Administrator jobs in islington, greater london

We’re looking for an Assistant Legacy Officer to join our sector-leading Legacy Management Team. This is a unique opportunity to help steward one of the most meaningful forms of giving - ensuring every legacy is honoured with care, precision, and respect.

In this vital role, you’ll:

• Manage your own caseload of pecuniary legacies, ensuring accurate and timely administration.
• Liaise with solicitors, executors, and supporters to resolve queries and uphold our legacy policies.
• Support the team in maintaining BHF’s reputation as a trusted and professional legacy recipient.
• Help maximise income from bequests, directly supporting our life-saving research.
• Demonstrate ability to engage sensitively with bereaved families.
• Confidently balance workload demands and ensure completion within required timeframes.

Legacies account for over half of our income, making this role central to our mission to beat heart and circulatory diseases for good.

About You

You’ll have experience in legacy administration or managing large volumes of client records using a case management system. You’re confident working with data and understand the importance of accuracy and sensitivity, especially when dealing with personal or financial information.

Your communication skills are excellent and you approach conversations with empathy and professionalism. You’re comfortable using Microsoft Office and other IT systems, and you know how to stay organised and manage competing priorities in a busy environment.

You enjoy working as part of a team and are always open to learning and sharing ideas. You thrive in fast-paced, purpose-driven settings and are motivated by making a positive impact.

If you have worked in a charity setting or have experience with legacy administration or managing bulk client data - we’d love to hear from you.

Working arrangements

This is a fixed term contract ending on 30 September 2026 covering Family Leave.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About Us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

Interview process

First stage interviews will be held over MS Teams week commencing 24th November.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

Due to the nature of this role our recruitment process requires that successful candidates are asked to consent to an Enhanced DBS check and any offer of employment will be subject to a satisfactory check being completed.

Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Amala’s mission is to use the power of education to transform the lives of young refugees, their communities and the world. We are a UK-registered charity delivering innovative educational programmes for displaced youth globally. We have developed the first accredited secondary level programme and qualification for out of school refugee and crisis affected youth, and we also offer Changemaker Courses in areas such as Peace-building, Ethical Leadership, and Social Entrepreneurship. 

Our approach to education is conveyed through our  human-centred, context-inclusive curricula and learning programmes that are relevant to the lives that our students lead today and will lead in the future.

We’re looking for an organised and detail-oriented Governance Clerk to support our Board of Trustees and committees. In this flexible, remote role, you’ll ensure the smooth running of meetings, maintain accurate documentation, and compliance with governance requirements.

Key responsibilities include:

• Coordinating and minuting Board and committee meetings

• Managing agendas, papers, and governance records

• Ensuring compliance with internal governance requirements and charity regulations

• Supporting trustee onboarding and development
   

Skills and experience

• Demonstrable experience of having successfully worked with charity boards and committees including writing agendas and concise and accurate minute taking

• Experience of maintaining systems and records in a governance or committee environment

• Strong organisational skills and attention to detail, with excellent written English

• Familiarity with charity governance requirements and the UK Charity Governance Code

• Professionalism, discretion, and sound judgement in handling sensitive information

• Comfort working independently and remotely; able to meet deadlines with minimal supervision

• Company Secretary Experience desirable

• Experience with Google Workspace and basic formatting tools for paper packs preferred

You must have the legal right to work in the UK, and be available to attend one in-person meeting per year in or around London.

At Amala, we are committed to building an inclusive and equitable team. If you share our belief in the transformative power of education, we’d love to hear from you.

Learn more and apply: For detailed information on this role, including the full list of responsibilities, experience, and instructions on how to apply, please refer to the job description.

