Administration support worker jobs

We're looking for a kind, compassionate and resilient Specialist Behavioural Night Support Worker to join our Learning Disabilities service in Hertfordshire.

£21,606.00 per annum, working 30 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Waking Night Behavioural Specialist Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Hemel Hempstead Supported Living Service will be a new home for one customer with learning disabilities and Autism, and we are looking to build a staff team with an excellent value base to support the customer to build their new life and develop their skills as an independent person.

10 hour night shifts.

Experience is essential.

What you'll do:

Building a supportive, trusting relationship with the customer and creating a positive atmosphere;
Supporting the customer in their preferred night time routine, including personal care and promoting good sleep hygiene;
Supporting the customer to undertake activities in line with their preferences;
Ensuring the customer's safety and wellbeing at night, providing emotional and practical support and reassurance as needed;
Using positive behavioural support and Autism-specific approaches to manage any distress during night time hours;
Working proactively with other members of the team to meet the needs of the customer and handle administrative responsibilities;
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals;
Ensuring ongoing assessment and management of risks associated with the customer within an attitude of 'positive risk taking';
Ensuring appropriate handovers between shifts and documenting night time activity, including any incidents;

For the full job description please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy

What you'll bring:

Essential:

- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

Desirable:

- Driving Licence

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The post-holder will be responsible for providing practical and emotional support to individuals living with and affected by HIV, and LGBTQ+ people living across the Liverpool City Region. This includes ensuring they have access to essential services, resources, and community networks. The post-holder will also support our outreach efforts, working alongside our wonderful partners to promote good sexual health.

This is a unique opportunity for a committed individual to develop their experience and expertise within an evolving regional charity.

The post will involve some travel across the Liverpool City Region (excluding Wirral).

We seek someone with experience working with diverse communities. Knowledge and understanding of the common experiences and need of people living with HIV, and the LGBTQ+ community is desirable.

The ideal candidate will possess a relevant qualification (such as an NVQ Level 3 or above in social work, health, education) or equivalent experience and demonstrate a commitment to continuous learning and professional development.

We are looking for someone with strong interpersonal skills (working with staff, volunteers, and service users), excellent organisational skills, and enthusiasm.

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Understanding of safety planning
• Experience with de-escalation, recognising and mitigating risks.
• Experience of working with challenging behaviour
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Good time keeping skills – Essential
• To attend all mandatory training including safeguarding and GDPR
• To work autonomously in a fast-paced environment and under pressure
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Providing administrative support to the team
• Attend reflective practice, clinical supervision, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Follow workplans and actively participate in training and development
• Provide and manage resources for clients and staff

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
• Ability to work out of hours and on weekends

We're looking for a kind, compassionate and resilient Waking Night Specialist Behavioural Support Worker to join our Learning Disabilities service in Hertfordshire

£13,676.00 per annum, working 20 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Waking Night Behavioural Specialist Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

The shift pattern for this role: 21:30-07:30 10 hour night shift two nights a week

What you'll do:
* Building a supportive, trusting relationship with the customer and creating a positive atmosphere.
* Supporting the customer in their preferred night-time routine, including personal care, and promoting good sleep hygiene.
* Supporting the customer to undertake activities in line with their preferences.
* Ensuring the customer's safety and wellbeing at night, providing emotional and practical support and reassurance as needed.
* Using positive behavioural support and Autism-specific approaches to manage any distress during night-time hours.
* Working proactively with other members of the team to meet the needs of the customer and handle administrative responsibilities.
* Conducting key work sessions as required, that are innovative and engaging to achieve Support Plan goals.
* Ensuring ongoing assessment and management of risks associated with the customer within an attitude of 'positive risk taking';
* Ensuring appropriate handovers between shifts and documenting night-time activity, including any incidents;
* Working in line with Look Ahead's lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
* Adhering to all other Look Ahead policies and procedures.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

