Activity volunteer roles in london

Chair of the Board of Trustees

Remuneration:

Travel and subsistence will be paid for attendance at meetings in accordance with the ARFID Awareness expenses policy where required. Board members are not remunerated for their Board/trustee work.

Reports to:

Board of Trustees

Regular Liaison with:

• Board of Trustees
• Executive Directors

Duration of appointment:

Three-year term (with a possible extension of a further three years)

Overview:

Established in 2019 and supporting a community of over 30,000 families ARFID Awareness UK is the only registered UK charity dedicated to raising awareness and further information about Avoidant/Restrictive Food Intake Disorder.  As a not-for-profit, we provide individuals, parents, carers and medical professionals with up-to-date relevant information, research and support.

We are equally committed to supporting medical professionals across varying specialities, by equipping them with the information they need to ensure that their patients receive an early diagnosis and have access to appropriate care.

Our charitable aims are to:

1. Raising awareness about the condition within the medical and associated professions and the general public in such ways as the trustees shall determine;
2. Providing advice and information in such ways as the trustees shall determine to enable and empower parents and carers to advocate for the children in their care;
3. Facilitating research into the condition, the useful results of which will be published for the public benefit;
4. Potentially providing grants of financial assistance to enable economically disadvantaged families to obtain necessary treatment and medication unavailable via the NHS.
5. Advancing the education of the public in the subject of ARFID.

With regards to our structure, we are a Charitable Incorporated Organisation (CIO). As a CIO, our Charity Trustees are protected with limited liability, and whilst they are responsible for helping to manage the organisation, they do not hold dual roles of Company Director as they might with other charity structures.

Our mission is to remove the uncertainty, ambiguity and frustrations experienced by parents, carers and individuals over obtaining a diagnosis and treatment by providing general advice that may improve their journey.

Time Commitment:

Trustees meet twice a year virtually. Meetings last approximately 2 hours.

The Remuneration Committee meets once per year virtually. Meetings last approximately 1 hour.

In addition, Trustees are expected to allow time for reading of papers and preparation for meetings, attending events training and induction.  As a small charity there may also be a requirement for additional input of approximately 1-2 hours per month specific to your professional background and expertise as we continue through a period of growth.

Purpose of the role:

Board of Trustees

The Board of trustees (the Board’) is the body with the legal duty to protect the mission and vision of ARFID Awareness UK and to ensure that it is run in accordance with legal requirements.

The role of the Board is to provide good governance and leadership by: 

• Shaping ARFID Awareness UK’s organisational strategy 
• Approving organisational statutory policy
• Ensuring the organisation’s financial stability and sustainability 
• Appointing the Executive Director/s (overseen by the Chair of the Board on behalf of the Board) 
• Providing support and constructive challenge to the Executive Director/s and their staff
• Setting and monitoring procedures for assessing and managing risk 
• Taking advice from Board members and external specialist advisors 
• Monitoring strategy performance 
• Representing ARFID Awareness UK externally where necessary

As a charity CIO, Board members are charity trustees only. They do not represent any group or organisation in this role and they must act in good faith and in the best interests of ARFID Awareness UK.

Chair duties:

• Chair and facilitate board meetings
• Provide inclusive leadership to the organisation and the Board by ensuring that everyone remains focused on the delivery of ARFID Awareness UK purpose and delivering strategic and charitable aims
• Ensure that the Board is effective in its task of setting and implementing the organisation’s direction and strategy
• Support each trustee to fulfil their duties and responsibilities for the effective governance of ARFID Awareness UK
• Support and constructively challenge the Executive Director/s to ensure that ARFID Awareness UK operates in line with statutory and legal requirements and is effective in its outputs
• Ensure financial probity and that all resources are focussed on achieving the aims and objectives of the organisation for the benefit of the membership and delivery of charitable objects
• Appoint the Executive Directors
• Appoint and support the ARFID Awareness UK Treasurer
• Act as an ambassador of ARFID Awareness UK
• Ensure the smooth running of Board meetings, fostering a collaborative and inclusive environment
• Ensure robust and compliant governance arrangements in adherence with charity and statutory regulation
• Lead Board development activities

