Administration manager jobs

Seriously ill children and their families deserve the chance to live a full life, supported by care that enables them to thrive.​ But for many, it’s a lonely and isolating experience. Parents and siblings struggle in a system that doesn’t meet their uniquely challenging needs.​
​
That’s why we’re here – to make sure they can access high quality children’s palliative care, when and where they need it. Step by step, hand in hand, day by day, so that no one has to face living through their child’s short life - and death - alone. ​

This is a fantastic opportunity for a communications professional to help make sure that every seriously ill child and their family gets high quality children’s palliative and end of life care, when and where they need it. You will play a key role as, together, we provide direct support to children and families, unite services and professionals, campaign to change the system and raise funds to sustain our vital work.

As our Communication Officer, you will:

• source and manage stories and other content from families of seriously ill children
• create, post and monitor digital communications
• produce and manage our information for families and professionals
• support the team with media and public relations
• create a range of multimedia content
• support our marketing and campaigns

You will have skills, knowledge and experience in:

• communicating in a way which is consistent with visual and verbal brand guidelines
• digital communications, including web and social media
• PR and media relations
• publishing
• marketing
• awareness raising
• creative design
• storytelling
• copywriting, editing and proofreading

You will have excellent verbal and written communication skills, and be able to communicate sensitively when working directly with families of seriously ill children.

We offer a great rewards package, which includes:

• generous annual leave entitlement
• pension scheme
• staff assistance programme
• days off for volunteering

We are open to flexible working patterns. Depending on the task and your personal work preferences, you can work remotely or at our Bristol office. We hold monthly team meetings and 1:1 meetings at the office.

We are always looking for talented people, and welcome people regardless of age, disability, gender identity, marital status, race, faith or belief and sexual orientation. We particularly encourage applications from those with disabilities or from black and minority ethnic backgrounds.

Applying for the role

Closing date for applications is at 9am, Monday 12th May, 2025. If you are interested in applying for this post, please visit our website.

Citizens Advice Rhondda Cynon Taf

Wales (Hybrid)

Salary £58,500 - £70,000 (based on experience)

Full-time

Permanent

Job description

Our cause never changes, Citizens Advice Rhondda Cynon Taf is here to make society fairer. We have a reputation for high quality provision of advice services, helping over 20,000 people last year.

As CEO, you are responsible for providing strategic leadership and direction for Citizens Advice Rhondda Cynon Taf, working collaboratively with the Board to shape the organisation’s strategy, direction, and policies and leading the Senior Management team.

Your role is to ensure the organisation maintains a strong focus on growth and sustainability, maximising opportunities for collaboration, service development, and delivery at both local and regional levels. You will work to build on Citizens Advice Rhondda Cynon Taf’s existing reputation as a truly influential force in the area, and beyond, fostering networks, alliances, and robust relationships with stakeholders and partners.

If you are interested in finding out more about this opportunity, please download the job pack attached for further information.

We deeply value our people and foster a supportive, socially just culture within a charitable environment. This role offers a rewarding remuneration package with excellent terms and conditions:

● Hybrid working offered

● A flexible 37 hour working week

● Pension scheme - employee minimum contribution of 5% and employer contribution of 4%

● Generous holiday entitlement

● Annual pay review

Closing Date: 19th May 2025

Provisional Interview Date: w/c 26th May 2025

Facilitator (Young Responders)

1 year FTC

Full time (35 hours pw) 

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme
• Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,200 employees and over 29500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response and Night Time Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Job Summary

Young Responders is an exciting project that started delivering street first aid sessions during 2023 as part of St John Ambulance. The project was created to engage and empower young people from diverse communities who face the greatest health inequities to become active health citizens, through practical physical first aid and mental awareness sessions relevant to the challenges they face. 

The programme is aimed at young people aged 11 to 25, who would not typically come through our doors delivering first aid training to young people from under-served communities. In 2023 the Young Responders team delivered session to almost 16,000 Young People and over 2024 they aim to reach a further 20,000 Young People, if not more. 

Working as part of the team as a Facilitator you will support the growth of the service and be responsible for directly leading and delivering first aid training sessions with community organisations and educational settings. This role will also offer pastoral support to our growing Volunteer team offering mentoring and guidance to those delivering sessions supporting their welfare and wellbeing. 

