Administrative support worker jobs in central london, greater london

The Youth Endowment Fund 

Senior Research Manager

Reports to: Research Lead

Salary: £52,736

Contract: 18 months fixed term 

Location: Central London or Hybrid (see below) 

Closing date:  Thursday 20th November at 12 pm

Interviews: Week commencing - 1st December 2025

About the Youth Endowment Fund 

We exist to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.

Last year, 509 children were tragically admitted to hospital after being assaulted with a knife. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even when violence doesn’t strike directly, we know that the fear of violence has a terrible effect on children’s lives.

At the Youth Endowment Fund, we are working to create lasting change. To succeed, we must build a world-leading body of knowledge on the violence that affects young people and how it can be stopped. This means producing rigorous, relevant evidence — through synthesis, data analysis and in-depth research into young people’s lives. But knowledge alone isn’t enough. We must make it accessible and actionable: showing what works, how services need to change, and how the systems around them must adapt. And we must partner with the people who can make change happen — across policy, practice and local systems — to turn evidence into impact.

About the role

We recently started a new workstream of research into why violence happens, and which children are most vulnerable. We are working with experts across research, policy and practice to investigate: 

· What are the risk and protective factors for violence?

· Why does violence happen? What are the underlying causes?

· How can we use this research to improve policy and practice, and keep children safe?

We are recruiting a Senior Research Manager to lead a portfolio of projects in this workstream. This will include research exploring how predictive tools and algorithms are used to assess risk of involvement in violence and guide support decisions.This joint programme with UKRI Safer Streets Mission will investigate whether these tools can help practitioners identify people at risk accurately, safely, and fairly—and whether their use improves outcomes.

Predictive tools are structured frameworks that aim to help professionals such as police analysts or social workers assess someone’s likelihood of committing violence. They differ from “pure” professional judgement, where practitioners rely solely on their own assessment without a formal checklist or model. These tools have been used for years but are becoming both increasingly powerful and controversial as new approaches, including machine learning, emerge.

The Senior Research Manager will commission and oversee a research team to deliver two projects:

1. A systematic review of existing research on predictive tools in violence prevention.

2. Primary research on how these tools are currently used in England and Wales, including their practical and ethical implications.

The final report will assess predictive accuracy, impact, implementation, ethics, and equity. The Senior Research Manager will ensure methodological rigour and translate findings into clear, actionable guidance on whether and how these tools should be used.

The Senior Research Manager will also lead a range of related projects, such as:

· Commissioning new research into the causes, risk factors and protective factors for violence.

· Contributing to the development of accessible online tools (similar to our existing Toolkit) which make this research accessible and help decision makers target support where it is most needed.

The Senior Research Manager will be part of YEF’s Research team. The Research team is at the heart of our efforts to learn what works and put it into practice. We do this by developing the YEF’s funding strategy and creating free, highly accessible research summaries and actionable recommendations for policy makers, commissioners and practitioners. We’re a high-performing team which values intellectual rigour and getting to the truth, compassion for children, ambition about what we can achieve and humility about what we know. We love to discuss the latest developments in research methods, but we’re not just interested in research for its own sake. We want research to lead to actual changes in outcomes for children.

Please go to our website for the full 'About You' section and job description.

While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence. 

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. 

Hybrid Working Details  

Our office is located in Central London. Team members who reside within the 32 London Boroughs or are within a 90-minute commute are expected to attend the office at least two days per week.

For those living outside of London but within England, Scotland, or Wales, the expectation is to work from the London office two days per month.

As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

To Apply 

To apply, please send a CV, a cover letter answering the questions below and complete the monitoring form. You can submit your application by clicking on the "Apply for this" button by 12:00pm Thursday 20th November 2025.

When applying for this role, please ensure that your cover letter, within a maximum of 1000 words, covers the following questions:

1. A clear example of when you have translated complex research findings into actionable and usable summaries or guidance for policy makers or practitioners  

2. A clear example of a research project you have delivered or commissioned, and explain how you ensured its quality

Interview Process 

Interviews will take place on week commencing 1st December 2025.  

There will be a task to prepare for in advance of the first stage interview and a possible second-stage interview stage.

