Administrator jobs in hertfordshire
The Supporter Services Team Leader will be responsible for promoting and delivering excellent supporter care to existing, potential and previous supporters of Battersea, developing relationships and maximising income for Battersea.
They will be a point of escalation for the supporter services team and will support and develop a team of volunteers. The role will lead on key fundraising products, proactively sharing information with stakeholders.
Objectives
- Provide first line of support to Supporter Services Administrators to ensure donations are processed promptly and efficiently and update the Income Generation database with accurate donation and supporter information
- Prepare and share weekly rota's allocating tasks per day for Supporter Services Administrators
- Ensure that volunteers, who assist the team to handle supporter enquiries, are appropriately recruited, trained and supported
- Decide the workload of the volunteers to get the maximum mutual benefit
- Take the lead on key products working with product owners to ensure the best supporter care
- Review and improve the volunteer team’s outputs for quality and accuracy, suggesting and implementing improvements as necessary
- Act within all relevant legislation and sector best practice, including PCI DSS compliance, the Data Protection Act, Gift Aid rules and regulations and the Institute of Fundraising and Fundraising Regulator codes of conduct
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 30th June 2025
Interview date(s): TBC
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job ADVERT for Part-time Administrator
The Project for the Registration of Children as British Citizens (PRCBC) is seeking to recruit a part-time self-motivating and committed Administrator. The postholder will be at the core of PRCBC and involved in all aspects of PRCBC’s work. This post will be based at our office in Hammersmith, London.
Salary: £32,000-36,000 FT (pro rata)
3 days per week
Closing date for applications: Rolling
Interviews: There will be an initial Zoom interview followed by an in-person practical written skills test and a further general interview at our office in Hammersmith.
About PRCBC
Founded in 2012, PRCBC is a small but dynamic charity with a strong national reputation for its unwavering commitment to children and young people with complex British citizenship rights. Now in its thirteenth year, PRCBC has consistently delivered expert advice, assistance, and representation to children, young people and their representatives, alongside leading on strategic litigation and test cases to challenge legal and practical barriers to citizenship. In addition to its legal work, PRCBC plays a vital role in public education and professional training, helping to raise awareness and build capacity around citizenship rights across the UK.
About the Role
The position is permanent and part-time. It is for 3 days per week, for the right candidate. The postholder must be available to work one Saturday a month. A normal working week is 21 hours (3 days per week) to be worked between 09:30am to 5:30pm weekdays. There may be an opportunity to work from home once a week after probationary period.
The main tasks of the role include: maintaining effective communication and correspondence with our vulnerable young clients and booking appointments; overseeing and updating our case management system; administrative financial work, costs billing and creating invoices; and general administrative duties including filing, scanning, shredding, archiving, photocopying, creating e-bundles, preparing and taking post to the post office, completing forms, and requesting subject access disclosure and other information from third parties.
The role also requires the administrator to support, where necessary, the day-to-day administrative management of the office and PRCBC operations. This includes liaising with external stakeholders across a range of areas such as IT support and building management; supporting the maintenance and updating of operational procedures and practices; and completing ad-hoc administrative tasks, such as office supply procurement, as required.
To work effectively at PRCBC, it is necessary for the administrator to closely follow instructions, retain a professional approach throughout, and be highly focused and well organised, with excellent attention to detail.
Due to the varied nature of PRCBC’s work, the administrator participates in many aspects of the management, administrative and legal process, and interacts with a wide range of individuals, from solicitors and barristers to social workers and foster parents, alongside frequently vulnerable young clients and their carers. The administrator is therefore expected to manage a varied and evolving workload. The right candidate will have an initiative-taking mindset, be highly adaptable and willing and able to take initiative in daily operations.
Application pack attached.
The client requests no contact from agencies or media sales.
Job Title: Volunteering Learning System Administrator
Location: Gilwell Park (Hybrid) or Home-Based
Salary:
- £29,486 per annum (Band D, Level 3 – inclusive of Outer London Weighting, for Gilwell-based contracts)
- £27,726 per annum (Band D, Level 3, for home-based contracts)
Working Pattern:
35 hours per week, with frequent evening work and occasional weekends required.
