Activities support volunteer volunteer roles

As a Till & Customer Service Volunteer at our Whitchurch shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Whitchurch shop is located in a lovely village setting, with many local and returning customers. Whitchurch village is a charity shop hotspot, meaning there is lots of competition.

The staff and volunteers ensure the stock is merchandised beautifully and priced competitively to keep the customer coming back.

The team have hosted many a film crew including for 'Hayley goes...' who visited the shop to understand how shopping at charity shops is environmentally responsible.

The shop is open 9am-5:15pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Considerations:

Age requirement: 16+

Location: 50a Merthyr Road, Whitchurch

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Tuesdays

As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:

•Providing a warm and friendly welcome to all customers entering the shop;

•Delivering excellent customer service to ensure a pleasant shopping experience;

•Handling cash transactions and operating the till with accuracy;

• Encouraging customers to sign up for Gift Aid, which increases the value of their donations;

• Selling and processing our raffle/lottery tickets;

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

Here's what you can expect from our training:

•Learn about our Big Ambition, our vision and values and how to talk about them;

• A comprehensive training and induction tailored to volunteering in our shops;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge.

The benefits of becoming a Till & Customer Service Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

We are looking for a dedicated Volunteer Treasurer to join our Board of Trustees and help guide the financial well-being of the charity as we grow and respond to increasing need. Becoming a Treasurer at Shiloh means more than just numbers. You’ll be helping us build stronger futures for some of the most vulnerable people in our community. It’s a chance to use your skills for good and to be part of a dedicated, friendly team.

As Treasurer, you will:

• Work closely with the Board, Chief Executive, and Finance Manager

• Ensure our finances remain sustainable, compliant, and transparent

• Be part of a passionate team committed to lasting change for people affected by homelessness

General Responsibilities of a Trustee

• Ensure the charity focuses on its purpose and all activities align with its aims and objectives

• Comply with the governing document and meet all legal requirements

• Act in the charity’s best interests

• Prepare for meetings, seek advice when needed, and make informed decisions

• Contribute to Shiloh’s strategy and policies, and support and guide the Chief Executive and staff team

Specific Responsibilities of the Treasurer

• Ensure the charity’s financial affairs are legal, constitutional, and in line with accepted accounting practice and Charity Commission guidelines

• Oversee accurate record-keeping and effective financial procedures and controls

• Lead the Finance Sub-Group (with the CEO and Finance Manager) to monitor financial health and report key updates at Board meetings (e.g. income/expenditure, balance sheet, cash flow, reserves)

• Oversee the timely preparation of the annual budget and recommend its adoption to the Board

• Guide trustees in assessing the financial viability of plans, proposals, and feasibility studies

• Ensure financial resources meet both present and future needs

• Maintain a robust overview of financial risks facing the charity

• Oversee the production of financial reports, returns, accounts, and independent examinations

What We’re Looking For

Knowledge and Understanding

• Experience in charity finance and fundraising

• Financial qualifications (desirable)

• Previous Treasurer experience (desirable)

• Trustee board or committee experience

• Knowledge of restricted, unrestricted, and designated funds

• Knowledge of Gift Aid

• Understanding of governance and the voluntary sector

• Awareness of the legal duties, responsibilities, and liabilities of trusteeship

Key Skills and Abilities

• Strong analytical skills to assess proposals and financial implications

• Ability to lead Finance Sub-Group meetings ahead of Board meetings

• Availability to provide occasional ad hoc support to staff on finance-related queries

• Able to build strong relationships and act as an ambassador for Shiloh

• Collaborative team player who values diverse perspectives

Personal Attributes

• Commitment to Shiloh’s vision and values

• Good listener, open to feedback and other perspectives

• Positive, problem-solving attitude

• High integrity and commitment to the Seven Principles of Public Life: selflessness, integrity, objectivity, accountability, openness, honesty, leadership

Do you want to see more happiness and kindness in the world? We’re looking for dynamic Volunteers to be part of creating exactly that!

About the Role:

Our volunteers bring people together for shared online learning experiences, based on positive psychology, that boost the wellbeing of everyone involved.

Our groups and courses can be run online or in-person in your local area.

- The amazing 6-week Happiness Habits Course is designed to be run by pairs of volunteers.  It features expert videos, science-backed exercises and the chance to form meaningful connections. Our course has been specially designed to gather the insights of the world's leading experts on six fundamental aspects of a happy and meaningful life: Gratitude, Self-Care, Relationships, Resilience, Kindness, and Meaning. It is a very impactful (many say life-changing) experience.

