Administrator jobs in city of london, england
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Field Care Supervisor
Location: South East London. The role is around 70% based within the community visiting participants and staff, then some home working and central office days in Islington as required. Kindly be aware that step free access is not available at our central office, and some of our other services.
Salary: £28,200 - Full time Equivalent
Shift Pattern: Fixed term contract till March with the potential for extension, 30 hours per week, Monday to Sunday on a flexible rota between 08:00 - 20:00, including working on bank holidays and outside these hours as per service requirements.
About the role
We are looking for a Field Supervisor to lead a team who are dedicated and focused to providing support to our participants within the community. We provide person centred care and support to our participants within the community, homes, and residential properties. We support vulnerable adults to live more independently, offering friendly outreach that helps with housing, daily living, and building self reliance.
In this role, you'll:
- Be supporting the establishment of supporting staff and participants, doing assessments, working with partners, and helping ensure everything runs smoothly by carrying out quality checks.
- Line manage, lead and support your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager and Deputy Manager in leading the day to day operational delivery of the service. Delivering the highest standards of quality, performance, and improvements across your service.
- Be responsible for ensuring full contract and regulatory compliance is completed, and support the Service Manager in the implementation and delivery of service monitoring and development
- Ensure Risk Management ownership, ensuring processes and policies are followed
- Manage contract and Internal auditing, admin, and general other duties as required.
About you
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our participants, and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Ability to lead a team to achieve service KPI's
- Flexible and capable of commuting throughout London for client appointments and MDT meetings.
- Ability to provide advice, support and guidance to a team on all aspects of the service such as participant related enquiries which can include housing management.
- Ability to promote the service externally to enhance reputation across London and with partner organisations
- Willingness and ability to work flexibly to meet service needs
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
We’re looking for someone who shares our values and is excited to make a real difference in people’s lives!
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
LUX is seeking an exceptional Deputy Director to help lead its next chapter. This new senior role, created to strengthen internal capacity, operational resilience, and strategic delivery, will work closely with the recently appointed Director, Ali Roche, to shape and implement a vision for the organisation’s future. Overseeing operational and financial management, the Deputy Director will bring a broad skillset across finance, operations, HR, fundraising, legal, and governance to ensure LUX’s long-term success.
About Us
LUX is a publicly funded arts organisation and accredited museum that supports and promotes visual artists working with the moving image. Based in London and Glasgow, it delivers a range of activities including exhibitions, screenings, educational projects, commissioning and research.
It also manages Europe’s largest collection of films and videos made by artists and distributes them to museums, galleries and festivals around the world. We are a small organisation with offices in London and Glasgow. LUX’s collection is based at its London location in Waterlow Park, Highgate, North London, a beautiful location in a public park with its own gardens. LUX Scotland is based in Glasgow and delivers a public programme of activity in Scotland dedicated to supporting, developing and promoting artists’ moving image practices across the country.
This is a rare opportunity to join LUX at a moment of renewal. Together with the Board and our dedicated team, you will help guide strategic growth, seize new opportunities, and uphold our artist-centred mission—building on LUXs rich history and commitment to championing artists’ moving image in the UK. The Deputy Director will lead on income generation, develop forward-thinking strategies, and help maintain and continue to build a vibrant, sustainable organisation for artists, collaborators and audiences.
Key Information:
Job Title: Deputy Director
Hours: 5 days a week (35 hours)
Salary: £45,000 pro-rata
Benefits Include: 25 days per year plus statutory holidays with an increase of 1 day per year worked up to a maximum of 30 days in total.
Location: This role is based at the LUX London office. This position will require at least 3 days per week working at the LUX office. Hybrid working options available.
The Deputy Director main responsibilities will include:
- Develop and maintain operational policies, procedures, and risk management aligned with organisational values and Arts Council Investment Principles.
- Co-lead the business plan and long-term strategy with the Director, translating goals into operational delivery.
- Oversee financial management, including budgeting, audits, payroll, procurement, cash flow, statutory reporting, and fundraising and income generation strategies, ensuring compliance and value for money.
- Prepare and submit quarterly and annual reports to public funders, ensuring data accuracy and compliance.
- Ensure legal and governance compliance across charity, company, employment, safeguarding, health & safety, and data protection; support the Board of Trustees with reports and governance documentation.
- Manage operations, including admin systems, IT, building maintenance, insurance, accessibility, sustainability, and lease compliance.
- Lead HR processes: recruitment, contracts, onboarding, appraisals, staff development, and fostering a positive, inclusive workplace with HR consultant support.
- Contribute to LUX’s success and culture, upholding our values and supporting an inclusive environment.
LUX is an arts organisation that supports and promotes visual artists working with the moving image.
The client requests no contact from agencies or media sales.