Contract Type: Fixed term (2 years)
Workplace Expectations:
- For Gilwell-based contracts: Attendance at the office is expected once per week, plus one additional day per month for team collaboration.
- For home-based contracts: Occasional travel to the office is expected, approximately once per month.
About The Role:
At The Scouts, we believe in equipping volunteers with the tools, knowledge, and support they need to thrive. We're looking for a Volunteering Learning System Administrator to help ensure our Learning Experience System (LXP) is running at its best, empowering thousands of trainers and volunteers across the UK.
This is your chance to play a key role in one of the UK’s largest volunteer-based learning transformations.
As the Volunteering Learning System Administrator, your Key Responsibilities will include:
- Regularly review and update the Learning Experience System to optimise performance and usability.
- Assist in configuring and testing new system features to meet user needs.
- Set up and support the new Trainer role, enabling local course management.
- Enable and configure features like badges, points, leaderboards, and social tools
- Collaborating with digital, operations, and transformation teams to ensure the system is inclusive, accessible, and aligned with Scouting values.
What we are looking for in our Volunteering Learning System Administrator:
We’re seeking someone with excellent communication skills, attention to detail, and a proactive approach to their work. Ideally, you’ll have:
- Previous experience in a customer service or administrative role
- Strong IT skills (Word, Excel, email)
- A conscientious, organised, and team-focused attitude
- A passion for delivering outstanding service
??Benefits:
- We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
- 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
- Flexible working hours
- Double matching pension up to 10% of gross salary
- Family Friendly employer with generous family leave
- Learning and Development/training opportunities via our internal learning hub
For a full list of our benefits, click .
Closing date for applications: 11:59 pm Tuesday 17th June 2025
Interviews will be held remotely on Thursday, 26th & Friday, 27th June 2025
Strictly no agencies!
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Location: A short walk from Hampstead station
Contract type: Temporary
Hours: Full time
Patter of work: 1 day a week office – with further flexibility possible
Pay: £15 - £16 an hour holiday pay
Are you an organised individual with excellent customer service experience with an understanding of HR Administrator?
If so, then this People Team Administrator role could be the right role for you.
Working for this national charity who are growing rapidly you will work as part of a wider HR function and will assist the team delivering high quality and timely service.
In your role as People team Administrator, you day to day duties will include;
• Maintaining accurate employee record on relevant HR systems
• Maintaining and updating employee documentation including contractual changes
• Supporting the team with tasks related too system implementation including data administration
• Arranging interviews for live vacancies
• Completing the onboarding process for all new starters including right to work checks and references
The skills you will bring to the position of People team administrator will include;
• Experience in a HR Administrator role
• Understanding of the need for excellent customer service
• Ability to work towards various deadlines
• Knowledge of HR best practice
If you are interested in applying for the position of People Team Administrator through TPP Recruitment then please do so by sending your CV to [email protected]
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Job Title: Science Operations Administrator Salary: £31,185 per annum + excellent benefits
Contract Type: Full-time, Permanent
OverviewMy client is seeking a proactive and highly organised Science Operations Administrator to join a dynamic Service Delivery team within a world-renowned biomedical research institute. This is a pivotal role in supporting multiple research groups and scientific platforms, ensuring smooth day-to-day operations and enabling scientists to focus on their research.
Key Responsibilities
- Provide comprehensive administrative support to laboratory-based staff and scientific teams
- Act as the first point of contact for internal queries, resolving them efficiently
- Organise internal and external events, including seminars and lab meetings
- Coordinate domestic and international travel arrangements and itineraries
- Manage expense claims and complex reimbursement cases
- Support recruitment processes and onboarding for new staff
- Oversee the non-employee lifecycle for visiting researchers and collaborators
- Assist with procurement, invoice reconciliation, and ordering of goods
- Maintain accurate records and update notice boards (physical and digital)
- Provide diary management and meeting coordination for senior scientific staff
- Approve leave and sickness absence on behalf of team leads
- Take minutes for key meetings and provide cover across the team when needed
About YouEssential:
- Degree or equivalent experience
- Proven experience in a high-level administrative role, ideally in a research or lab environment
- Strong IT skills, including Microsoft Office and ERP systems
- Excellent interpersonal and communication skills
- Ability to manage sensitive information with discretion
- Highly organised, adaptable, and able to prioritise effectively
- Strong attention to detail and problem-solving skills
- Comfortable working independently and collaboratively
Desirable:
- Experience in an academic or research setting
- Diary management experience
Why Apply?
