Administrator And Customer Service Jobs in Bristol, City Of Bristol

This role is a hybrid role within the Children and Families Team which is part of the Wiltshire Domestic Abuse Service, providing support to children and young people that have witnessed or experienced domestic abuse.

The Children and Young Persons Triage Advisor will act as the gateway for all children and young people referrals to the Wiltshire Domestic Abuse Service. Working within an experienced and established team, the Children and Young Persons Triage Advisor will:

- Triage referrals, with a particular focus on children and young people who have witnessed or experienced domestic abuse.

- Conduct risk assessments and offer immediate safety planning advice.

- Respond to safeguarding concerns.

- Signpost victims and professionals to other support agencies where appropriate.

- Provided early intervention support to children and young people as part of triage and welfare calls made.

- Offer specialist domestic abuse advice and support to professionals.

- Making welfare calls to victims who are waiting to start structured support.

- Support as required with co-facilitating in our children and young persons group work provision

In addition, the role requires the building of effective relationships both internally within the Wiltshire Team and externally, supporting a multi-agency approach.

Main Duties and Responsibilities:

Working within the agreed policies, principles and codes of practice of FearFree, the post holder will:

Working with children and young people and risk management:

• Provide a victim focused service, with an understanding of the impact of trauma on children and young people.
• Demonstrate specialist knowledge and understanding of domestic abuse and how this may impact on the children and young people and their wider family unit.
• Provide advice, guidance and support to children and young people who have witnessed or experience domestic c abuse.
• Assess, manage and review risks to service users, colleagues and self, including the use of the dash risk assessment tool and SOAG.
• Make safeguarding referrals where appropriate: including to Children’s Social Care, Adult Social Care, Mental Health crisis teams and MARAC.
• Work directly with individuals or groups as agreed with the Team Manager.
• Safeguard the health and welfare of the children and young people and their families.
• Respond to emergencies and crisis situations including supporting a service user to access a place of safety if appropriate.
• Manage and support service users by telephone with low to medium support needs in line with the agreed values and aims of the service.
• Support as required with co-facilitating in our children and young persons group work provision
• Act as duty worker as part of a rota system. Duty shifts take place in the Trowbridge Office on weekdays between 9 and 5pm.

Team working 

• Offer professional advice and support to multi-agency partners.
• Feedback to the Team Manager, Wiltshire Service Manager and/or other Support Workers any information related to the service users support needs or risk issues, and progress on support tasks.
• Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery, safety and safeguarding.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holiday and sickness.
• Work closely with other agencies, to network with, make referrals to and maintain good relationships with, and be able to disseminate information appropriately.
• Communicate with other staff, as well as the Team Lead and Wiltshire Service Manager, issues related to activities and work undertaken.

Administrative duties 

• Help provide a responsive support service with a high quality of customer care.
• Answer the telephone and take messages and referrals, take action on messages and referrals and provide a triage service for all children and young people referrals.
• Assist in the referral process and children and young people follow up calls, contacting other agencies and helping to arrange appointments.
• Assist in the assessment and identifying children and young people for priority allocation
• Update written and computerised records with accurate clear information to deadline, including maintaining details of any special needs required by service users.
• Assist with monitoring and evaluation policies and procedures and producing reports.

Additional tasks and responsibilities:

• Ensure personal safety for self, other staff and service users at all times
• Participate in personal training and supervision opportunities and attend team meetings.
• Carry out other tasks appropriate to the post, which may be identified as the service develops and as agreed with the Team Manager and Wiltshire Service Manager.
• FearFree is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Title: Payroll Officer

Salary: £25,600 - £28,444 per annum (plus £3,500 London Allowance if applicable)

Contract hours: 35 hours per week

Contract Type: Permanent

Based: Hybrid if London based / UK- Flexible Home based

Closing date: Shortlisting and Interviews will happen on a rolling basis so early application is encouraged. We reserve the right to close this vacancy early

Interview date: Interviews will be on rolling basis

As the Payroll Officer you will be accountable for working with the Payroll Supervisors to ensure the delivery of an effective and efficient, high quality payroll service to staff and managers across the Charity. You will be required to provide an effective and accurate output of work to meet the demands of the role, ensuring a consistently high level of customer care is provided, and work to agreed timeframes and tight deadlines.

