Administrator and communications manager jobs

Senior Recruitment Consultant (Manager fast-track)

Location

Preston

Length of contract

Full time and permanent

Hours

37.5 hours per week, Monday to Friday

To be worked between 8am and 6pm (inc 30-minute unpaid lunchbreak)

Pay Scale

£34,000 per annum plus on target bonus

Responsible to

Operations Director

Holiday entitlement

Paid holiday entitlement of 28 days, plus 8 bank holidays

Plus a day’s leave on your birthday, plus a wellbeing day’s leave

The Role

The purpose of the role is to win vacancies and place ex-offender candidates into sustainable paid employment with local employers. Working towards a promotion to Manager within 6 months, you will then also provide leadership to the Preston office team, being responsible for the management and

Purpose

We place people with convictions into paid work, so they can build purposeful lives and see their families thrive

Mission

We do this by providing practical employment support, linking them to companies with good jobs

Vision

A  society  where  people’s  past  convictions  don’t  define  their  employment future

Duties and Tasks

There are four main areas of work, all of which are vital to achieving the key positive outcome for the individuals we support: sustained meaningful employment.

1. New Employer Engagement

Expanding our network of employers to generate a regular flow of job opportunities, allowing us to place our candidates into work.

This will require new business development and excellent ongoing relationship management. You will identify which jobs are most sought after by our typical candidates and which are more specialist or occasional opportunities. Equally, you will gravitate towards employers who demonstrate agility and responsiveness in their hiring processes. Your client contacts are more likely to be business owners, divisional managers and site supervisors than social value or EDI teams.

You will:

• Proactively approach local employers who are advertising paid jobs that could suit current candidates on our books, for example through online searching using keywords for skills and industry sectors, sending over candidate details with the goal of obtaining recruitment instructions and securing interviews.
• Speculatively approach organisations that are not currently recruiting but are likely to have suitable vacancies in the future that match the typical skillsets of our candidates.
• Maintain a follow-up database of active and prospective clients and take ownership of industry sectors or geographical areas, in consultation with colleagues, to avoid duplication and maximise reach.
• Visit employers to explain our services, answer questions around protocols for interviewing or hiring ex-offenders and gain a clear understanding of the workplace environment, travel routes and employer requirements.
• Select and submit candidates who you consider suitable for vacancies, advocating for each individual based on your knowledge of them, their references, and the positive changes and efforts you have witnessed.
• Be prepared to positively challenge employer assumptions where you believe reluctance to consider a candidate is unfounded.
• Disclose the candidate’s offending history and risk profile, emphasising their personal attributes and work strengths.
• Guide employers through the interview and hiring process in close consultation with the candidate.

2. Job Finder Support

Interviewing ex-offenders, offering one-to-one job coaching to help them into work and providing ongoing mentoring during their first 12 months of employment.

Ours is a face-to-face, holistic and wraparound service that culminates in our candidates finding good jobs that last, with a wide array of socially inclusive employers. Our job finder support can begin in custody and continue through the gate into the community, or start within the community. Typically, we work with an individual for between one and three months to establish work readiness and continue supporting them for up to a year after they secure employment. Many people remain in touch and return to us for subsequent jobs over a period of years, and we consider our door to always be open.

You will:

• Conduct one-to-one assessments with job-seeking candidates and, using your professional judgement, either accept them directly into our paid-work search services or refer them to partner organisations for pre-employability support where barriers such as substance misuse or homelessness remain significant.
• Work with candidates over several weeks and months as a job mentor, meeting regularly to support all aspects of their job search.
• Help craft effective CVs and disclosure letters, ensuring candidates understand the facts and disclosure obligations relating to their spent and unspent convictions.
• Check that candidates have the correct Right to Work documentation and arrange replacement birth certificates and National Insurance letters where required.
• Book candidates onto relevant third-party training courses, including CSCS cards, HGV driver training and renewable energy qualifications.
• Encourage candidates’ own job search activity, including teaching them how to use online job boards and supporting them to complete online application forms.
• Submit candidates for opportunities available through our network of inclusive employers and proactively seek additional vacancies on their behalf.
• Organise interviews, ensuring candidates have the means to travel and appropriate interview clothing, providing support where required.
• Follow up after interviews, helping candidates manage expectations, process outcomes and rebuild confidence where applications have been unsuccessful.
• Confirm job starts with both candidate and employer, ensuring candidates have access to any required workwear and support with travel-to-work costs.
• Provide practical support where needed, including food parcels, hygiene packs, pre-loaded SIM cards, clothing and utility top-ups.

