POSITON:  Full Time Academy Administrator 

REPORTS TO:  Director of Academy 

SALARY:  £26,000 p.a.

LOCATION: London with home working 

PENSION: National Employment Savings Trust (NEST)

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

The Florence Nightingale Foundation (FNF) requires an Administrator to support the growing and varied activities of the FNF Academy. The post holder is required to work flexibly across the organisation. The portfolio of activity that they contribute to is likely to vary over time as will the balance of administrative duties. Remote and flexible working is negotiable.

MAIN RESPONSIBILITIES/DUTIES

·Provide administrative support for: 

• Scholarship and Commissioned Leadership Programmes
• Academy events using online booking systems
• Commissioned policy and knowledge mobilisation projects
• The Nightingale Frontline Leadership Support Service

·Work with robust processes and systems to ensure good governance and transparency

ADMINISTRATION

• Support advertisement, recruitment and selection processes
• Handle queries and complaints by telephone, email, and in person
• Work with the Director of the FNF Academy and Scholarship and Commissioned Programme Manager to plan and monitor the annual cycle and timing of deliverables
• Support the booking of venues and FNF Associates
• Maintain up to date records in our Central Records Management System (CRM - Salesforce)
• Prepare and upload information to the FNF website
• Ensure Academy pages on the website are up to date
• Track and contribute to interim and final reports

FINANCE

• Track receipt and payment of invoices related to Academy activity
• Administer scholars’ expenses ​

External Relations

• Provide timely communication to scholars, programme participants, members and alumni
• Provide timely communication to sponsors
• Ensure all data sharing activity is GDPR compliant

COMMUNICATION AND ENGAGEMENT 

• Publicise the FNF Academy opportunities through website and social media
• Support the administration of events including workshops and stakeholder meetings. These could be face to face or virtual.​

CORE VALUES 

The following are core values which relate specifically to this post:

• Integrity
• Flexibility
• Quality focus 
• A supportive style

CORE BEHAVIOURS AND SKILLS

Core behaviours and skills expected of the FNF Scholarship and Commissioned Leadership Programme Administrator are:

• Ability to work effectively as part of a team
• Ability to extract and analyse data
• Ability to prioritise tasks
• Ability to manage time, both own and others
• Ability to take personal responsibility
• Ability to give clear information both verbally and in written communications
• Identify opportunities and approaches to achieve goals and improve results

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Key Knowledge

Essential 

• An understanding of health and social care sector and its management;
• Educated to degree level (or equivalent) 
• Effective inter-personal skills, able to liaise with senior managers, members of the senior management team and stakeholders, offering guidance and interpretation on complex information
• Experience of working with or within Education or a Healthcare Organisation 
• A proven track record in successfully planning and organising yourself, others and projects
• Excellent organisational skills and abilities
• Experience in taking initiative and responsibility 
• Excellent communication skills
• Exceptional information technology skills 
• Experience of minuting and following up actions of meetings/committees
• Experience of working with multiple stakeholders 
• Competent IT skills including familiarity with Microsoft 365, Salesforce (or other CSM), Video Conferencing platforms, EXCEL and Eventbrite.

Desirable

• An understanding of leadership development and or the healthcare context impacting on nursing and midwifery.

Other 

Training and Personal Development – Continuous Professional Development

The post holder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority.The jobholder will undertake all mandatory training required for the role.

Health and Safety/Risk Management

All staff are responsible for working with their colleagues to maintain and improve the quality of services provided.This includes complying at all times with the FNF Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the FNF Incident Reporting system.

Equality and Diversity

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of scholarship nd programme applicants. No person whether they are staff or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Confidentiality

The jobholder should respect patient confidentiality at all times and not divulge information unless sanctioned by the requirements of the role.

COMMUNICATION & WORKING RELATIONSHIPS

The post holder will report and be accountable to the Director of the FNF Academy and will work under the direction of Scholarship and Commissioned Leadership Programme Manager as required.