Marie Curie Benefits Package:

• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with childcare cost (TC apply)
• Entitled under Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance for all employees
• Eye care (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)

What's in it for you:

• Annual leave allowance:
  • England and Wales = 25 days plus 8 public holidays (pro rata)
  • Northern Ireland = 25 days plus 11 public holidays (pro rata)
  • Scotland = 25 days plus 10 public holidays (pro rata)
• Competitive Policy for parental/sick leave
• Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
• Industry leading training programmes
• Flexible Working
• Free DBS/PVG/Access NI

What we are looking for:

• Proficiency in using Excel, Outlook, and other systems such as HR and Payroll
• Strong organisational skills with a proven ability to work to deadlines
• Experience processing documentation, starters, changes and leave requests
• Exemplary customer service skills. With demonstrable skills in managing sensitive and complex cases
• Knowledge and understanding of payroll processes
• Understanding of HMRC, PAYE, NI, RTI and statutory payments

As the Payroll Specialist within our organization, you will be responsible for overseeing the seamless administration of employee salaries through Resource Link, our computerized payroll system. Your duties include meticulously collating and inputting pertinent information for the monthly payroll cycle, encompassing tasks such as processing new hires, managing contract changes, administering sickness absence payments, calculating maternity and paternity pay, handling Court Orders, GAYE, Union deductions, Childcare Voucher schemes, and ensuring accurate payment of Pension contributions and Company loans. Your primary focus will be to guarantee the precision and punctuality of salary payments for all employees, effectively managing expectations and fostering consistency.

In addition to your administrative responsibilities, you will serve as a knowledgeable resource for employees and managers, offering guidance on a broad spectrum of payroll-related matters. This includes providing advice on salary payments, enhancements, expenses, Tax, National Insurance, statutory deductions, and adherence to company policies and procedures that may impact an employee's pay. Prompt resolution of queries and issues within reasonable timeframes is paramount, and your ability to appreciate and address the concerns of employees contributes to maintaining a positive and efficient payroll function within the organization. If you possess a keen attention to detail, strong communication skills, and a commitment to ensuring accurate and timely payroll processing, we invite you to apply for this integral role within our team.

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

About us:
Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.

The Door is a Christian youth charity based in Gloucestershire, established in 1991 for the benefit of all young people aged 11 to 25 and their families. It’s a place where every young person and their parents can feel safe, happy and valued, with the best possible opportunity to reach their potential.

We are currently looking for a dedicated and enthusiastic Bid Coordinator to join our Fundraising Team.  Within the team you’d be responsible for generating income from The Door’s fundraising portfolio to meet our budgeted current and future service delivery needs, and specifically for raising income from grants and tender bids.  You’d coordinate the end-to-end process of bid submission, from researching funding opportunities to writing compelling bids to ensuring the timely delivery of reports to funders.

You’ll be an excellent written communicator, with the ability to compose accurate, concise and persuasive prose, strong administrative and relationship management skills, experience of working with budgets and a good eye for detail.  You should have experience of writing successful funding bids and reports.  A detailed understanding of the wider funding environment in the voluntary sector is also highly desirable.

This role is home-based and ideal for a skilled bid writer who needs flexible hours.  Occasional travel to our office in Stroud, Gloucestershire will be required.  Applicants must be UK-based and eligible to work in the UK. 

Urban Saints are looking for a Resources Coordinator to join the team as maternity cover. This is a key role that will oversee Urban Saints' online digital resources platform (Energize). The platform has a growing customer base, and with increasing opportunities to equip youth workers in reaching young people who are not stuck into church, this role is an essential one to ensure our subscribers are well-resourced to reach the young people they encounter.

A successful candidate will be able to use their writing & editing skills to curate and improve digital content on our Energize platform, as well as being able to use their excellent customer-service skills to ensure that our subscribers' needs are met. 

When joining Urban Saints, you’ll enjoy benefits including:

• 25 days holiday (pro-rata) plus eight days bank holidays (pro-rata).
• Pension scheme: we contribute 6% to the Urban Saints pension scheme.
• Life assurance: you will receive life assurance cover to the value of four times your annual pensionable salary.
• Homeworking allowance.
• Eight Volunteering days (pro-rata): you will have an opportunity to volunteer for one of our events or a similar charity of choice.

Are you passionate about motivating and supporting people to take part in a wide range of fundraising events? Do you have a proven track record of engaging positively over time with donors throughout their journey alongside a charity? Are you a positive, skilled communicator with an eye for detail and an ability to get ‘stuck in’? If so, this role could be for you.

SUDEP Action is the only UK charity focused on preventing epilepsy-related deaths. We have the only epilepsy bereavement service freely available to anyone suddenly bereaved by epilepsy (including SUDEP). By representing the voices of those who have died and who are bereaved, we aim to learn from deaths, and use research, policy and campaigns to raise awareness and take action that helps save lives. 