PLEASE NOTE: We do not sponsor work permits, and you will be required to provide proof of your eligibility to work in the UK. 

Benefits Include 

• £1,000 professional development budget annually 

• 25 days holiday plus Bank Holidays and 3 additional closure days over Christmas

• Four half days for volunteering activities

• Employee Assistance Programme – 24hr phone line for free confidential support

• Death in service - 4 times annual salary

• Flexible hours. Core office hours 10am – 4pm

• Financial support including travel and hardship loans

• Employer contributed pension of 5% 

Personal Data   

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.   

[1] We have launched a call for proposals for teams to do this work. You can read more about this here.

Fixed Term, Full time  

Circa £40,000 plus competitive benefits

Do you want to make a difference?

Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk and in this role you will have the opportunity to be part of our RAF Family. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

Working at the Fund means you can play your part in changing the lives of people who serve or have served in the RAF and supporting them some of lives challenges.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join The RAF Family and play your part in making a difference.

Respite and Care Executives play a significant role in enabling our beneficiaries to continue to be independent for as long as possible and when/if they require formal care, they can support them during this time too. They work closely with the Advocacy Team and the Friendships and Connections team to ensure that all their needs are met.

We are looking for a candidate to cover Maternity Leave for 14 months. They will work alongside the current post holder and the other team members for 2 months to learn the role and take over existing cases. They will form part of the existing Respite, Care and Advocacy Team and work closely with other members of the team as well as other colleagues in the Operations Directorate (mainly Welfare).

An articulate communicator with IT skills suited to working in a paperless environment, you must be able to demonstrate an ability to relate to people of all ages as well as professionals such as external case working organisations, RAF stations, care providers, those who have lasting power of attorney (LPA). You must have an understanding of the social care system and the Mental Capacity Act.

The role is based in our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to be Standard DBS checked and prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Wednesday 12th November 2025, 5:00pm. Preferred start date will be early December.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. This role requires an Basic DBS check. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Stepping Stones is a small, local charity based in Southwark, supporting adults with learning disabilities to live more connected, creative and fulfilling lives. We believe that everyone deserves a space where they feel seen, valued, and able to express themselves, and that community, creativity, and consistency are key to making that possible. Each week, we run a range of inclusive activities, including music, dance, art, gardening, drama and digital skills. Our sessions offer a fun, safe, welcoming environment where adults with learning disabilities can build friendships, grow in confidence, explore their creativity and feel a true sense of belonging. Many of our learners face social isolation, anxiety, or barriers to taking part in mainstream services. Stepping Stones provides a vital bridge of a consistent community space where people are encouraged, included, and celebrated. 

We’re looking for a friendly, organised and proactive person to join us as our new Activities and Volunteer Coordinator. This is a hands-on, people-focused role. You’ll be the go-to person for keeping our weekly sessions running smoothly, supporting facilitators, welcoming learners, managing session admin and planning community events like our summer show and Christmas party. You’ll also take the lead on developing our volunteer programme by recruiting, inducting and supporting the amazing people who give their time to help make Stepping Stones such a special place.

You’ll be supported by our Charity Manager and work closely with a small, passionate team who care deeply about inclusion, wellbeing and creativity.

We’d love to hear from you if you:

• Have experience working with community groups and adults with learning disabilities (or similar settings)

• Are friendly, organised and calm under pressure

• Know how to manage volunteers with empathy and clarity

• Understand safeguarding, health & safety, and inclusive practice

• Are confident with admin, registers and MS Office programmes.

What we offer:

• A values-led, community-based charity where you can really make a difference

• A part-time, term-time role that could work around other commitments

• A supportive team and space to grow with the role

• Strong potential for extension beyond the first year

Contract type: Fixed term until 31 March 2027
Travel: Occasional travel community-based venues and other Arthritis UK offices

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Are you an organised, proactive individual who’s passionate about creating inclusive and meaningful opportunities for people with arthritis to get involved? Do you thrive on supporting others and ensuring everything runs smoothly behind the scenes?

We’re looking for an Involvement Coordinator to join our Volunteering and Involvement team within the People and Culture Directorate. You’ll play a key role in coordinating our Involvement Network and Community Involvement Network, helping ensure activities are accessible, inclusive, and impactful for everyone taking part.

