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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Member and Supporter Experience Officer (summer placement)
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London. London attendance on Tuesdays)
Duration: 3 months (2 July – 6 October)
Interview dates: Interviews will be conducted on a rolling basis while the role remains open due to the quick turnaround required for this position.
*This role sits within a pay grade with a pay range of £25,813 to £33,052, The salary on appointment will be set at the lower end of the pay range, to a maximum of £28,394 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
We will be conducting interviews on a rolling basis as suitable candidates apply, and we are looking for the successful candidate to start from 2 July.
Context and purpose of role
At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.
This short-term placement provides hands-on experience in delivering excellent supporter service at the Ramblers. The postholder will support the Member and Supporter Experience team in responding to enquiries, maintaining supporter data, and contributing to improvements in the supporter journey.
Key responsibilities
Supporter Engagement
Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.
Escalate complex, safeguarding and complaint-related enquiries appropriately.
Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
Acknowledge and thank donations and other payments in a timely and personalised manner.
Payment processing
Process and manage in-bound financial payments in an accurate and timely manner
Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.
Data integrity and CRM Management
Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.
Support key supporter administration tasks (e.g. welcome pack data send)
Problem-solving and complaints handling
Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.
Handle complex technical enquiries related to our digital tools such as app, website, insight hub, with support from the team.
Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.
Volunteer support
Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.
Other
Undertake such other duties as may be reasonably required of the post.
Engage and proactively develop excellent working relationships across the organisation.
The person
Knowledge, Skills and Experience
Essential:
A high standard of organisational, interpersonal and communication skills.
An excellent telephone manner.
An ability to maintain high levels of accuracy at all times.
Ability to adapt style, tone and content to provide a tailored service to supporters.
Ability to show initiative and determination to investigate and solve complex enquiries.
Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.
Desirable:
Experience of working in a busy customer/supporter service environment.
Personal Attributes
A team player, develop collaborative, strong and effective working relationships.
Empathetic and patient, with a genuine desire to help members and supporters.
Positive and professional attitude.
Proactive and self-motivated with the ability to work independently.
Adaptable and flexible in a fast-paced environment.
Strong sense of responsibility and accountability.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Are you passionate about delivering excellence for victims and witnesses? Do you thrive in fast-paced environments, enjoy working with others, and want to make a meaningful difference to those impacted by crime?
Victim Support is seeking a confident and organised, Triage and Early Interventions Officer to work in our Witness Service Referral and Information Centre (RIC). You will be the first point of contact for witnesses and professionals within the criminal justice system (CJS) and will play a pivotal role in providing high quality support to all victims and witnesses of crime.
If you're motivated by team work and organising case files, we would love to hear from you.
.What We Offer
At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes:
About the Role
As the Triage and Early Interventions Officer you will:
You Will Have:
Additional Information-
This role involves exposure to emotionally information and requires resilience and emotional maturity.
Some travel across England and Wales to meet with the RIC team may be required.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Youth Intervention Officer (Hucknall)
Reporting to: Youth Intervention Manager
Role Type: Full-Time (35 hours per week)
Trent Bridge Community Trust is seeking a highly motivated, experienced, and organised individual who is passionate about making a real difference in the lives of young people.
Do you have the creativity, drive and leadership skills to help us deliver our life changing youth intervention programme Positive Futures?
We are looking for a Youth Intervention Officer that can deliver our transformative flagship projects in Hucknall, your role will be hands-on, dynamic, and deeply rewarding.
We are all about helping young people build confidence and empower them to achieve their very best. If you’re passionate, creative, and ready to roll up your sleeves, we’d love to have you on board.
In addition, the successful candidate will be required to undergo enhanced disclosure checks with the Disclosure and Barring Service
1. RELEVANT GENERAL OBJECTIVES
- Activity registers.
- Provide regular monitoring and evaluation of delivery.
- Ensure all notes and timeline events are recorded per individual on Upshot.
- Regularly collect surveys that will assist in providing evidence for impact of delivery to funding partners.
- Gathering of ASDAN accreditation evidence to be submitted.