Alongside the Executive Director:

• Planning the annual cycle of board meetings and other meetings where required
• Developing the board of trustees including induction, training, appraisal and succession planning
• Addressing conflict within the board and within the organisation,

Where staff are employed:

• Liaising with the Executive Director/s to oversee the organisation’s affairs and to provide support as appropriate.
• Leading the process of supporting and appraising the performance of the Executive Director/s

Person Specification:

Essential:

• Significant experience of charity governance and trusteeship, demonstrating understanding of best practice and regulatory compliance
• Proven experience of chairing boards, committees or senior leadership teams effectively
• Track record of supporting small to medium organisations through periods of growth, change and development
• Strong strategic thinking and planning skills with ability to provide vision and direction
• Excellent facilitation and interpersonal skills, able to build consensus and manage diverse perspectives
• Confident and effective communication skills including active listening and constructive challeng.
•  Ability to work effectively as a member of a diverse team whilst maintaining independence and accountability as Chair
• Understanding of the legal duties, responsibilities and liabilities of charity trusteeship and Chair role

Desirable:

• Senior leadership experience in the charity or non-profit sector
• Experience of supporting and appraising Executive Directors or senior leaders
• Knowledge of the healthcare sector and/or ARFID
• Understanding of charity finance, risk management and compliance frameworks

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

As well as fulfilling the duties of a Trustee, the Treasurer maintains an overview of Easing Anxieties’ financial affairs. The Treasurer ensures that effective and appropriate financial measures, controls and procedures are put in place and reports to the Board at regular intervals about the financial health of the organisation.

Treasurer role

• Overseeing the presentation of budgets, internal management accounts and annual financial statements to the Board of Trustees. 

• Ensuring that proper accounting records are kept, and that appropriate accounting procedures and controls are in place. 

• Ensuring that robust and comprehensive financial policies are in place and being implemented, and supporting the development of policies covering financial reserves, and cost management. 

• Monitoring and advising on the financial viability of the charity. 

• Overseeing financial controls and adherence to systems, regularly liaising with Chief Executive. 

• Advising on the financial implications of the charity’s strategic plan, including overseeing the charity’s financial risk-management process 

• Ensuring investments and assets are maximised.

• Lead on the appointment of and liaison with external auditors. 

• Oversee the development and implementation of systems for appraising, mitigating and reporting corporate risk. 

• Ensuring that the accounts are prepared and disclosed in the form required by relevant statutory bodies, for example, the Charity Commission and/or the Registrar of Companies.

• Keeping the board informed about its financial duties and responsibilities and liaising with the Chief Executive to develop the financial understanding of the Board of Trustees.

What we are looking for

• A finance professional. A knowledge of charity finance is an advantage. Otherwise an enthusiasm to learn, drawing from sound commercial experience and an understanding of SMEs.

• A strategic thinker with an ability to balance risk and opportunity.

• Clear communicator with the ability to bring the financial information alive to non-finance specialists. 

• Willing to play an active role in areas such as forecasting, setting budgets, liaising with auditors

In addition to the above, the Treasurer will also have the responsibilities and qualities of all trustees:

Responsibilities of all trustees

• Support and provide advice on Easing Anxieities’ purpose, vision, goals and activities. 

• Approve operational strategies and policies, and monitor and evaluate their implementation.

• Oversee Easing Anxieties’ financial plans and budgets and monitor and evaluate progress. 

• Ensure the effective and efficient administration of the organisation.

• Ensure that key risks are being identified, monitored and controlled effectively.

• Review and approve Easing Anxieties’ financial statements.

• Provide support and challenge to Easing Anxieties’ CEO in the exercise of their delegated authority and affairs.

• Keep abreast of changes in Easing Anxieties’ operating environment.

•  Contribute to regular reviews of Easing Anxieties’ own governance.

• Attend Board meetings, adequately prepared to contribute to  discussions.

• Use independent judgment, acting legally and in good faith to promote and protect Easing Anxieties’ interests, to the exclusion of their own personal and/or any third party  interests.

• Contribute to the broader promotion of Easing Anxieties’ objects, aims and reputation by applying your skills, expertise, knowledge and contacts.