This is a 35 hours per week role and we are looking for someone who is empathetic and feels passion about supporting Young People. The role is to cover London so travel is essential. 

Required Knowledge, Skills & Experience

• Experience in Youth Work or working with young people in a community context
• Experience of planning and/or the delivery of community-based training
• Experience of safeguarding and willing to undertake Safeguarding training relevant to the role
• Strong communication skills with the ability to communicate effectively with people at all levels, verbally and in writing
• Understanding of Equality, Diversity & Inclusion and issues around social mobility
• Ability to work well in a team and able to motivate young people and volunteers
• Due to the nature of the role you will need to hold a full, UK driving licence (maximum 6 points) and have access to your own vehicle

About the Role 

• Work collaboratively with the Project Coordinators to plan the delivery of young responder first aid sessions in the community
• Work with the Partnerships Manager to identify and build partnerships with local organisations and educational settings to support project delivery
• Engage with a range of stakeholders both internally and externally to St John Ambulance
• Liaise with the Delivery Teams to promote the project in the community
• Effectively provide pastoral support and guidance to the Volunteer team to ensure their welfare and wellbeing
• Be aware of the contextual safeguarding issues that might arise, raising concerns and supporting young people in accordance with St John Ambulance policy
• Ensure training sessions held in the community are risk assessed and registered as per current St John Ambulance procedures

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

If you are a current St John Ambulance employee, please apply here:Click here

For all other candidates, or St John Ambulance volunteers wishing to apply please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

Job Title: Senior Marketing and Communications Officer
Location: Hybrid remote with minimum 2 days per week in office, Pembury
Salary: £27,000 - £29,000 (depending on experience)
Contract: Permanent
Hours: 37 hours per week

Closing date for applications: Friday 23rd May 2025

Are you a skilled marketing professional ready to make a meaningful impact?

Aspens is seeking a creative, driven Senior Marketing and Communications Officer to help promote our services, fundraising and activities that transform the lives of autistic people, those with a learning disability and their families.

You’ll develop and deliver engaging campaigns, manage communications channels, and create content that aligns with our brand voice. Collaborating with teams across Aspens, you’ll drive audience engagement and support income-generation activities.

This is the job for you if you have excellent communication skills and know how to bring a story to life. You’ll be confident using digital channels to engage with a range of audiences, as well as traditional methods.

Join us at Aspens and help make a difference. Apply today to become part of our inspiring mission!

About Aspens

Aspens is a charity that provides high-quality person-centred care and support to individuals on the autism spectrum and with learning disabilities, and their families. We provide an integrated network of services and support across the South-East to empower individuals to lead their lives as independently as possible.

We support children, families and adults across Kent, East Sussex, West Sussex, Brighton and Hove, Surrey and the London Borough of Bexley. Our services include registered care homes, supported living, community outreach, day services, children and young people’s groups and support, specialist support, and online support for families and carers across the South-East. 

Aspens has three charity shops in Bexhill, Crowborough and Paddock Wood and online stores on eBay, Etsy and Vinted. We also have The Bluebell Café and animal farm and a pre-loved donations centre in Pembury.

Purpose of Role
This role will work with direction from the Marketing and Communications Manager to deliver marketing campaigns to raise awareness of and promote Aspens’ services, income-generation activities including fundraising, retail and hospitality, and recruitment; engage with our internal and external stakeholders; and reach new audiences. A key part of the role will be internal ‘customer’ support, collaborating with departments across the charity to meet shared goals in line with Aspens’ strategic objectives.

Key Responsibilities

Campaign delivery

· Collaborate with the operations, fundraising, retail and recruitment teams to create and deliver comprehensive marketing campaigns to promote Aspens’ services, shops/e-commerce, hospitality, events and recruitment and meet shared goals in line with the charity’s strategic objectives.

· Create and deliver internal comms campaigns to drive engagement and increase retention of staff.

· Monitor and evaluate campaign performance by reporting on agreed objectives and KPIs.

Content Creation

· Develop relevant and engaging content to be utilised across channels, including, but not limited to website, social media, internal channels and email, in our shops, Bluebell Café and the community to reach new and existing stakeholders.

· Graphic design - production of assets for marketing purposes.

· Developing marketing and comms bank of photos and video; photography and videography at events.

· Working with external companies to produce marketing collateral (signage, banners, artwork, leaflets, branded items etc.) and managing stock levels of marketing materials.