The Philharmonia Orchestra is seeking an organised, analytical and proactive Development Research and Operations Manager (DROM) to support the growth in fundraising activity of a busy and ambitious orchestra. The post-holder will deliver high-quality philanthropic research, pipeline and CRM management, the creation of donor briefings for individual, corporate and trust supporters, and horizon scanning for new and future opportunities.
As the department’s research and CRM lead, the DROM will generate prospect research on those suggested by senior volunteers (Board, Development Board etc.) and those identified in our database, Tessitura. They will support fundraisers across giving streams to create engagement and cultivation plans, and act as the pipeline management champion for the team. The DROM will support fundraisers to ensure activity and contacts is logged consistently, working closely with the Head of Development to monitor KPIs, track and record income and maintain accurate donor and donation records.
This position is central to ensuring that frontline fundraisers can focus on income generation, supported by robust operational processes, accurate data, and high-quality research.
This role reports to the Head of Development and will work closely with the Senior Development Manager (Philanthropy) and Director of Development. The work of the Development team is actively supported by the Philharmonia’s Development Board.
Key Responsibilities
Research and Pipeline Development:
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Identify, qualify and research prospective major supporters, including individuals, corporates and trusts
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Prepare tailored profiles and high-quality briefings to staff and senior volunteers for meetings and events
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Maintain and refine the prospect pipeline, ensuring clear pipeline management stages and next actions for prospects
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Conduct due diligence research as required for donor engagement
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Implement improvements to pipeline management process
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Track sector trends and philanthropic activity to inform prospecting and cultivation
CRM, Data and Insights:
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Be the Tessitura CRM and financial process (such as Direct Debits and Gift Aid) lead for the Development team, maintaining accurate, timely, and GDPR-compliant records
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Develop and implement systems, workflows and reporting tools to support a data-led fundraising approach such as in membership acquisition
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Produce regular income and pipeline reports that support departmental planning and forecasting
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Generate guest lists and attendee profiles for events
Department Operations:
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Support the Head of Development with the timely production of proposals, reports and other donor communications
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Work with the Learning and Engagement department to identify and promote opportunities that support fundraising, such as project visits, project pipeline and evaluations.
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With colleagues, ensure the smooth scheduling and preparation for donor meetings and project visits
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Support the Head of Development and Director of Development in preparation of materials for Board, Development Board and other strategic meetings.
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Reporting and Administration:
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Support the Head of Development in regular moves management and revenue reporting across the department
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Create and maintain updated gift processing workflows including invoices, bank transfers, reconciliation and reporting
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Ensure the highest standard of data capture, financial processes and record-keeping, consistent with GDPR and best practice
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Ensure accurate and up-to-date records and fulfilment of donors’ accreditation and recognition requirements
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Represent the Philharmonia at events and externally when required
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Support the work of the Department and other duties reasonably required by the Philharmonia
Skills and Qualifications
Essential:
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Understanding of different fundraising income streams and the donor cultivation cycle
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Experience of philanthropic prospect research and data analysis
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High levels of organisational skills and attention to detail
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Understanding and experience of using a CRM database (Tessitura is an advantage)
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Understanding of fundraising and data protection regulation (including HMRC Guidelines, Gift Aid, GDPR and the Fundraising Regulator)
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Experience in handling financial and transactional data, and producing financial reports
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Ability to manage multiple and competing priorities
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High-level of IT literacy, including the Microsoft 365 suite.
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Exceptional interpersonal and communication skills (verbal and written)
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Interest in and appreciation of the arts
Desirable:
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Experience in a similar role within a fundraising team from the arts and cultural sector
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Knowledge of the Philharmonia and its work; understanding the opportunities and challenges in the orchestral sector – including as this relates to funding opportunities
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Experience in major fundraising campaigns
Cover letters should be no more than 2 pages long.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Queen’s Reading Room is the charity founded by Her Majesty Queen Camilla in 2023. We believe that books make us happier, healthier and better connected, having a strong positive impact on our mental health, brain health and social connectedness. We’re on a mission to get more people reading more, for all the transformative benefits of books.
Our work is in three areas: neuroscientific study to understand the lifelong benefits of regular reading; the production of accessible content and events; and grassroots work to help shelters and refuges access books and shared reading groups, in partnership with organisations like St Mungo’s, The Elm Foundation and Reading for Wellbeing.
Our audience is predominantly digital, reaching 12 million people annually in 183 countries. We’re concerned that the UK is currently facing a reading crisis, with children’s reading rates the lowest on record and 1 in 2 adults not having read nor listened to a single book last year. We’re working hard to change that.
About the Role
The Queen’s Reading Room is funded entirely by grants, donations, sponsorship and income from events. We’re looking for a vibrant and well-connected individual to join the small but agile team, to lead this function within the charity and design and set up a fundraising committee. You will build on a strong base of income generation and work to sustain and expand it.
