Administration volunteer volunteer roles

Be the Welcoming Face of Sense Scotland!

Looking for a way to give back and make a difference in your community? Join us as a Volunteer Receptionist and help create a warm, welcoming environment for everyone who walks through our doors. Whether you're retired, between jobs, studying, or simply want to give your time for a good cause, we’d love to hear from you!

We’re looking for volunteers who can give 6–12 hours a week, Monday to Friday. Whether that’s a couple of mornings, afternoons, or full days, we’ll work around what suits you.

Why Volunteer with Sense Scotland?

At Sense Scotland, we support children and adults with complex needs to live their best lives. As a volunteer receptionist, you’ll be the warm, welcoming face that greets visitors, families, and the people we support, helping everyone feel at ease the moment they arrive.

We’re currently looking for Volunteer Receptionist to support our Touchbase Glasgow Service, based in Kinning Park.

Volunteering with us is a great way to:

• Give back and feel good about it

• Meet new people and grow your confidence

• Gain (or refresh) admin and reception experience

• Be part of something truly meaningful

What you'll be Doing

You’ll help our office run smoothly by:

• Greeting and welcoming visitors with a friendly, professional manner

• Answering and directing phone calls

• Keeping our front desk area tidy and organised

• Logging visitors and issuing badges

• Handling mail and deliveries

• Assisting with general admin tasks like photocopying, filing, and scanning

• Helping prepare meeting rooms with refreshments or equipment when needed

Who We’re Looking For?

You don’t need to have loads of experience—we’ll support you along the way—but if any of the following sounds like you, you’ll be a great fit:

• A people person who loves a chat and makes others feel welcome

• Reliable and happy to roll up your sleeves to help out

• Organised, detail-oriented, and good at juggling small tasks

• Comfortable using a PC and familiar with basic Microsoft programs

• Previous reception or office experience is a bonus, but not essential

What You'll Get in Return

• The chance to make a real difference in people’s lives

• A friendly and supportive team environment

• New skills and valuable experience to add to your CV

• Opportunities for learning and personal development

• Confidence building in a professional setting

• A free Sense Scotland volunteer t-shirt

Ready to get involved?

Just fill in our quick application form and we’ll be in touch to invite you for an informal chat. Volunteering roles are subject to references and a disclosure check—we’ll guide you through the process to keep things simple.

Why we want you

Prison in reach volunteers support members of the Armed Forces community who are in prison. They make a real difference by providing essential support during these incredibly difficult times.

Our volunteers work closely with veterans in custody support officers, attending veteran forums, and offering one to one support, including making applications for financial assistance. We also connect clients with organisations, to help support pathways for positive change.

Come and join our team! We value all our volunteers and the unique skills and experience they bring.

We are keen to increase volunteer diversity, especially from under-represented groups such as young people, those of working age and individuals from minoritised groups.

What you will be doing

• Attend group forums for veterans within the prison environment.
• Complete individual assessments and complete one to one personalised support for veterans within the prison environment, which includes casework.
• Promote the services available to family members.
• Establish an agreement around the rate of visits with the VCJS team and the prison.
• Record the support offered to veterans accordingly and appropriately.
• Complete monitoring reports.

The skills you need

• Be over 21.
• Have a good level of fitness to able to move around a prison quickly - including stairs.
• Excellent listening skills.
• Awareness of boundaries and confidentiality.
• Good written and verbal communication skills, with the ability to communicate effectively with a range of people, including prison staff, other agencies, SSAFA colleagues and clients.
• Positive, committed and non-judgemental. Non-judgemental and empathetic attitude.
• Good IT skills.
• An enhanced DBS check is required for this role. Individual prisons will determine if they authorise individuals to be based in their facilities based on security considerations. Security Vetting by His Majesty’s Prison Service is often required. For further discussion, please get in touch.
• You will need to declare potential conflicts of interest, for example any family connection with the prison.

What's in it for you

• Full training provided with regular ongoing support.
• You gain criminal justice sector experience and build your CV.
• You can make a real difference to the lives of Veterans who are in the justice system.

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost for you. If you have a criminal record, it won't necessarily stop you becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

As an Events and Communications Coordinator volunteer, you will play an essential role in supporting the charity’s event planning and communication efforts.  While this role is unpaid, it offers a valuable opportunity to gain experience and contribute to the charity’s mission.