2. SPECIFIC ROLE RESPONSIBILITY
3. EQUITY, DIVERSITY AND INCLUSION
Nottinghamshire County Cricket Club is committed to being an Equal Opportunities Employer.
The Club recognises the benefits of a diverse workforce and is committed to providing a working environment that is free from discrimination.
The Club will seek to promote the principles of equality and diversity in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors, recruitment agencies and the public.
All employees and those who act on the Club’s behalf are required to adhere to this policy when undertaking their duties or when representing the Club in any other guise.
4. SAFEGUARDING
Nottinghamshire County Cricket Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services and are committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and the ECB requirements to ensure that all children participating in Cricket have a safe, positive and fun experience, whatever their level of involvement.
5. KEY PERFORMANCE INDICATORS
· Deliver individual targets set by the Youth Intervention Manager that relate to your specific role
6. PERSON SPECIFICATIONS
ESSENTIAL
DESIRABLE
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Officer
Join an international animal welfare organisation, offering care and protection to donkeys worldwide.
We now have an exciting opportunity for a proactive team player with outstanding decision-making skills and a strong customer service ethic to join the dedicated Fundraising Department.
Position: Fundraising Officer (internally known as Major Gifts Officer)
Location: Devon/Hybrid (site attendance estimated to be one day per week, flexibility considered)
Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday
Salary: £31,431per annum
Contract: Permanent
Closing Date: Sunday 5 July 2026. Please note this role may close earlier than advertised so apply as soon as possible.
About the Role
As Major Gifts Officer, you will support delivery of agreed activity within the Major Gifts Team, successfully cultivating and stewarding a portfolio of mid-value individuals and trusts and delivering a range of agreed projects. Working closely with the Major Gifts Managers, you will evolve and continuously improve supporter stewardship and cultivation activity in line with their capacity and propensity to donate, continuously evaluating performance.
Your principal duties and responsibilities will include:
About You
We are looking for someone with:
Benefits include:
About the Organisation
Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Fundraising, Fundraiser, Major Donor, Major Gifts, Fundraising Officer, Major Donor Fundraiser, Major Gifts Fundraiser, Major Donor Fundraising Officer, Major Gifts Fundraising Officer, Events Fundraising, Individual Giving Fundraiser, Community Fundraiser.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
We are looking for a Temporary Policy Advice and Support Officer to provide support to the committees, line managers and senior policy advisers for high profile member body. You will need extensive experience working with and supporting committees with drafting agendas, briefings, and minute taking.
Hybrid role , min 1 day in the London Office
The Role
Support line managers and senior policy advisers within the team, by undertaking research, analysis and draft written reports on policy issues specific to committee, as required
Contribute to the development of guidance and other materials to support members to comply with policy, regulations, legislation etc, as required
Produce drafts of committee updates
Contribute to the development of committee newsletters or other communications with members
Provide support to smooth running of committees within area of responsibility (including arranging meetings, collating/despatching agenda and papers, attending meetings, developing draft minutes for review, recording and following up completion to report back to committee) as required
Contribute to the development and delivery of the directorates business plan, performance indicators and risk management plan
The Candidate
Ability to grasp new policy concepts quickly to undertake research and analysis of policy issues
Ability to draft minutes, policy reports and briefings for review by line manager and/or relevant committee lead
Ability to provide support to ensure smooth running of committees
Ability to work flexibly, picking up new areas of work and responding to areas of need in a positive manner
Quick thinker ability to respond decisively to issues on the day of committee meetings (eg. IT failure, catering issues etc)
Experience of providing project support
Understanding of the associations dual roles as trade union and professional body
Personal resilience occasionally comes into contact with challenging member
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
TPP Recruitment is supporting a respected professional body to recruit a Governance Officer.
This is a fantastic opportunity to join a collaborative Corporate Services team, where you will play a central role in supporting governance activity, organisational projects, and key stakeholder engagement. The Governance Officer role offers the chance to take ownership of varied and meaningful work that contributes to high standards of governance and organisational effectiveness.
Details
About the Organisation
This professional membership body operates as a registered charity with a clear mission to improve standards and outcomes across its sector for the benefit of society.