You will be responsible for building the fundraising strategy with the charity’s CEO and Board of Trustees; for identifying appropriate opportunities to generate funding in the UK and internationally; and for the targets agreed by the CEO and board. You will be comfortable with, and have experience in, the world of high profile and high net-worth individuals, legacy fundraising, fundraising and friendraising events. You will know how to build relationships with individual donor prospects along with charitable trusts, foundations and other institutional funders. You will attend networking events and meetings with potential donors.
Your role will include devising and creating fundraising events; securing sponsorship for events and festivals; contributing to the writing and submitting of funding applications to charitable trusts and foundations; and advising and providing suitable copy for fundraising marketing and digital materials. You will work with the team to create case studies and grant reports, sharing and telling great stories to supporters to ensure that they understand the difference that their donations make and with a view to securing repeat support.
You’ll create new relationships by preparing and delivering pitches, talks and presentations and prepare reports and give presentations on fundraising progress to the CEO and the Board of Trustees.
You will join as a key member of the organisation, alongside the CEO, Director of Operations, Director of MarComms, Head of Talent, Head of Production and Team Researcher.
About You
Our ideal candidate will have a proven track record of significant and sustained income generation. You’ll have a track record of managing and developing relationships with individual donors and be committed to building good internal and external relationships. You will have experience of performing due diligence and have a careful and considered approach to fundraising. Your knowledge of the fundraising market will be excellent. You will understand the complexity of the charity landscape and the sensitivities of the role. You will understand the need for confidentiality to be paramount.
Strong writing and presentation skills are essential.
There will be a lot going on at once, so we’ll be looking for someone who is flexible with changing priorities and who has excellent administrative, IT, organisational and planning skills. You’ll be able to prioritise your workload, manage administration and be able to work independently. You will be an excellent team player but be able to take responsibility for your own work stream.
You’ll have a passion for charity work and a strong commitment to the organisational ethos and goals of The Queen’s Reading Room.
Details
Part/ full time negotiable.
6 month probation, during which time, the candidate must have raised the equivalent of their salary.
Office-based in London Victoria, with remote team members.
You need to be eligible to work in the UK to be considered for this role.
The charity working to celebrate and promote the power and benefits of reading; founded by Her Majesty Queen Camilla.
The client requests no contact from agencies or media sales.
The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.
Our benefits include:
- Excellent pension scheme (up to 12% employer contribution)
- Private medical insurance, life assurance, dental insurance, healthcare cash plan (via salary sacrifice), eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
- Floating bank holidays (choose where to take your bank holidays throughout the year)
- Generous annual leave (starting at 25 days)
- Flexible working arrangements and much more!
The Role
What will I be doing?
As Project Officer, Physics Workforce, you’ll be part of the Education and Workforce team, supporting our mission to build a strong, diverse physics workforce for the future. Your work will help identify and address the skills needs of physics-powered sectors and highlight the vital role physics skills play in our economy.
You’ll support the delivery of projects, research and evidence-building activities that influence education, skills policy and practice, working closely colleagues across the organisation, members and other external stakeholders.
Projects you may work on include:
- Supporting research to map skills gaps in physics-powered industries
- Coordinating stakeholder networks across education, skills, higher education, and business sectors
- Helping to design and deliver events, research launches, and campaigns that drive engagement and impact
- Supporting the management of project processes including contracts, tenders, budgets and reporting
Who will I work with?
- Manager, Physics Workforce
- Colleagues across Education and Workforce, Policy, Communications, EDI, Public Engagement, and Membership
- Members, employers, education providers, and other key stakeholders in education, skills, and business.
What skills and experience do I need?
Essential criteria
- Experience working in an education or skills policy/strategy environment (STEM focus desirable, but not essential)
- Strong project management and administrative skills, with the ability to manage multiple projects
- Skilled in data collection, analysis and presenting research findings for different audiences
- Excellent relationship-building skills with internal and external stakeholders
- Strong communication skills – written, verbal and presentation
- Team player, proactive and highly organised
Nice to have
- Knowledge of STEM/physics education or workforce development issues
- A recognised project management qualification (e.g. APM, City & Guilds, Pitman)
The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!
Application
Alongside your CV, please ensure you include a cover letter stating how you meet the person specification.
How will I be working?
The Institute of Physics is an inclusive employer, and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work.
Why should I want to work at the IOP?
The IOP is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work.
To apply for this role please click the link below, best of luck with your applications!
We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.
We strive to make physics accessible to people from all backgrounds.



The client requests no contact from agencies or media sales.
We are offering an exciting opportunity to join our IT team as a D365 Developer & Analyst. In this role, you will play a key part in implementing, maintaining, and expanding the use of Microsoft Dynamics 365 across the organisation. You will collaborate with colleagues to develop innovative solutions, ensure data integrity, and provide expert guidance on best practices.
This is a hands-on role where you will work on developing new D365 and Power Platform solutions, managing integrations, and supporting users to get the most out of our systems.
Updated: This is a fixed term role for 1 year, with a potential to become permanent.
