Account manager volunteer roles in birmingham

As we look to further strengthen the depth and diversity of thought, experience and skills on the Corporation board, we are seeking to appoint new governors to support and steer the college on its journey to become exceptional.

No qualifications or previous governance experience are required – the most important thing is that you believe in the college’s values of inclusion, care, ambition and respect and are passionate about making a positive impact. All new governors are supported by our Director of Governance with a comprehensive induction programme and an ongoing development programme thereafter.

Supported by our Director of Governance, governors:

• Set the strategic direction of the college and review progress in delivering the strategic plan
• Review and monitor the implementation key college strategies and policies
• Hold senior leaders to account for the use of college resources and outcomes for learners
• Ensure compliance with statutory requirements and the Corporation’s own governing documents
• Consider and approve strategic developments and projects work collaboratively across the Corporation, contributing and applying their skills and expertise accordingly

We ask our governors to commit to a 12-month term of office in the first instance, followed by a further three years if approved by the Corporation. 

Buckinghamshire Disability Service (BuDS) is a leading disability charity operating across England.. The role of Co-Treasurer will be pivotal for the charity as it moves forward from a county to a national charity.

What will you be doing?

BuDS is an independent pan-disability organisation which is not tied to Government, NHS or council contracts. Our visionary aim is to abolish disability by building a world which is Fair4All, free of the barriers which disable people. We are led by disabled people and committed to the social model of disability.

We have decided to recruit Co-Treasurers because we recognise that the role will be easier to manage if divided between two individuals.The Co-Treasurers will be Trustees of BuDS and will need to embody our values and ethos. BuDS values diversity and inclusion and encourages everyone who meets the needs of the role to apply, regardless of their background or circumstances.

What Does the Role Entail? 

The role of Co-Treasurer is expected to involve a time commitment of around 2-3 hours per week, a combined total of 4-6 hours between the two post-holders. BuDS works remotely and flexibly using Microsoft Teams, so much of the work can be done at your own pace at times which suit you best. Meetings are kept to a minimum as all the Trustees are busy people. 

Working closely with the Co-Chairs and Co-Secretaries, and split between the two Co Treasurers, the five key responsibilities will be: 

1. The charity’s financial health and managing financial risks or hazards
2. Supporting grant or contract applications and funding proposals 
3. Supervising financial admin and ensuring best practice and compliance
4. Supporting the move to a Charitable Incorporated Organisation
5. Curating the Annual Accounts

What are we looking for?

These are the skills and experience we think are needed for this role, divided between the two Co-Treasurers. We are keen to develop people’s knowledge and skills through training and mentoring. 

Essential: 

• Strategic budgeting and forecasting 
• Microsoft Office 365 applications for remote working 
• A flexible, positive, problem-solving and organised approach to tasks 
• Commitment to the social model of disability 
• Lives in England 

Desirable: 

• Accountancy qualifications
• Charity finances and reporting and the SORP 
• Knowledge about Charitable Incorporated Organisations
• Lived experience as a disabled person or someone with a close personal connection

What difference will you make?

Our Trustees’ lived and professional experience of disability will help keep us on the right path as we grow. Trustees also have a key role in ensuring that our Values permeate the organisation at all levels, including within the Board itself.

Change and growth is a challenging time, and the continuing strategic and oversight role of Trustees will be critical to BuDS’ continuing success, with the officers (Co-Chairs, Co-Secretaries & Co-Treasurers) playing a pivotal role. The decisions to which you’ll be asked to contribute will be important

The Pirate Castle is a buzzing charity based in the heart of Camden.  From our iconic castle base we offer boating, kayaking and canoeing as well as community space to hire.  We are looking for a Company Secretary for our engaged trustee board to minute our meetings and to lead on governance and compliance matters.  We look forward to hearing from candidates with governance experience who are keen to contribute to the future of a well-loved community charity as it approaches its 60th year.

The New Normal are seeking a Treasurer to join our Board of Trustees! The primary responsibility is oversight of the financial management of the Charity, ensuring responsible budgeting, accurate record-keeping, and financial sustainability. 

