Administrator jobs in twickenham, greater london

About the Role

This position sits within a shared corporate service delivering core functions-including HR, Finance, Digital, Commercial, Security, and Estates-across multiple government departments.You'll be part of a collaborative and supportive HR Operations & Services team that plays a central role in delivering high-quality HR services. The team works closely with external service providers to manage payroll, pensions, and continuous improvement initiatives.Role OverviewThis role is key to ensuring smooth and effective service delivery across HR operations. You'll be expected to maintain a balance between speed and precision, consistently delivering high-quality outcomes while fostering a positive, solution-oriented approach. Your contributions will directly support organisational goals and help cultivate a high-performing team culture.

Key Responsibilities

• Support key projects and initiatives, including:
  • Transition of pension administration to a new provider
  • Review and transition of payroll services for boards and committees
  • Updates to career break processes
  • Accurate recording and timely reporting of sick absences
• Conduct data-driven analysis to identify service improvements and respond to related queries
• Draft clear, user-friendly guidance and communications for internal HR platforms and supporting documents
• Manage daily HR tasks related to payroll and pensions, including responding to queries via the HR service mailbox
• Collaborate with service providers to gather insights and customer feedback to inform service enhancements.
• Analyse overpayment and emergency payment data to support innovation and service improvement
• Lead quarterly overpayment review meetings, presenting data insights and impact assessments
• Take ownership of your projects and workload, aligning with business priorities
• Provide support to colleagues on complex or high-pressure tasks, promoting a collaborative team environment

Person Specification

We're looking for someone who brings a mix of technical capability, resilience, and team spirit. Key skills and attributes include:

• Excellent organisational skills and ability to deliver at a pace
• Strong written and verbal communication skills
• Confidence in following procedures and working within policy frameworks
• Commitment to delivering cost-effective, high-quality customer service
• Flexibility to adapt to changing priorities and remain calm under pressure
• Proven ability to support colleagues and contribute to team success
• Analytical mindset with the ability to challenge and interrogate data
• Ability to work independently and make informed decisions about task prioritisation
• Familiarity with HR systems and processes
• General understanding of HR policy (desirable but not essential)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Be a part of a collective and supportive team by joining the London District.

Our District Digital Enabler will take the lead in our social media communications but also work directly with our Churches and Circuits across London, providing them with a supportive guiding light by advising all things digital. You must have knowledge of social media and websites (that’s a given), but you’ll also need some skills in IT applications, the ability to write creatively and fluently, and be able to bring some slick confidence to the role. We value independent thinkers, working on your own initiative, but also those who can work collaboratively with a team, and bounce those ideas.

Why work with us?

A brilliant central office in Westminster, ability to work remotely, great (supportive) colleagues, flexible working, learning and development opportunities, pay, pensions and generous down time, committed to equality diversity and inclusion, and, did we mention the great colleagues?

Take a look at the job description. If this is for you, complete an application form, or give us a shout with any questions about the role.

About Camden Learning

Launched in 2017, Camden Learning is a schools-led partnership – a joint enterprise between Camden schools and Camden Council. All Camden schools are members, co-constructing a model based on the principle that collective effort achieves more. We aim to drive improvement for all, guided by values of excellence and social equity. Camden Learning is a pioneer in school-led partnerships, establishing a successful model for cooperation and improvement.

The role

In this role you will ensure the smooth and professional delivery of Camden Learning’s services by providing high-quality customer support, delivering accurate and engaging communications, managing website and mailing content, and coordinating meetings, training, and events. You will be a central point of contact for our stakeholders, support internal operations, and contribute to the organisation’s visibility and effectiveness.

Key responsibilities

Customer support

• The first point of contact for incoming phone calls and the customer service email address
• Answering queries and directing these on to the relevant team members as required; ensuring queries that are passed on are responded to in a timely fashion

Email bulletins

• Compile, proofread and publish key bulletins
• Support the maintenance of accurate contact details in all key contact lists

Website

Ensure website content is accurate and up to date:

• Undertake routine audits of website content with relevant colleagues to ensure it is up to date
• Make updates to website content as required
• Liaise with web design agency if more extensive website changes are required

Meetings, training and events

• Ensure that our online booking system for training courses is accurate and up to date
• Liaise with course leads to confirm training details
• Respond to and resolve queries from attendees and courses leaders
• Book venues for in person training courses, and set up online sessions in Zoom
• Distribute feedback from training courses to course leaders
• Support the organisation and smooth running of conferences, meetings and events. To include front of house duties such as greeting attendees, organising refreshments as required.

