Administrator and communications volunteer roles

Location: Fully flexible / Remote – open to applicants anywhere in the UK
Time Commitment: Approx. 2 – 4 hours per month

About Us
Unseen Expeditions UK is a newly forming Charitable Incorporated Organisation (CIO) supporting mission-led charities and expedition projects across the UK and internationally. Our flagship initiative, The Unseen Mile, is a 4.5-year journey covering 25,000 miles across 37 countries. Through this and future projects, we aim to inspire, raise awareness for important causes, and share unique storytelling and learning experiences from the field.

We are currently recruiting our initial trustee board to help launch and register the charity.

Role Overview
We are seeking a General Trustee to join our board, support strategic decision-making, and help ensure effective governance. This is a key role in shaping the charity’s early operations, supporting registration, and contributing to the delivery of our mission.

Key Responsibilities

• Attend quarterly trustee meetings (in person or virtually) and participate in board decision-making

• Support governance, strategy, and operational planning for the CIO

• Contribute ideas, experience, and skills to help the charity grow

• Assist with compliance, reporting, and adherence to charity law and CIO regulations

• Support trustee recruitment, induction, and development as needed

Person Specification & Requirements

• Interest in charity governance, mental health, and expedition-led projects

• Willingness to work collaboratively with a small, remote trustee team

• Commitment to the mission and values of Unseen Expeditions and its partnered charities

• Comfortable working remotely and communicating online with a UK-wide board

• UK-based (required for legal trustee responsibilities)

• Approx. 2 - 4 hours per month commitment (more during start-up if possible)

• Basic tools for communication (email, phone, video calls)

What You’ll Gain

• Opportunity to help shape and govern a new, high-profile charity from launch

• Hands-on experience in charity leadership and governance

• Contribution to awareness-raising and adventure-led impact projects

• Recognition for your role in mission-driven initiatives, including The Unseen Mile and future projects

• Flexible, fully remote role within a passionate, purpose-driven team

Do you enjoy meeting people and engaging with them? We are looking for volunteers to join our team to provide a friendly face as people arrive at our Services. You will support people to connect with others, make them feel welcome whilst assisting our staff to run services for people in crisis. Get in touch and make a difference!

What you will be doing

• Holding conversations with people using the Service, checking in on their wellbeing and providing a listening ear/friendly face
• Motivate and inspire people to take part in activities
• Support with ad hoc and administrative tasks to support the smooth running of the Service
• Opportunities to deliver activities alongside the staff team and other volunteers
• Work alongside staff to support people living in the service or accessing one of our drop-in sessions
• Welcoming and engaging people using the Service
• Support with preparing light refreshments to create a relaxed environment

The skills you need

• Good communications skills
• Ability to provide a supportive and inclusive atmosphere that encourages learning and participation
• Calm and patient approach
• Maintain discretion and judgement when dealing with sensitive and/or confidential information

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

We’re looking for a friendly and empathetic Pathway Volunteer. As the first point of contact for individuals accessing our Community Wellbeing Service, you’ll play a vital role in welcoming guests, conducting initial triage appointments to understand their goals and needs, and signposting them to the most appropriate support services.

The role will require you to:

• Greet guests who are visiting the Community Wellbeing service for the first time
• Conduct a ‘pathway’ triage appointment, establishing the members’ goals and note down areas of concern and current issues
• Signpost to local services and partners that come into the space
• If needed, book an appointment for the member with an advisor
• Update Sufra’s case management system, keeping detailed notes of appointments

Skills required

Professional

• No formal qualifications are necessary, however understanding and having knowledge of the landscape of Brent, the welfare benefit system and other voluntary and statutory services will be beneficial.
• You need to be a confident communicator, able to give a warm welcome to all and keep to timely appointment slots.
• Digital literacy is essential.
• You must be confident with IT platforms such as Microsoft Office and preferably have used case management systems before.

Personal - We need volunteers who:

• Are friendly
• Are non-judgemental
• Can actively listen
• Are passionate about supporting local families to access the support they need
• Are empathic
• Preferably be able to speak another language: Arabic, Persian, Spanish
• Are confident communicating to people without a shared first language
• Have IT skills (ability to use Microsoft Office applications, or willing and able to learn)
• Have a good understanding of confidentiality

We are seeking a dedicated and customer-focused Customer Service Officer to join our team. In this role, you will be the first point of contact for customers, providing helpful information, answering questions, and resolving issues in a professional and timely manner.

