Youth worker jobs in bristol
We have an exciting opportunity to work for Bristol City Robins Foundation as a Youth Worker.
Our Youth Worker will work with young people and their families based in South Bristol and beyond. The role will see trusting relationships built between known young people in the community, partnered with professional mentors who can relate to the young people and help guide them into positive provision or employment. The focus will be on the number of positive hours these young people can spend with their mentors and away from negative influences in their lives.
Your main responsibilities:
- Delivery of small, targeted group work with young people.
- Delivery of small, targeted group work with young people in school.
- Delivery of youth club sessions (evenings).
- Develop positive relationships between you and the young people to ensure you get the best outcomes.
- Collect and store data to evidence the impact of the 1-2-1 work and mentoring to ensure it is sustainable and continues to change the lives of young people who we work with.
- To be part of developing our mentoring strategy and ensure we meet the needs of young people in Bristol now, and in the long term.
- To use early intervention where possible and to provide long-term opportunities and pathways, working with clear evidence of need and agreed success criteria.
- Work closely with parents/carers to ensure we get the best outcomes for them as well as the young person.
- Building new relationships with local schools, youth organisations, and other agencies to increase capacity and referrals into programs.
- Support Youth Work Manager with upskilling and day to day support of Youth Mentors.
- Follow safeguarding Protocols, reporting, and concerns or incidents promptly and maintaining a safe environment for all individuals under their care.
- Adhere to EDI guidelines, treating all colleagues and participants with respect and fairness, and actively participating in EDI training and initiatives.
- Adhere to sustainability guidelines, minimising waste and resources consumption in daily tasks, and actively participating in environmental initiatives and training.
- Complete any other tasks identified by your line manager, deemed relevant to the role.
- Work evenings and weekend when needed.
You will have:
- An understanding of the issues faced by young people, specifically in relation to young people in areas of deprivation.
- Experience in working with targeted groups or individuals in areas of deprivation, through building positive relationships and mentoring.
- Ability to build positive, long-lasting relationships.
- An understanding of safeguarding and health and safety in a youth work setting.
- A proven ability to work to under pressure to tight deadlines.
- A commitment to supporting young people, and the principles of equality and diversity.
- Self-motivated and the ability to work on own initiative.
- Excellent communication skills including written, telephone and interpersonal skills.
- Proven planning and organization skills.
- IT literate.
- Full UK driving license.
Safeguarding Statement:
Bristol City Robins Foundation is committed to safeguarding children's and young people's welfare and expects all staff and volunteers to endorse this commitment. This post requires Enhanced Criminal Records Checks and may include checks against the Barred Lists; as such, it is exempt from the Rehabilitation of Offenders Act (1974). Therefore, all convictions, including spent convictions that have not been subject to filtering by the DBS, should be declared.
Equality Statement:
The successful candidate must ensure a positive commitment to equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description. The candidate must also promote positive working relationships between all internal and external stakeholders.
Benefits
We will give you:
- 25 days annual leave increasing to 28 days after 3 years employment and 30 after 5 years (plus bank holidays and Christmas closure days)
- A flexible working environment.
- Pension scheme.
- Generous continuous personal development budget.
- 2 x BCFC and Bristol Bears tickets to home league games
- Work equipment (BCFC clothing, laptop)
- The opportunity to be part of an incredible journey.
Notes
This position is full-time (37.5 hours per week). Candidates must be willing to work occasional evenings and weekends. The successful candidate will be subject to an Enhanced DBS check.
To apply, please complete the application form at the bottom of the advert - CVs alone will not be accepted.
The full role profile is at the bottom of the advert.
Closing date for applications: Wednesday 26th November 2025, at 5 pm.
Interviews will likely take place in the week commencing the 1st December 2025
We would be looking for a successful candidate to start ASAP.
If you have any questions relating to the role, please email.
Thank you!
We have an exciting opportunity for two Children & Young People (CYP) Programme Facilitators to join WeMatter - our established and growing pan-England digital service for children & young people who have experienced domestic abuse.
These are home-based roles, working term-time only, on a fixed term contract until 31st July 2027.
