Administration coordinator jobs
Please note: This role can be based out of either location and please state in your answer to the screening question, which office you would prefer to be based out of.
We are excited to announce a new position within our Philanthropy, Engagement and Partnerships (PEP) team. The role of the Fundraising Officer is to support the development of effective relationships with donors, contributing to ongoing revenue generation for the College.
The role is key front-line fundrasing role and will involve identifying, and delivering new donors, as well as furthering a portfolio of current and past donor relations to secure funding for UWC Atlantic College. You will manage a portfolio of prospects and donors across alumni, parents, and other individuals to cultivate, solicit, and steward financial contributions.
You will hold key relationships with Alumni, parents, external and internal stakeholders, colleagues, and students. The role will also involve collaborating with various colleagues to plan and execute a program of donor-related events.
You will provide strategic contribution which supports UWC Atlantic’s strategies to acheive fundraising goals.
The opportunity is available to be based at UWC Atlantic, St Donats or Hybrid working from the UWC International Officer, 55 New Oxford Street and from home.
For a recording of the information session for this role, please contact us so that we can send details accross.
Completed application forms should be emailed to our recruitment email address.
Please note that potential candidates will be asked to fill out our application form as we are a college and this is a requirment to be selected.
UWC Atlantic is committed to safeguarding and promoting the welfare of young people. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport.
Job Purpose
Gaddum has secured external funding to deliver an Employer care project, which will provide unpaid carers living in Manchester with support and coaching in order for them to re-enter paid or voluntary employment.
Delivery of this support to carers will be by Employment Coaches, who will manage a small caseload of carers and provide them with 1:1 support, helping them overcome barriers to employment and training. You will be responsible for supporting them through every stage of their journey, enabling participants to address their barriers and realise their aspirations. Successful employment coaches believe in the potential of every individual they work with.
Core responsibilities
• To support carers to address their barriers to employment by providing individual tailored packages of support so they can develop the necessary skills and confidence to secure and sustain employment.
• To act as coach and a mentor to build strong positive relationships, guide, motivate, challenge, encourage and help carers obtain sustainable employment.
• To ensure delivery targets are achieved by working with carers to identify employment opportunities and support them into and during employment.
• To meet personal performance targets and Key Performance Indicators.
• To manage a caseload of carers and utilise a variety of coaching strategies to help carers overcome barriers to obtaining sustainable employment.
• To undertake in-depth assessments using a suite of tools to fully understand a carers circumstances, preferences and holistic barriers to progression.
• To co-produce personalised action plans with sequenced interventions and development opportunities.
• To work with multiple agencies to develop holistic approaches to support carers. (Support the carers in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment and develop a career.
• To develop and maintain knowledge of the local labour market to source suitable job opportunities.
• Identify specific recruitment needs of potential employers.
• Develop relationships with key stakeholders to maximise customer opportunities.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
• Maintain IT files and customer records to the required compliance and quality standards.
• Fully comply with Gaddum policies including those for personal data security, safeguarding and health & safety.
Other Duties and Responsibilities
• To complete specific tasks allocated through work plans, project plans and the business plan.
• To provide monthly information (accurate data and informative commentary) within your areas of responsibility for performance management purposes.
• To be involved in producing information for annual impact reports.
• To actively engage in ongoing personal and professional development, making full use of supervision, appraisal and learning opportunities.
• To act at all times to promote equality and diversity ensuring inclusive and integrated services.
• To seek advice, support and guidance as required
• To encourage service users to be aware of the full extent of Gaddum’s services.
• To maintain a general understanding of the work of the whole organisation and attend team meetings/events.
• To adopt a flexible approach to working patterns to suit the needs of the role and responsibilities as required.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
“Without [Tramshed] youth theatre, I would never have won the Booker prize.” – Alumni and Ambassador Bernardine Evaristo
Tramshed Arts Ltd is a community arts charity in Southeast London. As Woolwich’s home of participation, we change perspectives and increase social cohesion, through offering creative spaces across generations of the local community.
Job Purpose:
The Business Development Manager will play an integral role in growing our organisation and securing its future. You will develop authentic important relationships and partnerships to:
· Increase and diversify sustainable income streams, making the best use of our creative community space and talent.
· Foster connections with local businesses to attract corporate sponsorship and payroll giving.
