ROLE SUMMARY

We currently have an exciting opportunity for a newly created role of Chief Operating Officer
within City Hearts. The successful candidate will take the lead in managing the day to day
operation of City Hearts, supporting and bringing out the best in the senior managers they work
with. They will ensure the charity is proactive, strategic and effective in meetings its vision and
goals, as well as its contractual and legal requirements. They will seek to further develop a
foundational strength which allows the charity to operate and develop multiple services across
multiple sites effectively.

JOB DESCRIPTION

Job Title: Chief Operating Officer (COO)
Reports to: Chief Executive Officer (CEO)
Direct Reports: Head of Human Resources, Head of Services, Head of Finance, Head
of Development (service elements only)
Contracted Hours: 37.5 hours
Contract Duration: Fixed until 25th June 2025
Salary: £37,500 - £42,500
Location: Position can based in Liverpool or Sheffield offices
Closing Date: 3rd May 2021
Interview Date: First Stage Interviews to take place w/c 10th & 17th May 2021
Probationary Period: 3 months

RESPONSIBILITIES

Your responsibilities will include:

DAY TO DAY MANAGEMENT

• To handle the day to day administration and operation of the business.
• To work with, line manage and coach Heads of Departments (Finance/HR/Services/
Development (service elements only)) to set goals, develop strategy and create targets
and KPIs.
• To ensure accountability of Heads of Departments and that a robust project management
approach is taken in all areas to manage risk and resources, analyse outcomes and
performance and ensure timely delivery of projects
• To work with Heads of Departments to redesign operational process and structures to
develop efficiency.
• To oversee the Head of Development in regards to service developments, including
projects based internationally. To have oversight of partnership agreements, quality
control and auditing, to ensure alignment of international projects and partnerships with
our vision, values and standards
• To oversee the Head of Services in all aspects of their role, in order to ensure that
services are delivered effectively and in line with City Hearts vision and values whilst
ensuring adherence to all contractual funding obligations.
• Ensuring City Hearts properties are compliant with legal and contractual Accommodation
Standards and Health and Safety Standards and inputting into the finalisation of lease
agreements for new or existing properties.
• To oversee the Head of HR in ensuring a diverse and inclusive workplace, through the
effective recruitment, training and development of all employees. To support in the
development and implementation of employee engagement strategies and input into any
senior level disciplinary action as necessary.
• Develop and have oversight of all operational budgets to ensure that the company
effectively manages its finances, is able to confidently decision make and has the
resources required to meet its objectives within agreed financial parameters and to work
with the Head of Finance to maintain the financial strength of the company
• To chair regular collaborative operational and strategic meetings with Heads of
Departments and other members of Management
• Maintain an effective working relationship and communication with all members of senior
management, to ensure alignment and coordination of goals, strategy, vision and actions
taken across all departments

STRATEGY

• Work with the CEO and alongside Trustees and Heads of Department as a key strategic
voice in the development of organisational strategy for City Hearts
• To be the lead on strategic development in all organisational operations and to be
responsible for the strategy’s implementation, in order to ensure that the organisation
achieves its desired short and longer-term objectives
• To identify opportunities for organisational development
• To take a lead on identifying funding opportunities and negotiating terms, and securing
income through mutually beneficial service level agreements and contracts

COMPLIANCE

• Develop and maintain all necessary systems and procedures to ensure that company
Operations, including but not limited to Health and Safety, Safeguarding, IT and
Information Security, comply with all legal and contractual requirements, regulatory
frameworks and agreed operational standards across the charity
• To ensure the charity effectively manages risk and to take responsible for business
continuity, ensuring effective monitoring, evaluation, reporting and production of relevant
departmental data and statistics
• To ensure the delivery of ISO targets with the support of the Head of Departments and
other staff

REPORTING AND COMMUNICATION

• To ensure the CEO and Board of Trustees are provided with any relevant information
through regular reporting in regards to the measured output of each Department
• Support with reporting requirements to the Charity Commission and Companies House
• To input into and feedback on legal contracts involved in the day to day running of the
organisation, such as partnership agreements and property leases
• To support trustees, CEO, and Heads of Department in internal verbal and written
communications, ensuring the charity’s vision values and culture are carried throughout