· Review all materials to ensure alignment with Aspens’ brand guidelines and tone of voice.

Channel Management

• Under direction from Marketing and Communications Manager manage internal and external channels.

• External channels including, but not limited to: Aspens’ website and linked bookings sites; charity social media channels (Facebook, Instagram, LinkedIn and TikTok); supporter communications (Mailchimp).

• Internal channels including, but not limited to: Staff intranet and staff newsletter (Mailchimp)

Brand Awareness

Under direction from Marketing and Communications Manager promote Aspens and the impact of our work to relevant stakeholders and audiences. This includes digital and traditional advertising, management of Awards nominations, PR and media.

Audience Insight

· Utilise audience data to develop understanding of audiences.

· Carry out research to monitor and keep up to date with marketing and charity trends and best practice to support audience engagement.

· Share insights with Marketing and Communications Manager.
 

Events

• Collaborate with the Business and Income Generation Team to support the planning and promotion of events and represent Aspens at events, some of which may require evening or weekend attendance.

Team Working

• Work closely with Marketing and Communications Manager and Business and Income Generation Team and build strong relationships with teams across the organisation.

Other

· Occasional travel to other offices, services and shops across Aspens’ region.

· Administration tasks as required.

Person Specification

· Demonstrate close alignment to Aspens’ values

· Excellent written and oral communication

· Commercial awareness – understanding of business operations and the ability to think strategically about how decisions impact performance and profitability

· Goal-oriented mindset

· Excellent relationship building and people skills

· Creative, with lots of ideas for engaging content

· Numerate and data-driven

· Ability to prioritise workload effectively

· Self-motivated, with the ability to work independently and within a team

· Proactive approach, ability to come up with creative solutions

· Excellent attention to detail

· IT skills including Microsoft Teams, Word, Powerpoint, Canva, Mailchimp, Xcel, Google Analytics, Google Ads

· Graphic design skills

· Photography and videography skills

· Ability to edit websites/intranet

· A degree of flexibility to work occasional evenings and weekends if required

Experience

• At least two years' experience as a Marketing/Communications Officer/Executive, ideally within the charity sector

• Experience in planning and delivering integrated marketing campaigns

• Experience of managing a range of marketing channels including social media, websites and internal platforms

• Experience of engaging different stakeholders.

• Proven track record of achievement in meeting or exceeding targets, with clear examples of delivering results against set objectives

Essential Training and Qualifications

A Levels or equivalent

GCSE English at grade C (or above).

Desirable Training and Qualifications

A degree level qualification in Marketing/ Communications or a related field

What you can expect from us:

• Fantastic paid training and career progression opportunities (including recognised qualifications in health and social care)
• Paid DBS (we will recover the cost should your employment terminate for any reason, other than redundancy, before passing your probation)
• Flexible work arrangements with opportunities to take on additional bank shifts too
• 30 Days Annual Leave (including Bank Holidays) / Pro rata dependent on hours. Annual leave entitlement increases with length of service
• Nest Pension and Death in Service Benefit
• Dedicated Employee Assistance Programme and Access to Mental Health First Aiders
• Aspens High Street Stores -20% discount on all items for Aspens’ staff
• Bluebell café- Discounted staff menu available
• Refer a Friend scheme, so you can earn up to £250 for every person you refer to work for Aspens
• Recognition schemes, including ‘Employee of the Month’

How to Apply:

Simply click ‘Apply now’ and one of our team will be in touch to discuss the role.

Any offer is subject to an enhanced Disclosure and Barring check, which we will complete on your behalf if you don't already have one, and satisfactory employment references. We will consider job share and part time arrangements for all posts in line with the needs of the Charity.

Equal Opportunity Statement

At Aspens Charities, we are committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, including those with disabilities and those who are likely to be underrepresented in Aspens’ workforce, such as sex/gender, minority ethnic group, religion, belief, sexual orientation, age, as well as abilities. We believe that a diverse team leads to better outcomes and a more enjoyable work environment where everyone feels valued, heard, and has an equal opportunity to thrive.

As a Disability Confident employer, Aspens Charities is dedicated to supporting and promoting the recruitment, retention, and career development of people with disabilities. We recognise the value and contributions that individuals with disabilities bring to our organisation.