Closing date: Friday 21 November 2025, 12:00 GMT

JOB PROFILE

JOB TITLE: Lead Trusts & Grants Officer

RESPONSIBLE TO: Senior Trusts & Grants Manager

HOURS OF WORK: Full time 35 hours per week

LOCATION: Home working/ Hybrid

DURATION: Permanent

SALARY / GRADE: £32,330

KEY WORKING RELATIONSHIPS

• Senior Trusts & Grants Manager

• Trusts & Grants Officer

• Director of Fundraising, Marketing & Communications

• Chief Operating Officer

• Senior Leadership & Service Managers

• Grant making trusts and foundations

• Major Donors

PURPOSE OF THE ROLE

The Lead Trusts & Grants Officer is responsible for developing and delivering income from mid-value grant making funders, notably trusts and foundations. The role involves managing a dedicated pipeline of opportunities, writing and submitting compelling applications, and stewarding funder relationships. This position works closely with service teams to understand project needs and create accurate budgets and impactful funding proposals. This role will also provide direct line management to the Trusts & Grants Officer, supporting their professional development and ensuring the team's overall success in meeting fundraising targets.

MAIN DUTIES AND RESPONSIBILITIES

Fundraising and Grants Management

• Pipeline Management: Lead on prospecting, developing and managing the mid-value trusts and grants pipeline, focusing on bids around £20,000 - £70,000, including multiyear grants, ensuring a consistent flow of opportunities to meet team income targets. Developing the skills and ability to manage higher value and more complex strategic bids.

• Application Writing: Develop and submit compelling, high-quality grant applications and proposals for mid-value funders, working closely with service teams, ensuring accurate budgets and income against Adoption UK’s strategic priorities.

• Stewardship: Cultivate and maintain strong relationships with a portfolio of new and existing mid-value funders, providing timely and impactful reports to secure renewed funding, and developing relationships with key external contacts through excellent communication.

• Reporting: Oversee the accurate tracking of all applications, reports, and communications using team tracking methods, and the CRM database, providing regular progress updates to the Senior Trusts & Grants Manager.

• Collaboration: Work closely with the Senior Trusts & Grants Manager, the Trusts & Grants Officer, and service teams, to align fundraising activities with the organisation’s strategic priorities and annual income targets.

• Undertake other duties and projects as directed by the Senior Trusts & Grants Manager and Director of Fundraising, Marketing and Communications.

Team Management and Development

• Line Management: Provide line management and support to the Trusts & Grants Officer, including regular one-to-ones, appraisals, and professional development.

• Training and Mentoring: Guide the Trusts & Grants Officer on best practices for researching, writing, budgets, and stewarding of small-value grants.

Personal specification

Knowledge and experience

• Track record of successfully securing individual grant awards typically ranging between £10,000 and £50,000. (E)

• Knowledge of fundraising sector with specialist knowledge of grant making trusts and foundations, or similar grant/bid-writing experience (E)

• Experience in writing persuasive proposal documents and bids (E)

• Experience in developing and implementing fundraising policies and process to deliver strategic goals (E)

• Experience in supporting service teams to deliver complex projects on time and to budget (E)

• Experience in successfully stewarding multiple stakeholders including grant managers and major donors (D)

Qualifications and Education

• Graduate level or equivalent significant professional experience in fundraising/bid

Skills and abilities

• Ability to make decisions within area of responsibility, based on defined frameworks, policies, and procedures and/or based on knowledge of regulations and best practice (E)

• Shows good professional judgement (E)

• Can successfully operate matrix management of complex projects at a national level (E)

• Delivers high quality work with minimal supervision and direction (E)

• Able to communicate clearly and engage with stakeholders at all levels (E)

• Is successful in securing positive external relationships with stakeholders and supporters (E)

• Demonstrates personal credibility (E)

• Demonstrates experience and ability in impact reporting (D)

• Ability to research the sector to identify the best prospects (D)

• Has the capacity to deal with complex issues and is good at problem solving (D)

• An exceptional administrator with excellent organisational and writing skills (E)

• Self-starter, used to working to deadlines and delivering against KPIs (D)

Accountability

• Shows previous experience of achievement of income targets (E)

• Shows previous experience of excellent funder or similar relationship stewardship (E)

• Able to contribute to the development of income growth strategy and strategic goals (D)

Behaviours

• Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.

• Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.

• Contributes to an open and honest culture

• Encourages challenge and creativity, transparency and consistency.

• Leads by example.

• Offers outstanding service to members.

• Promotes cross-functional team working, sharing skills and knowledge

• Communicates clearly, seeking clarity when unclear and valuing the opinion of others.

• Values the opinion of others. Treating colleagues and other stakeholders with respect.

• Takes pride in own development, committed to achieving high standards and agreed objectives.

About The Creighton Centre

For over 100 years, The Creighton Centre has supported older and vulnerable people, and adults with disabilities, from our base in Fulham. Our aim is to help people live safely and independently in their own homes and to feel part of their community.

About the Role

We’re looking for a motivated and organised Business Support Officer to join our friendly, committed team. This is a varied and rewarding role, providing administrative support across our Care & Repair, Safer Homes, and Community Centre services.

You’ll help keep things running smoothly, from handling client referrals and liaising with contractors, to supporting community activities and maintaining good communication across the organisation. It’s a great opportunity to play a key role in a local charity that genuinely changes lives.

About You

We’re looking for someone who:

• Enjoys being busy and takes pride in being organised and reliable.
• Has excellent communication and IT skills.
• Can work well both independently and as part of a small, supportive team.
• Is patient, empathetic, and able to communicate well with people from all backgrounds.

Why Join Us?

• Be part of a community charity making a real difference.
• Join a welcoming and supportive team with strong shared values.
• Enjoy flexible working hours and a role with real variety.

How to Apply

Please apply via CharityJob by clicking on the 'apply' button.

Include your CV and a short cover letter showing how you meet the person specification.

Closing date: Friday 14 November 2025

Interviews: Tuesday 2 December 2025

Start date: Early January 2026

Vision: Home-Start believes every parent should have the support they need to give their children the best possible start in life. Main purpose of job: To support Home-Start Southwark’s administrative and operations functions, enabling us to provide the best possible support to families with children under 5 in Southwark and Lewisham. 

Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.

Contract Type: Permanent

Salary: Circa £27,200 per annum

Hours: 37 hours / week

Department: People, Culture & Leadership 

Directorate: Service Delivery & Improvement 

Location: Working from home, with occasional UK travel 

Reports to: PCL Specialist 

As part of the NFCC People, Culture and Leadership (PCL) Hub this post plays a key role in supporting and enabling fire and rescue services (FRS) to drive organisational and culture change. 

The postholder will provide comprehensive co-ordination and high-level administrative support to the PCL Hub Team and the PCL Strategic Plan, including a range of leadership development programmes and learning opportunities.They will support the PCL catalogue through the monitoring of risk/issue logs, assisting the development of new products, and co-ordinating short and long-term approaches to evaluation. 

The postholder will coordinate the establishment, delivery and maintenance of a high-quality customer service approach and appropriate levels of administrative support for all PCL Hub activities. 

If this sounds like the kind of opportunity that you would be interested in; please have a look at the detailed Job Description and apply via the NFCC Website. 

How to apply: 

Please apply by clicking the 'redirect to recruiter' button above. This will take you to our dedicated online application form. CV’s will NOT be accepted for this position. 

Closing Date – 16th November 2025 with interviews being conducted W/C 24th November 2025. 

PLEASE NOTE – THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS. If you are interested in the position, we suggest applying as soon as possible. 

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post. 

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive. 

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment. 

Prospectus is excited to be partnering with our client in the search for a new Grants Officer to join their collaborative team.

The organisation is an independent charitable foundation that aims to build partnerships and invest in communities to make lasting change so local residents can access the wealth of opportunities that surround them. For 35 years they have been supporting communities and local charities in the East End of London.