About the role

As an Involvement Coordinator, you’ll play a vital role in supporting two key communities: our Involvement Network and Community Involvement Network. 

You will work closely with colleagues across the organisation to help coordinate and deliver meaningful involvement opportunities, making sure they are accessible, inclusive, and delivered smoothly. Whether you’re managing day-to-day communications, responding to enquiries, organising activities, or maintaining accurate records, your efforts will ensure our involvement network members feel valued, supported, and engaged.

You will also help improve our systems and processes, advocate for more diverse representation in our networks, and contribute to our continuous improvement approach. A key part of your role will involve supporting and strengthening our Community Involvement Network, working directly with people and communities who are often underrepresented, to ensure their voices are heard and their experiences help shape the direction of our work. 

This role offers the chance to work across teams, build strong relationships, and make a real difference in how people with arthritis influence the services, campaigns, and decisions that impact their lives.

About you

If you're passionate about supporting underrepresented communities and want to help shape positive experiences for people living with arthritis, we’d love to hear from you. We are looking for someone who:

• Is highly organised with strong administrative and coordination skills.
• Communicates confidently and builds great relationships.
• Can manage data and keep accurate records.
• Understands the importance of inclusion and accessibility.
• Works well with internal teams and external stakeholders.
• Brings energy, empathy, and a commitment to our values: United, Compassionate, Inclusive, and Brave.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Benefits

Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).

You must be based in, and hold the right to work in the UK to apply for this position.

Application deadline and shortlisting 

• We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
• Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 

Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. 

Interview

Interviews will be held on the mornings of 3 and 4 December 2025.

As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

Job title:    Admissions Officer                                                                                                                                           

Reports to: Head of Language Programme                                                                                                                   

Location:    Hybrid work with 40% from Breaking Barriers’ office in London, Manchester or Birmingham                             

Hours:         Full-time (37.5 hours per week), part-time considered. Open to flexible working.                                               

Contract:    Permanent

Overall purpose 

The Programme Admissions Officer will be responsible for processing client applications, including conducting initial calls, checking eligibility and signposting where applicable. They would then flag new applicants with the relevant team/programme. This role is the gateway to accessing our services and plays a critical role in providing a positive and seamless client experience. As we enter a new and exciting stage of strategic development, this role has the potential to grow and develop in line with our evolving service model.

To view the full job description and person specification, as well as details on our accesible recruitment process, please view the attached recruitment pack. 

Other considerations  

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.   

• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect, and for their views, wishes and beliefs to be fully considered when deciding action.   

How to apply  

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a statement of interest (up to approximately 500 words/1 A4 page) outlining: 

• Why you are interested in the role 
• What skills you would bring to be successful in this role 
• Any experience you would like to highlight 
• Any reasonable adjustments you require for the interview process 
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role) 

Closing date for applications is Sunday 16 November at 11:30pm. Please note, interviews will be held online on a rolling basis so please apply as soon as possible to avoid disappointment.  

We are proud to be a member of the Experts by Experience Employment Initiative, which advocates and supportd organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and / or are from a refugee background. 

If you are an expert by experience (a refugee or migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support with your job application from the Experts by Experience Employment Network. Please reach to HR Manager, Caroline Meechan for further details (we are unable to include email addresses in this advert but you can find contact details in the recruitment pack).

In this exciting role you will work within the small Communciations & Fundraising Team to maximise income generation from individual givers through your ability to manage outstanding supporter care, accurate database management and targeted marketing via email, post, and social media.

You will hold key responsibility for ensuring the accuracy of all our fundraising and marketing data and be responsible for ensuring the correct targeting of all marketing approaches. You will work closely with, and in support of all other members of the Fundraising and Communications teams. If you have experience of managing volunteers, all the better.

You will conduct and present excellent analysis on all marketing activity with clear recommendations for improvements to fundraising communications alongside donor/donation and database management.

Using your CRM and database knowledge, you can play a key role in the management of donor management but also the wider data support for the charity. it is an exciting time at Doctors of the World, with a diverse portfolio of projects supporting those who are excluded from health in the UK. 

