About you and the role

The Hansard Society is looking for a Membership and Operations Manager to strengthen our organisation and develop our supporter base.

If you are interested in politics and think what Parliament does matters, then this is a great opportunity to help us with our mission to foster knowledge and understanding of the Westminster Parliament and ways in which Parliament can be made more effective.

The purpose of this new role is to:

• develop a larger and more active and engaged membership community to support the Society’s research and educational work in the years ahead;
• strengthen the Society’s operational functions, enhancing its capacity, resilience, and future development.

We are therefore looking for someone who is highly motivated and will embrace a new role, in a small, dynamic research Society with an international reputation, where you can make a big impact and enjoy significant autonomy. You will have some relevant experience in a membership or similar role, perhaps at a bigger organisation, but will relish the opportunity to take what you've learnt and apply it to help revitalise the Hansard Society's membership model and help us engage more effectively with our supporters. You will manage business-critical functions, gain in-depth experience of all aspects of running a charity, and take an entrepreneurial approach to improving our operations.

As our Membership and Operations Manager, here’s a taste of what you’ll do:

• Expand, develop and manage the Society's membership. You'll develop and implement a new membership strategy, oversee production of new marketing materials, communicate regularly with our members, and organise members-only events, including our AGM.
• Financial administration and governance. You'll co-ordinate each week with our accountants about invoice-raising, payment-chasing, expense claims, and credit card reconciliation. And you'll liaise with our Statutory Instrument Tracker® clients about contracts, invoicing and subscription renewals, and help keep our CRM (contact relationship management) system up to date.
• Operational improvement. You'll review and develop our operational policies and procedures (e.g. on diversity and inclusion, health and safety, data protection and privacy) and keep them up to date, with the ability to call on our external HR advisers for advice where necessary.  
• Support the operational delivery of our programme of public and private events. As and when we can return to in-person events, you'll book venues, catering, and other suppliers. You'll keep our CRM system updated and maintain the financial records. And, working with other members of the team, you'll liaise with speakers, sponsors and attendees.
• Support the Director with the governance of the charity. You'll liaise with our Board of Trustees and assist with our corporate reporting and compliance with charity and company law. You'll also help with reporting to funders and sponsors.
• Ensure the smooth running of the office. As the first point of contact you'll liaise regularly with the landlord and our suppliers. And occasionally we may need you to provide PA-type support for the Director and other staff such as organising staff meetings, co-ordinating diaries, ordering supplies and booking rooms and travel.

This is a new role, so you will help shape how it develops, but the ability to multi-task and juggle priorities is essential. The role carries considerable responsibility, with a lot of potential for growth and development in the future. 

Our office is situated near Westminster on the 1st floor of Millbank Tower. As and when the pandemic-related lockdown eases, staff will need to spend some time in the office together, but we anticipate being able to offer hybrid arrangements with some continued remote working.

Your skills and experience

You'll be the right person for this job if:

• You have some experience of working within the membership team of a membership organisation or professional association or similar body.
• You have excellent organisational and project management skills, an eye for detail, and the ability to juggle priorities and work with minimal supervision.  
• You have exceptional people skills and are a collaborative team-player.
• You have excellent verbal and written communication skills.
• You have excellent IT skills: are familiar with CRM systems and are proficient in using Microsoft Office software.
• You are a creative thinker and problem-solver with a 'can do' attitude.
• You appreciate our mission, have good political awareness, and can commit to the non-partisan values and ethos of the Hansard Society. 

For full details about the role, the Hansard Society and the application process, please read the job information pack. 

Supporter Data Assistant

The vision of The Charity for Civil Servants is a lifelong community; with people offering effective support for each other when life takes a turn for the worse. We listen without judgement and offer practical, financial and emotional support.

The Charity is currently undertaking a number of key transformation projects and we are looking to recruit two Supporter Data Assistants to contribute to the Charity’s long-term success by enabling us to put quality data at the heart of everything we do.

Working as an integral member of our Strategic Marketing & Income Generation Data Team, you will be undertaking and responding to data hygiene exercises and supporting the processing and cleaning of supporter data. You will ensure that the dataset covering all aspects of the Charity’s fundraising, marketing, engagement and volunteering activities is reliable and consistent. You will also assist in maintaining accurate records and reporting on internal and external data and service use.

To be successful in this role, you will have a passion for data, a keen eye for accuracy, and be interested in data-driven decision-making.