SPECIAL WORKING CONDITIONS

i) PHYSICAL EFFORT:

Frequent requirement for sitting in a restricted position while working at a desk on a computer and use of telephone.The post is based in London, however by the very nature of the job, it may be necessary for the post holder to travel to external meetings around the UK on a very occasional basis. This will involve lengthy train journeys and walking to and from venues.The post holder will have to carry meeting papers to external meetings and will be required to work on the train while travelling. The post holder will give power-point presentations to audiences of various sizes which will involve standing and talking in public.

ii)MENTAL EFFORT:

Frequent and prolonged periods of concentration and mental effort are required ~ 80% of working day. 

iii) EMOTIONAL EFFORT:

The post holder will have tight deadlines and the pressure of meeting these deadlines. The post holder may have to deal with challenges, criticism and complaints about the allocation places and level of funding and how the programmes are managed.

iv) WORKING CONDITIONS:

The role is a blend of home and office based and will require the post holder to be using a VDU more or less continuously. 

The British Neuro-Oncology Society (BNOS) is seeking a self-motivated individual to support the Society Operations Coordinator in delivering professional administrative and operational support to BNOS.

The role is anticipated to be c10 hours a week, though there may be times when the role is busier, and over time it is hoped that the role will develop as the Society grows.

In summary, duties include: servicing BNOS Council, and supporting BNOS Officers, and Subcommittees; maintaining and developing BNOS’ social media presence; providing administrative support for the BNOS annual conference, as well as BNOS’ other ad-hoc events (e.g., webinars); maintaining the membership database, including dealing with enquiries; plus various other duties to support the efficient running and development of the Society.

Please see the attached Role Profile for more details.

The successful applicant would be expected to work at home but would be required to attend to support the Annual Conference.

Those wishing to apply should have substantial experience of providing high-level administrative support especially to senior level positions, preferably gained in the higher education, NHS, or other public sector; and to have sound IT skills including all the standard packages.

Executive Support and Front of House

Central Services

Reception Administrator

£20,092 per annum (Pay award pending)

37.5 hours per week

Leeds

Ref: INSNO703500

We’re recruiting!

Are you a self-motivated individual, with an eye for detail who takes a pride in their work?

If so, we would love to welcome you to our friendly and passionate team.

Why join Inspire North?

• Flexible working options so you can maintain a good work / life balance
• Permanent contract
• 25 days annual leave plus bank holidays, rising with length of service
• Two days of paid volunteer leave per annum
• Superb career development opportunities, with paid and tailored training (internal and external) to ensure you have the full support to progress your career with us
• Employer contributory pension scheme
• Employee assistance programme
• Childcare voucher scheme

What will you be doing?

As the Reception Administrator you have excellent customer service skills as you will act as the first point of contact for all enquiries You will oversee the front of house function including booking and serving of our meeting rooms. As part of the Executive Support team, you will also carry out a variety of admin tasks including minuting meetings, data collation and producing reports.

You will have a flexible and adaptable approach to work, with the ability to work autonomously and help oversee organisational events.

This is an office-based role at our Head Office.

If you think you can do a remarkable job for us, then we'd love to hear from you. For more information and to apply, please download the Role Profile.

We aim for our workforce to reflect the diverse and exciting region we serve.

Closing Date: 30-Jan-2022

Provisional Interview Date: 14-Feb-2022

The candidate:

We are now focusing on the recruitment of two highly organised Support Hub Administrators. You will provide administrative support to the small, vibrant team at Guts UK and act as the first point of contact for our supporter and beneficiary community.

Our community is at the heart of everything we do. We are seeking a Support Hub Administrator who will be the first point of contact to Guts UK’s community, and appreciates the importance of providing a high quality, bespoke service. You will appreciate just how vital it is to engage with supporters and beneficiaries in a way that meets their needs and secures their ongoing commitment to our cause.

Job description:

It goes without saying that you must be able to demonstrate empathy with our cause in your daily work, but the ideal candidate to join our team is one who has a genuine interest or connection to digestive health too.