Desirable:
- Driving Licence

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please our website for full Job description

London (Office-Based) 6-Month Contract - Public Sector / Not-for-Profit

Are you an experienced administrator with a flair for project coordination? We're recruiting on behalf of a respected not-for-profit organisation for a Business Project Officer to support the delivery of key internal projects and provide high-level administrative support to senior stakeholders.This is a fantastic opportunity for someone who thrives in a structured environment, enjoys managing multiple priorities, and is confident working with data, documentation, and internal processes.
Key Responsibilities

• Provide comprehensive administrative support to project leads and senior managers
• Maintain and monitor project documentation, schedules, budgets, and action logs
• Organise and minute internal meetings, ensuring timely follow-up on decisions and actions
• Track project progress and support reporting on key milestones and deliverables
• Assist in identifying and mitigating project risks and issues
• Summarise and analyse project data, producing clear reports and recommendations
• Coordinate with internal teams and external partners to ensure smooth project delivery
• Support the implementation of change initiatives and process improvements

What We're Looking For

• Strong administrative background with experience supporting multiple projects
• Excellent organisational and time management skills
• Confident communicator with strong written and verbal skills
• High attention to detail and accuracy in documentation
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Able to work independently and manage competing priorities
• Comfortable handling sensitive information with discretion

Desirable

• Experience in the charity or not-for-profit sector
• Exposure to project management tools or methodologies
• Degree-level education or equivalent experience

This role offers the chance to work in a values-led organisation where your administrative and coordination skills will directly support meaningful work. If you're looking for a role where you can make a difference while developing your project support experience, we'd love to hear from you. Please apply or send your CV

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Regenerate is looking to recruit a highly motivated, enthusiastic and empathetic youth worker and mentor to join our team in creating opportunities for young people to thrive.

The role will create opportunities for young people to develop their skills, confidence and self-awareness, supporting them to build positive relationships and to engage with education, employment and training opportunities. 

It is the perfect role for someone who is passionate about improving opportunities for young people, and 

Main Responsibilities:

• Support planning and delivery of up to two youth work sessions a week
• Mentor a caseload of young people by building positive connections with them, nurturing their goals, and working alongside their support networks
• Ensure all Regenerate & Feel Good's procedures are carried out with diligence

About Regenerate:

Regenerate is a youth charity based in Roehampton, SW London that aims to create opportunities for young people to thrive.

Regenerate’s mission is to inspire and support young people by building strong, lasting relationships and creating life changing opportunities; helping them grow in confidence, make the best of their lives and impact the world for good. We do this through youth work, mentoring, and our social enterprise ‘Feel Good’.

We work with local young people who are facing a number of challenges, such as poor mental health and wellbeing, discriminattion and/or marginalisation, exposure or involvement in crime, and not being in education or employment. We support these young people by providing safe spaces, positive role models who truly listen and care, and opportunities to grow their skills and realise their potential.

About you:

Please ensure you read over the attached job pack for full information about the role, your perks, and what we’re looking for.

Experience in a youth work or similar environment is preferred, but not required. All training will be provided. 

If you're as passionate about improving the outcomes for young people as we are, this role is for you and we want to hear from you.

To apply, please fill out an online application form, linked above.

Regenerate is an equal opportunities employer and actively encourages applications from people of all minority and underrepresented groups.

All offers of employment will be subject to the appropriate DBS, right to work and reference checks.

Contracted Weekly Hours: 37.5. Monday to Friday 9am-5pm.

Contract type: 12 months

Salary: £25, 890.72 per year

Annual Leave:25 days annual leave plus 8 bank holidays per annum

Location:Based in Bournemouth, with extensive travel across BCP and the Dorset area. Hybrid working option for some of the time when not on visits.