If this sounds like you, please apply by 5pm on Friday, 7th May 2021.

Due to the current situation with Covid-19, all interviews will be conducted remotely.

The Charity for Civil Servants is committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

Job type: 12 month Fixed Term Contract, Full Time

Salary: £23,000 per annum

Location: Cheam, Surrey or Homebased

You may have experience of the following: Data Entry Officer, Database Coordinator, Charity, Charities, Not for Profit, Third Sector, DBA, CRM, Database Officer, Data Analyst, Database Administrator, etc.

We at Mind in Haringey are looking to recruit a triage and assessment project worker for the Haringey Wellbeing Network service. The project worker will be responsible for developing, co-ordinating and delivering assessment and administrative procedures and systems to support the Haringey wellbeing network services and work of Mind in Haringey.

We are looking for a candidate with administrative skills within an office-based environment, excellent verbal and written communications skills and IT skills, including: Excel, Microsoft Outlook, Microsoft Word and PowerPoint and databases. The candidate should be highly organised and be confident and motivated in their role. If possible, the candidate should have an understanding of mental health issues.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Job Description

As Development Coordinator you will play a foundation role in the Catch22 Development Team. You will support the Senior Development Managers in the Business Development and Partnerships units, creating a platform for them to drive growth and development through relationship-building, proposal-writing and high-impact pitching. Your excellent research, drafting, publishing and project management skills will be critical to keeping the show on the road. You will enable the whole Development Team to work through a large volume of opportunities, as we seek to achieve our development goals.

You will be joining an entrepreneurial, energetic and passionate unit with a fun but hardworking culture, all relentlessly committed to Catch22’s core mission and purpose. You will be someone with excellent organisational and administrative skills, an eye for detail, and a passion for social impact. Your research and development skills, ‘self-starter’ mentality, and raw energy will be instrumental to your and the Team’s success. 

The Development Team as a whole is the engine room of Catch22’s mission and business plan. Collectively it seeks to grow Catch22’s reach, influence, impact and secure funds that allow us to change peoples’ lives for the better. If you are energetic and motivated, and feel you have the skills, please read on.

Qualifications

Essential

• Qualified to degree level, or proven experience in relevant field

Knowledge

• Knowledge of statutory and voluntary funding mechanisms and the external funding environment
• An understanding of how market research and analysis can contribute to strong product development, bids, tenders and proposals and how these interlink to generate income.

Experience

• Experience of developing, promoting and selling products to commissioners through external meetings, presentations and pitches
• Experience of utilising project management and coordination techniques
• Experience of writing bids / tenders/proposals
• Experience of coordinating bid plans and preparing bid templates
• Experience of communicating with partner organisations.

Interviews will be arranged as suitable candidates are identified, so early application is strongly advised

Our client, an established Membership body, based in Central London, is looking for a Member Services Team leader, for a 12 month Fixed Term Contract

Client Details

Our client is a well known membership body, based in Central London.

Description

We are looking for a Member Services Team Leader, for a 12 month Fixed Term Contract to;

• Manage a team of four Administrators
• Oversee the maintenance of data held on the SalesforceCRM database to ensure accuracy and compliance with GDPR
• Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
• Take inbound calls from members to resolve their issues to a high standard
• Manage day-to-day membership activities and processes, regularly monitor and report progress against KPIs and targets
• Monitor the efficiency and effectiveness of day to day work of the team and contribute to the identification of opportunities for improving customer expectations and processes
• Ensure team are trained and develop in all administration processes
• Take ownership of updating, creating, implementing process documents

Profile

We are looking for a Member Services Team Leader, with the following;

• Significant demonstrable experience of working within a membership or customer focused organisation managing day-to-day processes at supervisory level with evidence of completing at least one annual membership cycle * Experience of staff line management
• Proven experience in problem resolution
• Advanced knowledge of customer handling techniques
• Managing people to deliver excellent customer
• Experience of effective supervision and motivation of a team of staff:
• Delivering excellent customer care standards
• Demonstrating excellent customer care/ handling skills
• Developing and training team/ team members

Job Offer

An excellent opportunity for a 12 month FTC

We are looking to recruit an Events and Membership Coordinator to our small, friendly team. You will be helping us organise and deliver our membership offer, events and activities for teachers and educators in England and across the UK. This will involve membership administration using a database (new sign ups, renewals etc) and liaison with schools, writing member communications designed to promote our work and expand our reach and analysing their impact, and arranging events including conferences, training events and other activities in line with our education plans.