As the representative of Guts UK, you will play a key role in shaping how supporters and enquirers view the charity. You will help deliver the smooth running of the charity. You will be people-centric with a warm, engaging personality and exercise a keen attention to detail. You will be a confident and accurate communicator both verbally and in writing.

This role requires strong customer service, administrative, digital and organisational skills. It also requires exceptional time management skills and the ability to work in a growing and dynamic environment with colleagues across the two offices.

Working at Guts UK:

“I joined Guts UK in 2021 and I’ve learnt so much in my 11 months here. Every day there is a new opportunity. I feel my opinion and input is valued as a team member and it’s so exciting to hear about all the new avenues we are exploring as a team to support our community.”
 – Chloe Lane, Fundraising Administrator. 

To apply:

Please read the details on the job description below to learn how to apply.

Work Location: Witney (currently our policy is a minimum of 40% of hours in the office, with the remainder remote working)

Who We Are

Open Doors is a Christian charity looking to recruit active, practising Christians to help meet the growing needs of the persecuted church worldwide. Hostility, violence and abuse of Christians around the globe is on the increase. Open Doors works in over 50 countries to ensure that those facing such persecution are not forgotten, but can stand strong to serve their communities and give life.

Job Summary

To provide a comprehensive, confidential and professional administrative support service to the Internal Directorates including the People, Culture, Operations and Finance teams.

About the Team

Reporting to the Director of People, Culture and Operations, you will work closely with the People, Operations and Finance teams, the Leadership team and other team administrators.

Hours

37.5 hours per week. Usually worked between 8.00am to 6.00pm Monday to Friday. This position involves some evening and weekends at conferences and events for which TOIL (time off in lieu) may be claimed.

Responsibilities and Requirements

1. Administrative

• To support the efficient, effective and professional operation of the internal teams , utilizing all aspects of Microsoft Office software.
• To manage and maintain schedules, appointments and travel arrangements to make effective use of the time of the team; this includes diary management, accommodating requests for meetings.
• To proactively support the creation of reports, and prepare background documents and presentations as necessary.
• To conduct research, assemble and analyse data as required.
• To support budget management, as required.
• To work collaborately with other administrators on projects in which cross Directorate cooperation is required.
• As required, administrate third party working groups with which members of the internal directorates are involved.
• Supporting the administration of meetings including setting up meetings, setting agendas, taking meetings and maintaining good communication between stakeholders .
• Supporting organizational-wide events run by the internal Directorates (this could include the whole team meeting, cross organization training events, communications required for the organization)
• Supporting the implementation of the internal communications strategy.
• To review operating practices and implement improvements where necessary.
• Working closely with other team members to organize filing systems (both physical and online) to ensure ease of retrieval.
• To ensure security and confidentiality of data.

2. Event Management.

• Event management, including event liaison, booking meeting rooms, catering and facilities as required (typically this will include the staff retreat and any team events).
• Liaise with Open Doors International as required.

The above job description is a guide to the work the job holder may be required to undertake but does not form part of the contract of employment and may change from time to time to reflect changing circumstances. 

Applying Your Christian Faith to This Role

Because of the essential Christian context in which the role will be performed, the role is subject to an occupational requirement under the Equality Act that the post-holder be a practising Christian. Each working day will involve collective prayer and worship, together with shared reflections on the work of Jesus Christ. All members of staff at Open Doors are expected to actively participate in this shared time and members of staff take it in turns to lead the act of collective worship.

There will be many ways you will be able to apply your Christian faith and the outworking of your faith to the context of Open Doors. The list below gives some of the expectations of this role but is not exhaustive or intended to limit you:

• contributing to and leading daily devotions (this can be for the whole team or just smaller, departmental groups)
• participating in retreats, days of prayer and fasting etc.
• committing to private prayer for the work associated with this role, your direct reports and closest colleagues
• working in such a way so as to reflect biblical principles of leadership and service
• applying biblical principles of godly stewardship to operational responsibilities
• to be open and obedient to God’s voice and direction in relation to any strategic matter and to always seek His will above all else

Limits of Authority

To operate within the ethos and aims of Open Doors, adhering to budget parameters and the Open Doors’ confidentiality agreement.