Responsibilities:

Event Assistance:

• Collaborate with the events team to assist in planning and executing events.
• Help with brainstorming event ideas or proactively coming up with event ideas that would be beneficial for the charity.
• Provide support with tasks such as coordinating logistics, contacting vendors and attendees and helping with on-site event management.

Communication Support:

• Assist with the development and implementation of communication strategies to the target audience and materials.
• Help to increase the reach and impact of communication pieces by distributing and sharing newsletters, leaflets, posts etc. to relevant communities and outlets.

Content Creation:

• Assist in writing and editing promotional materials, such as event invitations and social media posts.
• Help with graphic design tasks, such as creating event posters and online graphics.
• Document the event, as directed, through photos and videos that can be used by the marketing team for marketing purposes.
• Photo and video editing skills are not essential but highly valued.

Audience Engagement:

• Help to drive reach and impact of social media activity through engaging with posts and sharing to local communities.
• Help to drive event attendance, registrations and, ultimately, optimise results for every event undertaken.

Collaboration:

• Work closely with the organisation's teams to ensure consistent messaging and branding.

Event Support:

• Volunteer at events to assist with various tasks, such as registration, guest services, and ensuring smooth event execution.

Post-Event Feedback:

• Assist in collecting feedback and data to evaluate the success of events and communication efforts.

Personal specification:

This is a role for someone who can play an active and on-site role for Manchester-based events.

• Enthusiasm and dedication to supporting the organisation's mission and representing the charity in the best possible way.
• Reliability to carry out agreed tasks
• Strong written and verbal communication skills.
• Basic skills in using communication and graphic design tools.
• Willingness to learn and adapt in a fast-paced environment.
• Strong organisational skills and the ability to manage multiple tasks and to find solutions for problems if they occur.
• Attention to detail
• Good interpersonal and teamwork skills.
• A passion for event planning, communication, or marketing.
• Flexibility and the ability to commit to the volunteer role.

Time commitment and expenses:

• 3-7 hours per week, either in or out of office hours.
• We request a minimum commitment of 3 months volunteering.

Various locations (Cambridgeshire, Buckinghamshire, Nottinghamshire, Rutland)

SUMMARY

Prison volunteers are the backbone of Fine Cell Work. Supported by the Fine Cell Work programmes team and by other staff at the FCW office, they teach and administer FCW stitching groups in prisons.

Our prison volunteers work in teams to organise classes and teach our stitchers, as well as to provide information to the prison and to the FCW office. The precise mix of skills and tasks will vary slightly from prison to prison.

Volunteering in prison for Fine Cell Work ideally requires not only a good level of needlework skill but also some teaching experience and/or experience of working with socially-excluded groups. Volunteers must be patient and non-judgemental in order to work effectively.

This document describes the role of prison volunteering teams as a whole. Individuals who do not have all the skills described below may find a role alongside other volunteers who do.

PURPOSE

• Developing stitchers’ skills and confidence
• Acting as FCW ambassadors in the prison
• Building effective working relationships with prison staff, stitchers, and other volunteers
• Providing information to the FCW office for administrative and evaluative purposes

ACTIVITIES

Teaching and support

• Teaching prisoners to stitch FCW products using our premade kits
• Encouraging and supporting stitchers to take on responsibility as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake our accredited training courses with the Open College Network

Admin and liaison

• Ensuring a supply of kits and training materials appropriate to stitchers’ individual skill levels and learning needs
• Returning completed kits to the FCW office with invoices
• Regularly communicating with the Fine Cell Work programmes team

Monitoring and information-gathering

• Ensuring accurate record keeping of stitchers' pay, productivity and progress 
• Occasionally gathering other information requested by the office

Meetings/training

• Participating in occasional volunteer meetings
• Participating in training and workshops as requested by FCW or the prison

SKILLS, QUALIFICATIONS, AND EXPERIENCE NEEDED

Essential

• Support for FCW’s ethos
• Ability to observe boundaries in personal behaviour
• Teamwork
• Experience of tapestry and/or embroidery techniques
• Reliability, patience and flexibility
• Accurate record-keeping
• Access to the internet
• Able to use email and word processors to a basic level
• Ability to travel to prison

Desirable

• Teaching experience and/or experience of working with vulnerable and socially excluded groups
• Able to use spreadsheets to a basic level
• Access to a car

You must be over 18 to carry out this role.