Working both independently and with the wider team you will deliver a high-quality community fundraising service. We’re looking for someone who has worked in a fundraising department and/or similar role before, preferably in the charity sector. Engaging confidently with people and feeling comfortable in adapting your approach to different audiences is a key skill for this role - whether they are major donors, corporates or community fundraisers. This is particularly important as many of our supporters & fundraisers are bereaved.

Building positive supporter connections is at the heart of what we do at SUDEP Action, so setting a positive example of this through your plans and actions, and demonstrating the importance of maintaining strong, personalised supporter relationships is key. You’ll know how to follow processes to record, monitor and evaluate supporters’ engagement with community fundraising activities, so this feeds back into how the charity operates.

Much of the charity’s income comes from our motivated and passionate supporters, so this role is a key part of income generation. The successful candidate will be able to build on current processes and successes to grow our engagement across all fundraising activities, platforms and campaigns. Experience of bid/grant writing would be desirable.  

Volunteer Development Officer
Reference: APR20246930
Location: Flexible in UK
Salary: £26,379.00 - £28,319.00 Per Annum, Pro Rata
Contract: Permanent
Hours: Part-time, 30 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (pro rata)

Nature is in Crisis, and here at the RSPB we are working across the UK and overseas to save it.  As the UK's largest nature conservation charity, with a workforce of over 14,000 employees and volunteers, we have an ambitious programme of work to revolutionise our volunteering approach and deepen the impact volunteers have as individuals and collectively.

The Volunteer Development Officer (Assemble) will work within the Volunteering Development Department to deliver the volunteering elements of our new corporate strategy, which has a focus on increasing people powered conservation, focussing on diversity and raising our internal people capabilities.

Assemble is our volunteering management system and this role will be the lead contact, champion and be the system expert from the RSPB business perspective (volunteering) for Assemble – ensuring volunteering and volunteers get the best from Assemble.

The Volunteering Development Department are the subject matter experts for volunteering and will drive the culture change needed to achieve the required change and growth in volunteers and volunteering delivering our ambitious strategy demands.

You can be based anywhere in the UK, and we are very supportive of flexible working. We value and understand the importance of different voices, experiences, perspectives and backgrounds within our workforce and strongly encourage applications from all sections of the community.

What's the role about?

The Volunteering Development Department are the subject matter experts for volunteering and will drive the culture change needed to achieve the required change and growth in volunteers and volunteering delivering our ambitious strategy demands.

As the Volunteer Management System (Assemble) lead, this role will:

• Proactively make changes to Assemble (through the System Administrator) as required to support, improve and develop business operations.
• Document RSPB Business processes linked to Assemble
• Assist in developing and delivering training and other resources such as promotional talks, intranet articles and team presentations, to promote uptake of the system and support users in getting the best from Assemble
• With the System Administrator (in our Digital team) ensure Assemble functionality (existing and new), work as required for users and the RSPB
• Provide excellent Customer Care and support to all Assemble Users resolving issues and challenges within our service level agreement.
• Ensure data and metrics from Assemble are available to meet business need, funding bid requirements and our annual reporting requirements internally and externally Identify and champion opportunities to get even more from Assemble to meet our volunteering strategy and improve and enhance our support for volunteers and the user experience on Assemble.
• This role would have an individual specialism but with the ability to be flexible to cover the priorities required across the department and the UK wide needs.

Essential skills, knowledge and experience:

• Comprehensive understanding and knowledge of volunteering innovation, best practice and sector standards.
• Demonstrable track record of having successfully and effectively developed a range of volunteering roles and schemes across an organisation.
• Experience of providing operational advice and guidance on volunteer involvement to people at all levels and building effective stakeholder relationships.
• Experience of working in a customer-focused environment.
• Excellent communication and interpersonal skills, successfully influencing, persuading, guiding, listening to, and negotiating with others, constructively challenging thinking where appropriate.
• Strong skills in identifying and analysing problems, issues and areas of improvement, working collaboratively to develop creative strategies and solutions.
• Ability to be proactive, use initiative and work independently.
• Excellent planning and organisational skills; ability to manage and deliver a diverse portfolio of work and to balance the priorities and needs of multiple stakeholders.

Closing date: 23:59, Friday 24th May 2024
We are looking to conduct interviews for this position from week commencing 10th June 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

About INTRAC

INTRAC exists to promote positive social change. We do this by strengthening the wider ecosystems of civil society support and also by supporting civil society organisations themselves. So that these organisations are better able to develop, engage with others, and do what they want to do, better. We are a group of ethical and values-driven practitioners with expertise in civil society strengthening. Through our staff and global network we provide consultancy services, training and practical resources to support civil society actors in different ways.

