Job Description

Job Title: Inspiring Governance Programmes Customer Services Administrator 

Reports to: Head of Governance Programmes, Matching and Customer Services

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3EB

Purpose:  A great opportunity to take on the role within a team delivering government funded programmes. The Charity delivers two Governance recruitment programmes; one for the Department for Education and one for the Education and Training Foundation. Both programmes recruit skilled volunteers to become school governors through working with employers and professional networks and matching them to opportunities within schools and Further Education (FE) providers through an online technology platform. 

This key post within the Inspiring Governance Matching and Customer Service Team is responsible for a range of tasks to support the successful day to day running of the service, supporting multi-school recruiters with successful registration and responding to enquiries, together with delivering various administrative tasks.   

Remuneration:  £20-22k (includes London allowance) per annum pro rata

Appointment Terms:  Preferable immediate start. Contract to 31st August 2020 with possible option for extension

Working Hours: 0900 – 1700hrs with one hours lunch break

Additional Terms: 30 days paid holiday, pro-rata.

Application Process: CV and written statement addressing how the candidate meets the range of  Personal Specification criteria – Applications will not be accepted without a minimum of the Essential Criteria being addressed

The Role

The role works within a friendly team providing day to day customer support for those looking to volunteer as a school governor and those looking to recruit volunteers as school governors. The appointed person will work closely with the Inspiring Governance Programmes Project Coordinator and the Head of Governance Programmes, Matching and Customer Service (who will provide overall direction for this area of work).

In the role you will be expected to:

Deliver a range of customer care processes that support recruiters on a day to day basis, including ensuring that they are registered correctly and responding to any enquiries they may have. This will include large volumes of emails and telephone enquiries and on occasions liaising with V.I.P Volunteers, helping them find a suitable governor position matching their skills and experience to the needs of the Recruiters. This role will have a particular focus on completing daily tasks to support Volunteers and Recruiters in the London and North East regions of England, helping schools to make matches in these areas. The role will also undertake other day to day governance programmes administrative tasks, enquiries and projects as appropriate and ensuring data is clean and up to date.

Key Accountabilities

Day to Day Delivery of the Multi-School Recruitment Process

We work with contacts looking to recruit and appoint governors across a number of their schools or academies and call them ‘multi-school’ recruiters. This includes local authority contacts, clerks and multi-academy trusts.

• To undertake daily the processes that underpin the recruitment of governors for those recruiting for a number of Multi-Academy Trusts, Dioceses and Local Authorities.

Activities include:

• Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Care to support a variety of users recruiting governors for multiple schools;
• Responding to multi-school recruiter enquiries; this includes working with and, developing strong relationships with Local Authorities, Diocese’s and Multiple Academy Trusts in London and the North East of England
• Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce;
• Providing ongoing support to ensure the right volunteers are contacted and placed into schools in the North East of England and London
• Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries

• Using customer care experience to build strong relationships with multi school recruiters; communicating effectively and efficiently (via phone, email), keeping them informed of progress, and supporting them with any difficulties they might be having;

• To communicate effectively and efficiently (via phone, email and in person where applicable) with the Inspiring Governance Regional team (five Regional Managers) who work daily with multi-school recruiters in their regions. This role will work particularly closely with the person undertaking the North East Regional Manager role

Day to day support for  the school governor recruitment process 

• Using Customer Relationship Management (CRM) software, undertake daily processes that underpin and enhance activity around the recruitment of governors. Activities include:  
  • Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Service to support a variety of users recruiting governors including Local Authorities, Dioceses and Multiple Academy Trusts in London and the North East of England
  • Respond to Bespoke Matching requests from daily reports and creating strategies to support the recruitment of governors with focus on London and North East of England Regions
  • Providing ongoing support to ensure the right volunteers are contacted and placed into schools
  • Responding to Regional Enquiries creating new and better processes where appropriate
  • Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce
  • Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
  • Contacting schools within London to promote the benefits of the Inspiring Governance Service and managing these relationships

• To communicate effectively and efficiently (via phone, email) with schools and other recruiters, keeping them informed of progress, and supporting them with any difficulties they might be having; updating the Inspiring Governance Regional team (five Regional Managers) who work daily with recruiters in their regions if appropriate

• From reports, pro-actively source new recruiters and sign them up to the Inspiring Governance Portal and assist them in creating new Vacancies if required

Support the Match Data Process for the Inspiring Governance Programme

• To support the match data process by manually collecting information and addresses of volunteers matched into governance roles, confirming that information is correct before it is forwarded on to our partners the National Governance Association (NGA) and suggesting any improvements to the system