- Join a collaborative and inclusive environment at the forefront of biomedical research
- Access to cutting-edge facilities and a vibrant scientific community
- Excellent benefits and a strong commitment to professional development
- Be part of a team that values diversity, innovation, and continuous improvement
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are looking for a highly organised and enthusiastic individual to support the management of our special purpose funds (SPFs). These funds contain charitable donations for services across Imperial College Healthcare NHS Trust, and can be used to support projects that benefit patients and staff, over and above what the NHS could normally provide.
In this role you will be responsible for handling the administration of our special purpose fund operations and processes. This will include the management of special purpose fund claims, a dedicated email inbox, invoice processing, engagement with NHS staff who oversee these funds (known as fund advisers) and other ad hoc administrative tasks.
Working closely with the Fund Engagement Officer, you will be expected to manage multiple tasks, deliver strict deadlines and contribute towards the team’s wider objectives and cross departmental working.
You will also be able to benefit from training and development opportunities to assist with your core responsibilities.
We fund better hospital buildings and facilities, pioneering research and advanced medical equipment.




The client requests no contact from agencies or media sales.
Location (UK): Office Hybrid - London
Hours: Full-time, 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Contract type: Permanent
Travel: Occasional travel may be required
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
An exciting new opportunity has opened at the UK’s largest arthritis charity for an experienced Brand and Marketing Administrator. The roles reports to the Head of Brand and Marketing and will support the wider Creative and Marketing team to deliver high performing, impactful and audience focused campaigns and creative.
About the role
You will be an experienced team administrator who will support the Brand and Marketing team on a variety of projects, with a particular focus on daily creative resource support. This will require daily communication with colleagues from client teams across the organisation as well as with external suppliers to help coordinate the delivery of high-profile brand projects and campaigns.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Excellent information technology (IT) skills including Microsoft Word, Excel, OneNote, and Outlook.
- Strong interpersonal skills including the ability to develop and maintain key relationships.
- High standard of accuracy and attention to detail.
- Able to work flexibly, prioritising workloads and switching across duties as required.
- Excellent written and verbal communications skills.
- Able to organise work efficiently and deal with several external contacts and suppliers on own initiative.
- Skills and experience of managing consents and General Data Protection Regulation (GDPR) compliance.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
The client requests no contact from agencies or media sales.
Kickstart Your Career with a Developmental Role at Our Award-Winning Students’ Union.
Are you looking for a role where you can grow, learn, and make a real impact? This is a developmental opportunity, ideal for someone who’s ready to take the next step in their career and build experience in student support, higher education, or the charity sector.
Previous post-holders have typically spent 12 months in this role before progressing into more senior positions – either within the Students’ Union or the wider higher education sector. It’s a fantastic stepping stone if you're keen to develop your skills, gain valuable insight, and explore your future potential.
SU Central is the glue of our Students’ Union, supporting with hundreds of queries a month, providing key administrative work for our Advice service as well as other areas of the organisation, all whilst being a friendly face at our front desk. It is a fun and fast paced environment which would be great for a person who is energic, friendly and always wants to help staff and students. Imagine coming to work every day in a place where you get to have fun, make friends, change lives and push yourselfto build your skills and achieve.
We are looking for someone who is willing to work hard, bring their whole self to work and put the time in to learn and develop your skills for the benefit of yourself and others. To support your development, we also offer the chance to spend up to one day a month working with other departments, giving you insight into different parts of the organisation and broadening your experience.
Our Students’ Union is a charity that has won multiple national awards for, among other things, engaging thousands of people in community-building projects, having an extremely happy staff team and proving that you can create the best students’ union in the country against the odds.