· Research new opportunities for raising income such as events and training programmes.
You will be inspiring, ambitious, and unafraid to do things differently whilst embracing our core value of being a truly inclusive community space.
Benefits include some hybrid working, friendly team, accessible working space, 6 complimentary tickets per season for you or your friends and family, Continued Professional Development plan.
For the full role specification please refer to the attached JD.
The client requests no contact from agencies or media sales.
Location: Home based
Contract: Fixed term until 31 March 2026 – Full time 35hrs per week
Salary: £27,250 gross per annum
Closing Date: 21 July 2025
Assessment Day: 5 August 2025
Are you looking for a new opportunity?
The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
We are currently looking for a Growth and Development Worker based in England to join our team. This is an externally funded post which will be focused on opening new provision and supporting existing provision in order to reduce waiting lists within specific funding areas. This is a very varied and rewarding role that requires someone who is self-motivated, organised, creative, tenacious, positive, IT competent and with a real interest in people. You need to be able to coach, empower and inspire our volunteers and cadets, both in person and remotely, to grow the Sea Cadets.
Responsibilities
- Delivering a variety of training sessions on, for example, recruitment of cadets and volunteers
- Developing new growth and recruitment tools and ideas
- Promoting flexible volunteering and the volunteer strategy
- Assisting with running our social media accounts
- Working with and empowering our volunteers to develop plans for growth
- Planning and setting up Juniors Sections in new and existing locations/units
- Delivering assemblies in schools
- Forming part of various working groups with colleagues to develop the tools, resources and processes needed to increase the positive impact of the Growth and Development team.
- Supporting the delivery of funded outreach projects
Requirements
- Previous experience of working with volunteers
- Experience delivering on multiple project plans simultaneously
- Ability to build and maintain excellent relationships with a variety of stakeholders remotely and face-to-face
- Experience delivering workshops and/or training
- Self-motivated and able to manage your time and workload effectively
- Flexible and enthusiastic
- Able to work as a team player with creative ideas and solutions who will empower our volunteers to make a difference to the lives of even more young people across the UK
For further information, please download the attached Recruitment Pack.
Benefits
- Flexible Working hours and a hybrid culture
- Cycle to work scheme and Season Ticket Loan
- 25 days annual leave plus bank holidays
- Life assurance (4x salary) for those that join the pension
- Private medical insurance
- Pension (employer contribution up to 10%)
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
- National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.
If you are interested in this Growth and Development vacancy, please apply now!
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo a criminal record check.
We help launch young people for life through adventure.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Fundraising Executive/Junior Consultant
Reporting to: Head of Fundraising
Salary: £26,000 to £28,000 per annum depending on experience
Contract: Permanent
Location: Royal Trinity Hospice – Clapham, London (hybrid) 3 days onsite
Hours of work: 37.5 hours a week
The Fundraising Executives provide support to the wider Fundraising team assisting with all aspects of fundraising activity. Three Fundraising Executives are managed by the Head of Fundraising and support fundraising activity across 11 segments of income generation.
The role provides an opportunity to gain a level of understanding and knowledge about each income stream and donor stewardship.
The Fundraising Executive is a varied role with involvement in each stage of fundraising activity, from research and planning to campaign or event delivery and then income processing and thanking of donors and supporters.
The successful candidate will be passionate about learning about fundraising and how we as a team raise the vital funds needed to provide Trinity’s care for future patients and their loved ones.
This is an entry level role that is a great opportunity for anyone who wants to learn about fundraising and make their first step in developing a fundraising career.
We will only consider applications via the Charity Job website.
The client requests no contact from agencies or media sales.
Are you looking for a new challenge?
Do you have experience of working within drug services and with volunteers?
Do you have relevant experience? This might be alcohol, injecting drug use, viral hepatitis or other liver disease. Have you supported anyone who has?
We are looking for self-motivated individuals who like to be part of a team but equally can work on their own. The post holders must have a desire to make a difference in promoting hepatitis awareness & liver health among services and affected communities and by increasing access to hepatitis treatment and liver disease care. We are looking for a passionate and skilled peer lead who will work on the Community Liver Health Bus and in community outreach locations in South West London
We are a patient-led organisation – you will be working in an environment where the patient/service user/client is placed at the centre of all that you do.
The post holder is required to hold a clean driving licence.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.



The client requests no contact from agencies or media sales.
