Administrator jobs in shoreditch, greater london

This is a new role within the Bereavement Support Service proactively engaging bereaved families with the support service, respond to bereavement support digital enquiries, working in a team to deliver and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

The aim of this post is to provide consistent, high-quality emotional support via digital channels to bereaved families who seek support from the Lullaby Trust.

Main duties and responsibilities

1. Proactively engage bereaved families with the support service, respond to bereavement support digital enquiries, working in a team to deliver and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

· Assist with the setting up of new digital channels to be used by the Lullaby Trust to answer and respond to bereaved families.

· To be the primary contact for the bereavement support digital services including WhatsApp, text, webchat and other social media channels.

· Proactively engage with bereaved families through social media and other online platforms.

· Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy.

· Send materials to bereaved contacts, including bereavement packs and follow up emails and ensure all documents and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.

· Cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.

· Ensure any messages on Bereavement Support Facebook Groups are monitored and advice is given via befrienders where appropriate.

· Attend face to face events for bereaved families including family days and memorial events when needed.

· Work with Income and Engagement Team around social media bereavement support content/posts.

2. Deliver and run live bereavement themed sessions on social media

· Run monthly live sessions on social media on bereavement topics/themes, responding to comments and messages during and after the sessions, ensuring anyone seeking ongoing support is responded to and referred to relevant services .

· Work with the Engagement Team to promote live session.

· Facilitate monthly remembrance sessions.

3. Ensure the bereavement support services are promoted to those bereaved and to professionals working with bereaved families

· Assist with the recruitment and facilitation of Bereaved Families’ Panel.

· Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.

· Attend events as required to represent the Lullaby Trust’s bereavement support services.

4. Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements

Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice.

Collate statistics, as required on areas of work within the support services team.

Assist with the services’ evaluation and impact processes.

Provide other administrative support to the team as required.

Other:

Attend and participate with external supervision sessions, managerial supervision and team and organisational meetings.

About the Minster Centre

The Minster Centre is a registered charity and company limited by guarantee that provides training in psychotherapy and counselling and an affordable therapy service.

It was founded in 1978 as the first Integrative psychotherapy and counselling training in the UK and is a leading psychotherapy training institution. Now based in Queens Park, NW London, it runs training ranging from open access introductory courses to post-graduate degrees validated by Middlesex University. The Minster Centre caters for around 300 diploma and MA students each year. It is registered with the Office for Students.

The Minster Centre Psychotherapy & Counselling Service (MCPCS) also provides a safe, affordable and professional counselling service to people over the age of 18 who are experiencing a range of difficulties. The service is provided by senior trainees who are in the process of completing their therapy training.

The Centre has an annual turnover of £1.8 million and over 80 staff, most of whom are part-time. For further information about the Centre please visit the Minster Centre website

Role purpose

The Minster Centre is seeking to develop and further professionalise its operations and is recruiting to a new Head of Finance role. This is a part-time, flexible role for two days per week in the first instance. Some time in the office will be needed to work alongside other staff and key stakeholders – this can be managed flexibly alongside working from home. The role would therefore suit someone who wants to balance an interesting and senior role alongside other responsibilities or interests.

The Head of Finance will oversee the financial operations of the charity, owning and ensuring compliance to financial policies and procedures. You will provide strategic financial guidance to the Management Committee and contribute to the delivery of the charity’s financial strategies.

Early priorities will be:

• A review of existing financial policies and procedures to support the ongoing effective running of the charity.
• Working with the Lead team to ensure the charity’s finances are sustainable long-term

A full job description and person specification is available in the Recruitment Pack at the bottom of this page.

Terms and conditions

Salary: Pro rata, £55,000 FTE

Hours: 14 hours per week in the first instance, hybrid working. Exact hours open to negotiation. Some flexibility will be required to attend key meetings.

Contract: Fixed term appointment to end July 2028, in the first instance.

Holidays: 33 days including bank holidays, pro rata

Key working relationships: Management Committee (4 staff who collectively lead the organisation). This post will report to that Team and be line managed by one of them), Finance Administrator, HR and Governance Manager, Quality Manager and Registrar.

How to apply

Please apply using the application forms with a covering email to Afua Pierre by 12 noon on Thursday 17th July, however we reserve the right to close the recruitment process once we have received sufficient high quality applications.

For further information please contact the Director, Lissie Wright by email to arrange an informal conversation.

We particularly welcome applications from people from underrepresented groups, including people from global majority communities, the LGBTQIA+ community, care leavers, people with disabilities and people from other minorities.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Supporter Relations Engagement Team is involved in the planning and development of programmes and projects that puts supporter engagement at the heart of everything do we do. They play a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The team’s aim is to increase the depth and value of supporter relationships whilst also encouraging repeat giving and overall supporter retention through targeted engagement strategies.