International Care Network is a Christian charity whose aim is to help to rebuild the lives of refugees, asylum seekers and vulnerable migrants. We are looking for two experienced support workers to support individuals and families under all relevant Government resettlement schemes (predominantly Afghan, but not limited to), who have been resettled in Bournemouth, Christchurch, Poole and Dorset. The case load for one of these roles will be primarily, but not exclusively based in Dorset (primarily Weymouth, Dorchester and Sherborne) and so travel to these locations will be a significant element of the role. The caseload for the other role will be primarily based in BCP, but travel to Dorset will still be expected. You will need a valid UK driving licence, your own reliable vehicle and to be a confident driver for this role.

ICN provides benefits to staff including:

• Company pension scheme.
• Travel costs paid for at 45p per mile, not including travel to and from work.
• Staff welfare opportunities including socials and access to external clinical supervision.
• Training opportunities relevant to role.

ICN will seek to ensure that all existing and potential employees are given equal opportunities. We are committed to diversity and equality of opportunity in our employment policies and practices. Our aim is to promote diversity so that no employee or potential employee will be subject to unlawful or unfair discrimination because of gender, age, marital or civil partnership status, colour, race, nationality or other ethnic or national origin, disability, religion, sexual orientation, gender reassignment, pregnancy or maternity or membership or non-membership of a trade union or political beliefs. We will seek to ensure that no applicant for employment is disadvantaged by conditions or requirements which cannot be justified.

ICN take the safeguarding of service users, staff and volunteers very seriously, with a robust safeguarding policy and process in place. As part of this ICN are committed to developing a safe culture ensuring that all steps are taken to recruit staff and volunteers who are safe to work with our service users and staff, including requiring relevant DBS checks to be taken for roles working with children and/or vulnerable adults.

Job Title: Support Mentor (Nights)

Location: Latimer Road, Royal Borough of Kensington and Chelsea (RBKC) - Short walking distance from Latimer Road underground station (Circle and Hammersmith and City Lines)

Unfortunately this location does not have step free access

Salary: £27,000

Shift Pattern: 37.5 hours per week, Monday to Sunday on a 6 week rolling rota which includes at least one day shift per week, weekends, and bank holidays. Hours can vary between 21:00 - 09:00 and 11:00 - 20:00

About the role

Our residents in this service have experienced long-term street homelessness and have faced significant challenges including with their mental health, substance use, and alcohol dependency, and struggled to sustain engagement with support services. That's why they're here, to make a change and gain the support they need to enable greater independence and recovery.

As a Support Mentor, you will work within a 24 hour service which provides person centred support to our residents, you will work to ensure safety and wellbeing of our residents. You will support mainly the night shifts to ensure the service runs smoothly at night, being a point of contact for residents, engaging with them to ensure their safety comes first, and running various evening activities for engagement. You will build trusting and professional relationships with residents, helping them to achieve their goals and aspirations which could be through one to one sessions, group sessions, and general wellbeing check ins. During quieter hours, you will be responsible for ensuring administration is up to date, the service is kept clean and tidy, and will support with additional ad hoc tasks. 

About you

We're looking for someone who has a true passion for what we do as an organisation, and particularly in supporting those who have faced homelessness and may have other complex needs. Our residents needs are at the forefront of service delivery, so someone who can build trusting professional relationships is key. You will be adaptable, proactive, and able to use your initiative to resolve challenges, and keep the night service running smoothly. You will be able to work within a team, and have previous knowledge of the needs our residents may have. Each support plan is tailored to the individual, putting their needs first for the team to be able to deliver support to their needs. What are we looking for:

• Understanding of the needs of those who have faced homelessness and have various complex needs including mental health, substance use, and alcohol dependency
• Ability to use IT systems to record case notes, email relevant people, and use other software required within the role
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

The Digital Inclusion Worker will be responsible for providing targeted one-to-one digital support and delivering workshops to both disabled and non-disabled residents of Enfield, helping them to improve their digital skills. This will be achieved through the delivery of tailored training and learning programmes designed to promote digital inclusion. The Digital Inclusion Worker will also involve residents in the co-design of the project, network with community groups and partner organisations, support the recruitment of volunteers, troubleshoot technical challenges faced by residents, and assist ECP’s Project Manager in producing key performance indicators (KPIs) and progress reports.