Communications

• Support the implementation of our social media strategy including gathering posts from relevant colleagues, proofreading, adding images and hashtags, and overall management of our LinkedIn page and presence.
• Support colleagues with the design, publication and dissemination of Camden Learning communications.

Other

• Liaise with schools, Camden council and other partners to ensure the smooth running of Camden Learning’s services and operations
• Other tasks as required in keeping with the level of the role
• Act as a leader of social justice who:
  • Understands the material and economic and social differences between different groups.
  • Works to right the wrongs of marginalised groups.
  • Creates safe spaces and opportunities that promote equity between individuals and groups.
  • Changes systems, processes, and structures to respond better to the needs of students and the system.
  • Works to create fairness and inclusion in schools for all who study and work in them and across the local education system.
  • Interprets their role as working towards excellence and equity for all.

About you

Skills and Experience

• Tech savvy – able to pick up and use a variety of new systems easily. Confident using digital tools such as email platforms, online booking systems, and Zoom.
• Experienced using Wordpress (or similar platform) to update websites
• Excellent attention to detail
• Able to quickly build rapport and gain the trust of our customers and other stakeholders
• Excellent written and verbal communication skills
• Strong organisational and time management abilities
• Desirable – experience of coordinating large meetings, events, and training logistics
• Desirable - experience managing company social media presence platforms (e.g. LinkedIn)
• Desirable - basic design skills for creating communications and social media content

Personal Attributes

• Professional, approachable, and customer-focused
• Highly organised and proactive, with a problem-solving mindset
• Passionate about education and community development
• Proactive and able to work independently as well as part of a team
• Flexible and adaptable to changing priorities
• Collaborative and approachable, with a commitment to supporting colleagues and stakeholders
• Adaptable and resilient, capable of managing multiple priorities
• Commitment to continuous improvement and delivering high-quality services

• Shape strategy and collaborate globally to grow life-saving stem cell donation.
• Lead key teams to ensure excellence and safety.

About Our Client

DKMS is an international non-profit organisation dedicated to the fight against blood cancer and blood disorders. With a presence in multiple countries, DKMS is renowned for its innovation in donor registration, patient support, and medical research. The UK team, based in Chiswick, is a dynamic and values-led group committed to saving lives through stem cell donation.

Job Description

• Lead the Medical, Donor Services, and Finance teams, ensuring operational excellence, clinical quality, and alignment with both UK healthcare frameworks and global DKMS standards.
• Co-develop the strategic vision for DKMS UK with the other Country Lead (Communication & Engagement), fostering a values-driven, high-performance culture.
• Oversee personnel, processes, and performance across departments, ensuring effectiveness and continuous improvement.
• Innovate in medical operations, donor services, and registry processes in partnership with colleagues and healthcare partners.
• Ensure compliance with UK laws and regulations, including clinical standards, data protection (GDPR), charitable governance, and healthcare practice.
• Build robust operational infrastructure - systems, workflows, and staffing - that enable sustainable growth and service excellence.
• Work with department heads to enhance donor registration, retention, and support, aligning with global DKMS goals.
• Share responsibility for the UK P&L, including budgeting, forecasting, and cost optimisation.
• Represent DKMS in national and international forums, positioning us as a trusted leader in stem cell transplantation.
• Develop and maintain strong relationships with transplant centres, donor registries, and other key partners.

The Successful Applicant

• Advanced academic qualification in medicine, life sciences, healthcare management or a related field; combined with business administration training or demonstrable commercial experience
• Proven experience in a senior leadership or managing director role, ideally within healthcare, non-profit or regulated medical environments.
• Significant background in leading cross-functional teams with a blend of clinical and operational responsibilities.
• Deep understanding of clinical governance, patient/donor safety, healthcare compliance, and donor management pathways.
• Strong financial management expertise, with experience overseeing budgets, forecasts, and financial reporting.
• Strategic and hands-on leadership experience, with the ability to manage complex stakeholder relationships and navigate organisational change.

What's on Offer

£100,000 and £115,000 basic + bonus + benefits

Contact

Rochelle George
Quote job ref
JN-082025-6820687Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

We are recruiting for a temporary supporter care officer for a leading social welfare charity , looking for someone to cove workload for the next 6 to 8 weeks. You will be responsible for accurately capturing data across different channels and the processing of all donations received by post, phone, and BACS and supporting the team where needed.