- Alternatively, you can get involved by supporting a Monthly Group, bringing like-minded people together to learn evidence-based tools for creating a happier and more meaningful life. Explore the monthly themes and encourage people to set personal actions towards happiness, that support both themselves and others.

Volunteering with Action for Happiness is a path of action that consistently feels like you are making a difference in the world. You don’t have to be an expert - or be happy all the time. If you are a warm and enthusiastic person that is more than enough to get started.

Why Volunteer with Us?

Do something that matters: spreading happiness and witnessing people transform for the better is a huge source of meaning.

Grow your skills: inspiring others, learning together and reinforcing your own happiness skills all contribute to personal growth.

Build community: meeting like-minded people, building lasting friendships and belonging to a global community contributing to a better future for all.

How do I know it’s right for me?

Try out free VOLUNTEER TRAINING via the Action For Happiness website and decide for yourself.

We've designed it especially to help you answer questions like this as it explains thoroughly what being a volunteer involves and helps you reflect on your readiness.

What is the time commitment?

You'll need to set aside a couple of hours for the training initially and a few more for planning your course or group and connecting with your co-volunteer. Then you'll need a couple of hours per session for facilitating (x6 weekly sessions for a course, or x1 session per month for a group). 

- Apply today! Together, we can inspire change that ripples out through people’s lives, communities and the world.
 

About YAUK

Youth Advantage UK is a charitable organisation that uses a research-led approach to inform policy work and projects
that aim to promote and further the human rights of young people aged 11 to 25 across the United Kingdom.

Please note that this is a VOLUNTEER role.

We won't accept applications from individuals residing outside of the UK as we operate on the principle of bettering the lives of young people in the UK. Therefore, we require our volunteers to have an understanding of what it is like to live in the UK.

What we offer!

Anybody who wishes to help and contribute to a good cause are welcome to apply for one of our volunteering positions. We will speak to you about what your aims are to ensure that the volunteering position you are applying for is suitable. By volunteering you have the chance to learn something new and contribute to a successful organisation who is looking to help young people in the UK.

We are looking to appoint a volunteer who has management experience and who is able to support the functions of our Communications & Marketing Department through the effective management of our marketing team and marketing policy. These functions include: website, social media, engagement, events and sponsorship (as a temporary function within this department). 

Key accountabilities:

• Departmental strategic management 
• Marketing policy development 
• Social media output 
• Website development and design 
• Engagement and events 
• To take part in department wider management and leadership activities
• To support the planning of department activities
• To take on line management roles as assigned
• To provide effective supervision and guidance to other volunteers as delegated
• To oversee departmental tasks
• To provide support and additional capacity with regards to progress of departmental relevant tasks

Requirements 

• To have experience working in the charity sector or voluntary sector 
• To have experience in managing a team of people/volunteers 
• To be competent in IT, social media and website design 
• To be an effective communicator and leader
• At least 7 or more years of relevant experience.
• Some experience (ideally 2 or more years) of managing or leading a team.
• Excellent writing and communication skills.
• IT literacy with own equipment (laptop and phone)
• Strong attention to detail and organisational skills.
• Ability to prioritise tasks and manage time effectively.
• Right to volunteer in the UK

Benefits

• This is a UK based 100% Fully remote and flexible role 

• Supportive Team and Management to enhance your skills and build on your experience.

• Your work will help transform and empower many young people’s lives, rights and interests and assist in promoting equality for all young people.

 Why volunteer with us?

We are a supportive and friendly organisation that takes pride in developing and nurturing our staff and providing them with excellent opportunities to thrive and further encourage their career growth and future aspirations. 

We offer a fully remote working environment and a flexible and adaptable working schedule. This is an excellent opportunity to join a growing organisation, enhance your skills, and gain valuable experience to help you begin your career in Research as we endeavour to grow our organisation and continue to make positive changes to the lives of young people. If this sounds like you and you are interested in applying for this position, please submit your CV.

We look forward to hearing from you!

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager. 

Tasks you could get up to whilst volunteering could include:

• Serving customers on the till
• Taking stock donations from the public
• Tagging and steaming stock for the shop floor
• Dressing the window displays
• Asking people to join us as a volunteer

As a Retail Volunteer you will be:

• Friendly and Approachable
• Reliable, Kind and Patient
• A good communicator (including listener)
• Willing to volunteer within guidelines and to take direction where necessary
• Accepting of others who might be different to yourself

As a Mencap volunteer you will:

• Make new friends and raise important funds for people with a learning disability
• Get reasonable out-of-pocket expenses in line with our policy e.g. travel
• Receive full Training and support
• Volunteer alongside other people
• Have a chance to give back your local community

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us.