As a small charity, there will be times when the trustees will need to be actively involved beyond Board meetings. This may involve scrutinising board papers, leading discussions,  focusing on key issues, providing advice and guidance on new initiatives, presenting externally, or other issues in which the trustee has special expertise.

Attributes and qualities

We are looking for people willing to bring energy, enthusiasm and commitment to the role, and who will broaden the diversity of thinking on our board. 

Personal skills and qualities

• Willingness and ability to understand and accept their responsibilities and liabilities as  trustees and to act in the best interests of the organisation.

• Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member.

• Effective communication skills and willingness to participate actively in discussion. 

• A strong personal commitment to equity, diversity and inclusion.

• Enthusiasm for our vision and mission.

• Willingness to lead according to our values [charity values]

• Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership

Terms of appointment

Terms of office

• Trustees are appointed for a 2 year term of office, renewal for 4 further terms to a maximum of 10 years.

• This is a voluntary position, but reasonable expenses will be reimbursed.

Time Commitment (Estimated at 7hours per week)

• Attending 4 Board meetings annually. Currently meetings are held remotely.

• Monthly scheduled meeting with the CEO with flexibility to respond swiftly to the occasional ad hoc issue.

REMIX is a dynamic new start-up youth charity dedicated to remixing young people’s lives across London, initially focusing on Hackney, Tower Hamlets, and Southwark. We will deliver Mentoring, Life Skills, and Personal Development programmes.

Our success hinges on a robust, well-supported volunteer team, from mentors and skills coaches to administrative support. We need a systematic and expert approach to volunteer management from day one. We are looking for a skilled professional to design and implement our entire volunteer programme infrastructure.

The Role: Setting Up Our Volunteer Systems

We are seeking a proactive and experienced Volunteer HR & Volunteering Programme Lead to design and establish the complete systems and processes required to successfully recruit, onboard, manage, and retain our volunteer workforce.

This is a vital, project-based role perfect for an experienced HR, Volunteer Management, or Operations professional looking to make a significant, short-term impact on a new charity.

Key Project Responsibilities (The Deliverables):

• Volunteer Strategy & Roles: Design a scalable volunteer strategy and create professional role descriptions for our key volunteer positions (Mentors, Coaches, Admin Support, etc.).

• Recruitment System: Establish the end-to-end recruitment pipeline, including application forms, interview guides, and shortlisting criteria.

• Onboarding & Vetting: Design robust onboarding processes and necessary volunteer policies, ensuring full compliance with charity law, safeguarding best practices, and DBS checks (with guidance on required systems).

• Training Framework: Outline the necessary core training requirements for all volunteers (e.g., safeguarding, code of conduct) and liaise with the programme team on role-specific training.

• Retention & Recognition: Develop initial systems for volunteer communication, support, retention, and recognition to build a positive, professional volunteer culture.

• Documentation: Create a comprehensive Volunteer Handbook and all necessary process documentation for future hand-over to a HR/Operations team.

What We Are Looking For

• Expert Experience: Significant professional experience (5+ years) in HR, Volunteer Management, L&D, or Operations, particularly within the charity sector or organisations managing large volunteer teams.

• Process Design: Proven ability to design, document, and implement professional and compliant operational processes from scratch.

• Safeguarding Knowledge: A strong working knowledge of UK safeguarding and vetting procedures (including DBS checks) relevant to working with young people (aged 11-26).

• Project Management: Excellent project management skills, including the ability to set and meet deadlines within an agreed timeframe.

• Passion & Belief: A deep commitment to the REMIX mission and the importance of supporting young people from disadvantaged backgrounds.

Why Volunteer with REMIX?

• System Builder: This is a chance to build a high-quality, professional volunteer framework that will serve as the engine of the charity for years to come.

• High Impact: Your work directly enables every single programme we run, multiplying your impact across hundreds of young lives.

• Portfolio Enhancement: A highly valued project to add to your CV, showcasing your ability to deliver comprehensive HR/Volunteer infrastructure for a start-up charity.

• Flexibility: Work remotely and set your own hours, provided key deadlines are met.