About You
We are looking for someone who combines strong technical expertise with excellent problem-solving and communication skills. You will have:
- Proven experience in developing and supporting Microsoft Dynamics 365 solutions.
- Strong knowledge of Power Apps, Power Automate, and integrations with external systems.
- Experience with ETL tools such as SSIS and good knowledge of MS SQL.
- Ability to write custom workflows, manage UAT processes, and produce technical documentation.
- Excellent organisational skills and the ability to work collaboratively in a team environment.
Desirable skills include experience with Business Central, C#/.NET, VBA, and MS Access development.
Our Culture, Values and Benefit
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Well-being Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.
If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please contact HR team.
Closing date: 26 September 2025
Shortlisting date: 29 September 2025
Interview date: 6 October 2025
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.

Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Role purpose
Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans.
The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc.
The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager.
The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind’s policies and procedures.
Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.
Key Responsibilities
- Triage, onboard and support a caseload of 15-20 individuals
- Triage and support individuals dropping into the service for household / cost of living crisis support
- Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations)
- Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals’ behalf
- Complete emergency applications and grant applications
- Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management
- Provide housing, general money and debt management advice
- Provide information on employment opportunities and training support for clients
- Where appropriate, source warm goods for those in need
- Engage in outreach within the borough to encourage referrals and promote the service
- Signpost to other relevant services in the borough, or further afield
- Attend training, forums and meetings to ensure knowledge remains relevant and up to date
- Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally
- Provide updates and feedback to the broader teams
- Engage in multi-disciplinary meetings, both internally and externally
- Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date
- Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure
- Record the results of outcome assessments and satisfaction surveys on the Views databases
- Work in line with triage procedures and use the referral process when referring cases to external organisations
- Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities
- Follow Hammersmith, Fulham, Ealing, and Hounslow Mind’s organisational policies and guidelines
- Undertake additional duties that may reasonably be required to fulfil the objectives of the post
Person Specification
Knowledge and Experience
- Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
- At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams)
- Knowledge and understanding of mental health problems, and mental health services
- Experience of delivering advice and information
- Experience of managing complex cases and autonomously managing a caseload
- Experience of working with multiple agencies and attending multi-disciplinary meetings
- Experience of delivering desired outcomes in a timely manner
- Up to date knowledge and experience of safeguarding adults
- Understanding of the importance of monitoring and evaluation, and the ability to keep records
- Experience with de-escalation, recognising and mitigating risks
- Experience of working with challenging behaviour
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
Skills and Abilities
- Relevant and up to date knowledge of welfare benefits, housing and social care
- Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
- Excellent listening and liaison skills
- Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
- Ability to liaise with a range of people – individuals with support needs, carers, and a range of different professionals
- Ability to remain calm in challenging situations and reinforce boundaries
- Ability to support people to manage difficult feelings, and communicate their needs effectively
- Knowledge of best practice for lone working, data protection and safeguarding adults
- Willingness to undertake training related to housing and welfare benefit
- A team player
- Ability to work on your own initiative
- Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders
- Strong organisation and administrative skills
- The drive to motivate self and others to achieve positive outcomes
- Flexibility in overall approach to work
- Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
- Strong sense of self, and ability to set and maintain boundaries
- Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice
- Ability to plan and prioritise your own workload
Desirable
Lived experience of mental health problems, and of using mental health services
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.
WHO WE ARE
Animal Equality is an international animal protection organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, the United States, Germany, Italy, Spain, Mexico, Brazil and India.
Animal Equality releases investigative materials captured from inside factory farms and slaughterhouses, exposing the conditions that farmed animals face around the world. We publish our findings on television, in newspapers and online. We routinely secure mainstream media coverage, including on the BBC, ITV, Sky News, The Times, The Guardian, The New York Times and many more.
Animal Equality also advocates for political change. Our current campaigns include a UK ban on foie gras imports, increased enforcement of existing animal protection laws, legal protections for farmed fish, and Government subsidies for transitioning towards a plant-based food system.
We focus on farmed animals because of the scale and severity of the issue. More than a billion animals are confined and killed for human consumption every year in the UK. Farmed animals also often suffer in some of the worst ways: pigs typically endure painful mutilations, many chickens die of heart attacks, fish are confined in underwater cages, and some farmed animals are victims of deliberate abuse and neglect. But the problem is solvable! By utilising effective campaigning strategies, Animal Equality is having an impact for animals around the world and building a future where all animals are respected and protected and are no longer exploited for human consumption.
Animal Equality UK’s current key campaigns include:
- Strengthening enforcement of animal protection laws.
- Halting the expansion of Scotland’s salmon farming industry.
- Achieving a ban on foie gras imports.
- Securing species-specific slaughter legislation for fish.
- Inspiring the public to eat plants, not animals.
ABOUT THE ROLE
We are seeking a highly organised, detail-oriented Operations Officer to play a central role in ensuring the smooth running of Animal Equality UK’s internal operations and supporter services.