The client requests no contact from agencies or media sales.
BAPM Team Administrator
£26,372 pa pro rata plus excellent benefits
Home-based or London WC1 if preferred
35 (or 28) hours per week
Fixed-term contract for one year, with likelihood of extension
The Team Administrator for the British Association of Perinatal Medicine (BAPM), is a varied and vital role in which you will provide administrative support for the Association’s activities, such as supporting the working and steering groups, minute taking, managing the application process, adding events to our website and sending email newsletters.
As Team Administrator for the BAPM, you will manage the administration for the BAPM endorsement process and run the administration for the student essay competition and the BAPM Awards.
Reporting to the BAPM Chief Executive, you will work as part of a team of five staff members, therefore flexibility of duties and roles will be required. As a crucial member of a small team, it is essential for you to develop and maintain an understanding of perinatal issues in order to appreciate the wider impact of BAPM’s work. Ideally the role is for 35 hours per week but 28 hours per week can be offered for the right candidate.
Educated to a good standard, you should have substantial experience of providing administrative support to a busy team and be capable of prioritising competing demands and delivering to deadlines. With experience of organising online meetings and taking notes, ideally you will have a background in using online forms to collect and present data and be adept at managing a shared email inbox, running webinars and updating websites using a content management system.
An excellent team player with outstanding organisational, communication and customer service skills, you should be self-motivated and have the ability to act in a professional manner and manage sensitive and confidential information.
The ability to undertake occasional travel for BAPM meetings and conferences would be desirable.
The role is home-based with the option of London desk space working if preferred.
The British Association of Perinatal Medicine (BAPM) is a professional association and charity established to improve the standard of perinatal care in the UK. Our members are neonatologists, obstetricians, nurses, midwives and other health professionals who work in practice, teaching and research into all aspects of perinatal medicine. BAPM is a specialty group of the Royal College of Paediatrics and Child Health (RCPCH).
The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.
The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work.
The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.
The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.
Closing date: 22 June 2025.
The Royal College of Paediatrics and Child Health advocates on child health issues at home and internationally.



The client requests no contact from agencies or media sales.
As a key point of contact for incoming enquiries, you proactively connect with schools and community groups, working closely with the Visitor Experience Manager and the Marketing and Communications Manager to promote our Trinity site and grow our core business. Your outreach and relationship-building efforts play a vital role in driving interest, bookings, and long-term partnerships. You also oversee the Communicator engagement calendar, coordinating rota assignments in close collaboration with the Engagement and Logistics Lead. To help enrich our programme of activities, you maintain the volunteer contact list and schedule, ensuring clear communication and timely reminders ahead of each engagement. Beyond sales and delivery coordination, you provide essential support to our Communicators by sourcing materials and ensuring our workshop and show kit boxes are well-stocked and ready for action. Your role is essential to keeping CSC running smoothly and ensuring our visitors have the best possible experience.
Membership & Services Administrator
Salary: £26,031 per annum to £27,349 per annum (plus up to £4,677 regional weighting allowance) – based on scale point 16 – 18 on AUK’s pay scale
Location: Predominantly Home-based with a need to work from the London office on an ad-hoc basis.
Hours: Permanent / Full Time (Mon-Fri) – 35 hours per week.
Due to the nature of the role there is a requirement to work core hours of 9am – 5pm (or as agreed at interview)
Interview: w/c 30th June 2025
Benefits include: 20 days annual leave (increasing annual to a maximum of 25 days), 3 days Christmas/New Year leave, home working allowance
About Us:
AdviceUK is a small, growing charity working to improve the lives of people in need of advice through the support it gives to its members.
We currently have over 700 members, who have supported 1.7m people with free advice on a diverse range of issues including debt, benefits, housing and immigration problems.
This is an exciting time to join us, in 2024 we launched our new 3 year strategy to develop our services to members and increase organisation capacity.
As part of our continued growth, we are seeking a Membership & Services Administrator to join our team.
Key responsibilities include:
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Processing Membership applications via SharePoint.
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Mailbox management.
