Administrator jobs

We have a new, exciting and challenging opportunity for an Administrator (internally known as a Service Delivery Assistant) for the South Wales Victim Focus Multi Crime service, covering South Wales.

We operate a hybrid working policy whereby you will work for 3-days per week from our Victim Care Unit at Rumney Police Station in Cardiff, and the remaining 2-days from home.

Do you want to be part of a fast paced, unique service providing the highest quality support to those impacted by crime?

If yes, then we'd love to hear from you.

What we offer

We believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible Working Options - including hybrid working where applicable
• Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
• Birthday Leave - an extra day off to celebrate your birthday
• Pension Plan - 5% employer contribution
• Enhanced Allowances - enhanced sick, maternity and paternity pay
• Exclusive Discounts - high street, holidays, gyms, entertainment, and more
• Financial Wellbeing Support - access to salary deducted finance and guidance
• Wellbeing Resources - employee assistance programme and wellbeing support
• EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
• Sustainable Travel Schemes - Cycle to Work and season ticket loans
• Career Development - comprehensive training and ongoing development opportunities

About the role

You will be primarily providing administrative support to a team across a range of functions within the South Wales area, managing Excel spreadsheets and internal databases; managing calls to and from a range of people who have been impacted by crime. You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload.

We support staff and volunteers to keep them safe within their role and you will be given all the training you need to be able to manage your role effectively. This role can at times be emotionally challenging and you may be exposed to demanding situations that requires resilience. As with all staff within our team, you will be expected to engage with clinical supervision and supervision with you line manager.

Please see attached Job Description and Person Specification for full details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

This role is an expansion of a current Finance Administrator's role, to allow additional support for our ecumenical charity's growth. This role will be responsible for all aspects of finance administrative and CRM database support and the successful candidate will want to be part of a faith-based organisation, committed to the mission of the charity both in the UK and the Holy Land.

The primary responsibility and focus of the role will be to support the Finance Manager with finance handling and working with our CRM database to improve data quality; additionally you will support the administrative function, particularly in engaging with the CRM database as needed and available for the operational success of the charity. You will need to be comfortable working in a faith-based organisation, talking to supporters and clergy across the UK and with our partners in the Holy Land.

You will be working under the day-to-day management of the Finance Manager as a direct report but collaborating closely with the Office Manager for administrative work as required.

Typical tasks will include:

• Record financial donations from all income streams into the charity (cash, cheque, CAF, BACS, online, by phone, in-person)
• Monitor bank account payments, online donations, and standing orders/direct debits
• Produce reports from payment processing companies
• Produce Gift Aid claims in conjunction with Finance Manager
• Logging and recording of accounts payable
• Become an expert user of our CRM (Access ThankQ) to ensure high-quality, accurate and compliant supporter data
• Use the CRM to produce segmentation, reporting and data analysis - creating queries, dashboards and reports to track performance
• To support the delivery and distribution of shop products purchased either through the website shop, over the phone or by mail order
• Assist with product stock and ordering
• Assist with the website shop and maintaining/adding product listings
• Basic office duties, including answering phone calls, logging and responding to letters and emails, franking letters, taking donations by phone
• Assist with other project deliverables identified by management
• Help maintain the cleanliness and Health and Safety of the office environment including cleaning and tidying as needed

Suitable training will be given as needed. 

You will need to have previous experience in a finance role and will ideally have previous experience working in a charity.

This is a full-time, office-based role in Kenilworth. 

Please click on 'Apply Now' to download the full job specification and description.

Harris Hill is delighted to be supporting the recruitment of a Membership Co-ordinator & Administrator on behalf of our client, a growing organisation dedicated to increasing the number of women in leadership. The organisation brings together a trusted community of more than 600 senior female leaders from across industries and is committed to fostering meaningful connections, collaboration and professional growth.

This is a predominantly remote position, with one day per month in London for team meetings and occasional attendance at events.