Working within the Supporter Relations Engagement Team, you will develop a supporter centric approach to planning effective multi-channel, multi-product supporter journeys to grow loyalty, engagement, and income.  We are looking for someone with an audience and data insight driven approach to identify moments that matter and key touch points to improve the supporter experience. By doing this, you will ensure that each touchpoint across the supporter experience is engaging, effective and reflects Muslim Aids brand and values.

As a confident communicator you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and engagements across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.

About the Role:

1. Create new innovative supporter journeys to increase engagement, loyalty and improve income generation.
2. Deliver improved supporter journeys and care strategies using insights, evidence and feedback.
3. Deliver exemplary Supporter care and stewardship that builds loyal and committed supporters through high quality personalised engagement. 
4. Collaborate with the Data Analysis team to manage supporter preferences ensuring best practice regarding data protection, data collection and to maximise cross sell opportunity.
5. Incorporate supporter care best practice and emerging approaches into activities so that the organisation remains positioned to effectively engage/manage donors.
6. Provide general administrative assistance in support of the smooth running of the Supporter Relations Department.

About You:

To be successful in this role, you will need:

1. Significant supporter/customer care skills obtained from the commercial or charity sectors.
2. Proven engagement developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter engagement.
3. Experience of working with Customer Relationship Management (CRM) software.
4. Experience of developing innovative and creative engagement programs for supporters/donors.
5. Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
6. Good organisation, coordination and project management skills.

Why you should apply:

Join Muslim Aid and play a key role in strengthening supporter relationships and driving engagement. Using data-driven insights, you will develop multi-channel campaigns, enhance supporter journeys, and boost retention. If you’re a strategic thinker with a passion for engagement and communications, apply now to make a lasting impact!

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

Position: People & Community Manager 
Reports to: Executive Director 

Collaborates with:  Centre Operations Manager & Spiritual Programme Coordinator 

Location: Jamyang Buddhist Centre, London, with the option for some remote working. 

Preferred Start Date: Early September 2025 
Salary: £28,000 - £32,000 (depending on experience) 
Hours: 35 hours per week, with occasional evening and weekend work (TOIL provided). 

Application Deadline: July 16 

Purpose 

As People & Community Manager you nurture Jamyang’s values-aligned culture and strengthens its sense of community, both internally and externally. This role bridges HR admin, onboarding, volunteer coordination, and community engagement - ensuring staff and community members alike feel welcome, heard, and supported. You also help embed our collective commitment to a liveable future - ensuring that care for the environment is reflected in how we work, communicate, and come together as a community. 

Key Responsibilities 

1. HR Administration & Onboarding 

• Oversee day-to-day HR administration, liaising with Jamyang’s external HR consultancy for specialist support. 

• Coordinate onboarding processes, ensuring a warm, inclusive welcome aligned with Jamyang’s values. 

• Support managers with HR processes such as probation reviews and leave tracking. 

2. Volunteer Programme Coordination 

• Coordinate recruitment, onboarding, and ongoing support of volunteers, ensuring rewarding and meaningful experiences. 

• Develop volunteer role descriptions, training resources, and appreciation initiatives. 

• Liaise with the Centre Operations Manager and Education Department to align volunteer support with operational needs. 

3. Community Engagement & Events 

• Organise community consultations, listening circles, and social events to foster connection and belonging. 

• Act as a point of contact for community members seeking engagement opportunities. 

• Support communications that build a vibrant and inclusive Jamyang community. 

4. Culture Stewardship & Equity, Diversity, and Inclusion (EDI) 

• Develop and implement initiatives that embed Jamyang’s values—care, interconnectedness, warmheartedness—into daily work life. 

• Champion EDI by: 

• Supporting the implementation of Jamyang’s EDI strategy in collaboration with the Executive Director and the Education department. 

• Organising awareness-raising activities such as training, book clubs, community discussions, and inclusive programming. 

• Advising on inclusive language and practices in external communications (in collaboration with the Comms Manager). 

• Monitor and report on EDI progress, sharing insights and recommended actions with the leadership team. 

Is This You? 

The successful candidate is a warm-hearted, values-driven communicator who thrives on building bridges between people and communities. They bring a thoughtful, grounded approach to fostering inclusion, supporting volunteers, and embedding EDI into all aspects of Jamyang’s culture. 

What You’ll Bring to the Team 

• 3–5 years’ experience in HR administration, volunteer coordination, or community engagement, and are confident working with people across a wide range of backgrounds. 

• Community Organiser: You have hands-on experience coordinating volunteers, running onboarding processes, and bringing people together through events or community consultations. 

• Organised Operator: You’re comfortable juggling multiple priorities, with strong time management, planning skills, and a methodical approach to getting things done. 

• Trust Builder: You foster connection through clear, compassionate communication and an openness that helps others feel seen and included. 

• Tech-Savvy Organiser: You’re comfortable using tools like BreatheHR, Asana, Microsoft Office, and event platforms to keep things running smoothly. 

• Inclusive Ethos: You understand EDI and safeguarding principles, and actively foster a safe, welcoming environment for all. 