In-Work Support

After employment begins, there can often be unforeseen challenges facing newly employed candidates, particularly recent prison leavers. These may be practical, emotional or lifestyle-related. The strongest opportunity to advocate for a candidate and help sustain employment comes from having built trusted relationships with both the individual and their employer.

You will:

• Advise employers on successfully onboarding new employees during their first few weeks and months in work.
• Help employers understand and accommodate any additional support needs, such as housing transitions, medical requirements or probation appointments.
• Be aware of and navigate any negative Google or media reporting about a candidate’s previous offending, including advising on measures to protect privacy and reputation where appropriate.
• Remain in regular contact with candidates during their first 12 months in employment through check-in calls and meetings.
• Record all candidate and employer interactions and outcome reporting on the Itris recruitment CRM database.

3. Management of the Preston Team (Within Six Months)

You will:

• Line manage and develop the Preston office’s Recruitment Consultants, Trainee Recruitment Consultants and Resourcer, leading by example across business development and candidate support activities.
• Run the Preston office efficiently and effectively, ensuring the charity can carry out its work and, alongside the Operations Director, help develop, agree and implement business, operational and annual plans.
• Identify appropriate methods for monitoring office performance and report regularly to the Operations Director on performance against business, operational and annual plans and budget expectations.
• Ensure the office is aware of best practice and consistently works to achieve this within the constraints set by the Trustees and available resources.
• Facilitate regular group clinical supervision sessions for yourself and all team members.

4. External and Internal Relations

You will:

• Maintain and extend a network of referral partners who can direct candidates to us for job finder support, including charities, Jobcentres, probation services and police teams.
• Cultivate these relationships through regular visits, communication and updates.
• Assist in developing the charity’s local public profile and foster positive relationships with government, statutory, voluntary, private sector and other external stakeholders.
• Monitor changes in the external environment that may affect the charity, proactively advising the Operations Director and taking appropriate action where necessary.

This is a non-exhaustive list of tasks and may be amended from time to time in line with the needs of the charity.

Our Interview Process

This vacancy will close on 6th September, with applications being shortlisted on 7th September.

If you are successful at the shortlisting stage, you will be invited to attend the first stage of our interview process on Tuesday 8th September, between 4:30pm and 7pm, at our new offices in Preston.

We want our recruitment process to give you the opportunity to get to know The Recruitment Junction (TRJ) just as much as it allows us to get to know you.

Rather than a traditional first interview, we will be holding a relaxed group recruitment evening with a ‘speed-dating’ style interview format. This is for applicants for all THREE DIFFERENT VACANCIES we’re hiring for, for the new Preston team.

The evening will begin with an introduction to TRJ from our CEO and Senior Leadership Team, giving you the opportunity to hear more about who we are, our values. the work we do and what it is like to be part of our team. You will also have the opportunity to ask questions in an open audience environment, allowing you to find out more about TRJ, our work and our organisation. Refreshments will also be provided..

You will then have a short, informal, face-to-face conversation with one of our hiring managers. This is designed to be a relaxed opportunity for us to learn a little more about you, while also giving you the chance to ask questions and decide whether TRJ is somewhere you would like to continue pursuing a career.

Following the first-stage event, we will invite successful candidates for a formal final interview.

Key dates:

• Applications close: 6th September
• Shortlisting: 7th September
• Stage One – Recruitment Evening: Tuesday 8th September, 4:30-7pm
• Stage Two – Formal Final Interview: Wednesday 16th September – time to be confirmed

We hope this approach creates a welcoming and informal first stage, giving you a genuine opportunity to learn more about TRJ, meet members of our team and decide whether we are a fit for each other.,

It’s an exciting time for War Child. We are sector-leading with our heritage, connections, and relationships in the world of music, gaming and events. Our friends are superbly connected and ready to use their networks to help us. With a talented, hard-working team, we deliver amazing, creative fundraising in spades that has a huge capacity to inspire people. 

We’re looking for a Philanthropy Assistant to join our dynamic and high-performing team. You will be directly supporting the Philanthropy, Trusts & Institutional Funding and Principal Giving fundraising teams through excellent administration and organisation skills, attention to detail, verbal and written communication skills and be part of the team thinking creatively to achieve our strategy goals. In doing so you’ll enable War Child to support more of the world’s most vulnerable children. 

The ideal candidate will be someone eager to learn about fundraising with a keen interest in growing their skills and experience and the enthusiasm to work with supporters to bring about positive change to children’s lives. 

The team regularly comes together in our London office for collaboration, relationship-building and key meetings. The successful candidate will be expected to attend these in person and support events in London and elsewhere, as required. 