Executive Assistant

You will join us as an Executive Assistant and will provide administrative support to the Chief Executive including managing the Chief Executive’s calendar: meetings and travel and supporting the Chief Executive in her engagements on social media. You will be the first point of contact for Office management and will oversee HR admin functions and filing systems.

Executive Assistant Responsibilities:

- Manage the Chief Executive’s diary: organising meetings, travel and filing expenses and ensuring the Chief Executive has all the necessary info and documents.
- Providing social media suggestions (in consultation with the Communications team).
- Undertake administrative tasks for meetings including taking minutes.
- Assist the Trustees in the organisation of UK Board and Sub-committee meetings, including preparing and circulating documents and taking minutes.
- Organise new staff and Trustee recruitment and onboarding activity.
- Manage HR systems and ensure that staff HR files are complete and up to date.
- Review, improve and maintain filing, process and record-keeping systems on a regular basis.
- Oversee the management of the office space including liaising with contractors, landlords and other third parties, ensuring all kitchen and office supplies are fully stocked.
- Manage the Team email and phone systems, adding and removing users and maintaining the appropriate level of access for each of the team members.

Executive Assistant Requirements:

Essential

- Strong written and spoken English, with excellent communication and interpersonal skills.
- Previous Personal Assistant (PA) experience.
- Confident engaging on social media and a good understanding of what engages a diverse audience on international development issues.
- Excellent diary management skills.
- Attention to detail, proactive with good organisational and time management skills.
- Co-ordinating and organising meetings including taking minutes.
- Office and administrative experience.
- Excellent IT skills including proficiency in Excel, Word and PowerPoint.
- Experience in working to tight deadlines and under pressure, juggling numerous and different priorities.
- Ability to use Word to create and edit documents.
- Flexibility, problem solving and good judgement.
- Friendly, collaborative and a team player.
- Interest in working for a small, dynamic organisation.

Desirable

- Experience in providing social media support to Chief Executive.
- Experience of HR administration.
- Experience of developing efficient processes.
- Experience of working in the charity sector.
- Knowledge and understanding of Africa and the development context.

Amref Health Africa UK champions equity, inclusion, and diversity in every aspect of our work. We encourage applications from candidates from a broad range of backgrounds. We respect and value the many different ways in which individuals can demonstrate the experience, skills and potential we seek.

About Amref Health Africa UK:

Amref Health Africa is Africa’s leading health charity. We work with women and girls to secure the right to health and break the cycle of poverty. Headquartered in Nairobi, we are a truly African organisation, partnering with communities across the continent to create lasting change.

Location: London

Contract Type: Fixed Term, Maternity Cover (14 months)

Hours: Part Time, (3 days/wk)

Salary: £30,000 per annum FTE

Benefits: an attractive and competitive salary, a commitment to employee development, high levels of engagement and involvement, time off in lieu (TOIL) for work outside of standard hours, flexible working, with core hours of 10am - 4pm, generous pension scheme, holiday allowance (25 days + bank holidays + 3 additional days at Christmas), season ticket loan, cycle-to-work scheme.

You may have experience of the following: PA, Personal Assistant, EA, Executive Assistant, PA to CEO, etc.

Ref: 98452

Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have been homeless and suffering from addiction. It runs a homeless drop-in, a Recovery Hub (which includes an abstinence-based residential recovery hostel, a Primary Programme and a Continuing Care Programme), supported houses and two social enterprises supporting people in recovery from addictions to put their lives back together. Our integrative approach is based on the ‘Recovery Capital’ methodology and is a whole-person approach, which takes into account physical, cultural, social, human and spiritual factors and assets.

In employment we actively seek to recruit people with a good combination of talent, skills and potential, promoting equality for all, and welcome applications from a wide range of candidates.  We select all candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation. (Sources - Equal Opportunities Policy 2.2 (i) and (v)).  SCT is a growing organisation with opportunities for people with good motivational skills and high levels of initiative.

Role and Responsibilities:

Working alongside and reporting into the Shop Manager, together you will be responsible for the successful delivery of a profitable, customer focused shop.
Deputising for the Shop Manager, you will ensure the smooth running of the shop during their absence; this will include the accurate processing of any financial transactions, the delivery of shop floor and stockroom management, and adherence with policies and procedures.