Compensation and Benefits 

• £28,000–£32,000 per year, depending on experience 

• 35-hour workweek (below market average), supporting a healthy work-life balance 

• 33 days’ paid holiday (including bank holidays), above the UK statutory minimum 

• Opportunities for professional development and training 

• A warm, values-driven work environment at the heart of Jamyang Buddhist Centre 

• Healthy, home-cooked vegan lunches provided on working days 

• Free access to our full programme of teachings and events (unless otherwise indicated) 

We warmly welcome applications from people of all backgrounds and lived experiences. We’re committed to building an inclusive team that reflects the diversity of the communities we serve. 

The Association for Cultural Enterprises (AfCE) supports over 500 member organisations across the UK and internationally, helping the cultural sector generate earned income through commercial activity. As an Arts Council England-funded organisation, AfCE delivers sector-leading training, benchmarking, data-led insights, events, and advocacy to drive financial resilience in arts, heritage, and culture.

AfCE runs a year-round programme of live training events around the UK and Europe, as well as its signature annual Cultural Enterprises Conference and Trade Show. We have ambitions to grow attendance at these events, as well as growing our membership.

The Association is a charitable organisation, which also has a trading company, Cultural Enterprises (Trading) Limited (CET).

We are looking for a new Finance Manager to join a small, friendly, and ambitious team, to review the day-to-day processes and policies and identify opportunities to improve reporting  and make operational efficiencies. The Association is growing, so now is an exciting time to join our team and work with our members across the cultural sector.

Job Summary

The purpose of this role is to provide sound financial management for the Association and CET through:

• Statutory financial reporting in line with Charity SORP/UK GAAP, including annual returns to Companies House and the Charity Commission

• Management accounting, reporting and analysis to funders, management, staff, and Trustees/Directors

• Preparation and maintenance of budgets, forecasts and plans, including cashflows and project budgets

• Supervision and control of day-to-day accounting transactions, including oversight of the finance aspects of the Apprentice role

• Oversight and implementation of robust financial systems, policies, and procedures

• Responsible for financial queries, working with the Apprentice as first point of contact for external contacts
   

Main Duties

• Supervise day-to-day accounting operations and ensure accurate financial record keeping, including coding, allocations, reconciliations, and tax accounting

• Oversee invoice generation and debt recovery processes

• Process payments and staff expenses for authorisation

• Produce regular management accounts on an accruals basis, providing interpretation and advice to the Executive Team, Finance & Risk Committee, Trustees/Directors, and funders

• Lead on budget preparation and forecasting, including project-specific budgets; monitor and reforecast as needed

• Prepare statutory accounts in compliance with charity SORP and liaise with external auditors and the Treasurer

• Manage contracts with financial services providers, including bookkeepers, auditors, banks, and investment managers

• Attend AfCE and CET Board meetings

• Fulfil company secretarial duties, including:

  • Filing confirmation statements and annual accounts for ACE and CET with Companies House and Charity Commission

  • Filing changes in Trustees/Directors

• Complete Arts Council England (ACE) returns, including provision of financial information for quarterly payment processes when required

• Negotiate and implement insurance policies including:

  • General insurance

  • Cyber security

  • Life assurance

  • Staff sickness policy

  • Trustees’ liability

  • Conference insurance

• Oversee monthly payroll, including statutory payments to HMRC and pension providers, and liaise with bookkeepers for payroll updates or changes

• Review VAT returns for accuracy before submission to HMRC
   

Note on External Bookkeepers
External bookkeepers currently provide support limited to payroll and VAT processing.

Person Specification

Personal Qualities

• Self-disciplined, organised, proactive and self-motivating

• Logical and methodical approach to finance and administration

• Trustworthy, honest, reliable and conscientious

• Confident, professional, and personable, able to communicate easily within a small team and with external stakeholders
   

Professional Competencies

Essential

• Professional accounting qualification such as ACA, ACCA, or CIMA

• Strong knowledge of charity SORP and charity finance regulations, including VAT and Gift Aid

• Experience with Xero or equivalent cloud-based accounting systems

• Strong reporting skills

• Team player with excellent interpersonal skills

• High level of accuracy and attention to detail

• Experience producing management accounts and supporting senior leadership and boards

• Ability to interpret financial data for non-financial colleagues
   

Desirable

• Experience working in a small charity or business

• Understanding of the cultural or charitable sector

• Experience of remote working
   

Benefits

• Unlimited holiday policy

• 5% employer pension contribution

• Life insurance

• Flexible working arrangements by agreement with the CEO

We are an inclusive, equal opportunity employer and value diversity. All employment is decided on the basis of experience, merit and organisational need.

As a member of the newly formed Development Team, you will lead on supporter engagement for the School and its’ Students through effective fundraising communications and year-round event delivery. You will support prospect communications, and assure best-in-class stewardship of donors while enabling delivery of rights and benefits to Centenary sponsors and partners.

SUMMARY OF THE ROLE

This role will assist with day-to-day management of Royal Ballet School’s fundraising work to support retention of recurring income from existing streams and facilitate the onboarding of new donors.