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager. 

Tasks you could get up to whilst volunteering could include:

• Serving customers on the till
• Taking stock donations from the public
• Tagging and steaming stock for the shop floor
• Dressing the window displays
• Asking people to join us as a volunteer

As a Retail Volunteer you will be:

• Friendly and Approachable
• Reliable, Kind and Patient
• A good communicator (including listener)
• Willing to volunteer within guidelines and to take direction where necessary
• Accepting of others who might be different to yourself

As a Mencap volunteer you will:

• Make new friends and raise important funds for people with a learning disability
• Get reasonable out-of-pocket expenses in line with our policy e.g. travel
• Receive full Training and support
• Volunteer alongside other people
• Have a chance to give back your local community

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager.

 Tasks you could get up to whilst volunteering could include:

• Serving customers on the till
• Taking stock donations from the public
• Tagging and steaming stock for the shop floor
• Dressing the window displays
• Asking people to join us as a volunteer

As a Retail Volunteer you will be:

• Friendly and Approachable
• Reliable, Kind and Patient
• A good communicator (including listener)
• Willing to volunteer within guidelines and to take direction where necessary
• Accepting of others who might be different to yourself

As a Mencap volunteer you will:

• Make new friends and raise important funds for people with a learning disability
• Get reasonable out-of-pocket expenses in line with our policy e.g. travel
• Receive full Training and support
• Volunteer alongside other people
• Have a chance to give back your local community

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us.

We are seeking four new Trustees to join our engaged and dedicated Board.
Organisation: Age UK Kensington & Chelsea (AUKC)
Location: Hybrid; meetings in North Kensington
Remuneration: Voluntary (reasonable expenses reimbursed)
Closing date: Monday 5th January 2026

Age UK Kensington & Chelsea is a £2.89m, community-rooted charity helping older people be heard, stay independent, and thrive. Our 80-strong team delivers advice, activities and practical support that tackle loneliness, improve wellbeing and make daily life easier—from social clubs to social prescribing and specialist dementia support.

We’re a proud NHS partner: My Care, My Way now has 28 Health & Social Prescribing Coordinators supporting 7,000+ patients, reducing hospital admissions and boosting independence. Every GP practice in K&C is on board, and we’ve just secured a new three-year contract worth 4.1 million. We’re investing in fundraising for long-term sustainability and exploring innovative ways to help older people thrive.

This is an exciting time to join our Board as we shape our next three-year strategy. We want a Board that reflects our borough’s diversity and we welcome local residents, LGBTQIA+ people, disabled people and people from ethnic minority backgrounds.

Following a skills audit, we’re especially keen on hearing from people with skills in finance, fundraising, marketing/communications, and business development & service delivery. Above all, we’re looking for strategic, values-led champions who will support and challenge our leadership—and share our commitment to older people in Kensington & Chelsea.

Do you enjoy driving?  

Would you like to make a difference to the people we support in your community?  

We are looking for friendly drivers to join us in Metheringham!  

You will meet some amazing people, whilst making a positive impact to their lives by driving to places they enjoy and appointments that are important.  
 
We are looking for drivers who will be happy to drive the vehicles owned by the people we support.  

  
Activities will include:  

• Driving the people we support between their homes and services in a safe manner, in accordance with UK law. 
• Driving around the Metheringham area, which will be the start and end point of the majority of journeys 
• Assisting people we support in and out of vehicles and locations – with assistance from trained Dimensions staff. 
• Driving in a manner that is sensitive of physical and emotional requirements of the people we support. 
• Driving vehicles owned by the people we support

We are looking for drivers who:  

• Are aged 21 or over, with at least 2 years driving experience 
• Hold a full, clean and current UK Driving License (or equivalent) 
• Have the ability to understand verbal and written instructions in relation to journeys 
• Are friendly with the people we support and our support staff 
• Are willing to commit to volunteer regularly (times and days can be discussed)  

A DBS check and two character references will be required for this role.   

What you’ll gain from being a Dimensions volunteer:  

Dimensions provides support for around 3,500 people with learning disabilities and autism across the UK.  

Our volunteers play a vital role in our work and in return, we support them with:  

• Access to free online training (with access to 800 plus courses) 
• Comprehensive support from professional, friendly and trained Dimensions staff 
• Reasonable expenses may be reimbursed as agreed
• An opportunity to gain real experience in the social care sector

Board Trustees

Voluntary Position 

Required to attend a minimum of four quarterly business meetings per year (travel expenses are available).

