Academy programme and quality assurance manager jobs
The National Youth Agency is looking for a new Academy Tutor to join our Academy Team.
Academy Tutor
Contract: Maternity cover until August 2026 (subject to extension)
Hours: Full-time – 37 hours per week
Salary: £36,724.54 per annum
Remote: This role is homebased (in England) with occasional travel for staff residentials and other events.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
As the National Body for Youth Work in England, we are ambitious for youth work and for young people and are determined that all young people should have the opportunity to benefit from the life-changing impact of qualified youth workers and trained volunteers.
To support our mission we are seeking enthusiastic, skilled and JNC qualified professionals to join us as Academy Tutors.
Our Academy Tutors will deliver inspiring training, develop and review resources and ensure all activities are in line with both NYA and external expectations of quality and expertise. The post will require a commitment to continuing engagement across the sector and beyond to ensure the NYA Academy’s work is rooted in the needs of young people and youth work.
The Academy Team are reflective expert trainers and facilitators. They can support the development of knowledge and skills; deliver innovative and engaging projects that benefit youth work and young people; and work with colleagues from the NYA and the wider field to ensure that youth work is promoted and protected, for the benefit of all young people.
The Academy Tutor will ensure the NYA is at the forefront of developing its products and services.
You will work alongside a committed, lively team working together to transform the lives of young people through the power of youth work.
Key responsibilities for this role will include:
- Developing and delivering training along with the development of programmes (including accredited training).
- Supporting learners and monitoring their progress through regular reviews and assessments.
- Contributing to the ongoing development and improvement of resources and processes.
- Building positive relationships with learners to promote their engagement and to achieve successful outcomes.
- Ensure all learners have a supportive and positive learning experience
- The post holder should promote the NYA’s extensive offer and maintaining its reputation in the fields of expertise.
- Ensuring the voice of young people is heard loudly across the NYA and in all aspects of our work.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Participating in team meetings, session planning and evaluation meetings.
- Compliance with all NYA policies and procedures.
- Compliance with all safeguarding policies and health and safety requirements.
- Undertaking any identified training in line with the role including safeguarding and undergoing a DBS check.
Why Work for NYA?
- NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
Please note you MUST hold a JNC qualification at level 6 or above to be considered for this role.
Closing date: 11.59pm on Sunday 1st March 2026
N.B. Please apply ASAP as we may close applications early once we have a substantial amount of suitable applicants.
Interviews to be held W/C 10th March 2026 (subject to change).
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
No agencies please.
Thank you!
ROLE OVERVIEW
You will be a passionate and ambitious leader with the skills, knowledge and experience to drive Membership retention and growth whilst listening to our diverse membership base to understand the areas that are important to them to help us to support their specific needs in their areas.
You will have a dynamic approach with the ability to combine business development, relationship management, stakeholder engagement and operational oversight to ensure that RLSS UK’s membership thrives and aligns with our purpose, mission and vision.
RLSS UK members include Lifesavers, Lifeguards, Licence to Operate Members, Lifesaving Academy members, Honorary Members and Staff.
KEY TASKS AND RESPONSIBILITIES
- Regular communications and support to branches and lifesaving clubs
- Engage with our members to understand their needs and future opportunities to support their roles in their communities and beyond
- Conduct research and horizon scan for new opportunities for our members
- Conduct research to identify and understand potential new members and opportunities to support growth and meet need
- Conduct research to identify and connect with relevant external stakeholders
- Drive new membership onboarding, ensuring a seamless and effective experience
- Ensure clubs achieve and maintain the appropriate accreditation in line with RLSS UK requirements, policies and processes
- Develop an annual plan of community engagement and roadshows with members and non-members to raise awareness of the work of RLSS UK and our members, to recruit new members and share water safety and drowning prevention education and campaigns
- Ensure clear and concise processes are in place to support membership experience, retention and growth
- Work collaboratively with all RLSS UK teams to raise awareness of our awards and qualifications offer. Collaborate to adapt offerings based on member feedback and emerging industry trends
- Develop tailored marketing materials to support our membership offer and recruit new members.
- Represent RLSS UK in meetings with key stakeholders and to share outcomes and impact to further the society’s purpose, mission and vision.
- Respond to membership queries and provide an excellent service together with timely responses
- Support the implementation, update and oversight of the CRM system to improve member engagement tracking and data management.
- Manage data collection processes, including compliance requirements of membership criteria
- Support the development of thought leadership pieces, contributing to annual reports and ensure high-quality written outputs
- Support the planning, organising and execution of events, including membership forums and conferences ensuring seamless delivery and high attendee satisfaction
- Support the development and refinement of directorate strategies
- Lead and deliver an annual membership survey and analysis to produce meaningful feedback
- Ensure that all membership processes and policies are up to date
- Attend the RLSS UK Sports Committee
- Assist with the implementation of the Lifesaving Sport Strategy, and support the growth in participation in Lifesaving Sport events
- Work closely with the Volunteering Team, particularly in relation to volunteers within RLSS UK branches and clubs
- Actively develop initiatives that broaden the demographic diversity of the RLSS UK membership
OTHER DUTIES & RESPONSIBILITIES
- Lead on and support ad hoc projects as required
- Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager.
- Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme.
- To demonstrate and uphold the Society’s values and behavioural standards at all times.
- To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.
PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes
- At least 10+ years’ experience in a Membership role
- Significant experience of working at a leadership role level ideally in a membership organisation
- Demonstrable experience of positively interacting, engaging and influencing at all levels including with senior management and external stakeholders
- Demonstrable experience of membership retention and acquisition
- Demonstrable experience of successfully pitching new approaches to prospective members, ideally in a membership organisation
- Demonstrable experience of delivering member-focused solutions within a membership organisation
- Excellent communication, engagement and interpersonal skills
- Excellent presentation, listening and negotiation skills
- Proficiency in CRM software and MS Office applications
- Willingness and ability to travel as required for the role including occasional evenings and weekends
Desirable Relevant Experience, Skills and/or Aptitudes
- Knowledge and understanding of RLSS UK
- Skilled income generator with experience in achieving income targets, possibly with a previous account management background or experience of a similar B2B membership
- Understanding and experience of the application of safeguarding laws
WHAT RLSS UK CAN OFFER YOU
RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -
- Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
- Private Medical Scheme*
- Enhanced Society Sick Pay*
- Eye Care*
- Employee Assistance Programme via Health Assured
- Life Assurance Scheme
- Howdens Sports Benefits/Perks at Work
- Free RLSS UK Membership
- Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
- Free on-site parking when working from HQ
- Company Events and more!
*Subject to eligibility criteria
YOUR APPLICATION
Please send your CV along with a Cover Letter outlining why you should be our next Head of Membership
Closing Date – 11.59pm, Sunday 1st March 2026
Interview Date – First Round Interviews scheduled for 18/19th March 2026, at our Worcester Head Office (subject to change)
Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.
RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Registered Charity
51 - 100
It is our vision to have nations without drowning where everyone can safely enjoy being in, on or near water.
The client requests no contact from agencies or media sales.