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Closing in 3 days
Harris Hill Charity Recruitment Specialists, London (On-site)
£13.15 - 13.15 per hour
Posted 1 day ago Quick Apply
Harris Hill Charity Recruitment Specialists, London (On-site)
£16 - 18 per hour
Posted 1 day ago Quick Apply
Ashby Jenkins Recruitment, London (On-site)
£24000 - £25000 per year
Posted 4 days ago
TPP Recruitment, West End (Hybrid)
Up to £14.03 per hour
Posted 1 week ago Quick Apply
Closing today at 11:50
Hays Specialist Recruitment, Thurrock (On-site)
£15.0 - £17.0 per annum + £15.06 + holiday per hour (£17.17 premium)
Posted 4 weeks ago Quick Apply
Closing in 6 days
TPP Recruitment, South London (Hybrid)
£30000 - £33000 per annum
Posted 3 weeks ago Quick Apply
Closing in 2 days
Harris Hill Charity Recruitment Specialists, London (On-site)
£15 per hour
Posted 1 week ago Quick Apply
Page 1 of 5
London (On-site)
£13.15 - 13.15 per hour
Part-time
Job description

We are delighted to be working with a wonderful membership organisation to recruit a part-time Administrator for an initial period of 2 months, with the likelihood of extending and potentially becoming permanent. The role will be office based for the first 2 weeks and hybrid thereafter. 


As part of a busy team of 4, you will be responsible for administering membership applications and welcoming new members.


Key responsibilities will include:
•  Review and process new member applications, ensuring that applicants meet membership criteria 
•  Welcome new members and establish reciprocal relationships with high value members. Manage all work-related contacts and membership projects on the Customer Relationship Management database and proactively identify and improve the efficiency of administrative processes 
•  Assist in invoicing new and renewing membership subscriptions; produce credit notes and refunds resulting from member enquiries and subscription changes 
•  Monitor and minimise resigning memberships, initiating conversations to persuade them to stay in membership. 
•  Deal with membership enquiries via phone, email, and Customer Relationship Management (CRM) database.
•  Assist the senior membership officer to embed good practice in customer service across the team.
•  Communicate the benefits of membership to potential member organisations and invite them to join.
•  Direct members to relevant benefits included in their membership, help them navigate the organisation’s websites and resources, and signpost them to pertinent teams and other helpful sources.
•  Manage work-related contacts and projects on NCVO’s CRM system 
•  Download reports and segment data
•  Responsible for ensuring the contact details and activity records within the database are kept up to date and accurate and within Data Protection Legalisation requirements 
•  Proactively identify and improve the efficiency of database processes. 
Skills and experience required:
•  Intermediate knowledge of Microsoft Office, its component parts, and using databases 
•  Knowledge of the voluntary sector 
•  Excellent communication and influencing skills- orally and in written form 
•  Act on own initiative, prioritise a heavy workload, flexibility to manage peaks of pressure and excellent attention to detail 
•  Deliver and sustain high levels of customer service in a pressurised environment 
•  Experience of a demanding and complex administration 
•  Experience of using Customer Relationship Management systems to collect and analyse data and run reports 
•  Experience of providing high quality customer care and successfully dealing with a wide range of people 


We are looking to move quickly with this role and anticipate a start date of Monday 20th May. 
 

Posted by
Harris Hill Charity Recruitment Specialists View profile Company size Size: 21 - 50
Posted on: 13 May 2024
Closing date: 17 May 2024 at 11:59
Job ref: 45811
Tags: Fundraising