Accessibility and Accommodations

We are committed to providing an accessible recruitment process for all applicants. If you require any accommodations during the application or interview process, please let us know.

This dynamic role is perfect for someone who’s confident building relationships with businesses and passionate about connecting people with our mission.

You’ll focus 60% of your time on securing and managing corporate partnerships – from Charity of the Year collaborations to sponsorships and brand activations – and the remaining 40% supporting campaigns, appeals, and fundraising events.

What you’ll bring:

• A track record in business development, sales, or corporate fundraising
• Strong communication, proposal writing, and relationship-building skills
• An eye for opportunity and a collaborative, can-do attitude
• The ability to juggle multiple priorities while keeping supporters engaged
• Knowledge of fundraising practices, data protection, and CRM systems

A driving licence and access to your own vehicle is essential. If you're creative, driven, and ready to help protect wildlife, we want to hear from you.

In return we will offer you support, training and continued professional development, not to mention a fantastic working environment! You can also expect free entry to the park.

If you would like to join our unique and vibrant organisation to become a part of the Marwell Family, please view the full candidate brief on our website and complete a Marwell application form. 

About us:

At Bluebell Wood Children’s Hospice, we support babies, children and young people with life-limiting conditions.  Our aim is to reach every family that needs our help and to offer them the very best choice of care. Every year we need to raise £6.7m to keep our doors open and only around 17% of our income comes from government sources, the rest must be raised through fundraising activity. Our uncompromisable support services are wide ranging and bespoke to each family and include overnight care, music therapy, counselling, sibling support groups, end of life care and home visits.  
 
We support families from a large geographical area, including South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. The hospice is easily accessible from Barnsley, Rotherham, Doncaster, Sheffield and North Notts. We have free secure on-site parking for families and staff to use. 

The role:

Join us in making a real difference by driving our ambitious income generation strategy and promoting our brand and mission.
Are you a creative and strategic marketing professional ready to make an impact? As our Marketing Officer, you’ll work alongside our team to develop and implement effective marketing plans that boost our income generation efforts. You’ll play a crucial role in promoting our brand and the incredible work we do, while also managing one team member.

The requirements:

Key requirements include developing and executing comprehensive marketing plans aligned with income generation goals, collaborating with the Commercial Insight Officer to analyse market trends, and strengthening brand identity through consistent messaging and visual representation. The role involves managing and optimising digital presence, creating engaging content, promoting fundraising events, and collaborating with the fundraising team on event-specific marketing plans. Building and maintaining relationships with key stakeholders, producing high-quality marketing materials, and utilising storytelling techniques to highlight the hospice's impact are essential.

In return, we can offer you a fantastic working environment and the following benefits:

· 25 days’ annual leave plus bank holidays with the option to buy and sell

· Employee assistance programme - including mental health care and out of hours GP access 

· A commitment to your professional development

· Matched pension scheme of 5% of salary

· Enhanced maternity and paternity pay

· Free parking on main site

· Subsidised lunch

· Free tea and coffee

· Cycle to work scheme

· Eligible for NHS Blue Light Card

· At Bluebell Wood Children’s Hospice we value everyone who works with us, embrace individual differences and recognise that great things happen when we work together.

Parallel is seeking an enthusiastic senior web developer who is excited to direct their skills towards our mission of increasing the number and diversity of excellent young mathematicians. 

Founded by bestselling science writer Simon Simon MBE, Parallel is a small but ambitious charitable initiative. We support bright and keen students to develop their mathematical curiosity and problem solving skills beyond the curriculum. This includes puzzle sheets, large interactive webinars, and a tutoring programme (Parallel Academy) which provides small-group tutorials to over 600 state school secondary school students. Our tutorial programme is completely free for the first year, and heavily subsidised thereafter, but cost will never be a barrier to participation.
 

Our online plaform:

All of these initiatives are managed through our online platform which:

• Uses Remix, Lambda & GraphQL AppSync
• Is a bespoke learning management system for thousands of 10-17 year old students, and includes functionality such as interactive webinars and personalised maths tutorials with quizzes, tests, reports & data dashboards.
• Has distinct user experiences for students, school teachers, tutors and project administrators.
   

This role:

So far, the Parallel platform has been developed and maintained by a single volunteer developer. As we look to expand the project to reach many thousands more students each year, we are now looking for additional support to help maintain the platform, attend to daily issues and support with new feature development.