Benefits include:

• 28 days annual leave per annum (addtional days off for birthday, volunteering and religous festivals).
• Active Flexible Working Policy.
• Employer pension contribution scheme.
• Cycle to work scheme
• Eye testing
• Blue Light Card membership

We have an exciting opportunities for a Qualified and/ or Trainee Multidisciplinary Advocates to join our established and friendly Advocacy Team. 

We work for Rethink Advocacy, which is part of Rethink Mental Illness a national charity that has been transforming the lives of people severely affected by mental illness for over 50 years.

As an unqualified, inexperienced independent multi-disciplinary advocate, you will be required to enrol on the Level 4 Independent Advocacy Practice qualification and complete the course within a set timescale, using protected study time to focus on this. You will shadow experienced team members and then be observed providing advocacy to those who are eligible for our services until you are able to pick up a caseload of your own. You will receive training in the different remits of advocacy, instructed and non-instructed advocacy and safeguarding and be supported to develop a thorough understanding of the role and boundaries of advocacy. The role involves acting on the instruction of the people you support, empowering them to have a say in their situation, to understand their rights and any options open to them and supporting them towards self-advocacy. When providing non-instructed advocacy, you will ensure that the unique preferences and views of the person are taken into consideration in any decisions made by care providers.

As a qualified and / or experienced independent advocate, you will provide statutory and / or non-statutory independent advocacy to those who are eligible for the service within the community or care settings. This may include secure facilities, hospitals, care homes, supported living facilities and people within their own homes or temporary accommodation.

You will provide statutory and / or non-statutory independent advocacy within the community or care settings. This may include secure facilities, hospitals, care homes, supported living facilities and people within their own homes or temporary accommodation.

Advocacy is having someone by your side, and on your side, when you want to be more involved in decisions about your care, treatment and living arrangements. An advocate can talk through the situation you’re currently in and the options open to you. They can help you decide what you want and then communicate it to people. This is particularly useful if it’s difficult to understand things or to speak up and be heard.

Our Wandsworth and Richmond service provides a range of specialist advocacy services to Adults (and children) as appropriate across a range of disciplines.  We provide a range of statutory (instructed or non-instructed) and non-statutory advocacy support in secure units, hospitals, care settings or in the community, working with a range of health and social care partners.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of senior support workers and support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site and allocated borough following the borough-based approach. This role directly supports the service managers in keeping to a high standard service. The role will include implementing a smooth running of the service including facilitating debriefing and providing senior support onsite. The role of the team manager is non-clinical.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation

• Understanding of risk and risk management

• Understanding safeguarding adults and children processes and legal requirements

• To work autonomously in a fast-paced environment and under pressure

• Oversee re-admitters and clients being discharged on a weekly basis

• Responsible lead for allocated site, attend and lead discussions with MDT teams

• Responsible for keeping allocated site to a high standard and reporting any health and safety concerns

• To facilitate daily briefings with team to ensure continuity and safety

• Understanding of safety planning and de-escalation

• Monitoring and management of team training, absence and wellbeing

• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans

• Promoting people’ rights and responsibilities

• Conduct monthly supervisions and annual appraisals of supervisees

• Work and manage the team in-line with targets and KPI’s, ensuring that outcomes, outputs and impact are recorded

• Listening to clients and encouraging positive steps towards self-management of crisis and recovery, providing advice, information, practical and emotional support to clients

• To attend all mandatory training including safeguarding and GDPR and actively embrace own CPD

• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc

• Maintain and ensure team compliance of accurate records, detailing interventions

• Abide by supporting governance such as Mind Policy and Proceedures, Understanding CQC standards and NICE guidelines around mental health

• Providing administrative support to the team

• Overseeing and provide shadowing to new staff members and volunteers

• Attend reflective practice, peer supervision and line management supervision

• Create and maintain good working relationships with partner agencies

• Provide guidance to support workers and volunteers

• To work with service managers and assist with reporting and monitoring

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis

• Experience of line management within a mental health setting

• Experience of de-escalation

• Experience of managing challenging behaviour and dealing with clients with complex needs