If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you. 

Your role 

This role provides administrative and coordination support across War Child's Philanthropy, Trusts & Institutional Funding and Principal Giving fundraising teams. Working with colleagues in these functions, you will help maximise our capacity to maintain and grow relationships with high value and major donors, trusts, foundations and institutional funders. 

You will provide high-quality administrative support across a range of projects, campaigns and fundraising activities, enabling managers to effectively steward their portfolios and build strong donor relationships. As part of an ambitious and collaborative team, you'll play an important role in helping secure vital funding to support children affected by war. 

Your responsibilities 

Administration: 

• Support the team on general administrative tasks including (but not limited to) raising purchase orders, donation processing, income reconciliation, event liaison, venue & catering support, arranging travel and booking internal and external meetings.

• Take minutes in key meetings and share action points with wider teams. 

• Monitor the team info email inbox and direct queries to the relevant team. 

• Ensure that all of team documents, reports and event documents are correctly filed on the War Child internal system for easy reference for the Fundraising Team. 

Research: 

• Lead on the research of new prospects to prepare fundraisers ahead of donor meetings or donors attending events (including creating event biographies). 

• Conduct due diligence and ethical screening of prospective donors, partners and funding opportunities in line with War Child’s due diligence policy, identifying and assessing reputational, ethical and legal risks. 

• Provide administrative and coordination support to the Philanthropy team to help deliver donor stewardship, cultivation and solicitation activities that contribute to achieving income targets, including supporting lapsed donor re-engagement. 

• Lead on the research of existing donors, foundation’s trustees and institutional donor staff to understand their networks and to maximise their potential across the Fundraising teams. 

Communications and Events: 

• Support the team to ensure communications with donors and partners are categorised, updated and stored accurately on War Child’s database, Salesforce and use Dot Digital/Salesforce to send automated comms.

• Support on the creation of donor communications which includes (but is not limited to) creating event programmes, event proposal documents, event invitations and donor impact reports/proposals. 

• Support the Philanthropy team in particular on event planning and event delivery including supporting the admin tasks for War Child’s flagship gala, The Wassail, held in December. 

• Represent War Child with commitment and enthusiasm to build new relationships and contacts for War Child, supporting colleagues to ensure that new prospects are followed up and their interest capitalised on. 

• Develop strong relationships and maintain excellent communication channels with other teams and departments across War Child. 

• Actively participate in regular department and team meetings, contributing to strategy discussion and decisions that will be beneficial to the development of fundraising activities. 

• Contribute to creating a culture committed to the safeguarding of children and adults and compliant to WCUK’s Integrity & Safeguarding Policies.

• We are committed to building an inclusive and equitable workplace. All staff are expected to actively contribute to this by embedding principles of diversity, equity, inclusion, and belonging into their day-to-day work, decision-making, and interactions with colleagues, partners, and supporters. 

These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the role. 

You are: 

• Someone with a keen interest in relationship-based fundraising. 

• An interest in (or ideally some experience of) supporting public/private events from creation, through planning and to event delivery. 

• Take a proactive approach to communication by seeking clarification when needed, escalating risks or challenges promptly, and keeping managers informed where priorities conflict or support is required. 

• Able to undertake detail-oriented administrative tasks efficiently and to a high-quality standard. 

• Familiar with managing your workload to meet deadlines, manage priorities and hit targets. 

• Able to demonstrate strong written and verbal communication skills. 

• Able to design clear, engaging and professional presentations, proposals, reports (preferably on Canva). 

• Ability to undertake basic analysis of data for research and screening purposes. 

• Highly adept at using and managing Outlook calendars and inboxes, including those that are not your own. 

• A competent user of Microsoft Office applications, including Excel and PowerPoint. 

• A true team player, able to maintain effective and collaborative working partnerships with internal and external stakeholders. 

• Able to get up to speed with fundraising regulation and GDPR, and its implications for fundraising policy and practice. 

• Able to use or effectively get up to speed with SharePoint and Salesforce quickly. 

• Naturally discreet and highly trustworthy. 

• Able to attend the London office for meetings and events, and to support events, including some occasional evenings or weekends (time off in lieu provided). 

To provide support to the small Finance and Administration team at Heart Research UK.

The role is office based and for 22.5 hours per week, with working pattern to be agreed but must include Friday morning.  