COMMITMENT REQUIRED

Prison volunteers generally run classes for two hours every 2 weeks.

With travel time and some admin work after groups we ask prison volunteers to set 
 aside a morning or afternoon every 2 weeks.

We hope that most prison-based volunteers will be able to commit themselves to working with us for at least a year or two as this allows time for group participants to complete qualifications and develop their skills to a high standard.

LOCATION

Volunteers work in prisons around the UK dependant on where groups are based.

SUPERVISION AND COMMUNICATION

Each group has a lead volunteer who reports to the Volunteer & Programmes Manager at the Fine Cell Work office however we do encourage regular communication between the programmes team and all volunteers.

We also have regular reflective practice sessions for prison volunteers which take place on Zoom every other month.

BENEFITS

Fine Cell Work will cover your travel costs and out-of-pocket expenses related to posting kits to the office. We can also pay out-of-pocket expenses for purchasing materials and other items, but you must agree this in advance with the Production team at Head Office.

We provide induction training before you start volunteering in prison, and training thereafter at intervals throughout the year.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Could you help to raise vital funds for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people, some basic I.T skills and good written and spoken English. If you already have some fundraising experience that would be great too but it’s not essential.

What is a Fundraising Coordinator?

As Fundraising Coordinator, you would work with your local SSAFA branch to develop a Fundraising Plan. You would be central to delivering this local plan to raise funds through a range of local sources including grants, trusts, appeals, collections, and events.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

SSAFA branches rely on a regular charitable income to fund all the necessities behind our support for clients. This includes volunteer travel expenses, phone bills, publicity, and grants for clients in urgent needs. A varied programme of fundraising also keeps the SSAFA profile high in the local community. We’d love to hear from you if you could help by coordinating this vital aspect of your local SSAFA branch.

When would you be needed and where would you be based?

As part of your local branch, you might have access to an office, but many volunteers are based at home. You would also be out and about at events and meetings. This role would suit someone looking to give a regular time commitment to SSAFA although when and where would be flexible to suit you.

What would you be doing?

• Developing an ethical fundraising plan based on the needs of the branch and choosing a mix of sources.
• Working with the branch secretary and Regional Fundraising Manager, recruit a team of fundraising volunteers to support events, appeals and collections.
• Working with the Regional Fundraising Manager, support national fundraising campaigns.
• Working with the Branch Publicity Officer, develop opportunities to combine awareness and fundraising.
• Planning and running local appeals, collections, and events
• Identifying and submitting applications to appropriate trusts and grant funding organisations
• Working with Marketing staff at central office check that all fundraising materials meet SSAFA branding style and current key messages.
• Liaise with Regional Fundraising Manager when pursuing opportunities beyond local sources e.g., corporates.
• Evaluate fundraising activities and provide reports and information for the branch.
• Being a positive ambassador for SSAFA including all sections of the community in awareness raising
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Give tangible and practical support to your local branch by raising funds used directly to support clients.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Role specific training to prepare you for your voluntary role - Fundraising workshops. 
• Access to a range of e-learning courses, fundraising guidance, and marketing materials
• Fundraising Manager (per region)
• Fundraising and Marketing teams based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with good communication skills including written and spoken English.
• Confident to deal with the public, potential clients, volunteers, other agencies and SSAFA colleagues – face-to-face, by phone, email or via social media.
• Experience of running events and or submitting funding applications would be welcome but not essential.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to make enquires about fundraising opportunities by phone, email, letter or by filling in forms
• Reliable attitude, keep appointments, update the branch regarding your availability.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to get to meetings and events.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Could you help to raise vital funds for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people, some basic I.T skills and good written and spoken English. If you already have some fundraising experience that would be great too but it’s not essential.

What is a Fundraising Coordinator?

As Fundraising Coordinator, you would work with your local SSAFA branch to develop a Fundraising Plan. You would be central to delivering this local plan to raise funds through a range of local sources including grants, trusts, appeals, collections, and events.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

SSAFA branches rely on a regular charitable income to fund all the necessities behind our support for clients. This includes volunteer travel expenses, phone bills, publicity, and grants for clients in urgent needs. A varied programme of fundraising also keeps the SSAFA profile high in the local community. We’d love to hear from you if you could help by coordinating this vital aspect of your local SSAFA branch.