This Grants Officer role is available on a permanent contract and full-time basis (35 hours a week). This is a hybrid role, where the foundation would like the postholder to attend the Isle of Dogs office two days a week in East London, with Wednesday being a core office day. The salary banding for this role is £28,000-£32,000 (dependent on level of experience).

In this role, you will report to the Head of Grants and Programmes and support the development, management, and promotion of the foundation's grants programmes. You will manage a portfolio of grants, provide guidance to applicants and grantees, assess grant applications, and conduct due diligence to inform funding recommendations.

You will monitor funded projects, ensure timely reporting and validate project delivery. You will maintain accurate records on Salesforce. You will support donor engagement, ensure reporting aligns with CSR goals, review end-of-grant reports, and contribute to annual programme reporting. You will help deliver funding workshops and community events. You will assist with developing systems, policies, and communication tools for grant making. You will stay up to date on best practices in grant making and contribute to continuous improvement.

The ideal candidate will have knowledge and experience of the grant making process. You could be a trust and foundations fundraiser wanting to make the transition to grants officer, or a grants administrator or officer seeking to progress further in your career. While training and support will be provided you must understand what makes a good funding application, and an ability to critically review proposals, in order to make appropriate recommendations.   
 
You will have experience or understanding of working within the voluntary sector and needs of communities in the East-End of London. You will have a strong eye for detail and experience gathering, recording information, and presenting to audiences. 

You will be a strong communicator, who can develop relationships with people from different backgrounds and lived experiences. You will be able to work on your own initiative and within a small team. You will have excellent IT literacy and administrative skills.
 
Desirably, you will have experience using Salesforce CRM, managing budgets, knowledge of participatory grant making, and public speaking.

HR Coordinator

Our HR Team are looking for an HR Coordinator to deliver day-to-day operations, support recruitment, and play a key role in employee administration, helping ensure seamless processes and a great experience for everyone who interacts with our team. 

Key responsibilities include: 

• Administration of key people processes including maintaining HR records, and advising on our core policies and processes. 
• Bringing a people-centred approach to our work and building positive relationships with colleagues across KCLSU. 
• Reflecting upon and contributing to the continual improvement of services and processes that the HR Team is responsible for. 

To apply for this role, please fill in an application form and include a personal statement detailing how you meet the personal specification, which is attached. 

To be eligible for this role, you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship. 
• Have a National Insurance number, or be in the process of applying for one. 
• Not be a trustee of King's College London Students' Union

REF-224 797

Stepping Stones is a small, local charity based in Southwark, supporting adults with learning disabilities to live more connected, creative and fulfilling lives. We believe that everyone deserves a space where they feel seen, valued, and able to express themselves, and that community, creativity, and consistency are key to making that possible. Each week, we run a range of inclusive activities, including music, dance, art, gardening, drama and digital skills. Our sessions offer a fun, safe, welcoming environment where adults with learning disabilities can build friendships, grow in confidence, explore their creativity and feel a true sense of belonging. Many of our learners face social isolation, anxiety, or barriers to taking part in mainstream services. Stepping Stones provides a vital bridge of a consistent community space where people are encouraged, included, and celebrated. 

We’re looking for a friendly, organised and proactive person to join us as our new Activities and Volunteer Coordinator. This is a hands-on, people-focused role. You’ll be the go-to person for keeping our weekly sessions running smoothly, supporting facilitators, welcoming learners, managing session admin and planning community events like our summer show and Christmas party. You’ll also take the lead on developing our volunteer programme by recruiting, inducting and supporting the amazing people who give their time to help make Stepping Stones such a special place.

You’ll be supported by our Charity Manager and work closely with a small, passionate team who care deeply about inclusion, wellbeing and creativity.

We’d love to hear from you if you:

• Have experience working with community groups and adults with learning disabilities (or similar settings)

• Are friendly, organised and calm under pressure

• Know how to manage volunteers with empathy and clarity

• Understand safeguarding, health & safety, and inclusive practice

• Are confident with admin, registers and MS Office programmes.

