Administrative Support Volunteer Roles in Surrey
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.
A bit about this role
Thousands of cats each year rely on the help of animal charities because they have been abandoned, they have strayed or because there has been a change in their owner’s circumstances. Becoming an administration volunteer is just one way you can help improve the lives of cats in your local community. Our admin volunteers help provide vital admin support to our volunteer groups and teams across Cats Protection. They help keep up to date records of the number of cats that have been rehomed, collate supporter details and send out newsletters. This could be the perfect volunteer role if you have administrative experience, a passion for cats, or both!
What can you expect to be doing?
- Recording relevant information related to your volunteer group
- Signposting enquiries to the relevant teams within Cats Protection
- Sending information to supporters, volunteers and to our National Cat Centre
- Distributing information leaflets if required
A bit more information about this role and the team
What are the benefits to you and the cats?
You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by providing valuable administrative support to your local volunteer group. You will also meet new people, make new friends and be part of a dedicated team of volunteers.
We’re looking for someone with
- Administrative and organisational skills
- Willingness to be part of a team
- Previous experience in office administration (would be an advantage)
Time expectation
Our administration volunteers usually spend 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
Support, guidance and keeping you safe
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The administrative assistant will be assisting in general administrative support. They will have a close dialogue with key stakeholders, funders and donors to create relationships to help the organisation move forward.
The requirements for the job is basic office and communicating skills.
The administrative assistant should be keen on learning and developing new skills within the Organisation.
There will be opportunities to develop skills within several different units of the organisation such as; Marketing, Funding, Finance, HR and Legal.
The position will give the volunteer the opportunity to get insight into these different units, and the choice to develop oneself within the one (or several) that becomes of most interest, while at the same time getting versatile, transferable skills that can be applied throughout the organisation.
Main Tasks:
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Contact and communicate with stakeholders - explaining the organisational aims of the organisation and creating relationships and collaboration with other organisations.
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Assisting other volunteers in positions such as Marketing, Funding, Finance, HR and Legal.
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Administrative duties.
Required Skills:
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Microsoft word (Excel, Word, PowerPoint)
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Communication skills
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Team-working skills
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Delivers work of quality in a timely manner
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Self-driven
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Obtains a professional attitude
Training and Support Available:
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Office (Excel, Word, PowerPoint)
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Development within desired department
The volunteering program with QMC School requires a minimum of 16 weeks of commitment. We are looking for someone who can offer 12 hours a week, Monday - Friday.
Please note that this is a volunteering role
Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.
Do you enjoy organising things and making this happen?
Are you able to volunteer a few hours a week?
Yes? We’d love to hear from you.
We’re looking for a further 12 admin volunteers to help with our daily operations. We have a variety of ways you can get involved:
- Responding to client requests and enquiries
- Managing and updating company databases
- Keeping track of partnership enquiries
- Maintaining internal, volunteer, and client records
- Drafting and mailing client correspondence and newsletters
- Organising events, scheduling meetings, and making travel arrangements
- Providing administrative support to other departments or projects as needed
- Performing other duties as agreed in advance
We’ve designed our volunteering programme to be flexible and adaptive to you. All volunteering is 100% remote and you’re supported fully by our team. You control what you do and how many hours per week you want to volunteer. Some roles may require an Enhanced DBS check. If your application is successful, we will ask for a donation towards the cost of your enhanced DBS check if it's required for your role. This cost is £20.60.
Here’s some further information on what’s needed:
Are you over 18 and living in the UK?
You must be over the 18 years of age and live permanently in the UK. You must be a UK resident to apply for this role.
Do you have a laptop?
A laptop and a quiet space to volunteer is essential.
How much time can you give?
A minimum of 3 hours per week is required. We are flexible and like to work around you.
Training
We provide CPD accredited training with 3 short courses needing to be completed prior starting your volunteer role. After, you’ll have access to over 90 CPD accredited courses should you want to study further.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Chronically Marvellous has grown quickly in the last 6 months, and our Founder Tash needs an administration expert to handle our office tasks.
