due diligence to ensure potential partners are compatible with our aims and our values. 
• Make strong decisions regarding which partnerships to take forward and which to not progress based on insight. 
• Develop mutually beneficial relationships with new and existing partners to enable NDCS to deliver against strategic plans.

 
What you'll need

• Proven experience in developing new business from prospecting to partnership.
• Strong research skills and a demonstrable ability to perform due diligence to ensure partners are aligned with NDCS values.
• Proven ability to manage risk effectively making tough decisions based on insight.
• Experience in developing warm and cold relationships and partnerships to ensure mutually beneficial outcomes which meet NDCS’s strategic goals.
• Experience in developing a strategic approach to new business, performing market and competitor analysis and using this insight to inform your decision making.
• Strong digital skills and a sound understanding of agile values & principles.
• A criminal record check / DBS disclosure (if offered the position).

What you'll get

• Home-based working with flexible hours.
• 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan.
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

 
What we do
 
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
 
 
Pre-employment checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.
 
To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
 

Disability Confidence
 
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. 
 
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.

The Head of Programming will set the creative direction for CST’s conference and events portfolio, shaping ideas, themes and experiences that resonate with school trust leaders. This role is responsible for turning complex issues — in education, public service and wider society — into compelling, well-crafted programmes that feel distinctive, relevant and worth attending.

The Head of Programming combines strategic oversight with hands-on creative leadership: curating speakers, designing formats and building narratives that challenge thinking and spark new connections. The role will lead and develop CST’s conference producers, building a high performing team with the capability to design and deliver consistently strong programmes that are intellectually sharp, well-paced and grounded in what the sector needs now to deliver the best outcomes for children.

Key responsibilities

• Set the overall programming strategy for CST’s conference portfolio, aligned with organisational priorities and audience needs

• Lead the development of conference themes, narratives and session architecture

• Ensure programmes are coherent, purposeful and drive engagement and learning

• Ensure programmes are completed to time and budget

• Design and test innovative formats that build engagement and connection

• Keep abreast of event trends in the wider sector to ensure that CST’s offer continues to be compelling and unique

Speaker curation and content development

• Identify, secure and brief high-calibre speakers from across education and related sectors

• Collaborate closely with CST’s Professional Community Chairs and CST’s system, commercial and charity partners to design insightful and enjoyable conference experiences for delegates

• Shape session content with speakers to ensure relevance, clarity and practical value for CST’s audiences

• Ensure diversity of perspectives, backgrounds and voices across programmes

Audience insight and quality assurance

• Maintain a clear understanding of the current challenges facing school trusts and audience needs

• Use insight from members, partners and previous events to inform programme design

• Set and uphold quality standards for all conference content and delivery

• Evaluate programme effectiveness and use insights for continuous improvement.

Cross team collaboration

• Work closely with colleagues in events, marketing, partnerships and policy to ensure that programmes are deliverable, well communicated and commercially successful

• Align conference content with CST’s wider community and professional development offers

• Support sponsorship and partnership conversations by shaping compelling programme opportunities

Leadership and delivery

• Lead the end-to-end programming process from concept to delivery 

• Manage timelines, decision points and speaker processes to ensure that programmes are delivered on schedule and effectively marketed

• Provide on the day support for speakers, ensuring smooth delivery and strong audience experience. 

The Training Trainer supports the Training Manager in the design and delivery of specialist, evidence-informed trainings programmes for professionals supporting bereaved children, young people and parents across health, social care, community, voluntary and private sectors.

Using trauma-informed, evidence-based content delivered through both digital platforms and in-person, the role ensures professionals have practical tools to identify, respond to, support and/or refer bereaved children, young people and parents.