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, or in person.

• Provide accurate information regarding products, services, and policies.

• Resolve customer complaints or issues efficiently and professionally.

• Record customer interactions and maintain detailed records in the CRM system.

• Follow up with customers to ensure their issues are resolved to satisfaction.

• Escalate complex problems to the appropriate departments.

• Assist with order processing, billing, refunds, and exchanges as needed.

• Maintain a high level of product knowledge to provide accurate support.

• Meet individual and team performance targets, including response times and customer satisfaction scores.

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in a customer service role.

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict-resolution abilities.

• Proficient in using computers and customer service software (e.g., CRM systems).

• Ability to work well under pressure and manage multiple tasks.

• Strong attention to detail and organizational skills.

• Patience and a positive, empathetic attitude toward customers.

Do you enjoy networking and meeting new people? Are you passionate about volunteering? If so, we would love to hear from you. You don’t need a military background, just the ability to get on with people, and a good level of IT skills.

What is a Volunteering Coordinator?

Volunteering Coordinators are a key role within the team, leading on the local recruitment, induction, on-going support and celebration of volunteers. As the first point of contact for volunteering in the branch, they ensure volunteers are welcomed and supported.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles and fundraisers.

Volunteers are the lifeblood of SSAFA. We have been involving volunteers in supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all backgrounds and age groups. To continue providing help when it’s needed most, Volunteering Coordinators ensure that SSAFA has a diverse and committed network of volunteers who are skilled, supported and valued.

What would you be doing?

• Although every SSAFA Branch has different needs, below are the main activities of a Volunteering Coordinator.
• Keeping in touch: Maintaining accurate and up-to-date lists of branch volunteer details and checking in with people about their volunteer experience.
• Supporting volunteer recruitment: Working alongside the Branch Chair to monitor volunteer numbers and develop plans to recruit new volunteers as required, for example, using online volunteer recruitment platforms.
• Creating local links: Taking opportunities to advertise and promote volunteering opportunities locally, including linking with local volunteer centres and community groups.
• Welcoming and supporting: In partnership with SSAFA central office teams, supporting the recruitment and induction of new volunteers e.g., carrying out informal interviews and ensuring every volunteer has an identified volunteer manager.
• Celebrating and saying thank you: Seeking ways to celebrate volunteering and to say thank you to volunteers for their efforts.
• Being a volunteering champion: Working with the regional Volunteer Development Manager to promote volunteering best practice across the branch and ensure volunteers have the best possible experience with SSAFA.

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, volunteer management – attracting, recruiting, and inducting volunteers. This course lasts approx. 3 hours.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local induction and support, from other branch volunteers.
• Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date.
• Support from Regional volunteering and operations staff.
• Regular meetings and events to learn and share information.
• Reimbursement of out-of-pocket expenses.
• Volunteers will be covered by SSAFA's Public Liability insurance while carrying out the role.

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Give back to the Armed Forces community.
• Become part of the SSAFA community and build networks across your local area.
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What are we looking for?

• Friendly and approachable people with good written and verbal communication skills.
• Good IT skills e.g., ability to use email and Excel – you will receive your own SSAFA email address.
• Respectful and non-judgemental approach.
• Understanding of the importance of confidentiality and boundaries.
• A belief in the impact of volunteering.
• Some experience of coordinating people is beneficial.
• This role would suit someone who would like to volunteer regularly, each week.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA takes the utmost care at every step of volunteer recruitment to ensure that the people we involve are suitable and appropriate. All measures taken are to help make volunteering at SSAFA a positive and safe experience.

Are references required? Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No 

Volunteering Matters brings people together to overcome some of society’s most complex issues through the power of volunteering. We partner with local families to build strength, resilience, and hope across communities. Mentoring is a core part of transforming lives—and that’s where you come in. Volunteering Matters

The Family Mentor Project supports parents and carers in Southend‑on‑Sea, helping them to access the tools, confidence and support they need to create safe, stable, positive home environments for their children.

What Does a Family Mentor Do?