We are particularly focused on organisational change and strengthening and providing support to strategy development, evidencing impact, and capturing, and responding to, learning. We work with organisations, movements and networks, and to strengthen the enabling environment for civil society. Our ambitious new strategy focuses on strengthening civil society ecosystems, rooted in local culture, methods, practices and knowledge bases, and connected to global learning and debate to enable further sense-making and collective action to change how civil society is supported.

About the role

As Project Officer you will play a central role in the delivery of INTRAC’s consultancy assignments and grant funded projects. This will involve coordinating short and long term projects, involving staff and consultants through our global network and clients around the world, ensuring effective and quality delivery. We carry out a wide variety of assignments, ranging from project evaluations to bespoke in-house training and learning partner roles for complex, multi-country civil society strengthening programmes.

You will work on a range of activities, such as organising and supporting online learning sessions, meetings or focus groups, coordinating feedback, communicating with team members and clients, administrative tasks, to support the smooth running and success of our work.

You will have an eye for detail, experience providing administrative and coordination support to complex projects and will be comfortable carrying out a number of tasks with competing deadlines at the same time.

We are looking for a versatile and dynamic individual, wanting to use their skills to support civil society around the world and with an interest in current debates concerning decolonisation and movements to shift power.

Role Purpose

RISE strives for a world where people can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.

With the main objectives of reducing re-offending and helping to protect the public, the RISE practitioner will deliver a range of interventions (individual and group), that RISE may design, commission or be commissioned to deliver in the future in the community.

Avon and Somerset Police has commissioned us to deliver ‘Chance to Change’, a new informal out of court resolution (OOCR) Deferred Prosecution for 18–24-year-olds in Avon and Somerset. The Support Worker is key to the successful delivery of the Deferred Prosecution Scheme, and will manage cases from the point of referral, tracking progress and compliance. The Support Worker will act as a single point of contact to secure the offender’s engagement, working alongside other partners to address the offender’s needs, with the aim of eliciting behaviour change and reducing reoffending.

Key Accountabilities

Delivery:

· Manage cases with a range of complex needs and behaviours.

· Deliver a range of short interventions which include group work, one to ones, embedding a multi-agency approach in Avon and Somerset.

· Undertake holistic assessments that identify risk and protective factors, and develop bespoke support plans.  

· Work collaboratively with the Chance to Change partnership, including attendance at multi-agency meetings where required.

· Track service user’s progress and compliance against their individual Support Plan, reporting back to the ASCEND team.

· Adhere to relevant group work programme manuals and deliver programme sessions to ensure the integrity of programme delivery, which is overseen by the Team Leader.

· Apply specialised materials to support delivery to consider diverse needs, working proactively to provide a non-discriminatory service.

· Be responsible and accountable for working with Team Leader to ensure risk is reviewed on a weekly basis.

· Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with offenders to address their behaviour.

· Encourage and facilitate learning with participants on a group, including proactively working to elicit behavioural change and acceptance of their behaviour.

· Work closely with other professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.

· Be personally accountable for the completion of the initial needs assessment, support plans, and end of intervention reports, and ensure they are to a high standard.

· Ensure effective planning for the delivery of each intervention in advance of the session.

· Participate in and pass the necessary training to be able to deliver all interventions.

· Assist or lead on the delivery of training courses.

Out of Court Resolution (OOCR) courses:

· Deliver a range of OOCR short courses online and in person.

· Ensure delivery is in accordance with the RISE OOCR course manuals and process mapping.

· Adhere to course manual sessions and materials and ensure the integrity of programme delivery is always maintained, overseen by the Team Leader.

· Apply specialised materials to support your delivery to racialised and marginalised groups and adjust materials according to meet neuro-diversity needs, agreed by the Team leader.

· Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with service users online and in person.

· Encourage and facilitate learning with participants online using variety of techniques like break-out, noticeboard etc.

Recording and administrative tasks:

· Ensure timely and accurate recording of all relevant data (needs assessment support plan compliance, attendance, feedback, mid-way and end of intervention reports) using systems provided and in line with performance standards.

· Ensure regular contact with the ASCEND team, recording and reporting back offender compliance.

· Maintain an accurate audit trail of all relevant communication with partner organisations involved.

Delivery:

· Manage cases with a range of complex needs and behaviours.

· Deliver a range of short interventions which include group work, one to ones, embedding a multi-agency approach in Avon and Somerset.

· Undertake holistic assessments that identify risk and protective factors, and develop bespoke support plans.  