Undertaking Day to Day Governance Programmes Administrative Tasks  

• Including:
  • To provide daily support managing internal and external enquiries about all aspects of the Inspiring Governance service (including incoming phone calls and emails);
  • To provide administrative support in relation to documentation of enquiries and processes, suggesting improvements where appropriate;
  • To provide support and improvements with the internal process that supports recruiters who cannot find suitable volunteers including documentation;
  • Producing the weekly team meeting agenda and organising room bookings and liaise with other colleagues, and wider Education and Employers staff as appropriate; 
  • Via the use of reports, undertake data audit work including providing support with data cleaning activities and ensuring data on the Platform is up to date (including for example chasing volunteers with incomplete profiles, ensuring matches are recorded accurately etc.);
  • To facilitate the flow of communications between Volunteers and Recruiters for Single and Multi-Schools, school governance/trustee board members

Generic tasks

• General enquiry management of phone calls received for the charity’s other campaigns and programmes and any other tasks that may be deemed appropriate

We are looking for a highly motivated individual who is focussed and capable of absorbing  information quickly and  confidently, handling voluminous workloads in order to meet challenging KPIs. The successful candidate will be passionate about delivering outstanding customer service and developing and maintaining relationships with professional organisations including Local Authorities, Diocese’s and Multi-Academy Trusts, whilst assisting Volunteers to find a suitable governor position. This is an exciting time to join Education and Employers as the charity has recently reached its tenth anniversary and has ambitious plans for the future. As well as an opportunity to join a friendly team you can be involved in making a huge difference to the future of young people in schools.

Person Specification

In addition to your CV, please provide a written statement that addresses all of the criteria in the person specification below. Please make your statement no longer than two sides of A4, giving examples from your professional, volunteering or personal experience.

Skills Required

Essential

• Demonstratable experience of working within a busy office environment
• Previous experience of working in a customer / contact or support service role,
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and complaints and dealing with difficult calls
• Administrative experience with the ability to multitask and mange time effectively
• Excellent standard of English, written and oral communication skills – this will be tested at interview and via a test
• Experience of using a CRM database, MS Word, Excel and Outlook
• Ability to troubleshoot using information within an online system
• Excellent attention to detail, especially when entering data
• Understanding of GDPR within a customer service setting

Desirable

• Experience of working in a charity environment or knowledge of the not for profit sector

• Experience of working in an account management or target driven environment
• Knowledge or Salesforce CRM or other comparative online databases

Knowledge

Essential

• Knowledge of service delivery and factors that contribute to ‘a good service experience’ for ‘the customer’
• Knowledge of equal opportunities and diversity

Desirable

• Knowledge of performance indicators and working within these, such as within a recruitment role
• Knowledge around the role of school governance 

Personal Attributes

Essential

• Flexible with the ability to anticipate requirements and act to provide workable solutions to deliver what recruiters and volunteers need from the service
• Confident communicator who is perceptive to understanding needs/requests and able to action and prioritise these
• Calm and patient when dealing with a range of people
• Ability to work as a team player as well as autonomously towards targets
• Punctual and reliable

Desirable

• Ability to work some evenings and weekends to support events
• Occasional travel to support events, some with overnight stays

Relevant Experience and Attainments

• Experience of delivering a good customer experience in an office environment
• Good level of education, ideally at graduate level

Education & Employers Charity

Education and Employers is a national charity that was launched in 2009 with the aim of ‘ensuring that every school and college has an effective partnership with employers to provide its young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential and so to secure the UK’s future prosperity’. The charity works to achieve this by working in close partnership with leading national bodies representing schools, colleges and employers.

The Charity runs several volunteer programmes in addition to Inspiring Governance ; Inspiring the Future, Inspiring Women and Primary Futures uses a bespoke match-making technology which connects state schools and colleges with employers and people from the world of work.

The charity also undertakes research on education and employer engagement. Our pioneering research has led the way in improving the quantity, quality and relevance of research into employer engagement in education and is now quoted through government policy and by other key practitioners.

Governance Programmes

Education and Employers is the lead contractor for two governance programmes:

1. The Inspiring Governance Service recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. The programme is delivered with the National Governance Association, who provide training and support to those placed into governance roles. A regional team works across England to recruit volunteers (primarily working with business and professional networks and large employers) and generate interest from recruiters to register their vacancies with the programme. The programme is delivered for, and funded by, the Department for Education and will initially be delivered over a 4-year period from September 2016.
2. The Inspiring Further Education (FE) programme recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. Board vacancies for FE are more akin to Non-Executive Director roles and from this programme perspective at this stage are primarily from Further Education Colleges but can also be with other smaller further education providers (such as adult further education providers). The programme is delivered for, and funded by, the Education and Training Foundation and has run since April 2017, initially on a one-year contract which has been renewed for a further year until March 2019.

