Administration and communications volunteer volunteer roles

The Chapter Secretary ensures smooth running of the local chapter by managing communication, meetings, and documentation. The Secretary is responsible for organising chapter meetings, prepare agendas, take structured minutes, and upload them to Onedrive, ensuring they are shared with all attendees. In addition the Secretary also help coordinate volunteer socials and support chapter activities.

The Chapter Secretary should have strong organisational and administrative skills, with the ability to coordinate meetings, manage calendars, and keep accurate records. Attention to detail, good communication skills and time management are essential in addition to being reliable, proactive and collaborative.. Familiarity with Microsoft Word, Excel, OneDrive.

Volunteer Project Lead – Role Overview

Living Reasons is a forward-thinking organisation committed to creating meaningful change through innovative, self-contained projects that connect and support people.

We are looking for Volunteer Project Leads to guide and oversee specific projects that match their skills, interests, and passions.

What You’ll Do

As a Project Lead, you will:

• Plan, organise, and coordinate activities within your project.

• Support volunteers and service users to engage meaningfully.

• Ensure your project links smoothly with other Living Reasons projects.

• Share ideas and feedback to help shape our wider work.

• Be a positive voice for inclusion, accessibility, and change.

Skills We’re Looking For

You don’t need to be an experienced project manager – we’ll support you. What matters most is that you have:

• Strong planning and organisational skills

• The ability to communicate clearly and work with others

• A passion for making a difference in people’s lives

• Flexibility, creativity, and problem-solving skills

• Commitment to our mission of equity, accessibility, and empowerment

Current Project Opportunities

You can apply to lead one of our existing projects, including:

• Integrated Technology Project

• App Development Projects

• Employment Union Project

• Volunteering Union Project

• Corporate Disputes Project

• Adaptations & Equipment Projects

• Reasonable Adjustments Project

• Grant Allocation Project

• Equity For All Project

• Online Peer Support Project

• Helpline Peer Support Project

• Motivation & Engagement Project

• Education Projects

• Employability & Accessibility Projects (including UC/PIP integration and engagement)

Your Ideas Matter

We are revolutionary in our approach and believe in building projects that truly matter to people. If you have an idea for a new project, you are encouraged to suggest it — whether during your volunteer application, your interview, or while volunteering with us. If it aligns with our mission, we’ll work with you to bring it to life.

What You’ll Gain

• A chance to develop leadership and coordination skills

• Experience in running meaningful community projects

• The opportunity to make a real and lasting difference

• Support from Living Reasons and fellow volunteers

• A flexible and inclusive environment that values your input

�� Interested?
We’d love to hear from you. Tell us which project excites you most — or share your own idea — and let’s make change happen together.

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

Branch Secretary Trustee (Lancashire)

Do you have professional expertise you could use to help a good cause? Are you passionate about animal welfare? Become our principal communications trustee and help us to maintain our branches affairs and improve animals’ lives.

Overview of the Branch Secretary opportunity

As a Branch Secretary, you would be in an essential volunteer role as the principal communications trustee managing and maintaining the administrative affairs of our branch. Using your expertise and skills, you will be able to influence how we care for and prevent cruelty to animals and drive the implementation of key initiatives.

As a minimum, trustees are expected to attend a monthly committee meeting lasting some 2 to 3 hours. However, the commitment will vary as they will play an active role supporting branch activities.

About the RSPCA

Founded in 1824 we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

Through our numerous campaigns, we seek to raise standards of care, and awareness of issues, affecting animals today. We rely heavily on our volunteers who play a significant role in enabling us to carry out this important animal welfare work every day!

