Do you have a passion for ensuring people with learning disabilities live fulfilled lives? Do you want to help lead a community that values people for who they are and what they can do? 

Company Overview

L'Arche Ipswich provides outstanding care and support to people living in a ‘shared living’ setting, across 3 houses in Ipswich, Suffolk.  It is a community of 40 people with and without learning disabilities, where people with learning disabilities can live independent, yet connected lives.  The majority of assistants supporting these individuals live in the same community house.  The Ipswich community is part of L’Arche UK which consists of 11 communities across England, Scotland and Wales.  Each Community celebrates people with learning disability and fosters circles of support around them, focusing on building relationships and creating a culture of belonging.

What we are looking for in our Team Leaders:

We are looking for experienced individuals who can lead and motivate a small team of support assistants to build a sense of community, encouraging each person in the house – with or without learning disabilities - to have a voice, share their views, have choice, and feel at home.

Preferably qualified to at least NVQ/QCF Level 3 in care, together with demonstrable experience of caring for and supporting adults with learning disabilities, you will also have experience of supervising and leading assistants in a care setting. 

What the role involves:

Team Leaders are responsible for the smooth and safe running of their house including managing and creating the monthly rotas, updating and managing care plans, supporting and supervising assistants including inducting new team members, as well as overseeing reporting such as medication records and health and safety checks. 

Working with the Care Coordinator, the Team Leader will ensure that we provide high quality, person-centred care and support; supporting practical, social and spiritual needs, leading the service delivery in the house in line with L’Arche’s values and standards, and the requirements of the Care Quality Commission [CQC].

Please see the attached Job Description and Person Specification for further details.

Priorities and responsibilities of this role may vary from time to time as the community's priorities change.

We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise on an NHS-funded advice project now in its seventh year. The core function of this role is to be the public-facing first point of contact for callers to the advice service, offering tier one information and supporting the tier two specialist advice team. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing information, advice or administration role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.

The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package. The nature of this role demands complete confidentiality and flexibility with regard to the needs of the business and its clients. This is a salaried role and some unsocial hours may be expected.

MAIN DUTIES:

1. To be the public-facing first point of contact to health and social care service users in England, providing information about the NHS Continuing Healthcare assessment and appeal process, as part of an established national specialist continuing healthcare information and advice service, with a great reputation.
2. Main duties to include being part of the tier one team, who are the first point of contact for new client enquiries (telephone and email), responding to messages from new clients, asking relevant questions to determine the type of enquiry, providing accurate tier one technical information about the NHS continuing healthcare framework and criteria, and scheduling tier two advice sessions. Note that this is primarily a telephone advice role within a very busy service and that many callers will present with strong emotions.
3. To provide tier one information about the assessment and dispute processes to our clients tailored to their specific situation and needs from a good working knowledge of the national guidance and assessment framework.
4. To keep informed of issues, policies and guidance affecting clients ensuring that the information provided is relevant, current, complete and accurate.
5. To respond to new referrals by making prompt initial contact with the client following referral from a Clinical Commissioning Group, stakeholder or private enquirer, within appropriate timescales.
6. To provide administrative support to the Information and Advice team and Managing Director.
7. Keep operating procedures under review to identify areas of potential development and / or improvement and make recommendations.
8. To meet and greet clients and visitors to the offices.
9. To research topics relevant to continuing healthcare as directed, preparing clear and concise summary reports.
10. Responsible for maintaining online client management and filing systems.
11. Work closely and efficiently with representatives and partners from NHS England and referring Clinical Commissioning Groups so as to provide a quality and cost-effective service, and to minimise stress for the client.
12. To work with partner organisations and stakeholders to share knowledge, make appropriate referrals, maintain consistency and draw upon each other’s expertise, always striving to improve the quality of both services and provide a better customer experience.
13. To keep relevant and sufficiently detailed case records following each client contact, ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection (GDPR) policies. 
14. To work cooperatively with Beacon’s private casework team so as to provide clear, transparent and appropriate information to clients about Beacon’s casework services in line with company procedures. 
15. To uphold organisational values, promoting Beacon’s social goals through each area of your work.
16. Attending line management, supervision and team meetings as appropriate and to play a full part in the development and success of Beacon.
17. Archiving
18. Provide organisational and administrative support to advisers and caseworkers as required.

This post may be subject to a satisfactory Disclosure and Baring Service check or equivalent.

STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.

Background Information

NHS Continuing Healthcare is the name given to a package of health care that some people need to receive as a result of a disability, accident or illness. Individuals who are assessed as eligible for NHS Continuing Healthcare will have the full cost of their care and accommodation funded by the NHS.