How to Apply

If you are ready to build the engine that will drive REMIX's impact, we want to hear from you.

Please submit your interest via this website.

Applications will be reviewed on a rolling basis. Join us in setting the foundation to remix young people's lives across our capital city!

Join Our Board as a Volunteer Member!

Healthwatch Barking & Dagenham is seeking passionate individuals to help shape the future of local health and care.

What you’ll do:
✔️ Take part in board meetings
✔️ Guide strategy and governance
✔️ Champion community voices

What we’re looking for:
�� Experience in governance or community health
�� Strong teamwork & problem-solving skills
❤️ Commitment to improving local services

What you’ll gain:
�� Influence change in health & care
�� Training & support
�� Networking opportunities

Join us in shaping the future of the Royal British Legion

The Royal British Legion (RBL) stands at a pivotal and inspiring moment in its history. As we deliver Our Strategy to 2035, we are evolving to meet the changing needs of the entire Armed Forces community – serving personnel, veterans, families, and the bereaved. Our vision is clear: to bring society together to recognise, remember and support the Armed Forces community, ensuring their unique contribution is never forgotten.

To help drive this transformation, we are seeking to appoint two Trustees to join our Board.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Who we’re looking for

We are seeking candidates with senior-level experience and strategic insight who can provide constructive challenge, independent judgement and guidance as RBL continues to modernise.

In addition to strong governance skills, we are particularly interested in candidates with experience in one or more of the following areas:

· Strategic transformation and technology: guiding organisations through complex change programmes and digital evolution.

· Government and public policy: operating at a senior level in government or a devolved administration, with experience of ministerial engagement, policy development, or public affairs.

· Brand, marketing, or income generation: delivering sustainable growth through engagement, communication, and innovation.

Candidates will also have:

· The ability to collaborate effectively with others.

· Strong influencing and communication skills.

· Genuine commitment to RBL’s mission and values.

· Sound and relevant knowledge of good governance practices, law and fiduciary duties.

· Good powers of judgement, insight, and vision.

· Excellent listening skills and openness to diverse perspectives.

Successful candidates will be expected to attend six Board meetings per year and actively contribute as a member of at least one Board committee. Trustees also participate in commemorative and membership events throughout the year. Overall, the anticipated time commitment is approximately 20 days annually, including preparation and engagement outside of formal meetings. 

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 9th November 2025

Interview Date: 18th November 2025 (in person). Haig House, London

Application: Candidates should email a CV (no more than 3 sides) and a supporting statement (no more than 2 sides) which sets out why you think this role is the right move for you and how you meet the skills and experience required.

The treasurer is a vital role to the ongoing success of IBP as a not-for-profit community interest company as we push forward to fulfil our goals.

We need someone with the following qualities and skills to join our voluntary management board:

• Financial Literacy: Ability to understand and manage accounts, budgets, and basic financial reporting relevant to IBP’s main operations.
• Attention to Detail: Careful and accurate handling of records, ensuring compliance with legal and regulatory requirements for community interest companies.
• Organisational Skills: Efficient time management and record-keeping abilities, especially important when working voluntarily alongside other commitments.
• Communication: Clear, concise communication to report financial information to the management board, stakeholders, supporters, funders or regulatory bodies.
• Integrity and Trustworthiness: Strong ethical standards, as the role involves handling funds and maintaining the confidence of IBP’s stakeholders and the wider community.

Does this sound like you, or someone you know? Please apply today.

Time commitment: 1-2 days per month

Remuneration: Expenses only

Deadline for applications: 31 October 2025

Help shape the future of Vegetarianism in the UK

Join us as a Trustee

The Vegetarian Society are the pioneers of the plant-based revolution, creating great food and positive change for over 175 years. Progressive and open to all, we are a movement of determined people, connected by our shared belief in a better future for every life on earth.

Today, our mission is more vital than ever: inspiring people to eat less meat and more plants for the benefit of animals, people, and the planet.

By joining our diverse and passionate trustee board you’ll play a key role in creating lasting impact through our campaigns, food standards, and advocacy work. 