Are you ready to join an innovative, committed, and caring team making a real difference?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role:
This role is home-based (which must be within England and Wales), working term time only. As a CYP Programme Facilitator you will be responsible for providing safe, high-quality and consistent support to children and young people who have experienced domestic abuse through the online delivery of the CYP Recovery Toolkit. You will engage with children and young people who have experienced Domestic Abuse, to encourage involvement in the programme activity and to provide advice, information and advocacy where necessary.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
YOUTH AND COMMUNITY WORKER
OASIS HUB NORTH BRISTOL
FULL TIME
12 MONTH FIXED TERM CONTRACT (WITH VIEW TO EXTEND)
SALARY: £28,088 per annum
We have an exciting opportunity for a youth and community worker to join Oasis Hub North Bristol. Our Youth and Community Worker will work with young people and families across the community to develop positive activities which promote a sense of belonging.
We’re looking for an individual who has a passion for supporting young people and developing community led activities. The role will involve supporting young people and families in our local Oasis academies but also in the wider community, inspiring and enabling local people to be an active voice and developer in their local area.
The successful post holder must have:
· Good standard of basic education, including English and Maths Level 2
· Experience of youth work either as a volunteer or professionally
· Experience of managing and working with volunteers
· Ability to build long lasting, positive relationships with both young people and adults
This is an exciting opportunity to be part of a growing national organisation, making a real difference to communities on a local level. As part of the package, Oasis offers:
· A pension scheme, currently offering 7% employer contribution
· A generous holiday allowance
· Working as part of a friendly, community-minded team of professionals
If you are interested in being part of this service, then please:
To apply, please send your CV and a Supporting Statement (no more than two A4 pages)
Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.
Completed applications should be returned by 9am Monday 1st December 2025
Interviews will take place week commencing 8th December 2025.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.
If you require assistance or adjustments to overcome potential barriers during the recruitment process, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
Thank you!
Lead Youth Development Worker
Oasis Hub North Bristol
Full Time
Contract: Permanent
Salary: £30,501 per annum
We have an exciting opportunity for a Lead Youth Development Worker to join our team. This role will lead and develop our youth work offer across the 4 villages area of North Bristol (Lawrence Weston, Shirehampton, Sea Mills and Avonmouth).
We’re looking for an individual who has a passion and flair for supporting young people, promoting a sense of inclusion and belonging. The right candidate will have experience of both targeted and open access provision and a desire to enable young people to promote their voice and views to shape the future of youth work in the area.
The successful post holder must have:
· Good standard of basic education, including English and Maths Level 2
· Level 3 or equivalent in youth work
· Experience of leading and developing youth programmes (both open access and targeted)
· Ability to build long lasting, positive relationships with both young people
This is an exciting opportunity to be part of a growing national organisation, making a real difference to communities on a local level. As part of the package, Oasis offers:
· A pension scheme, currently offering 7% employer contribution
· A generous holiday allowance
· Working as part of a friendly, community-minded team of professionals
If you are interested in being part of this service, then please:
To apply, please send your CV and a Supporting Statement (no more than two A4 pages).
Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.
Completed applications should be returned by 9am Monday 1st December 2025
Interviews will take place week commencing 8th December 2025.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.
If you require assistance or adjustments to overcome potential barriers during the recruitment process, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
Thank you!
Youth Mobilisation Specialist
Reference: OCT20255464
Location: Within 3 hour travelling distance of London
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Salary: £30,940.00 - £33,215.00 Per Annum
Benefits: Holidays, Pension and Life Assurance
Join the RSPB’s mission to empower the next generation of nature campaigners! As the Youth Mobilisation Specialist, you’ll help drive a bold programme of youth campaigning and engagement - from co-creating campaigns with young people to delivering inspiring events and dynamic communications. You’ll amplify young voices, grow our community of young volunteers, and shape the future of youth-led action for nature. You’ll work closely with the Youth Council, building partnerships, and shaping a compelling youth offer that helps us reach more, and more diverse, young people.
So if you've got a background in working with young people, campaigner mobilisation and volunteer management, apply today!
What’s the role about?