The Governance programmes are delivered by a friendly team made up of London based and regional staff.

St James's is a busy Anglican church in central London with a broad range of activities including services, concerts, a daily market and a variety of ministries and projects.

Main responsibilities will be to provide administrative support across a wide range of areas e.g. social media, concerts and events, finance as well as general andministration that includes reception.

We are currently looking for someone with good communication skills and the ability to work with a wide range of people. At least one year's digital content creation and copy writing experience. Excellent attention to detail is an important aspect of the role.

The successful applicant will be open, energetic, willing to learn and in sympathy with the church's aims and ethos.

Closing date for appliations: midday on Monday 10th February 2020. Initial interviews: Monday 17th February 2020.

Finance and Resources Administrator

Full time – 35 hours per week

Location: London (GamCare Head Office)

Salary £17,850 - £22,440 p.a. – dependent on experience

Permanent

GamCare is the leading national provider of information, advice, support and free treatment for the prevention and treatment of problem gambling. During the recent years GamCare has experienced immense growth in its operations.

GamCare is now looking to recruit a Finance and Resources Administrator to work within our back-office support function in London.

You will be working with Financial Controls Manager, supporting in day to day finance activities and manage premises.

Key Responsibilities include:

• Update of General Ledger on accounting software (Quickbooks).
• Processing of monthly staff expenses
• Maintaining office health & safety and facilities

You should have experience in finance and resources admin support within charitable organisation and preferably studying towards an accounting qualification.

You will form part of an enthusiastic team who works in collaboration with each other. You should be versatile and adaptable and committed to on-going development.

We are looking for individuals to work full time.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy> and name of region

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Lisandra Noormahomed, (Finance Officer).

Closing date for applications: Monday 24th February at 9:00 am

Administrator – Six Month Contract
Cirencester, Gloucester

About Us

We are Benevity, a game changing software developer bringing a breath of fresh air and a new way of thinking to employee engagement software.

We are global leaders in corporate social responsibility and some incredible brands from around the world rely on us to provide award-winning corporate goodness programmes. These programmes help to attract, retain and engage professionals who are connected by causes that matter to them.

To put this in context, with 10 million employees registered with us, we’ve processed nearly three billion dollars in donations and 17 million hours of volunteering time this year alone.

We’re now looking for an Administrator to join our team in Cirencester and support our clients and back office functions.

Your Benefits

- Salary of £17,000 - £20,000 pro rata DOE & skills 
- Company bonus scheme (based on company and individual performance)
- Employee assistance programme including counselling, consultations and access to resources
- Workplace giving programme including 100% matched charitable donations and paid volunteering time
- Ability to carry up to 10 days’ holiday into the next holiday period

This is an incredible opportunity to develop your career and future prospects with our growing, exciting organisation that is changing the way charity work and donations can be given.

You’ll discover that we are a rare and diverse group, we’re dreamers and doers, positive thinkers and people who are looking for more than just a job. We treasure each and every member of our team and they, in turn, help us to be more successful, to share our vision and to make the world a better place through goodness and giving.

If ours sounds like the kind of place where you could thrive, get in touch today.

The Role

As our next Administrator, you will join our managed services provision and play a pivotal role in helping our clients to manage their employee volunteering, matching and giving programmes.

Specifically, you will provide a variety of support services to ensure that programmes run smoothly and clients, employees and the charities they support can work together harmoniously.

Supporting Client Success Managers and Team Leads in building excellent client relationships, you will also:

- Field client requests quickly and competently
- Manage multiple projects at once
- Review and update priorities to ensure all activities are covered
- Deliver on promises that form the basis of relationships
- Maintain personal high standards and complete tasks and projects in accordance with these standards
- Work as part of a team, receiving support and providing assistance when needed
- Making on-site client visits as required

About You

To be considered as an Administrator, you will need:

- Excellent written and verbal communication skills
- To be a detail-oriented multi-tasker
- To be resourceful and proactive
- Operational excellence
- To be a collaborative team member
- The willingness to travel

Other organisations may call this role Managed Services Administrator, Client Services Administrator, Account Management Administrator, Account Support Executive, Account Executive, Client Support Co-ordinator, Account Co-ordinator, or Client Services Co-ordinator.

We believe in the power of diversity and we’re dedicated to creating a diverse, equitable and inclusive environment at Benevity. We ensure equal opportunity for all applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

So, if you’re seeking your next challenge as an Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We are a growing charity and are passionate about our staff. We don’t have the resources to provide fancy staff perks however the things money can’t buy we are really good at. We believe staff are the foundation stone to the success of the charity and so we do everything we can to make sure they feel valued, supported, engaged and developed. If you are looking for a role with a clearly identified career path, the ability to build something yourself, in an organisation that genuinely cares about your health and welfare, then this is for you.