The Parallel platform is built with the following technologies:

• Frontend: React, Typescript

• Backend: Node.js, GraphQL (AWS Appsync)

• Infrastructure: AWS (Lambda, AppSync, Dynamodb), Firebase

Experience with all of these technologies is desired but not critical. You will be joining a very small team, however, so the ability to work, troubleshoot, & learn independently is crucial.

We expect that this role will require 20 hours per month, with some variation from one week to the next. Our success to date has relied upon the rapid responsiveness of our lead developer and, working under his supervision, we require the same from this role.

To express your interest, please email us your CV and a short cover letter (and anything else you think might be useful).

Job title: Immediate Support Coordinator – Somerset and Devon

Reports to: Bereavement Services Manager for England

Salary: Starting salary of £26,500 per annum

Location: Home working with regular travel throughout the area

Hours: Full time – 37.5 hours over 5 days

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

Context of role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.

As we continue to expand our services across England the successful candidate will play a central role in the ongoing development of our relationships with stakeholders. Initiative and drive play an integral part of ensuring our professional stakeholders remain engaged and champion our service to those we support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses and professionals affected by the sudden death of a child or young adult.

Main duties:

Service:

• To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the county you reside in and bordering counties
• To contact all families within 24-48 hours of the referrals by telephone
• Complete an initial assessment of families’ needs to identify and plan the support as required in line with safeguarding and risk reduction
• Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
• To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties
• To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support
• Attend relevant forums within the area
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, ho to refer into the charity and bereavement awareness
• To ensure families have been offered a memory box and coordinate these when required
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
• Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
• To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
• To signpost and/or refer to other agencies as required that can provide support as needed
• Cover members of the support team for annual leave and/or sickness
• To travel to attend in-person team meetings and in-person training as required
• To travel to in-person events as required

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Additional benefits for our employees:

• An ‘Employee Assistance Programme,’ including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

Closing date: 12th May 2025

Senior Housing & Welfare Advice Worker’s post

The Manna Day Centre is a drop-in Centre for homeless and vulnerably housed single men and women. It is run by a team of project workers, under the Director, who are responsible for its smooth operation. Basic Services offered include food, showers, clothing, housing & welfare advice, medical care, and access to laptops. The Centre opens to service users 7 days a week, 8.30am– 1.30pm. The working week for this post is Monday to Friday, 9.00am to 4.00pm each day.

The Senior Housing & Welfare Advice Worker must have a commitment to homeless people, which includes acceptance and respect. Responsibilities are shared among the team according to needs, skills and aptitudes. The annual salary is negotiable (depending on your experience) ranging from £33,775 to £41,359. Benefits include a pension scheme, travel loans and 25 days annual leave (plus time in lieu of bank holidays worked).

Those applying for this post should have:

Ability to manage a team

Housing & welfare advice experience

Experience of undertaking housing & welfare casework

Ability to prioritise and manage a busy caseload.

Experience of working with homeless & vulnerably housed people.

The closing date for applications for this post is Sunday 8th June 2025.

Job title: Immediate Support Coordinator – Hampshire, Wiltshire and Dorset

Reports to: Bereavement Services Manager for England

Salary: Starting salary of £26,500 per annum

Location: Home working with regular travel throughout Worcestershire, Herefordshire and Gloucestershire initially. Following further expansion of our service in July 2025, the post-holder will cover Shropshire instead of Gloucestershire.

Occasional travel to 2wish Head Office in South Wales.

Hours: Full time – 37.5 hours over 5 days

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

Context of role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.

As we continue to expand our services across England the successful candidate will play a central role in the ongoing development of our relationships with stakeholders. Initiative and drive play an integral part of ensuring our professional stakeholders remain engaged and champion our service to those we support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses and professionals affected by the sudden death of a child or young adult.