This role sits at the heart of the organisation’s day-to-day operations, ensuring a seamless and high-quality experience for members. Reporting to the COO, the post holder will support membership engagement and operational processes across the team. Responsibilities include managing shared inboxes and diaries, maintaining accurate CRM and member records, supporting members onboarding, responding to queries, tracking membership payments, and coordinating access to online community platforms. The role will also involve sending member communications, updating website content, producing simple reports and documents, and occasionally supporting events with tasks such as registrations, attendee tracking and post-event feedback. The successful candidate will play a key role in ensuring processes run smoothly while helping maintain strong engagement across the community.

The ideal candidate will be a highly organised administrator, comfortable working with structured processes, checklists and administrative systems. They will take pride in accuracy and attention to detail, communicate clearly and professionally, and demonstrate a proactive approach to problem-solving and coordination. Strong Microsoft Office skills are essential, particularly in Excel and PowerPoint. Experience in a membership-focused role would be advantageous. Familiarity with tools such as WordPress or Mailchimp would be beneficial, although training can be provided. An interest in community-building and supporting initiatives that advance women in leadership would also be highly valued.

To apply, please submit your most recent CV by 26 May at 11:59am. Shortlisted candidates will subsequently be asked to provide their LinkedIn profile and complete a short supporting statement responding to two questions.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Yellow Door is an amazing charity that is quite literally changing lives for the better in the Southampton area, with a team of around 100 staff and volunteers, working together to prevent and respond to domestic and sexual abuse. We provide a diverse and innovative range of services to local people of all ages and genders. Last year we engaged with over 4,500 clients to provide crucial support, information, and in some cases a lifeline. Right now, our services have never been more in demand, so our volunteers and supporters are absolutely critical to us. Would you like to be part of our amazing team that is changing lives for the better in the Southampton area?

Systems Administrator

We are looking for a hardworking and motivated person with a ‘can do’ attitude to join our Business Support Team. You will provide dedicated administrative support to assist with the data quality of our Client Management System (CMS). You will support the Senior Systems Administrator and wider Yellow Door Management Team with regularly reporting to funders and will have experience of running reports. You will also have strong organisation and administration skills with excellent attention to detail.

To apply for this role and for further information, please visit our website.

Job Title: International & Events Administrator
Salary: £27,959 per annum (inclusive of Outer London Weighting) – Band C, Level 3
Location: Gilwell Park, Chingford, London (hybrid working)
Contract Type: Fixed term until 30 Sept 2026
Working Hours: 35 hours per week

 About the Role & Team

As an International & Events Administrator, you’ll join a collaborative, values-driven team at the heart of how Scouts connects young people to the wider world and delivers ambitious, high-impact experiences. From supporting British Scouting overseas and international partnerships, to helping deliver large-scale UK and international events, the team creates opportunities that inspire thousands of young people and volunteers.

No two days are the same — you could be coordinating logistics and administration one day, and supporting volunteers or contributing to international projects and events the next. The team is currently focused on delivering major international events, strengthening global relationships, and continuing to improve inclusion, safeguarding, and participant experience across all our work.

Key Responsibilities

As an International & Events Administrator, you’ll support the delivery of ambitious UK and international events that create lasting experiences for young people. Working with volunteers, colleagues and external partners, you’ll help coordinate projects, manage administration and support event delivery from planning through to completion.

Key responsibilities include:

• Supporting the delivery of UK and overseas events and contingents
• Coordinating with volunteers, suppliers and international partners
• Assisting with project planning, budgets and administration
• Helping ensure events are safe, inclusive and aligned with Scouting values
• Contributing to the wider International and Events programme across Scouts

This is a varied role offering real responsibility, strong team support, and the opportunity to help shape impactful experiences for young people.

About You:

We’re looking for someone who is:

• Experience of supporting projects involving multiple stakeholders. 
• Experience of collecting and analysing information. 
• Experience of working within an administration environment. 
• Understanding of event management. 
• Experience of developing effective working relationship with volunteers. 
• Experience of working with young people focussed or membership organisations. 

What we offer as our International & Event

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• A supportive, inclusive, and collaborative team environment
• Flexible working options to suit you, your role, and your team
• A double-matched pension scheme, up to 10% employer contribution
• A family-friendly approach, with generous family leave policies

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Friday 29th May 2026

Interviews will be held on Monday 8th June 2026.