Key Tasks and Responsibilities

· Assist the team in maintaining accounting records for both the Charity and the Trading Company

· Purchase Invoices – obtain relevant authorisation, code and process invoices onto Xero, produce and send remittance slips

· Process staff expenses onto Xero

· Create and upload payments on bank account

· Process all credit card transactions onto Xero

· Process expenses

· Arrange set up of new standing orders, direct debits and other regular payments

· Input any other income or expenditure onto bank as required

· To assist in uploading regular donations to Beacon

· Create sales invoices as required and maintain sales ledger 

· Credit control – periodic review outstanding balances and chase overdue amounts

· Undertake general administration tasks including call handling, sending out mail and issuing temporary parking passes.

· Cover reception area in the absence of receptionist

· Undertake any other appropriate duties as requested  

Person Specification

HRUK is an equal opportunities employer committed to providing equal opportunities for all.

You will be proactive, resourceful and a great team player.

You will be an excellent communicator to a variety of audiences.

You will have a genuine interest in the charity sector and a shared commitment to HRUK’s culture and values.

Want to make a difference to people’s lives? Then join our small team at Immunodeficiency UK, a charity devoted to supporting people living with poor immune systems.

About Immunodeficiency UK

Our charity aims to create an environment that ensures those affected by immunodeficiency have the knowledge to live fully, manage their condition effectively, and have their health needs understood and addressed by the healthcare system.

Each year we help hundreds of people through our helpline, educational resources, practical support, hardship grants, and our strong patient voice. We work on a range of projects to help improve patient care. You can find out more about our work by visiting our website and reading our annual impact reports..

This is a varied and interesting opportunity working for a charity that goes above and beyond in supporting people with primary and secondary immunodeficiency. The role offers an opportunity to exercise your creativity on varied and interesting projects that can make a real difference. You will receive excellent support and encouragement from our CEO and Trustees.

Responsibilities

As the Digital Communications and Fundraising Officer, you will play a key role in raising the charity's profile and awareness of primary and secondary immunodeficiency, growing supporter engagement, and generating income to support our work.

• You’ll develop and implement a digital communications strategy
• You’ll create and publish content across our website, email, social media and digital publications
• You’ll manage the website, ensuring content is accurate, accessible and up to date
• You’ll produce multimedia content — graphics, video, photography and case studies
• You’ll manage our social media accounts and our monthly newsletter
• You’ll plan and deliver digital fundraising campaigns
• You’ll create fundraising appeals, supporter communications and impact reports
• You’ll gather and share impact stories using a storytelling approach

This job is for you if:

• You’re confident in managing social media and creating digital content
•  Are familiar with email marketing platforms, customer relationship management (CRM) systems and                WordPress
• Have experience in planning and delivering fundraising or marketing campaigns
• Have strong organisational skills and the ability to manage multiple priorities independently

Charity or non-profit experience is a plus, as are graphic design or video editing skills.

Diversity and inclusion

Immunodeficiency UK is committed to equality, diversity and inclusion, and welcomes applications from all suitably qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, sexual orientation, or any other protected characteristic.

Closing date is Friday 4th September at 5pm. Applications generated by AI will not be considered.

Interviews will take place the week commencing 14th September. 

About Us

Choose Love supports refugees and forcibly displaced people across the world, ensuring they have what they need when they need it. The support we provide ranges from lifesaving search and rescue boats to hot, nutritious food, clothes and legal advice. We’re a small, agile and ambitious team who are powered by our vision of a world that chooses love and justice every day for everyone.

As our Office and Facilities Manager, you won't just keep the lights on and the supplies stocked you'll be the person who makes our office a place people actually want to be. You'll bring warmth, energy and sharp organisational instincts to everything from health & safety and vendor contracts to onboarding new colleagues and pulling off brilliant team events. You'll also lend a hand to our People team with day-to-day HR admin, so a genuine interest in people operations is a real plus.

What you'll be doing:

• Running the office day-to-day supplies, suppliers, maintenance, tech liaison, and everything in between
• Leading on health & safety, fire risk assessments, evacuation drills and workplace compliance
• Being the friendly first point of contact for office and facilities queries, and for general enquiries via our website
• Supporting the People team with HR admin onboarding, records, recruitment coordination and starter/leaver processes
• Organising all-staff meetings, away days and key events that bring our culture to life
• Negotiating contracts and driving value for money with external suppliers

What we're looking for:

• A proven track record running a fast-paced, high-functioning office
• Strong organisational and project management skills, with the ability to juggle multiple priorities calmly
• Experience negotiating and managing contracts and external contractors
• Confidence with MS Office, Google Workspace and everyday office systems
• Solid working knowledge of office health & safety and risk management
• A discreet, trustworthy approach to sensitive information
• A natural host someone who makes people feel welcome, valued and included
• A genuine commitment to Choose Love's mission and to embedding EDI into everything you do

Charity sector experience is a bonus, not a requirement what matters most is your energy, your organisational skill, and your commitment to creating a workplace where people can do their best work.