This is a varied role covering administration, finance, data management, supporter care, and event coordination. You will be the first point of contact for many of our supporters and stakeholders, providing excellent service while supporting team members across all departments.
The ideal candidate will be proactive, solutions-focused, and comfortable balancing multiple projects in a fast-paced environment. You will have a ‘can-do’ attitude and a calm and professional demeanour, thrive on problem-solving, and take pride in ensuring that systems and processes run efficiently behind the scenes.
JOB DESCRIPTION
- Culture and internal support: Act as a culture ambassador, upholding Animal Equality’s values of professionalism, resilience, accountability, and compassion. Strengthen communication between teams and ensure effective use of project management tools. Identify and lead process improvements with guidance from the Operations Manager.
- Supporter and donor care: Serve as the first point of contact for supporter queries via phone, email, post, and social media. Provide excellent donor support, including thanking donors, resolving payment issues, and sending mailings. Maintain supporter and volunteer records accurately in CRM systems and ensure compliance with GDPR.
- Finance and reporting: Process expenses, supplier payments, and support budget forecasting. Assist with Gift Aid claims, monthly data uploads, and finance reports. Prepare scheduled reports and presentations to track progress against objectives.
- Team processes: Support recruitment processes, including application handling, interview coordination, and onboarding/offboarding schedules. Ensure smooth induction for new staff and manage equipment, training resources, and access.
- Events and operations: Assist with the organisation of internal training, team meet-ups, and supporter events. Support health and safety measures for team members and volunteers at peaceful protests, undertaking risk assessments and first aid training. Manage stock and campaign materials, fulfil supporter requests, and oversee mailing logistics.
- Data and systems: Conduct database cleansing and maintain accurate supporter, volunteer, and executive records.
- Represent Animal Equality’s culture: Support Animal Equality’s life-saving work by producing high-quality output, embracing and representing the organisation’s culture principles proudly at all times, and supporting our philanthropic efforts.
- Support with other ad hoc duties, as requested by your line manager.
ABOUT YOU
You are a reliable, proactive, and solutions-focused team player who takes pride in creating order and efficiency. Embracing Animal Equality’s culture principles and reinforcing them proudly, you balance meticulous attention to detail with a flexible, positive, level-headed approach and are motivated by helping the organisation succeed for farmed animals.
You actively seek constructive feedback and use it to continuously improve your work. You show ownership and a growth mindset that is focused on improving the world for farmed animals. Knowledge of farmed animal issues and alignment with Animal Equality’s mission is a must, as is professionalism, adaptability, and discretion.
You must have a minimum of one year’s experience in operations, administration, project management, or a related role. With exceptional communicational and time-management skills, you are comfortable balancing competing priorities and will bring a friendly, professional attitude at all times. Adaptable and solutions-focused, you are confident when learning new technologies.
You will be based remotely in the UK. In addition to monthly meet-ups, some travel within the UK may be required for demonstrations, meetings, and events. While not common, occasional evening or weekend work may be necessary to support campaigning activities. Any additional hours worked and agreed with your Manager can be reclaimed as TOIL.
BENEFITS
- Holiday entitlement equal to 33 days per year (including standard public holidays).
- Personalised employee assistance programme (EAP): An Animal Equality-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. The programme offers several services, such as a 24/7 confidential helpline and expert cognitive behavioural therapy.
- Flexible hours, with the option to start between 8am and 10am and finish between 4pm and 6pm.
- Able Futures Support: The service is a nine-month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and build coping skills and resilience to thrive at work.
- Yearly stipend to access learning and development resources to help employees further grow their personal and professional skills.
- A free vegan lunch every month at the Animal Equality monthly meetups.
APPLY NOW
For more information and to apply, please visit our vacancies page.
Closing date: 5.00pm on Friday 19th September 2025.
Animal Equality’s vision is a world in which all animals are respected and protected.


At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Tower Hamlets.
Sounds great, what will I be doing?
The main purpose of the role is to prepare individuals to move on to independent living in the community. Service users may step down from the intensive support service to high, medium or lower needs before moving into the community. From the outset of an individual's tenancy the focus of the support is on preparing them for their journey of recovery and independence over an agreed period. Our support service is provided 24 hours a day 365 days per year with tailored flexible support delivered in accordance with need.
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
You will have a strong understanding of the principles of recovery and a range of recovery approaches, alongside demonstrable experience of supporting individuals with mental health and/or dual diagnosis issues. With knowledge of mental health conditions, including crisis management, you will be able to communicate effectively, support people with dignity and respect, and apply relevant legislation such as the Care Programme Approach (CPA). Safeguarding awareness and the ability to act appropriately will be essential, as will good literacy, numeracy, and IT skills to produce accurate correspondence and records.