Main duties:

Service:

• To initiate immediate support for a caseload of families whose children and young people aged 0- 25 have died suddenly and unexpectedly across the county you reside in and bordering counties
• To contact all families within 24-48 hours of the referrals by telephone
• Complete an initial assessment of families’ needs to identify and plan the support as required in line with safeguarding and risk reduction
• Offer emotional support and advice to a case load of families through home visits and ongoing
  weekly telephone calls
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for
  organising formal support such as counselling, complementary therapy or play therapy, subject to
  consent from the bereaved individual
• To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other
  healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties
• To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support
• Attend relevant forums within the area
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, ho to refer into the charity and bereavement awareness
• To ensure families have been offered a memory box and coordinate these when required
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child
  or young person
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
• Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
• To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
• To signpost and/or refer to other agencies as required that can provide support as needed
• Cover members of the support team for annual leave and/or sickness
• To travel to attend in-person team meetings and in-person training as required

General:

• To travel to in-person events as required
• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality,
  Health and Safety and Lone Working; and to be proactive in implementing new safe working
  practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake,
  as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check

Additional benefits for our employees:

• An ‘Employee Assistance Programme,’ including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

Closing date: 12th May 2025

The Fundraising and Engagement Officer will be a vital member of our charity team, responsible for supporting all activity across community and events fundraising.This role will focus on providing exceptional stewardship for our calendar of community and events fundraising and enhancing supporter engagement. You’ll build relationships with individual supporters, promote fundraising and donor opportunities and help deliver impactful events, all while maintaining the highest standards of stewardship and being respectful of potential sensitivities particularly when working with families who are fundraising in memory.

ABOUT US

We are a children’s charity supporting cardiac, respiratory and intensive care at Royal Brompton and its network of partner hospitals throughout London and the South East.

ABOUT YOU

Our ideal candidate will have experience of working in a fundraising or similar role. You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. An ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a children’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact.

MAIN DUTIES AND RESPONSIBILITIES

Events Fundraising

• Assist in the planning and execution of a diverse range of fundraising events, including challenge events and community initiatives.
• Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities.
• Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.

Community Fundraising

• Lead outreach efforts to engage new local community partners, such as (small) businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.
• Provide stewardship for in-memory and in-celebration fundraisers, ensuring they receive the information and support needed to maximise their fundraising potential.
• To represent the charity as and when required in schools, engagement events and cheque presentations.

Supporter Care

• Serve as the primary point of contact for community and events fundraisers, delivering outstanding stewardship that enhances their experience with the charity.
• Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.
• Manage our CRM database.
• Maintain accurate records to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws.
• Continuously evaluate the supporter journey, aiming to enhance retention and engagement.

Administrative and Financial Support

• Process cash and cheque donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately on our database.
• Adhering to fundraising budgets, tracking income, and ensuring effective expenditure management.
• Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets.
• Overseeing our online shop.

Marketing and Communication

• Create engaging materials (posters, leaflets, stories etc) and social media content to inspire participation in fundraising activities.
• Produce regular newsletters and impact reports.
• Ensure fundraising and associated webpages are kept up to date.
• Collate information for the Head of Fundraising to support trust and foundation applications.

Team Collaboration

• Work collaboratively with the wider team (when required) to support in-hospital and community events as well as assisting with tasks as needed to ensure smooth charity operations.
• Support team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.
• Any other duties as required by the Head of Fundraising.

ADDITIONAL INFORMATION

Salary is £27000 - £29,000 (depending on experience) per annum. The role covers 37.5 hours per week. Two days per week working in our charity office and the remaining hours working remotely. Occasional evening and weekend work subject to our events calendar.

One-year fixed term contract however there is potential to extend contract length after 12 months subject to performance.

A full driving licence or the ability to travel to events and meetings within London and the South East is essential.

Applicants must be eligible to live and work in the UK to apply for this position.

The role requires successful completion of an enhanced DBS check and mandatory training including level 3 safeguarding (costs covered by charity).

Any job offer and subsequent employment is subject to satisfactory references / checks and a three-month probationary period.

The Brompton Fountain is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 

PERSON SPECIFICATION

Skills

• Strong relationship management skills.
• Excellent communication skills, both verbal and written, with the ability to convey information effectively.
• Project management with a focus on meeting deadlines and managing multiple priorities.
• Analytical mindset with attention to detail, ensuring accurate record-keeping and data management.
• Excellent IT skills – proficient in the use of MS Office, Adobe and WordPress is essential.
• Knowledge of GDPR and fundraising guidelines.
• Ability to work independently and as part of a team.
• Experience of working with and managing volunteers.

Experience

• Experience of successfully delivering fundraising events.
• Experience providing excellent supporter or customer care, using effective communication to build positive relationships with supporters and stakeholders to maximise impact.
• Demonstrable experience of promoting events to secure support and encourage participation.
• Familiarity with digital fundraising platforms, CRM systems and handling of personal data. 