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

At the Centre for Better Health, we envision a world where everyone can lead satisfying and hopeful lives in a society without any stigma of mental ill health. This is an exciting opportunity to step into a meaningful and rewarding role that makes a positive difference to the community we serve.

Role Purpose

As Reception and Office Administrator, you will play a key role in the team; providing a warm, efficient and professional reception service, and being the first point of contact for enquiries.

You will also provide administrative support to contribute to the smooth running and success of services. This will include supporting with the promotion of our services, processing new referrals, managing bookings and payments, and maintaining good record keeping.

Our Centre operates 9am–5pm on Mondays and Fridays, and 9am–8pm on Tuesdays, Wednesdays, and Thursdays. Please note that some evening work is required for this role (with working hours 12-8pm in these instances).

Main Duties

• Provide a professional, confidential reception service, welcoming service users and volunteers and managing phone and email enquiries.
• Act as the first point of contact for enquiries, sharing accurate information and offering appropriate signposting.
• Deliver general administrative support to the team, including promoting the organisation’s services, processing referrals, arranging assessments, managing bookings and payments, and handling day‑to‑day reception tasks.
• Maintain monitoring systems and databases in line with the organisation’s processes.
• Work collaboratively with the team to achieve agreed objectives.
• Attend and contribute positively and constructively to meetings as required.
• Respond proactively to the needs of the role, demonstrating flexibility and a positive attitude.
• Support marketing activities when required, including designing posters, sending mail-outs, and creating simple social media and website content.

Please note that this job description is not exhaustive and may change depending on the need and development of the organisation.

About Us

The Luton and Leighton Area Quaker Meeting is a regional charity supporting nine local congregations across West Hertfordshire, Buckinghamshire, and Bedfordshire. We hold weekly silent worship and provide a welcoming and reflective community in Quaker practice.

Rooted in the Quaker Christian tradition, we are an inclusive faith community that welcomes a wide range of spiritual perspectives, including members who identify as agnostic, humanist, or non-theist. Our work is guided by values of equality, peace, integrity, and compassion, with a strong commitment to supporting both people and the wider community.

Job Purpose

To deliver high quality administrative support as required by the AM clerking team and clerk of LLAM Trustees for 9 vibrant meetings

Responsible to: Line Manager acting on behalf of the AM clerking Team and clerk of LLAM Trustees

Location: Home based or at various locations within the organisation

Hours: 15 hours per week 5 working days of 3 hours per day which may involve working at the weekend roughly 6 times a year. Alternative arrangements may be possible

Main Duties and Responsibilities
Minutes

• Formatting typing & distribution of minutes
• Keeping, indexing and archiving of Area Meeting minutes
• The proper storing and archiving of Minutes both paper and electronic

Membership

• Correspondence relating to Membership matters with area meeting, local meetings, Britain Yearly Meeting
• Keeping and updating of Membership records
• Issuing and receiving Membership Certificates 
• Compiling and submitting the annual Tabular Statement

Training Events including Meetings for Learning and Summer Gathering

• Printing & sourcing and distribution of any training materials
• Preparing attendance lists for trainers and reception
• Being available on the day to support the smooth running of the event

Area Meetings

• To support the distribution of papers  needed for area meetings.
• To help build and maintain good relationships / communications with all stakeholders in the AM
• Arrange and operate zoom meetings

General admin

• Answering the emails, corresponding and forwarding accordingly or taking appropriate action
• To photocopy, scan and distribute documents paper and electronic as appropriate.
• To sort and distribute internal and external documentation.
• To, ensuring Health & Safety requirements are adhered to at all times.
• To maintain a high standard of data quality 
• To maintain confidentiality at all times
• To be aware of safeguarding requirements

Personal Development

• Taking a shared responsibility for own development needs within this role.
• Setting personal development objectives annually with line manager.
• To attend mandatory training courses as indicated within AM policies and procedures and maintain personal records of training attended.

Health, Safety and Security

• Assisting in maintaining a safe working environment for self, colleagues and others.
• To provide support to colleagues during sickness, annual leave and other absence as required. 