The RSPCA Preston and District Branch

The Preston and District Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

Primary responsibilities of the Branch Secretary

• To act as the primary contact point for all branch communications with the national Society, the branch committee, and the branch membership.
• Arrange branch meetings, ensure accurate minutes are taken and distributed in accordance with branch rules.
• Ensure all branch committee decisions are implemented and actions completed.
• Arrange the branch AGM including the compilation and distribution of the annual report, nominations, and agenda in line with the strict timetable laid down in the branch rules.
• Arrange the timely dissemination of the contents of all correspondence and literature received by the branch, ensuring availability to all committee members, and reply to all branch correspondence where necessary.
• Order and distribute RSPCA stationery, leaflets, posters and other fundraising and promotional material.
• Liaise with the Branch Partnership Manager (BPM) and group chief inspector and notify them of all branch meetings.
• Advise the BSS of all changes to branch facilities, services, and contact details.
• In the absence of the membership secretary, assume responsibility for the maintenance of the branch membership list.
• Submit recommendations for national Society awards to the BSS, in accordance with the wishes of the committee.

Core Branch Trustee responsibilities

• Appreciate and support the aims and policies of the RSPCA.
• Work in conjunction with fellow trustees and branch officers and jointly act in making decisions for the best interest of the branch and the RSPCA.
• Work with national RSPCA staff to ensure that the branch meets all minimum animal welfare standards (MAWS).
• In conjunction with your fellow trustees and Branch Partnership Manager write, adopt, monitor, and review a development plan setting out the short and long term aims of your branch.
• Actively participate in branch committee meetings and to attend the branch annual general meeting and regional conference.
• Be aware of the outcome of regional board meetings and support regional initiatives.
• Actively promote and advertise the society in an ongoing programme to recruit new branch trustees and volunteers and welcome new members.
• In conjunction with your fellow trustees, ensure the proper management and control of all activities and decisions relating to any premises held or staff employed by the branch if applicable.

What we are looking for in a volunteer:

Above all, we are looking for someone who is committed to the RSPCA’s charitable objectives and shares our passion for animal welfare.

Specific skills such as finance, fundraising, project management, business experience, awareness of employment and/or charity legislation can be useful, but not essential.

You will need to be able to work with people and have good interpersonal skills. You do not need to be an expert, although commitment, common sense, and the ability to be objective are vital.

What we can offer you as a volunteer Branch Secretary

• We will provide you with a comprehensive trustee training course which will provide you will everything you need to carry out the role.
• Ongoing support is also provided by regional and national RSPCA staff in addition to any additional training provided by the relevant branch.
• The platform to utilise your skills and experience to oversee the charity and make decisions that have a direct impact on local animal welfare.
• The opportunity to gain new skills and develop existing ones, whilst making a real difference to the lives of animals.
• A way to expand your professional and personal network through working with like-minded people.

Practical considerations

• Please also note that to become a Trustee, you will need to be aged 18 or over and a member of our branch for three months before you are eligible to be elected.
• Trustees are elected for a 12-month term each year.
• Reasonable expenses will be reimbursed.
• Trustees must sign a Trustee Declaration of Willingness to Act to clarify that they are not disqualified from being a trustee and read the Charity Commission’s guidance for individuals on who cannot be a trustee or senior manager of a charity.
• References will also be required.
• Trustees must sign up for a 3 month membership

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

As Vice-Chair of Trustees you will provide strategic direction for the charity, ensuring that we are meeting the demand for our services, and making certain that we help and support people in crisis in the local community.

Key tasks

Vice-Chairperson Responsibilities:

• work alongside the Chairperson to ensure the board functions effectively and carries out its duties
• ensure the board sets an overall direction for the food bank with clear objectives
• ensure that the business of meetings is dealt with, and decisions are recorded and implemented
• in consultation with the rest of the board, recruit board members with relevant expertise and experience when required
• as a deputy for the Chairperson, taking on the Chair’s role in their absence.
• to learn from the Chair of Trustees, with a view to ascending to the role of Chairperson at the conclusion of their term in office.