The Administrator/Secretary will work closely with Tash, managing all behind-the-scenes paperwork and organisation. They will often be working remotely, but location close to Twickenham would be an advantage for visits to head office.
What will you be doing?
Issuing Mobility Aids: You will be keeping accurate records of our inventory, who is assigned stock, and responsible for ensuring that we replace stock when needed.
Customer service: You will be one of the contacts for our service users, whether this be for enquiries, for information about events, or to help with philanthropy.
Governance: We are a CIC with the potential to convert to a CIO, so paperwork within this role may be used to support our application (along with the CEO and trustees support).
Events: You will help us to plan events in the area, including our regular support groups, as well as our one-off fun days and training events.
Secretary: You will be the right-hand-person to Tash, who comes up with brilliant, ambitious ideas 24/7 (sometimes too ambitious!) so you would support her in this, as well as being a voice of reason!
The organisation keeps growing and adapting as we learn what our community needs as well as what we can provide, so this role will inevitably grow and adapt too. We would love to have some on join us who has initiative and can take ownership of certain tasks so that Tash can delegate some from her role.
All roles at Chronically Marvellous are subject to a DBS check.
Who are we looking for?
Organisation: You will be a very organised person, who can make order out of chaos! At the moment, our records are in good shape, and we would love to keep them that way. We'd love a reliable person who we know will ensure the integrity of the administration side of the organisation, and someone with initiative to say when a process isn't working.
Administration: You will have experience in a supporting administrative role, where you know what to expecting working in an office environment, as well as remotely. Our organisation's staff and volunteers are mostly in London, as well as across the UK and abroad, so being able to liaise in various formats will help you in this role.
Secretarial acumen: You will work very closely with Tash, who's mind runs about 100mph on most days. There will be ad-hoc tasks required, but within the remit of an administrator.
Fundraising: This role is not a fundraising one, however, every person involved with Chronically Marvellous is expected to assist with fundraising in some way. This could mean sharing social media posts for crowdfunding, attending our fundraising events and helping out, or by directly helping our fundraising team, if that's something you are interested in.
This is a voluntary position, so we recognise that any time given to us by a volunteer is precious, and for that we are incredibly grateful.
What difference will you make?
Chronically Marvellous is motivated by making a difference to the lives of people with chronic illnesses. Firstly, this role will greatly help our Founder to have less weight on her shoulders, so that she can focus on partnerships and truly getting to know the community. It will allow us to rely on an individual to keep our records in order, as well as an additional person who can make suggestions on how to improve our organisation. There are always plenty of new services we can provide, so you'll perhaps be able to shed some light on what works and what doesn't.
Please send us your CV and a short statement about why you are interested in Chronically Marvellous, and what experience you have for the role.
After shortlisting, we will contact potential candidates to offer a Zoom call with the Directors.
We believe in the power of community and are committed to making a positive impact on the lives of those living with chronic illnesses.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role: Charity Administrator / Manager / Trustee
Location: Remote
Job Type: Part-time
About Us:
The Spiritual Arts Foundation is a unique UK arts organisation dedicated to promoting the spiritual exploration of artistic expression. We believe in the transformative power of spirituality and the arts to inspire individuals and communities. Our organisation has over 90 professional creative members, including artists, authors, composers, singer-songwriters, filmmakers, and producers, 1200+ members within our ‘Spiritual Creatives’ Meetup group and a rapidly expanding volunteer management team of more than 40 writers, marketers, art historians, social media and digital marketing experts.
Position Overview:
The Spiritual Arts Foundation is seeking a highly experienced and knowledgeable Charity Administrator / Manager to join our team. The ideal candidate will have an understanding of charity law and regulations in the UK, along with extensive practical experience in setting up charities, Community Interest Companies (CICs), and Companies Limited by Guarantee (CLGs). In addition to possessing exceptional organizational and project management skills, the candidate should also have a genuine interest in spiritual subjects and a passion for making a difference in the world.
Responsibilities:
You will be required to:
- Provide expert guidance and support in the setup and registration of charities, CICs, and CLGs, ensuring compliance with relevant UK legislation and regulatory requirements.