The Digital Inclusion Worker will have extensive Digital Inclusion knowledge to:

• Manage the Enfield Digital Champions (Volunteers) project ensuring adherence to compliance, health and safety matters, and quality assurance.
• Support the recruitment of Digital Champion volunteers to sustain and enhance a network of 10 digital champions per year delivering support and skills training in Enfield.
• Provide training and development opportunities to volunteers to sustain interest and enhance skills.
• Manage the programme of digital skills workshops and work with ECP Project Manager to on-board new locations for groups/sessions.
• Host Bi-monthly network sessions for all champions and provide appropriate related 1:1 support, as required.
• Create bespoke workshop material based on resident top learning priorities.
• Provide digital skills training to Enfield residents to allow them to confidently access the internet to improve social, economic and health opportunities.
• Support the recruitment of volunteers (with help from other partners orgs) from the Enfield community to build intergenerational learning and broaden the project's scope.
• Create bespoke workshop material based on resident top learning priorities.
• Troubleshoot any issues with Digital Champions.
• Determine extra requirements, such as employment support, broadband or benefits for targeted content development supported by ECP’s Community Hub team.

Key Responsibilities

• Deliver tailored digital inclusion workshops to groups and individuals to improve Enfield resident digital skills and knowledge.
• Provide training and a learning programme to enable residents to be digitally included.
• Network with residents to help shape the content and project.
• Support the recruitment of Digital Champion volunteers to assist in the development of the project.
• Troubleshoot for residents encountering issues and technological difficulties.
• Create reports and key performance indicators

Enfield Digital Support:

• Ensure digital needs of residents are met by designing and planning appropriate digital inclusion resources.
• Deliver bespoke digital inclusion workshops to Enfield residents to allow them to become digitally included.
• Supervise digital skills workshops/clinics hosted by Partners that you identify as well as ‘new starter’ volunteer sessions.
• Represent Digital Champions at key digital events / network meetings (e.g., Digital Inclusion Forum) Organise and attend in-person stall to promote digital inclusion services at agreed Enfield Community Events.

Coordination of promotional in-person events/activities:

• Organise and attend promotional events (space, stalls, activities, materials…etc)
• Organise branded promotional materials alongside ECP’s Community Hub team as well as welcome pack/materials for volunteers.
• Prepare article/material for ‘Get Online’ Week and other digital inclusion events.
• Prepare case studies that will demonstrate impact and support drafting of promotional materials.
• Engage with Digital Champions and residents to provide quality assurance/feedback and case studies.

Reporting on the impact of the Digital Advice Network Enfield (DANE).

• Work with the ECP Community Officer and Project Manager to develop mechanisms for identifying and tracking benefits realisation.
• Gather data on DANE Digital Champions and help to complete reports/analysis of impacts alongside ECP’s Project Manager and Data Administrator.
• Provide updates to ECP Project Manager.
• Co-Produce quarterly reviews, reports and KPIs.
• Carry out satisfaction surveys to monitor the project.
• Monitor the equipment required to deliver the project.

Other:

• Attend staff and external meetings as and when required
• Attend staff training as and when required.

Skills and Abilities

• Exceptional problem-solving skills.
• Strong relationship building skills, building a collaborative culture.
• Proficiency in methods of co-creation and co-production.
• Excellent communication and interpersonal skills, (oral, written and presentation)
• Ability to respond to and plan digital inclusion solutions resulting from collaboration with residents and colleagues.
• A proven ability to drive change.