You will be confident working both as part of a team and on your own initiative, contributing to service delivery while supporting the induction of new staff and volunteers. With the ability to work collaboratively with statutory services such as the NHS, you will also demonstrate an awareness of health and safety issues. The role requires flexibility, with a commitment to covering early and late shifts, weekends, and bank holidays to meet the needs of a 24-hour service.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




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Do you want to bring about a culture shift in the way services are delivered to young women and girls?
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Can you lead the expansion of Abianda’s training programmes, ensuring they contribute to systems change for young women affected by criminal exploitation and violence?
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Are you a visionary and collaborative leader who can drive growth and income for a unique and thriving charity?
Abianda is a London-based charity that works with young women and girls affected by criminal exploitation and violence, and the professionals who support them. We exist to ensure young women are no longer hidden in our communities and can live free from harm and abuse. We aim to bring about a culture shift in how services are delivered to young women and girls, so that they can access support that works for them when they need it.
We are seeking an experienced and strategic Head of Partnerships and Development to lead and drive our growth, ensuring the long-term sustainability and expansion of our work.
The role will involve combining strategic leadership and operational delivery, with a particular focus on expanding Abianda’s training programmes across the UK, increasing unrestricted income, strengthening partnerships and overseeing impact measurement.
As a key member of the Senior Leadership Team (SLT), you will work collaboratively with SLT colleagues to drive Abianda’s strategic objectives, ensuring that all our programmes are delivered effectively across our remit. This role requires dynamic strategic and operational leadership, as well as a commitment to driving the development of best practices within the sector.
This is an exciting time to join the Abianda team. With an ambitious strategy in place, and after securing social investment to support the growth of our training programmes, you will play a pivotal role in shaping the organisation's future. You will ensure that our training, consultancy, and income-generating activities are aligned with our mission to support young women affected by criminal exploitation and violence. You will develop and implement strategies to scale our programmes to a national audience, drive income generation through training and fundraising, and enhance our external partnerships to increase Abianda’s reach and influence.
Job details:
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Salary: £45,000 per annum, plus pension (reviewed annually)
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Full-time, 35 hours (however we are currently on a 31.5 hour-week trial that will likely be extended)
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Two-year fixed-term contract
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25 days holiday per annum pro rata, plus bank holidays
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Flexible working - hybrid working including from our office in London N5, from home and travel around London and the UK for training delivery
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Reporting to Abianda’s Founder & CEO
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Abianda provides a generous benefits and training and development budget for all employees
Our mission is to support young women harmed by criminal exploitation and violence to develop independence and agency.

Do you want to make a positive difference to the health and wellbeing of women?Kingston Women’s Centre (KWC) is looking for a qualified and experienced female Counselling Manager to join our team of dedicated professionals.
KWC is a highly regarded and well-established charity providing counselling and therapy within a safe and caring environment for women of all backgrounds in and around Kingston upon Thames.
Due to the nature of our services, applications are invited from women only.This is a Genuine Occupational Requirement (GOR) as set out in the Equality Act 2010.We welcome and encourage applications from women of all backgrounds.
This pivotal role encompasses counsellor and supervisor recruitment and placement co-ordination, facilitating group supervisor meetings, overseeing the assessment process and client waiting list, contributing to ad hoc projects such as written bids for fundraising and acting as Safeguarding Lead. The Counselling Manager must have experience of managing and supervising counsellors in training and the ability to engage with people at all levels including the Admin and Clinical staff and Board of Trustees, a BA/MA in counselling/psychotherapy and Accreditation with BACP or UKCP. We would also require a minimum three years post-qualification with complex client work and experience as a clinical supervisor
This key position is exceptional in its variety of opportunities and responsibilities; you will have the advantage of being able to work flexible hours, managed by the Centre Manager and supported by our Clinical Trustee. An added benefit is the opportunity to rent a room at low cost within the building for the counselling of private clients should the successful applicant be currently working part time in private practice.
If you are interested in applying, please look at the full details on Kingston Women’s Centre’s website
The closing date for applications is 4th October 2025.
Our aim is to provide counselling and therapy for women of all backgrounds in and around Kingston Upon Thames in a warm, safe and caring environment
The client requests no contact from agencies or media sales.
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and at outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
We are looking for an experienced money advice caseworker to join our friendly and hard-working team to deliver a high-quality debt advice service for local people in Southwark.
This role will provide in-depth debt advice casework and wrap around support for vulnerable local people.
You will have:
- Recent and ongoing paid or voluntary experience of managing your own caseload of money advice and income maximisation cases.
- Ability to write detailed up to date case notes, letters and reports as required in plain English.
- Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
- Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.
Closing date: 9.00 am Wednesday 17 September 2025
Interviews will take place on: Monday 22 September 2025
For further information and an application pack please click on the Apply button.