As a Family Mentor Volunteer, you will:

• Build a trusting, supportive relationship with a family or caregiver.
• Help them identify goals for their family life (e.g. routines, communication, managing behaviour, accessing local services).
• Offer practical support—signposting, encouragement, sometimes assisting with navigating social or health systems.
• Be a consistent presence: offering emotional support, listening, celebrating successes and helping find solutions when things are hard.
• Keep records (confidentially), attend supervision and ongoing training.

Who We’re Looking For

Someone who:

• Is patient, reliable, non‑judgemental, and can commit to being there over time.
• Has good listening and communication skills.
• Is organised enough to help plan sessions, set realistic goals, follow through.
• Is able to maintain confidentiality and boundaries.
• Preferably has some experience (professional, volunteering or lived) with families, children or community work—but not essential.
• Can attend occasional training and supervision.

What You’ll Gain

• A chance to make a real, positive difference in someone’s life, and in your wider community.
• Increased confidence, interpersonal and mentoring skills.
• Training & support from Volunteering Matters, plus access to a network of volunteers.
• The rewards of seeing growth, change and resilience in people you’ve supported.

Practical Info & Support

• Full training provided before and during your volunteering.
• Regular supervision & ongoing development.
• Reasonable travel expenses / out‑of‑pocket costs reimbursed.
• CRB / DBS check (or equivalent) as required.

How to Apply

If you believe in the power of mentoring, and want to help families thrive in Southend‑on‑Sea, we’d love to hear from you. To apply, please:

1. Register interest
2. Attend an informal interview - via Teams or Face to face
3. If successful, engage in initial training, then begin making connections with a family.

Are you ready to lead meaningful change and champion community voices in Haringey? The Joint Partnership Board (JPB) has already made great strides in bringing together residents, carers, and professionals to shape health and social care services. If you believe in inclusive leadership, co-production, and making sure every voice is heard, this is your chance to make a real impact. Join us in driving forward a vision of equality, accessibility, and collaboration across the borough.

The Joint Partnership Board ( JPB ) and its Reference Groups are the vehicle for partnership working in Haringey; empowering social services clients, carers and other residents as equal partners to develop and achieve strategic borough priorities across the Council and Health services. The JPB is made up of the chairs of the Reference Groups, and key officers from the Council and Health, with administrative support provided. The Reference Groups represent the interests of specific communities, to ensure their voices are heard and their needs and aspirations are taken into account. Currently we have Reference Groups representing Autism, Carers, Dementia, Older People, Physical Disabilities and Carers for people with severe complex autism and learning disabilities ( SCALD ). We are working to re-establish a Learning Disabilities Reference group and further groups may be set up in the future. The Reference Groups develop their own networks and agendas and provide information to the Joint Partnership Board which enables it to prioritise its work to the key needs of the community. 

The Charity Evaluation Working Group is a community of 300+ charity sector evaluators. Our mission to empower charities, (and other purpose-driven organisations), to create positive change through effective evaluation.

We are looking for passionate individuals to join our board as trustees and chair / co-chairs. This is a unique opportunity to lead our next chapter and strengthen our community.

We’re specifically looking to recruit people who are not only passionate about the use of data and evidence, but bring a wider range of skills to the board, including;

• research and evaluation
• income generation
• comms and marketing
• advocacy and influence

Our trustees are based across the UK, so all of our meetings are online. We’re a small charity, which means that we’re looking for people who are happy to be hands-on.

We would like to maintain the diversity of our board and therefore would particularly like to hear from people from the global majority, lower socioeconomic backgrounds, disabled people and those from other marginalised groups. We’re open to new perspectives and ways of thinking, so you don’t necessarily need to have worked in the third sector, understand evaluation, or have experience of being a trustee before.

For more information and to apply for these roles, please visit our website.

We are accepting applications until 5pm, Monday 22nd September 2025.

Recovery Partners are a small user-led mental health charity working across East Sussex. All of our staff have lived experience of mental health challenges. Our Peer Support Specialists are trained, employed and supported to inspire others in wellbeing and recovery. We offer services to individuals and groups.

We are at an exciting and pivotal stage in our journey. As we grow and strengthen our peer support approach within our communities, we are looking to broaden the skills and perspectives of our trustees.

What will you be doing?

Our trustees play an important role in making sure that the charity is run in the interests of those we support. They strategically oversee the management and administration of the organisation.