- Supporting the Youth Mobilisation Manager in delivering a dynamic and engaging programme of youth mobilisation and campaigning activities
- Supporting Youth Council members and young supporters to deepen their involvement in our work
- Playing a key role in increasing the number and age diversity of active RSPB supporters by developing a relevant and compelling youth offer & improved supporter journey
- Contributing to the development of project proposals focused on Youth and Community Campaigning
- Developing and managing the communications channels for young supporters
Essential skills, knowledge and experience:
- Experience of working with young people, ideally in the context of campaigning and mobilisation
- Experience of organising online and face-to-face large events
- Experience of contributing to the development of successful project proposals and funding applications
- Experience of recruiting, supporting and working effectively with volunteers
- Ability to build and maintain strong partnerships with external organisations
- Strategic thinking and an understanding of how to apply campaign pressure for maximum impact
- Ability to navigate a large, complex organisation operating across the UK
- Strong time management skills, with the ability to prioritise high-impact work aligned with the RSPB’s strategic goals
- Excellent attention to detail and the ability to create high-quality materials tailored to diverse audiences
- Experience managing communications channels, including facilitating and curating content created by young people
- Outstanding written and verbal communication skills, with the ability to clearly convey messages
- Experience in managing volunteers, to motivate, support, and coordinate their work
- Awareness of the intersections between nature and climate, and social justice
Closing date: 23:59, Wednesday, 19th November 2025
We are looking to conduct interviews for this position on Mon 8th & Tues 9th December 2025.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
This role will require completion of a DBS/PVG/Access NI in addition to the standard pre-employment checks.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is exempt from the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
Registered Charity
More than 1000
The RSPB brings people together – people like you – to protect the things that matter to us all.
Thank you!
The role
SAFE! Support for Young People Affected by Crime is a dynamic Oxford based charity working across the Thames Valley.We are looking for experienced practitioners to provide support on a freelance basis to young people and parents/caregivers across all our services.Sessional practitioners are contracted on a freelance basis to provide one-to-one support to young people and their parents.There are also opportunities to co-facilitate group work.Sessions may be delivered remotely or face to face, dependent upon the needs of clients.Freelancers are home-based practitioners who travel to meet young people and /or parents face-to-face (within a 25-mile radius), provide remote support online, or a combination of both.
SAFE! Sessional Practitioners
Locations: Opportunities across Oxfordshire, Buckinghamshire, Milton Keynes, and Berkshire
Payment: Practitioners submit invoices monthly and are paid at a rate of £25 per hour, plus £10 per hour travel cost.They are liable for all tax and business expenses.
About you
You’ll have extensive experience of working with young people in a supportive role with a proven track record of building appropriate relationships and providing outstanding support to children, young people, and parents.You’ll be confident in designing individual intervention plans based on needs. An enthusiastic self-starter with excellent communication skills, you’ll possess a positive, solution-focussed attitude. With experience of multi-agency working and a commitment to high standards of professionalism, your values will align with SAFE!’s vision, mission, and values.
Your active commitment to both safeguarding and promoting equal opportunities and diversity will be evident in all you do.You will have a good understanding of confidentiality and safe working practices and be proficient in the maintenance of records in accordance with the Data Protection (GDPR) Act.
We are seeking people with a professional qualification in social work, teaching, youth work, probation, or equivalent, and extensive experience of working with children and young people.
Contracts will be subject to references and checks made by the Disclosure and Barring Service (DBS) satisfactory to SAFE!
Shortlisting will happen on a rolling basis with interview dates offered on Wed 10th Dec 10am-6pm & Wed 7th Jan 2026 10am-6pm - SAFE! Head Office, Oxford
Successful candidates must be able to attend the following:
-
In person Protective Behaviour Training in Oxford - Tuesday 27th Jan 2026 10am-4pm & Tues 3rd Feb 2026 10am-4pm
-
Online Induction Sessions 21st Jan 2026 4pm-6pm & 11th Feb 2026 4pm-6pm
Thank you!
Here at Youth4Youth, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team, who are primarily volunteers, all contribute, significantly, to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in of the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.
If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team.
If you are interested in applying for this role, and would like to find out more, you are welcome to join our Chairman and outgoing Volunteer CEO in one of the following informal drop-in sessions. This will provide you with an opportunity to learn more about the charity, its mission and how you may partner with the Chair to lead Youth4Youth through the next stages of its journey. Sign up is required:
- Wednesday 26th November - 12:00pm
- Wednesday 26th November - 6:00pm
- Friday 5th December - 12:00pm
- Friday 5th December - 6:00pm
Contact us directly to be added to one of these sessions, or sign up via our direct recruitment page.
About the role
We are seeking a transformational and visionary Chief Executive Officer (“CEO”) to lead a national youth focused organisation, dedicated to promoting peer-led early intervention support for those in need. The successful candidate will be the first employed leader, propelling Youth4Youth from its robust foundations to the next stages of its development. The CEO will be responsible for turning our recently developed, yet ambitious, strategy into reality. This role provides an exceptional opportunity to make a significant and lasting impact from the outset.