The criteria for determining eligibility are highly complex and can be very difficult to understand because they care based upon case law and often poorly-understood legal tests rather than primary legislation.  Our experience has shown that there is a lot of confusion surrounding continuing healthcare because of the complex nature of the criteria, as well as lengthy and detailed assessment processes.  Likewise, the appeal process can be very daunting and perplexing to individuals who do not know what to expect.

Over the past 17 years, Age UK Oxfordshire has provided a free advice, support, advocacy and active casework service to individuals in the South of England going through the assessment or appeal process.  In that time they have worked with over 7,500 families and won over 70% of appeals, establishing a national reputation for quality advice and casework within continuing healthcare professional circles.

Beacon is the trading name of Ethical Legal Services Ltd, a company which has evolved from Age UK Oxfordshire’s original continuing healthcare project. Beacon utilises the extensive experience of its casework team to fill both a commercial gap and a social need in the national support market for continuing healthcare.  Beacon aims to ensure that individuals receive a fair, accurate & comprehensive assessment of need, being empowered to make informed appeal choices. Beacon is a social enterprise, producing operating surpluses which are donated to charity to support vital services for older people.

Beacon operates an ethical business model which places the client at the heart of the process and aims to achieve the best possible outcome for our clients through robust and non-confrontational engagement with CCGs. Our team of advisers and caseworkers have established a strong reputation for their thorough understanding of the eligibility criteria and key principles, combining excellent client engagement with high-quality case representation. In seven years we have supported over 30,000 people and achieved a consistently high quality score from our clients.

The Project

For the past seven years Beacon has been commissioned by NHS England to deliver the first national specialist NHS Continuing Healthcare information and advice service. The service delivers in two specific areas:

• Remote verbal or written advice surgeries: time-limited specialist advice delivered via telephone, Teams and email
• Literature in the form of comprehensive information guides provided via post and across digital access points

The service is open to anybody in England at any stage of the continuing healthcare journey or in the long-term care system. Clients and service-users will be entitled to receive a copy of Beacon’s literature in the format they find most accessible, and up to ninety minutes of remote (verbal or written) advice.

Remote verbal information and advice will be provided on any area within the scope of the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care (2007, 2009, 2012 and 2018 editions), and related guidance, and on the topics covered by the Navigational Toolkit.

The role of the Information Officer will be to deliver accurate tier one information to clients which helps them to understand what NHS continuing healthcare is, how to apply for it and what to do if they want to challenge the outcome of their assessment. You will also be expected to schedule tier two advice sessions with our specialist advice team for individuals who require an-depth consultation.

Please note that whilst prior knowledge of the NHS continuing healthcare criteria and assessment procedures is desirable, it is not necessary to have this knowledge and full training will be provided. We are looking for candidates with the right skills and personal attributes as listed in the Person Specification.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.

Due to expansion, we are looking for an experienced Team Leader with a focus on Emotional Health & Wellbeing. Please note that you will need to complete a full application pack to apply for this role - this can be found on this advertisement and also on the Early Break website. 

You will:

• Have an excellent track record in your own practice in emotional health and wellbeing work
• You will be accountable for your decision making and support offered
• Provide day to day support to Management team in creating and maintaining the highest standards in clinical service delivery to clients
• Manage appointed workers within the Early Break geographical areas
• Ensure that workers fulfil all professional requirements expected of them, including safeguarding, clinical supervision and case work management and recording on Service database

As a Team Leader you will be person centred in your practice, you will be a reflective worker who engages in the opportunities to build on your practice that this role offers. You are someone who is organised in your administration and yet can work at depth with staff members in order to support their development alongside our organisational contract requirements.  You will have a knowledge base of the mental health environment locally and nationally including ITHrive and Living Well models. You will be experienced in safeguarding and ensuring the safe practice of those you line manage.  

Outreach and support has been a core service since our charity started over 35 years ago, and it is crucial that this and the other services we offer deliver whatever it takes to best support people affected by Spinal Muscular Atrophy. 

You will be ‘hands on’ in the delivery of our Outreach and Support Service, working with and leading our small professional and experienced Support Team who also provide our other services: information production, advocacy, activities that connect people with the SMA community and liaison with our community volunteers. With the team, you will further develop our high-quality services building on the charity’s existing relationships and community connections to meet the individual needs of people living with SMA, their families and communities in the most impactful and appropriate way.

We are committed to safeguarding all children and adults at risk and expect you to share this commitment.

The successful candidate will have:

• A relevant qualification, background and level of experience of delivering support services
• A commitment to addressing the challenges faced by disabled people
• All the qualities of an effective team player with a willingness and ability to work with and across all teams to meet the wider organisation’s objectives.