We are seeking to recruit a dynamic and enthusiastic person to join our team as Senior HR and Office Administrator. Working closely with the Director of Finance and Resources, you will be expected to confidently lead the office team and ensure the smooth running of this area through strong leadership skills and a pro-active approach.  You will assist managers with Human Resources activities across the organisation and ensure policies and procedures for Oasis Community Housing are updated. You will co-ordinate recruitment, induction and training processes and ensure legislation, best practice and the ethos and values of the organisation are adhered to. You will maintain an accurate HR database and records for employees’ salaries, absence, holidays, flexi, performance reviews and any other HR records as required. Experience with Sage payroll processing is desirable. It would be expected that you would coordinate Data Protection for the organisation and ensure that we are GDPR compliant along with regularly reviewing HR policies to conform to current legislation and best practice.

The successful candidate will hold a relevant CIPD qualification or be working towards it and have proven experience working as a HR practitioner. It would be desirable if you were a graduate in HR Management or Chartered Member of the CIPD. You will have experience of using HR software and have excellent inter-personal and organisational skills. An up to date knowledge of HR legislation/best practice is essential as is knowledge of Data Protection (GDPR) legislation requirements. You will have excellent organisation skills and be discreet and confidential. The role requires excellent written and oral communication skills as well as excellent IT skills and a methodical approach to work.

ADMINISTRATOR, HOUSING MANAGEMENT SERVICE, NOTTINGHAM, TEMPORARY, MATERNITY COVER 12 MONTHS, FWRK03 £16,296 - £17,811 (PRO-RATED RATE OF PAY: £9,910 – £10,831), 22.5HPW (JOB SHARE – WORKING MONDAY, TUESDAY AND WEDNESDAY)

We are looking to recruit an Administrator to contribute to the running of Framework’s Housing Management service. All Framework housing is supported and tenants receive frequent support from relevant internal and external services. 

The service carries out the housing management functions for all properties and tenants.  These functions are rent collection and maximisation, lettings, dealing with anti-social behaviour, repairs and maintenance and providing advice and assistance through signposting to relevant services.  The role of the Administrator is to assist a team of Housing Officers in their role.

We are looking for someone who:

• Can produce high quality written work

• Has Excellent IT skills

• Is conscientious and accurate with paperwork

• Can organise their own work

• Is a good communicator

• Has some understanding of housing Management and the landlord/tenant relationship; or a willingness to learn

Previous Applicants need not apply

For more information, please contact: Sarah Cottrell

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

CVs will not be accepted

NO AGENCIES PLEASE

Description:

Our organisation provides a support service to single homeless adults who are vulnerable and have support needs, including accommodation.

The role of the administrator will be to provide comprehensive administrative support to all teams including the Property acquisition and Maintenence Team, Support Team, and/or Finance Accounts.

This role is to ensure the smooth running of the organisation and therefore working with all teams efficiently is an essential part of the daily working practice.

Specifications:

• Have excellent communication skills
• Be organised and be able to prioritise your work to meet specific deadlines
• Have excellent knowledge and understanding of systems such as Microsoft Office including 365, One Drive, Outlook, Word and Excel and be willing to learn any new systems that the company decide will make their output more efficient.
• Have a meticulous eye for detail

• To be able to create systems that will add to the efficiency of the Administration Team.
• Proficient in letter writing, sending and receiving emails and understanding the protocol and regulations set by the New GDPR (Data Protection)
• Be able to set up and maintain team calendars and be able to make appointments using the calendar invitation facility on Microsoft Outlook
• Be able to work alone using your own initiative and also in a team to attain joint goals
• Be willing to undertake administrative tasks that are required by any of the teams and or the Directors.
• Proficient in producing factual and detailed reports.

Role:

• Write letters using current templates and create new templates as and when required.
• Produce Agendas and take minutes in team meetings and distribute to the relevant staff.
• Create new client files (paper and electronic) and other files as requested by your Manager.

• Place orders for furniture or other items requested and confirm delivery of such items. Be able to make purchase orders and maintain current monitoring systems.
• Support all teams with administrations tasks as and when requested, and provide them with any required information.
• Ensuring new property acquisitions are completed and furnished smoothly and efficiently
• Ensure that important information is passed on to the relevant member of staff
• Provide your manager and or the Directors with records or reports as required
• Provide your manager with budget figures and or any other reports as they are requested
• Be prepared to work with current systems and create new systems for monitoring or filing documents and or information or statistics.
• On occasion, you may be required to work over your normal working hours to complete a task on a deadline.

Are you looking to be part of a team that helps to support oversight of all aspects of ministry within the Church?