Job Opportunity: Visitor Services Assistant – Union Chapel
Salary: £27,007 | Full-Time (37.5 hours/week) | Fixed-Term (1 Year)
Start Date: Before the end of August
Union Chapel is looking for a friendly, organised, and proactive Visitor Services Assistant to join our team on a one-year fixed-term contract. This full-time role is a great opportunity to be part of one of London’s most iconic live event venues – a unique space that blends arts, culture, and social purpose.
You’ll be the first point of contact for all public and customer enquiries, helping to create a welcoming and professional experience for every visitor. You'll play a vital role in the day-to-day running of events, supporting both the admin team and the evening operations staff, and ensuring smooth communication across departments.
Union Chapel is more than a venue – it’s a vibrant community space that delivers top-quality events while supporting social change. By joining our small, passionate team, you’ll be part of something meaningful, with opportunities to grow your skills in a unique and creative environment.
Based near Highbury Corner, because of the nature of the role it is essential that you are based on site.
Apply now and help us deliver outstanding experiences to every visitor.
Applicants must heve the legal right to work in the UK.
Please apply with your CV and a covering letter, of no more than two pages, OR 4 minute video and CV, outlining your skills and experiences to meet the criteria of the role, why you want to work for Union Chapel Project.
The client requests no contact from agencies or media sales.
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Purpose of the role:
This new role will play a key part in delivering Unseen’s fundraising and communications strategy. We’re looking for a passionate, creative communicator to help grow our supporter base and maximise income to support our work to end modern slavery.
- Strengthen existing relationships to retain donors and maximise income (primarily individuals and community groups).
- Grow our community of supporters (primarily individuals and community groups).
- Manage digital fundraising engagement and CRM management.
- Manage supporter communications and engagement.
- Project manage activities, events, and analyse performance.
To apply:
- Please complete the application form attached. This includes a personal statement of 500 words outlining your suitability for the role, and;
- Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.
The deadline for applications is midnight on Sunday 13 July 2025.
Interviews will likely be held around the week of the 21 July 2025.
We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
Are you interested working on an exciting city-wide fundraising project? We are looking for a community and events fundraiser to join our fundraising and marketing team.
About Us
Amaze is a Sussex-based charity that supports families with children and young people with special educational needs and disabilities (SEND). Amaze’s fundraising is growing. We used to fundraise mainly through trusts and foundations. We still receive a large portion of our income from statutory funders (such as councils and the NHS). In the last 18 months we have begun work to increase our income from other sources. We are launching a big and exciting art-based fundraising project that will take place in autumn 2026. In this project we will work closely with artists, businesses, schools and members of the public. We are looking for a fundraiser to help us deliver the project, working within and alongside our fundraising and marketing team.
About the job
As our Community and Events Fundraiser, you will be responsible for a variety of tasks. You will help plan fundraising events, organise our presence at community activities, and support our wonderful volunteers. A big part of your job will be building strong relationships with schools and community groups, encouraging them to get involved and supporting them in their fundraising efforts. In this role, you will be responsible for organising events, liaising with schools, youth groups and artists, supporting volunteers and supporting community fundraisers. You will be within the Fundraising and Marketing team at Amaze, which currently has 4 members of staff, led by the Head of Fundraising and Marketing. You will be a mix of office and home-based, with some days at events and activities within Brighton & Hove.
Our benefits
Hybrid working out of Amaze’s Brighton office, with some homeworking (50% of hours) + 5% pension, pro-rata 26 days a year, + extra 3 days at Christmas + Public Holidays. Other staff benefits include flexible, family and carer-friendly working, support for staff health and wellbeing, learning and development, and access to discounts schemes.
Skills and experience required
We are looking for someone with experience in a fundraising or events role, or who has similar skills from another career. The ideal candidate will be a great communicator who is passionate about encouraging people to support a good cause. You should be organised, able to manage your own workload, and enjoy working with a wide range of people.
Person specification
If you are enthusiastic, organised, and want to be part of an exciting project that supports local families, we would love to hear from you. Please see the person specification in the job description for more details on what to include in your application. All applications will be measured against the person specification, so we encourage you to show how your experience meets these listed criteria in your letter.
To support your application, please visit our website and read: Community and Events Fundraiser Job Description, 2023 Staff benefits policy, Terms and conditions
The provisional dates for interviews are Monday 4th August 2025. You are warmly encouraged to contact us for an information discussion about the role.