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Role Title  

Chair of the Board of Trustees

Board/Committee

Board of Trustees 

Remuneration  

Travel and subsistence will be paid for attendance at meetings in accordance with the ARFID Awareness expenses policy where required. Board members are not remunerated for their Board/trustee work.

Responsible to 

Board of Trustees

Regular liaison with 

· Board of Trustees

· Executive Directors

Duration of appointment 

Three-year term (with a possible extension of a further three years)

Overview

Established in 2019 and supporting a community of over 30,000 families ARFID Awareness UK is the only registered UK charity dedicated to raising awareness and further information about Avoidant/Restrictive Food Intake Disorder.  As a not-for-profit, we provide individuals, parents, carers and medical professionals with up-to-date relevant information, research and support.

We are equally committed to supporting medical professionals across varying specialities, by equipping them with the information they need to ensure that their patients receive an early diagnosis and have access to appropriate care.

Our charitable aims are to:

1) Raising awareness about the condition within the medical and associated professions and the general public in such ways as the trustees shall determine;

2) Providing advice and information in such ways as the trustees shall determine to enable and empower parents and carers to advocate for the children in their care;

3) Facilitating research into the condition, the useful results of which will be published for the public benefit;

4) Potentially providing grants of financial assistance to enable economically disadvantaged families to obtain necessary treatment and medication unavailable via the NHS.

5) Advancing the education of the public in the subject of ARFID.

With regards to our structure, we are a Charitable Incorporated Organisation (CIO). As a CIO, our Charity Trustees are protected with limited liability, and whilst they are responsible for helping to manage the organisation, they do not hold dual roles of Company Director as they might with other charity structures.

Our mission is to remove the uncertainty, ambiguity and frustrations experienced by parents, carers and individuals over obtaining a diagnosis and treatment by providing general advice that may improve their journey.

Time Commitment

Trustees meet twice a year virtually. Meetings last approximately 2 hours.

The Remuneration Committee meets once per year virtually. Meetings last approximately 1 hour.

In addition, Trustees are expected to allow time for reading of papers and preparation for meetings, attending events training and induction.  As a small charity there may also be a requirement for additional input of approximately 1-2 hours per month specific to your professional background and expertise as we continue through a period of growth.

Purpose of the role: 

Board of Trustees

The Board of trustees (‘the Board’) is the body with the legal duty to protect the mission and vision of ARFID Awareness UK and to ensure that it is run in accordance with legal requirements.

The role of the Board is to provide good governance and leadership by: 

· Shaping ARFID Awareness UK’s organisational strategy 

· Approving organisational statutory policy

· Ensuring the organisation’s financial stability and sustainability 

· Appointing the Executive Director/s (overseen by the Chair of the Board on behalf of the Board) 

· Providing support and constructive challenge to the Executive Director/s and their staff

· Setting and monitoring procedures for assessing and managing risk 

· Taking advice from Board members and external specialist advisors 

· Monitoring strategy performance 

· Representing ARFID Awareness UK externally where necessary

As a charity CIO, Board members are charity trustees only. They do not represent any group or organisation in this role and they must act in good faith and in the best interests of ARFID Awareness UK.

Chair duties:

· Chair and facilitate board meetings

· Provide inclusive leadership to the organisation and the Board by ensuring that everyone remains focused on the delivery of ARFID Awareness UK purpose and delivering strategic and charitable aims

· Ensure that the Board is effective in its task of setting and implementing the organisation’s direction and strategy

· Support each trustee to fulfil their duties and responsibilities for the effective governance of ARFID Awareness UK

· Support and constructively challenge the Executive Director/s to ensure that ARFID Awareness UK operates in line with statutory and legal requirements and is effective in its outputs

· Ensure financial probity and that all resources are focussed on achieving the aims and objectives of the organisation for the benefit of the membership and delivery of charitable objects

· Appoint the Executive Directors

· Appoint and support the ARFID Awareness UK Treasurer

· Act as an ambassador of ARFID Awareness UK

· Ensure the smooth running of Board meetings, fostering a collaborative and inclusive environment

· Ensure robust and compliant governance arrangements in adherence with charity and statutory regulation