What we offer:

• A values-led, community-based charity where you can really make a difference

• A part-time, term-time role that could work around other commitments

• A supportive team and space to grow with the role

• Strong potential for extension beyond the first year

Genuine innovation. Visionary solutions. Surprising results.

Salesforce CRM Engineer

£52,000 - £58,000 plus

Reports to: Lead CRM Engineer

Grade: P2

Directorate: Chief Operating Office

Contract: Contract type

Hours: Full time 35 hours per week

Location: Stratford, London . Office-based with high flexibility (1-2 days per week in the office)

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Closing date: 16 November 2025, 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

Recruitment process: 1 stage competency interview

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.

As a CRM Engineer at Cancer Research UK (CRUK) you will play an essential role in our migration from Sieble to Salesforce by helping to deliver specific packages of development for our Salesforce platform within one of our Technology product teams while running our CRM platform in production, in collaboration with the CRM support team.

Collaborating with other Engineers, Sieble Application Administrators, Product Managers, Testers, Agile Coaches, Architects, support engineers, end users, and Business Analysts you will adopt and ensure best practices while looking for new and improved approaches to technical challenges. You must be able to communicate with less technical colleagues from the wider charity in a language they can understand to help them convert business challenges into technical solutions.

A key part of the role is to keep the Salesforce system operational by managing administrative changes from both the development teams and support functions. This will involve maintaining and onboarding user profiles as the platform grows (we currently have 70 users, are onboarding 100 this quarter, and up to 500 in the first half of next year). You will also work to continually improve the accessibility, availability, performance, and security of our Salesforce products and environments.

What will I be doing?

• Working independently or in collaboration with Solution Architects to support solutions in line with the CRM Engineering strategy
• Collaborating with Product Managers, Service Designers, UX Designers, Business Analysts, and operational teams/support to identify user needs, discuss capabilities and iteratively design solutions
• Contributing to the CRM Engineering capability team to identify and share good practices; develop standards, patterns, automation & tools; and reduce technical debt and operational risks
• Developing the CRM platform ensuring clean, readable, and properly tested code based on tried and tested design patterns while running the platform in production with the CRM support team
• Building applications on our Salesforce platform which includes data model design, custom UIs, custom logic, inbound and outbound integration logic
• Working with Infrastructure teams to request appropriate infrastructure builds for production and non-production in support of the required CRM technical architecture.
• Work with infrastructure teams to request appropriate infrastructure builds for production and non-production in support of the required technical architecture
• Tracking license usage across all application environments.
• Liaising with less technical colleagues from the wider charity in a language they can understand to help them convert business challenges into technical solutions
• Managing administrative tasks on CRM platforms (including deployment of code, configuration, user admin such as onboarding and maintanence etc)

What are you looking for?

• Salesforce Administration Certified (Admin 201)
• Ability to manage administrative tasks on Salesforce (including deployment of code, configuration, and user admin)
• Built applications on Salesforce including data model design, custom UIs, custom logic, inbound and outbound integration logic
• Ran critical services in production and designing highly-available, scalable, and secure solutions
• Ability to cope with continual change and contribute constructively to improvement cycles
• Awareness of integration technologies (e.g. Informatica, MS SSIS, Weblogic, and associated transport protocols- such as JMS, web services in an administrative capacity)

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

For more information about working with us please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

About the role

We are seeking a Grants Systems and Business Analyst to join our Foundation, providing subject-area expertise to our grantmaking and wider teams. This exciting role leads on our grants system and processes and ensures we are working in the best way to support our grant-making (approx. £35m of grant spend per year).

You will lead on maintaining, designing and developing grant making systems and processes and their relationship to other parts of the organisation. You will work with colleagues to identify where we could improve our use of existing digital systems or introduce new systems and oversee the introduction of new systems as agreed including the development of a new grant management system. A key element of this role is to help others work in the most efficient and effective way. 