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Registered charity no:1070263
“Providing free, independent, confidential and impartial advice”
Hybrid working with regular travel to our London Bridge Office
What the job involves
The Policy and Health Influencing team is responsible for using clinical data and evidence to shape what the organisation thinks and to develop solutions that drive change for men with and at risk of prostate cancer. This means working with clinicians, patients and stakeholders to interpret the latest changes in prostate cancer research, care, support and treatment which will help shape our strategic direction and activities.
As the Policy and Health Influencing Coordinator, you're key to supporting the policy and health influencing team, and teams across the Health Services, Equity and Improvement Directorate when needed. You'll have a varied and far-reaching portfolio of work for example, at times arranging important stakeholder events and meetings and ensuring we're hearing from people who've been through prostate cancer themselves. You'll also help share our work on social media and capture the outcomes of our external engagement.
In this role you’ll assist us in keeping track of and evaluating our progress in line with our organisational strategy, as well as keeping an eye on trends in the wider cancer and health landscape and reporting on them. Plus, you'll handle budget matters and make sure we have effective budget monitoring mechanisms in place.
What we want from you
We’re looking for a Coordinator who is highly organised, an effective communicator who knows how to adapt and effectively prioritise your time. You’ll have excellent coordination skills and can organise others too (especially teams which are based across the UK) and have experience of creating and updating forward planners, project schedules and streamlining team processes. You’ll be able to comfortably engage with senior managers and a breadth of external senior level stakeholders. Regularly taking the initiative to drive improvements so that the teams you support can operate efficiently.
With skills in collecting and utilising data to monitor, trend, and report on activity, you're proactive in acting on the results. You’ll have some experience or interest in working in the health or volunteer sector. You’re also quick to learn and capable at picking up new systems including those for budget management and product fulfilment.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sovereign Network Group (SNG) is a leading Housing Association, committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driven by a strong sense of social purpose, placing our customers at the heart of everything we do.
We have an amazing opportunity to join the Community Foundation as Social Value Specialist on a permanent basis. You'll be based in one of our offices across SNG's operating area, ideally Wembley or Bristol as there will be a big focus on working with our London and Bristol based suppliers and community partners. You'll combine both home and office working to ensure a positive work/life balance. This role involves travel to other offices and events which will require some flexibility and ideally access to a car.
The Role
The Social Value Specialist will support SNG to embed impact measurement and social value into teams across the organisation, providing a central, efficient point of contact that leads on developing systems, processes and continuous service improvement.
You will engage with supply chain partners to ensure the delivery of social value in contracts and enable seamless customer service using digital platforms and relationships with community partners.
Connect with team members across the organisation to deliver impact reports and support in creating our annual ESG report.
The Social Value Specialist will report to the Social Value Manager.
Key Responsibilities
- Design, plan and implement a community investment evaluation and monitoring framework, in direct alignment with the community foundation strategy and strategy and the corporate plan
- Work collaboratively across the multi-disciplinary community investment directorate and with other internal teams in the customer directorate across localities to embed a framework for social impact and outcomes recording
- Support the Social Value Manager to provide regular social impact and environmental social, governance (ESG) reporting to the communities' leadership team and to senior management and board when required
- Develop and implement monitoring and evaluation methods and processes for Community Foundation projects and roll out good practice to colleagues and external partners so we can effectively demonstrate our Social Impact
- Lead and support internal teams and external partners in the upload of data such as KPIs onto impact measurement platform for the business, ensuring that information is accurate and easily accessible when required
- Demonstrate strong project management skills to lead and oversee project teams across SNG and with external partners that will bring in external funding
- Build and maintain excellent relationships with stakeholders, including funders, businesses, local authorities and national agencies as required by the Head of Service and managers
- Work closely with the communications team to enable a coordinated communications approach that raises the profile of SNG's work in communities
- Prepare and present written, financial and statistical reports to internal and external bodies as required and ensure funders requirements are met
- Demonstrate everyone safe and well everywhere, every day by making health and safety a primary consideration in your decision making
What we need from you
A good understanding of HACT's Wellbeing Valuation and Social Value Insight would be an advantage, but this is not essential. It would be great if you have some knowledge or experience of working in communities, supply chains and or, monitoring and evaluation.
- Good communication and interpersonal skills
- Excellent organisation and customer service
- Proactive and proven Stakeholder management skills with colleagues and external partners
- Knowledge of monitoring and evaluation methods and techniques, including Theory of Change and Logic Models
- Ability to validate and impact assess, to escalate data issues as required
- Ability to inspire and activate, fostering great partnerships with suppliers to ensure social value is secured and delivered through our supply chain
- An understanding of social value in relation to the construction industry
- Storytelling skills to share social value activity and support others in understanding the impact of the Community Foundation
What you'll receive from us
We have some fantastic benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Company pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- Private medical insurance, dental insurance & critical illness cover
- Wide range of training courses available to support your career development
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
SUPPORT OUR LIFE-SAVING FUNDRAISERS
At Campaign Against Living Miserably, we’re expanding our team and searching for two Challenge Events Officers. Your mission? To deliver an ambitious portfolio of third-party, owned and DIY events, to inspire and support our growing community of Fundraisers as they take on epic challenges, all in support of CALM’s life-saving work.