Our shops are supported by a dedicated team of volunteers - we couldn't run our shops without them. You will oversee your volunteers' induction, management and development, and will encourage your shop team to share any ideas that may contribute towards the success of the store.

Together, you'll create a shop that will uphold SCT’s image and reputation, and help us raise vital funds that will help people in recovery from addiction and homelessness.

• To assist the Shop Manager in ensuring the shop is well run at all times
• To assist the manger recruit, train, manage and retain a volunteer team working within SCT values
• To optimise sales across all departments and to achieve set targets
• To ensure the team consistently provide excellent customer service to both customers and donors
• To maintain successful retail processes and merchandising.
• To maintain effective stock management and processing and carry out shop administration
• To take necessary action to repair and maintain the premises and to take all reasonable steps to protect SCT property from theft, damage or fire.
• To train staff and volunteers in and ensure team adherence to all health and safety policy and procedures with the support of the Shop Manger
• To work within the culture of maintaining a positive working environment to ensure job satisfaction and efficiency.
• Prepared to move around area and work at different locations if necessary.
• Ability to work flexibly, including working weekends.
• To be flexible when tasks not covered by the job description have to be undertaken.

Person Specification

Skills and Knowledge

       Essential

• Retail background
• People management skills
• Money management
• Good verbal and written communication skills
• Ability to work well as part of a team
• Good IT skills (including MS Office and email)
• Able to use own initiative
• Strong interpersonal skills

       Desirable

• Visual merchandising/window dressing
• Shop administration, finance,

Experience 

       Essential

• Commercial retail experience, preferably supervisory level
• Demonstrable and proven communication skills
• Demonstrable experience of working to targets

       Desirable

• Experience of working with donated goods
• Experience of working with volunteers
• Experience of charity retail

Cultural Indicators

Delivering Results

• Delivers great outcomes through our vision and strategy, effectively planning and meeting targets.
• Makes effective decisions.

Role Model / Leading by Example

• Is an inspiring role model for others, building trust and living our Vision / Mission and principles and delivering our services accordingly.

Continual Improvements

• Consistently seeks to improve how we do things to achieve and Embraces change and innovation.

Effective Communication

• Communicates clearly, effectively and honestly. Listens to others and adapts communication to suit them.

One Team

• Works with others as one team, actively collaborating to achieve a shared vision. Building relationships across SCT, sharing information and expertise.

Norwood is a leading charity that delivers high quality services for people of all ages, with different levels of need and ability. Each role in Norwood is an essential part of the vital support services we offer.

As the health and safety advisor, your duties will include:

• Advising managers on a range of general Health & Safety topics and providing them with on-going support.
• Assisting the Health & Safety Manager in authoring and regularly reviewing organisational Health & Safety policy.
• Assisting the Health & Safety Manager in conducting regular H&S audits across all organisational locations.
• Providing reports and communications to staff and stakeholders, regarding Health & Safety matters within the organisation.
• Develop and maintain relevant Health & Safety training materials.
• Logging of Accident & Incident reports and collating the data for statistical analysis.
• Producing Health & Safety forms, templates, and other documents.
• Organising and administrating Norwood’s Safety Committee.
• Providing general administrative support to the Health & Safety Manager.
• Assisting the Health & Safety Manager in completing Advanced Fire Safety Risk Assessments across all organisational locations.

To apply you must hold the following:

•Health and Social Care or Social Landlord experience

•Level 3 (NVQ) Certificate in Occupational Health & Safety, or NEBOSH National General Certificate in Occupational Health and Safety, or BSC Level 3 Certificate in Occupational Safety and Health.
• Ability to demonstrate good IT skills, as well as good written and verbal communication skills.
• Strong analytical skills and the ability to negotiate.
• Have a tactful and assertive manner about you, along with logical thinking and problem-solving ability.
• Ability to cope well under pressure and organise a busy workload
• Confidence to present to various stakeholders and staff members. If you have experience working within a care company or charity background, it would be an advantage.

Please note: Care home experience is a must

Incentives:
• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• Generous annual leave entitlement
• 1pm finish on a Friday
• A challenging and varied role
• A supportive team
• Additional leave during Jewish festivals

Norwood is committed to offering high quality, continuous professional development for our staff.

Please note: We reserve the right to close the advert, once we receive sufficient applications, so recommend an early application.

This post is subject to an enhanced Disclosure and Barring Service (DBS) disclosure.