Youth4Youth has secured funding to appoint a CEO for one year, with the expectation that the appointed leader will focus on securing long-term sustainable funding, thereby transitioning this position into a permanent role at the end of the fixed-term period. Additionally, the CEO will facilitate the appointment of further roles to support our mission as further funding becomes available.
Responsibilities
- Collaborate with the Chair of the Board and Trustees to establish and execute organisational strategy in alignment with the charity’s vision, mission, and objectives. This includes ensuring effective governance and legal compliance, and providing sound, evidence-based recommendations to the Board of Trustees.
- Champion continuous improvement, ensuring Youth4Youth remains a leading provider of youth-led early intervention wellbeing services. Identify and develop opportunities to expand the charity's reach and impact across the UK.
- Oversee effective financial management, ensuring the organisation can continue delivering its services efficiently. Lead the development of sustainable funding streams, enhance fundraising strategies, foster partnerships, and drive growth in commercial activities.
- Cultivate and maintain strong relationships within and beyond our sector to maximise partnership opportunities. Explore the delivery and co-delivery of commissioned services and access broader funding sources previously untapped by the charity.
- Ensure that youth perspectives are central to decision-making processes about the charity's future. Establish systems to continuously gather input and feedback from our target beneficiaries.
This position offers the chance to advance an organisation with solid foundations, enhancing its reach and impact across the UK through a volunteer executive leadership team and a growing network of approximately 100 volunteers nationwide. The CEO will be instrumental in crafting a strategic vision that translates into operational success, building and strengthening partnerships across the four nations, developing sustainable funding streams, and ensuring the delivery of high-quality services.
Skills
- Exhibit a profound passion for Youth4Youth's mission and demonstrate a strong commitment to enhancing the impact of our services.
- Possess substantial experience in senior and/or strategic leadership roles, with proven abilities to both develop and implement organisational strategies.
- Have the capacity to influence effectively, both internally and externally.
- Are action-oriented and adaptable to the demands of a dynamic and growing organisation, with the ability to manage multiple priorities concurrently.
- Excel in a fast-paced and varied work environment.
- Show a strong commitment to good governance and compliance.
- Possess excellent written and verbal communication skills, along with exceptional interpersonal abilities.
- Embrace inclusivity in all aspects of their work, demonstrating approachability, active listening, and empathy towards others.
While prior experience in youth-led or youth-focused organisations is not mandatory, candidates must demonstrate passion for our mission and an understanding of our strategy. Experience working with young people is preferred but not required.
Benefits of working with Youth4Youth
- 28 days paid holiday, plus public holidays (pro-rata)
- Remote working, with flexibility allowed
- Access to an Employee Assistance Programme, Health Cash Plan & Life Assurance
- Defined contribution pension with a 6% employer contribution
- Access to a range of discounts via charity partner platforms
The hiring process
- Pre-application information sessions (Optional)
- Application Deadline: 19th December 2025
- First round interviews to be conducted in early January 2026
- Second round interview (including a presentation)
Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.
Role: Chief Executive Officer
Reports to: Chair of the Board of Trustees
Salary: £60,000 p.a. (pro-rata)
Hours of work: 20 hours per week (Part-time, 0.5FTE)
Location: Remote, with travel required
Contract type: 1 year fixed term contract, with potential to become permanent
Note: Right to work in the UK is required to be able to apply for this position
Registered Charity
101 - 500
To ensure that all young people have a safe space to reach out for support, enabling them to realise their full potential, thrive in everyday life
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Registered Area Manager
Salary: £60,780 per annum + £1,500 per annum Out of Hours Rota Allowance + £750 per annum Homeworking Allowance
Contract: Permanent
Hours: Full time - 35 Hours per week
Location: Homebased with reasonable travelling distance of Bristol, Bath, Swindon, Somerset, Devon and Gloucester
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.
As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.
In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK. 97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.
The Registered Area Manager postholder will be an experienced social worker, cognisant with trauma informed and therapeutic methodologies, that actively support and encourage diversity and inclusion, as they lead and develop an outstanding service to meet the needs of our families across the region.