In addition, the role leads on introducing, developing and overseeing the operation of digital systems to support the operation of PHF’s wider business.  The post holder will bring a mix of technical and people skills to lead on continuous improvement, ensuring our systems and workflows fit the needs of the organisation and those we work with, and colleagues are skilled-up to work effectively.  This may involve working on the introduction of new software as required and will include working with our IT support company, software suppliers and colleagues who have specific oversight of some systems.

Main areas of resposibility 

• System and Process Design for grant-making
• Systems to support PHF’s operation
• System Administration and Support
• Integration with other systems
• Reporting and data management

Our ideal candidate will be an experienced digital systems and data expert who can confidently translate technical language to a non-expert client group in order to improve systems and ways of working. You may have exeperience of Blackbaud Grantmaking software or will be confident to pick this up. 

About us

Paul Hamlyn Foundation was established by Paul Hamlyn in 1987. Upon his death in 2001, he left most of his estate to the Foundation, creating one of the largest grant-making foundations in the UK.

We use our resources to support social change, working towards a just and equitable society in which everyone, especially young people, can realise their full potential and enjoy fulfilling and creative lives.

Our vision is for a just society in which everyone, especially young people, can realise their full potential and enjoy fulfilling and creative lives.

Our mission is to be an effective and independent funder, using all our resources to create opportunities and support social change. We partner with inspiring organisations and individuals to put them at the heart of leading change and designing solutions to overcome inequality.

We are committed to being an anti-racist organisation. This commitment drives how we work, who we work with and how we make decisions. You can read more about our commitment to Diversity, Equity, and Inclusion (DEI) here.

We have five funding priorities where we wish to see change for our work in the UK:

• Investing in young people

• Migration

• Arts

• Arts Education

• Nurturing ideas and people

Our values are important to us and we work to and carry them through all our activity.

Benefits

The Foundation is based in light and recently refurbished offices near Kings Cross in London and we currently work to a hybrid working model with 40% of time worked in the office and the rest a combination of external grantee visits and homeworking. We offer fantastic benefits including

• 25 days annual leave,

• 10% non-contributory pension contributions with optional additional 2.5% matched employer contributions

• Enhanced maternity and paternity policies

• Complimentary lunch when in the office.

First stage interviews are expected to take place remotely on Friday 28th November. Second stage interviews are expected to take place in-person on Wednesday 10th December.

Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;

Location: North East London

Contract: Full Time, Permanent – 37.5 hours

Salary: £27,900pa to £29,700pa – depending on experience

Closing Date: Wednesday 26th November 

Why this role matters

We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.

This role isn’t just about tasks and responsibilities, it’s about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.

What you’ll be doing

As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You’ll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.

Your key responsibilities will include:

• Making sure every supporter feels heard, valued, and appreciated
• Managing donation processes and supporter communications with care and efficiency
• Supporting the team with admin tasks that keep everything running smoothly
• Working closely with colleagues across teams to create a brilliant supporter experience
• Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
• Review and refresh “thank you” materials, communications and processes.
• Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
• Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.

What you’ll bring

We’re not looking for someone who ticks every box - we’re looking for someone who’s curious, committed, and ready to learn. If you’ve got the following, we’d love to hear from you:

• Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
• Strong communication skills and a real empathy for people
• Good working knowledge of online fundraising
• Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
• A positive attitude and a willingness to pitch in

What’s in it for you

The chance to be part of an organisation that’s making tangible impact

• Supportive, inclusive team culture
• A working environment where new ideas and testing new things is strongly encouraged.
• Hybrid/flexible working options
• Opportunities for training, learning and growth
• 7% employer pension contribution
• 25 days’ annual leave

How to apply

If this sounds like your kind of role, we’d love to hear from you.

You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD 

If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat online and one formal interview at the London office with an interview panel. Interview dates to be confirmed)

A note on equity

We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don’t hesitate to ask - we’re here to make this accessible to everyone.