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You’ll join a growing team, fresh off its biggest fundraising year to date
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You’ll help shape meaningful experiences for thousands of fundraisers
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You’ll turbocharge your professional skills across fundraising, events and communication
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You’ll help prevent suicide and make a life-saving difference for people struggling with life
Not bad, right? Plus, you’ll get to work in an inclusive, collaborative and development-focused environment, and receive excellent benefits, including a nine day fortnight, unlimited annual leave, enhanced pension scheme, and access to therapeutic and wellbeing services.
SOUND LIKE A BIT OF YOU? HERE’S MORE ABOUT THE ROLE
Our Challenge Events team has just seen a 60% increase in fundraiser numbers this year. We’re hiring now to unlock the full potential of this incredible community. Reporting into the Challenge Events Manager, you’ll boost our ability to grow our portfolio of events and connect personally with the incredible people who support CALM on a day to day basis.
The reasons people fundraise for CALM can be deeply personal. They might have lost someone to suicide, used our helpline for themselves or someone they know, or they might want to support a lifesaving service. By understanding what drives them, you’ll shape and deliver event experiences that feel meaningful and memorable, strengthen their connection to CALM, and inspire them to keep coming back for more.
YOUR RESPONSIBILITIES
CORE
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Contribute to CALM’s fundraising targets, through excellent event delivery, relationship management and supporter care
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Ensure all supporters receive excellent care from CALM, as well as completing all assigned admin tasks with a high degree of accuracy
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Confidently represent CALM at key meetings and events
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Be a data steward for fundraising, ensuring quality data management
SUPPORTER ENGAGEMENT AND STEWARDSHIP
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Support on delivery of the Challenge Events portfolio, ensuring Challenge Event Fundraisers are staying on track - such as completing registration forms on time, and setting up fundraising pages
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Provide general support to the Challenge Events Manager with event day delivery as required
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Represent CALM at Challenge Events, including acting as an Event Day Lead, and attending wider CALM events
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Work with the Challenge Events Manager and Event Fundraising Lead to develop our portfolio of events, analysing performance, identifying opportunities and putting ideas into action
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Steward CALM’s Challenge Event Fundraisers effectively throughout their journey when supporting CALM, to ensure they feel appreciated and inspired to fundraise for us
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Be the friendly voice of CALM, responding to enquiries through the website or phone in a timely manner
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Proactively craft and send personalised emails to fundraisers to drive retention and satisfaction
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Help with the management and optimisation of the Challenge Event email automated journeys used to steward participants in the lead up to and after their event
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Help to devise and manage our email marketing strategy to event participants
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Deliver stewardship calls to Challenge Event Fundraisers - welcoming them to the team upon sign up, wishing them good luck before their event, or offering them fundraising guidance and support
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Work across various income platforms to ensure fundraising pages and donations are correctly coded, including JustGiving and Enthuse
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Support on the maintenance of relevant pages on the CALM website
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Analyse feedback from fundraisers via our post event surveys and identify areas for improvement
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Engage with Fundraisers on our CALM Facebook groups - sparking conversation and fostering a supportive community atmosphere
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Recruit and manage volunteers to support at events
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Work with the wider organisation to improve processes and data management
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Support in other areas of Public Fundraising as required, including community fundraising and individual giving.
Competencies
Essential
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A strong understanding of challenge event fundraising
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Able to take initiative, manage a varied work load with great organisational skills
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Passion for fundraising and understanding of the importance of providing excellent supporter care by telephone, SMS, and email
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Confident making telephone calls, with a friendly and empathetic telephone manner
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A creative mind and ability to problem-solve
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A self-starter, happy and able to develop areas of work that might not have been done before
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Excellent IT skills
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Willing to work occasional out of hours and weekends as required
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Understanding of CALM, why people choose to support us
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Act as a positive ambassador for CALM, working in line with our ethos, policies and branding
Experience
Essential
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Experience in event delivery (preferably from within the third sector)
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Experience in a fundraising role
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Experience in a customer or supporter facing role, interacting with customers/supporters on a day to day basis
Desirable
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Experience working with a CRM database (preferably Salesforce)
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Experience working with fundraising platforms, such as Just Giving and Enthuse
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Experience of using email marketing tools and managing email campaigns
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Experience of using G-suite
Why work for us?
Reports to: Challenge Events Manager
Contract: Permanent
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm. The right candidate will be willing to work occasional out of hours and weekends as required.
Salary: £30,000 - £33,000 per annum
A work environment that values creativity, personal growth and collaboration.
The closing date for applications is Sunday 28th September 2025.
About us:
We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.
We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.
We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.
To help people end their misery, not their lives.


The client requests no contact from agencies or media sales.