The Ministries team is looking for a motivated and highly organised Administrator with excellent communication and interpersonal skills to work alongside the Secretary and others in this area of work. Being the first point of contact for the office, you will have solid grounding in general office procedures with the ability to multi task and work well under pressure.

As part of your role you will organise conferences and events, so previous experience of event management is a key requirement.

You will possess a high level of accuracy and attention to detail; minute taking skills and the  ability to work confidentially with sensitivity and discretion is essential. Previous experience of working within a faith-based charity would be a distinct advantage.

We can offer you a flexible and friendly work environment with a generous final salary pension scheme.

If you are interested in working for us and can meet the above requirements, please contact us/see our website for an application form (noting that we do not accept CVs).

Closing date for applications: 12 noon, Monday 3 February 2020
Interview date: Monday 17 February 2020

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This is an exciting time to join Crisis as we launch our plan to end homelessness. Everybody In: How to end homelessness in Great Britain, shows how we can end homelessness for good.

Our housing, education, employment and wellbeing and mental health services help people leave homelessness, as well as one-to-one support, advice and courses we offer for homeless people in 12 areas across England, Scotland and Wales.

Our administration team in Newcastle provide high quality administrative, secretarial and back office support to our frontline services which support people who are homeless or at risk from homelessness. In addition, the team staff our reception area, welcoming and greeting existing and new clients, responding to questions and showing sensitivity and compassion to people who are in emergency housing situations, or rough sleeping. 

About the role

As an Administrator, you will develop relationships internally to provide a high quality of administrative support for all teams within Crisis Skylight Newcastle. You will ensure records are up to date, documents and stock are replenished within centre, record session attendance, administer and invigilate exams and also deal with a range of enquiries from internal and external customers.

You will also be involved within our Duty team, supporting members with emergency housing issues and rough sleeping, and help by providing advice and support to members who might require support with telephone calls and travel requestsAbout us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This is an exciting time to join Crisis as we launch our plan to end homelessness. Everybody In: How to end homelessness in Great Britain, shows how we can end homelessness for good.

Our housing, education, employment and wellbeing and mental health services help people leave homelessness, as well as one-to-one support, advice and courses we offer for homeless people in 12 areas across England, Scotland and Wales.

Our administration team in Newcastle provide high quality administrative, secretarial and back office support to our frontline services which support people who are homeless or at risk from homelessness. In addition, the team staff our reception area, welcoming and greeting existing and new clients, responding to questions and showing sensitivity and compassion to people who are in emergency housing situations, or rough sleeping. 

About the role

As an Administrator, you will develop relationships internally to provide a high quality of administrative support for all teams within Crisis Skylight Newcastle. You will ensure records are up to date, documents and stock are replenished within centre, record session attendance, administer and invigilate exams and also deal with a range of enquiries from internal and external customers.

You will also be involved within our Duty team, supporting members with emergency housing issues and rough sleeping, and help by providing advice and support to members who might require support with telephone calls and travel requests.

About you

To be successful in this role you will have experience of working within administration in a busy environment, providing a high standard of customer service and have the ability to deal effectively with conflicting priorities.

You will have strong administrative skills including using all Microsoft packages, be solution focused, resilient, have a high level of attention to detail and excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload.

The post holder will have excellent interpersonal skills, an understanding of the issues faced by homeless people and socially excluded groups, as well as the ability to deal with challenging situations and individuals with a range of needs.

Benefits

As a member of the team you will have access to a wide range of employee benefits including:
- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply

If this sounds like the opportunity for you, please click on the 'Apply' button to be taken to the Crisis Jobs page. The job description is available under the additional details tab of the CharityJobs page. 

Closing date: 2 Febuary 2020
Interview date: TBA

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Registered Charity Numbers: E&W1082947, SC040094

The Legal Education Foundation (TLEF) believes that the law plays an essential part in supporting civil society, economic development and democracy. Our vision is of a society where everyone understands the role and value of the law and has the capability and opportunity to use it to ensure their rights, and to fulfil the obligations that accompany these rights.

Since TLEF was launched in late 2012, we have developed an approach centred on helping citizens to understand and use the law to secure rights, fair treatment, and protection. In the past five years, we have made 400 grants totalling £22 million and as we go into our 6th anniversary, TLEF grant funding continues to rise, year on year. Our education activities continue to fund and engage different communities, from people navigating public decision-making processes, to parliamentarians and policymakers drafting new legislation.

It is in this evolving context, that TLEF is looking to appointment a new Governor to join our board. We are specifically seeking an individual with senior professional accounting/financial management experience. The Governor will have worked in a necessarily complex organisation of relevant scale. Ideally, they will have an understanding of charity governance and best practice across sectors. Critically, they will be sympathetic to the ethos, values and mission of the Foundation. We want to increase the diversity of our Governing Board and welcome applications from all sectors of society and from individuals across geographies; particularly candidates from outside of London and the South East.