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Generating reports via Salesforce (CRM) and accurate data entry.
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Handling customer enquiries from a range of stakeholders.
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Responding to "contact us" forms and leads.
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Setting up member-forums and events, logging attendees, updating agenda and co-hosting.
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Supporting Membership officers and Manager with membership renewals.
We are looking for an experienced Administrator with the following attributes and experience:
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Membership Administration (desirable)
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Experience using Salesforce CRM (desirable)
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Detail orientated and highly organised
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Self-motivated with ability to work with autonomy
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Happy to work mostly from home
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Well-honed customer service and/or membership-care experience.
Posted on: 06 June 2025
Closing Date: 9am 24th June 2025
Our purpose is to improve the lives of people in need of advice. We do this by supporting our members, so it is easier for them to help their clients.

The client requests no contact from agencies or media sales.
Could you contribute to, and support, both core work across the Society, aiding our resilience, and also support a series of projects that benefit from external funding?
Post: Administrative Assistant: Director’s Office
Department: Director’s Office
Responsible to: EA
Location: South Kensington, London SW7
Terms: Permanent, Full time
Salary: £26,675 - £27,525 per annum
The Society
The Royal Geographical Society (with the Institute of British Geographers) is the learned society and professional body for geography and geographers. It is also a charity and a membership organisation. The Society was founded in 1830 and has been one of the most active of the learned societies ever since. It was pivotal in establishing geography as a teaching and research discipline in British universities and continues to play a key role in geographical and environmental education.
The Society is a leading world centre for geographical learning – supporting education, teaching, research, professional practice and scientific expeditions, as well as promoting public understanding and enjoyment of geography and providing advice to policymakers.
The position
The Royal Geographical Society (with The Institute of British Geographers) is seeking an Administrative assistant within the Director’s Office. This is an exciting opportunity to work across core areas of the Society and support key projects. The successful candidate must have an interest in Geography and enthusiasm for the work of the Society. The ideal candidate will have worked in an administrative capacity and will be highly organised with strong time management skills. Interpersonal skills are equally important as they will be working with different teams and must be able to communicate effectively at all levels.
Duties and responsibilities
- Assisting in administration of events that bring senior media and cultural (museums; theatres) decision makers together with sustainability specialists through the course of the year
- Working with the Programmes team to deliver this a high profile new photography festival each July
- Backing the Explore team’s delivery of events and materials including the annual November expeditions and fieldwork festival and the development of the linked Handbook and wider events programme across the year.
- Supporting the Education team in running competitions and linked events
- Participating in membership renewal processing during the busiest period in January/February
- Contributing to the delivery of the Medals and Awards Ceremony and AGM and Reception
- Aiding the Collections team in its progressive re-organisation of stores around the building
- Assisting the Director’s Office team in getting the most out of our CRM in terms of network/contacts management
- Covering sickness for Front of House staff
- Administrative support throughout the Society’s Annual Conference
- General willingness to be a team player and provide support as and when needed to any department
In addition to general administration the role will bring or develop strong capabilities in getting the most out of our database (CRM) in relation to membership and wider contact development and tracking.
Selection criteria
The following are the requirements for this post. These are the criteria against which candidates will be shortlisted and judged.
Essential
- An interest in Geography and enthusiasm for the work of the Society.
- Experience of working in a similar or related role.
- Excellent interpersonal skills with the ability to work with people across the organisation, and to develop and maintain positive, productive relationships with external stakeholders.
- Having an eye for detail.
- Strong organisational and time management skills.
- Ability to remain self- motivated whilst completing repetitive tasks.
- Able to handle confidential information with a high level of integrity and trustworthiness.
- A high standard of IT literacy, particularly Microsoft Office tools, email and experience using databases.
- Good verbal and written communication skills.
- A positive can-do attitude.
Salary and benefits:
This is a permanent, full time post subject to successful completion of a probationary period of three months. The salary range for this post is £26,675 - £27,525 per annum per annum depending on experience and qualifications. The post is based in Kensington, London.
There are a range of benefits at the Society which include the following:
- 35-hour working week with core working hours between 10.00am-4.00pm.
