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Page 2 of 11
Crewe, Cheshire East (On-site)
£26,000 per year
Full-time
Contract or temporary (12 month Maternity Cover)
Job description

Supporter Services & Marketing Officer (Maternity Cover)
Location: Crewe (Office-based)
Contract: Full-time, 12-month fixed term
Salary: £26,000 per annum
Reports to: Head of Public Fundraising and Engagement & Digital Marketing Manager

Be the first voice of Railway Children.

We’re looking for a warm, organised and digitally minded individual to deliver outstanding service to our supporters. As the first point of contact for donors, community groups and the public, you’ll ensure every interaction—via phone, email, social or web—is positive and professional.

You’ll also support our fundraising and marketing teams with admin, digital content, and campaign delivery, helping us raise vital funds to protect children at risk.

Key Responsibilities:

  • Manage supporter queries via inbox, phone and social media
  • Send thank-you messages and fulfilment communications
  • Maintain accurate supporter records (Donorflex)
  • Support digital campaigns, website updates and online shop
  • Assist with events, appeals and seasonal campaigns
  • Build emails and social posts; monitor Facebook ads
  • Keep marketing materials and templates up to date

What You’ll Bring:

  • Excellent communication and customer service skills
  • Strong admin and digital skills
  • A proactive, team-focused attitude
  • Passion for making a difference

Why Join Us?

At Railway Children, you’ll be part of a passionate, supportive team working to create real change. We offer flexible working conditions and a great opportunity to learn and develop. You’ll have the opportunity to make a meaningful impact every single day – and be part of a charity that truly values its people.

Join us and help us ensure we deliver the best supporter experience.

Application resources
Posted by
Railway Children View profile Organisation type Registered Charity Company size 101 - 500

A world where every child can thrive away from a life on the streets.

Posted on: 03 November 2025
Closing date: 29 November 2025 at 13:03
Tags: Campaigns, Fundraising, Marketing, Digital, CRM, Data Analysis, Social Media, Web, Community Fundraising, Digital Fundraising

The client requests no contact from agencies or media sales.