• Evidence of continual professional development

• Understanding of the Recovery Model in mental health

• Understanding of the principles of trauma informed care

• Understanding of suicide prevention and safety planning

• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

• Understanding of how to report and mitigate risks

• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing

• Understanding of relevant legislation and policies

• Understanding safeguarding adults and children processes and legal requirements

• Awareness of issues in mental health service provision

• A good understanding of mental health conditions

• Experience of working with vulnerable individuals

• Creative and flexible approach to working with individuals

• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations

• Ability to prioritise and manage workload

• Ability to involve clients and carers in all aspects of work

• Empathy and non-judgemental approach

• Good communication skills

• Capacity to work within an agreed shift pattern

• Experience of delivering information and advice (housing, benefits, debt etc)

• Experience of non-clinical, therapeutic interventions like psychoeducation

• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports

• Understanding of different databases such as Views, Salesforce and NHS

• Car driver with sole ownership of a vehicle and ability to travel to multiple locations (e.g. NHS sites and community sites) would be essential.

• Ability to work out of hours and on weekends at multiple locations including NHS sites and community sites

We’re looking for three Parent Programme Officers to help deliver the Stregthening Families, Stregthening Communities parenting programme with integrity and care as part of a new project funded by the Youth Endowment Fund.

You’ll build trusted relationships with families, co-facilitators, peer researchers, colleagues and referral partners, ensuring the programme is safe, effective and engaging. You’ll support research and evaluation, maintain robust systems and make sure our work is informed by evidence and grounded in lived experience. 

We’re keen to work with experienced practitioners in the Strengthening Families, Strengthening Communities (SFSC)  model, or people that are familiar with it and have extensive expertise with other group parenting programmes. 

You will be an organised and confident communicator who values openness and collaboration. You’ll bring experience in partnership working, programme delivery and safeguarding, with the ability to build rapport and manage sensitive situations with professionalism. 

If you share our belief that building trusted relationships and honest partnerships can transform outcomes for young people and families, we’d love to hear from you.

This is a fantastic opportunity to develop your skills and be part of a collaborative, supportive team committed to tackling racial inequality. 

Funded by the Youth Endowment Fund, our intervention and research project, SFSC: Safer Lives, works to prevent offending and reduce youth violence by strengthening family relationships, increasing parental confidence, and promoting young people’s self-discipline, social skills and self-esteem.

The SFSC: Safer Lives programme  builds on the ground-breaking work of the Strengthening Families, Strengthening Communities inclusive parenting programme, which has demonstrated how parenting support can be provided effectively to minoritised and marginalised families.

Job Purpose 

The weekend Home & Settle Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.  

The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning.  You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users.  The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes. 

Key Tasks 

• Act as the first point of contact for all referrals over the weekend across both hospitals. 

• Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.

• Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines. 

• Allocate referrals to Discharge and Settle workers (in the week) using tech available (currently the Call Round App), training will be available. 

• Collect feedback from service users and upload to case management system. 

• Prepare and keep stock of AUKEL Welcome Packs and service leaflets. 

• Deputise for the manger at discharge planning and other meetings as required. 

• Support hospitals to improve the patient’s experience of the discharge process. 

• Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced. 

• Work collaboratively with other agencies providing support services. 

• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary readmission to hospital. 

• Plan and develop person centred interventions to provide short term support for people after hospital discharge. 

• Deliver the front-line support services over the weekend

• Provide occasional cover for the A/L of other Project Officers

• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital. 

• Supervise, support and develop DSWs and volunteers in your service. 

• Liaise with the handyperson service about referrals and jobs for service users. 

• Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends. 

• Arranging access visits to service user’s homes. 

Administration 

• Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded. 

• Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App). 

• Ensure wards have good supply of service leaflets and referral forms. 

• Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators. 

• Ensure customer feedback questionnaires are sent at the end of each intervention and record returns. 

• Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner.

• Provide cover as needed, i.e. annual leave and sickness, for the services you manage, and other hospital settle services provided by AUKEL 

• Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners. 

Quality  

• Be familiar with and to implement AUKEL policies and procedures. 

• Ensure the service is delivered in accordance with Care Quality Commission fundamental standards. 

• Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them. 

• Respond to safeguarding or other concerns and make appropriate reports and management action 

Liaison 

• Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services. 

• Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission. 

• Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate. 

• Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service. 

• Liaise with contractors to arrange deliveries and works to service user’s homes. 

 General 

• Meet regularly with your line manager for support, supervision and appraisal. 

• Attend team and staff meetings, (and other meetings) as required. 

• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL. 

• Undertake any training required to fulfil the post. 

• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults. 

• Work within AUKEL’s expectations of professional boundaries and confidentiality. 

 Functional Links  

• The Home and Settle Project Officer is supervised directly by the Home and Settle Manager. 

• Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across East London.

Person Specification 

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply! 

Experience 
Essential 

• Minimum of 2 years’ experience of working within a health or care setting.

• Experience of using IT systems to record work done.

• Experience of supporting colleagues (this could be in a non- managerial position) 

Desirable  

• Experience of working within a hospital setting 

• Experience of managing and developing staff. 

• Experience of working with older people 

• Experience of conducting assessments and risk assessments. 

Knowledge & Understanding 
Essential 

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.  

• Understanding of the needs of patients who may lack family or other support. 

• Understanding of the needs of lone workers whilst working in the community. 

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.  

• Understand of and commitment to equity, diversity, inclusion and dignity. 

Desirable  

• Knowledge of CQC fundamental standards 

• Understanding of NHS hospital discharge procedures 

Skills/Attributes
Essential

• Excellent interpersonal skills 

• Excellent verbal and written communication 

• Intermediate IT skills 

• Excellent planning and organisational skills 

• Ability to work calmly under pressure. 

Additional Requirements  

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 

• The role is required travel across East London

• Flexibility in working hours to meet organisational needs. 

Additional Information 

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role. 

• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management. 

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

Kinship Minds is a transformative programme that enhances the support we provide to kinship carers in England and Wales. Our goal is to build kinship carers' confidence and equip them with the knowledge and skills to support children in their care - especially in recognising and responding to early signs of mental health issues. 

We are at the beginning of our journey to embed therapeutic and trauma-informed approaches across all areas of service delivery. This includes 1-to-1 support, digital resources and training, and peer support networks. 

The Strategic Trauma-Informed Practice Manager will lead this transition, helping us move from a trauma-sensitive organisation on a journey that becomes trauma-aware, trauma-informed, and ultimately trauma-responsive.

This strategic and hands-on role will help Kinship strengthen its therapeutic offer and build the confidence and capacity of staff and kinship carers to understand trauma and the impact it has, and provide strategies to support. We are particularly interested in experience in developing trauma-informed parenting training and resources.

The postholder will play a key role in developing and manualising our trauma-informed approach across core services: Kinship Connected, Kinship Reach, our Advice Service, and Peer Support Service. They will work with subject matter experts to develop trauma-informed approaches, toolkits and resources into everyday service delivery – based on the needs of kinship carers and their families.

You will need to be able to step into this role quickly, bringing your experience of building and developing trauma-informed approaches in complex services. You will have strong leadership capabilities, able to work at pace autonomously with creativity and dynamism.  You will need to have excellent attention to detail.

Key responsibilities include:

• Developing and leading Kinship’s trauma-informed strategy, ensuring the implementation of trauma-informed principles across all service delivery (for example, using Dr Karen Treisman’s approach). 
• Leading the development and manualisation of trauma-informed practice across Kinship Connected, Kinship Reach, the Advice Service, and the Peer Support Service. This includes resources, approach and content.
• Supporting organisational development to embed trauma-informed values in practice, culture, policy, and leadership, working with our Head of People and Culture.
• Developing reflective practice approach to support managers to staff and volunteer resilience particularly across services. This could include a ‘train the trainer’ approach.
• Auditing current practices and recommend systems and processes to support trauma-informed service delivery.
• Developing and delivering capacity-building approaches and resources for kinship carers to help them identify and respond to trauma and mental health needs in children. 
• Working collaboratively with subject matter experts to develop self-guided training, toolkits, and multimedia resources.
• Providing and leading expert input into the trauma-informed design and delivery of Kinship Connected, Kinship Reach, Advice Service and other 1-to-1 support programmes.
• Guiding frontline delivery staff to adopt trauma-informed practice, including the use of strengths-based approaches and flexible, family-led planning.
• Representing Kinship at external events and meetings to raise awareness of the services and to influence other organisations, policy and practice.  
• Full list of responsibilities in the the job pack below.