Who You Are

You will demonstrate the following essential criteria for this role:

Calling

• committed Christian who is completely in sympathy with the calling and mission of Open Doors

Competency

• significant experience working in an administrative role
• advanced MS Word, Excel, PowerPoint, Outlook  and Desktop Publishing skills
• excellent diary management skills, including the coordination of complex executive meetings
• able to prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
• excellent interpersonal skills and ability to form working relationships at all levels
• excellent communication skills, both written and verbal
• able to work effectively under pressure
• superb problem solver with a highly positive ‘can do’ attitude
• confidence in drafting reports and proposals, working with figures as well as words with a high degree of accuracy and professionalism
• judgment and decision-making ability
• able to deal with confidential or sensitive issues with discretion and diplomacy
• ability to anticipate needs

Character

• committed Christian who is completely in sympathy with the calling and mission of Open Doors
• flexible, positive and trustworthy
• chemistry with Open Doors staff
• demonstrates a highly developed attitude of service
• proactive and assertive

In addition, it would be beneficial for you to demonstrate the following:

• Understanding of new technology and can harness that to benefit the smooth running of the office
• project management experience and qualification
• broad knowledge of international and Christian issues
• Experience in working in human resources and/or financial services sectors

Enhanced disclosure information will be requested from the DBS in the event of a successful application.

About Brook

Brook has been commissioned by the Probation Service and Capita to deliver a full range of safeguarding training to Probation Service staff which include discrete training offers on safeguarding adults, young people and domestic violence.  We will deliver our training to a minimum of 16,000 Probation Service staff across England and Wales.

Brook is the UK’s leading provider of young people’s sexual health and wellbeing services.

Our services provide free and confidential information, counselling and support to help young people make positive, healthy lifestyle choices to improve their wellbeing.

Our education work supports young people’s emotional development and teaches core life skills and our training for professionals improves their experience of health and education.

About this position

You will play a key role in supporting the Probation Service contract ensuring that all enquiries and booking concerns are responded to in a timely and efficient way.  You will work as a pivotal member of the team and provide cover for other admin assistants as required.

You will provide support for the Senior Service Manager to ensure contract delivery, including performance monitoring and preparation of internal and external reports. Essential to this role is accurately recording data on different platforms (training will be provided).

About you

You will have previously provided admin support and have experience of creating reports and performance monitoring information. You will also have experience of working with sensitive and confidential information. You will be able to work collaboratively with internal and external stakeholders and partners.

You will have excellent organisational skills, communication skills, great attention to detail and be able to manage a complex and busy workload.  You will have the ability to make decisions, work autonomously and to tight deadlines.

In return for your expertise, enterprise, initiative and drive, we can offer a truly supportive environment and genuinely interesting work within a charity that has a proud history and an exciting future.

Your application

To apply for this role, complete the application form on the Brook website by 14 February 2022. It should outline why you are a suitable candidate and your reasons for applying.

Please note - this role requires successful candidates to undergo an Advanced Level 2 vetting process (mandated by the Probation Service for access to the MyLearning platform ). This role also requires an enhanced DBS check.

Candidates must be able to provide paperwork demonstrating their right to work in the UK. 

For more information on what it means to work for Brook, please read the ‘Working for Brook’ document on our Current Vacancies page, where you will also find the application form.

Brook are an equal opportunities employer, and we welcome applications from all sections of the community.

Please note: internal applicants with live sanctions or performance improvement plans in place will not be considered for this role.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.

Due to the high number of applications for this post, it will not be possible to respond to every application. If you have not been contacted within 4 weeks, then you have not been shortlisted for this role. Thank you for your interest in working for Brook.

We have a great opportunity for someone to join our exciting and busy Psychological Therapies service

We have a vacancy for a Part Time Administrator (Maternity Cover).