Main Responsibilities

• Working collaboratively with the Training Manager, external facilitators and the team’s administrator to co-ordinate training requests responses.
• Working with the Training Manager and colleagues, support the design of training programmes tailored to the needs of the training delegates.
• Deliver the organisation’s professional training packages online and/or face-to-face as required.
• Work with the team to ensure efficient flow of processes and procedures.
• Research key areas in need of bereavement training packages.
• Be an ambassador for the need for bereavement continued professional development and training across all health, social care, community, voluntary and private sector professions.
• To form key relationships with individuals and organisations to promote off-the-shelf training as well as bespoke trainings.
• To work with the team to develop new training programmes and content.
• Work with the Marketing and Communications Team to promote training programmes.
• Collaborate with the team to develop and review feedback framework to evaluate the training.
• Use feedback to improve the current training offer and identify gaps.

 Communication and Relationships

• Build and maintain effective relationships with health, social care, community, voluntary and private sector professionals across the UK.
• Act as an ambassador for key training programmes, promoting values of empathy, inclusion and best practice in bereavement support.
• Collaborate closely with the Training Manager, colleagues and the Training Administrator to co-ordinate training requests and ensure a seamless client experience.
• Engage with internal teams, including Marketing and Communications, to publicise training offers and strengthen audience reach.
• Work proactively to establish and nurture key relationships with external networks, commissioners, and organisations to increase awareness and uptake of training programmes.
• Communicate sensitively and confidently when delivery content that may evoke emotional responses, ensuring a safe and supportive training environment.
• Demonstrate and promote the organisation’s values and culture through all forms of communication, behaviours and professional relationships.

Knowledge, Training and Experience

• Strong presentation, facilitation and communication skills, adaptable to a variety of audiences.
• Contribute to the creation of bespoke training programmes or training sessions as well as to the development of new training packages.
• Develop and adapt training content for both in-person and digital delivery using a variety of digital platforms.
• Demonstrate a robust understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, and adults, including families.
• Demonstrate a high level of understanding of the organisation’s evidence-based tiered service model.
• Participate, and where appropriate, lead on training consultations to formulate an assessment of training needs.
• Use outcome measures and/or feedback tools to monitor progress, evaluate the impact of delivery, and reflect on own practice.
• Adhere to legislation and statutory guidance related to Safeguarding Children and Young People and Safeguarding Adults at all times.
• Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective delivery.
• Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities.

Analytical and Judgement Skills

• Assess training needs through consultation, feedback and sector research to inform targeted content development with the support of the Training Manager.
• Evaluate participants’ feedback systematically to review the quality, relevance and impact of training’ identify areas for improvement and gaps in provision.
• Exercise sound judgement when responding to sensitive disclosures or emotionally charged discussions during training, ensuring appropriate support and signposting.
• Apply analytical thinking to review emerging issues in bereavement, end of life, palliative care, mental health and wellbeing, to guide future training design.
• Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support.
• Apply a trauma-informed and developmentally appropriate lens to training development and delivery, ensuring sensitivity to cultural, social, and contextual factors influencing grief.
• Ensure accurate, timely, and meaningful data recording and reporting to inform service evaluation, and organisational performance monitoring.

Planning and organisational skills

• Prepare thoroughly for assigned training sessions, ensuring all materials, technology and resources are ready in advance.
• Deliver training sessions to time and quality standards, managing transitions between content, activities and Q&A smoothly.
• Deliver a suite of training packages online and/or face-to-face as required, adapting content to meet specific delegate needs as needed.
• Contribute to the design and maintenance of robust systems and workflows that support the smooth flow of processes from enquiry to evaluation.
• Research new areas of bereavement training need and contribute ideas for the development of new programmes and resources.
• Collaborate with colleagues to maintain and refine the evaluation and feedback framework, drawing on insights to drive continuous improvement and suggesting improvements to the training offer.
• Manage time effectively across multiple projects and priorities, working flexibly to delivery high quality outcomes within deadlines.
• Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements.
• Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness.
• Provide cover and support for team members when needed.