Ensure an effective relationship between staff, volunteers, and stakeholders:

• to plan, with the Chairperson and food bank manager, an annual schedule of any subcommittee/steering group meetings and other key events which board members should attend
• to work alongside the Food Bank Manager to ensure there is appropriate communication between the trustee board and staff, volunteers, and any other stakeholders.
• Other responsibilities, along with the board of trustees, include:
• to approve, support and guide the charity’s purpose, vision, strategy, goals and objectives
• to manage the charity’s resources responsibly, ensuring the charity’s assets are used only to carry out its purpose, ensure the charity does not become over-committed, and ensure that key risks are identified, monitored and controlled appropriately
• to ensure the effective and efficient administration of the charity, responding to changes in the local community as appropriate
• to ensure appropriate financial plans are in place, budgets are monitored, financial statements are reviewed, and progress is evaluated
• to help promote the organisation to key stakeholders and beneficiaries
• to ensure the charity has appropriate procedures to comply with current legislation and good practice, including employment, health and safety, equity, diversity and inclusion, safeguarding, and GDPR compliance/data protection
• to prepare for and regularly attend and participate in board and subcommittee meetings and any trustee away days.

What are we looking for?

We are looking for people who want to help their local community. Our ideal candidates would demonstrate:

• a knowledge of and commitment to the work of Selby & District Foodbank
• an ability to, when required, lead a trustee team in a supportive and confident manner
• experience of leadership and charity governance as part of a Board of Trustees, including familiarity with chairing meetings
• a broad knowledge and understanding of the third sector
• strong interpersonal and relationship building skills
• excellent meeting and presentation skills

What difference will you make?

By leading the Board of Trustees, you are part of providing a vital holistic support function in your local community, ensuring a dignified experience to anyone visiting, or anyone who comes into contact with, Selby & District Foodbank.

Description

Commitment: 2 hours per week for 16 weeks

Dates: Third week of January 2026 – Third week of May 2026

Location: Remote (online)

Victory Afghanistan is a Chicago-registered, women-led 501(c)(3) educational charity supporting over 800 Afghan girls and women through free online English and mentoring programmes. Our students, aged 11 to 40, have been barred from formal education since 2021 under the current political regime. Despite this, they continue to study online each week with courage, determination, and hope for the future.

We are now recruiting Conversational English Partners for our sixth semester beginning in January 2026.

Role Description

Conversational Partners meet with small groups of Afghan girls who are already fluent or near-fluent in English and simply wish to practise speaking and listening in a friendly, supportive environment.

• Each session lasts one hour, twice a week, for 16 weeks.
• There is no set curriculum, but we can help you plan interesting discussion topics or theme-based sessions if you prefer structure.
• Students may also suggest their own weekly topics.
• The focus is on confidence, connection, and conversation.

Who We’re Looking For

Ideal volunteers will have:

• Clear spoken English and strong communication skills
• Empathy, patience, and sensitivity to cultural differences
• A genuine interest in helping others learn and grow
• Reliability and commitment to attend sessions consistently

You do not need teaching experience,  just an open mind and a willingness to engage in meaningful conversation with remarkable young women.

Please note that this is a voluntary role, if you are looking for paid work please do not apply.

Worth Unlimited is a national children’s charity embedded in local communities, whose mission is to create spaces where young people are heard, are valued and can grow.  We mentor and counsel young people one to one and in groups in schools and in the community. We run workshops and drop in sessions and carry out open access work within our local areas. 

We are looking to recruit 4 trustees with any of the following skills: Finance/accounting, safeguarding, youthwork, leadership, people management, communications, marketing, fundraising, event planning. This role will involve approximately 5-6 hours per month. 

We are also looking for someone to take on the role of treasurer. This would involve maintaining an overview of the organisation's affairs, ensuring its financial viability and ensuring that proper financial records and procedures are maintained. 

We are keen to involve individuals with a lived experience of our work: those who have suffered adverse childhood experiences (ACEs), come from an economically disadvantaged family or had a child who suffered from adverse childhood experiences. Throughout our work, we are committed to reflecting the full diversity of the community we serve and to promoting equality of opportunity for everyone. We are working to ensure that our workforce reflects the communities it serves and we are interested in people with skills to make our board more diverse and inclusive.