- Consult with our legal team on the preparation of legal documentation, including governing documents, constitutions, and articles of association.
- Assist in the establishment of appropriate governance structures, and work with our HR team regarding the recruitment and training of trustees and board members.
- Assist our management and accounting teams to choose optimal bank accounts and obtain the necessary financial services for new charitable entities.
- Consult with our fundraising team to help implement our strategies for fundraising, donor engagement, and income generation.
- Offer strategic advice on staffing requirements, recruitment processes, and employment contracts.
- Help us to identify potential risks and opportunities associated with charity setup and operation.
- Keep abreast of changes in charity law, regulations, and best practices, and ensure that organizational policies and procedures remain up to date.
- Collaborate effectively with internal teams, external stakeholders, and regulatory bodies to achieve organizational objectives.
Preferred Qualifications:
- Proven experience in setting up charities, CICs, or CLGs in the UK, including a comprehensive understanding of the legal and regulatory framework.
- Knowledge of charity law, tax regulations, governance principles, and financial management practices.
- Effective communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
- Demonstrated ability to work collaboratively in a multidisciplinary team environment, fostering a culture of trust and respect.
- Genuine interest in spiritual subjects and a commitment to promoting values of compassion, empathy, and social responsibility.
- Flexibility to adapt to changing priorities and requirements, with a proactive and solutions-oriented approach to problem-solving.
Why work with us?
- Highly cooperative & flexible team structure, filled with inspiring creatives and spiritual scholars.
- Self-promotion opportunities through the Spiritual Arts Foundations networking channels for artists and creatives.
- Gain personal fulfilment by contributing to spiritual growth and cultural enrichment as you support our mission.
- Enhance skills valuable in personal and professional life through hands-on involvement in spiritual arts initiatives.
- Build a network of like-minded individuals, fostering friendships, collaborations, and potential career opportunities in the arts and spirituality.
- Enjoy complimentary access to spiritual events, workshops, and experiences, deepening your knowledge and appreciation of the arts.
This position offers an exciting opportunity to play a pivotal role in the successful growth of The Spiritual Arts Foundation.
Please can you ensure that you answer our two additional questions, especially the question relating to your spiritual interests. Spirituality is a fundamental aspect of our community, and candidates must have at least some interest in the subject to be considered for the role.
The Spiritual Arts Foundation is a unique UK arts organisation dedicated to promoting the spiritual exploration of artistic expression.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
You will support our Administrators and front line workers with a range of administrative functions to support them with their daily activities and workload. This will give you the opportunity to be involved with a variety of administrative duties including filing, writing notes and supporting the front line workers with the administrative preparations of their group delivery and updating of their client case notes.
This is a fantastic opportunity to use your organisational and administrative skills while gaining an understanding of the roles and support function of our front line services.
The volunteer role will be subject to prison vetting and security checks. This is in addition to what is required for community working.
Accountabilities
Service Delivery – Client support tasks
· Support administrative staff and front line workers with data entry onto database system.
· Provide assistance at reception/in admin office answering and taking messages and transferring phone calls.
· To assist with filing and maintaining of administration records in an orderly user-friendly system.
· Support front line staff with administrative paperwork required for group sessions or group meetings.
· To assist with minute taking.
· To maintain confidentiality and data protection principles, raising any issues with your line manager as appropriate.
Additional tasks
· Engage in support and supervision provided.
· To keep a good record of your work, including reporting verbally to their supervisor and completing relevant forms.
This may vary depending on your specific team and time commitment.
Expenses
- Travel expenses (within 20 miles of the service)
- Up to £6.50 lunch expenses.
- Any additional expenses will need to be pre-agreed with placement supervisor.
Qualities
Below is a list of the qualities that we are looking for from volunteers:
· If in recovery, to be 6 months abstinence from all mood altering substances if in recovery.
· Must be over 18 years of age.
· Ability to use computers and IT equipment.
· To have good verbal and written communication skills.
· To have a clear understanding and maintain a high degree of confidentiality.