The two day a week (15 hours per week) role is for our London Southbank University Student Counselling Service.

This key role works closely with the management, clinical leads, self-employed supervisors and Counsellors in the team. Duties and tasks range from being the first point of contact, processing referrals, booking assessments and first sessions, recruitment processes and vitally overseeing the administration for students moving through the treatment pathway.

This role is vital for the smooth and efficient running of the service and so if you have excellent communication and organisation skills, attention to detail with a passion for mental health then please feel free to apply.

The role is 2 days a week – 15 hours per week for Maternity Cover for 12 months.

Remote / hybrid working will be considered for this role.

The closing date for applications is 16th February 2022 at 5pm.

Please fill up the  Application Form to apply for this role. 

We currently recruiting for two enthusiastic HR Administrator to join our Continuous Improvement team. You will join us working 18 hours per week and in return you will receive a competitive salary of up to £12,264.23 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!

The People and Engagement directorate provide all aspects of L&D, recruitment, workforce planning, employee lifecycle support and HR advice and guidance to Cats Protection employees and volunteers. There are over 44 employees based within the team, and this role sits within the Strategy and Engagement strand which is made up of nine people.

Responsibilities of our HR Administrator:

As HR Administrator you will provide high class administrative support and customer service to the HR Support Services team and our internal customers.  You will be responsible for the efficient set up of new starters, leavers and new roles approved within our establishment. You will resolve HR and system inbox queries working together with our system support team. Supporting the probation and induction process and prepare accurate correspondence to employees. You will support with general HR processes and system updates as and when needed.

What we’re looking for in our HR Administrator:

• proven experience in a similar role
• demonstrate strong administrative experience
• experience working in a fast paced and varied environment
• proven experience of working with HR systems
• flexible and able to move between tasks easily
• confident communicator and customer focused

What we can offer you:

• salary of up to £12,264.23 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more
   

Join us as our HR Administrator and know you are helping to make a real difference to cats and kittens across the UK!
 

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Please note applications that are received after the closing date may not be responded to.

Closing date: 13 February 2022

Virtual Interview date: w/c 21 February 2022

We are a UK wide membership organisation for all health professionals working in adult, paediatric and adolescent rheumatology. BSR works to promote excellence in the care of people with rheumatic and musculoskeletal disorders and to support those delivering it, involving patients and carers at every step.

We are looking for an experienced administrator to join our Practice and Quality team. Your role will support the National Early Inflammatory Arthritis Audit (NEIAA) which aims to improve the quality of care given to patients living with inflammatory arthritis, collecting data from patients newly referred to rheumatology services in England and Wales.

Working closely with the NEIAA project manager, the Clinical Audit Administrator will assist with setting up business processes, engaging with stakeholders, managing the audit mailbox, website updates and meeting administration. The ideal candidate will therefore be an excellent written and verbal communicator, passionate about building positive working relationships with a range of stakeholders and highly organised.

Location: The role will be based in our Central London office with remote/hybrid working options available

We can offer: 

• A great place to work, we are Investors In People accredited and committed to Equality, Inclusion and Diversity

• Performance related pay and incentive schemes that include colleague nominated awards 
• Group pension scheme 
• 25 days holiday 
• A heap of benefits, such as BUPA health insurance, cycle to work schemes, buy/sell leave etc.

• Regular staff social events
• Year round learning and development programmes 

Closing date to submit applications: Wednesday, 2 February 2022.

Interviews will be held virtually the week commencing 7 February 2022.

We particularly welcome applications from people with disabilities, minority ethnic backgrounds, LGBT+ and from different socio-economic and educational backgrounds.

BSR is committed to encouraging inclusion, equality and diversity among our workforce, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. 

We want a working environment free of all the above, where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all BSR employees to champion and live our values through their work at every opportunity. 

We are delighted to be working with one of London's leading universities to recruit for a temporary Staffing Administrator to provide effective administrative support to the HR team. This is to start as soon as possible and to run for 6 months in the first instance.