Trustees also ensure the charity has a clear strategy and that our work and goals are in line with our vision. Just as importantly, they support and challenge the executive team to enable the charity to grow and thrive, and through this, achieve our mission.

Time commitment estimated 8 hours per month.

What are we looking for?

We are looking for people willing to bring energy, enthusiasm and commitment to the role, and who will broaden the diversity of thinking on our Board. 

We are particularly interested in hearing from people with the following experience:

· HR

· Fundraising

· Digital

· Legal

· Voluntary sector

Whether you have previous trustee experience or this would be your first governance role, your passion for mental health, commitment to equality, inclusion, and willingness to contribute your time and expertise are what matter most. We welcome applicants from all backgrounds — and especially encourage people with lived experience of mental health issues and recovery or other disability to apply. 

What difference will you make?

Recovery Partners is more than a service — it is part of a movement for change in mental health and recovery services, led by people who’ve been there. 

As a Treasurer, you will help us: 

· Champion the voice of lived/living experience 

· Strengthen our governance and strategic planning 

· Ensure the long-term sustainability and impact of our work 

· Uphold our values of compassion, inclusion, and empowerment

Volunteer Project Lead – Role Overview

Living Reasons is a forward-thinking organisation committed to creating meaningful change through innovative, self-contained projects that connect and support people.

We are looking for Volunteer Project Leads to guide and oversee specific projects that match their skills, interests, and passions.

What You’ll Do

As a Project Lead, you will:

• Plan, organise, and coordinate activities within your project.

• Support volunteers and service users to engage meaningfully.

• Ensure your project links smoothly with other Living Reasons projects.

• Share ideas and feedback to help shape our wider work.

• Be a positive voice for inclusion, accessibility, and change.

Skills We’re Looking For

You don’t need to be an experienced project manager – we’ll support you. What matters most is that you have:

• Strong planning and organisational skills

• The ability to communicate clearly and work with others

• A passion for making a difference in people’s lives

• Flexibility, creativity, and problem-solving skills

• Commitment to our mission of equity, accessibility, and empowerment

Current Project Opportunities

You can apply to lead one of our existing projects, including:

• Integrated Technology Project

• App Development Projects

• Employment Union Project

• Volunteering Union Project

• Corporate Disputes Project

• Adaptations & Equipment Projects

• Reasonable Adjustments Project

• Grant Allocation Project

• Equity For All Project

• Online Peer Support Project

• Helpline Peer Support Project

• Motivation & Engagement Project

• Education Projects

• Employability & Accessibility Projects (including UC/PIP integration and engagement)

Your Ideas Matter

We are revolutionary in our approach and believe in building projects that truly matter to people. If you have an idea for a new project, you are encouraged to suggest it — whether during your volunteer application, your interview, or while volunteering with us. If it aligns with our mission, we’ll work with you to bring it to life.

What You’ll Gain

• A chance to develop leadership and coordination skills

• Experience in running meaningful community projects

• The opportunity to make a real and lasting difference

• Support from Living Reasons and fellow volunteers

• A flexible and inclusive environment that values your input

�� Interested?
We’d love to hear from you. Tell us which project excites you most — or share your own idea — and let’s make change happen together.

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

Why we want you

As branch chair you and your branch members will create a range of activities to help spread the word about SSAFA within your community. To ensure that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

What you will be doing

• Overseeing an appropriate programme of awareness raising activities so that potential beneficiaries, volunteers and supporters are aware of SSAFA as first in mind for support.
• Building relationships with the regional and national SSAFA team, local voluntary organisations and, if applicable, SSAFA serving community teams, local military establishments, etc.
• Attending events as a key SSAFA representative.
• Providing timely reports and information to SSAFA’s central office
• Overseeing a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
• Working with other volunteers, regional and national team members to attract and recruit new volunteers as required.
• Work closely with the community engagement co-ordinator to recruit, welcome, induct, support, and manage volunteers in line with SSAFA policies, such as the Volunteering Policy, Volunteer Code of Conduct, Data Protection Policy, and Safeguarding Policy.

The skills you need

• Motivating leadership with an ability lead a team of volunteers.
• Friendly and approachable
• Great written and verbal communication skills
• Basic IT skills

What's in it for you

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area.
• Support and friendship from your local SSAFA branch and the wider SSAFA community.
• Use your skills, knowledge, and life experience to benefit others.
• Support in your role from the team at SSAFA
• Develop your experience and skills which you can highlight on your CV and in job interviews.