· To have a clear understanding of how to set and maintain boundaries.
· To have the ability to reflect and receive feedback.
· To be reliable, flexible and committed.
· To treat individuals with respect and dignity.
· To have the ability to follow instructions.
· To be committed to own learning and development.
Checks required for this role
· Reference (this may be from a keyworker, volunteer supervisor, tutor or sponsor if you are not able to provide a work reference)
· Enhanced DBS Check
· The volunteer role will be subject to prison vetting and security checks. This is in addition to what is required for community working.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for someone to volunteer their time to being a Clerk for our small charity supporting children in the one of the poorest places on the planet to exit extreme poverty.
What will you be doing
As a key part of the governance of the charity, the commitment and energy you can bring to our Board will make a key difference to the charity and the children we support.
You will work closely with the Board of Trustees, especially the Secretary and Chair of the Trustees to help support our charity’s mission, in particular:
- Attend board meetings (virtually, held 6 times a year) and accurately record the decisions and actions in the meetings
- Coordinate agenda and papers for Trustee meetings
- Assisting in various compliance activities, such as coordinating the timely update of Chaffinch’s policies
- Provide ad-hoc admin support to the Trustees
What difference will you make
The Board of Trustees is responsible for the governance and strategic direction of the charity. An effective support mechanism is very important to ensure that the Board is able to deliver on its key objectives.
Chaffinch is still a relatively young charity (10 years) with a modest annual turnover. Many will overlook us as being insignificant amongst the larger charities. However, Chaffinch has scope to make a very real difference to the children of Kibera through our work empowering local people. Finding the right volunteer could mean the difference between a charity that helps a few young people and a charity that generates real opportunity and hope for children to build successful lives for themselves and future generations.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Voluntary Administration Officer
ETS is a growing UK based Christian charity, which is looking to expand its discipleship and evangelism training throughout the UK.
We are looking for a person of faith, who can identify with our aims and has some experience with administration. Although this is a voluntary position, we anticipate that this role will be salaried at some point in the future.
The role will involve providing support for the two Directors in their weekly activities. This will involve emailing church leaders, providing database support, booking hotels and flights, organising events, PowerPoint presentations, zoom meetings, liaising with both our Fundraising and Marketing Officers, inputting financial data into a spreadsheet, and producing reports.
ETS is based in Peterborough, but we expect any applicant to work from home/remote (hybrid) and attend meetings over zoom. Therefore, we will only accept applicants who are UK based. There may be occasional team meetings at Allia Business Centre, Peterborough, but traveling costs will be reimbursed along with other approved expenses.
Salary: This is a voluntary role and you are expected to pay your own taxes
Hours of work: This is a part-time role of 2 days per week (10 hours) but can be carried out at different times during the week.
This contract is for one year, with the possibility of extension
Safeguarding: Appointment will be subject to a satisfactory DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us
We are the only national non-profit supporting people in the UK impacted by borderline personality disorder (BPD). We provide peer support, signposting, information and advice to individuals living with BPD, their families and carers.
About the Role
Our busy support services team is seeking a reliable and organised volunteer to assist the signposting service. You will respond to queries from health and social care professionals and service users. In addition, you will provide administrative support to the team and processing referrals emailed into the service.
Responsibilities in this role include:
- Providing information and advice to health and social professionals and service users
- Processing new referrals
- Navigating and inputting information into our secure database, handling client data and sensitive information
- Explaining confidentiality to health and social care professionals and service users and seeking consent to store or share information where necessary
- Signposting and referring callers to appropriate alternative services as required
Who are we looking for?
The ideal volunteer will have:
- An understanding of the issues faced by people impacted by BPD, or willing to learn about this
- Excellent interpersonal and communication skills
- Good administrative and computer skills including proficient use of Microsoft Office
- A solid understanding of the importance of professional boundaries and confidentiality
- The ability to exercise a non-discriminatory, non-judgemental approach to supporting people
- A flexible approach to your work
- Strong organisational skills and the ability to prioritise
Please note you will need a DBS check (if you do not have one, we can do that for you)and two references for this role.