About Perth and Kinross Heritage Trust:

Since 1988, Perth and Kinross Heritage Trust (PKHT) has worked collaboratively to preserve, enhance, and increase understanding of the historic environment of the area, through a wide remit encompassing historic building conservation and archaeology. 

PKHT achieved their objectives through the delivery of projects, the provision of grants, information, and advice, and through a programme of outreach and training activities. The Organisations current key projects include the transformative work of the Perth City Heritage Fund, and an exciting new programme of community archaeology which will aim to engage communities across all of Perth and Kinross. Their aims are to maintain and enhance sense of place; provide a learning resource for local communities; and to build sustainable economic development through improvements and events for both local residents and visitors. 

Perth and Kinross has a rich physical heritage of archaeological sites and historic buildings and PKHT is committed to delivering projects and activities that increase awareness, understanding, and appreciation of the historic environment for everyone. Supported by a range of funders, the outreach and learning activities are often delivered through funded projects such as the King’s Seat Hillfort Archaeology Project, while They also co-ordinate the Doors Open Days programme for the area.

Trustee Details:

Perth and Kinross Heritage Trust is currently seeking new trustees for their board and, to sustain their invaluable work, are inviting new board members, who have the right skills, experience, and time to take on the role effectively and impactfully, as well as sharing an affinity with their aspirations to safeguard local heritage and promote it to a wider audience.

The trust are keen to hear from people who have skills in buildings conservation, marketing and social media, legal and finance, IT and General Fundraising but would welcome expressions of interest from others who share a passion for what the area has to offer - and what is still to be uncovered. People who live further afield from the area are also encouraged to apply, especially if they bring similar experiences from further afield. The Trust is also keen to diversify its board and welcomes applications from younger candidates from a range of backgrounds.

In addition, candidates who are willing to progress to take on the Chair role are encouraged to apply. The current Chair has decided that following several years’ service it is now time to step back from this role. The PKHT board are keen to hear from any candidate who feels they have the skills and experience, and time available for the Chair role. To discover more about this role and the Trust’s expectations, an informal exploratory chat with the incumbent is encouraged and BTA would be happy to help make arrangements for this.

Could you help your local SSAFA branch recruit volunteers in your area? You just some basic I.T and admin skills, patience, the ability to get on with a wide range of people and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Recruitment Coordinator?

Recruitment Coordinators help us find local people interested in supporting SSAFA and take them through our recruitment and selection process.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our beneficiaries come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

To offer the best possible service to our clients we need to match the right volunteers to the right role. Could you spare a few hours a week to help recruit new volunteers and welcome them to SSAFA by supporting them through their induction phase? We’d love to hear from you if think you could help with this important role.

When would you be needed and where would you be based?

The role is about recruitment and so will involve attending local recruitment fairs a few times a year as well as meeting volunteers both face-to-face and virtually. As part of your local branch, you might have access to an office, but the administration part of the ole can be done form home.

What would you be doing?

• Be the first point of contact for all volunteering enquiries, ensuring that all potential volunteers receive a timely response.
• Supporting volunteers through the recruitment and induction process and ensuring volunteers are communicated with throughout.
• Arranging informal interviews for new volunteers conducted in-line with SSAFA policies.
• Conducting ID checks (where relevant) so the volunteer can begin the vetting process
• Supporting volunteers to book onto role specific training and ensuring they complete their mandatory training.
• Working with the VDM to ensure branch vacancies are advertised on the branch website and national websites and support any national recruitment campaigns
• Maintaining good relationships with local Volunteer Centres and other local sources of volunteer promotion and attend local recruitment fairs.
• Evaluating volunteer recruitment activity, experimenting with creative ways to recruit volunteers from a variety of sources to create a diverse network of volunteers.
• Treating all potential volunteers inclusively with respect and sensitivity, regardless of age or background
• Supporting any volunteers facing barriers to find a suitable role.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Use your skills, knowledge, and experience to benefit others.
• Appreciate that your role has a positive impact on the quality of service we can provide to beneficiaries as well as providing volunteering opportunities.
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - volunteer management – attracting, recruiting, and inducting volunteers. This training would take approx. 3 hours.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.  
• Access to a range of e-learning courses.
• Support from the Volunteer Development Manager and Trainer (per region)
• Access to the Volunteer Experience Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people, with good listening skills, patience, and a positive attitude  
• Good communication skills, both written and verbal
• Good written and spoken English.
• Respectful and non-judgemental with potential volunteers, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and during the role, including accessing and responding to emails and using Microsoft offices software.
• Ability to encourage and motivate all volunteers to undertake training.
• Ability to maintain confidentiality and keep information safely., in line with SSAFA policies.
• Access to public transport or a car to travel to meetings and events and t meet volunteers.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Could you help your local SSAFA branch recruit volunteers in your area? You just some basic I.T and admin skills, patience, the ability to get on with a wide range of people and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Recruitment Coordinator?