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

This is an exciting opportunity to become involved in a prestigious charity at the forefront of key issues on child protection. Founded in 1955, Children and Families Across Borders (CFAB) helps vulnerable children who are separated from their family overseas.

We are looking for a new trustee, preferably with public affairs and stakeholder management expertise, to help us deliver on our ambitious new strategy. 

Background:

CFAB is a unique charity that has the capacity to change the lives of vulnerable children at a time when demand for its services is growing year on year. We are led by a dedicated and committed staff and a Board of Trustees who have built on the organisation’s longstanding record of achievement to position us firmly for the future. With a balanced budget and strong reserves, CFAB can now achieve more by increasing its earned income to deliver direct services, by growing its philanthropic funds to reach more children who find themselves outside the system, and by expanding its training offer to strengthen our role as a sector leader in this specialist field.

What makes CFAB Special: 

CFAB is the only charity in the UK with a specially qualified children’s international social work team. We use expertise gathered over 70 years to ensure that vulnerable children are cared for and protected, no matter where they come from. We operate through our International Social Service network to professionally evaluate care options in more than 120 countries – giving children with family overseas the best possible chance of a secure, stable and loving home – and wherever possible reuniting them with family members. 

CFAB runs the UK’s only professional, free Advice Line dedicated to international child protection, and provides specialist consultancy to help resolve complex international cases. CFAB also provides training to disseminate learning on how best to manage inter-country social work cases involving children and families. We also advocate for legislation and best practice to meet children’s needs and to ensure families separated by international borders are supported to reunite when this is in the child’s best interests. 

Who we are looking for:

If you have an interest in child protection or children’s rights, as well as a background in public affairs or stakeholder management, we’d love to hear from you. This is a chance to be a trustee for a well-known charity that is making a real difference in children’s lives. You’ll be joining a dedicated and friendly group of trustees with a diverse range of skills and backgrounds. The board recently agreed on an ambitious new strategy that emphasises the enhancement of CFAB’s public profile. We are looking for trustees who can help us deliver on that, through their expertise and enthusiasm. 

We welcome applications from those who are experience trustees as well as those who do not have previous experience as a trustee, but who have relevant personal experience and are willing to show a commitment to CFAB and our mission. 

To make an application, please submit your CV and a cover letter outlining how you meet the Person Specification requirements. We will be holding interviews on a rolling basis, with a view to appointing someone by October 2025.

Role Description: 

A. Public Affairs and Stakeholder Management Trustee Role Description

Role description 

The Trustee should:

1. provide leadership to the Board in the area of public affairs, policy and stakeholder management. This could include a focus on PR, public affairs, external communications or local government engagement. You do not need to have experience in all areas.
2. monitor decisions made at the Board in relation to Public Affairs and Policy work and ensure that they are implemented
3. assist in setting the strategy of the organisation and in setting and monitoring performance against targets.
4. actively participate as the key member of the sub-committee of the Board
5. assist in securing additional exposure of CFAB’s work, particularly through facilitating opportunities with press, guiding digital publications (whether social media or online media opportunities) and amplifying CFAB’s voice with relevant audiences, including local and national government or supporters 

As with all Trustees, this Trustee is also responsible for:

• ensuring CFAB complies with its governing document, charity law, company law and any other relevant legislation or regulations 
• ensuring CFAB pursues its objects as defined in its Articles of Association, and that it uses its resources exclusively in pursuance of its objects
• ensuring CFAB operates within the parameters laid down by the CFAB Governance Manual
• safeguarding the reputation and values of CFAB  
• ensuring the financial stability of CFAB and its effective and efficient administration  
• protecting and managing the property of CFAB and ensuring proper investment of funds
• appointing and monitoring the performance of the Chief Executive
• representing CFAB externally

Every Trustee is asked to use their specific skills, knowledge and professional experience to help the Board of Trustees collectively reach sound decisions.

This includes ensuring Trustees: 

• scrutinise Board papers and actively contribute to Board discussion
• participate in relevant committees 
• respond to any request from the CEO, for advice and support to the CEO or other team members on specific initiatives
•  remain conscious of any conflicts of loyalty or interest.
•  take decisions solely with the best interests of CFAB in mind. 