What can you gain from this opportunity?
As part of this role you will have the opportunity to:
- Work as part of a national organisation to support people impacted by borderline personality disorder, and their families
- Develop skills in providing signposting, information and advice
- Gain knowledge of the support service options available to people in the UK
- Gain experience of multi-agency partnership working
We offer full volunteer induction and training, where you will be fully supported to understand, and carry out every aspect of the role.
We are committed to creating a diverse and inclusive environment for our volunteers. The service users we support come from all backgrounds and we want to reflect that in our volunteering team. We are happy to consider any adjustments you might need to support you in your role. If you would like to discuss this further with the volunteer team, please let us know. This will not affect your application.
Mynshull’s Educational Foundation is committed to improving the life-chances of young people from Manchester and Salford, so they can grow up to fulfil their potential. Through the provision of small grants, we aim to reduce the barriers that young people face to education, skills and training.
We provide funding for young people aged 25 or under to help them obtain equipment, uniforms or experiences that support them in starting or continuing their education or training. Some examples include grants towards the cost of school trips and residentials, text books, stationery, apprenticeship equipment such as tools, and musical instruments.
We are currently recruiting for trustees to join our board. The right candidate will understand the challenges faced by young people in Manchester and Salford; this may be through their own lived experiences or through professional experience, for example in education or health and social care. The successful candidate will be passionate about improving outcomes for young people. Previous experience of being a trustee is not essential to this role.
A full role description and person specification can be found in the attached Recruitment Pack.
As a trustee you would be expected to attend a minimum of 4 board meetings (2 hours each) per year, as well as commit approximately 1 to 2 hours per month to reviewing applications for funding (this can be done remotely, online).
Mynshull’s Educational Foundation is committed to fostering an inclusive environment, where all trustees feel valued and empowered to contribute. We welcome applications from people of all backgrounds. We particularly welcome applications from people who have experience of using charity services or delivering services in Manchester.
For an informal discussion of the role, the foundation’s activities and what is involved in being a trustee, please get in contact.
This role is subject to pre appointment checks including a Standard DBS Check.
Gaddum (charity number 507162) provides administrative support and data processing for Mynshull’s Educational Foundation (Charity number 532334) which is an independent charity.
If you have any questions about your personal information and data, how it is used or stored, please do not hesitate to get in contact with us.
The client requests no contact from agencies or media sales.
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Merton and Lambeth. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the issues challenging our clients and communities, as well as promoting the improvement of policies and practices that affect people’s lives both locally and nationally.
We were one of the first Citizens Advice services to open our doors in 1939. More than 80 years on, our support and services are as important as ever. We support people to resolve their advice problems and change their lives for the better. We do this on a free, confidential and impartial basis.
The Admin Volunteer role will support the Advice team in our Merton offices by
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Processing client paperwork
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Contacting clients to schedule and confirm appointments
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Contacting clients to check any outcomes
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Typing up client letters, ensuring full accuracy
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Printing and scanning client documents
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Updating service spreadsheets and database
Aim of this role:
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Gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team
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Increase your employability
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Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
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Volunteer with a range of different people, independently and in a team
Locations
Merton offices (Mitcham and Morden), as well as outreach locations across Merton
What do you need to have?
You do not need specific qualifications or skills but you will need to:
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Be friendly and approachable
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Respect views, values and cultures that are different to your own
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Have good IT skills
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Be willing to learn about and follow Citizens Advice Merton and Lambeth aims, principles and policies, including confidentiality and data protection
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Be willing to undertake training in your role
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer.
Training and Support
You will receive comprehensive training for this role and learning will continue through various methods of training. We will also reimburse all reasonable travel costs.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
How to apply
If you are interested in the role and joining us, we would be delighted to hear from you. Please see the link to our website for the full role descrition and how to apply by 6pm, Monday 6th May.
We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are seeking a new Secretary to undertake administrative duties to support the board of trustees of the African Bird Club in fulfilling its responsibility for the good governance of the charity and in delivering its strategy. You will be one of five executive officers and as such, have a key role in helping to progress ABC’s status and mission.