OTHER

• To deputise for the CEO in their absence or in identified events/meetings.
• To act as a spokesperson for the charity as and when required
• Act as the organisation’s key adviser on all issues relating to operational functions and
remain consistently in touch with latest developments in the third sector and in relevant
legislation to ensure that the City Hearts maintains a strong position in the charity sphere
• To take the lead in investigating and responding to complaints of a serious and/or
significant nature, ensuring the charity is fully accountable and identifying opportunities for
improvement and development
• To deliver training both internally and externally
• To develop and drive the charity's vision, values and culture throughout its staff and
volunteers, including implementation of structures/activities to achieve that goal

PERSON CRITERIA

• Ability to absorb large volumes of information in all areas and formulate and
disseminate information to the relevant individuals as appropriate
• Ability to manage complexity with a strategic approach, delegating effectively
• Adaptable, flexible and comfortable engaging with day to day practical tasks
as well as long term strategy and goals
• Excellent leadership skills, business acumen and ability to effectively
manage, lead and supervise a multidisciplinary team
• Ability to motivate, inspire and coach Senior Managers and staff
• Inspired by, committed to and clearly demonstrates the impact areas and
vision of City Hearts
• Ability to work collaboratively with individuals within Senior Management to
bring out the best in them individually, collectively and departmentally
• Excellent interpersonal and communication skills – comfortable building
relationships and communicating with a variety of people, from staff to
clients to board members, with the ability to resolve issues, build consensus
among groups of diverse internal/external stakeholders
• Ability and experience to network amongst key stakeholders and to present
and train internally and externally
• An excellent ‘all-rounder’ with an ability to make excellent decisions and
rapidly develop their understanding in all areas of organisational strategy
• A high level of financial understanding, including financial management and
budgeting
• Excellent strategic thinker, who innovates and manages change well
• Confident, resilient, robust, humble and trustworthy character

Our About Face team meet the varied and unique individual needs of service users who either
have been or are at risk of being involved in criminality. We do this working alongside South
Yorkshire police, the office of Police and crime commissioner for South Yorkshire (VRU) and
HMPPS amongst other partners, to improve the quality of life, raise aspirations, reduce reoffending
rates and accelerate individuals towards independence and true freedom. As
operations facilitator your role is all about supporting the service manager and the team to
provide a safe, supportive and vibrant working environment for both staff and the individuals we
support.

RESPONSIBILITIES
Your main responsibilities will include:

Project Administration
• Helping maintain financial and baseline information spreadsheets
• Assist with gathering and collating Key Performance Indicators (KPIs) for funding reports
• Printing and preparing the relevant documentation for meetings as requested by project coordinators and manager
• Organising administrative and practical tasks associated with meetings and following up action points, including room bookings, refreshments, agendas, taking minutes
• To work alongside the project coordinator to ensure all team are using the Computer Management System (ZOHO) accurately and professionally in order to record client information
• To collate and organise client counselling sessions and all related admin and finance
• Answering the phone and passing messages on to staff
• Filing and archiving both digital and physical
• Faxing
• Checking, scanning and distributing post
 

HR:
Liaise with central HR team to ensure the following are in place for the project:
• Induction and training for new staff.
• Filing staff, volunteer and client records in our online system including supervisions and appraisals
• Ensuring that all records are kept and shared subject to GDPR and any relevant Information Sharing Agreements (ISA)
 

Finance:
• Maintain and input budget information
• Expense reimbursement administration
• Up-dating petty cash sheets
• Credit card reconciliation
• Provide support with monthly invoicing
• Safe access and reconciliation 
• Overseeing Car Lease and Insurance information
• Providing a monthly budget report for managers and coordinators

As a Home-Start Trafford, Salford & Wigan (HSTSW) Coordinator you will have knowledge and experience of Family Support and the Early Help process with an insight into the needs of families with young children.  You will be competent in instigating and coordinating Early Help Assessments where appropriate, agreeing outcomes with families and increasing their ability to cope.  You will review families support at regular intervals, undertaking designated responsibilities in relation to safeguarding. You will ideally have advanced IT skills and maintain all appropriate case management systems within HSTSW guidelines. You will liaise with referrers, such as Health Visitors and other professionals involved with the family and network within the community promoting HSTSW.