If you're a proactive problem-solver who thrives on variety and wants your work to genuinely matter, we'd love to hear from you.

The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.

We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Surrey.

Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.

Your work will involve maintaining and monitoring our existing HCT peer projects across Surrey. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects. 

This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Surrey Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.

We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed.

About Transform Justice

Transform Justice is a national charity working for a fair, open and compassionate justice system. We believe that evidence about what works to reduce crime and prevent reoffending should be at the heart of policy decisions and embedded into practice.

We work to promote change by generating research and evidence to show how the system works and how it could be improved, and by influencing practitioners and politicians to make changes to the justice system. Current projects include our FairChecks campaign for criminal records reform, our mass court observations programme CourtWatch London, and our work to reduce the unnecessary pre-trial imprisonment of children

The role

We are seeking a dynamic senior campaigns and communications officer to drive our public impact. You will lead communications for our high-profile FairChecks campaign for criminal records reform, coordinate our popular podcast, and elevate the digital presence of Transform Justice. This is a multi-faceted role combining grassroots movement-building, digital marketing, and creative content production.

The role is home-based and you will use your own equipment, so you will need to be able to work on your own with little day-to-day supervision. There is the option to work at an office in Old Street, London up to two days a week with other Transform Justice team members. The team also meets regularly online and for fortnightly in-person team meetings in London.

Key responsibilities

Campaigning

● Leading campaign communications for FairChecks

● Using Google Ads, social media advertising and media engagement to recruit new FairChecks movement members and promote various other projects

● Driving active supporter participation by designing direct campaign actions via Action Network

● Shaping the strategic direction of the FairChecks campaign and tracking progress

Producing content for newsletters and social media

● Drafting newsletters for various project mailing lists

● Overseeing the social media accounts for various projects

● Producing succinct social media copy, including story-based posts

● Designing basic graphics and video content using Canva, Premiere Pro or alternative

Managing websites and production of reports

● Managing the Transform Justice and FairChecks websites via WordPress

● Editing and proofreading reports, briefings and submissions

● Leading on visual design and production of reports using InDesign

Providing administrative support

● Organising meetings and assisting with podcast scheduling

● Preparing and sending stakeholder correspondence

● Inbox management for general and project enquiries

● Other reasonable duties as required

Skills and experience

Essential

● At least two years of work experience in a campaigns or communications role.

● Proven track record in digital campaigning, mass email communications, mobilisation, petitions or other digital actions.

● Demonstrable experience creating social media content, including proficiency in basic graphic design using platforms such as Canva.

● Strong attention to detail and proven ability to produce accurate work.

● Ability to communicate clearly and concisely in writing and adapt tone based on audience.

● Ability to work remotely with little supervision and use initiative to achieve your objectives, seeking advice and support when needed.

● Flexible, willing and enthusiastic to work on a range of different projects and tasks.

● Committed and driven to help achieve the aims of Transform Justice.

● Applicants must already have the right to work in the UK.

Desirable

● Experience using Action Network

● Experience using Canva

● Experience using WordPress

● Proficiency in InDesign

What we offer

● A collaborative, passionate, and supportive working environment.

● Flexible working hours and hybrid office options.

● Opportunity to buy extra leave days

● Enhanced maternity pay

● Opportunities for professional development and training.

Transform Justice is committed to fair recruitment and the inclusion of applicants with criminal records. This position is covered by the Rehabilitation of Offenders Act 1974. For this role, the disclosure of a criminal record is not required.

We are looking for an experienced, proactive Mental Health Practitioner to manage our Recovery Service in Whalley Range, Manchester. You'll lead a dedicated team providing person-centred care for 11 individuals with enduring mental health needs and one with a learning disability.

Our service focuses on developing skills and confidence for independent living and an active lifestyle. We empower service users, encouraging self-management, resilience, and strength-based approaches rooted in respect and positive regard.

In this role, you'll support the Service Manager in line-managing the team, meeting service user goals, conducting holistic assessments, and creating support plans with accurate records on our ECCO system. Strong customer care and proactive communication skills are essential for managing risk and ensuring service user welfare.

You'll demonstrate warmth, compassion, and build trusting relationships based on empathy and respect. Engage service users in meaningful planning and therapeutic activities, working collaboratively with their families and mental health professionals and agencies. An up-to-date understanding of recovery principles, mental health legislation, and interventions is required, along with knowledge of the MHA, MCA, DOLs, and care standards.