We also value life skills, a willingness to learn and get involved and a good sense of humour!

Crossness Pumping Station (overseen by the Crossness Engines Trust) is a unique and valuable museum of UK and world reknown telling the history of how the ambitious management of sewage transformed London as a city of growth and innovation in the 1860s and helped eradicate cholera. Preserved and restored by a group of enthusiasts since 1987, we are now entering a second phase of major restoration and we need visionary trustees who can help us achieve it.

This role is one of three we have created for experts in their field to help us implement a major programme over the next 5-10 years. It really is your chance to be part of our history!

As well as the usual trustee roles (outlined in the role description attached) the specific skills needed for this role include:

Role Objectives

• Acting as lead expert on the Board in relation to fundraising (eg grant funding, legacy funding, onsite donations, but not commercial trading/visitor charges).
• Advising on good practice and regulatory and policy issues in charity fundraising.
• Identifying future fundraising prospects and working with volunteers to achieve these.

Responsibilities

• Work with a volunteer lead/team on identifying future funding sources from grant-making bodies.
• Develop a fundraising strategy with volunteers.
• Develop corporate fundraising targets with other trustees.
• Investigate legacy fundraising and other visitor/member/donor opportunities.

Candidate requirements

 Essential

• Proven success in heritage or similar charity fundraising.
• Good knowledge of the standards required by the Institute of Fundraising.
• Ability to develop fundraising skills in volunteers.
• Good knowledge of relevant stakeholders in the fundraising community.
• Excellent communication skills including with staff and volunteers as well as fellow trustees.
• An understanding of the importance of collaboration and problem-solving.
• Confident and proficient in the use of MS Office 365.
• Commitment to attend board meetings regularly and volunteer for other sub-committees as appropriate.
• Able to devote around 2-3 hours per week on preparing for meetings.
• Treating colleagues with respect and politeness.

Desirable

• Experience in the charity sector.
• Experience as a volunteer in a similar organisation.
• Experience in Digital, Marketing and Finance would also be useful.

Director of Compliance - (Voluntary)

Status: Voluntary (expenses reimbursed)
Reports to: Board (via the Chair)
Works with: Managing Director, Company Secretary, Head of Programmes, Director of HR, Finance & Compliance Officer
Location: Hybrid (South of England preferred), with occasional site visits
Time commitment: c. 6–8 hours per month, with peaks during audits/incidents
Screening: Enhanced DBS required

Role purpose

To ensure ThriveSpark operates safely, lawfully, and to a consistently high standard by providing independent oversight of safeguarding, data protection, quality assurance, and organisational risk. The Director of Compliance sets proportionate guardrails that enable delivery, maintains the core compliance framework, and advises the Board with clear, evidence-led judgement.

Key responsibilities

1) Compliance framework & policy governance

• Maintain and periodically review the suite of core policies: Safeguarding, Data Protection (UK GDPR), Health & Safety, Quality Assurance, Complaints, Whistleblowing, and related procedures.

• Establish an annual compliance calendar covering policy review, training refreshers, audits, and filings; monitor adherence and report variances.

• Ensure documents are version-controlled, accessible, and aligned across the CIC and (where relevant) the CIO charity arm.

2) Risk management & assurance

• Own the organisational risk register: define risk owners, review quarterly, and ensure mitigations are tracked to closure.

• Design proportionate internal assurance (spot checks, observations, sample reviews) to test policy effectiveness without impeding delivery.

• Produce concise compliance dashboards and narrative reports for the Board, escalating material issues promptly.

3) Safeguarding oversight

• Ensure safeguarding policy and practice meet statutory and sector standards, with clear reporting/ escalation routes and post-incident learning.

• Confirm coverage and currency of safeguarding training for all relevant staff/associates; monitor DBS status and safer-recruitment controls.

• Chair or contribute to incident reviews (including “near misses”) to identify root causes and corrective actions.