Management of volunteers is a large part of the role. As a coordinator, you will be involved in the recruiting, training, placing and supervising of volunteers. You will contribute to the preparation, administration and delivery of training courses for volunteers. We also have a more specialist opportunity for an Urdu speaking Coordinator, please visit HSTSW website to find out more.

Ronald McDonald House Charities UK is an independent charity which provides free ‘home away from home’ accommodation to families with children in hospital.

We have an exciting opportunity for a Junior Community Fundraiser to join our fast-growing Charity. The role will initially be remote until restrictions ease, with the anticipation that you will then split working hours between home and the two Ronald McDonald Houses in the North West; Manchester and Arrowe Park (Wirral).

Our Community Fundraising team work with a vast range of supporters, inspiring them to help support the families we serve. In the North West, our support is ever-growing and we are looking for someone to support our North West Community Fundraiser to maximise the full potential of the region. In this role, you will be working alongside the Community Fundraiser to provide high standard stewardship to supporters within certain communities whilst cultivating new partnerships in all areas of community fundraising including community groups, the local community and the families that have used our Houses.

This role is perfect for someone who has previous experience in a customer care role who is looking to develop their skills in community fundraising. You will be personal and approachable in order to build lasting relationships, confident in order to present to potential supporters and make proactive approaches and driven by the important work we do in order to provide the best care for our families.

The Candidate Pack will provide you with more information about the role, remuneration and how to apply, and if this sounds like something you will excel in, we’d love to hear from you. Closing date for applications is midnight on Thursday 22nd April 2021.

This is an exciting new role working in the community alongside Merseyside police and other
partner agencies delivering the ‘About Face Deferred Prosecution Scheme’ across all areas of
the county. The aim of this project is to support arrested individuals who meet relevant criteria
and show a motivation to change. The individual is expected to engage with the support for a
period of at least 16 weeks and if successful in doing so, will have their case considered as no
further action required.

RESPONSIBILITIES
Your main responsibilities will include:
• Key working male and female clients who have been arrested in order to support them toward a crime free future.
• Managing a caseload of no more twelve individuals at any one time.
• To formulate a person centered plan of support for clients and to support individual to work toward reaching subsequent goals.
• Identifying, assessing and minimising risk to clients, yourself and others.
• Delivering elements of ‘The Restoring you course’ within nominated persons if and when required.
• Lone working is an integral part of this role as is working as part of a team.
• When appropriate working with and alongside family members will be an important element of this scheme.
• Signposting individuals to support services to meet the goals on the individual plan. A successful candidate should be competent in multi-agency working.
• Running group sessions for clients if and when required.
• Regular feedback, team meetings and review meetings with line manager.
• Regular communication of updates with officers in charge of an individual’s case.
• Arranging and attending appointments alongside individuals where appropriate.
• Availability and flexibility to include evening and weekend shifts if necessary, as well as being a regular part of the on-call rota.
• Following up and completing all appropriate paperwork and details of client; including on line reporting.  Including, weekly reviews, daily logs and inductions. Using the ZOHO CMS system to complete these tasks.
• Ensuring progression of the client personally and through the journey within the criminal justice system.
• Liaising and working in partnership with organisations and individuals regarding both the client and City Hearts in a professional manner - including but not limited to Merseyside police, HM Probation service, Crown  Prosecution service as well other agencies and medical professionals.
• Identifying along with other key performance indicators and ensuring accurate logging of support provided.
• Ensuring all course paperwork is being completed correctly and in a timely fashion.
• Ensuring exit strategies are being prepared in a timely fashion.
• Carrying out inductions, weekly reviews and updating IT system.
• Ensuring adherence to all internal procedures regarding City Hearts, the client and legislation.
• Promoting City Hearts – this may include attending events on behalf of City Hearts as a whole.
• Please note there is an occupational requirement due to the nature of this role for the applicant to be male.
Any other duties that are commensurate with the role.