Qualifications & Training

Essential

· Relevant professional qualification in working in education, training or learning

· Evidence of ongoing professional development and commitment to continuous learning

· Training in bereavement, grief and trauma informed practice

Experience

Essential

· At least three years’ recent experience (in the past six years) of delivering training to professionals

· Experience of facilitating group work

· Experience of planning and designing training programmes

· Experience of liaising with and working alongside organisations that support children, young people and/or adults

· Experience of working with vulnerable communities

· Experience of delivering training using a digital platform

· Demonstrable experience of safeguarding children, young people and vulnerable adults and an ability to practise in a way that promotes this

· Experience of working collaboratively with multi-agency professionals

Desirable

· Experience of working within a bereavement, palliative care of mental health setting

· Experienced in using outcome measures to evaluate practice

Person Specification

Skills & Knowledge

Essential

• Demonstrate a strong understanding of bereavement, grief, loss, trauma, and their psychological and developmental impact on children, young people, parents and families
• Knowledge of current research, theories, national frameworks, and NICE guidance related to bereavement and children’s mental health
• Empathetic, compassionate approach
• Proven ability to design, deliver and adapt bereavement training effectively through digital platforms, maintaining engagement, safety and impact
• Excellent communication and interpersonal skills, with the ability to engage sensitively with stakeholders while maintaining professional boundaries at all times
• Consulting mindset with the ability to quickly assimilate information and to translate this into potential solutions and ways of working
• Awareness of safeguarding legislation, policies, and procedures
• Understanding of information governance, confidentiality, and data protection requirements
• Understanding of equality, diversity, and inclusion within practice
• Emotional maturity, stability and resilience with a strong commitment to self-care and the ability to seek support and guidance when difficulties arise in the course of work

Benefits

• 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
• TOIL for our hours work.
• Contributory pension scheme.
• Company sick pay.
• Employee Assistance Programme.
• Life assurance.
• Training loans.
• Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 16th June 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

For further details on the interview process, please refer to our recruitment pack.

The overall purpose of the role is to lead and coordinate meaningful participation and engagement opportunities for children, young people and adults to shape services, influence decision-making and ensure the voices of lived experience are central to organisational development. The postholder will support in designing, delivering and evaluating initiatives that build trust, inclusion and empowerment.

Main Responsibilities

• To co-ordinate and provide safe spaces for children, young people and adults to participate in user- led activities and projects.
• To be a key link between children, young people and adults within our participation service and staff, making sure their voices and experiences are heard.
• To recruit and engage children, young people, and adults, to enable them to feel comfortable to join our Participation service.
• To support the Head of Voice, Participation & Engagement to develop opportunities for children, young people, and adults to be actively involved throughout the organisation.
• Lead and facilitate small scale participation projects.
• To maintain records of all interactions with stakeholders, using Salesforce.
• To be able to work flexibly, including regular evening and occasional weekend work in response to participants availability.
• Support the Head of Voice, Participation & Engagement in planning and facilitating forums.
• Work with people with lived experience of bereavement to create meaningful content and service recommendations.
• Work across the organisation sharing, promoting and training in best practice in participation.
• To assist in planning, organising and delivering participation events (virtually and in-person).
• Ensure that a range of voices are heard, with particular focus on EDI.
• Ensure the safety and wellbeing of members of the participation service through adherence to the organisation’s safeguarding policy and practice.
• Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements.

Communication and Relationships

• Develop and maintain trusted relationships with children, young people, families, adults, and stakeholders to create safe and inclusive spaces for participation.
• Facilitate group and one-to-one engagement sessions using creative and accessible methods to ensure diverse voices are heard and valued.
• Collaborate with internal teams, including service delivery, communication, marketing and fundraising to embed participation principles across all areas of work.
• Represent the organsiation externally at meetings, events and networks, sharing insight from lived experience to inform sector-wide learning.
• Translate feedback and participation outputs into clear reports, presentations or creative formats that inform decision-making.
• Demonstrate empathy, confidentiality and active listening when engaging with individuals or groups who may have experience loss and trauma.
• Establish excellent internal working relationships with peers and colleagues.
• Model the values and culture of the organisation in interactions and relationships at work.
• Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties.
• Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families.
• Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults.
• Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support.
• Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations.