Ensure safe management and administration of medicines. Excellent written and verbal communication skills are required to plan and organise care delivery, with flexibility to work shifts on a rota system. Be well-organised, professional, and credible with multidisciplinary team members, demonstrating leadership and management competencies.

At least 2 years of practitioner experience is essential for this role.

Supervisory or management experience as well as relevant qualifications are desirable for this role.

If you're hardworking, resilient and reflective with a commitment to safeguarding vulnerable individuals, we encourage you to apply.

Vacancy Reference Number: 93727

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship, and we are unable to accept applicants with Skilled Worker Visas.

Harris Hill is seeking a Fundraising Assistant ASAP until mid November, to support the fundraising team at well known charity, full time, with 2dpw in the office.

About the Role:

As Fundraising Assistant, you will provide essential administrative and supporter care support to the fundraising team, ensuring accurate records, smooth processes and timely responses. You will help coordinate event logistics, maintain up-to-date fundraising data, and play a key role in delivering a professional and positive journey for all supporters.

Key Responsibilities:

• Handle day-to-day supporter enquiries via phone, email and post, ensuring prompt, courteous and accurate responses.
• Process donations, direct debits and gift acknowledgements, following agreed procedures and timelines.
• Maintain and update fundraising databases and CRM records, including contact details, communication preferences and activity logs.
• Support the planning and administration of fundraising events, including invitations, registrations and attendee communications.
• Prepare and distribute standard supporter communications, thank-you letters and receipts.
• Assist with data entry and basic reporting to support fundraising campaigns and appeals.
• Coordinate the collation and organisation of event materials, packs and resources.
• Provide general administrative support to the fundraising team, including filing, scanning and document management.

Key Requirements:

• Experience in supporter care, customer service or a similar people-facing administrative role.
• Proven background in fundraising administration or charity administration.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Confident using databases or CRM systems to update and retrieve supporter information.
• Organised approach with the ability to manage multiple tasks and meet deadlines.
• Clear, professional communication skills, both written and verbal.
• Comfortable working in a hybrid environment, managing tasks independently and collaboratively.

Desirable Skills:

• Experience supporting fundraising events or community campaigns.
• Familiarity with charity fundraising regulations and best practice.
• Previous use of a fundraising-specific CRM or donor management system.
• Experience producing basic reports or lists from databases.
• Background in a charity, non-profit or membership organisation.

Qualifications:

• GCSEs (or equivalent) including English and Maths.
• Further education in administration, business, communications or related field preferred.
• Any training or certification in fundraising, supporter care or customer service advantageous.

If you are a detail-focused administrator with a passion for supporter care and fundraising, this temporary role offers a meaningful opportunity to contribute—apply now to be considered.

Role Description

Working closely with colleagues and project partners, the Volunteer Manager will lead the recruitment, training, development and management of volunteers across the Cathedral and Abbey site as part of the Abbey of St Edmund Reborn project, funded by The National Lottery Heritage Fund.

The postholder will develop and implement a comprehensive volunteering strategy, ensuring volunteers are recruited safely, supported effectively and equipped with the skills to deliver a wide range of roles. The role will promote an inclusive volunteering culture, strengthen partnerships and ensure volunteers make a meaningful contribution to the Cathedral, the Abbey site and the wider heritage project.

About Our Volunteers

Volunteers are at the heart of Cathedral life and make an invaluable contribution to worship, welcome, learning, heritage, visitor engagement and events. Current volunteer opportunities are wide and varied, including Bell Ringers, Guides, Flower Arrangers, Shop Volunteers, Learning Volunteers, Sunday Morning Coffee Volunteers, St Ed's Singers, Gardeners, Young Families Volunteers, Servers, Events Volunteers, Vergers and Welcome and Information Volunteers. The Volunteer Manager will support these established teams while developing new opportunities as the Abbey of St Edmund Reborn project progresses.

Key Responsibilities

Volunteer Strategy and Leadership

• Develop, implement and review the Cathedral's Volunteering Strategy.
• Lead the development of a sustainable volunteer programme.
• Ensure volunteering reflects sector best practice and supports the Cathedral's strategic objectives.
• Build strong working relationships with volunteer team leaders and provide ongoing support and guidance.
• Act as the primary point of contact for volunteers.