Personal Specification:

Essential:

• Working on a one-to-one basis with a vulnerable and isolated client group.
• Delivering digital inclusion activities either in groups or individually.
• Maintaining paper and electronic records and statistical data.
• Co-ordinating volunteers to deliver activities.
• Maintaining paper and electronic records and statistical data (supported by ECP’s Project Manager and Data Administrator).
• Delivering training to others.
• Providing high quality and fast-paced custo

We're Hiring: Play & Youth Work Lead | Doorstep Homeless Families Project

Location: North London
Salary: £28,000 - £33,000 per annum (pro rata)
Hours: 28 Hours per week - 20 hours face to face and 8 hours for admin

About Doorstep
Doorstep is a vibrant community organisation providing inclusive support services to children, young people, and families. Our offerings include creches, stay-and-play sessions, after-school and youth clubs, holiday programmes, adult workshops, and practical help such as laundry facilities and a weekly community bazaar.

Our mission is to help local families thrive — and we’re now looking for a Play & Youth Work Lead to join us in delivering this vision.

The Role:

As the Play & Youth Work Lead, you'll be at the heart of our children and youth services — designing and leading a dynamic, inclusive programme that supports the wellbeing, development, and empowerment of local young people and their families.

You’ll manage our play and youth team, run a variety of sessions and events, and work collaboratively with partners and the local community. This is an exciting opportunity for a passionate, experienced practitioner to make a real difference in young lives.

Key Responsibilities

• Lead engaging, inclusive sessions across age groups (under 4s to 18s) including after-school clubs and youth programmes.
• Develop and deliver creative, youth-led programmes including play, learning, leadership, and personal development activities.
• Coordinate and support a team of staff, sessional workers, and volunteers.
• Act as Deputy Designated Safeguarding Lead, ensuring a safe environment for all.
• Develop strategic partnerships and represent Doorstep in the wider community.
• Monitor outcomes, manage budgets, and produce reports for trustees.
• Promote youth voice and participation across our programmes and beyond.

What We’re Looking For:

Essential:

• Minimum Level 3 qualification in Youth Work or related field
• 3+ years’ experience working with children and young people
• Strong safeguarding knowledge and ability to lead a team
• Experience designing and delivering inclusive play/youth programmes
• Passionate about empowering young people and families
• Excellent communication, organisational, and leadership skills

Desirable:

• Play work qualification and/or sports coaching experience
• Knowledge of local support networks (e.g., mental health, housing, education)
• Experience managing partnerships or community engagement projects

Why Join Us?

• Be part of a passionate, close-knit team making real community impact
• Shape and lead innovative programmes that reflect the needs and voices of local children and young people
• Access training and professional development opportunities
• Enjoy a supportive, inclusive, and creative working culture

We're looking for a proactive, organised and customer-focused Talent Partner to join our Human Resources team located at our Head Office in Islington.

£29,784.50 per annum, working 35 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

This role supports the organisation in providing a customer-focused, accurate and proactive administration service across Recruitment, HR and Learning and Development. You'll work closely with the team to streamline and improve processes, and ensure efficient service delivery.

This is a fixed term contract from 26th August 2025 to 1st April 2026.

The starting salary for this role is £29,784.51, increasing to £30,784.51 after successfully passing the probation period.

This is a hybrid role with a minimum two days working in the office.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

About you:

• Organised, responsive, and customer focused
• Strong communicator with a collaborative mindset
• Detail-oriented, adaptable, and resilient under pressure
• Team Player who shares workload and learning with the team and builds a positive team culture
• Decisive and able to prioritise and manage multiple tasks
• Keen interest in HR and L&D career development

What you'll bring:

Essential:

• Experience in recruitment or Learning and Development environments
• Strong administrative and IT skills and experience
• Confident in delivering training and attending recruitment events
• Excellent communication and customer service

Desirable:

• Familiarity with iTrent and Learning Pool

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

Hours: Full-time (35 hours per week), job share applications are also welcomed.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​​About the Services & Partnerships directorate

​This role sits within the Services and Partnerships team, which includes our Training, Consultancy, Membership, Practical Support and Fundraising and Partnerships teams. As a collective, this team generates significant unrestricted income for NCVO ensuring our vital support of charities across England is sustainable.