Hybrid working ,1 to 2 days in their office .

The Role
To ensure all donations, enquiries, and supporter correspondence are promptly and accurately processed, recorded, and thanked in line with our policies and within agreed performance indicators.
Carry out the above processes from our Central Office in Ewell on regular basis (in-office work performed on a roto basis, requiring one office day approximately every 3 weeks, as well as 1-2 team days every 6 weeks).
Record and report on written and verbal supporter feedback so that learnings from complaints and positive comments can be implemented into future marketing campaigns.
Identify and implement opportunities to build supporter engagement through creative communications, maximising the effectiveness of our fundraising campaigns.
Maintain existing business-as-usual processes, identifying opportunities to maximise efficiencies where possible.
Work with the Legacy & In Memory Marketing Team to welcome and steward new supporter enquiries, as well as manage processes in relation to tribute funds, allocation of payments and administration of our will-writing service.
Work with the Community & Events Fundraising Team to ensure that income raised on Facebook is processed and thanked appropriately, and to ensure enquiries through the service desk are managed to completion.
Work with the Finance team to ensure delivery of various reconciliation processes.

The Candidate
Knowledge of principles of excellent customer service.
Experience of fundraising and/or working in the charity sector.
Knowledge of Gift Aid, fundraising regulation, and the Fundraising Preference Service.
Experience of working with a CRM database.
Experience of processing card payments.
Knowledge of Direct Debit processes.
Use of social media to interact with audiences.
Excellent time management skills.
Excellent written and database skills, with very strong attention to detail.
Excellent letter writing skills with an emphasis on diplomacy.
Proven communication skills and excellent telephone manner.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Home-Start Hillingdon is dedicated to supporting our community to enable families to provide their children with the best possible start in life

HOME-START HILLINGDON (HSH)

Co-ordinator (Full-time)

We are looking for a non-judgmental, compassionate individual who would fit into our passionate team.

Purpose of the Role

Manage and support a caseload of volunteers to empower vulnerable families in giving their children the best start in life, occasionally providing direct support.  Contribute to volunteer recruitment, training, development, and the effective day-to-day operation of the organisation

Key Responsibilities. As a HSH Co-ordinator you will:

• Carry out initial home-visits and support families to set and monitor goals
• Match volunteers with families according to need and capacity
• Assess the suitability and complexity of referrals, liaise with referrers for additional information, and support onward referrals
• Supervise an appropriate caseload of volunteers and enable them to support families
• Monitor safeguarding concerns and liaise with the Operations Manager/Director as needed
• Contribute to the delivery of the Volunteer Preparation Courses
• Contribute to recruiting, selecting and preparing suitable volunteers
• Support the evaluation of the impact of HSH’s volunteering programme and family support
• Develop and maintain excellent working relationships with key health partners, including those from Parent Infant Mental Health Teams, Midwifery, IAPT, Perinatal Teams, Health Visiting and other groups

 You will need to be a car owner/driver

Closing Date:  Monday 17th November at 9am  Interview Date: Monday 1st December

(An appointment will be made subject to satisfactory reference and an Enhanced Disclosure and Barring Service Check)

It’s important that our team represent the diversity of the borough. We particularly encourage applications from Black, Asian or Minoritised Ethnic people/PoC, and marginalised groups.

 Home-Start is committed to safer recruitment practice as an important part of safeguarding and protecting children and vulnerable adults.

The post holder will be part of a thriving, positive Community Outreach team culture. Working collaboratively across the team and the freedom to make full use of individual experience and specific skill sets will be the norm. This post is ideal for a creative, enthusiastic fundraiser who is self-motivated, willing to learn from others and keen to make a real difference in the lives of suffering and persecuted Christians around the world. 

This post reports to the Community Outreach Manager in support of objectives set out in ACN UK’s overall 10-year plan. The post will focus on agreed aspects of the fundraising and marketing strategy which contributes to the overall aim of providing more Aid to the Church in Need. Work will be carried out across parishes, schools and our broader benefactor base in the area to which the post holder is appointed.

Our Client is an astounding group of professionals who believe that people's sight matters. They have ambitious growth plans to increase the investment they are able to make in life-changing eye health by supporting the work of Moorfields Eye Hospital and its academic partner UCL, and by funding innovative research, equipment, patient care and training through the delivery of innovative fundraising programmes. The team is looking to appoint a Legacy Development Manager, and Prospectus is leading the search. 