Patron: Her Majesty The Queen.
Registered Charity No: 1059050.

Would you like to work in an established WDP service, and help service users to achieve sustained recovery?

The Service

WDP Harrow is an established community Integrated service that is well performing and highly functioning. The service consists of both clinical and psychosocial and is CQC registered to provide a range of clinical interventions including BBV & health interventions, OST, and community detox, as well as robust family and carers and service user involvement provision.

The Role

As the Receptionist, you will provide a warm and professional welcome for service users, professionals and all other stakeholders.

You must be multi-tasking and solution focused and able to work in a fast paced often demanding environment.  The role is varied from day to day: face to face and telephone reception duties, general administration tasks; reporting maintenance issues, referral data recording and inputting, monitoring stock and replenishment, liaising with external professionals, supporting other team members with adhoc administration tasks, minute taking, managing petty cash, assisting with Health & Safety and CQC compliance.  This is an exciting opportunity to work within a busy team contributing to the overall success of the Harrow service.

The successful candidate must be committed, reliable, hardworking and highly motivated.  It would be advantageous if you have experience of working with substance misuse and related health and wellbeing issues.

Conditions

• Salary £21,018 - £24,000
• Permanent contract
• 37.5 hours per week

Location

WDP Harrow

Why Should You Apply? 

• The opportunity to work in one of WDPs flagship services.
• Become a key point of contact for a large multi-disciplinary team
• To enhance service users’ journey through recovery

Interested?

The closing date for applications is 00:00, Sunday 4th April 2021

WDP and Our Values

WDP is an innovative behaviour change charity.  We facilitate long-lasting transformation in people’s lives to improve health, wellbeing and social integration.  We work across the fields of substance misuse, young person’s support, employability, sexual health and inpatient services.

All staff are required to work to WDP’s four values:

• Entrepreneurial
• In partnership
• Strong belief in service users
• Community-focused

All posts are subject to Disclosure and Barring Service checks

Note: Please use your personal statement to highlight any relevant experience directly linked to the role you have applied for.

Community Coordinator

ECHO is seeking a new community-building superstar to join our small but hardworking charity supporting children and young people with heart conditions and their families.

You will play a major role in developing a new community forum on the ECHO website, reaching out to families and professionals across the paediatric cardiology community.

You will act as a link between parents, medical professionals and information providers and be of assistance to them all.

The day-to-day job of Community Coordinator will be to build and improve the way parents/carers can ask questions, find information, and get support from the moment of diagnosis right through to adulthood.

This job will suit someone who wants to make a difference to families, someone who understands the value of high quality and reliable information and someone who can take the time to make someone else smile.

The Job Description gives you an idea of what we are looking for - what we would love is someone who can bring ideas and see them through to delivery on a small budget and in a small team. Someone who values volunteers and who can get things done.

Setting up a new online forum might not be easy, we have some technical support, but you will work with volunteers and partners to get it working and moderated safely, within necessary guidelines and policies. When monitoring and replying to forum posts, you will need to be knowledgeable and professional in your signposting ability.

Much of your work will be online but some will be face to face meeting parents, children, doctors, psychologists, administrators, and charity professionals - you will need to be open-minded and have a positive attitude.

Supporting families as they experience their heart journey can be tough; we support you with a fun and friendly team, regular wellbeing activities and monthly external supervision. As a thank you we gift staff some extra holiday days, and we encourage personal development and training.

We are a small team, there may at times be a need for help with a children’s party, a fundraising letter to a company or presenting to a medical team about the work we do. Our work is based mainly from the ECHO office, but we are flexible and ad-hoc travel to events and activities will be necessary.

ECHO seeks to ensure we achieve diversity in our workforce regardless of gender, race, religious belief, nationality, ethnic/national origin, sexual orientation, age, marital status or disability. ECHO welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK. ECHO will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application and/or interview process, and for essential job function if appointed to the role. Please contact us if you may need such adjustments.

Hours: Part-time, 20 hours per week.

Salary: £27,000 (pro-rata)

Contract: 12 months (potential to extend, based on funding)

Application process: through Charity Job website only

Closing date: 10am Friday 14th May

Interviews: 8/9th June 2021

An exciting opportunity for an HR Coordinator to join our team for a 12 month period to provide a comprehensive HR service with a strong focus on the delivery of excellent customer service. The Coordinator will also play a crucial role in enabling the HR team to embed the HR processes within recently implemented technology for our recruitment, onboarding and performance management systems.