Working with professional curiosity and innovation, the Registered Area Manager will report directly to the Operational Director of Children's Services, and be responsible for the leadership of a dedicated and passionate team of home based staff focussed on the recruitment and retention of suitable carers that can meet the diverse and complex needs of a range of vulnerable children and young people.
Travel within the South West Area will be essential as the Registered Area Manager will participate in carer focussed events, staff and panel training, monthly staff team meetings, wellbeing days and other face to face events.
If you want to be a professional, forward thinking Registered Area Manager, who will be valued and appreciated for their impact on the improvement of outcomes for children and young people, apply now.
The main role requirements for the Fostering Registered Area Manager role includes:
- A Level 5 Management Qualification (or a willingness to enrol on such a course within 6 months of appointment and to complete within 3 years)
- A minimum of 3 - 5 years post qualifying social work experience in fostering or in other childcare settings
- A proven track record in working with and on behalf of children, respecting and maintaining their individuality and promoting their positive development
- Experience of managing a diverse and experienced team, ideally remotely
- Experience of group work and/or delivery of training
- Up to date knowledge of relevant legislation including the Fostering National Minimum Standards and Fostering regulations
- Ability to prioritise, plan and self-organise efficiently alongside excellent communication skills
- Proficiency in use of IT and paperless systems, including management of virtual meetings and webinars.
- Ensuring regulatory compliance including service monitoring
- Responsible for the safeguarding of children and young people
- Taking part in the out-of-hours rota.
- Delivery of the Service Operational Plan
- Experience of managing budgets and service provider contracts
- Being a Panel Advisor
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus 8 annual bank holidays.
- Progression to salary target rate upon completion of 18 months service.
- 45p per mile for business travel.
- Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
- Family friendly policies.
- Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
- HelpHand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
- An hour a week of live, expert led events through the Annual Employee Wellbeing Programme.
- Menopause Policy and free Menopause Clinician Appointments.
- Stakeholder Pension Scheme (salary sacrifice).
- Fantastic learning and development opportunities for all roles.
An Enhanced DBS clearance and current registration with Social Work England is required for this role and checks will be processed by TACT on your behalf.
Closing Date: Midnight on Sunday 23rd November 2025
Interview Date: Friday 5th December 2025 (via Microsoft Teams)
Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.
Thank you!
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.
We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time.
About the role
We’re looking for 2 Supporter Engagement Assistants with Customer Service experience to join our Central Supporter Engagement Team (CSET).
Join our warm and dynamic team and be part of an organisation that’s making a meaningful impact. CSET is made up of a Supporter Engagement Manager, an Officer, and five Assistants. We’re a friendly, professional team who take real pride in the difference we make every day.
As a Supporter Engagement Assistant, you’ll be at the heart of creating outstanding experiences for our supporters and customers. Every interaction is an opportunity to build trust, deepen engagement, and inspire support.
You’ll help people feel valued and motivated to support Young Lives vs Cancer, contributing to stronger relationships and better financial outcomes. You’ll also work closely with fundraising teams, providing flexible support across a range of tasks and adapting to evolving needs to help maximise impact.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
- Listen to our supporters and customers, understand their motivations and circumstances, and provide appropriate, professional and empathetic responses.
- Respond to and resolve supporter and customer enquiries via phone, email, web chat and social media, identifying opportunities to deepen engagement and drive income generation.
- Provide practical and responsive support to fundraising teams, helping to facilitate smooth delivery of campaigns and activities, and enabling them to focus on optimising fundraising and increasing income.
- Contribute to the smooth running of supporter and fundraising operations by providing adaptable support across systems, processes, and day-to-day tasks, ensuring teams are equipped to deliver high-quality engagement and maximise income generation.
- Support the resolution and recording of complaints and concerns, using feedback from interactions to identify issues, spot trends, and share insights to inform improvements.
What do I need?
The key skills we’re looking for in this role are:
- Customer-focused with experience delivering great service both over the phone and in writing
- Confident communicator with strong listening skills and the ability to build rapport quickly
- Organised and detail-oriented, with a good standard of grammar, spelling and presentation
- Proactive and able to use initiative to solve problems and support others
- Quick to learn and able to apply new information effectively
- Comfortable using digital tools, with confidence in Microsoft Office programs like Word and Excel
- Genuinely interested in learning about Young Lives vs Cancer and the impact of our work.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website.
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
To arrange an informal chat, please contact Kat McLaren.
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