Reporting to the Development Operations Manager, the post-holder will assist with the planning and delivery of a large number of year-round engagement events through in-house visits and performances, external events and ticketing management for centenary performances. This role will lead on all fundraising communications to donor and prospect segments, and oversee campaign tracking, while relying on accurate data use and record keeping. The role will also support the administrative processing of ad-hoc Legacy request donations.

MAIN DUTIES

Fundraising Communications:

• Lead on communications for the Team, segmenting prospects and donors, ensuring they receive regular and tailored emails
• Oversee key termly campaigns, sponsor reports and videos, event invitations and summer performance comms
• Use Dot Digital to send communications and securely hold and update donor contact information
• Work closely with the School’s Communications and Marketing department to advance design and content briefs as required. 

Event Planning & Delivery:

• Attend annual School calendar planning meetings
• Manage delivery of approx. 35+ in-house donor visits to Upper School and White Lodge all year round
• Support the delivery external events for existing donors as well as cultivation events for prospects
• Coordinate performance invitations, attendance and hospitality at Opera Holland Park, Linbury Theatre, and the Royal Opera House and other third party venues
• Log and track all event invitations, RSVPs and attendance through the CRM
• Work closely with the teaching staff to coordinate any activities that are student-facing. 

Donor Data Stewardship:

• Support the Donor Relations Team to administrate and deliver benefits to a portfolio of donors, sponsors and partners
• Work alongside Artistic, Academic, and Operational colleagues to ensure best Donor Experience
• Develop skills as an integral member of the Development Team in nurturing relationships with internal departments and external individual donors and trustees
• Keep accurate contact data and record keeping for the wider team reporting and monitoring needs

Legacy Gift Administration:

• Administrate Gifts in Wills from Legators working with executors and families and coordinating timelines for income with the Finance team
• Work with the team to build the ‘in memory’ programme for the School’s Centenary and ensuring subsequent ‘In-Memory’ benefits are delivered.

General Support:

• Support the Development Operations Manager and Head of Donor Relations with the evolving needs of the Development Office, as it seeks to grow income and impact in 2026 and beyond. 

PERSON SPECIFICATION

Essential Criteria:

• Willing to work collaboratively across all functions of the department and wider School
• Daily working knowledge of Windows PC systems and Microsoft Office programs
• Minimum of two years administrative and operational experience
• Experience in maintaining and managing a contacts database
• Experience of working in a non-profit or charity fundraising environment
• Confident and well presented with strong relationship management skills
• Ability to present information concisely and effectively, both verbally and in writing
• Good organisational skills with ability to prioritise work to meet tight deadlines
• Numerate with a meticulous attention to detail and able to understand budgets
• Flexible to assist at performances and events falling outside normal working hours

Desirable Criteria:

• Empathy with and a commitment to the aims and ethos of the School
• Previous experience of organising premium events and large functions
• A knowledge and appreciation of the arts, particularly dance and ballet
• Previous experience of using Access CRM
• A good understanding Dot Digital
• IoF qualified and/or relevant degree subject

SAFEGUARDING DUTIES AND RESPONSIBILITIES

The School is committed to safeguarding and promoting the welfare of children and young people and recognises that safeguarding and promoting the welfare of children is everyone’s responsibility. The School expects all staff and volunteers to share this commitment to children’s safeguarding and to share this child-centred approach. This approach means that staff must consider, at all times, what is in the best interests of the child. Additionally, the following is expected of all staff:

• To uphold the School’s policies relating to safeguarding and child protection, behaviour, health and safety and all other relevant policies
• To promote and safeguard the welfare of children and young persons for whom you are responsible and come into contact with
• To report any safeguarding concerns using the relevant channels, such as informing the Designated Safeguarding Lead, in a timely and appropriate manner
• To ensure full compliance with all statutory regulations, particularly the most recent Keeping Children Safe in Education, and to communicate concerns to the Designated Safeguarding Lead, other relevant staff of The Royal Ballet School or local children’s services as appropriate.

The information detailed here about this role should not be considered encompassing. Over time, the emphasis of the job may change without changing the general characterisation of the role or the level of duties and responsibilities. This information will be periodically reviewed and revised in consultation with the postholder.

We are committed to creating an environment where all our employees feel part of our team and can flourish, regardless of their background. We’re proud to be an inclusive workplace that promotes and values diversity.

Job Title: Supporter Care Officer

Responsible to: Individual Giving Manager

Salary: £28,000 - £32,000

Location: USPG, 5 Trinity Street, London, SE1 1DB
 

Hours of work: Full time - 35 hours per week

The package also includes

· 8% employer contribution to a pension

· 25 days annual leave, plus bank holidays and additional discretionary leave during Christmas.

· Season Ticket Loan

USPG is the Anglican mission agency that partners churches and communities worldwide

in God’s mission to enliven faith, strengthen relationships, unlock potential and champion

justice.

You can find out more about our work by visiting our website.