 Knowledge, training and experience

• Proven experience in youth participation, community engagement, co-production, or related areas, ideally within charity, education or health and social care sector.
• Understanding of participation frameworks, rights-based approached and trauma-informed practice.
• Demonstrate a good understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults.
• Experience in facilitating groups, workshops, and creative engagement activities both in-person and online.
• Ability to translate engagement insight into practical feedback and recommendations
• Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act.
• Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery.
• Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities.

Analytical and judgment skills

• Ability to gather qualitative and quantitative feedback and identify key themes, trends, and areas for improvement.
• Exercise sound judgement in managing sensitive information, ethical boundaries and participant confidentiality.
• Assess engagement risks and implement appropriate boundaries and referrals in line with safeguarding policies.
• Critically evaluate participation initiatives and contribute to evidence-based practice through reflection, evaluation tools and reporting.
• Balance organisation priorities with participant needs, ensuring representation remains authentic rather than tokenistic.
• Ensure accurate, timely, and meaningful data recording and reporting to inform practice, service evaluation, and organisational performance monitoring.

Planning and organisational skills

• Plan, coordinate and deliver participation activities, forums and events with clear objectives, timelines and outcomes.
• Support the development of annual participation calendars or frameworks as needed.
• Manage competing priorities across multiple projects, ensuring timely communication with internal teams and external partners.
• Maintain accurate records, consent forms and participation data using appropriate digital systems.
• Support logistical arrangements including venue booking, accessibility adjustments, transport and safeguarding measures.
• Contribute to strategic planning by identifying emerging themes, opportunities for partnerships and areas for innovation.
• Provide cover and support for participation and engagement team members during periods of absence or high demand.
• Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness.
• Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives.

Person Specification

Essential

• Minimum 3 years’ experience of working with children and young people or adults in health, social care, youth, community or education setting
• Experience of advocating for the interests of children, young people or vulnerable adults or individuals from ethnically diverse communities
• Strong written and oral communication skills, with experience of tailoring these to a wide range of audience
• Excellent communication and interpersonal skills, with the ability to engage sensitively with children, families, and professionals while maintaining professional boundaries at all times
• Experience of facilitating participation groups both in person and online
• Knowledge of different facilitation approaches and methods
• Demonstratable experience of safeguarding children, young people and vulnerable adults and an ability to practice in a way that promotes this
• Experience of building trusting relationships with children, young people, and adults creating safe space
• Passion for the power of Voice and Lived Experience
• Understanding of the challenges that participation work can present, and experience of how to overcome this
• Ability to work collaboratively within a team and with external organisations
• Emotional maturity, stability and resilience with a strong commitment to self-care and the ability to seek support and guidance when difficulties arise in the course of work
• Strong IT skills, including confidence in using multiple IT systems

Desirable

• Experience of working in bereavement sector

Benefits

• 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
• TOIL for our hours work.
• Contributory pension scheme.
• Company sick pay.
• Employee Assistance Programme.
• Life assurance.
• Training loans.
• Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 16th June 2026 at midnight

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Please refer to our recruitment pack for further details on the interview process.

Project Officer, I Bike Schools Programme - East Lothian

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Project Officer, I Bike Schools Programme – East Lothian

Scotland

£29,835 per annum (pro rata for part time)

Ref: 125aREC

Part time 18.75 hours per week – we are happy to talk flexible working

Base: Selected Schools in East Lothian and flexibility to work from home when not delivering in-school sessions. 

Contract: Fixed term contract until 31 March 2027 (with possible extension)

ABOUT THE ROLE

Team: Delivery/ SWNI

As the Project Officer, you will support schools across East Lothian to increase active travel, such as walking, wheeling and cycling. Your work will help pupils, staff and local communities travel in healthier and more sustainable ways.