This is a description of the main duties and responsibilities of the post and as such is not intended to be exhaustive. The job description will be reviewed annually together with the employee and amended in light of changing needs of the organisation

Admin and Finance Officer

We are looking for someone who is organised, dependable and detail-focused, with strong administrative skills and a collaborative approach.

This is an opportunity to join a warm and purpose-driven organisation where your work will directly support families across Gloucestershire.

Position: Admin & Finance Officer

Location: Stroud/Hybrid

Hours: Part-time 30 hours per week, across at least 4 days but pattern can be negotiated/flexible working

Salary: £27,694 per annum pro rata (£22,155 actual)

Contract: Permanent

Closing Date: 1st June 2026. This job opportunity may close early if we find an appropriate candidate before the closing date.

Interviews: Will take place on a rolling basis, so apply early.

The Role

The Admin and Finance Officer provides reliable financial processing and high-quality administrative support, helping ensure the organisation operates efficiently and professionally.

Working closely with the Office Manager and wider team, you will support financial administration, office coordination, accurate record keeping and organisational systems.

Key areas of responsibility include:

• Financial Administration
• Administrative Support
• Organisational Support

About You

We’re looking for someone who has:

• Experience in administration, finance support or office coordination
• Strong organisational skills and attention to detail
• Experience supporting payroll or bookkeeping processes
• Confidence working with financial information and maintaining accurate records
• Good IT skills, including Microsoft Office and database systems
• Ability to prioritise workload and manage competing tasks
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle confidential and sensitive information appropriately

If this sounds like you, then apply today!

About the Organisation

Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services.

We welcome applications from people of all backgrounds, cultures, faith groups, and socioeconomic circumstances, as well as from people who are disabled, neurodivergent, LGBTQ+, or from different age groups. We also value applications from those with caring responsibilities or non-traditional career paths.

You may also have experience in areas such as Finance Officer, Finance Assistant, Finance Support, Accounts Assistant, Admin, Administrator, Administration, Finance Administrator, Finance Administration.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

The Barnardo's Better Futures Service works with children, young people and young adults where there are concerns in relation to their sexual behaviour and/ or their risk to sexual exploitation.

The service offers direct assessment and intervention to children and families, as well as offering training to professionals and influencing work. 

We are a small but busy service, based in Pyle, Bridgend.

Roles and responsibilities specific to this post

The role of the Service Administrator is to ensure administrative support to the team, as well as supervising the secretarial assistant.  The role is based at the centre in Pyle.

This is a full time post. 

 Job specific requirements:
It is especially important that the successful candidate is able to demonstrate experience of and/or an understanding of the following:

Education/Knowledge

• Well-developed numeracy and literacy skills at a level which will enable post holder to perform moderately difficult calculations and produce reports.

Experience

• Proven substantial office experience.
• Proven substantial experience of using IT packages including word processing, spread sheets, databases, Windows applications.
• Experience of operating financial systems including petty cash, budget monitoring and control.
• Experience of premises/facilities management.
• Experience of dealing with members of the public and other agencies.

You will need a friendly and welcoming disposition with good communication skills, the ability to work to deadlines, provide attention to detail, and multi-task.  You will work as part of a committed, professional and friendly team to support improved outcomes for children and families. 

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

We're looking for a kind, compassionate and resilient Senior Administrator to join our Central Service team located at our head office in Islington.

£26,936.00- £35,000.00 per annum, working 35 hours per week.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme and Season Ticket Loans
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - 8% matched pension (via salary exchange)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

To provide an exceptional standard of organisational, administrative and project support to Directors within the Commercial & Growth and Operations Directorates, enabling them to operate effectively and efficiently. The role will implement and maintain robust, seamless administration systems and processes across the Directorates, ensuring consistency, accuracy and high professional standards.

The postholder will act as an ambassador for the Directors and the organisation at all times, supporting complex and competing workloads with confidence, discretion and foresight, and consistently staying one step ahead of what is required.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead .

Provide high-quality support to Directors, ensuring the smooth and effective day-to-day running.
Proactively manage multiple complex diaries, correspondence and priorities, exercising sound judgement on when to support, challenge or hold the line as appropriate.
Coordinate and provide full administrative support for Directorates and corporate meetings, including the Performance Review meetings, providing end-to-end support, including scheduling, agenda management, paper collation, accurate note-taking, and follow-up of agreed actions and outcomes, reviewing and preparation of papers.
Lead on the organisation of business meetings, events, site visits, including venues, virtual meetings, agendas, papers, travel arrangements, room bookings, minute-taking and action tracking.
Support the timely production of high-quality documentation, including reports, presentations and briefing papers, maintaining excellent attention to detail, accuracy, branding and presentation standards.
Build and maintain strong professional relationships with colleagues across the organisation, acting as a key point of contact and trusted liaison for the Directors.
Work closely with other Executive Assistants and Personal Assistants to share best practice, provide mutual cover and ensure seamless support at Directorate and organisational level.
Assist with budget management activities where required, processing invoices and expenses in line with organisational procedures.
Handle sensitive and confidential information with discretion at all times.
Undertake additional duties or projects in the Directors.
About you:

An experienced and confident, senior level administrator/personal assistant, with enthusiasm to deliver a high quality and effective service
Able to immerse yourself within the business, understanding the work of the directorate and the organisational structures and personalities in place.
Able to work with gravitas, courage and be calm under pressure, building credibility and respect with internal and external stakeholders.
Able to communicate with a warm, inclusive and open manner in order to proactively promote positive 'one team' working across the wider business.
Extremely organised, with highly attuned planning and problem-solving skills, and experience in operating in a busy environment with competing demands.
Able to exercise sound judgement and maintain discretion and confidentiality at all times.
Resilient and flexible when working to tight deadlines, being able to prioritise work effectively and manage expectations.
Experienced in all elements of meeting administration - collating and issuing papers for meetings/boards - ensuring that papers are received in the appropriate format and to deadlines from colleagues across the business, taking accurate minutes and following up on action points.

What you'll bring:

Essential:

Experience in a similar role.
A qualification to degree level (or equivalent) in Business Administration would be beneficial but not essential.
A high level of IT skills, and experience in using the full suite of Microsoft Office software (including but not limited to: Word, Excel, PowerPoint, Outlook, SharePoint and Microsoft Teams).
Excellent attention to detail, and ability to present documents professionally and with style (this means having a keen eye for branding, grammar and layout).
A passion for what we do at Look Ahead - and an experience of delivering great customer service.
Desirable:

Experience supporting Directors or senior leaders in a complex or regulated organisation.
Experience of supporting formal governance or performance review forums, including minute-taking and action tracking.
Experience of working in housing, social care, health, or a similar public-facing or not-for-profit sector.
Confidence working with senior stakeholders and balancing competing priorities.

Hope and Vision Communities is a small charity providing supported, move-on accommodation for people who have successfully completed residential rehabilitation.  We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life.  We are growing to expand who we can help to other geographical areas. 

We are looking for support mainly in fundraising and communication to work closely with our management team to assist, develop and manage the Charity fundraising so that it can fulfil its growth ambition. A part of the role is also administrative tasks to support the team across all its operations. If you are excited by this opportunity and helping us and being a crucial support for Hope and Vision Communities to take us to the next stage in our growth, we would love to hear from you. 

In return we will give you support to succeed, a great group of people to work with and the chance to make a real difference to the people we support.

MAIN PURPOSE OF JOB:

· To support the comms/fundraising administration as part of the org strategy (70%)

· To support the senior staff team with administration across its operations (30%)

MAIN OUTCOMES OF THE JOB:

Effective and efficient communications with stakeholders and the public (40%)

· Scheduling audience-specific, engaging and shareable content in different formats

· Regularly posting across our social media platforms (Instagram, LinkedIn, Facebook) and monitoring engagement to increase our following

· Copywriting for website, event marketing, social media

· Update and manage charity website as needed

· Working with the Communications Manager to create a quarterly newsletter to be shared with the public and our supporters

Improve fundraising efficiencies across the charity (30%)

· Support with any event administration, such as booking events, scheduling meetings, and preparing communications materials

· Updating Mailchimp & JustGiving database post events

Improving organisation efficiency (20%)

· Acting as the main interface with IT support

· Oversee organisation calendars, including recordkeeping for absence, sickness and leave

· Schedule mandatory training for the team, such as First Aid

· Handling mail correspondence, management of the admin@ and info@ mailboxes, forwarding queries, incoming referrals

Support of CEO (10%)

· Coordinate Team meetings in the calendar

· Any other support the management might need

Working conditions (e.g., hours of work, any travelling required etc):

· Part-time (16 hours) per week, permanent post – Further potential to increase hours in future.