Recruitment Coordinators help us find local people interested in supporting SSAFA and take them through our recruitment and selection process.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our beneficiaries come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

To offer the best possible service to our clients we need to match the right volunteers to the right role. Could you spare a few hours a week to help recruit new volunteers and welcome them to SSAFA by supporting them through their induction phase? We’d love to hear from you if think you could help with this important role.

When would you be needed and where would you be based?

The role is about recruitment and so will involve attending local recruitment fairs a few times a year as well as meeting volunteers both face-to-face and virtually. As part of your local branch, you might have access to an office, but the administration part of the ole can be done form home.

What would you be doing?

· Be the first point of contact for all volunteering enquiries, ensuring that all potential volunteers receive a timely response.

· Supporting volunteers through the recruitment and induction process and ensuring volunteers are communicated with throughout.

· Arranging informal interviews for new volunteers conducted in-line with SSAFA policies.

· Conducting ID checks (where relevant) so the volunteer can begin the vetting process

· Supporting volunteers to book onto role specific training and ensuring they complete their mandatory training.

· Working with the VDM to ensure branch vacancies are advertised on the branch website and national websites and support any national recruitment campaigns

· Maintaining good relationships with local Volunteer Centres and other local sources of volunteer promotion and attend local recruitment fairs.

· Evaluating volunteer recruitment activity, experimenting with creative ways to recruit volunteers from a variety of sources to create a diverse network of volunteers.

· Treating all potential volunteers inclusively with respect and sensitivity, regardless of age or background

· Supporting any volunteers facing barriers to find a suitable role.

· Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.

· Volunteering within the standards and values of SSAFA

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

· Use your skills, knowledge, and experience to benefit others.

· Appreciate that your role has a positive impact on the quality of service we can provide to beneficiaries as well as providing volunteering opportunities.

· Support and friendship from your local SSAFA branch and the wider SSAFA community

· Experience, training, and skills that you can highlight on your CV and in job interviews.

· Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

· Role specific training to prepare you for your voluntary role - volunteer management – attracting, recruiting, and inducting volunteers. This training would take approx. 3 hours.

· Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.  

· Access to a range of e-learning courses.

· Support from the Volunteer Development Manager and Trainer (per region)

· Access to the Volunteer Experience Team based at our central office.

· Reimbursement of out-of-pocket expenses

· Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

· Friendly and approachable people, with good listening skills, patience, and a positive attitude  

· Good communication skills, both written and verbal

· Good written and spoken English.

· Respectful and non-judgemental with potential volunteers, other agencies and SSAFA colleagues

· Willingness and ability to use IT systems for initial and on-going training and during the role, including accessing and responding to emails and using Microsoft offices software.

· Ability to encourage and motivate all volunteers to undertake training.

· Ability to maintain confidentiality and keep information safely., in line with SSAFA policies.

· Access to public transport or a car to travel to meetings and events and t meet volunteers.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager.

 Tasks you could get up to whilst volunteering could include:

• Serving customers on the till
• Taking stock donations from the public
• Tagging and steaming stock for the shop floor
• Dressing the window displays
• Asking people to join us as a volunteer

As a Retail Volunteer you will be:

• Friendly and Approachable
• Reliable, Kind and Patient
• A good communicator (including listener)
• Willing to volunteer within guidelines and to take direction where necessary
• Accepting of others who might be different to yourself

As a Mencap volunteer you will:

• Make new friends and raise important funds for people with a learning disability
• Get reasonable out-of-pocket expenses in line with our policy e.g. travel
• Receive full Training and support
• Volunteer alongside other people
• Have a chance to give back your local community

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us.

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager.

Tasks you could get up to whilst volunteering could include:

• Serving customers on the till
• Taking stock donations from the public
• Tagging and steaming stock for the shop floor
• Dressing the window displays
• Asking people to join us as a volunteer

As a Retail Volunteer you will be:

• Friendly and Approachable
• Reliable, Kind and Patient
• A good communicator (including listener)
• Willing to volunteer within guidelines and to take direction where necessary
• Accepting of others who might be different to yourself

As a Mencap volunteer you will:

• Make new friends and raise important funds for people with a learning disability
• Get reasonable out-of-pocket expenses in line with our policy e.g. travel
• Receive full Training and support
• Volunteer alongside other people
• Have a chance to give back your local community

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us