The African Bird Club is dedicated to conserving birds and their habitats across the continent of Africa and related islands and furthering ornithology in this region. We raise funds to make grants to support local conservation projects, produce a peer-reviewed journal and are developing a free birding app. ABC currently has over 1100 members from 70 countries and is governed by a board of twelve trustees.
The Secretary is expected to attend three board meetings a year and the annual general meeting of members of the charity, as well as ad hoc meetings of the executive officers and provide administrative support for the running of the charity, as required, with other trustees and contractors.
You must be eligible to be a trustee of a charity, have sufficient time to devote to the role and be committed to achieving ABC's objectives. You must also have strong communication and interpersonal skills, maintain constructive relationships (with other executive officers, trustees and the charity’s contractors) and deal with routine correspondence. Previous experience as a secretary or trustee of a charity would be advantageous but is not necessary.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you enjoy meeting people and engaging with them? We are looking for volunteers to join our team to provide a friendly face as people arrive at our Services. You will help people to connect with others, make them feel welcome whilst assisting our staff to run services for people that require support. Get in touch and make a difference!
What you will be doing:
- Work alongside staff to support people living in the service or accessing one of our drop-in sessions
- Welcoming and engaging people using the Service
- Holding conversations with people using the Service, checking in on their wellbeing and providing a listening ear/friendly face
- Motivate and inspire people to take part in activities
- Opportunities to deliver activities alongside the staff team and other volunteers
- Support with preparing light refreshments to create a relaxed environment
- To support with ad hoc and administrative tasks to ensure smooth running of the Service
The skills you need:
- Good communications skills
- Ability to provide a supportive and inclusive atmosphere that encourages learning and participation
- Calm and patient approach
- Maintain discretion and judgement when dealing with sensitive and/or confidential information
What's in it for you:
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for a volunteer to review our finances and financial reporting at the centre. We need to ensure we are compliant with the Charity Commission Guidelines and are have robust financial processes in place.
At Sutton Women's Centre we provide key services to the community supporting women who have experienced domestic abuse as well outreach services educating members of the community on domestic abuse. We provide counselling and other services to help women thrive such as cooking classes and computer courses.
We have grown substantially over the past years and require a full review of our finances and financial processes to ensure we are compliant and to explore efficiencies. It would be great to have an experienced volunteer working alongside us as we work through our finances and ensure they are up to scratch with the relevant legislation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
ABOUT THE ROLE
As part of our Community Support team, you will play a key role in ensuring the fulfilment of our users' needs by sharing information about our services, projects, and activities; this takes place in person, through our digital channels and helpline. Additionally, you will be responsible for keeping up to date information about other services and partner organisations. The primary challenge faced by the Latin American community is the language barrier, which hinders their comprehension of the UK system and their entitlements. Taking part in the Community Interpreting service, you will support service users in navigating these obstacles, enabling them to establish a more integrated life in the UK. This is an exciting opportunity for anyone who wants to better understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.
MAIN TASKS AND RESPONSIBILITIES
● Connecting service users to our services, projects and activities in person or by answering phone calls and emails
● Supporting users with general enquiries, referring them to relevant services within our organisation as well as signposting and referring to external services
● Registering users on our database and keeping accurate records of services offered
● Monitoring internal calendars and appointments
● Sharing useful, up-to-date information with users as instructed by other team members
● Ensuring internal communications, flyers and handouts are up to date
● Interpreting calls for service users and supporting with non-official translations
● Supporting community members with basic application forms
● Liaising with staff in other departments and with external contacts
PERSON SPECIFICATION
● Good verbal and written communication skills in English and Spanish and/or Portuguese
● Ability to work effectively as a member of a team and with a diverse population of service users, staff and partners
● A caring, sensitive and non-judgemental approach
● Ability to cope with stressful and emotionally challenging issues
● Professionalism to handle sensitive and confidential information
● Excellent organisational skills, attention to detail and ability to multitask
● Ability to set their own work priorities, take initiatives and work with minimal supervision
The client requests no contact from agencies or media sales.