· Work collaboratively with the Chance to Change partnership, including attendance at multi-agency meetings where required.

· Track service user’s progress and compliance against their individual Support Plan, reporting back to the ASCEND team.

· Adhere to relevant group work programme manuals and deliver programme sessions to ensure the integrity of programme delivery, which is overseen by the Team Leader.

· Apply specialised materials to support delivery to consider diverse needs, working proactively to provide a non-discriminatory service.

· Be responsible and accountable for working with Team Leader to ensure risk is reviewed on a weekly basis.

· Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with offenders to address their behaviour.

· Encourage and facilitate learning with participants on a group, including proactively working to elicit behavioural change and acceptance of their behaviour.

· Work closely with other professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.

· Be personally accountable for the completion of the initial needs assessment, support plans, and end of intervention reports, and ensure they are to a high standard.

· Ensure effective planning for the delivery of each intervention in advance of the session.

· Participate in and pass the necessary training to be able to deliver all interventions.

· Assist or lead on the delivery of training courses.

Out of Court Resolution (OOCR) courses:

· Deliver a range of OOCR short courses online and in person.

· Ensure delivery is in accordance with the RISE OOCR course manuals and process mapping.

· Adhere to course manual sessions and materials and ensure the integrity of programme delivery is always maintained, overseen by the Team Leader.

· Apply specialised materials to support your delivery to racialised and marginalised groups and adjust materials according to meet neuro-diversity needs, agreed by the Team leader.

· Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with service users online and in person.

· Encourage and facilitate learning with participants online using variety of techniques like break-out, noticeboard etc.

Recording and administrative tasks:

· Ensure timely and accurate recording of all relevant data (needs assessment support plan compliance, attendance, feedback, mid-way and end of intervention reports) using systems provided and in line with performance standards.

· Ensure regular contact with the ASCEND team, recording and reporting back offender compliance.

· Maintain an accurate audit trail of all relevant communication with partner organisations involved.

· Ensure completion of pre and post questionnaires in line with the partnership’s Social Impact strategy.

· Contribute to the evaluation and evidencing of social impact, including questionnaires and service user case studies.

General tasks:

· Develop excellent relationships with customers and respond positively to their needs.

· Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.

· Attend Clinical Consultancy to support safe practice and develop resilience during the delivery of demanding work as directed by the Team Leader.

Confidentiality and Information Security

· Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant.

· Comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.

Safeguarding Children and Vulnerable Adults

· RISE is committed to keeping children and vulnerable adults safe. Post holders with direct offender contact are responsible for promoting and safeguarding the welfare of children and vulnerable adults they come into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Other duties

• Undertake other duties as may be required which are commensurate with the grade and nature of the post.
• Cover for other posts as appropriate, and willingness to be trained in new interventions.

Knowledge, Skills, Abilities and Experience

Essential

· Effective interpersonal skills and communication skills in person and online

· Minimum 1-year experience working with hard-to-reach individuals.

· Ability to effectively undertake risk assessments.

· Ability to write high quality reports.

· Understanding of offending behaviours, needs and issues, particularly for young adults.

· Experience of delivering domestic abuse and/or trauma interventions or case work.

· Good understanding of race and equality issues and impact on communities.

· Experience and knowledge of multi-agency liaison risk management.

· Experience of working with both Families, Children and Service Users.

· Ability to motivate and engage a difficult client group while undertaking interventions. This may be as part of one to one basis or group work.

· Openness to new ideas and ways of working.

· Ability to relate positively and empathetically but without collusion.

· Ability to appropriately challenge negatives attitudes, thinking and behaviours.

· Willingness to learn and develop from feedback about performance.

· Experience of effective team working.

· Ability and willingness to use new technology.

· An Enhanced DBS Check is required for this role.

Desirable

· Ability to develop new interventions.

·  A relevant qualification, e.g social work, probation studies or cognitive behaviour therapy or family therapy.

Corporate responsibilities

Vision: Work towards our vision of transforming lives through innovative rehabilitation solutions

Values

Demonstrates our values every day, in relation to:

· People

· Change

· Innovation

· Diversity

· Excellence

· Evidence-led

· Collaboration

·       Social impact

Strategic Objectives

Promoting equality, diversity and rights

· Promote RISE’s Equality Policy and Code of Conduct and carry out duties and responsibilities with due regard to these polices at all times.

· Promote anti-discriminatory practice in ways that are consistent with professional legislative frameworks and RISE policies.

· Embed considerations around diversity and inclusion into RISE’s engagement with customers and stakeholders.  