4) Data protection & information governance

• Serve as the lead for UK GDPR compliance (or work closely with an appointed DPO as applicable).

• Lead Data Protection Impact Assessments (DPIAs) for new systems, platforms, or data flows; ensure data minimisation, access control, and retention schedules.

• Oversee privacy notices, subject access processes, data breach response, and ICO registration/renewal.

5) Quality assurance (QA) of delivery

• Codify QA standards for programmes (planning, observation, feedback, supervision, reflective practice).

• Coordinate periodic QA reviews with the Head of Programmes; verify that quality actions are implemented and evidenced.

• Support the publication of proportionate impact and compliance statements to clients and stakeholders.

6) External compliance & partner due diligence

• Ensure statutory filings and insurances remain current (e.g., ICO, relevant regulator reporting).

• Oversee due diligence for key suppliers/partners (safeguarding, data protection, insurance, references) and ensure appropriate clauses in contracts.

• Advise on procurement and proportionate contract-management controls.

7) Complaints, concerns & whistleblowing

• Maintain accessible routes for complaints/concerns; ensure timely, fair handling and learning capture.

• Safeguard whistleblowers and assure the Board that concerns are investigated and addressed without detriment.

Success measures (illustrative)

• Risk register reviewed quarterly with actions closed to schedule; Board receives clear, timely assurance.

• 100% completion and currency of mandatory training (safeguarding, data protection) for staff and associates.

• All relevant programmes observed/assured against QA standards at agreed cadence; corrective actions implemented.

• DPIAs completed before any new data processing; zero material data breaches; ICO registration current.

• Safeguarding incidents reported promptly; root-cause analysis and learning actions evidenced.

• Annual policy audit completed; filings and insurances up to date; no missed statutory deadlines.

Person specification

Essential

• Substantial experience in compliance, safeguarding, quality, or risk within education, health, or the social-impact sector.

• Practical command of UK GDPR (including DPIAs, retention schedules, breach management) and confident policy drafting.

• Proven ability to design proportionate assurance, interpret evidence, and communicate concise, actionable findings to Boards.

• Calm, independent judgement; able to balance risk with operational realities and maintain confidentiality.

• Strong written/oral communication; skilled at turning complex requirements into usable guidance for busy teams.

• Commitment to inclusion, ethical practice, and the safety and dignity of beneficiaries.

Desirable

• Experience overseeing mixed workforces (staff, associates, volunteers) and multi-site delivery.

• Familiarity with sector regulators and reporting (e.g., CIC Regulator/Charity Commission context).

• Exposure to ISO-aligned approaches or equivalent quality systems.

• Relevant credentials (e.g., safeguarding lead, information governance, risk/assurance).

Safeguarding, data protection & H&S

This role is subject to an Enhanced DBS check and ongoing safeguarding refresher training. All activity must comply with ThriveSpark policies and legal duties, including UK GDPR, Health & Safety, and sector standards for safeguarding. The director ensures safer-recruitment, data minimisation, and lawful processing are embedded in everyday practice.

Terms of appointment

This is a voluntary position during the current phase. Reasonable expenses will be reimbursed in line with policy. Time commitment averages 6–8 hours per month with additional time during audits or incidents. The Board will periodically review leadership requirements as the organisation scales.

Crossness Pumping Station (managed by the Crossness Engines Trust) is a unique and valuable museum of UK and world reknown telling the history of how the ambitious management of sewage transformed London as a city of growth and innovation in the 1860s and helped eradicate cholera. Preserved and restored by a group of enthusiasts since 1987, we are now entering a second phase of major restoration and we need visionary trustees who can help us achieve it.

This role is one of three we have created for experts in their field to help us implement a major programme over the next 5-10 years. It really is your chance to be part of our history!