We are looking for a driven and diligent person to support TNN in it's mission to provide free-to-access peer support for a diverse range of grief experiences, communities and identities. 

Applicants should have the capacity to provide around 4 hours per month on a flexible basis, with some months quieter/busier than others.

We are seeking someone who has a background in finance, accounting or book-keeping, with experience in non-profit finace a plus. They should have strong analytical and reporting skills, understanding of charity finance regulations and reporting requirements.​

We welcome applications from candidates of all backgrounds and pathways. This is a voluntary role and responsibilities are listed in below Job Description.

[Due to the nature of the role and the work we do, the successful applicant will be required to undertake a DBS check. Persons will be shortlisted and appointed based solely on character, skills, qualifications and experience.]

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

At Cats Protection we help thousands of cats each year thanks to our dedicated and passionate volunteer groups and teams, all of which help our cats in different ways. Our treasurer volunteers maintain the finances of local groups and teams, ensuring they hold the funds needed to continue their vital work. Cats Protection relies solely on donations from generous members of the public, and our treasurer volunteers help make sure these funds are spent in the most effective way. 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

•  Preparing budgets
• Keeping accurate financial records
• Reporting financial records via ‘Cashlog’ (Cats Protection supplied software)
• Paying invoices and volunteer expenses
• Being part of a team which ensures there are sufficient funds to meet expenditure
• Updating and advising others on income received, expenditure and available funds
• Managing and monitoring donations made to the group
• Following financial procedures e.g. Gift Aid returns and VAT claims

Time expectation

Our current volunteer treasurers usually spend between 2 to 4 hours per week in this role. More hours may be required at certain times, such as towards the end of the financial year but support is always available. 

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Enhanced Professional Development Programme (ePDP)
Part-time | Volunteer | Remote | 12 hrs/week | 16-week commitment

“We are looking for 3 candidates to join our volunteer-enhanced professional development programme and gain real-world experience in your chosen field. While we only have three vacancies available through this programme, other options are available if your skills match our criteria.”

About Us

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.Our mission is to encourage unity across diverse communities, sharing and celebrating cultural lessons through workshops, training programmes, events and research. We challenge racial and societal stereotypes while delivering practical initiatives such as unconscious bias training in the workplace. We develop and deliver projects that promote inclusion, representation, and social change by partnering with local organisations and stakeholders.

Role Description

Quilombo UK is looking for a highly motivated and experienced Services Sales Executive to join our team through the Enhanced Professional Development Programme (ePDP). This is a target-driven, client-facing volunteer sales role focused on direct outreach and conversion of potential service users into paying clients. You will be responsible for actively identifying leads, initiating conversations, pitching our services, and closing deals.

The successful candidate will sell Quilombo UK’s key service offerings:

• Workshops (e.g. Unconscious Bias, Inclusive Leadership)

• Training Programmes

• Research Services

• Event & Partnership Opportunities
   

As a member of the Sales & Business Development function, you will be managed by a Director and accountable for results that directly impact the organisation’s financial sustainability and growth. This role provides real-world, high-impact experience that mirrors the standards and performance expectations of a paid sales role.

Main Responsibilities

• Proactively research and identify prospective clients aligned with Quilombo UK’s mission and services

• Initiate direct outreach (calls, emails, online meetings) to decision-makers across public and private sectors

• Deliver compelling sales pitches and presentations tailored to each client’s needs

• Handle end-to-end sales processes, from lead generation and qualification through to closing deals

• Secure confirmed bookings or contracts for services, including workshops, training, research, or event partnerships

• Develop and maintain a strong client pipeline, updating CRM or tracking systems regularly

• Consistently meet or exceed weekly/monthly KPIs related to outreach, meetings, and conversions

• Collaborate with the Director to refine messaging and sales strategy for maximum impact

• Maintain a consultative, value-led sales approach while staying aligned with Quilombo UK’s mission and ethos

• Provide performance updates and sales reports to the Director and Senior Leadership Team

• Stay updated on industry trends, client needs, and potential growth areas relevant to our services