Recruitment, Induction and Volunteer Management

• Lead the recruitment, induction and ongoing management of volunteers across a wide range of roles.
• Ensure all volunteer recruitment complies with Church of England Safer Recruitment principles, including references and DBS checks where required.
• Develop and maintain volunteer role descriptions in partnership with volunteer team leaders.
• Maintain an accurate volunteer database, matching volunteers' skills and interests with organisational needs.
• Produce, maintain and regularly review the Volunteer Handbook.
• Receive volunteer feedback, concerns and ideas, escalating issues where appropriate.

Training and Development

• Design, coordinate and deliver volunteer induction, training and ongoing development programmes.
• Identify opportunities for volunteers to develop new skills.
• Ensure safeguarding and mandatory training remains current and accurately recorded.
• Regularly review volunteer practices to maintain high standards of service and visitor experience.

Inclusion, Engagement and Communications

• Promote equality, diversity, inclusion and accessibility throughout the volunteer programme.
• Develop recruitment approaches that encourage applications from underrepresented communities and remove barriers to participation.
• Implement an effective volunteer communications plan to keep volunteers informed, engaged and recognised.
• Work closely with the Marketing and Communications Manager to promote volunteering opportunities and celebrate volunteer achievements. Key Responsibilities

Partnership Working

• Work collaboratively with partners including English Heritage, Historic England, West Suffolk Council and local organisations to ensure a consistent and positive volunteer experience across the Cathedral, Abbey and wider heritage site.
• Develop and maintain productive relationships with community organisations across the region.

Monitoring, Evaluation and Budget Management

• Collect, monitor and analyse volunteer data, including volunteer numbers, hours and feedback.
• Support project evaluation and reporting requirements for the Abbey of St Edmund Reborn project.
• Produce regular reports identifying trends, achievements and future opportunities.
• Prepare and manage the volunteer budget, monitoring expenditure and reporting against forecasts.

Visitor Experience

• Ensure volunteers contribute to an outstanding visitor experience for all users of the Cathedral, including worshippers, pilgrims, tourists and event attendees.
• Support volunteers in presenting a welcoming, professional and inclusive image of the Cathedral in all interactions with visitors and stakeholders.

General Responsibilities

• Demonstrate commitment to the Cathedral's values, mission and inclusive culture.
• Work collaboratively with clergy, staff, volunteers and the wider congregation.
• Comply with all organisational policies relating to safeguarding, health and safety, equality, data protection and other statutory requirements.
• Work flexibly, including occasional evenings, weekends and Bank Holidays. Time off in lieu will normally be provided, with overtime payable for agreed external events where applicable.
• Undertake any other duties reasonably required by the Chief Operating Officer.

Person Specification

Essential Qualities

• Managing volunteers across a range of roles using recognised best practice.
• Developing and implementing volunteer strategies, policies and procedures.
• Recruiting, inducting, training and supporting volunteers.
• Working successfully with paid staff and volunteers. Monitoring, evaluating and reporting on projects or programmes.
• Developing partnerships with community organisations, charities or public bodies.
• Leading teams within a visitor-focused environment.
• Line management, partnership working and stakeholder engagement.
• Working with diverse communities and promoting inclusive participation.

Knowledge and skills

• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise competing demands.
• Ability to influence, motivate and build positive relationships with a wide range of stakeholders.
• Ability to work effectively within a heritage, commercial and place of worship environment.
• Strong IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.

Personal Attributes

• Understanding of the Cathedral's role as a place of worship, welcome, heritage and community engagement.
• Flexible approach to working hours, including occasional evenings and weekends.
• Collaborative, approachable and committed to excellent visitor and volunteer experiences.
• High Emotional Intelligence

Desirable Qualities

• Experience within a cathedral, church or heritage organisation.
• Background in heritage, tourism, hospitality or the cultural sector.
• Degree or equivalent professional qualification.
• Awareness of the ministry, mission and civic role of the Church of England and its cathedrals

As a Service Manager, you will lead the day-to-day delivery and ongoing development of the Newham Together Cafe, ensuring the service provides safe, high-quality, recovery-focused support to people experiencing or approaching a mental health crisis.

What you'll do 

• Lead the operational delivery and development of the service, ensuring it meets contractual requirements, quality standards and the needs of the local community
• Provide effective leadership, line management, supervision and support to staff and volunteers, promoting a positive, inclusive and high-performing team culture
• Monitor service performance, outcomes, capacity, safeguarding and risk, using data and feedback to drive continuous improvement and ensure effective service delivery
• Build and maintain strong partnerships with NHS services, commissioners, local authorities and community organisations, representing the service at partnership meetings and multi-agency forums.

Please see the job pack for more information. 