As well as the usual trustee roles the specific skills needed for this role include:

SPECIFIC PURPOSE OF ROLE:

Role Objectives

• Acting as lead expert on the Board in relation to health and safety, particularly in relation to working with volunteers and members of the public.
• Advising on good practice and regulatory and policy issues in health and safety.
• Ensuring current and future engineering projects are developed in line with health and safety requirements.

Responsibilities

• Work with the Restoration, Electrical and other relevant teams on developing safe practices.
• Lead on the review and updating of all health and safety policies and procedures.
• Ensure volunteers are sufficiently trained to understand and practice good health and safety standards.

Candidate specification

Essential 

• Substantial current engineering experience (including engineering registration status – CEng/IEng) in health and safety.
• Relevant health and safety qualifications (eg IOSH etc)
• Ability to foster good practice in volunteers.
• Excellent communication skills including with staff and volunteers as well as fellow trustees.
• An understanding of the importance of collaboration and problem-solving.
• Confident and proficient in the use of MS Office 365.
• Commitment to attend board meetings regularly and volunteer for other sub-committees as appropriate.
• Able to devote around 2-3 hours per week on preparing for meetings.
• Treating colleagues with respect and politeness.

Desirable 

• Specific health and safety experience in the heritage/architectural restoration sectors.
• Experience in Digital, Marketing and Finance would also be useful.
• Experience in the charity sector.
• Experience as a volunteer in a similar organisation.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

At Cats Protection we help thousands of cats and kittens each year thanks to our dedicated and passionate volunteer groups. We have branches across the UK, all of which help our cats in different ways. Branches take in stray and abandoned cats and ensure they receive the veterinary care and attention they deserve; help raise funds, promote neutering and help spread cat welfare messages. Our branch team leader volunteers lead their local team by supporting and managing volunteers within their group, maintaining communications with both volunteers and employees, and helping promote a positive and professional image of Cats Protection.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Supporting your team of volunteers in all aspects of their roles, making sure volunteers are happy and confident
• Making sure the team observes charity best practice and compliance
• Collaborating with your Branch Development Manager (BDM) to plan volunteer activity
• Leading the team to follow Cats Protection policies, procedures and guidelines
• Monitoring expenditure and helping ensure long term financial stability of the volunteer group
• Organising and chairing team meetings
• Acting as an ambassador for Cats Protection

Time expectation

Our branch team leader volunteers usually spend 10 to 15 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed. There will be times of year when more hours are required, such as towards the end of the financial year, but support and guidance are available.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better  with cats.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Position Overview:
The Programme Specialist is critical in supporting the delivery of a high-impact employability and skills development programme. Working under the guidance of the Programme Lead, this position focuses on coordinating projects, managing participant engagement, and ensuring the smooth execution of training initiatives, mentorship activities, and job placement efforts. The Programme Specialist directly empowers individuals to achieve workforce readiness and sustainable employment.

Key Responsibilities:

1. Project Coordination:

   • Assist in managing day-to-day activities of the programme, including onboarding, skills assessments, and skills development of participants.

   • Track progress against programme milestones (e.g., participant enrollment and completion rates) and flag delays to the Programme Lead.

2. Participant Support:

   • Serve as a primary point of contact for participants, addressing inquiries and providing guidance on programme resources, training modules, and job search tools.

   • Maintain accurate participant records, including attendance, skill assessments, and post-program outcomes.

3. Stakeholder Engagement:

   • Support the Programme Lead in building relationships with internal stakeholders.

4. Data Management & Reporting:

   • Collect and analyse data on participant progress, employment outcomes, and programme effectiveness using CRM systems or databases.

   • Prepare regular reports for the Programme Lead to inform decision-making and demonstrate impact to funders/stakeholders.

5. Logistics & Compliance:

   • Manage programme materials, including training resources, digital platforms, and participant handbooks.

   • Ensure compliance with programme guidelines, confidentiality policies, and grant reporting requirements.

1. Continuous Improvement:

   • Gather feedback from participants and partners to identify opportunities to enhance programme delivery.