For further details, including job description, person specification and information on how to apply, please click Apply now and quote reference 4334-2. All telephone enquiries, in the first instance, should be directed to Lucija Vihar +44 (0) 20 7340 6286. The deadline for applications is Monday, 10th February 2020 at 12:00 BST.

Applications should include:

1. A full curriculum vitae;

2. A covering note of c.500 words, setting out relevant experience and interest;

3. Names and contact details of three referees.

Protecting your personal data is of the utmost importance to Perrett Laver and we take this responsibility very seriously. Any information obtained by our trading divisions is held and processed in accordance with the relevant data protection legislation. The data you provide us with is securely stored on our computerised database and transferred to our clients for the purposes of presenting you as a candidate and/or considering your suitability for a role you have registered interest in.

As defined under the General Data Protection Regulation (GDPR) Perrett Laver is a Data Controller and a Data Processor, and our legal basis for processing your personal data is ‘Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

ABOUT US

Our purpose is to build a movement for responsible leadership. We were set up in response to growing concern about the deficit of public trust in significant institutions. We believe that if we can help create more sustainable, open and fair organisations, we will all win. That is our challenge.

We work closely with a group of 25 major organisations from across the private, public and social sectors (ranging from the Civil Service, Met Police and British Army to Tesco, easyJet, Barclays, BCG and Save the Children). Our Fellowship programme brings together a diverse group of exceptional senior leaders from these organisations to explore the principles and practices of responsible leadership, and the challenges facing business and society. We are moving into the next phase of our growth and are excited about the potential to significantly boost our impact.

We were certified as a B-Corporation in 2018 which ensures we practice what we preach and run a responsible business ourselves. Our team come from a range of different backgrounds, from a strategy consulting firm and innovation agency to a major bank and No 10 Downing Street. We’re proud to work with many of the UK’s leading experts on responsible leadership, and we also benefit from the support of some of the UK’s most senior leaders (ranging from the Head of the Armed Forces to the Chairman of Barclays and our Chairman, Sir Anthony Salz).

THE ROLE

We’re looking for an organised and bright new team member to support our team operations, including financial and HR administration, and office support. The role will be varied, supporting across the whole team, and you’ll be learning fast in an entrepreneurial environment. For the right person there is plenty of scope to develop and grow in your role and take on more responsibility. You will report to the Head of Operations & Finance, and your responsibilities will include, but won’t be limited to:

Finance Administration

• Basic Financial bookkeeping including processing payments, expenses and invoices
• Submitting invoices to our partner organisations and liaising with their finance contacts
• Supporting the Head of Operations & Finance with financial reporting
• Liaising with our accountants on basic financial matters
• Supporting with payroll and tax returns

Operations Administration

• Administering our staff policies and procedures from recruitment and annual reviews through to our team policies on areas such as diversity & inclusion and health & safety
• Supporting our B-Corporation processes, making sure we meet the highest standards of social and environmental performance, transparency and accountability
• Supporting our team development, ensuring that the team continue to learn and develop their skills and expertise within their roles and on the subject of responsible business
• Taking a lead on helping us to become more environmentally friendly
• Supporting procedures to ensure we maintain strong cyber and data security

Office Administration

• General office management – including welcoming visitors, monitoring and maintaining office supplies, ensuring our data is up to date and liaising with our landlord on day-to-day matters
• Managing the office technology and liaising with our tech support suppliers
• Ad hoc support to the Head of Operations & Finance

ABOUT YOU

We don’t expect the person we hire to have ALL the following but hopefully this gives you a sense of what would enable you to thrive in this role and in our team:

Apply if...

• You enjoy, and are good at, working with numbers and are keen to develop your financial expertise
• You have strong written skills
• You would like a varied role that covers a number of aspects of working within a growing, entrepreneurial business
• You are attentive to detail and highly organised, confident in your ability to co-ordinate multiple tasks, manage competing priorities and work to tight deadlines
• You are a quick learner, proactive and like to be hands-on and get things done
• You can think and plan ahead, and like to get stuck in to a range of different jobs
• You are adaptable and able to manage competing priorities. Our priorities regularly change and so you must be comfortable with being flexible to respond to that, whilst not losing focus on your longer term projects
• You would love to learn about running a successful social enterprise with big ambitions to have a meaningful impact on the world, and are excited by the prospect of joining our journey
• You are interested in how people learn, both in terms of the work we do, and supporting the training and development of our internal team