Essential

• Demonstrated experience in a sales, business development, or account management role

• Proven track record of generating leads and closing deals, preferably in a service-based or social enterprise environment

• Excellent verbal and written communication skills

• Strong presentation and negotiation abilities

• Confidence to work independently and take initiative, while collaborating within a remote team

• Passion for social justice, community engagement, and inclusion

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Desirable

• Familiarity with CRM tools and remote communication platforms

• Experience selling services to the public sector or third-sector organisations

• Understanding of social enterprises or community-based businesses

• Ability to work without close supervision and meet deadlines

What We Offer

• Real-world, results-driven sales experience with clear KPIs and performance feedback

• A unique opportunity to influence revenue and impact within a mission-driven organisation

• Coaching and mentoring from experienced directors and leadership

• A collaborative, diverse, and inclusive environment

• Certificate of completion and reference upon successful programme completion

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID, and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.

Application Process

Our HR team will contact you upon successful application to arrange an interview. Following a successful interview, onboarding documents will be sent. Once completed, you’ll be invited to a 6-hour HR and Systems Induction, followed by a meeting with your assigned Director for your first day.

Job Type: Part-time (Volunteer)
Expected Hours: 12 per week
Location: Remote
Schedule: Monday to Friday | Day Shift | No Weekends

The Network of Wellbeing (NOW) is looking for two new Trustees to guide and support the NOW team (above). We’re particularly keen to find someone to act as our Company Secretary and another to advise and guide the management of our staff and volunteers. Do you think you could help? If so, we’d love to hear from you. The roles are unpaid but immensely rewarding. 

The Network of Wellbeing connects people, supports projects and inspires action for the wellbeing of people and the planet. We would love to bring on board two new Trustees who care passionately about our vision of people and the planet thriving together.

Trustees play an essential role in any charity and the Network of Wellbeing is no exception. Trustees are the supreme governing body in a charity. They determine its aims, its strategy and oversee all its operations. They are responsible in law for ensuring that it delivers its charitable objects.

Trustees also bring vital skills and experience to the charity’s management. We have reviewed the expertise and roles played by our existing Trustees – and found that they have strengths in business development, charity governance and environmental sustainability, to name but a few. They use their knowledge – and their wisdom – to guide the staff and inform key strategic decisions – and our existing Trustees gain a deep sense of joy and fulfilment from the role they play.

We are now looking for two new Trustees to complement and strengthen our existing Board. We are especially keen to find:

• someone to be our Company Secretary: This person will be responsible for:
  • advising Trustees and the Director on corporate governance and financial management;
  • overseeing the preparation of agendas and the taking of accurate minutes;
  • keeping up to date with regulatory or statutory changes and policies that might affect us;
  • liaising with our auditors, Companies House and the Charities Commission.
• someone to advise on and guide the management of our team of staff and volunteers. This would include:
  • advising Trustees and the Director on all matters relating to the management of staff and volunteers;
  • ensuring we have an up to date suite of policies and procedures;
  • guiding the management of the staff, including on pay, to ensure maximum effectiveness.

Trustees have the opportunity to use their skills and experience to help others and to further a cause they are passionate about – something wellbeing experts argue is key to living a meaningful life.

The commitment is four two-hour meetings per year – three of which meetings which are held online. We also like our Trustees to come and see us annually (in Devon) in person at least once.

We are committed to diversity, fairness and inclusion – and to building wellbeing together for everyone. We’re therefore keen to diversify our existing Trustee group to ensure it more broadly reflects the diversity of people in the UK. With that in mind, we’d welcome applications from people from a range of different backgrounds and experiences.

Could you be a Trustee of the Network of Wellbeing? If you are interested, please see here for the role profile and details on how to apply.

All applications will be considered by a panel of Trustees with advice from the Director.

Cedarwood Festival is seeking a new Treasurer to join the growing board team for 2025 and beyond. The new member will play a key role in the growth of the organisation and join an experienced team, passionate about the expansion of the gospel and unity in the north of England. 
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Role Purpose: 

Responsible for the overall financial health and compliance of the organisation. Producing financial reports, developing strategies to support the charity objectives.  Guiding and advising Trustees in making sound business decisions in the long and short-term. 