The Job

Reporting to the Individual Giving Manager, the Supporter Care Officer role sits within the Communications, Engagement and Fundraising team. USPG is looking for someone with excellent communication skills and enthusiasm to join our small but growing fundraising team.  The post holder will be the first port of call for all incoming communications and will work closely with the Individual Giving Manager to ensure that our supporters feel valued. The role is also responsible for maintaining the data and developing supporter care processes. 

You

You are highly organised, enthusiastic and flexible with a passion for delivering an excellent supporter experience. The ideal candidate will have experience in customer service, data handling and administration. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will be used to co-ordinating a varied workload, working in close collaboration with colleagues and delivering to deadlines. They will have excellent IT skills and experience of working with databases.

How to apply

Please complete the application form and equal opportunities form.

If you would like to discuss the role, please feel free to contact Natasha.

Closing Date: 20th July 2025

Interview Dates: Rolling Interviews

Leukaemia UK – Our Charity

We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Over the next 10 years we want to help save and improve the lives of more people with leukaemia through finding and funding life-changing research and campaigning for change.

Despite progress in recent decades, someone in the UK is diagnosed with a blood cancer every 16 minutes and survival rates are among some of the worst of any cancer.  And the physical and psychological impact can be lifelong. 

Our current 5 year strategy outlines our plan to increase our investment into ground-breaking world class research and policy development focused on improving access to kinder, more effective diagnosis, treatment and care for leukaemia and other blood cancers. To do this, we have embarked on a period of significant growth, investing strategically to grow our income, profile, influence, and engagement and impact.

We are seeking an experienced, driven and passionate Head of Public Fundraising to lead the mass fundraising team to achieve sustainable income growth over the coming years. We are looking for someone with energy and ambition, who can demonstrate strategic leadership to maximise fundraising opportunities across Community, Challenge Events, Regular Giving, Legacy and In Memory audiences, to grow our supporter networks and optimise supporter engagement and experience. The remit of this role also extends to include oversight of our CRM Database Manager and Supporter Care.

Team  

We are a close-knit team, who are all passionate about Leukaemia UK and putting those affected by the disease at the heart of everything we do.  We are all focused on “keeping it real” with pragmatic, practical solutions, as well as ensuring that our charity maximises voluntary income to invest in invest in more life-changing research, so that we can continue to have impact for those with a leukaemia diagnosis.

From us you can expect all the laughter you can handle, as well as great challenge and support. We are all about delivering exceptional supporter experience and making a real difference to people’s lives.

You will be part of an ambitious fundraising team driving growth across the portfolio, so we can fund more leukemia research and save more lives from this devastating disease. You will report to the Director of Fundraising, working alongside the Head of Philanthropy, and collaborating across the wider organisation to ensure mass fundraising aligns with our organisational priorities and values (Bold, Collaborative, Curious) and feels insight-driven, strategic and competitive in a crowded market place.

Leukaemia UK and You 

We have recently invested in growing our fundraising team so that we can fund more life-changing research to increase our understanding of leukemia as a disease, and accelerate the development of kinder, more effective treatments. This includes investment to grow the public fundraising team, develop new fundraising products, recruit new supporters, and increase legacy giving through targeted campaigns. 

We are also in the process of developing our new 5-year fundraising strategy, so you will be instrumental in creating an ambitious new plan to develop a diverse and sustainable mass fundraising portfolio, covering the key areas of donor acquisition, retention, and growth, with a focus on maximising our Challenge and Community events portfolio, and increasing Legacy, In Memory and Regular giving.  You will be responsible for developing and delivering a portfolio of products to grow voluntary income, whilst leading a newly expanded and ambitious team. And you will help shape our data strategy, working with the Head of Digital and other colleagues across the organisation to develop our digital fundraising strategy; embed usage of our CRM and ensure GDPR compliance. 

You will be results-driven with an appetite to innovate and drive continuous improvement, leading to increased conversions, deepened relationships, and long-term support.

Requirements - Skills and Experience

• Demonstrable experience of strategic leadership and oversight of a mass fundraising product portfolio.
• Proven experience of managing an engaging Community and Challenge Events fundraising portfolio.
• Proven experience of driving Legacy and In Memory giving to create a robust long-term pipeline. Experience of successfully developing and implementing legacy marketing strategies.
• Proven experience of applying the principles and techniques of Individual Giving / Direct Marketing within a multichannel, multi-discipline environment to deliver significant returns and supporter satisfaction, especially through supporter recruitment channels. 
• Experience of fully integrating a CRM database as a tool in the day-to-day work and running of a charity. 
• Demonstrable experience of managing a high performing team, focussing on creating a culture where people thrive as individuals and can be their best selves.
• Experience of managing multi-channel media campaigns by utilising print and digital channels including social media and email.
• Good experience of building effective relationships with internal and external partners, including creative freelancers, media and direct marketing agencies.
• Experience of working with, negotiating with, and managing outputs of external agencies and internal departments, including contractual obligations.
• Strong project-management experience, including managing budgets, schedules, creative development, and supplier relationships for fundraising direct marketing campaigns.
• Experience of setting and managing annual budgets, monitoring, and reconciling results and financial performance in income and expenditure. Providing associated narratives and monthly reforecasts.
• Proven experience of driving effective stewardship programmes to maximising supporter experience.