You'll love it here if you…

• Are passionate about being efficient, resourceful, creative and a great problem solver
• Have a strong collaborative work ethic, are optimistic, bring warmth and good humour to work, and positive intent to every situation
• Are fascinated by different organisations and sectors, and would enjoy working with some of the UK’s most influential institutions
• Have a curious mind and are always open to the insights and perspectives of others
• Love the idea of working for an organisation where people share your values and are fully focused on making a meaningful impact on the world
• Would enjoy working in a fast-paced environment, are happy to work without a big support structure around you, and would like to grow with a small but ambitious organisation as it develops over time

BENEFITS

• Private health insurance with Vitality (which also provides discounted gym membership)
• Pension allowance (5% matched contribution)
• A book allowance to build the Forward Institute library
• Generous opportunities for Training & Development
• Generous holiday allowance – and a sensible approach to flexible working
• The opportunity to shape the activity of a high profile initiative
• Working for an organisation where we take our values and purpose seriously, and work hard to practice what we ‘preach’
• An intense but fun working environment, where everyone is enthusiastic about their job (as well as things outside it)

To apply, please send a CV and covering letter explaining why you are interested in the role to the email below by 9am on 27th January.

Great opportunity to join a busy and supportive team within a large charity.

Your new company:
My client is a growing, London-based charity with excellent prospects and a supportive team.

Your new role:
This is a varied Accounts Assistant role working in a busy team. The duties will include:

• Ensuring invoices are coded correctly
• Creating suppliers on system
• BACS payment runs
• Grants payment runs
• Processing manual payment on the on-line banking system
• Posting manual payments to the system & allocating them
• Bank Reconciliations - multiple accounts
• Processing expenses
• Investigating direct debit transactions to reconcile
• Aged Creditor Reconciliation

What you'll need to succeed:
In order to succeed, you must have relevant finance experience. If you are studying for an accountancy qualification, such as AAT, this would be an advantage. Knowledge of financial software and Excel is also required.

What you'll get in return:
In return, you will have the opportunity to work for a great local charity based in Central London with great transport links. You will work as part of a supportive and growing team with opportunities to progress.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A full time Accounts Payable Assistant in a Central London location paying £27,500.

Your new company
A nationwide charity is looking for an Accounts Payable Assistant based in their head office in Central London, reporting to the Accounts Payable Team Leader.

Your new role
You will be reporting to an Accounts Payable Team leader in an Assistant role. You will be responsible for processing AP transactions and supporting all functions of the team to ensure payments of invoices and expenses are made accurately and on time. You will prepare batch invoices for payment runs, reconcile supplier accounts and investigate unpaid items.

What you'll need to succeed
You will need:

• Experience of working within accounts payable
• Experience of processing high volumes of transactions
• Excellent Excel skills including vlook ups and pivot tables.
• A high level of written and verbal communication skills.

What you'll get in return
In return you will receive a salary of £27,500 per annum including 25 days annual leave + bank holidays. You will also gain valuable experience working for a well-known organisation in a central London location.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The National Eye Research Centre (NERC) is a fundraising charity that funds eye research teams across the UK to find the causes of eye disease to develop new prevention methods and more effective treatments. We fund research in all eye diseases affecting both children and adults.

We are seeking a dynamic and organised team player with strong administration skills and a confident customer service approach. You will make an essential contribution to NERC’s growing team and will enable the organisation’s strategic development by providing excellent administrative support to a number of areas including fundraising, grant making, financial processes, and general office management. The job is initially devised as a part time role (either 3 or 4 days a week) and can be worked flexibly across the week. There is scope for the role to grow to a full time equivalent (or job share).

MAIN DUTIES AND RESPONSIBILITIES

Donations processing and records management

• Processing all postal and online donations on the charity’s CRM (Donorfy).
• Ensuring that all recurring donations are updated on Donorfy on a monthly basis and new instructions are set up in a timely fashion.
• Thanking postal and online donors using agreed existing templates for communications and within the charity’s stewardship turnaround times (48 hours).
• Regularly reviewing Gift Aid declarations and chase any that are out of date or incorrect by running the relevant, pre-prepared database queries on Donorfy.
• Running a weekly query from Donorfy to identify new donors and donors over £250 and provide the list to the CEO for bespoke stewardship.
• Ensuring that all relevant donor communications are recorded on Donorfy.
• Ensuring that donor records are kept up to date and any changes in communication preferences are adequately and timely recorded on Donorfy.
• Maintaining any relevant paper and digital donation records that might be required for auditing purposes.
• Ensuring that shared electronic files (e.g. relating to the charity’s operations, grant management, finances, etc.) are organised and maintained in a systematic fashion.
• Informing the CEO (Data Controller) of any complaint received by donors or other supporters.