Charity and Staff Management

• Delegated responsibility for the day-to-day running of the charity, office administration, line management and supervision of the small staff team
• Liaison with HR support service, supported by the Chair and Treasurer
• Lead on digital development and liaison with external IT support service
• Lead on monitoring, evaluation and learning
• Lead on dealing with any concerns, complaints, or safeguarding issues, and act as the charity’s Designated Safeguarding Lead, supported by the Safeguarding Trustee and Chair
• Maintain the charity’s Risk Register

Strategic Development

• Operational implementation of the Board-led Strategic Plan including providing regular reports for trustees and members as required
• Develop and manage annual operational plans and reports, supported by the Trustees
• Working with the Client Representative Trustees, support clients (Disabled people with Assistance Dogs) to participate in the charity’s development
• Manage accreditation with Assistance Dogs International and standards

Promotion and Communications

• Promote the work of the charity positively and proactively, manage and ensure consistency of the charity brand across communications
• Liaison with Assistance Dogs International, Assistance Dogs UK (ADUK) and fellow member organisations, including attendance at ADUK meetings
• Maintain and develop key relationships, supported by relevant staff and trustees
• Manage communications with members (clients and trainers)

Finance and Fundraising

• Work with the Treasurer and relevant staff to support the management of annual budgets, financial reporting and monitoring
• Operational implementation of the Fundraising Strategy, working with relevant staff and trustees

Governance and Compliance

• Support the Board of Trustees to ensure high standards of governance and compliance with all legal requirements affecting the charity
• ·Support the development of new processes, procedures and policies, with regular monitoring and reviews
• Health and Safety lead, responsible for completing any RIDDOR paperwork as and when required

About the role:

At Camden Young Person’s High Support Accommodation Service, nights matter. They can be the point where worry, distress, conflict or risk comes to the surface - and where calm, skilled leadership can make all the difference. As Night Manager, you will lead the overnight service, making sure young people experience safety, consistency and support when they need it most.

You will be the senior operational decision-maker overnight, leading the night team to respond confidently to incidents, safeguarding concerns, missing young people procedures, building safety, visitor access and any actions handed over from the day team. You’ll work with a high level of independence, while knowing when to liaise with the on-call manager, emergency services or wider management team to keep young people, staff and the building safe.

This is also a role about connection. You’ll line manage, support and guide Night Workers, oversee locum or agency staff where needed, and make sure overnight learning, handovers and emerging themes are shared clearly with the Service Manager and wider team. Through trauma informed, strengths-based and psychologically informed practice, you’ll help build a service where night and day support feels joined up, purposeful and ambitious for young people’s futures.

*Please note, this is a night working role. 

About you:

• You are calm, confident and steady under pressure, with the judgement to manage risk overnight and know when to escalate.
• You have experience supporting, supervising or leading staff in supported accommodation, youth work, social care, housing or a similar setting.
• You understand the needs, strengths and risks of young people in high support accommodation, including safeguarding, trauma, distress and non-engagement.
• You can create clear structure without losing warmth, building a team culture where staff feel supported, accountable and able to do their best work.
• You communicate clearly and confidently, with strong records, handovers and partnership working that help keep support joined up across day and night.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Tuesday 18th August at midnight

Interview date: Thursday 27th August at SHP Head Office in Kings Cross

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed

Summary of some of the main duties for full details and how to apply visit the website link provided.

•Lead the development and delivery of integrated marketing campaigns across HOME’s full artistic, engagement and membership programme, working collaboratively with internal teams and external partners.
•Collaborate with the Head of Digital to plan and deliver integrated campaigns, ensuring messaging is consistent across digital and physical channels and guided by audience insight. 
•Lead the development of campaign messaging and positioning, ensuring clear, consistent and compelling communications tailored to HOME’s target audiences across different artforms and initiatives. 
•Partner with the Head of Digital to design and deliver multi-channel marketing campaigns across HOME’s entire programme, ensuring they meet or exceed income targets and contribute to audience growth. 

•Work closely with the Head of Digital to apply audience insights and segmentation in campaign planning and creative delivery. 
•Lead HOME’s media buying. Plan and manage out-of-home advertising strategies, ensuring creative alignment, timely delivery, precise targeting and budget control. 
•Be the lead for HOME Communications, Manage HOME’s relationships with PR agencies and build successful relationships with media partners and influencers. 
•     Manage freelance marketers and designers – briefing, negotiating and overseeing delivery. 
•Collaborate with visiting companies, artists, producers, funders and distributors to maximise shared marketing opportunities and ensure strong promotional presence. 

Team: Marketing and Communications

Reports to: Director of Audiences

Responsible for: 3 People