The organisation is values-driven, with a strong focus on inclusion, collaboration and continuous improvement. Employees are supported to thrive in a positive and respectful environment, where diversity is embraced and personal wellbeing is prioritised.
About the Role
As Governance Officer, you will support a wide range of governance activities, working closely with senior stakeholders including trustees, committees, and internal teams.
You will contribute to the smooth running of key governance processes, while also playing an active role in supporting strategic projects and organisational initiatives.
This role is ideal if you enjoy variety, responsibility, and working in a collaborative environment where your organisational skills and attention to detail will be highly valued.
Key Responsibilities
Skills / Experience Required
To Apply
Interview Process
Deadline for Applications
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Harris Hill is delighted to be partnering with a fantastic charity dedicated to supporting older people. They are searching for a Fundraising Officer to join their team.
Key responsibilities:
As Fundraising Officer, you will be responsible for delivering exceptional supporter care by creating positive and meaningful experiences for everyone who donates to or fundraises on behalf of the charity, ensuring they feel valued, appreciated, and connected to the mission. You will accurately and efficiently process all fundraising income while leading the day-to-day administration of fundraising activities, ensuring high standards of compliance and record-keeping. You will take ownership of income generated from individual giving programmes, including regular giving, legacy donations, fundraising events and seasonal campaigns such as the Winter Appeal, helping to maximise income and long-term supporter loyalty. You will also collaborate closely with the charity’s homes and services to strengthen local fundraising initiatives, provide expert support and identify opportunities to grow community engagement and fundraising success.
To be successful, you will need or need to be:
Salary: £34,500 - £36,000
Full-time, Permanent (35 hours)
Location: Hybrid working, predominantly home based with requirement to work from central office in Woking, Surrey, a minimum of twice per month.
Deadline for applications – Monday 15th June at 9am
Application process - CV and Cover Letter
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The COO will translate BLiM's mission and strategy and ensure its well-run, properly resourced, with its ambitious day-to-day delivery. You will free the CEO to focus on strategic leadership and external influence by owning operations, people management, financial oversight and internal systems.
The COO will be a senior leader who shapes organisational culture, makes operational decisions, manages complex stakeholder relationships and drives the performance of a passionate, high-commitment team. You will be the person the organisation looks to when it needs clarity, stability and momentum.
The COO joins at a moment of leadership transition following the departure of BLiM's co-founder and Director of Operations.
Why Join Us:
Black Lives in Music (BLiM) is a not-for-profit dedicated to advancing racial equity across the UK music industry. We amplify the voices of Black artists, music professionals and communities; drive systemic change; and hold the industry accountable for meaningful progress. Through research, advocacy, programming and strategic partnerships, BLiM creates the conditions for Black talent to thrive.
BLiM has published ground-breaking research including the Being Black in the UK Music Industry report, produced the UK's first Black classical music festival in Classically Black, influenced government policy on live music licensing, and built a network of over 100 partner organisations across the four nations. BLiM is now entering a new phase of its development, with a strengthened leadership team, a Target Operating Model designed to carry the organisation beyond its founding era, and an ambition to become the UK's most influential voice for racial equity in music.
Person Specification
Essential
Significant experience in a senior operational leadership role, ideally as a COO, Head of Operations or Director of Operations in a charity, social enterprise or purpose-driven organisation.
Demonstrable track record of building and improving operational infrastructure: systems, processes, policies and ways of working that make organisations more effective and resilient.
Proven people management experience, including line management of senior staff, performance development, recruitment and team culture-building.
Strong financial literacy, including experience of budget management, grant compliance, financial reporting and working with a board finance function.
Experience of leading or supporting governance processes, including board reporting, risk management and compliance.
Excellent written and verbal communication skills, including the ability to translate complex operational information into clear, accessible reports and presentations for senior stakeholders.
A genuine, demonstrable commitment to racial equity and an understanding of the specific systemic barriers faced by Black professionals, artists and communities.
The emotional intelligence and interpersonal skill to lead with care, build trust quickly and navigate complex relationships under pressure.