You will be diligent with strong customer service skills to deliver core HR administration and coordination activities to line managers and staff members throughout the employee life cycle. You will have excellent organisational skills and be able to keep your work in order, ensuring that you are able to comply with deadlines, records and data are maintained in a timely manner, and in accordance with GDPR guidelines.

As the first point of contact for the HR team, you will be responsible for responding to all initial queries, redirecting more complex and specific queries to the appropriate colleagues within the team and taking ownership of the delivery of specific pieces of work. You will be involved in a range of work areas within the HR function and regular interaction with all colleagues will be key, you will therefore have excellent communication skills with a very strong team ethic.

As an inclusive organisation we welcome and encourage applications from people of all backgrounds.

CAMPAIGN & DONOR RELATIONS EXECUTIVE

Salary: £24,550 per annum + benefits

Contract length: Permanent

Location: Stratford w/ flexibility

Closing date: Sunday 2nd May, 23:55

Are you a self-motivated and sharp minded individual with strong project planning, communications and administrative experience that can help us beat cancer?

Why we need you

We have an exciting opportunity to join us as a Campaign & Donor Relations Executive. We need you to provide administrative and delivery support across the Campaign and Donor Relations programmes, as well as flexible support across the Campaign & Engagement team in response to busy periods or large projects.

The Campaign & Donor Relations Executive sits within the Philanthropy Directorate in the Campaign & Engagement team. The team deliver events, comms and stewardship programmes for prospects and donors capable of giving £100K+ and £1M+, Board Members and Volunteer Leaders. The Cancer Research UK Campaign will galvanise our high value prospect and donor community, drive Campaign-focused fundraising activity, and enable us to deliver results on a scale never seen before in the UK charity sector.

What will I be doing?

Make an impact every day by…

• Delivering donor stewardship activity in collaboration with fundraisers to help develop meaningful and personalised relationships with our donors

• Providing administration and logistical support to the Campaign Leadership Specialist to support the management of the new Campaign Advisory Board and co-ordination with other board delivery partners

• Maintaining Donor Relations processes and guideline documents on the operations SharePoint and identifying opportunities for improvement

• Coordinating the process for fundraisers to use special events tickets to thank our donors, liaising with teams within the directorate on opportunities, tickets and budget

• Ensuring accurate record keeping by updating the database to capture relevant supporter touchpoints

• Providing general administration support for the team, such as ordering stationery and printing / posting letters.

To view a full job description please click here:

What skills are you looking for?

You'll be able to bring to the role…

• The ability to prioritise, manage conflicting deadlines, work well under pressure and manage multiple tasks to deadlines

• Proven success of good stakeholder management

• Experience writing and subediting copy, ideally within a fundraising context

• Strong fluency in writing and verbal medium with a proven ability to communicate with a range of audiences and levels

• Ability to work accurately and systematically with excellent attention to detail

• Proven ability to synthesize large amounts of information and make a recommendation.

What will I gain?

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You'll also be able to access a wide range of learning and development opportunities. And ultimately you'll know that you'll be changing lives through your work.

If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

Corporate and Community Events Manager

Location: Battersea Park
Contract Type: Full Time (40 Hours per Week)
Salary: £35,000
Closing date: 20 April 2021

General Overview 

Working within the Events Team and reporting to the Senior Community Venues and Events Manager, the Corporate and Community Events Manager will be responsible for the booking and venue management of events taking place in event spaces across the Wandsworth’s parks and open spaces, including our flagship park – Battersea Park. Responsibilities will include booking and managing corporate hires, promotional events, and supporting community hirers to ensure that they deliver safe and successful events in public spaces.   

The Events Team are a very busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves on being the "yes" people and going the extra mile for their clients. We are looking for someone who has previous experience with managing events and health and safety paperwork in parks, outdoor venues or local authorities. Someone equally comfortable with advising professional event companies as well as supporting first time community organisers. And someone who can balance our commitment to not overwhelming our public spaces but also with a keen understanding of achieving income targets.  