This varied position requires management of all internal HR processes including assisting with staff enquiries, maintaining the staff database and managing the recruitment process. You will be responsible for reviewing the workload model to assess needs for academic staff and then lead the recruitment cycle, including, but not limited to, drafting job descriptions, coordinating interviews and ensuring all necessary legal working arrangements are met. The successful applicant will also manage staff probations as well as coordinate promotions and performance review processes, being responsible for all administrative processes including organising and taking minutes for meetings as well preparing all relevant documentation. You will also be required to maintain and keep accurate date of recruitment trends, staff working arrangements and contract types.

To be successful in this position you will have experience in a similar position, with a good knowledge of HR and staffing issues, ideally within the Higher Education sector. You will have significant experience in Recruitment and selection as well as excellent customer service skills. Organised, and with excellent attention to detail, you will have experience developing and implementing procedures and processes. Great communication skills, strong IT skills and the ability to prioritise a varied workload are essential.

This position is being offered on a temporary basis, for 6 months in the first instance, and you must be available to meet these timeframes in order to be considered.

If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV in Word format by clicking 'apply now' below.

Assessment Administrator
Aldgate, London
35 hours per week

The Assessment Administrator will be a team member of the Assessment Department within the Learning Directorate of the College. This is an exciting time to join the College to support and maintain a brand new Learning Environment for Pathology Trainees (LEPT), an ePortfolio which is designed to capture trainees’ progress during training.

This role supports the effective administrative running of the LEPT system, acting as a first point of contact for its users which includes pathology trainees, consultants, assessors and deanery/Local Education Training Board (LETB) administrative staff around the UK.

The Assessment Administrator has responsibility for dealing with all initial enquiries from LEPT users on both platforms via telephone and/or email in a consistent and timely manner. The Assessment Administrator will have administration access to the back end of the LEPT system in order to investigate and correct simple and complex issues. The Assessment Administrator will be an effective communicator with good written and verbal skills with a demonstrable ability to communicate effectively with a wide range of people.

The new LEPT platform was launched in September 2021. It runs concurrently with the existing platform which will be phased out in 2023.

Pathology is at the heart of modern healthcare. Pathologists work to prevent, diagnose, treat and monitor diseases and are involved in the diagnosis of disorders affecting every organ of the body, from before birth to after death. The majority of tests requested by doctors will be performed and interpreted by a clinical scientist or medically qualified pathologist. 

The Royal College of Pathologists is a professional membership organisation with approximately 12,000 members who are doctors and scientists working in hospitals, universities and laboratories in the UK and overseas. We work with pathologists at every stage of their career – from setting curricula, organising training and running exams, to approving job descriptions, publishing best-practice guidance and providing continuing professional development. 

We offer attractive staff benefits including 25 days annual leave rising with length of service, enhanced employer contributions to pension scheme, an employee discount scheme, and season ticket loans, as well as a cycle to work scheme. The College values diversity, welcoming applications for all members of society.

The closing date for applications is 9am, Monday 7 February 2022.

The candidate:

You will be naturally process driven and have a great eye for detail. You will enjoy solving problems and finding ways to enhance and streamline our data processing activities. You should have a good working knowledge of Customer Relationship Management (CRM) databases and understand their importance to organisations like Guts UK. You will be self-motivated and able to work independently but also crucially, a team player, willing to work with colleagues productively and share ideas.

Job description:

As Income Processing Administrator, you will be responsible for the efficient administration of donations from all sources. You will maintain accurate database records to ensure that Guts UK’s donors and supporters receive an excellent service. This will involve carrying out data imports and exports, ensuring the accuracy and integrity of the database is maintained. You will work with the Finance Manager and fundraising team, providing financial and other ad hoc reports as required.

Working at Guts UK:

“I joined Guts UK in 2021 and I’ve learnt so much in my 11 months here. Every day there is a new opportunity. I feel my opinion and input is valued as a team member and it’s so exciting to hear about all the new avenues we are exploring as a team to support our community.”
 – Chloe Lane, Fundraising Administrator. 