The resilience and adaptability to thrive in a small, fast-paced, mission-driven organisation where the work is varied, the stakes are high and no day is the same.
Desirable
Experience of working in or with the music industry, creative industries or arts and culture sector.
Familiarity with Arts Council England funding frameworks, charity law and the regulatory environment for non-profit organisations.
Experience of implementing or managing a CRM system, project management platform or other operational technology.
Knowledge of equality, diversity and inclusion (EDI) frameworks and how to embed inclusive practice into operational systems and culture.
Experience of leading an organisation through a period of significant change, transition or growth.
An existing network within the UK music sector, creative industries or racial equity and social justice space.
At BLiM, we're interviewing on a rolling basis, so we'd encourage you to apply sooner rather than later!
To be considered for a first interview, please include a Cover Letter with your application. This initial conversation will be relaxed and informal, and we'll take you through the full interview process together so you know exactly what to expect at every stage.
To drive transformational, systemic change across the UK music sector, ensuring every person regardless of background.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Garfield Weston Foundation is a well-established and highly respected grant-making charity, supporting a wide range of causes across the UK. With a long-standing commitment to improving the lives of those in need, the Foundation provides funding to charities working across areas including welfare, education, youth, community, environment, faith, arts, and heritage. Known for its collaborative and impactful approach, the Foundation plays a vital role in strengthening organisations and communities nationwide.
This is a fantastic opportunity to join a purpose-driven organisation at the heart of impactful grant-making. The role will play a key part in ensuring the smooth running of day-to-day operations, supporting internal teams and charities they support, and helping to maintain high-quality processes that underpin the Foundation’s work.
You’ll be at the centre of the organisation’s activity—providing hands-on support across administration, logistics, and operational processes—making a tangible difference to how the organisation functions.
Key Responsibilities
Person Specification
What’s on Offer
How to Apply
We are partnering with The Talent Set on the appointment of this position. To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button. They aim to respond to successful candidates within 48 working hours.
Commitment to Diversity
The Garfield Weston Foundation is committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and communities and are happy to make reasonable adjustments to support you throughout the recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
At Children with Cancer UK, our vision is a world where every child and young person survives cancer. Every day, 10 children are diagnosed with cancer in the UK, 2 terminally. Of the 8 who survive, 5 will suffer long-term effects of their treatment. We fund vital research, raise awareness of childhood cancer and deliver support and welfare programmes for families.
We are the leading childhood cancer charity in the UK, supporting families and childhood cancer research since 1988 and have invested nearly £100 million in paediatric research. Over the last 35 years, research we’ve funded has improved our understanding of childhood cancer, helped develop kinder treatments, and improved the experience of living with and beyond cancer.
About the role
We’re looking for a proactive and organised temporary Research Officer to support the delivery of Childre with Cancer UK’s 2026 grant round.
The role will support research grant management, peer review coordination, Scientific Advisory Panel meetings and research communications, helping ensure funding processes run smoothly and effectively. The post holder will also support portfolio audit and research landscape activities, providing an opportunity to gain insight into a charity funded medical research and the childhood cancer research sector. The role would suit someone with strong organisational skills and in gaining experience of research funding within a national medical research charity.
Role purpose
To support the Children with Cancer UK research programme to ensure our research grant rounds run smoothly and efficiently and that our research is communicated effectively.
Main duties and responsibilities
Research Application Review
· Support the administration and coordination of research grant rounds and funding activities
· Assist with peer review processes, including identifying reviewers, allocating peer reviewers for applications with support from the Head of Research and Research Officer, and sending out invitations and reminders by email to ensure timely external review of grant applications.
· Maintain accurate tracking systems, spreadsheets and records relating to applications, reviews and panel activities
· Coordinate applicant response to peer review, collating documents and sending out clear requirements to applicants by email
· Help monitor timelines and flag potential issues or delays where appropriate
· Support on other aspects of the grant application and review process as required.