· Lead Board development activities

Alongside the Executive Director:

· Planning the annual cycle of board meetings and other meetings where required

· Developing the board of trustees including induction, training, appraisal and succession planning

· Addressing conflict within the board and within the organisation,

Where staff are employed:

· Liaising with the Executive Director/s to oversee the organisation’s affairs and to provide support as appropriate

· Leading the process of supporting and appraising the performance of the Executive Director/s

Person Specification

Essential:

· Significant experience of charity governance and trusteeship, demonstrating understanding of best practice and regulatory compliance

· Proven experience of chairing boards, committees or senior leadership teams effectively

· Track record of supporting small to medium organisations through periods of growth, change and development

· Strong strategic thinking and planning skills with ability to provide vision and direction

· Excellent facilitation and interpersonal skills, able to build consensus and manage diverse perspectives

· Confident and effective communication skills including active listening and constructive challenge

· Ability to work effectively as a member of a diverse team whilst maintaining independence and accountability as Chair

· Understanding of the legal duties, responsibilities and liabilities of charity trusteeship and Chair role

Desirable:

· Senior leadership experience in the charity or non-profit sector

· Experience of supporting and appraising Executive Directors or senior leaders

· Knowledge of the healthcare sector and/or ARFID

· Understanding of charity finance, risk management and compliance frameworks

To apply please email your CV and covering letter to XXXXX by 17 November 2025.  Interviews are likely to take place the first week of December.

Join the board of YMCA and help its work supporting communities through training, wellbeing and social inclusion.

Location: London, WC1H

Closing date: 9 a.m. Monday 17th November

Who we are

Established in 1844, Central YMCA is the founding organisation of the global YMCA movement, now present in over 120 countries.

Central YMCA works at local, regional and national levels, providing high-quality education, training and qualifications. As one of the largest charity Independent Training Providers in the country and the holder of substantial contracts from the Department for Education, Central YMCA provides education and opportunities for employment for young people and adults, irrespective of their background and experience. We work with some of the most socioeconomically disadvantaged groups, and we believe we can have the greatest impact for those falling through gaps in provision or struggling to engage with mainstream provision.

The sectors in which we work have been carefully selected to reflect the Charity’s commitment to supporting careers in areas that are essential for building strong communities. We deliver employability courses, qualifications and apprenticeships in Health and Fitness, Health and Social Care, Early Years and Education, Horticulture and Business Services. We work with key partners in each sector to promote our courses and amplify our reach.

Some of our work is strategically based in socially and economically disadvantaged communities; supporting the vulnerable and those on low incomes, those who have low prior attainment and are facing personal challenges, alongside those needing support through life transitions.

Through our awarding and end-point assessment organisation, Central YMCA also develops qualifications and learning and assessment resources to enable learners to start or develop their careers, predominantly in the physical activity and wellness sector.

Founded in the heart of London in 1844, Central YMCA is the world’s very first YMCA. For over 180 years, we’ve been inspiring people to reach their full potential in body, mind, and spirit. From pioneering youth education and fitness programmes to supporting communities through training, wellbeing, and social inclusion, Central YMCA has always stood for positive change.

Today, we continue that proud tradition by offering recognised training and qualifications, and a range of community programmes that empower people of all ages and backgrounds. We believe in opportunity for everyone — no matter your starting point. Whether you want to improve your health, gain new skills, or make a difference, Central YMCA is here to help you grow stronger, together.

Central YMCA — A historic legacy. A modern movement. Your community.

About the roles

Chair of Trustees

As Chair, you will provide inspirational leadership and clear direction to the Board, ensuring effective governance, long-term sustainability, and strategic excellence across all that we do. You will play a pivotal role in supporting and constructively challenging our CEO and senior leadership team to deliver lasting social impact and drive performance across the organisation.

This is a rare opportunity to help guide one of the most respected charities in the UK as we continue our mission to break barriers to life-enhancing opportunities through education, training, health, and wellbeing.