Legacy Development Manager 

Full time, 37.5 hours per week 

Permanent 

Hybrid  

£43,450 - £50,691 per annum 

The Legacy Development Manager will take a leading role in delivering and expanding the charity's established legacy fundraising programme at a pivotal time of growth and transformation. With responsibility for developing and implementing the charity's legacy marketing strategy, the postholder will lead multi-channel campaigns, steward legacy enquirers and pledgers, and manage the charity's free will programmes. This role will also line-manage the Legacy Development Officer and coordinate closely with colleagues across fundraising, communications, and finance to ensure effective promotion and administration of legacy giving. 

The successful candidate will bring specialist knowledge of legacy marketing processes and demonstrable experience of developing and growing legacy fundraising activity. You will have strong organisational and project management skills, excellent written and oral communication abilities, and confidence in building relationships with a wide range of stakeholders, from supporters to solicitors. Experience of soliciting and managing high-value gifts or legacies, budget management, and working within a charity or membership organisation will be essential. 

This is a unique opportunity to shape and grow an ambitious legacy programme that will make a significant contribution to the charity's goal of raising £10 million annually and delivering transformational projects in eye health, including the landmark new Oriel centre opening in 2027. 

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman or Ryan Burdock at Prospectus. 

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

Start date: ASAP

Location: UK 

Application Deadline: 7 November 2025. Please note that applications will be reviewed on a rolling basis, so early submission is encouraged.

Job title: Development Manager

Working hours: 35 hrs per week 

Remuneration: £55,000 annually. Final salary will be negotiated based on skills and experience. 

ABOUT IWPR

Founded in 1991, the Institute for War and Peace Reporting (IWPR) is a non-profit organisation that works with independent media and civil society to promote positive change in areas of crisis and conflict. From Ukraine to the Philippines – via the Middle East, Africa, Latin America and Central Asia – we have trained tens of thousands of journalists and civil society activists and built many lasting organisations that remain independent to this day in Afghanistan, the Balkans, Africa and Asia.

THE ROLE 

The Development Manager will proactively develop programme ideas into winnable proposals and progress income from institutional donors as well as trusts and foundations. Reporting to the Global Development Director, the successful candidate will be a self-starter with the relevant experience, skills and relationships to develop a portfolio of prospects and grantmakers. You will work as part of a collaborative and friendly development team and work closely with programmes to develop new ideas and applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop new ideas for business development and submit to institutional and/or trusts & foundations as appropriate
• To work with programme teams to submit timely proposals in response to calls including proposal development and coordinating the proposal administration process
• Work closely with the programme teams to identify and respond to new opportunities for their portfolios and develop existing relationships in collaboration with IWPR programmes
• Contribute to the development team and overall organisational income targets
• Develop strategies for engaging new prospective donors – including foundations - through research
• Gather and share information on new potential funding and/or themes and contribute to the intelligence and MEL functions of IWPR with donor information and competitor mapping
• To contribute to the overall strategic development of the team including the MEL and networking functions

KNOWLEDGE, SKILLS AND ABILITIES

• At least 4 years of experience working in a similar role
• Significant and demonstrable experience of securing income from institutional donors, trusts and foundations
• Ability to work independently and as part of a remote team
• High quality verbal and written communication, problem-solving, critical thinking, attention to detail, and a desire to collaborate effectively with peers
• Proven successful experience in identifying and securing unpublished funding opportunities
• Ability to deliver high-level presentations to donors, clients and internal audiences

Applications will be reviewed on a rolling basis. 

Principals only. No calls please. Only those who have been selected for interviews will be contacted. IWPR will never ask for payment for recruitment.

IWPR is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, veteran status or pregnancy and maternity. 

Request For Quote (RFQ)

Transformative Change: Organisational Monitoring, Evaluation, Accountability and Learning (MEAL) Consultancy

Date of issue: [1st October 2025]

RFQ reference number: [AAUK MEAL001]

Closing date for submissions: [20th October 2025 / 12.00 Noon]

Context

ActionAid UK (AAUK) is a complex, values- driven organisation which is implementing an exciting new 2025-2028 strategy with one overarching goal:

Decolonise our systems and practices to tackle the root causes of inequality and justice. Four strategic goals will steer our direction:

1. Champion women’s rights organisations and feminist movements driving systems
2. change.
3. Build donor, political and popular support for fair and just systems.
4. Strengthen global solidarity networks.
5. Re-envision and create equitable new ways of working.

