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Top job
Bookmark Reading Charity, St. James's (Hybrid)
£16,204.50 (£27,007 per year FTE)
As a Volunteer Support Executive, you’ll play a vital role in ensuring a positive, rewarding experience for our volunteers.
Posted 3 days ago
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Page 6 of 14
St. James's, Greater London (Hybrid) 10.58 miles
£16,204.50 (£27,007 per year FTE)
Part-time (22.5 hours or three days a week (across Monday-Friday))
Permanent
Job description

At Bookmark, our vision is simple yet powerful: we want every child to read. We believe in the transformative power of reading and the impact it has on children’s futures. Our flagship service is a volunteer-led reading programme; volunteers will read with students for two thirty-minute sessions weekly. We currently support over 150 schools with a volunteer network of around 1500 volunteers delivering over 40,000 reading sessions every year. Volunteers are the heart of our mission, helping us deliver our One-to-One Reading Programme. 


The Role 
As a Volunteer Support Executive, you’ll play a vital role in ensuring a positive, rewarding experience for our volunteers while helping us make a real difference in children’s lives. This is an extremely busy and varied role as we help prepare volunteers to deliver impactful sessions and support them in the booking process. 

As a Volunteer Support Executive, you will:

  • Support volunteers at every stage of their journey, from application and onboarding to ongoing engagement. 
  • Develop a thriving volunteer community, fostering satisfaction, retention, and collaboration. 
  • Act as the primary point of contact, providing empathetic and effective support for volunteer inquiries. 
  • Manage the recruitment pipeline for high volumes of volunteer applicants, ensuring all processes meet regulatory compliance requirements and uphold high standards of applicant quality.
  • Drive continuous improvement by analysing feedback, refining processes, and enhancing the volunteer experience. 
  • Collaborate across teams to ensure our volunteers are equipped to help children succeed. 

We’re seeking someone who is: 
 

  • A natural communicator: Clear, confident, and empathetic in both verbal and written communication. 
  • Organised and proactive: Capable of managing multiple tasks in a fast-paced environment. 
  • Detail-oriented: A structured thinker with exceptional attention to detail. 
  • Results-driven: Motivated to meet personal and team goals. 
  • Adaptable: Flexible and curious with a positive, professional attitude. 
  • Data-savvy: Comfortable working with systems like Microsoft Office (Outlook, Excel, Word) and analysing data to inform decisions. 



Bonus Points: 
 

  • Experience with Salesforce or SharePoint. 
  • Familiarity with safeguarding practices. 
  • Background in high-volume customer service, recruitment, or call centres. 


Why Join Us? 
At Bookmark, you’ll be part of a mission-driven team passionate about changing lives. We offer: 

  • A flexible, inclusive working environment that values work-life balance. 
  • Opportunities to contribute your ideas and make a meaningful impact. 
  • A chance to grow professionally while supporting a cause you’re passionate about. 

Location:​ Hybrid working with one day a week in Bookmark Head Office (SW1Y, 4LR).

Contract type:​ Permanent, part-time

Salary:​ £16,204.50 (£27,007.50 FTE)

Hours:​ 22.5 hours or three days a week (across Monday-Friday). We are open to working patterns including split days or working school hours, and this can be discussed at the interview stage. 

Deadline:​ 25th August 11:59pm

Posted by
Bookmark Reading Charity View profile Organisation type Registered Charity Company size 21 - 50

We promote a reading for pleasure culture in primary schools, focusing on supporting children in the most disadvantaged communities.

Posted on: 13 August 2025
Closing date: 25 August 2025 at 23:30
Tags: Administration, Volunteering Management, Customer support

The client requests no contact from agencies or media sales.