The client requests no contact from agencies or media sales.
Fresh Futures is happy to announce a vacancy with an exciting opportunity to manage and grow a pipeline of existing and prospective corporate supporters, with an aim to shape meaningful collaborations that make a real difference.
Established over 50 years ago, Fresh Futures is a regional charity dedicated to supporting disadvantaged and vulnerable children, young people and their families. Our vision is for all children, young people and their families to have opportunities for a better life, now and in the future.
Hours of Work: This role is offered at 30 hours per week. However, we are open to discussing slightly reduced hours, flexible working patterns, or a job share arrangement for the right candidate(s). If you are interested in alternative working arrangements, please outline your ideal working pattern in your covering email when submitting your application
Contract: Permanent
Salary: £31,249.40 FTE (will be pro rata when hours confirmed)
Base: Brian Jackson House, Huddersfield, HD1 5JP
Closing Date: Sunday 27th July 2025 at 5:00pm
Interview Date: Thursday 31st July 2025
Purpose of the job
Why the job exists and overall responsibility
- Income generation through a diverse range of sources including but not limited to corporate and community fundraising and grants and trust applications
- Delivery of marketing and communications across the charity
- Line management of an officer with responsibility for fundraising and communication activities
- Budget management for projects and campaigns
- Internal and external event delivery
- Management and project delivery of discrete projects and fundraising campaigns
- Involvement in volunteering activities
- Contribute to delivery and development of the Fundraising and Engagement Strategy
Main Activities
Income Generation:
- Build multi-year corporate relationships that generate income and gifts in-kind by creating and maintaining an active pipeline
- Identify and cultivate opportunities for new partnerships and funding streams
- Manage a portfolio of partners and fundraisers, ensuring effective communication and stewardship
- Prepare and submit funding applications and reports in a timely manner
- Collaborate with internal teams to ensure project delivery and reporting
- Ensure the CRM system is updated regularly to reflect activities and report to KPIs set by the Head of Income and Engagement
Marketing and Communications:
- Contribute to the creation and delivery of key marketing materials across multiple channels and audiences
- Maintain accurate records of activity and performance, generating regular performance reports
- Work collaboratively cross team to ensure delivery of all elements relating to projects and campaigns across the charity
- Develop audience approach content for social media and disseminate in a timely manner, supporting all teams marketing needs
- Responsibility for development and updates to websites across Fresh Futures
- Explore new marketing channels and build external marketing partnerships offering in-kind support
- Write press releases and deliver media interviews representing the charity, as directed by the Head of Income and Engagement
Line Management:
- Manage an officer working within the income and engagement team to effectively deliver all aspects of their role
- Work closely with Managers to ensure they are receiving the support they need from the Income and Engagement team
- Plan team delivery alongside the other Income and Engagement Manager to manage work allocation and delivery effectively within the team
Budgets:
- Assist the Head of Income and Engagement with the preparation of budgets
- Responsible for the management of specific project or campaign budgets,
- ensuring costs are always monitored and income targets are met (where appropriate)
Internal and external event delivery:
- Support delivery of internal events, to budget and in a timely manner, including
- liaison with suppliers, and attendees
- Build partnerships and attend external events to represent Fresh Futures and raise awareness of the charity
- Support delivery of internal events, to budget and in a timely manner, including liaison with suppliers, speakers and attendees
- Oversee event budgets as directed by the Head of Income and Engagement
Volunteer delivery:
- Design and deliver presentations to third-sector organisations, businesses, and universities to showcase and promote Fresh Futures
- Work with the leadership team in supporting Fresh Futures’ vision for the future and create appropriate volunteering opportunities to support the vision and strategy moving forward
Discrete project and campaign delivery:
- Manage key fundraising projects or campaigns in a timely manner
- Oversee budgets and meet income targets, where appropriate
- Manage junior staff members or temp workers to deliver projects or campaigns effectively and within the designated timescale
- Develop and deliver fundraising campaigns or projects using appropriate project management tools, including but not limited to the CRM system
Strategy:
- Support the Head of Income and Engagement and the SLT in developing the
- strategic direction for the Income and Engagement team
- Work within the team to delivery the Income and Engagement Strategy
- Manage junior members of the team to deliver key aspects of the strategy as identified to sit within their remit
Knowledge, training and experience required
- Experience working within the voluntary sector generating income and running fundraising campaigns
- Experience of Canva, CRM systems, social media scheduling platforms useful
- Knowledge of a range of fundraising approaches and marketing techniques
- Experience working with a range of external partners including from the commercial sector
Key personal characteristics
- Flexible and reliable
- Team player
- Target driven
- Ability to work in a busy and fast paced environment independently
The client requests no contact from agencies or media sales.