   • Support the implementation of new tools or processes to improve efficiency and participant satisfaction.

Required Qualifications:

• Education: Bachelor’s degree in Social Sciences, Education, Human Resources, or a related field.

• Experience:

  • 1–3 years in programme coordination, workforce development, adult education, or a similar role.

  • Experience working with diverse populations, including youth, underserved communities, or career changers.

• Skills:

  • Strong organisational and multitasking abilities, with attention to detail.

  • Proficiency in Google products (Forms, Sheets, Docs, Slides) and familiarity with CRM tools.

  • Excellent interpersonal and communication skills for engaging participants and stakeholders.

  • Basic data analysis and reporting capabilities.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Will you share your counselling or psychotherapy skills as a counsellor or therapist to join an online counselling service for patients and families affected by a chronic pain condition (Complex Regional Pain Syndrome)?

We're looking for 5 qualified counsellors, psychotherapists or psychologists volunteers ideally with some experience of working with chronic pain patients or lived experience of chronic illness, who may want to volunteer their skills supporting our adult service users (aged 18 & over) and help us to continue developing a mental health support service. 

As a Volunteer Counsellor/Therapist you’ll be providing remote counselling/therapy support services to adults aged 18 and over many of whom are isolated and in need of mental health services. You’ll be providing one-to-one counselling/therapy sessions online via Zoom or by phone. With your recognised counselling qualifications and experience you will be an asset to our small charity and to our services users.  

Depending on your qualifications, skills and experience, our volunteer counsellors / therapists provide person centred counselling (general talking counselling) or integrative counselling, or specialist services such as Cognitive Behavioural Therapy (CBT), ACT, CFT and EMDR for CRPS patients, or their families & close relatives.

People will be referred both by health or legal professionals as well as having patients and carers themselves referring into to the service.

In this role you’ll be able to develop your counselling and therapy skills, organisation, communication and team working skills.

Most importantly you’ll be providing essential services that help make sure no one has to face CRPS alone. Be the hope for CRPS.

What the role involves

This role may vary depending on needs, but is likely to include:

• Undertake a client assessments, followed by person-centred counselling (via Zoom or phone) to our clients, offering up to 20 sessions for each client plus 4 psychometric assessments

• Providing one-to-one counselling sessions to clients aged 18 & over

• Update our database with the client’s information, sessional notes and session attendance

• Maintain succinct, relevant session notes and store these confidentially and securely in acccordahce with GDPR

• Attending and participating in peer supervision support

• Attend CPD training to ensure your knowledge stays current

• Participating in volunteer meetings
• Maintaining client confidentiality, upholding data protection and equal opportunities principle

• Attend monthly Supervision and peer support sessions to ensure safe working practices

We can support you to develop the skills you need for this role, including a full induction. You will have a chance to discuss your role and any additional needs with us. We can offer you a supervisor as well as expenses for annual insurance and an external supervisor if required.

What you need for this role

Essential

• Be a member (including student membership) of one of the recognised membership organisations (see below)
• Level 4 Diploma level qualifications as a minimum (unfortunately no students at this time), Degree or Masters in Counselling, Counselling/Clinical Psychology, Psychotherapy, Art Therapy, EMDR 
• Minimum of 100 hours supervised
• Proof of professional indemnity insurance annually - we may consider paying this as an expense but commitment to the charity is required
• A valid DBS certificate (enhanced version), which is less than three years old and renewed every three years (the charity can provide where necessary)
• Able to keep people’s personal data safe

• Willing and able to provide counselling via Zoom from a private location with a stable WiFi connection

• Able to support a minimum of 3 clients a week, being three hours of your time for therapy sessions plus time for administration. We ideally hope you to offer the charity a minimum commitment of six months.

Desirable

• Knowledge of chronic pain or Complex Regional Pain Syndrome
• Previous experience as a chronic pain or CRPS counsellor or psychologist 
• Committed to our values
• Willing to develop skills and experience
• Enjoy working as part of a team
• Effective administration skills, planning and organisation skills
• Approachable, presentable, enthusiastic

We also welcome training counsellors and counselling/clinical psychologists who are looking for placements.