As Chair, you will:

• Lead the Board of Trustees, ensuring that governance is robust, inclusive, and forward-looking.
• Provide strategic oversight, helping shape the Charity’s vision, policy, and direction.
• Champion Central YMCA’s mission and values, ensuring decisions are aligned with our charitable purpose.
• Support and hold to account the CEO and senior team, ensuring effective delivery of the organisation’s aims.
• Represent Central YMCA externally – across the YMCA movement and with key stakeholders, partners, and policy makers.
• Oversee Board development, succession planning, and the recruitment of new Trustees to maintain a diverse and skilled team.

Chair of the Resources Committee

The Chair of the Resources Committee leads on financial stewardship, ensuring the Charity’s funds and resources are managed responsibly, transparently, and in line with our charitable objectives and legal obligations. The Committee oversees finance, investments, HR, IT, and other resource-related areas.

As Committee Chair, you will:

• Lead the Resources Committee, ensuring meetings are well-organised, effective, and aligned with the Charity’s governance framework.
• Provide strategic guidance and oversight on finance, staffing, and resource allocation.
• Advise the Board on the financial implications of major decisions and long-term plans.
• Lead the annual budget review and monitor performance against financial plans and reserves policies.
• Ensure robust management of investments, reserves, and overall financial sustainability.
• Work collaboratively with the Chief Executive and senior team to support effective resource planning.
• Liaise with the Chair of the Risk and Audit Committee to strengthen financial controls and risk management.
• Support the preparation and presentation of annual accounts, ensuring clarity and transparency.
• Keep the Board informed of its financial duties and promote openness in public reporting.

Safeguarding Trustee

The Safeguarding Trustee works closely with the CEO and Designated Safeguarding Leads to provide assurance to the Board that safeguarding remains a strategic priority across the Charity. They ensure our safeguarding framework is robust, effective, and fully compliant with legal, regulatory, and sector expectations.

As Safeguarding Trustee, you will:

• Provide assurance to the Board on the effectiveness of safeguarding practices and compliance with statutory requirements.
• Offer guidance and expertise in developing and monitoring the Charity’s safeguarding, child protection, and Prevent strategies, policies, and action plans.
• Ensure safeguarding considerations are embedded in all strategic decisions and risk management processes.
• Champion a strong, transparent, and inclusive safeguarding culture aligned with our Equality, Diversity and Inclusion commitments.
• Ensure arrangements meet legislative and regulatory expectations, including Ofsted and statutory guidance such as Keeping Children Safe in Education.
• Work with trustees and senior staff to embed safeguarding across all learning environments and youth-focused provision.
• Monitor the implementation of safeguarding and Prevent action plans, escalating risks or concerns to the Board where necessary.
• Provide assurance that safeguarding concerns are reported, escalated, and addressed appropriately, with clear routes for staff, learners, and the public to raise issues.
• Represent Central YMCA’s safeguarding commitment externally, promoting best practice with partners, funders, and sector bodies.
• Attend Board meetings, relevant sub-committees, and safeguarding briefings, maintaining up-to-date knowledge of safeguarding and Prevent developments.
• Support transparency by promoting public visibility of safeguarding arrangements, including statements and reporting routes.

Who we are looking for

Chair of Trustees

We are seeking a Chair who:

• Brings a strong commitment to Central YMCA’s values and purpose.
• Demonstrates inclusive, strategic, and inspiring leadership.
• Has experience of governance, either in a charity, public, or corporate setting.
• Is confident working with senior executives to balance support with appropriate challenge.
• Has the ability to represent Central YMCA with credibility and integrity across a wide range of audiences.
• Brings strong networks and the ability to connect the organisation to new opportunities and partnerships.
• Proven experience in governance — ideally as a Chair, Trustee, or Non-Executive Director — within the charity sector, social impact organisations, or relevant industries.
• The ability to chair meetings effectively, foster collaboration, and build consensus.
• The confidence to make informed decisions under pressure, even when challenging majority opinions, and to provide constructive challenge and influence at Board level.