Regional Youth and Community Director
OASIS UK – Youth and Community (OCP)
Permanent, full-time post, 40 hours per week, inclusive of breaks
Salary: £51,959 per annum (£54,669 p.a. London Weighting for London based staff)
At an exciting and key stage in our journey we have the opportunity for Youth and Community Directors to join our team supporting Oasis’ youth and community work in neighbourhoods in the following regions;
- London and South East (North, Central and South London and Kent - five local Oasis charities)
- North West (Greater Manchester – two local charities, and two regionwide youth violence contracts)
- North East (NE Lincs, Humber, Bradford and Sheffield – four local charities)
With accountability to the Oasis CEO for Youth and Community the role of the regional Youth and Community Director will have three main functions:
1 Strategic management oversight of local Youth and Community teams
2 Regional development, working alongside other functions within the Oasis family
3 Being part of the national Youth and Community leadership team
The Youth and Community Director will have strategic management oversight of local Youth and Community teams in the region, providing accountability and support to the local leaders and charity boards. This responsibility area falls into two categories; those the Director is directly responsible for, and those they are responsible for ensuring are carried out by those within their region.
ORGANISATIONAL CONTEXT
Oasis neighbourhoods are local places of activity that provide integrated, high quality and diverse services to benefit the whole person and the whole community. The Oasis ethos stems from our Christian roots and is an expression of our character - it is a declaration of who we are and therefore the lens through which we assess all we do. This is encapsulated by the following five statements:
a passion to include everyone
a desire to treat everyone equally, respecting differences
a commitment to healthy and open relationships
a deep sense of hope that things can change and be transformed
a sense of perseverance to keep going for the long haul
An Oasis neighbourhood is a community movement and the joining together of all the work Oasis does in any one place, which could include foodbanks, debt advice centres, family support and advice services, healthcare, youth work, children’s work, alongside other Oasis activities in that community, including formal education through Oasis Academies.
The Youth and Community function of Oasis is responsible for the wider community work that takes place within Oasis neighbourhoods, working closely with the other functions of Oasis to outwork our vision. In relation to governance, Oasis Community Partnerships is the national charity, with each local team operating from their own local Oasis charity.
This is an exciting opportunity to be part of a growing national organisation, making a difference to communities on a local level, whilst also influencing the national landscape. As part of the package, Oasis offers:
- A pension scheme, currently offering 7% employer contribution
- A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)
Please contact us to arrange for an informal conversation with our CEO to find out more about the role. If you are interested in this position, please send your CV and a covering letter (ensuring you refer to the job description and person spec).
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers to application, please let us know.
Completed applications should be returned by 9AM on Monday 21st July.
Interviews will take place week beginning 28th July. (Shorter more informal calls may be arranged the previous week to assist with shortlisting)
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 08749179
Candidates must have the correct right to work in the UK documentation.
The client requests no contact from agencies or media sales.
Job Title: Helpline Contact Centre Manager
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £49,538 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full time, Permanent
Hours: 37.5 hours per week, As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
This is an opportunity to join Refuge as a Helpline Contact Centre Manager for the National Domestic Abuse Helpline, the role is designed to provide high quality practical and emotional support to Deputy Managers across the NDAH, the postholder is also responsible for the ongoing management of our contact centre, the platform that survivors use to contact the NDAH.
The National Domestic Abuse Helpline provides a national gateway to services and survivors across the UK fleeing domestic abuse, working in consultation with the Senior Operations Manager. The post holder is required to be a strategic leader, a versatile individual with excellent people management and interpersonal skills along with knowledge of domestic abuse, housing, welfare and legislation. The post-holder will be responsible for the ongoing management of our contact centre Genesys, a platform that helps us support our survivors and professionals contacting the NDAH.
As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 8 July 2025
Interview Date: 15 July 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.