When would you be needed and where would you be based?

As part of your local branch, you might have access to an office, but many volunteers are based at home. You would also be out and about at events and meetings. This role would suit someone looking to give a regular time commitment to SSAFA although when and where would be flexible to suit you.

What would you be doing?

• Developing an ethical fundraising plan based on the needs of the branch and choosing a mix of sources.
• Working with the branch secretary and Regional Fundraising Manager, recruit a team of fundraising volunteers to support events, appeals and collections.
• Working with the Regional Fundraising Manager, support national fundraising campaigns.
• Working with the Branch Publicity Officer, develop opportunities to combine awareness and fundraising.
• Planning and running local appeals, collections, and events
• Identifying and submitting applications to appropriate trusts and grant funding organisations
• Working with Marketing staff at central office check that all fundraising materials meet SSAFA branding style and current key messages.
• Liaise with Regional Fundraising Manager when pursuing opportunities beyond local sources e.g., corporates.
• Evaluate fundraising activities and provide reports and information for the branch.
• Being a positive ambassador for SSAFA including all sections of the community in awareness raising
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Give tangible and practical support to your local branch by raising funds used directly to support clients.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Role specific training to prepare you for your voluntary role - Fundraising workshops. 
• Access to a range of e-learning courses, fundraising guidance, and marketing materials
• Fundraising Manager (per region)
• Fundraising and Marketing teams based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with good communication skills including written and spoken English.
• Confident to deal with the public, potential clients, volunteers, other agencies and SSAFA colleagues – face-to-face, by phone, email or via social media.
• Experience of running events and or submitting funding applications would be welcome but not essential.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to make enquires about fundraising opportunities by phone, email, letter or by filling in forms
• Reliable attitude, keep appointments, update the branch regarding your availability.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to get to meetings and events.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Description

Join our amazing team and make a real difference to people living with sight loss. Help create a welcoming and safe environment for people to share their experiences, ask questions and support each other and connect with a local community in a group setting via Facebook.

In this role you will be:
• Managing group membership – authorising Requests to Join.
• Creating a warm and welcoming environment.
• Supporting group conversations.
• Working with a Volunteer Moderator Team to create engaging content for the Group.
• Ensuring House Rules are followed and content is appropriate.

What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.

•  A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.

Role Description

Join Off The Record, an independent charity that has been proudly serving the Havant Borough area since 1977. Our mission is to empower young people and their families in South East Hampshire by supporting their emotional health and well-being. We provide vital one-on-one and family counseling, support, a young carers project and group services for individuals aged 8-25 and their families.

If you are passionate about making a difference in the lives of young people, we invite you to volunteer with us at our main office, located at 138 Purbrook Way, Leigh Park. We are currently seeking dedicated volunteers to support our counseling service by answering phones, providing information, engaging in friendly conversations, and offering signposting advice to clients awaiting our services and also opportunities to assist with awareness events and our group activities and young carers services.

What We Offer and Our Commitment to You

• Comprehensive, Laser accredited “Be A Volunteer” online training conducted over two engaging three-hour sessions
• A certificate of attendance to recognize your commitment to personal and professional growth.
• A structured induction and shadowing program with our experienced staff and volunteers, ensuring you feel confident in your role.
• Training in our administrative and IT systems to equip you with the necessary skills for success.
• A rewarding opportunity to positively impact the lives of young people right from our offices in Leigh Park.
• Monthly support meetings and social events to foster a sense of community and connection among volunteers.
• Additional training opportunities as funding permits, allowing for your continuous development.

What We Expect, Your Commitment to Us

• Submission of your CV, including explanations for any employment gaps, to comply with our rigorous safer recruitment processes
• A compelling cover letter detailing your motivations for wanting to volunteer at Off The Record.
• Two recent references from employers or academic sources (DBS checks will be carried out as a requirement of the role).
• Full attendance in the "Be A Volunteer" training program to gain essential skills and knowledge.
• A dedication to committing to a weekly group or rota slot, along with attendance at monthly support meetings (a minimum commitment of 2.5 hours per week plus one hour per month for supervision).