Once we’ve assessed your application, you may be invited for interview. If you are successful, we will arrange for you to have an enhanced Disclosure and Barring Service DBS or Protecting Vulnerable Groups (PVG) check.

Recognised Organisations You Must Be A Member of:

• British Association for Counsellors and Psychotherapists (BACP)
• British Association for Behavioural and Cognitive Psychotherapists (BABCP)
• EMDR Association UK
• Complimentary and Natural Healthcare Council (CNHC)
• British Psychological Society
• General Hypnotherapy Register (GHR)
• British Society for Clinical Hypnotherapists (BSCH)
• National Council for Hypnotherapists (NCH)
• United Kingdom Council for Psychotherapy (UKCP)
• The National Hypnotherapy Society (HS)
• National Counselling Society (NCS)
• Health & Care Professions Council (HCPC)
• The Association for Professional Hypnosis and Psychotherapy (APHP)
• National Register of Hypnotherapists & Psychotherapists (NRHP)

Making a difference

What impact will the opportunity have?

You will join the charity during a critical and challenging period where referrals are on the rise and your expert knowledge and experience will be invaluable to our success. You will have a key role in not only developing a counselling service for our clients but also ensure we provide counselling services and mental health support to our CRPS patients & their families who are in need of our support and inclusion on a regular basis. With your help we will expand our support and mental health services to ensure our service users receive mental health support that they may not have been offered.

What's in it for you as the volunteer? 

You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people affected by this rare, painful and debilitating chronic pain condition and to provide them with psychological support whether they are patients, their partner, relatives, friends or carers. As this service is rapidly expanding, you would have a key role in developing our counselling and psychotherapy programme and to complement our support services that we offer. This is a fantastic opportunity for you to make a real difference in our clients' life which is already isolated and painful, who may not have received any psychological support.

Crossness Pumping Station (overseen by the Crossness Engines Trust) is a unique and valuable museum of UK and world reknown telling the history of how the ambitious management of sewage transformed London as a city of growth and innovation in the 1860s and helped eradicate cholera. Preserved and restored by a group of enthusiasts since 1987, we are now entering a second phase of major restoration and we need visionary trustees who can help us achieve it.

This role is one of three we have created for experts in their field to help us implement a major programme over the next 5-10 years. It really is your chance to be part of our history!

As well as the usual trustee roles (outlined in the role description attached) the specific skills needed for this role include:

Role Objectives

• Acting as lead expert on the Board in relation to management of Crossness as a heritage asset.
• Advising on regulatory and policy issues in heritage buildings and assets.
• Ensuring high standards of achievement in all aspects relating to Museum Accreditation including Building restoration, Collections and Archives.

Responsibilities

• Liaising with the Restoration, Archives and other relevant teams including developing work plans.
• Overseeing funding requirements in major grant applications.
• Being part of the Building Condition Survey sub-group.
• Liaising with volunteers and suppliers on developing work plans and ensuring their completion.
• Contribute to financial and business plans to achieve the heritage asset goals of the Trust.

Candidate requirements

Essential

• Experience working in a senior heritage management role.
• Excellent understanding of the needs of heritage assets and the roles of volunteers and staff in their management.
• Understanding of key stakeholder networks and sources of information useful to the Trust.
• Excellent communication skills including with staff and volunteers as well as fellow trustees.
• An understanding of the importance of collaboration and problem-solving.
• Confident and proficient in the use of MS Office 365.
• Commitment to attend board meetings regularly and volunteer for other sub-committees as appropriate.
• Able to devote around 2-3 hours per week on preparing for meetings.
• Treating colleagues with respect and politeness.

Desirable

• Experience working in the charity sector.
• Experience as a volunteer at a similar organisation.
• Experience in Digital, Marketing and Finance would also be useful.