STAFF BENEFITS

• Flexible working hours to balance home / work life
• Time off in lieu for evening and weekend work
• Home office set up including phone, laptop and printer.
• Pension scheme.  
• Training and development with career progression opportunities.  
• Reasonable expenses paid for offsite meetings and activities
• Annual Leave: 20 days holiday per year plus 8 bank holidays. This is on a pro rata basis. 
• Blue Light Card: enjoy discounts both online and in store across various outlets.

How To Apply

Apply online with covering letter highlighting your achievements, relevant experience and why your application should be considered. 

We will only contact those applicants who have been successful for interview selection at which point you will berequired to provide details of two referees.

Early application is encouraged as we will review applications throughout the advertising period and reserve theright to close the advert early.

Join our dynamic Communications team and be part of a rare opportunity to shape the narratives and visuals that amplify the life-changing initiatives of 1625 Independent People. If you're passionate about crafting powerful communications that make a difference, this is your chance to affect change and leave a lasting impression.

Please find full details of how to apply via our website in the advert below. The deadline for application submissions is 23:59 Thursday 08 May 2025.

We are striving to better represent the young people we support and therefore are particularly keen to increase applications from minoritized ethnic groups, Muslim and male candidates as they are currently under-represented in our organisation. We also encourage applications from people with relevant lived experience. 

If you need an adjustment to be made to any part of the recruitment process, please let us know as soon as possible. 

Who are we?

We are a leading youth homelessness charity based in the Southwest, working with over 1,500 young people. At 1625ip we are driven by Social Justice and Passion: we strive to do something that matters and take pride in seeing the results of our work in social outcomes and improving young people’s lives.

What you will be doing:

• By being empathetic and seeking to understanding the complex needs of homeless young people, young people leaving care, and the barriers they face, you will work with them and their support workers to tell their stories. 
• Utilising your creative skill’s, you will create branded collateral that supports a variety of campaigns and events.
• Through your enthusiasm, you will be able to work on own initiative but also alongside your team, ensuring all communications are suitable for specific audiences. 
• By being detail orientated you will be managing a variety of platforms including the website and all social media channels.
• You build strong relationships both internally and externally; you communicate excellently, and you influence others externally to support 1625 Independent People

You will be in Fundraising and Communications Team and your line manager will be our Communications and Community Fundraising Manager.

At 1625 we are led by our Competency Development Framework. This connects our values to our behaviours in everything we do and gives us the tools to develop. The framework ensures our recruitment is better informed, applications and interviews are behaviourally based, and job profiles are developed on the ‘how’ of a job. 

If you have transferrable skills and you are interested in this role, but you are worried about the application process, please get in touch with us. We encourage you to have an informal chat with the recruiting manager to discuss how your personal or professional experience and skills could be transferred to this role. Details of how you can do that are further down in this advert.

Contract details 

• Hours per week: 37.5 (this represents 1 FTE)
• Contract type: 1 year contract (Maternity Cover)
• Pay: £27,852 - £29,439 per annum 
• The location: Kingsley Hall, Old Market - there is also flexibility and support to manage working from home. We currently meet as a team 2 days a week at Kingsley Hall. 

A few benefits at 1625ip

In return for your dedication, we offer:

• A generous annual leave entitlement of 30 days per annum plus all Bank Holidays
• Employee Health Cash Plan with HSF
• A supportive and approachable team with an emphasis on colleague wellbeing 
• “1625 Independent People is an amazing organisation, and I feel very lucky to work here”, Colleague Wellbeing Survey 2024.
• “I couldn’t be happier with the opportunities and support I have received in my career progression that has led me to my dream job!” See what other colleagues have said about their career development with us, on the vacancy page of our website. 
• 1625ip is a Disability Confident Employer.
• Flexible working

Important dates

• Application deadline closes: 23:59 Thursday 08 May 2025.
• If you have not heard from us by the end of the day on Wednesday 14 May 2025, please assume that your application has been unsuccessful on this occasion. 
• Interviews are on Wednesday 21 and Thursday 22 May 2025. 

Application information

Ready to see yourself in this rewarding role? We can’t wait to hear from you.