We are eager to welcome passionate individuals to start in Summer 2025, which will include a two-half-day training session, followed by shadowing and training on our systems and procedures.

Job Type: Volunteer

Schedule: Monday to Friday, late afternoons and evenings

Skills and Attributes:

• A genuine enjoyment of working with young people.
• A positive, non-judgmental attitude towards others.
• Reliability and a strong commitment to the volunteer role.
• Trustworthiness and integrity in all interactions.
• Excellent timekeeping skills.
• A kind and empathetic nature, able to connect with those you serve.
• A commitment to representing Off The Record as friendly and professional ambassadors.
• A willingness to learn about local services to offer the best signposting options.
• Strong interpersonal skills and the ability to help others feel at ease.
• Seize the opportunity to make a meaningful impact in your community.

We look forward to hearing from you!

We are looking for a music lover to assist with the listing, sales and dispatch of vinyl records through our established Discogs sales platform. As a Vinyl Specialist Volunteer, you will help us make the most of our fantastic, donated records. From Abba to Ziggy Pop, we get a bit of everything here and that’s why it’s such a special & interesting volunteer role. Best of all you’ll be raising vital funds to support The Hospice of St Francis with every sale!

We have 250 local groups which play a vital part in supporting people affected by MS across the UK. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Co-Group Coordinator for our Bristol and South Gloucestershire Group. As our local Co-Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.

In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. 

Time Commitment

We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

EMPLOYMENT COACH

Connection Support has a range of services providing support to people at risk of homelessness or on the edge of needing social care. We work with people made vulnerable through debt, family circumstances, mental health issues, substance misuse, care leavers, learning disability, age, and physical disabilities.

Volunteers play a key role in the provision of vital services to our clients f

Would you like the opportunity to apply your experience in a meaningful role to help vulnerable clients?

· Do you have 1 hour a week to give to a vulnerable client

· Can we rely and depend on you to commit to a period of up to 12 weeks?

· Can you create and maintain positive, professional, and trusting relationships with a non-judgmental approach?

If you can answer ‘yes’ to these questions, then we would love to hear from you!

Role summary:

To encourage and support clients on a one-to-one basis to find suitable employment or volunteering.

To assess each individual and help prepare them for meaningful and suitable employment.

Key Responsibilities

· To support clients to identify their skills and readiness for employment and training

· To communicate with clients to understand their strengths and assisting with personal barriers

· To research and match suitable employment, work placements, volunteering or training opportunities based on client preferences

· To identify any initial support needs/adjustments that the service user may need to work successfully

· To assist with CV’s, applications and support for interviews

What are Serving Community Teams? 

Volunteers are the lifeblood of SSAFA. SSAFA has developed Serving Community Teams for volunteers to support serving personnel and their families in the UK and overseas. 

A Serving Community Team is run by a small team of volunteers on or near a British Armed Forces base which provides emotional, practical and financial support to the serving community. Our Chair is the key part of the team, coordinating the activities of volunteers to ensure financial stability and a safe and effective volunteer service. You will network locally to build relationships with the serving community, other stakeholders and welfare organisations. You will collaborate with the other SCT volunteers to support them in their roles as well as working with employees in the Serving Community Support Team to ensure the functions of the SCT run well, are documented appropriately, and reported on annually. 

Why we want you

Serving Community Teams (SCTs) offer financial, practical and emotional support to serving personnel and their families at military bases both in the UK and overseas. Each SCT consists of a group of dedicated volunteers, working together to raise SSAFA’s profile, ensuring those who need support receive it. If you would like to lead and develop a SCT, we’d love to hear from you. Our SCT Chair is the key player, coordinating the activities of the volunteer team to deliver beneficiary support and ensure a safe, effective and financially stability SCT. You will network locally to build relationships with the serving community, other stakeholders and welfare organisations. You will support your SCT volunteers in their roles as well as working with employees in SSAFA’s Serving Community Support Team to ensure the functions of the SCT are run well, documented and reported on annually.