Our Practical Support team provide an essential lifeline to charities, giving guidance and support on issues that affect charities such as Governance, Fundraising, Finance and Volunteer Management.

​​Being in the Services and Partnerships team enables us to have sectoral impact, supporting charities to thrive. We strive for sectoral excellence, putting charities and their needs at the centre of what we do.

​About the Training & Consultancy team 

​NCVO is an established and trusted training provider to over 6,000 people each year from across the charity sector and beyond. 

​We run our training services as a social business, offering cost effective, high-quality learning. Our wide-ranging well-respected portfolio of training aims to give the people working or volunteering for a charity what they need to thrive in their role. Our training also generates significant income for NCVO, playing a vital role in our financial sustainability and allowing us to achieve our mission. 

​​Our training programme has three key strands; open (delivered live online), in-house (delivered online and/or face to face with an organisation on a specific theme) and eLearning. With support and oversight from the Training and Development Manager this role is responsible for the smooth running of the first of these three areas.

About the role

Our business is growing and we’re looking for a passionate, organised, and innovative team player who can oversee, maintain and scale our business systems and processes. Working closely with our staff consultants, associate team and clients this role is key to ensuring we provide a consistent and professional service; enabling our consultants to meet their targets on income and ensuring we maintain accurate records and reports on our work.

As Senior Business Support Officer, you will ensure that every aspect of our income-generating business is effective, including managing our financial processing, delivering effective administration, using our systems for project and client management, and optimising how we operate. 

Your experience might come from having held project management, finance, or complex administrative support roles, either in a professional and/or volunteer capacity.

You’ll need to:

• be an effective task-oriented administrator 
• have a strong ability to manage and prioritise competing priorities 
• enjoy operating in a faced paced environment
• have a keen eye for detail
• be confident and experienced at using and maintaining business systems and software such as Microsoft Dynamics and Power BI
• have experience of working with budgets, contracting and multiple stakeholders
• have a versatile style meaning you’re comfortable working closely with different internal and external stakeholders, building the relationships required to drive forward our work
• be a curious and committed person, who is skilled at anticipating potential opportunities, risks and challenges as well as identifying ways to address these through improved processes and systems. You’re comfortable doing this both independently and in collaboration with a wider team. Your instinct and predisposition will be to work toward simple and practical solutions which can be easily adopted and understood.

We don’t expect you to have worked in consultancy or training before, but you’ll need to have both a passion for the charity sector and a strong commercial mindset to ensure the success of our social business.

We want to hear from a diverse range of applicants; whether you have experience in all the areas outlined here (and in our job description) or experience in some with a drive to learn and grow – please do consider making an application. If you require more information or informal discussion about the role, please contact our Lead consultant Sally Stephens by email.

Equality, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

​If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance. 

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• the option to purchase or sell up to five more days each year
• five days’ volunteering leave (pro rata for part-time staff)
• 2.5 extra ‘wellbeing’ days off during the year
• enhanced pay for sick/maternity/adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home/off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities
• the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme

We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

Shortlisting date: 15 July 2025
Interviews: 22 July 2025

We are seeking a dedicated and experienced IT Support Officer who can demonstrate proficiency and hands-on experience in IT support or a similar role, with a strong track record of resolving technical issues and supporting end users. The post holder will be an excellent problem solver with the ability to communicate effectively across the organisation.  The role will also involve close collaboration with other members of the facilities team to help maintain audio-visual equipment for meeting rooms and support the general maintenance of the building. 

As the role will be responsible for onsite IT support at our Central London office, it will be suited to somebody looking for a position that is predominantly office based. The team works a shift pattern between the hours of 07:00 – 18:00, Monday to Friday.