Let's build your legacy together

Salary: Officer, Band C Level 1, £33,290 - £35,289 per annum (pro rata) (depending on experience and skill level)

Contract length: 1.5 days a week/0.3FTE (working days flexible) for 3.25 years from January 2026

Location: Remote, home working

Responsible to: The Roding Rises Project Manager

About Thames21

Thames21 is an environmental charity that works across London and the Thames Basin to deliver high-impact, nature-based solutions to the climate and biodiversity crisis by restoring rivers, while also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them. 

Diversity at Thames21

Equity, Diversity and Inclusion at Thames21 is key to our success, and as such, we employ staff from a diverse range of backgrounds. We believe this is crucial in ensuring that everyone has an equal opportunity and is not treated differently or discriminated against due to their characteristics. We value the voices of our individual employees and strive to work in a collaborative, innovative, and balanced way. The postholder must actively support this.

Purpose of the job

To work with Thames21’s Head of Finance and The Roding Rises delivery team to oversee the administration of The Roding Rises, a three-year project supported by The National Lottery Heritage Fund that aims to kick-start the revitalisation of the River Roding. This position will work alongside Thames21’s Head of Finance and The Roding Rises Project Manager to ensure that every day finance functions for The Roding Rises project operate efficiently and accurately. To successfully deliver this job, the postholder will have a strong eye for detail and have experience in budget management/bookkeeping to ensure funding claims and invoices are paid on time. 

Main Duties and Responsibilities

Track project costs against projected budget to ensure budget vs actual expenditure is effectively managed, raising concerns early with Thames21’s head of finance and The Roding Rises project manager.

• Complete The National Lottery Heritage Fund claims process at agreed intervals to ensure an appropriate cash flow.
• Assist with relevant reporting tasks back to project funders. 

• Work with the Thames21 Head of Finance and Thames21 Finance Officer to ensure all payments are completed in a timely manner in line with internal financial processes and any outstanding payments are managed in line with the approved funding agreement/ project proposal documentation. 

• Support The Roding Rises project manager with the administration of the Roding Rises grants scheme.

• Support the development and integration of improved financial tracking and reporting processes across wider Thames21 Teams.

Other Duties

This job description cannot cover every issue or task that may arise within Thames21. At various times, the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description.

For more information, please refer to the attached job descioprtion for this role. 

Age UK is hiring! Due to winning a number of new partnerships we're seeking a passionate Senior Corporate Partnerships Executive to join our award-winning Partnership Management team. You'll be an excellent relationship builder with fundraising experience as well as strong administrative and organisational skills. You will always go that extra mile to deliver on your own partnerships as well as leading on key activities within our largest partnership(s), achieving ambitious fundraising targets that deliver income and impact for Age UK.

We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office (EC3N 2LB) - currently once a week on a Thursday and may involve occasional travel for meetings and cultivation events. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Age UK internal grade 6L

Please note, this role is being offered as a 14-month Fixed Term Contract.

Last date for applications Tuesday 11^th November 2025.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience:

• Experience of building relationships with fundraisers or volunteers. A, I
• Experience of supporting the delivery of successful fundraising events. A, I
• Experience of organising and prioritising your own workload, working on a range of tasks simultaneously and monitoring and reporting on activity. A, I

Skills and knowledge:

• Excellent communication skills - both written and oral - you'll need to have the social skills and presence to communicate to a variety of audiences. A, I, P
• Sound administration skills, including but not limited to a good working knowledge of MS Office products, databases and experience in conducting research. A
• Good negotiating skills with a proven ability to establish long-term working relationships. I
• Ability to spot opportunities, identify partners needs and match these with the priorities of Age UK and older people. I, P

Personal attributes:

• A passion to support older people and the mission of Age UK. A, I
• A high degree of diplomacy, tact and confidence. I

Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience:

• Experience of managing corporate generating at least £50Kpa. A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.