Do you have experience of leading a support team or helpline service?  Do you want to make a difference to people living with a rare neuro-muscular condition, and all that physical disability entails?  Then apply to join our fantasic team - we can't wait to hear from you.

At Bexley Voluntary Services Council (BVSC) you will find a team who are absolutely committed to supporting a strong, sustainable, and influential voluntary and community sector that can make a positive impact on people’s lives in Bexley.

We work hard, we help each other and go out of way to help others and find solutions rather than focusing on problems. We are positive and proactive and, although absolutely focused on our areas of expertise, we work as a team so that BVSC is the best it can be. Above all, everything we do is to strengthen our local Voluntary and Community Sector.

BVSC are members of a local consortium where eight voluntary sector organisations have come together to support local people with care and support needs in new and sustainable ways. The consortium will work as “Trusted Partners” to enable people to find the right support services that meet their needs and fulfil their personal goals – supporting them to maintain their independence for as long as possible and helping them to plan ahead.

The consortium service requires a role to act as a single point of access where consortium partners, residents, referrers, and adult social care can contact for information and access to the service. The service is operational from 9am-5pm Monday to Friday and the single point of access will provide the intermediary between LA/Consortia for day today queries and will monitor referrals into the consortium. 

Key Duties;

• Be the primary point of contact for enquiries via phone and email, taking messages or signposting to the team where appropriate

• Triage referrals received from the Local Authority to the appropriate consortium partner

• Provide information & Guidance regarding available services in the voluntary sector, largely for consortium members and statutory professionals

• Ensure information and advice regarding wider voluntary sector services/activities is consistent, up-to-date, and available to consortium members

• Input new referrals onto the Local Authority Liquid Logic CRM system • Monitor all referral pathways, and keep an accurate overview of numbers and statistics

• Assist in the preparation of reports, monthly e-bulletins, publicity materials and monitoring

• Raise the profile of the single point of access for information/advice in community networks and other relevant events

• Be the single point of contact for the London Borough of Bexley for referrals, questions and updates

• Act as the intermediary between the London Borough of Bexley and the Consortia for day-to-day queries

• Support the Referral Management role in maintaining and updating the SharePoint site

• Attend staff meetings, supervision and training as required

• To comply with, and share responsibility for ensuring the implementation of, BVSC policies and procedures and key legislation such as GDPR and Safeguarding

• Undertake any other duties that may reasonably be assigned from time to time including travel throughout the borough to attend events and meet with volunteers and organisations.

These are the normal duties which are required of the position; however, we do require that all staff be flexible and may be required to perform other duties to ensure the efficient running of services.

Please note that that the base for this role is Crayford Manor House, however the post may involve some occasional travel throughout the borough. 

Please submit a CV and supporting statement (Referencing the personal specification, skills and experience)

OASIS PART-TIME YOUTH WORKER

Based at London Waterloo, SE1

Part-Time, 2.5 hours per week (minimum 5-month contract)

Salary £11.54 per hour (including London Weighting)

Want a rewarding job?

Want a life changing experience?

Want to make a difference in your community?

Oasis Hub Waterloo in central London are looking for a dynamic and experienced part-time Youth Worker for Hub Youth projects.

This is a part-time role for a year, and we would need you to commit to the following:

• 2.5 hours per week (term time only)
• 5 – 7.30pm Mondays or Wednesdays
• Minimum 5-month contract

You will be well supported by a team of youth work professionals.  We are looking for passion, creativity, commitment, fun, positive role modelling, love and hope.  If you have any relevant qualifications or certificates (e.g. Youth Work, Food Hygiene, Football Coaching) or just a passion to get involved with the young people in the community, this is a great opportunity to get some work experience and leadership skills.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups as well as those with lived experience.

This is a rolling recruitment campaign and interviews will take place as applications are submitted, so please submit your CV and Cover Letter by email at your earliest convenience via the Oasis website.

If you want more information, plesae contact us via the Oasis Website.

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

Recruiting for a Support Worker to join our Young People and Care Leavers in Milton Keynes!

GBP 20,000 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Milton Keynes Young Peoples Service is for people aged 16 - 21 with the capacity to support 58 customers at any one time. The service provides a high level of support to young people with a variety of complex support needs and backgrounds including being care leavers, looked after children, unaccompanied asylum seeking children's as well as those that have had previous placement or family breakdowns. The service is compiled of 5 properties, the largest capacity at one site being 16 units.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/ domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

For the full job description, please see the Look Ahead webiste