Requirements - Knowledge

• Excellent specialist knowledge of the principals and methods of Public Fundraising, including Challenge Events, Community, Legacy, In Memory and Individual Giving.
• Understanding of the effective development and use of supporter contact strategies, turning analysis and insight into high performance activity.
• Up-to-date knowledge of current digital fundraising trends, including social media marketing.
• High Level knowledge of Salesforce CRM databases and how best to utilise to steward supporters.
• Knowledge and experience of marketing processes and techniques across varied channels.
• High Level knowledge of legacy administration. 
• High Level knowledge and understanding of charity law in relation to legacy fundraising, GDPR, PECR, data protection and other relevant fundraising regulation.

Role specifics & Benefits       

• Hours: Full time hours are 37.5 Monday to Friday
• Location: We are very flexible! Our hybrid working policy is a minimum of two days per month in our London office unless it’s a role requirement to be in more frequently. Typically, we would expect the role holder to be in the office once a week, and certain roles within the team have this as a minimum requirement.
• Salary range £55,000 - £65,000 (FTE)
• We are proud of our benefits – see a summary on our website Work with us - Leukaemia UK 

How to apply

If you feel you have the passion for our work and the right mix of experience, skills, energy, and flair to embrace this broad and challenging leadership role and enable our strategy to fly, then we would love you to apply. Please also see the full job description attached. Please apply via the CharityJob website with your CV and covering letter. To minimise unconscious bias, we use anonymous recruitment and are unable to consider direct applications.

• First interviews will be held via Teams on between 29th and 31st July
• Second interviews will held at our London Office on 13th and 14th August (26 Great Queen St, WC2B 5BL)

Closing Date: Midnight Sunday 20th July 2025

I look forward to hearing from you! 

Holly Hastings-Payne

Director of Fundraising

Leukaemia UK 

Our operations team is led by the Chief Operations Officer (COO) and includes the finance and bookings & venue teams. This is a newly created role that will report directly to the COO and work closely with the wider operations team.

Scope of role

The role supports the delivery of our IT, facilities, health and safety across operations. They act as the first point of contact with outsourced providers and co-ordinate any work related to these areas.
The role is in place to support the project management and delivery of a set of work programs and there is a level of autonomy to make decisions on a project / work area basis within an agreed framework to deliver.
The role will hold the IT budget, and support COO with facilities budget; thus it is expected that there is a good understanding of the budgets to understand constraints and opportunities. The role can make spending decisions up to £2,000.
This role is designed to allocate approximately 60% of the focus on core IT functions and 40% on facilities and operational oversight including procurement.
They will be expecting to advise COO and wider SMT on IT and Operations related plans for the year.

Responsibilities and Accountabilities

Information Technology & Systems

• Be responsible with the support of the COO and wider SMT with all IT related strategy including procurement and streamline of new IT service provider/s. Including setting up KPIs’ and using these to assess performance.
• Manage the setup of new staff – including the procurement of equipment required for the role – this includes all communication tools.
• Managing the relationship and being the key point of contact with the technology suppliers and technology support providers.
• Identifying cost savings/efficiencies in the tech stack.
• Supporting IT KIT refresh plans and purchase, this includes audit of needs and vendor negotiations and lifecycle planning with the COO.
• Leading on regular assessment of IT and systems needs for all services and administrative staff.
  Facilities, Health and Safety & General Administration
• Act as the main point of contact with our property management company. Work with the COO to escalate issues.
• Book in contractors and maintain all required documentation in conjunction with other key stake holders (property manager/agent).
• Be the escalation point for maintenance issues, liaising with the property management company to make sure that issues are dealt with in a satisfactory manner.
• Work with H&S consultants and property managers to ensure all relevant training is planned for and carried out and Risk assessments are being completed and used.
• Work with HR to ensure that all relevant training is planned for and carried out.
• Maintain records for all mandatory tests in conjunction with our property agents.
• Liaise with the Events and Venue Manager to ensure building management is always in place, keyholding, security etc.
• Ensure smooth operations of front of house – including reception and security rotas and arranging additional cover as needed for events.

Projects

• Manage ad hoc projects on behalf of the operations team; such as refurbishments, implementation of printer management.

General

• Building good working relationships across the organisation
• Representing Toynbee Hall to external audiences
• Developing an open and ‘critical friend’ dialogue within our programmatic work
• Undertaking any other appropriate responsibilities that may arise such as top up of franking machines, and general administrative orders as needed.
• Hold regular catch ups with team members, and ensure they are meeting their yearly appraisals.