Essential knowledge, abilities, skills and experience includes:

• A qualified trauma-informed practitioner with significant experience in delivering or developing trauma-informed services.  
• Experience working with kinship carers or in adoption and fostering sector.   
• Proven experience applying the principles of trauma-informed care across organisations, preferably in children and family services. 
• Experience in designing and delivering training and coaching for professionals and/or families on trauma and therapeutic approaches.  
• Excellent understanding of safeguarding policies and procedures focusing on contributing to a culture which values transparency, reflective practice and continuous learning.   

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

How to apply

Please apply via Charity Job with your CV and you will also be asked to answer 5 short questions in place of a cover letter.

• Application deadline:  12pm, Friday 7 November 2025
• First interview:                 w/c 17 November 2025

Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!

Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Our programmes are safe, enjoyable, age-appropriate spaces where young people can engage with sensitive topics and “rehearse” for real-life scenarios. Participants are encouraged to be both consumers and producers of learning through script-work, role-play and creative media such as films and art. Throughout, we enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse. 

Tender has grown significantly in recent years. We have secured income from an increasing range of sources: corporates, major donors, trusts & foundations and statutory funders. We have done this with a small but highly effective development team.

With a clear strategic focus for the next five years, we are strengthening our development team to ensure we have the funding needed to achieve our strategic ambitions. We plan to grow both the extent of our reach across the country, and the difference we make to the people we work with. We are also planning to increase the effectiveness of our policy & influencing work, aiming to deliver significant, systemic change to how violence against women and girls is prevented.

You will play a pivotal role in raising the funding for our ambitions, focusing on statutory and trusts & foundations income streams. You will lead on both these income streams, managing existing funders and securing new funders. You will secure income from your own portfolio of funders and partners, and lead and inspire the team to achieve their own ambitious targets, both through new sources and through excellent stewardship of existing funders.

Role purpose

The main purposes of this role are:

• Researching, identifying and applying for grant funding and commissioning from statutory sources, trusts and foundations (T&F)
• Developing and writing high quality fundraising bids which align with the objectives and needs of statutory funders, T&F and Tender’s strategic objectives
• Managing and maintaining partnerships and relationships with a range of stakeholders (statutory funders, T&F, delivery partners, professionals in the sector, internal stakeholders)
• Developing the Statutory and T&F strategy in collaboration with the Development Director

Main responsibilities and duties

New business development

• Developing and implementing a strategy to develop relationships with, and maximise income from, statutory sources, T&F
• Working with service managers, designing, developing and submitting high-quality funding proposals to statutory sources, T&F which are technically sound, meet donor requirements and align with Tender’s strategic objectives
• Maintaining an up-to-date market awareness of grant-making trends and best practice in T&F fundraising
• Developing the overall statutory and T & F strategy with oversight from the Development Director
• Monitoring and reporting against business development plans to ensure objectives are achieved, and proposing plans for remedial action if projections are not on track

Relationships

• Managing relationships with Statutory sources and T&F funding Tender, building a deep understanding of the needs and requirements of each funder
• Developing and executing stewardship and relationship management plans for T&F to maximise the value and duration of their support for Tender
• Overseeing the production of high-quality monitoring reports for T&F, and using insights from funded programmes to develop case for support materials
• Working with other Tender managers to ensure the consistent tone and positioning of Tender in the implementation of marketing of all projects
• Line managing two Development Officers

Administration

• Working with the Governance team to improve operational effectiveness and quality service by identifying and implementing process improvements
• Contributing to the maintenance of Tender’s overall Development function, providing appropriate analysis and reports
• Developing and maintaining a funding database and ensuring it is up to date to effectively monitor and evaluate the strategy
• Completing all mandatory training, and proactively seek opportunities for ongoing professional development
• Ensuring that all policies and procedures are followed, including safeguarding, data protection and equal opportunities
• Working as a member of the Tender team and carrying out other duties that may be required to meet the needs of the organisation

You will be joining the newly formed Opportunities Team which has been designed to be holistically focussed on the growth of giver engagement, Partner engagement and thought leadership. Stewardship is often a surprise to new and potential clients and partners as they learn the breadth and depth of the services we can offer them, their families, their churches and the ministries they love. The Opportunities Team seeks to serve whoever we meet and triage their needs to the right expert in the Stewardship family. 