Alongside the strategy, a transformation and innovation programme will embed a fundamental shift in the way the organisation operates, involving significant and sustainable changes to its culture, systems and practises. Transformative change at AAUK means change that is fundamental, lasting, and which challenges existing internal and external structural inequalities. These changes will also be guided by our Theory of Change and our feminist, decolonial and anti-racist principles. 

A priority is to change the way we currently approach monitoring, evaluation, accountability and learning (MEAL) at an organisational level, looking specifically at how we assess change and impact across our yearly organisational plans and within the four-year strategy. 

AAUK is seeking a qualified consultant or a company to collaboratively design, develop and deliver a new approach to capturing change and impact at ActionAid UK, moving the organisation away from traditional types of metrics and methods.

We are looking for you to conduct a light-touch review of our current organisational methods and tools and develop a new organisational transformative change framework, training workshop and action plan. We would like this consultancy to:

• Develop an approach to capturing transformative change and impact over time which captures gradual/incremental or exponential changes.
• Capture systematic changes and shifts in thinking and behaviour/culture
• Enable staff to feel confident to gather and interpret evidence of change alongside diverse experiences including their own
• Enable AAUK to capture collective contributions to change, recognising that no single action or individual makes change happen.
• Help us use the information we gather to inform and improve our work and better understand our unique role within the complex ecosystem of organisations and partnerships in which we work.

Objectives of the assignment

• Review and support the transformation of our organisational monitoring, evaluation, accountability and learning processes to align with our new strategy and decolonial approach.
• Develop an organisational transformative change framework/toolkit and action plan, enabling staff to confidently capture impact over time and foster a culture of innovation, learning and accountability across the organisation.

Deliverables

The consultant / firm will work in collaboration with colleagues from AAUK Leadership and Transformation teams to:

• Create a plan and methodology that is aligned to our strategic objectives, decolonial approach and transformation activities.
• Conduct a light-touch process review, including desk research and conversations with key members of staff – to understand our current organisational monitoring and reporting processes, methods and tools.
• Develop a new Transformative Change organisational framework/toolkit which includes methods and tools for measuring change at organisational and team level and establishes a baseline from which we can improve and which captures both successes and challenges.
• Develop a staff training workshop on the new framework and tools.
• Provide a workplan with future recommendations and actions.

Proposed deliverables and payment structure

Deliverables - Tasks - Due date (from start) - Payment

1. Delivery plan - Develop a delivery plan for this consultancy including proposed methodology and approach - By week 2 - 20%
2. Process review - Carry out a light-touch review to understand our current approach - By week 6 - 20%
3. Organisational framework/toolkit - Develop transformative change framework and toolkit - By week 12 - 20%
4. Staff training workshops - Develop a training workshop and post- training feedback - By week 14 - 20%
5. Final workplan - Produce final report with recommendations and action plan for sustained MEAL improvements. - By week 16 - 20%

Duration and timeline

The assignment is expected to start on 1 December 2025 and be completed by 20 March 2026, although there is some flexibility on the timetable.

Required skills and experience

The successful consultant/firm should demonstrate:

• At least 5 years of experience working on MEAL system design and implementation in the INGO or development sector.
• Experience of working with WROs or social rights movements.
• Strong knowledge of innovative qualitative and quantitative MEAL methodologies.
• Experience in participatory approaches and facilitating organisational learning.
• Excellent communication and facilitation skills.

Proposal requirements

Interested parties should submit:

Technical Proposal (max 10 pages), demonstrating:

• Understanding of the assignment and how AAUK strategy and guiding principles can be applied to developing a new organisational MEAL framework and tools.
• Proposed methodology and delivery plan.
• Relevant experience / team composition

Financial Proposal, including:

• Daily rates and total consultancy cost (inclusive of all taxes and expenses).
• Breakdown by deliverable and cost

Annexes, including:

• CVs of key personnel.
• Examples of previous work (Organisational MEAL frameworks).
• At least 2 references

Submission Process

Proposals should be submitted via email (see details on our website) 

Subject Line: RFP – AAUK Organisational MEAL Consultancy – [Your Organisation Name] Deadline for submission: 20th October 2025 / 12:00 Noon (BST)

Evaluation Criteria

Proposals will be assessed based on the following:

Criteria - Weight (%)

• Technical understanding & methodology -  30%

• Relevant experience & qualifications -  30%

• Cost-effectiveness -  20%

• Quality of previous work -  10%

• References -  10%

Terms and Conditions

• All intellectual property and reports developed during this consultancy will remain the property of AAUK
• Shortlisted candidates may be invited for an interview or presentation.