- Flexible working arrangements are available with a mix of office based and home working.
- 25 days annual leave per annum plus public bank holidays.
- Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
- Pension scheme - 3% employee, 7.5% employer.
- Group Life Assurance at four-times basic annual salary.
- Corporate eye care vouchers.
- Cycle to work scheme.
- Free 24-hour Employee Assistance helpline with available counselling support
Applications must be received by 9 am, Monday 7 July.
Interviews are planned to take place in the week commencing 14 July.
We thank, in advance, all candidates for applying and regret we are unable to write separately to those who are not selected for interview.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The Society aims to be an equal opportunities employer.
Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.
No agencies please.
Location (UK): Office Hybrid* - London
Hours: Full-time 35 hours per week
Salary: £25,838 per annum (London)
Benefits: Read more about the excellent benefits we offer on our profile page
Contract type: Permanent
Travel: Travel across the UK including England regions, Scotland, NI and Wales monthly. Travel to monthly events including occasional weekend or evenings.
Closing date: 23:59 hours, 17th June 2025
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
About the role
In this role you will be a key member of the UK Young People and Families team. Delivering high quality administration support to enable the delivery of our amazing Young People and Families Service.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Experience providing administrative support to a team of staff and volunteers
- Strong verbal and written communication skills. Being a key contact for staff, partners, professionals, young people and referrals to our services
- Able to support financial transactions and finance monitoring
- Organising service data and maintaining databases
- Awareness and compliance with safeguarding procedures and GDPR requirements
- Event planning and support
- Supporting the services work in communities and on digital platforms
- Compiling reports and creating new resources for the team
- Working in a positive and proactive way to deliver tasks with a range of stakeholders
- Awareness of Equality, Diversity and Inclusion
- You will have good knowledge of administrative skills, including working knowledge of MS Word and Excel
- You will be well-organised and able to plan and prioritise, working independently and as part of the wider team as needed.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
The client requests no contact from agencies or media sales.
Contract: Permanent
Hours: Part time – 18.5 hours per week
Salary: £25,000 per annum (pro rata £12,500)
Remote: This role is homebased with occasional travel for staff residentials and other events.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We are looking for someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role.
The Assessment and Data Administrator role is responsible for assisting with online assessment systems to ensure that full compliance of awarding organisations requirements are adhered to. Additionally, this individual will be the first point of call within the team for candidate or customer queries around our operational processes.
We are looking for a positive, self-starter with strong organisational skills, who is confident with managing multiple tasks, and priorities and is able to provide an efficient support. The ideal candidate will be able to work well in a team and also work of their own initiative, confidently communicate with stakeholders at varying levels of seniority and display judgement, integrity and trustworthiness as you will be privy to learner information.
To be considered for this role, the successful candidate must have previous experience of working with IT and online learning platforms and be confident in managing the breadth of tasks within this function.
Key responsibilities for this role will include:
- Registration of learners across awarding organisation(s) for all courses.
- Maintenance of learner records with the awarding organisation(s).
- Supporting lead IQA in preparation for external quality assurance visits.
- Management of and claiming of completed certificates and their distribution to learners across all courses.
- Maintaining accurate records of learner data for reporting and planning purposes.
- Supporting the Academy team by providing data on learner number, course breakdown and completion rates.
- Handle incoming enquiries relating to Academy operational processes.
- Create effective interactions with customers across various platforms.
- Collaborate with cross-functional teams to escalate and resolve complex customer queries, fostering a seamless customer journey.
- Managing customer queries and assigned inbox.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Develop and maintain an understanding of NYA internal processes and the wider Youth Work qualification landscape.
- Effectively troubleshoot and answer customer queries, seeking appropriate solutions and liaising with other departments to ensure customer support is delivered to the highest standard.
- Maintain in-depth knowledge of NYA Academy products and services.
- Contribute to the development and improvement of the customer service knowledge base, ensuring relevant and up-to-date information is available.
- Provide support to the Academy Team and wider NYA as appropriate
- Provide effective call handling day-to-day.
- Any other duties that may reasonably be required of the role.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:
- A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
- A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
- We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
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