Financial operations support

• Supporting the day to day financial operations of the organisation, including banking of donations and logging of incoming donations and outgoing payments.
• Paying suppliers and grants invoices.
• Carrying out monthly bank reconciliations.
• Maintaining accurate and up to date financial records in preparation for regular audit reviews .
• Running database queries to provide the CEO with financial information in preparation of quarterly management accounts and annual audited accounts.
• Providing the CEO with monthly updates on grants payments made and flagging any unexpected changes or delays on the part of grant holders.

NERC Grants Co-ordination

• Supporting the CEO in liaising with applicants, the Scientific Advisory Committee, and NERC Trustees to provide a list of fundable major projects at the charity’s annual grant making round.
• Supporting the CEO in liaising with applicants, advisory panel, and Chair of Trustees to provide a list of fundable seed grants at the four grant-making rounds per year. 
• Communicating with successful and unsuccessful applicants on the outcome of their applications using existing templates and forms.
• Issuing successful applicants with grant award contracts and terms and conditions.
• Supporting the CEO in maintaining an up to date database of peer reviewers.
• Keeping up to date records of all existing grant commitments, including all relevant financial information on each grant.
• Within agreed procedures, ensuring that quarterly invoices from grant holders are received on time and for accurate amounts.
• Issuing payments of grant holder invoices.
• Within agreed criteria and procedures, ensuring that all projects progress reports are received on time and with a satisfactory level of detail.

Legacy administration

• Supporting the CEO in all aspects of legacy administration with guidance and under supervision.
• Logging all correspondence with estate executors on Donorfy and maintain up to date paper records of estate administration correspondence with executors suitable for auditing.
• Maintaining up to date financial records of all estates in administration to enable legacy income forecasting.
• Alerting the CEO of any unexplained estate administration delays incurred by executors by regularly reviewing all estates in administration.
• Supporting the CEO in liaising with the next of kin wherever possible for stewardship purposes and to gathering information on the donor which could be used for legacy marketing purposes.

Events

• Providing logistics support to the organisation of donor engagement and stewardship events.

General office management

• Acting as the first point of contact for the charity by handling inquiries by phone, email, and post.
• Ensuring that all relevant reports are updated on the Charity Commission’s website and updating information whenever necessary.
• Keeping up to date folders on Trustees information.
• Supporting the CEO with the planning and running of Trustees Board meetings, including distribution of papers and typing of meeting minutes.
• Booking meeting rooms and catering for internal and external meetings.
• Maintaining adequate stationery supplies to ensure the smooth running of the office.

The postholder may also be expected to carry out other duties, which may be reasonably requested. As such, the job may involve occasional evening and weekend work, for which time off in lieu can be claimed.

PERSON SPECIFICATION

Knowledge, experience and qualifications

Essential:

• You have a University degree or equivalent OR Business and Administration Level 3 Certificate (NVQ).
• You have at least 2 years’ experience working in a public facing administrative role.
• You have demonstrable experience of office management, committee servicing, budget monitoring, creating and maintaining reporting schedules, updating databases and using them to produce reports.
• You have a solid working knowledge of Microsoft Office suite, especially Word and Excel.

Desirable:

• You have worked in a fundraising charity.
• You have worked in a grant making organisation.
• You have experience of bookkeeping and you have a working knowledge of Sage and Xero.
• You have experience of administering a grants to external organisations, including monitoring expenditure on grants awarded by the organisation, and creating and updating schedules for grant holders to report back to the organisation on grant expenditure and project outcomes.

Skills and attributes

Essential:

• You are polite, courteous and customer focused.
• You have excellent communication skills (verbal and written).
• You are able to work with minimum supervision, are proactive and take initiative, e.g. by identifying problems, proposing solutions and escalating issues appropriately.
• You have a flair for implementing efficient systems and processes and continually seek to improve operational procedures.
• You have strong organising skills, you are meticulous and have excellent attention to detail.
• You have a positive team ethos and are keen to contribute to the overall success of the charity.
• You are able to work to tight deadlines and manage multiple priorities.
• You are resilient and able to adapt to changing priorities.

General

• You maintain high standards of personal appearance, conduct, respect for company property and reputation.
• You work within the appropriate company policies and procedures including health and safety.
• You maintain confidentiality of information about customers, suppliers, contracts, tenders and other commercially sensitive matters.

ADDITIONAL INFORMATION

• This position has a 6 months’ probation period.
• 30 days paid annual leave (pro rata) plus public holidays. 
• Up to 5% matching employer’s contribution to the charity’s workplace pension scheme (NEST).
• Flexible working considered.
• Free onsite parking at the Almondsbury site.

HOW TO APPLY

Closing date: Wednesday 26th February  

Invitations to interview:           Friday 28th February

Interviews:  Wednesday 4th March