Scientific Advisory Panel Meeting Administration
· Support with the organisation of the Scientific Advisory Panel meetings, including:
· Coordinating meeting logistics
· preparation of the agenda and circulation of meeting papers
· taking minutes of complex scientific funding discussions with clear feedback for applicants
· Support on other aspects of the meeting administration process as required
Research Impact and Analysis
· Support background research, data gathering and funding landscape reviews to inform research activities
· Assist with portfolio audit, reporting and grant data analysis activities as required
· Support in maintaining accurate records of funded projects, outputs and strategic themes
· Provide examples of grant impact and aid in translating these for communications work as needed
Other
Skills and Abilities
Our vision is a world where every child and young person child survives cancer.



The client requests no contact from agencies or media sales.
Job description
Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.
At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.
Some of the things that we are looking for in our Finance Assistance:
Key Responsibilities:
So, if you hold optimism for change, advocate for social justice, have in-depth understanding of financial processes and have a positive “can do” attitude, we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.
To apply for this role please complete the application form. Please note that we are unable to offer visa sponsorship.
Application Instructions
Please send a copy of the CV and complete application form.
Emmaus Greenwich supports people to move on from homelessness



ABOUT THE PASSAGE
Our vision is of a society where homelessness no longer exists, and everyone has a place to call home.
The Passage is based in the heart of Westminster, providing practical support and a wide range of services to help transform the lives of people who are, or are at risk of, street homelessness.
We are guided by our Vincentian values and offer our clients resources and solutions to prevent or end their homelessness for good, including routes to employment, benefits, and stable accommodation.
Our current 3-year strategy ‘The Art of The Possible’, outlines the innovative approach we will be taking over the next 3 years building on a foundation of collaboration and focusing on three goals: preventing, convening and sustaining.The Passage is in a secure and financially stable position and is viewed by central, regional and local government as a key strategic partner.
JOB PURPOSE
As a member of the Senior Leadership Team, and reporting directly to the CEO, this role is of critical importance in supporting The Passage to achieve its vision and mission.
The Executive Assistant provides dedicated support to the Chief Executive and Senior Leadership Team, with key tasks including action tracking, minute taking, developing resources and materials for events, diary management and regularly being the first point of contact for individuals and organisations seeking to liaise with the CEO/Senior Leadership Team. We expect the post holder will have excellent relationship management skills, sound experience of using Office 365 products, strong organisational skills and the ability to support the smooth running of the Executive Team and governance functions.
The post holder will facilitate effective governance support systems, including organising meetings and supporting Trustees and Committee members to fulfil their roles where needed. They will also have excellent professional standards of confidentiality and discretion in all areas of work, including assisting and supporting high profile events at The Passage.
MAIN DUTIES
Support the effective governance systems of The Passage Group (P2000, Passage Housing Services and Passage Trading Services) by ensuring effective Trustee and Committee member recruitment, induction and continued professional development.
Support each Chair of Board with the implementation and ongoing review of a skills matrix system.
Act as the first point of contact for external bodies and individuals who wish to communicate with the Chief Executive, ensuring that the organisation is professionally represented and seen as accessible and responsive.
Liaise with Board members, teams and external organisations as necessary to facilitate the work of the Senior Leadership Team.
Assist the Chief Executive and Senior Leadership Team to project manage specific pieces of work and assist with the relationship management of key stakeholders.
Maintain professional standards of confidentiality and discretion in all areas of work.
Develop and manage systems that provide effective support for the Chief Executive and Senior Leadership Team, including diary management, scheduling and servicing meetings, project planning and monitoring communications.
Assist in producing resources and other materials for the Senior Leadership Team as required.
Assist and support the CEO and Senior Leadership Team with the management and running of high-profile events as required.
Provide administrative support to Senior Leadership Team, Board and all Governance Committees including the production of annual governance meeting schedules, correspondence and minutes, and compiling and circulating papers.
Maintain an up to date and accessible filing system for the Chief Executive and ensure that all information is stored in an accessible manner on SharePoint, adhering to data protection requirements.
Arrange meetings for the Chief Executive providing links with those involved and preparing hospitality, papers, and all practical arrangements.
GENERAL RESPONSIBILITIES
In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
Participate in regular supervision, annual appraisal and identifying individual professional and personal development and training needs.
Ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.
Contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
Undertake your role in a professional manner at all times to maintain a high-quality standard of work in accordance with the aims, values and ethos of The Passage.
Undertake any other duties that may be required which are commensurate with the role.
Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change as service, service users and commissioner needs change. Consequently The Passage will review and revise this Job Description as required in consultation with post holders.
Person Specification: Executive Assistant
The person speification sets out the essential abilities and qualities that will be used in the selection criteria for this post.When completing your application form, please address criteria E1 to E6 and K1 to K4 demonstrating your experience and knowledge, giving evidence of your experience and abilities.
EXPERIENCE
E1 Experience of working as an Executive Assistant or equivalent senior support in a similar context.
E2 Experience of devising and maintaining governance support systems (recruitment, induction, training and development and skills audit support).
E3 Experience of administering effective governance cycles; including minutes, action tracking and preparation of papers.
E4 Experience of diary management, inbox management and stakeholder coordination.
E5 Experience supporting strategic projects, programmes, or organisational planning.
E6 Excellent communication skills, with ability to build and maintain effective relationships with a range of diverse stakeholders, both internal and external.
KNOWLEDGE
K1 Knowledge of Office 365 products and project tracking tools.
K2Enhanced knowledge of governance and committee structures within a charitable organisation.
K3Knowledge of GDPR and Charity Commission guidelines for good governance.
K4Knowledge and experience of working as part of a senior leadership team or similar.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Lead a national charity at a pivotal moment of change and make a life‑changing impact for individuals and families affected by rare craniofacial conditions.
Headlines Craniofacial Support is a UK-based charity providing information, advice and support to individuals and families affected by craniosynostosis and other rare craniofacial conditions. The charity works closely with professional partners, including the 5 NHS Designated Specialist Craniofacial Units across the UK.
Craniosynostosis is a condition where two or more of the plates in the skull fuse prematurely, requiring medical support from a young age. Around 350 children are born with craniosynostosis each year in the UK.
Established by group of parents in 1993, Headlines now has over 2,500 members. Within our charity offer we send out regular newsletters and an annual magazine, Headline News. We also support families to connect through events such as an annual Family Weekend, conferences and Days Out, and provide information through our helpline and access to psychological support. We have private social media groups and specific groups within our membership who meet regularly including Cranio Dads, Young Persons Network and a Teens Group.
After 8 successful years, our current Director will be retiring in 2026 and we are now seeking an enthusiastic, inspirational and proactive individual to take up the reins.This is a rare opportunity to lead a well-established, respected national charity at an important moment of transition.
Strategic priorities for us, moving forward, include increasing our fundraising activities to ensure sustainability of the charity alongside the smooth running of our core activities in providing support, facilitating research and raising awareness.
Key responsibilities
The Executive Director will hold day-to-day responsibilities, working closely with the Chair and Trustee Board to provide effective leadership and operational management of the charity. Specifically, they will:
Person specification
Essential criteria
Desirable criteria
Other information
Headlines hosts events and fundraising activities throughout the whole of the UK. All Headlines staff are expected to work flexibly to support those activities as required, e.g. attendance at Annual Family Weekend, conferences, member events, supporter receptions and other related scientific meetings and conferences. This may occasionally require travel and overnight stays. In addition, all staff are expected to be self-servicing in terms of administration and basic digital skills. Please note that the list of duties is not exhaustive and additional responsibilities might occasionally arise and the workload can vary across the year
Applicants need to submit the following:
• CV outlining your employment history and any relevant academic, professional or other
qualifications.
• Name and addresses of two referees, with at least one coming from your most recent employer.
• A supporting document demonstrating how you meet the essential and/or desirable criteria set out in the person
specification, and why you are interested in working for Headlines.
Shortlist interviews will take place online via videocall, with successful candidates progressing to an in-person interview in London, on a date to be confirmed.
Closing date for applications: Saturday 20th June at midnight
Headlines is the leading UK charity supporting people with craniosynostosis and other rare craniofacial conditions.
The client requests no contact from agencies or media sales.