What You’ll Be Doing

•      Deliver behaviour change and engagement projects that encourage active travel.
•      Plan, organise and run educational sessions, practical activities and events that help people make positive changes in how they travel.
•      Build effective working relationships with schools, community groups and local authorities to support these projects.
•      You will recruit, guide and support volunteers who help with the work of the Walk Wheel Cycle Trust, making sure they feel informed and confident.
•      This role involves physical tasks such as lifting and moving bicycles, transporting boxes and equipment, and setting up activities within school environments. We welcome applications from all candidates and will consider reasonable adjustments to support individuals in carrying out these duties.

This role is ideal for someone who enjoys delivering fun activities with children and adults, who thrives outdoors, with a flexible approach to working independently and in teams.

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

•     At least 3 years of experience working with community groups. This can be paid work or voluntary work.
•     An understanding of Active Travel (walking, wheeling, cycling) and the challenges faced by communities who experience inequality or barriers.
•     Experience leading group workshops and presenting information clearly, both online and in person.
•     Knowledge of safeguarding principles and the ability to apply safe working practices that promote the safety and wellbeing of children, young people, and adults at risk.
•     You will be required to travel between schools and transport equipment as part of this role. A full UK driving licence and access to a vehicle is therefore needed.

LIVING OUR VALUES

At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are:

Always Learning – curious, open‑minded and committed to continuous improvement.

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.

Taking Ownership – proactive, responsible and empowered to make things better.

Delivering Together – collaborative, transparent and motivated by shared success.

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees

• Option to buy an extra week of annual leave (pro-rata for part-time employees) 

• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays.
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust 

• Bike, computer and season ticket loans 

• Discount benefits 

• London Weighting Allowance of £4,530 per annum, pro rata for all those living within a London Borough (32 local authority districts plus the City of London).

• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay 

• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 16 June 2026
• ·     Interviews will be held in the East Lothian Council on the 30th June – 1st July 2026. To apply, please complete our online application form. 
• ·We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• ·     Adjustments are available throughout the application process.

Job Title: Test and Quality Assurance (QA) Engineer - Web Applications

About You:
You would be working within the Cadet Digital Services framework, ensuring the UK’s Cadet Forces MIS and associated web apps are maintained to an exceptional standard. We are looking for a dedicated and detail-oriented Test and Quality Assurance (QA) Engineer to join our Agile Delivery team. If you are passionate about ensuring the highest quality implementation and delivery of web applications and have a proven track record in both manual and automated testing, we’d love to hear from you!

Key Responsibilities:

• Conduct comprehensive manual testing of web applications to ensure functionality, usability, and performance.
• Develop, implement, and maintain automated test scripts using tools such as Playwright, Cypress or Selenium Web Driver.
• Collaborate closely with the development and project teams throughout the Software Development Life Cycle (SDLC), ensuring Agile and SCRUM methodologies are followed.
• Utilise test management and bug tracking tools such as Azure DevOps or JIRA to document test cases, track defects, and manage testing processes.
• Work closely with developers to ensure the seamless integration and architecture of web applications using technologies like HTML5, CSS, and JavaScript.
• Analyse test results, identify problems, and work with developers to seek solutions to ensure optimal performance and user experience.
• Leverage knowledge of Oracle Application Express (APEX) in testing and troubleshooting web applications.
• Work in an Agile environment with a key role in all ceremonies.

Required Skills and Qualifications:

• Proven experience in manual testing of web applications.
• Strong practical knowledge of MS365 applications.
• Strong background in creating and running automated testing scripts (experience with Cypress or similar is highly preferred).
• Solid understanding of SDLC, Agile, and SCRUM methodologies.
• Experience with test management and bug tracking tools (e.g., Azure DevOps or JIRA).
• Knowledge of core web technologies such as HTML5, CSS, JavaScript, and web application architecture.
• Excellent analytical, problem-solving, and communication skills.
• Familiarity with Oracle Application Express (APEX) is a plus.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 2359 hrs on Sunday 21st June 2026 by 2359.

Interviews will be held ishortly after.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.