Role Duties: 

• Monitor the financial operations with event director, such as payroll ifapplicable, invoicing, and other transactions.

• Monitoring and managing cashflow, forecasting, income and expenditure. 

• Oversee outside services for tax preparation, auditing, banking, investments, andother financial needs as necessary 

• Track the company’s financial status and performance to identify areas forpotential improvement 

• Seek out methods for minimising financial risk to the company

• Produce financial reports for Trustees 

• Provide insightful information and expectations to Trustees to aid in long-term andshort-term decision making 

• Review financial data and prepare monthly and annual reports as appropriate

• Present financial reports to Trustees and stakeholders as relevant and appropriate.

• Stay up to date with technological advances and accounting software to be usedfor financial purposes 

• Establish and maintain financial policies and procedures for the company

• Understand and adhere to financial regulations and legislation. 

Desired Skills & Qualifications: 

Experience in organisational accounting and finance. Over 5 years’ experience in a  similar professional or voluntary finance role; general management and/or leadership  skills and experience; understanding of data privacy standards; good communication  skills, both written and verbal; good understanding of business principles and practices;good attention to detail; organisational skills; good computer skills; integrity, honesty.

Communication & Location: Most communications will take place via zoom and occasionally in person in the north east of England. Desired location would be north east of England to meet with team easily if needed but not essential.

Job Type: Part-time – Volunteer.

Reporting to: TRUSTEES

Essential qualities: You will be a committed Christian and share the vision and values of Cedarwood Festival that can be found on the website.

This is an exciting time to be joining UoGSU as we are implementing our new strategy. As an organisation we have been focused on communities, change and the education of our members.

We are looking for a trustee with experience and expertise in finance – this trustee will chair our Audit and Risk committee. You will be a qualified accountant with experience of financial management, governance and oversight and an understanding of financial audit best practice. Previous experience of Audit and Risk committee work is of interest but not essential.  Each term lasts 3 years and trustees can serve a maximum of 2 consecutive terms.  Extensions are dependent on re-election to the board.

The individual appointed as trustee will need to be sympathetic to the aims of the SU and more generally share a commitment to the broader values of the student movement; student representation, student rights and the student experience – and the importance of students having a platform to organize together to help make these values a reality.

The role requires a careful balance; trustees need to respect the democratic will of the membership where possible but also be willing to think creatively, challenge constructively and point out potential risk. The Board is comprised of Student Trustees and External Trustees and oversees the work of a team of permanent staff and Student Officers led by the Chief Executive.

An eye for detail to ensure the SU is being well governed and the ability to see future opportunities are also important.

The role is to serve on the board of trustees. Each term lasts 3 years and trustees can serve a maximum of 2 consecutive terms. Extensions are dependent on re-election to the board.

General candidate requirements:

All candidates will need to be comfortable reading and understanding financial information (or be willing to learn more about this aspect of the role). They should also have the following:

- An understanding of business management.
- A willingness and ability to devote the necessary time and effort to attend board andother meetings, including preparing and reading for those meetings.
- A willingness to speak their mind and contribute.
- Excellent communication and interpersonal skills.
- Analytical ability and good independent judgement.
- An understanding and acceptance of the role of a Charity’s Board of Trustees (including the legal duties, responsibilities, and liabilities of Trusteeship).
- A commitment to act in accordance with the Nolan principles for ethical conduct in public service and the SU own values.

Desirable but not essential:

-Recent experience of the higher education sector or of Students’ Unions.
-Experience or knowledge of board governance.

Commitment required

Board Meetings: There are 5 scheduled meetings each year, usually held early evening and lasting 2 to 2.5 hours, with extra meetings added if required (although this is rare). Each meeting will have associated reading and preparation work. Meetings are usually conducted face-to-face, but trustees may participate remotely depending on their schedule and other commitments.