Camp Jojo is currently in transition. Over the first 8 years it has worked from one established site in Mersea, Essex; but we are now opening a second site near Appleby in Cumbria. The role of Program Manager will work across the whole organisation, towards the successful development of the values and the proven model in a second site; and its partnership with the Essex site will be an important part of the role.

Camp Jojo is growing from a young, largely trustee led, organisation to a staff team led organisation. Again this role will be a fundamental part of that transition. This is a predominantly an operational post, and not responsible for the finances of organisation, though it will deliver operations within the board approved budget. They will also sit on, or chair, several of the Committees of the charity; including the Senior Operations Team.

The role will offer leadership to key functions of Camp Jojo, Camp Jojo staff and contractors, and to members of the Camp Jojo Board, in relation to the work of the charity. Whilst the majority of the work will be remote the incumbent will be required to attend some meetings and events in person, including at both sites. They will also be required to attend at least part of the actual camp events. They may need to work flexibly, according to the seasonal demands of the charity.

The Program Manager will have a varied and sometimes high-pace job environment. As such, they will need to handle multiple tasks, manage their own time well, interact professionally with the Camp Jojo community and be very good communicators. They will deal with model consistency, values, and operational issues across both sites. 

Morgan Law are delighted to be working exclusively with a leading global membership and awarding body to recruit their new People and Culture Manager.

Please note; this role offers predominantly remote working with the requirement to attend the central London office 2 days per month.

As People and Culture Manager, reporting to the Director of Finance & Corporate Services, you'll play a key role at the heart this dynamic, purpose-led organisation by taking ownership of the full employee lifecycle, driving meaningful people initiatives, and helping foster an inclusive, engaged, and high-performing organisation.

This is a values-driven organisation where people matter. As People and Culture Manager, you'll have the platform to make a genuine difference - shaping culture, policies, and processes in line with the organisation's mission. You'll be empowered to innovate, supported to grow, and encouraged to bring your full self to work.

This role will ideally suit a tech-savvy, process-driven HR professional who is excited about using tools to improve ways of working and who is seeking an opportunity to make their mark through a combination of HR operational excellence, technological enablement and strategic impact.

Responsibilities will include:

• HR Operations & Employee Lifecycle - Leading all aspects of day-to-day HR, from recruitment and onboarding to performance and offboarding
• Payroll & Benefits - Managing payroll processes and employee benefits with precision, liaising with external providers and ensuring accuracy and compliance.
• Culture & Engagement - Bringing the people strategy to life through initiatives that champion diversity, inclusion, wellbeing, and staff engagement.
• Performance & Development - Maintaining frameworks for feedback and growth, supporting managers to bring the best out of their teams.
• Technology & Systems - Keeping HR systems running smoothly, reviewing and developing HR processes to improve efficiency and user experience - experience with BambooHR would be ideal.
• Compliance & Safeguarding - keeping up to date with employment law, HR policies, and best practices - and playing a key role in safeguarding responsibilities.
• Strategy & Insight - Contributing valuable insights from your HR work to help shape long-term people strategies and decisions.

To be considered you will require:

• Proven experience in a generalist HR role, ideally as a standalone or lead HR professional in a small to medium sized setting
• Confidence to manage the full range of employee lifecycle activity independently
• Strong working knowledge of UK employment law and HR best practice
• Payroll administration experience
• CIPD Level 5 qualified (or equivalent)
• Tech savvy and skilled in HR systems and data management, ideally with experience of implementing HR systems and working with external HR partners
• Experience in the charity, not-for-profit, or membership sectors
• Familiarity with safeguarding frameworks would be desirable

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of senior support workers and support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site and allocated borough following the borough-based approach. This role directly supports the service managers in keeping to a high standard service. The role will include implementing a smooth running of the service including facilitating debriefing and providing senior support onsite. The role of the team manager is non-clinical.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation

• Understanding of risk and risk management

• Understanding safeguarding adults and children processes and legal requirements

• To work autonomously in a fast-paced environment and under pressure

• Oversee re-admitters and clients being discharged on a weekly basis

• Responsible lead for allocated site, attend and lead discussions with MDT teams