· Ongoing review of marketing and communications strategies aimed at staff, customers and stakeholders in order to ensure they reflect the needs and interests of different groups in society.

Health and Safety

Undertake health and safety responsibilities specific to the post and be accountable for health and safety matters in accordance with RISE and commissioner’s policies.

Code of Conduct

Always abides by RISE’s Code of Conduct.

Value for Money

Considers issues of Value for Money in all aspects of their work, always striving to realise and demonstrate cost-effectiveness, sustainability and social impact.

Who are we looking for? 

Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player. This role will involve delivery of our workshops across Scotland, so the ideal candidate will be based locally.

At Ygam, we are committed to safeguarding and the protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people. 

Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued. We welcome the unique contributions that you can bring and positively encourage people from underrepresented backgrounds to apply to join our team.

Main Role & Responsibilities 

The post holder will be an active member of our programmes team and will work across our portfolio of programmes. 

They will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. They will recruit suitable delegates to workshops, working closely with a range of organisations and families. 

They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.

They will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements.

Who are we looking for?

Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player.

At Ygam, we are committed to safeguarding and protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people.

Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued.

We welcome the unique contributions that you can bring and positively encourage applicants from all underrepresented backgrounds, particularly those from minority ethnic groups or individuals with lived experience of gaming and gambling harms.

Main Role & Responsibilities

The post holder will be an active member of our programmes team and will work across our portfolio of programmes.

They will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. They will recruit suitable delegates to workshops, working closely with a range of organisations and families.

They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.

They will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements.

Burnham and Weston Energy CIC is looking for a programme manager to nurture and grow our energy advice service.

The service is delivered by a small team of trained Home Energy Advisors who visit people in their homes to provide advice on how they can save money on their bills and make their homes warmer and healthier to live in. They also install small energy efficiency measures such as LED lights, draft proofing and radiator reflectors. Households are then referred on to further support to help them access welfare payments and grant funding for home upgrades including insulation, boiler replacement and energy efficient appliances. 

The current team of 2 Home Energy Advisors have capacity to deliver around 700 home visits per year. We receive referrals from a range of local organisations. We employ a Programme Co-ordinator to manage and generate home visit referrals and bookings, provide follow up support, and manage events and communications.

From this foundation, our growth objectives for the Home Energy Savings service are to:

• Continue to raise awareness of the service amongst local organisations and the public, and increase the number of referrals and vulnerable householders who benefit.
• Grow the team of Home Energy Advisors as demand requires, to at least double the team by the end of 2025.
• Secure additional funding to support the service.
• Develop partnerships which broaden and deepen the ways we can help households, including unlocking funding and support for energy efficiency retrofit.

Role responsibilities

• ​Manage, mentor and support our team of Home Energy Advisors and the Programme Co-ordinator, and oversee its growth.

• Responsible for team safeguarding, H&S, mental health, team building, mentoring and training;

• Manage the delivery of our Home Energy Saving Service across North Somerset and the former districts of Sedgemoor and West Somerset and Taunton, seeking opportunities to strengthen and grow the service.
• Manage the delivery of grant funder requirements including ensuring KPIs are met, budgets managed and reports provided.
• Manage the delivery of our referral partnership contract with LEAP AgilityEco including ensuring KPIs and contractual requirement are met and that households referred to LEAP receive the best possible support.
• To secure and manage further funding partnerships (such as Redress or MCS funding),
• Responsible for ensuring company policies relating to the advice programme are kept up to date and consistent with requirements or partners. Responsible for ensuring working practice is in accordance with our policies and that risk assessments and management plans are in place and adhered to.
• Manage relationships with organisations referring households to the energy support programme and receiving onward referrals from us.
• Develop partnerships which broaden and deepen the ways we can help households.
• Develop our CRM and IT systems.
• Represent Burnham & Weston Energy at local events and forums, nurture and grow our networks and relationships with local stakeholders and deliver our comms via the website and social media channels.

Essential requiremnts:

• Experience of leading and managing home visit teams including safeguarding, H&S, mental health, risk assessment and management, team building, mentoring and training. Experience of managing front line service teams is more important to us than energy advice experience. We can organise mentoring support from other community energy enterprises who have developed and scaled up local energy advice services.  
• Experience of overseeing complex case work.
• Experience of grant programme and service contract management including management of budgets, KPI delivery, reporting and meeting funder requirements.
• Experience of securing grant and service contract funding including applications, contract negotiation and ensuring funding requirements are in place.
• Committed to and rooted in the communities we serve: Weston-super-Mare, Burnham-on-Sea, Highbridge, Mark, Winscombe and the surrounding rural areas.
• Understand the local public, community and private sector landscape and be well networked.
• An ability to bring people together, bring out the best in people and make things happen.