Managing Yourself

• Working toward an agreed annual work-plan meeting targets and milestones
• Prioritising and managing your workload
• Taking responsibility for your personal development and seek out opportunities for support and development
• Take part where appropriate in monitoring and evaluation planning and practice.

Essential Criteria:

• Project management experience.
• A high level of organisational skills.
  An ability to understand complex information and communicate it simply.
• Comfortable following processes and supporting other people to do so.
• Independent thought and attention to detail.
• High level expertise to use the Microsoft Office suite particularly Teams, Sharepoint, Excel and Outlook.
• A strong communicator with the ability to form trusting and supportive relationships quickly, internally and externally.
• Able to work proactively, independently and within a team.
• Able to work collaboratively with the wider teams at Toynbee Hall.
• Good negotiation skills.
• Basic level understanding of H&S, GDPR and confidentiality.
• Understand basic budget management and purchasing process.
• Ability to line manage two officer level operations team
• IT related qualifications and experience such as cyber security, Microsoft 365 suite skills.
• Good understanding of charity technology needs.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

The Role:

This is an exciting opportunity for an experienced Specialist Trainer: Domestic Abuse, Gender-Based Violence, and Trauma Informed Working to deliver training to a variety of different audiences. You will be delivering training on an ad-hoc basis, in a range of settings including corporate clients, public sector workers, and other charities.

We are seeking trainers with both frontline and training experience, who can deliver this type of content in compassionate, articulate and accessible ways both in person and online. Rise for Change is dedicated to creating learning spaces that are safe for all folks, in content and delivery style. 

Rise for Change is the training arm of Hope After Harm and currently provides domestic abuse, sexual harassment, and trauma-informed working training programmes for non-specialist professionals, however, we are aiming to expand our training offer to cover other areas of gender-based violence. Uniquely created by our subject matter experts, our training directly addresses the need for intersectional, and trauma informed training on gender-based violence for professionals in all sectors. We actively promote self-reflection, critical thinking and survivor voice to affect sustainable, inclusive change for survivors. Our aim is to empower participants, no matter their professional role, to be able to respond safely and appropriately to survivors both within the workplace and in the wider scope of their lives.

Hope After Harm

Hope After Harm is an established, registered charity aimed at empowering adults and young people recover from harm and trauma. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. Through support, advocacy and education we enable people to rebuild their lives and reclaim their future. And we inspire others to do the same, creating safer, more inclusive communities.  We have a proven track record of service delivery across Thames Valley and beyond, with our digital and training programmes supporting professionals and survivors globally.

This is what a Specialist Trainer will do:

• Deliver specialist training about domestic abuse, gender-based violence and trauma informed working to a range of clients, primarily online with some face-to-face sessions.
• Ensure that the way they work is aligned with the values of our team.
• Respect and value the diversity of the community in which the training will be delivered and recognise the needs and concerns of a diverse range of clients, ensuring the service is accessible to all.
• Respect and uphold the value and necessity of intersectionality within domestic abuse and sexual violence prevention and safeguarding, across all areas of work.
• Treat all participants with respect and care, positively representing Rise for Change and Hope After Harm in every interaction.
• Encourage feedback from participants for each session delivered to support with the continued development of Rise for Change training programmes.
• Undertake any training and continued professional development required for the role.
• Uphold GDPR and confidentiality of any data and content whilst in this role.
• Complete any necessary admin, as required as part of the session delivery.

This is what you will bring as a Specialist Trainer:

• A strong knowledge of domestic abuse and other forms of gender-based violence, it’s impacts and working from a trauma-informed perspective.
• Experience as a highly skilled trainer, with the ability to engage people through both in person and remote delivery.
• Preferably, frontline experience of supporting survivors of gender-based violence.
• Understanding of supporting survivors in various settings (e.g. the workforce, as a manager, as a professional with a safeguarding role).
• An empathetic, caring approach to training- to you, learning is not just about providing information but ensuring a holistic approach to the learning environment.
• Skilled user of technology with high literacy of key presenting programmes, video platforms and databases.
• Have a good understanding of the nuances of culture, race, sexual orientation and gender identity within domestic abuse and sexual violence, and be committed to intersectional ways of working.
• Knowledge of adult learning techniques and safeguarding procedures.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.
• Places the survivor at the centre of all that you do.

For this role you will need:

• To be free from any criminal conviction which would conflict with the responsibilities of the post; you may be required to have a DBS Enhanced disclosure.
• To be able to deal with all information on a confidential basis and understand data protection requirements.
• To have Citizenship of the UK or have entitlement to work in the UK
• Sign a declaration that you are self-employed and responsible for all your tax and other liabilities. 

You will be provided with training in delivery of Rise for Change’s existing and future programmes.

Hope After Harm is committed to equality and diversity. While not a requirement for application, we do strongly encourage those of black and ethnic minority background, people with disabilities, and the LGBTQIA+ community to apply for this role.

Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability.  We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

We’re working to build and grow a powerful movement of people to transform the experience of people living with Parkinson’s. A big part of how we will do that is by how we talk to and mobilise our existing supporters through a whole variety of channels to take additional actions for Parkinson’s UK. 