Chair of Resources Committee

The ideal candidate will bring:

• A recognised financial qualification (e.g. ACA, ACCA, CIMA) or substantial senior financial management experience.
• A strong understanding of education and charity finance, SORP, and relevant regulatory requirements.
• Excellent analytical and evaluation skills, with the ability to exercise good judgement and interpret complex information.
• The ability to chair meetings effectively, foster collaboration, and build consensus.
• A solid understanding of governance principles, business models, finance, funding, and charity regulation compliance.
• The interpersonal skills to work effectively with people from diverse backgrounds, experiences, and perspectives.

Safeguarding Trustee

The ideal candidate will bring:

• Experience of overseeing safeguarding arrangements in an education or youth care setting (including children’s social services or local authority), with direct experience managing safeguarding issues affecting young people aged 14+.
• Strong working knowledge of government safeguarding, Prevent, and child protection strategies, as well as safer recruitment practices.
• Familiarity with Charity Commission guidance on safeguarding and governance expectations for trustees.
• Commitment to promoting and supporting equality, diversity, and inclusion across all areas of the Charity’s work.
• Experience of working at a senior level in post-16 or vocational education, or within a local authority involved in education policy or strategy.

Why join Central YMCA?

At Central YMCA, we’ve been changing lives for over 180 years. Today, we continue to support people from all walks of life through education, employability, health, and wellbeing programmes. Joining us as Chair offers a unique chance to shape the next chapter in this proud history – ensuring we remain as relevant, inclusive, and impactful as ever.

If you are an accomplished leader who believes in the power of community and lifelong opportunity, we would love to hear from you.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 17th November. 

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

RNOH Charity is a vital partner in the way the Royal National Orthopaedic Hospital delivers care. Since its inception in 1997, the Charity has raised and administered millions of pounds in donations, which have funded numerous essential projects around the hospital.

We are seeking a Trustee with marketing or fundraising experience.

What will you be doing?

This is an exciting opportunity to join as a Trustee of RNOH Charity. Our Trustees play an important role in making sure that the charity is run in the interests of those we support. They strategically oversee the management and administration of the organisation. We are particularly interested in hearing from marketing or fundraising professionals with experience in developing successful fundraising or marketing campaigns.

In this role, you will:

• Provide strategic guidance on the planning and execution of marketing and fundraising campaigns, with a focus on channel strategy and donor engagement across digital, social and traditional media.
• Advise on market and competitive analysis to inform campaign development and positioning.
• Bring expertise in successful campaign delivery and marketing best practice reflecting appropriate legal and ethical considerations.

Time commitment

• Four virtual Board meetings a year, held at the end of the working day.
• Four virtual Committee meetings a year, held at the end of the working day.
• Two in-person Board Away Days per year held in the Stanmore area.
• Induction and ongoing training.
• The role of Trustee is not accompanied by any financial remuneration, although out-of pocket expenses may be claimed.

What are we looking for?

Ideally you will have experience of operating at executive director level or equivalent. If you have a track record of delivering successful marketing or fundraising initiatives, we would like to hear from you. 

We would welcome applications from across both commercial and charity sectors.

• Experience of operating within a Board in a charitable, public sector or commercial organisation is desirable.
• Demonstrable experience of building and sustaining relationships with key stakeholders and colleagues to achieve organisational objectives (Not essential).
• A proven track record of sound judgement, strategic thinking and effective decision making.
• A history of impartiality, fairness and the ability to respect confidences.
• A track record of commitment to promoting equality and diversity.

The Charity particularly welcome applications from young people, women, people from black and minority ethnic communities, and disabled people who we know are under-represented in Chair and Trustee roles. Additional induction will be organised for successful candidate without previous Board experience.

What difference will you make?

You would be joining a committed and diverse Board, whose collective expertise underpins our robust governance and shared dedication to our charitable purpose. As a Trustee, your contribution will be invaluable in shaping our strategy and strengthening our fundraising efforts, serving as an advisory resource to the CEO and the Board of Trustees.

Before you apply

Reach Volunteering's TrusteeWorks team are supporting RNOH Charity with their Board recruitment. Please submit your CV, LinkedIn profile or similar along with a covering letter stating why you would like to apply to become Trustee of RNOH Charity and how your skills, abilities and experience would add value to the Board.

If you would prefer to have a chat with a current Trustee or the Chief Executive before making a formal application please get in touch to request this.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.