• To access the Job Pack and submit an application, please visit the vacancy page on our website.
• You will be asked to answer 3 questions at the end of the Word application form. These are required to ensure your application can be shortlisted. 
• Please note the online e-application form cannot be saved so we recommend you prepare your Word application form before you start filling in the e-form.
• Please get in touch with us if a hard copy of the application form would be preferred. We will organise a time for you to collect it from and return it to Kingsley Hall (our main office in Old Market). An online application will then be created for you. 

Equitable opportunities for everyone

We believe those with a criminal record should have an equal chance to become employees or volunteers and encourage applications. 

As an organisation who safeguard and promote the safety and welfare of children, young people and adults at risk, any job offer will depend on a satisfactory DBS (Disclosure and Barring Service) check. Successful candidates will need to provide our organisation with sufficient documentation to prove ID. We comply fully with the DBS code of practice and undertake to treat all applications for positions fairly. For successful candidates with a criminal record, a risk assessment process will take place with the recruiting manager.

We also pride ourselves on being an equitable opportunities employer for everyone regardless of age, disability, gender identity, race, religion and beliefs, sex and sexual orientation. We have committed to being a Disability Confident Employer, and have made the Menopause Workplace, Mental Health at Work, and Bristol Equality Charter pledges.

Please see our Policies section on the website, for further information.   

Salary £27,000 - £31,000 per annum - subject to skills and experience 

Hours of work 37.5 hours a week over five days

Base Hybrid working for the foreseeable future with regular attendance to the office, Pears Building, Pond                                       Street, London, NW3 2PP:

                                    o Tuesday to Thursday must be in our office

                                    o Monday and Friday can be worked from home

The role

As the breadth and volume of our fundraising activity has grown over the last couple of years, an opportunity has arisen for a detail orientated and enthusiastic individual to join our database team. This role will be line managed by the Database Manager, with a dotted line to the Senior Database Officer to ensure the smooth running of our income processing activity, making a significant impact for the charity, and enabling excellent supporter care.

The team

Our dynamic fundraising department are preparing for an ambitious multimillion-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

- Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our Philanthropy and Campaign teams builds relationships with individual philanthropists, trusts, foundations, and corporate organisations which give, or have potential to give, £10,000 to the charity each year. They lead major appeal activity for the charity, currently focused on our exciting cancer campaign which is due to launch in 2025.

- Our database team sit within Fundraising, with their work underpinning and supporting the entire department.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your:

- CV (please include your last employer and dates of employment)

- Cover letter addressing how you meet the criteria set out in the job description and person specification.

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: 2 June 2025, 12 noon.

Interview date: 10 June 2025

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

- You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. 

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Purpose of the role: To support the organisation and its members to develop and maintain a culture of compliance.  The position will be key in ensuring members are supported to operate in a safe, consistent and sustainable manner. 

Key Responsibilities

· Review, develop and implement compliance processes across all levels of the organisation with the aim to promote a culture of compliance.

· Develop and maintain robust procedures and structures around both compliance and health and safety.

· Work to maintain a culture of compliance across the charity through the development of training and guidelines that are easy to understand and accessible to volunteer members.

· Analyse membership data to identify trends, strengths and areas for improvement.

· Write reports, policies and procedures in a clear, readable format including drafting risk assessments.

· Support volunteers to ensure our policies and procedures are adopted and understood at local level.

· Provide general administrative, analytical and reporting support across the compliance portfolio adapting to shifting priorities as needed.

· Other relevant related duties as required.

Person Specification Essential

· Demonstrate experience in a comparable compliance or health and safety role with responsibility for maintaining standards.

· Understanding of current health and safety legislation and best practice

· Proven experience of working in a regulated environment

· A strong knowledge of risk management and strong analytical and communication skills

· Ability to interpret and apply regulations in practical scenarios

· Understanding of risk assessment methodologies and their application

· Ability to demonstrate practical thinking and proven experience of handling confidential and sensitive information

· Strong organisational skills with attention to detail

· Experience of working with volunteers.

· Ability to plan and prioritise own workload but also have a flexible approach as part of a small staff team.

· Ability to multi-task, demonstrate initiative and work well under pressure.

· Proficient in the use of IT and Microsoft software.

· Sympathetic to the vision and mission of The Boys’ Brigade.

Desirable

· Proven experience of working in a regulated environment.

· Knowledge and understanding of youth organisations

· Knowledge and understanding of the work of The Boys’ Brigade.