You will be creating compelling content and using our tools to inspire and connect with our supporters to grow understanding of Parkinson’s and to take action to transform life with the condition.

What you’ll do:

• Work with teams across the charity to create effective supporter journeys that meet their objectives

• Support the team to manage the communications our Existing Supporters are receiving from teams across the organisation

• Work with the supporter engagement team to manage Parkinson’s UK Supporter communications calendar

• Support the Senior Journeys Officer to map supporter journeys across the organisation

• Support reporting and analysis of Existing Supporter communications to inform future plans

• Use understanding and insight to identify gaps in the supporter journey

What you’ll bring:

• Experience of engaging and communicating with supporters or customers in the commercial or not-for-profit sectors 

• Experience of communicating with a wide range of supporters with varied audience needs

• Experience of coordinating a communications calendar 

• An understanding of supporter journey mapping and using supporter insight to shape engagement plans 

• Experience using analytics tools for monitoring, reporting and evaluation 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held from the 31st July, in person at our London Office.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Merton Winter Night Shelter provides a much-needed emergency shelter for the homeless during the coldest winter months. We offer a warm, safe and respectful place, with a welcoming environment, providing hot food and professional support to those who would otherwise be on street. We offer an opportunity for guests to rest, recharge and be supported into a more sustainable and stable lifestyle. 

We are seeking a part time Project Assistant to work with the Project Coordinator, who leads the project on a permanent basis. Min 6hrs over 3 evenings per week and occasional management meetings outside of the shelter. This would be initially shadowing the Project Coordinator at the different shelter venues and then independently and unsupervised attending venues supporting venue convenors and their volunteers. The hours will include weekends and bank holidays.

Purpose of Job:

· Supporting the Project Coordinator in managing and coordinating the Night Shelter to ensure that all venues give a consistent service to all homeless persons accepted into the shelter, i.e., its guests.

· Standing in for the Project Coordinator in supporting shelter convenors and their volunteers on two evenings per week after initial induction.

· Assisting the Project Coordinator in providing advice and support to help each guest work through the challenges they are facing, recognising that homelessness is often a result of complex and multiple problems.

Responsibilities:

In close consultation with the Project Coordinator to:

· Liaise with the Host Venue Co-ordinators to ensure timely communication and information, particularly in maintaining the Shelter Log Book, to enable the smooth running of the shelter.

· Support guests who are using services for welfare, legal, debt, housing and other specialist issues, where necessary.

· Engage with vulnerable people in a sensitive, empathetic and professional manner.

· To assist in maintaining detailed case records ensuring all sensitive data is adequately protected and handled.

To apply for this role, please download the attached Job Description and Application Form and return the completed Application Form to us. Applications will close on 31st July 2025 and those shortlisted will be interviewed shortly after.

FIXED TERM UNTIL FEBRUARY 2027

Background to Role

Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon

Our Healthier Lifestyles Service includes a programme of seated and standing exercise, health checks and social engagement together with our 3 Memory Tree Cafés. Memory Tree cafes combine music and singing, dancing, reminiscence, exercise, activity and social interaction providing a safe and relaxing environment for older people living with dementia and their carers. Our programmes are delivered in various settings across the borough including care homes, sheltered housing and community venues together with our own Brigstock Road Community Hall.

The Healthier Lifestyle team at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining exercise and social engagement in a variety of local settings.  These sessions help reduce isolation, improve independence, prevent falls, increase fitness levels and manage health conditions. They also provide social engagement and interaction, information and support around living with dementia, a safe and welcoming space for all to engage and relax.

Duties will include (but are not limited to) –

• Independently delivering chair-based exercise sessions daily in Croydon care homes to residents.
• As an Age UK Croydon ambassador promote our services including via talks and presentations to community groups across the Borough.
• Developing and maintaining good relationships with care home, health hub venue staff and partner organisations or talk providers.
• Working as part of the health hub team lead on the delivery of health hubs in various Croydon locations.
• To be the key point of liaison for all clients accessing the Activity Service.
• To support the promotion of the organisation, services, activities, and events.
• To contact clients when there are changes to the regular classes.
• Keep up to date with and the Activity Service changes.
• Awareness of risk assessments and GDPR compliance
• If qualified also delivering standing exercise sessions.
• Setting up equipment for activities and ensuring resources are ready for events.
• Delivering basic health checks including blood pressure, BMI and diabetes screening.

Closing date for applications: 9am, Thursday, 17th July 2025

Interview Dates: Thursday, 24th July 2025

The Role

What we're looking for

What's in it for you

Please take care if you plan on using generative Artificial Intelligence (AI) tools in your application. We're not wholly against the use of AI, but we want to learn about you, your values, your skills and your experience. Generic and unedited application answers from AI tools like Chat GPT, Gemini, or Copilot will nullify your entire application.

We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

Please note: if you are an internal applicant, Pay Policy will apply.

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