To apply:

Please read the details on the job description below to learn how to apply.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100 Large Best Companies to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.

The Supporter Care team at Alzheimer’s Research UK is the first point of contact in the charity for supporters, potential donors and members of the public. The team is part of the Marketing, Data and Insight team within the Fundraising department. The Supporter Care Executive is responsible for ensuring that people receive an excellent standard of customer care in order to maintain supporter satisfaction and to generate the maximum amount of income for dementia research. The position will also process and acknowledge a variety of donations on the fundraising database within agreed time frames.

We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. 

Main duties and responsibilities of the role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Making outbound telephone calls in order to increase the value of, or to retain supporters, including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback received by the charity and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• In Memoriam giving; Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary
• Processing and thanking donations relating to community fundraising and sporting events
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary 
• Ensuring the integrity of the database by amending supporter details as necessary
• Amending supporter details as necessary 
• Opening and batching incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

What we are looking for:

• Experience of working in a customer service role
• Experience handling complaints and queries
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner and written communication skills
• Ability to work with a high level of accuracy 
• Good organisational skills and the ability to prioritise workload
• Professional and hard-working team player
• Outgoing, enthusiastic, confident and able to remain calm under pressure
• Willingness and ability to help occasionally with events (possibly elsewhere in UK) and occasional work outside of regular office hours/overtime at peak times

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. However this particular role would require you to come to the office more than 2 days per week in line with the responsibilities of the role. 

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abingdon, Cambridge, CB21 6AD. 

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 30th January 2022, with interviews likely to be held week commencing the 7th February 2022. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures.  Should you need any adjustments to the recruitment process, at either the application or interview stage, please contact us via the information on our website.

How to apply:

Please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies page. You will be able to attach your CV and covering letter to your application and track the status of your application.

*This role is known internally as Supporter Care Executive

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

An exciting opportunity to come and join our passionate and dedicated team at The Maypole Project as our Volunteer Administrator. The Maypole Project provide vital support to families with a child(ren) with complex medical needs and disabilities. 

We are looking for a proactive, outgoing and organised person with a passion for volunteering to join The Maypole Project team. In this role you will recruit and manage volunteers for our services.

You will help develop services by increasing the number of volunteers, meeting demand and enabling growth in new areas. There will be opportunities to organise and deliver promotional and volunteer recruitment activities, and you will manage volunteer applications, interviews and induction. It’s important that volunteers have a great experience with The Maypole Project, so you will ensure they feel supported and valued throughout the process.

Key tasks and duties:

• Respond to all incoming volunteer applications for various sites, and remote roles
• Provide induction plan and training to areas of volunteering at The Maypole Project
• Identify creative ways to engage, enthuse, motivate, and thank a growing team of volunteers
• Research and implement new volunteer recruitment channels for all roles
• Manage an appropriately targeted, creative, marketing plan to develop our team of volunteers.
• Run systems such as databases for the recording and collation of volunteering information
• Create personal development plans of training etc with volunteers as appropriate including co-ordination of training schemes.
• Co-ordinate and attend a volunteer’s reference group
• Work across the staff of The Maypole Project to ensure that voluntary role descriptions are appropriately updated and informed to all appropriate areas (both internal and external
• Build relationships with external bodies in relation to this work (volunteering umbrella agencies for example)
• Provide information/updates/ volunteering stories and feedback to the website and other external communications
• Ensure that volunteering at The Maypole Project follows national safeguarding policies and procedures

Person Specification:

• Ability to communicate with the general public by phone and written communications
• Up to two years’ experience in volunteer co-ordination
• Excellent organisational and planning skills
• Good time management skills, ability to prioritise own workload
• Excellent presentation skills
• Excellent knowledge of MS Word, PowerPoint, Excel and Outlook
• Flexibility with working out of hours and weekends when necessary
• A real team player who effectively interacts with peers and helps motivate other members of the team
• Reliable, conscientious, and dedicated