In this role you will work as part of our Opportunities Team to invite people into the community of generous Christian givers in the UK and serve UK Churches with support services and giving needs. You will attend events, speak on behalf of Stewardship and deliver content with excellence. You will have the opportunity to support the growth of Stewardship over the coming years as we identify new clients to join the ecosystem that enables Kingdom ministry to happen all over the UK and around the world. 

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

· Undergoing course of teaching or training in personal financial stewardship and giving/generosity or experiencing the benefits from personal discipleship in this area.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Employment and Progression Coordinator
Salary: £30,000 per annum, pro-rata (£24,000 per annum for 28 hours per week)
Hours: 28 hours a week, spread across Monday to Saturday (mostly Monday to Friday, 9am to 5pm, with occasional Saturday work to support projects)
Contract: Fixed Term until August 2028
Place of work: Action on Disability Centre for Independent Living, Mo Mowlam House, Clem Atlee Court, London SW6 7BF

About Action on Disability

Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations (DPOs). Guided by the Social Model of Disability, we work to remove barriers and promote equality, inclusion and choice for all Disabled people.

AoD is a medium-sized charity with a Board of Trustees, 27 staff, and a strong pool of casual staff and volunteers. Many of whom have lived experience of disability. We are proud that 100% of our Board and 54% of our staff identify as Disabled.

We deliver four key services: Youth, Employment, Welfare Benefits, and Independent Living.

AoD’s Employment Service

The Action on Disability Employment Service is setting the agenda for disability employment across London with great results. We are at the forefront of setting up and delivering supported internships for Disabled young people. We provide an holistic service from management and employer engagement to hands-on, supervised support work across all sites.

Our Employment Service welcomes external referrals and offers support for Disabled people via our in-work support service.

We are looking to recruit several support workers to expand our pool.

Purpose of the Role

The Employment and Progression Coordinator supports Disabled young people and adults to move into and thrive in paid employment. Working within AoD’s Employment and Supported Internship programmes, the postholder will provide person-centred guidance, job coaching, and practical in-work support.

The role includes supporting current and past interns, working alongside employers to create inclusive opportunities, and promoting the benefits of employing Disabled people.

Main Responsibilities

Supporting current and past Disabled Interns

• Provide 1:1 and group support to enable people to explore their skills, interests and aspirations, and move into meaningful paid work.
• Support participants to understand their rights at work and access reasonable adjustments.

Employer Engagement and Development

• Build and maintain positive relationships with a range of employers to create and sustain inclusive job and internship opportunities.
• Encourage employers to adapt roles where needed and to provide a supportive working environment.

Programme Delivery and Administration

• Support the delivery of the Employment and Supported Internship programmes, including one-to-one sessions, group activities, and outreach events.
• Support the planning and recording of participant journeys, including achievements, placements and outcomes, using Salesforce and other tools.
• Work in line with AoD’s aims, values and the Social Model of Disability.

Additional Information

• Some evening or weekend work may occasionally be required.
• An enhanced DBS check will be required.
• Travel across Greater London will be required; travel expenses reimbursed according to policy.
• All staff share responsibility for upholding AoD’s values and ensuring that our work reflects the principles of the Social Model of Disability.

In return we offer

• 25 days annual leave (pro rata), rising to 30 days after 5 years’ service
• Life Assurance (1x salary if enrolled in the auto-enrolment pension)
• Company sick pay (2 weeks after 6 months’ service; 1 month after 12 months)
• 2 weeks Disability Leave pay
• Employee Assistance Programme

Closing Date: 19th November 2025
Interview Dates: Week commencing 24th November 2025

We welcome applications from Disabled people and will provide reasonable adjustments at all stages of recruitment and employment.

We are actively encouraging Disabled people to apply.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Action on Disability prides itself on being an accessible and equal opportunity employer.

No agencies please.