Useful requirements:

• Understand the complex world of energy support funding.
• Experience of being a home energy advisor and/or managing home energy advice teams.
• A track record of business development, ideally in a social enterprise, charity or public service context.
• Competent with communications and social media.
• Confident in network and relationship building.

Job title:Community and Events Fundraising Officer (East Coast of Scotland)

Division:Income Generation

Responsible to:Senior Fundraising Officer

Hours:                        Permanent, 36 hours per week (Full Time). This role will require occasional 

weekend and evening working for which time off in lieu will be agreed

Location:Home based in the East Coast of Scotland (with travel throughout)

Salary:                         £26,895 – £29,746

• Advertised from: 3 May 2024
• Closing Date: Monday 27 May 2024 at 12noon
• Interview Date: Monday 3 June 2024
• Interview Location: National Office, Paisley

By joining Scottish Huntington’s Association (SHA) as a Community and Events Fundraising Officer you can play a full and active role in securing income to improve the lives of families impacted by Huntington’s disease.

Scottish Huntington’s Association is the only charity in the country exclusively dedicated to providing expert and personalised support for those impacted by Huntington’s disease when they need it, regardless of where they live.

Organised, motivated and a confident communicator, you’ll be responsible for driving income and building relationships throughout the East Coast of Scotland, to ensure we have the funds needed to deliver our specialist services for every family impacted by this devastating disease. We welcome applicants from a variety of backgrounds including (but not limited to) account management, marketing, fundraising, event management, or sales, and candidates who are based in any of the following areas: Aberdeenshire, Dundee and Angus, Edinburgh and the Lothians, Fife or Perthshire. 

From supporter stewardship, event management, delivering inspiring presentations, and managing volunteers, no week will be the same. The Community and Events Fundraising Officer (East Coast of Scotland) will be joining a hard-working and talented fundraising team, working closely with our Senior Community, Event & Individual Giving Fundraising Officer, Community and Events Fundraising Officer (West Coast of Scotland), our SHA Communications team, as well as the wider SHA team.

We are looking for an engaging, passionate and tenacious person who can deliver strong, cost effective and sustainable income growth for the charity, along with good copy writing, admin and organisational skills, experienced at developing relationships, and can manage a busy and varied workload. This is a chance for you to channel your varied skills, qualities, and passion for relationship building to improve the lives of families impacted by Huntington’s disease in Scotland.

In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. SHA is committed to equality of opportunity and to providing a service that is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer, or member of staff is unfairly treated on the grounds of offending background.

You will work from home with periodic travel throughout the East Coast of Scotland. There will also be occasional travel required for organisation-wide meetings.

This role will require occasional weekend and evening working for which time off in lieu will be agreed.

In addition to a competitive salary, we offer benefits including flexible working practices, and a generous leave allowance totalling 37 days (25 days Annual leave and 12 days public holidays). Upon 5 completed years of service, you will receive an extra day for each completed year up to a maximum of 5 days, and the the opportunity to opt into our competitive pension scheme.

This is an exciting time for the charity, now in the second year of Standing Tall: A Strategy For Growth 2023 - 2028 to transform the care and support of Huntington’s families, expand specialist services and deepen involvement in research and clinical trials.

About Scottish Huntington’s Association

People impacted by Huntington’s disease need specialist services to cope with a severe and complex disease, its impact on families, and a lack of awareness amongst health and social care providers and the wider public.

Scottish Huntington’s Association is the only charity in the country exclusively dedicated to providing expert and personalised support for those impacted by Huntington’s disease.

Our personalised support reduces unnecessary hospital admissions, supports carers and other family members; lowers household poverty; and alleviates wellbeing risks to children and young people living in Huntington’s families.

We are commissioned by NHS Boards and Health and Social Care Partnerships throughout the country to share our expertise with front-line staff and build support for improved services and higher standards of care for every family impacted by this devastating disease. Scottish Huntington’s Association plays a full and active role in attracting the global research community to Scotland to work in partnership with us to improve the lives of families impacted by Huntington’s disease.

If you wish to apply to join a values-driven organisation, founded by families for families and recognised at national and international levels for its expertise and support delivered through a nationwide network of Huntington’s Disease Specialists, Specialist Youth Advisors, and Financial Wellbeing Officers, please follow the application notes below.

Application notes

Please review the Job Description and Person Specification documents then complete the downloadable Application Form and the downloadable Equal Opportunities Monitoring Form, which are also available in the vacancies section of our website.