  

Responsible for: 

Sales/Bookings  

• Providing information about the availability of venues, quotes, and carrying out site visits 

• Briefing clients on Terms & Conditions for hire and licences, as required, and supporting clients making event applications  

• Assisting the Senior Community Venues and Events Manager in developing and creating new event business and considering new initiatives to complement existing income streams from events in parks and open spaces  

• Updating Priava with all enquiries

• Keeping up with income targets set by the Senior Community Venues and Events Manager, and Head of Events  

Operations 

• Attending technical or production meetings and participating in Safety Advisory Group meetings  

• Ensuring all event application paperwork per event is complete and compliant with the requirements of the Event Policy and where applicable supporting clients with event documentation. This includes liaising with Environmental Services, Building Control and Highways Officers as required 

• Ensuring that appropriate levels of policing/ security/ stewarding are provided for each event 

• Liaising directly with Enable’s contractor for the supply of electrical services for events and ensures that clients are invoiced for the services provided 

• Liaising directly with the Grounds Maintenance Contractor for the booking of sports pitches required for events 

• Inspecting sites before their occupation, formally handing over sites to event organisers, regular checks of works on the sites before, during and after events, and formally accepting sites back from organisers on completion of the event. Invoices clients for cleaning services provided and any repair costs in conjunction with the Parks Team’s advice 

• Attending events to provide onsite support and ensuring that organisers adhere to the solutions of their risk assessments and Event Management Plans to achieve successful operational delivery 

• Monitoring noise levels of events in conjunction with Environmental Services and providing advice to event organisers on acceptable decibel levels, and music / PA system speaker directions 

• Liaising closely with the Events Team and other park-based services to ensure that the wider Events/activity programme is coordinated properly 

• Reporting any venue maintenance requests

• Dealing with relevant queries and complaints raised by clients, members of the public and suppliers or contractors. Updating the complaints and compliments log, and when necessary, escalating complaints to the Senior Community Venues and Events Manager or Head of Events 

• Ensuring that all Health and Safety procedures and standards are maintained to ensure safe working practices of all staff, clients, public and contractors in the working environment, in accordance with Enable Leisure & Culture’s policies.

Community Management 

• Guiding and advising local Friends groups and community stakeholders through the event management process to ensure they can plan and deliver safe events in public spaces 

• Working with the Parks’ Community Engagement Officer to ensure local communities are aware of events and involved in any consultation 

• Educating community groups on best practices in health and safety practices as well as practical event operations

Team Management 

• Line management of multiple staff including the Events Officer (Outdoor Venues) and Venues Administrator 

Administration and Finance 

• Managing all event paperwork and client relationships with the Evolution London/ Smart Hospitality 

• Updating Priava with venue bookings and the budget with all recorded income and expenditure 

• Creating client invoices and liaising directly with the Finance Team as required. Following up unpaid invoices to ensure that all monies owing are paid 

• Seeking quotes for goods and services in line with Enable’s Procurement Code, and raising purchase orders as required 

• Achieving targeted income through the careful selection of bookings whilst balancing the requirements of public use venues 

• Carrying out other duties as directed by the Senior Community Venues and Events Manager, and Head of Events 

  

Event Production  

• Supporting the Head of Events and Events Team with the delivery of events produced by Enable   

• Assisting with the physical set up and dismantling of events, including the management of contractors and suppliers and the distribution and return of events equipment / stores and vehicles as required  

Skills and experience 

• Proven and demonstrable experience in parks, outdoor venues or local authorities with processing event applications 

• Experience in managing and creating health and safety paperwork and RAMS  

• Strong drive to work with community groups

• Confidence and patience in advising first time event organisers

• Proficiency using a range of office software, including outlook, excel, booking software and databases 

• Excellent written skills with a high level of confidence speaking to members of the public, other staff, clients and senior management 

• Strong organisational skills, with the ability to effectively manage multiple tasks/projects against tight deadlines 

• Proactive approach and pride yourself on going the extra mile to create the best customer experience as possible  

• Ability to work autonomously under the direction from senior team members 

• Confident driver with a full clean driving licence 

• Flexibility to work weekends, early mornings and late nights as required

• Knowledge of the Purple Guide and IOSH/NEBOSH/NCRQ H&S Qualification (desirable) 

We are unable to provide sponsorship for this post.  In order to apply for this post, you must demonstrate your eligibility to work in the UK.

Diversity is valued at Enable Leisure and Culture and is important in the work that we do. Applications from all sections of the community are welcome and will be considered on merit. Due to Covid-19 and until further notice, we are currently operating digital recruitment and on-boarding processes.

If you do not hear from us within two weeks of the closing date, please presume your application was unsuccessful on this occasion.