What you will be doing

• Leading the volunteer team, ensuring SSAFA’s values, policies and procedures are followed.
• Being an ambassador for SSAFA, building positive relationships with the chain of command, local SSAFA branches and services, welfare services and other key stakeholders.
• Working closely with your volunteers to establish an annual plan of activities to include fundraising, awareness raising and support.
• Having oversight of all the functions of the SCT, ensuring beneficiaries receive effective support, and volunteers have an opportunity to regularly meet regularly.
• Reporting on the activities the SCT undertakes and their impact, ensuring annual reports are submitted.
• Promoting the work of SSAFA and the SCT, highlighting case studies and good news stories to employees in the SSAFA PR team and Serving Community Support Team.
• Being available to consider any grant applications when received.
• Working closely with employees in the Serving Community Support Team, building on volunteer recruitment and and sharing best practice.

The skills you need

• Friendly and approachable with effective IT and communication skills.
• Empathy and understanding of the challenges that the serving community can face.
• Experience of successfully leading a team.
• Understanding of the importance of boundaries and confidentiality.
• Skilled at reporting on activities, achievements and impact and an understanding of the importance of volunteers and employees working together.
• Non-judgemental approach when working with beneficiaries.
• A willingness to adhere to all relevant organisational policies and procedures.

What's in it for you

• Support people in your local serving community using your skills, knowledge and life experience.
• Gain experience, training and skills that you can highlight on your CV and at job interviews.
• Receive support and friendship from your local SSAFA Serving Community Team and the wider SSAFA community.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Requirements 

Volunteers need to be a minimum of 18 years old.

Time commitment 

This role would suit someone who would like to volunteer a few hours each week. SSAFA’s Serving Community Support Team are always available should you wish to discuss this further.

Support 

Full training is provided for this role, with some e-learning modules online. You will be supported by SSAFA’s Serving Community Team Manager and Serving Community Support Team. 

SSAFA Values 

For SSAFA, our values of commitment, compassion, integrity and understanding underpin everything we do, and we ask that all volunteers are equally committed to them. 

After making an application 

Once you’ve applied, you’ll receive updates to the email address you provided in your application. Sometimes the emails we send go into junk folders, so do keep an eye out in the days following your application.

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

RollaDome All Skate is seeking a volunteer IT Support Coordinator to assist with IT operations. This role will involve managing Office 365 accounts, providing technical support to the team, and overseeing hardware distribution and maintenance. This is an excellent opportunity to gain practical IT experience in a nonprofit setting while ensuring smooth technological operations. 

Key Responsibilities 

• Office 365 Management: Administer and manage the organization’s Office 365 accounts, including setting up new accounts, managing access, and troubleshooting any issues that arise. 

• Technical Support: Provide technical assistance to team members, troubleshooting software and hardware issues related to Office 365 and other systems as needed. 

• Hardware Maintenance: Oversee the inventory, maintenance, and distribution of hardware (e.g., laptops, printers, routers) among team members. Ensure that equipment is functioning properly and arrange repairs or replacements as necessary. 

• User Training: Assist team members with Office 365 tools and applications (Outlook, Teams, OneDrive, SharePoint), helping them use these tools effectively for their roles. 

• Network and Security: Support the implementation and monitoring of basic network security measures, ensuring that systems are protected from potential threats. 

• Documentation: Maintain and update IT-related documentation, including user guides, hardware inventory records, and account management processes. 

• Software Licensing: Ensure software licenses are up to date and renew or acquire licenses as needed for organization software. 

• Continuous Improvement: Regularly evaluate IT systems and processes, suggesting improvements for efficiency, productivity, and security. 

Skills & Qualifications 

• Basic knowledge of IT systems, particularly Office 365 administration 

• Strong troubleshooting skills 

• Knowledge of hardware maintenance (laptops, printers, routers) 

• Ability to communicate clearly with non-technical team members 

• Strong organizational skills and attention to detail 

• Organizational skills for managing tasks and documentation 

Commitment 

• Minimum 15 hours per week, with flexible hours. 

Benefits 

• Gain hands-on IT experience in a nonprofit setting 

• Opportunity to develop IT skills in a real-world environment 

• Exposure to various IT systems and processes 

• Reimbursement for role-related expenses 

Volunteer Sunday Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a trial shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for Sunday volunteers to support our reopening.  We are looking for volunteers who would ideally like to donate 2-4 shifts per month, as a 11am-2pm shift, a 2pm-5pm shift, or a full day, for a minimum of 3 months. Ideally you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.