B. Person Specification

The Trustee should bring to CFAB a skill mix appropriate to the governance of CFAB, including: 

1. Public Affairs Strategy

• Experience developing and advising on public affairs strategies that influence policy and public service priorities.
• Understanding of how to align public affairs with organisational goals and impact measurement.

2. Policy Understanding 

• Strong grasp of local government structures, priorities, and decision-making processes.
• Knowledge of policy areas relevant to the charity’s mission (e.g. safeguarding, family services, children’s welfare).

3. Stakeholder Mapping and Engagement

• Ability to identify, map, and prioritise key stakeholders including local authorities, elected officials, council executives, and public sector partners.
• Strategic thinking around managing and nurturing high-value relationships over time. 

4. Local Authority Relations

• ​Experience working within or alongside local authorities.
• Understanding of commissioning processes, partnership frameworks, and funding mechanisms in local government. 

5. Advocacy and Influence

• Experience in shaping public debate, contributing to consultations, or influencing policy outcomes.
• Confidence in representing the charity at public meetings, sector forums, or roundtables.

6. Communication Skills 

• Excellent verbal and written communication skills for engaging with senior stakeholders, writing policy briefings, and contributing to thought leadership.
• Ability to distil complex policy issues into accessible messages. 

7. Strategic Governance Insight 

• Understanding of the role of a trustee in public affairs oversight (e.g. ensuring activity is compliant with charity law).
• Ability to challenge and support the executive team in shaping an ethical and impacƞul engagement strategy. 

8. Political Acumen

• Awareness of the political landscape at local and national levels, including the ability to identify risks and opportunities for engagement.
• Insight into how local priorities may shift due to political changes or economic pressures. 

9. Crisis and Issues Management

• Experience supporting or advising on responses to public scrutiny, policy changes, or contentious issues involving local authorities. 

10. Collaboration and Diplomacy

• Skilled at building consensus across diverse stakeholders.
• Sensitive to the reputational considerations of engaging with public bodies. 

11. A clear commitment to CFAB’s values and beliefs and the fulfilment of its mission 

C. Commitment

CFAB has four regular Board meetings per year of which one is held concurrent with the AGM. There is also a Marketing committee which meets four times per year, which the Trustee should attend wherever possible. Additional Extraordinary Board meetings may be called as necessary. Other trustees will participate in committees including: Finance & HR, Fundraising and Policy & Practice. Overall time commitment is approximately 2 – 3 hours a month.

Do you believe that there is an urgent need for places to be resilient to environmental, economic and social challenges?

Are you interested in a role that will help secure homes, places and communities where everyone can thrive?

The Town and Country Planning Association (TCPA) is looking to appoint up to two new Trustees and if you answered a resounding ‘yes’ to the questions above then these could be the roles for you!

The built and natural environment have profound impacts on people’s health, wellbeing and life chances and we also face climate, nature, housing and health crises. The work of the TCPA is, therefore, more important than ever.

To support our important work we are looking to broaden the skills and range of perspectives on our Board of Trustees. You do not need to be an expert in town planning or have a background working in the built environment sector. We are particularly interested in candidates who believe in the importance of the work we do and have experience in one or more of the following areas:

• Charity fundraising and new business development
• Charity governance
• Operational elements of running a small charity
• Campaigning and communications

 Inclusion is a core value of our organisation and we are passionate about promoting diversity and representation in our Association. We positively encourage applications regardless of age, disability, ethnicity, gender identification, marital status, pregnancy and maternity, race, religion or belief, or sexual orientation.

To find out more about the TCPA and how to express your interest in these roles please see the recruitment pack or visit our website.

Expressions of interest should be received by midday on Friday 3 October.

The Chapter Secretary ensures smooth running of the local chapter by managing communication, meetings, and documentation. The Secretary is responsible for organising chapter meetings, prepare agendas, take structured minutes, and upload them to Onedrive, ensuring they are shared with all attendees. In addition the Secretary also help coordinate volunteer socials and support chapter activities.

The Chapter Secretary should have strong organisational and administrative skills, with the ability to coordinate meetings, manage calendars, and keep accurate records. Attention to detail, good communication skills and time management are essential in addition to being reliable, proactive and collaborative.. Familiarity with Microsoft Word, Excel, OneDrive.