· 25 days annual leave per year pro-rata, plus bank holidays.

· Pension in line with government auto-enrolment legislation.

This job description is not meant to be exhaustive and is subject to annual review and amendment, by consultation.

Role Purpose

The Salesforce Administrator delivers high‑quality configuration, development and support of the organisation’s Salesforce platform to ensure it effectively enables Trussell’s strategic and operational goals. The role designs and maintains CRM solutions, manages enhancements and supports users to adopt efficient, data‑led ways of working. By ensuring a stable, well‑governed and continuously improving Salesforce environment, the role strengthens organisational effectiveness and enhances decision‑making across teams.

This role is part of Trussell’s Knowledge Transformation (KT) Programme. The Knowledge Transformation programme is an enabling programme at the heart of Trussell’s strategy, focused on gathering, curating and sharing our collective knowledge so that it can be used effectively to drive our mission. It brings together our systems, data, insight, and ways of working to ensure that the right information is available to the right people at the right time. By strengthening our technology, improving data quality and access, and building confidence across teams and food banks to use insights effectively, KT enables more informed decision-making, stronger collaboration, and greater impact across all our programmes.

Key Responsibilities

· Design and delivery effective Salesforce solutions.  
Design and delivery effective Salesforce solutions by analysing user needs and translating them into Salesforce requirements and configurations to deliver reliable, user-centred solutions to improve workflows and system performance

· Co-ordinate CRM project delivery.  
Work with the internal and external stakeholders to manage multiple CRM change projects, co-ordinating requirements, testing and deployment to ensure timely, high-quality delivery

· Manage Issue resolution and enhancements.  
Work with external suppliers and internal teams to troubleshoot issues, deliver enhancements and oversee changes, ensuring solutions follow best practice and meet organisation needs,

· Enable and support Salesforce user adoption.
Enable and support user adoption of Salesforce by providing user support training and documentation to strengthen system understanding and ensure consistent, confident use of Salesforce across Trussell.

· Maintain and Improve Data Quality.  
Monitor data quality and proactively resolve issues, guiding teams to maintain accurate, consistent data that strengthens reporting and decision-making

· Drive continuous Salesforce Improvement.  
Continuously improve the Salesforce platform and ways of working by staying informed of Salesforce developments, identifying opportunities for improvement and to contribute to the ongoing enhancement of CRM processes and functionality

Person Specification

Core Knowledge

· Salesforce platform administration principles, including configuration, data management and security

· Salesforce Nonprofit Success Pack (NPSP) or Non-profit Cloud structure, objects and functionality

· CRM design principles, including process mapping, user experience and data governance

· Understanding of data quality, data protection and good information management practice

· Experience with third-party products such as Demand Tools, Click Deploy, Form Assembly, Own Backup, Apsona

Essential Skills

· Stakeholder management and the ability to influence and guide others to adopt best practice

· Ability to effectively communicate complex technical content to non-technical audiences.

· Strong analytical and problem-solving skills, with the ability to interpret requirements and translate them into technical

· Effective planning, organisation and prioritisation skills to deliver multiple tasks and projects in a multi-stakeholder environment

· Collaboration and teamwork with the ability to work across different internal and external teams and functions

· Ability to manage testing, documentation and change processes in a structured and consistent manner

Key Experience

· Experience delivering Salesforce configuration and administration in a professional setting

· Experience managing CRM-related projects or workstreams

· Experience working with complex CRM datasets including imports, updtes and data quality activities

· Experience collaborating with technical vendors or consultants to deliver enhancements or troubleshoot issues

Special Requirements

· Salesforce Certified Administrator/NPSP Certified.