Sub-committees: All trustees will Chair or sit on our board sub-committees – the Audit & Risk and People Committees. These committees usually meet up to 4 times each year and are scheduled to fit trustee availability.

Board members will also need to be available to approve decisions electronically between meetings if required.
If feasible, Board members are also encouraged to visit the SU and observe major events such as Welcome.

Exciting Treasurer opportunity with a growing charity that supports victims of modern slavery.

West Midlands Anti Slavery Network brings together partner organisations to combat modern slavery, human trafficking, and exploitation. Through direct victim support, identifying gaps, influencing change, and facilitating solutions, we strive to protect and advocate for the vulnerable in our community.

We are seeking a Treasurer to join our Board. 

What will you be doing?

Our Trustees play a vital role in making sure that WMASN achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that WMASN has a clear strategy and that our work and goals are in line with our vision.

As well as fulfilling the duties of a Trustee, the Treasurer maintains an overview of our financial affairs. The Treasurer ensures that effective and appropriate financial measures, controls and procedures are put in place and reports to the Board at regular intervals about the financial health of the organisation.

Your expertise, advice, and guidance would be invaluable in shaping and implementing our financial strategies.

This role is mainly home-based.

Please request the candidate pack attached for further details.

Time commitment

· Attend quarterly Board meetings: These meetings typically last around 3 hours, held between 5:00 PM and 7:30 PM. Most meetings are conducted online, with one in-person meeting held annually in June at the charity's offices in central Birmingham.

· Participate in Finance Sub-Committee work: The Treasurer is expected to join the finance sub-committee which meets quarterly for approximately 2 hours.

· The overall time commitment varies depending on the charity's activities, with an average of 10 hours per month, including preparation and follow-up tasks.

Trustees are also expected to contribute ad hoc and occasional time outside of Board meetings, the majority of which is done remotely.

What are we looking for?

We are looking for individuals who can bring energy, enthusiasm, and commitment to the role, and who will help broaden the diversity of thinking on our Board. No prior Trustee experience is necessary – we will provide a comprehensive induction and training.

Qualifications and Experience:

· A finance professional. A knowledge of charity finance is an advantage. Otherwise an enthusiasm to learn, drawing from sound commercial experience and an understanding of SMEs.

· A strategic thinker with an ability to balance risk and opportunity.

· Clear communicator with the ability to bring the financial information alive to non-finance specialists.

· Willing to play an active role in areas such as forecasting, setting budgets, liaising with auditors.

What difference will you make?

As a small charity we recognise the great work, time and commitment of our Board. This position is an opportunity to:

· Give back to a charity that is dedicated to creating positive impact

· Enhance your CV and open doors to new career paths

· Make a difference to those in need

· Learn about the management and strategy side of charities

· Utilise your experience and skills within the voluntary sector

· Work with an interesting team from diverse backgrounds

This is an exciting time in our growth as we look to grow our governance systems, build on our successes and ensure we are a radical, dynamic organisation rooted in our anti-racist and anti-oppressive values.  We are looking for a new Treasurer for our Trustee board, to join us and help lead and shape the future of the organisation.

The Sheila McKechnie Foundation (SMK) was set up in June 2005 in memory of legendary campaigner, Sheila McKechnie.Campaigning is vital to a healthy society. We help campaigners to thrive. In a free and hopeful society, people need to know they have the power to make a difference: that they are able to envisage change and can push for that change to happen. For nearly two decades, we have helped all sorts of individuals, causes and charities to find their power as changemakers – as campaigners. We support, connect and champion these campaigners, equipping them to go after the social change they seek.

The Chair will hold the Board and staff team to account for SMK’s mission and vision, provide inclusive leadership to the Board and ensure that Board members fulfil their duties and responsibilities for the effective governance of SMK. The Chair will line manage and support the Chief Executive and ensure that the Board functions as a unit and works closely with the Chief Executive and staff team to achieve agreed objectives. They may also be asked to act as an ambassador and a public face of SMK in partnership with the Chief Executive and the Board.

For further information, see our website and the recruitment pack. 

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.