Please email your completed application, including the Equal Opportunities Monitoring Form, with the subject line Community and Events Fundraising Officer (East Coast of Scotland) vacancy, to the email address that you will find on our website in the vacancy section. 

Informal enquiries should be made for the attention of the Head of Income Generation by emailing us.

Support and Development Officer – East and West Midlands

• Salary of £23,634 per annum 
• 3-year fixed term contract 
• 35 hours per week
• Home based (within the East or West Midlands) 

Reporting to the welcome team manager and sitting within the service delivery team, we’re looking for some who is: 

• Committed to engaging and empowering volunteers and older people. 
• Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders. 
• Solution focused and committed to using technology to find solutions and to improve performance. 
• A skilled and confident communicator able to engage on the phone with people of all ages. 
• Familiar with working in a fast-paced environment with experience of working to deadlines and meeting performance related targets. 

Key responsibilities 

• Supporting volunteer and older people applicants in your region through the onboarding process.  
• Leading online group volunteer inductions, checking references, and conducting ID checks.  
• Conducting informal calls with older people applicants, ensuring that our services meet their needs.  
• Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.  
• You’ll also be part of the team which responds to phone and email enquiries and that provides high quality support to older people and volunteers.  

We put the safeguarding of our older people, volunteers, and colleagues at the heart of everything we do and as such, this role will be subject to an enhanced criminal record check.

About you

Essential 

• Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.  
• Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance. 
• Excellent interpersonal, written, and verbal communications skills. 
• A desire to learn, adjust and adapt to constructive feedback. 
• Organised with a methodical approach to work and excellent time management.  
• Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
• Strong understanding of the importance of record-keeping and CRM systems.  
• Strong understanding of the importance of brand and commitment to the brand guidelines.    
• Clear understanding of safeguarding systems and processes, confidentiality, and GDPR implications when working with volunteers and older people. 

About Re-engage

We are positive about old age and committed to reducing loneliness so that older people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness or social isolation. 

We are proud of our values - positive, innovative, transparent, evidence-based, and accountable -  and of our ethos of bringing generations together.  These guide our day-to-day work, alongside our commitment to harnessing technology.    

Joining our team means making a tangible impact on the lives of older people while enjoying a supportive and inclusive work environment. Although we operate remotely, we encourage teamwork and wellbeing through many and varied interest groups and virtual networking and social activities.  We also offer periodic opportunities for face-to face collaboration. 

How we recruit 

Diversity and inclusion are important to us.  We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best.  We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.

The closing date is 5pm on Monday 13 May 2024, however, you should note that we reserve the right to close the vacancy early if we receive sufficient applications. Therefore, if you’re interested in this role and in working for Re-engage, we would encourage you to apply ASAP. Interviews will be held on Wednesday 22 May via Teams.   

The Pituitary Foundation are recruiting for a new CEO to lead us into the next phase of our journey.

The Pituitary Foundation is the UK’s leading charity providing support and information for people living with pituitary conditions, their families, friends and carers. We are based in an office in central Bristol, with some staff and volunteers working remotely throughout the UK. Pituitary conditions are uncommon, usually lifelong and can be life threatening. Conditions include acromegaly, Cushing's, prolactinoma, AVP-Deficiency and hypopituitarism.

It is an exciting time to join The Foundation. We are celebrating our 30th anniversary throughout 2024 and are working towards our ambitious strategy which we are excited to achieve. Our new website, and CRM, combined with robust processes and procedures offers a strong foundation, for a new CEO to build on.

About the Role

This role will combine the ambition of The Foundation without losing the core importance of being a person-centred patient support group, offering kindness and support at challenging times.  You will bring excellent interpersonal skills, as well as financial acumen and an appetite for seeing the best possible service delivered to a wide demographic.

Location: Based in the Bristol office, with flexibility for hybrid working

Salary: £55,000 - £60,000

Reports to: Chair and Board of Trustees

Holiday: 30 days plus statutory bank holidays

Pension: 5% employer contribution

How to Apply

The recruitment pack and process for application can be found on our website or below.

Deadline for applications is 9am Tuesday 14 May 2024

The outgoing CEO and Chair, welcome informal phone conversations in advance of submitting an application. 

The Pituitary Foundation believes in diversity and equality. We especially welcome applicants who are under-represented within the charity sector and want to build a team with a diverse range of perspectives, backgrounds and skills.  You do not need to have lived experience, or direct knowledge of pituitary conditions – just empathy and an appetite to learn. We know that a diverse team is a strength, and we look forward to hearing from all interested applicants.