• Responsible for keeping allocated site to a high standard and reporting any health and safety concerns

• To facilitate daily briefings with team to ensure continuity and safety

• Understanding of safety planning and de-escalation

• Monitoring and management of team training, absence and wellbeing

• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans

• Promoting people’ rights and responsibilities

• Conduct monthly supervisions and annual appraisals of supervisees

• Work and manage the team in-line with targets and KPI’s, ensuring that outcomes, outputs and impact are recorded

• Listening to clients and encouraging positive steps towards self-management of crisis and recovery, providing advice, information, practical and emotional support to clients

• To attend all mandatory training including safeguarding and GDPR and actively embrace own CPD

• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc

• Maintain and ensure team compliance of accurate records, detailing interventions

• Abide by supporting governance such as Mind Policy and Proceedures, Understanding CQC standards and NICE guidelines around mental health

• Providing administrative support to the team

• Overseeing and provide shadowing to new staff members and volunteers

• Attend reflective practice, peer supervision and line management supervision

• Create and maintain good working relationships with partner agencies

• Provide guidance to support workers and volunteers

• To work with service managers and assist with reporting and monitoring

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis

• Experience of line management within a mental health setting

• Experience of de-escalation

• Experience of managing challenging behaviour and dealing with clients with complex needs

• Evidence of continual professional development

• Understanding of the Recovery Model in mental health

• Understanding of the principles of trauma informed care

• Understanding of suicide prevention and safety planning

• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

• Understanding of how to report and mitigate risks

• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing

• Understanding of relevant legislation and policies

• Understanding safeguarding adults and children processes and legal requirements

• Awareness of issues in mental health service provision

• A good understanding of mental health conditions

• Experience of working with vulnerable individuals

• Creative and flexible approach to working with individuals

• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations

• Ability to prioritise and manage workload

• Ability to involve clients and carers in all aspects of work

• Empathy and non-judgemental approach

• Good communication skills

• Capacity to work within an agreed shift pattern

• Experience of delivering information and advice (housing, benefits, debt etc)

• Experience of non-clinical, therapeutic interventions like psychoeducation

• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports

• Understanding of different databases such as Views, Salesforce and NHS

• Car driver with sole ownership of a vehicle and ability to travel to multiple locations (e.g. NHS sites and community sites) would be essential.

• Ability to work out of hours and on weekends at multiple locations including NHS sites and community sites

About the role:

At Single Homeless Project (SHP), we believe that everyone deserves a place to call home - and the support to make it truly theirs. As a Caseworker in our Tenancy Sustainment Team, you’ll do so much more than help people keep a roof over their heads. You’ll be part of someone’s journey toward stability, growth, and renewed confidence. Whether welcoming someone at the start of their support journey, walking alongside them as they navigate life’s challenges, or supporting them to move on to greater independence, your work will have a lasting impact.

This is a role that develops you as much as it empowers others. Every day brings new opportunities to build trusting relationships, use your creativity to solve real-world problems, and collaborate with a committed team that is shaping the future of housing support across London. You’ll deliver one-to-one, person-led support that enables people to maintain their tenancies, improve their wellbeing, build financial resilience, and engage fully in their communities. Alongside your clients, you’ll draw on a wide network of Single Homeless Project (SHP) and community services to help turn personal goals into meaningful outcomes.

Join us, and you’ll be part of an ambitious, values-led organisation where you’ll grow your skills, stretch your potential, and see the tangible difference your work makes - every single day. Whether you’re just starting out or ready for your next challenge, this is more than a job - it’s a career with purpose.

Caseworker posts are for Mondays - Fridays, 9am to 5pm. The role is based at our office in Kings Cross. There are opportunities to work from home at times. This role will be worked over 2 days per week, set specific working days can be discussed in interview. 

About you:

• Strong collaboration skills, able to work effectively with partner agencies and colleagues to deliver high-quality support.
• Self-motivated and organised, with the ability to manage time, prioritise tasks, and work well under pressure.
• Skilled in empowering clients towards independence, inclusion, and financial stability (income, bills, debts/arrears).
• Person-centred approach, with the ability to assess needs, recognise aspirations, and provide tailored support.
• Knowledge of homelessness, housing pathways, and a commitment to promoting diversity and inclusion in practice.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need.

Important Information:

Closing date: Sunday 19th October at midnight

Interview date: Monday 27th October online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.