13 Administrator receptionist volunteer volunteer roles

An exciting volunteer opportunity at Mind in Camden – we are seeking frontline volunteers to help run our busy admin Office and Reception.

We are looking for a friendly and organised person who is able to commit to volunteering for six months as a minimum, ideally for at least one full day a week. We also welcome applicants who wish to volunteer for more than one day a week or who would like to volunteer for longer than six months. Regretfully we cannot consider applications from volunteers who can only commit to half days.

You might be someone with existing administrative skills who is interested in supporting our cause as a mental health organisation or have experience supporting family or friends with mental health challenges or someone who would like to develop their skills and gain administrative experience in an office environment. We provide a range of training of all of our volunteers.

We welcome applications from people of all backgrounds and identities, and are happy to discuss any adjustments you may need to the application or role to support any access needs. Please download the role description for a more detailed look at what the role includes and what you can expect.

As part of Hestia's Head Office team, you'll play an important role in creating a warm and welcoming experience for everyone who gets in touch with us. Whether you're speaking with service users, visitors, colleagues, or callers, you'll be the first point of call, helping to connect them to the right information and services.

Alongside answering telephone enquiries, you'll support our reception area and help with a variety of everyday Head Office tasks that keep things running smoothly. You'll be a valued member of the wider Central Services team, working alongside our Receptionist/Administrator and receiving full training, guidance and ongoing support to help you feel confident and successful in your role!

What you will be doing

• Support the Receptionist / Administrator with reception cover as and when required.
• Answer incoming telephone calls in a friendly, calm, professional and respectful manner and record basic call information where required.
• Welcome visitors to Head Office and notify the appropriate member of staff of their arrival.
• Help ensure the reception area is secure, welcoming, clean and tidy.
• Assist with incoming post, deliveries and other routine reception tasks where required.
• Provide basic guidance to visitors and staff on meeting rooms and Head Office facilities.
• Report faults, defects, spillages, damage or other facilities issues promptly to the Receptionist / Administrator or appropriate member of staff.
• Help check meeting rooms and shared areas and support their readiness for staff, visitors and meetings.
• Assist with maintaining supplies of stationery, refreshments and other routine office consumables.
• Support other reasonable reception, facilities and administrative activities within the scope of the volunteer role.

The skills you need

• Ability to communicate clearly in spoken and written English and to record accurate messages.
• Calm, patient and professional telephone manner.
• Ability to identify the purpose of a call and follow call-routing guidance.
• Ability to record and pass on messages accurately and promptly.
• Basic IT skills and willingness to learn Hestia systems used for calls and messages.
• Good attention to detail and ability to maintain confidentiality and handle personal information appropriately at all times.
• Reliable, punctual and able to maintain professional boundaries and follow procedures.

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

We are looking for a friendly, reliable and organised Administration & Reception Support Volunteer to support our team at our High Wycombe hostel.

This is a great opportunity for someone who enjoys working with people and would like to gain experience in administration, reception, customer service or the charity/housing sector.

You’ll help with the day-to-day running of reception, providing a warm and welcoming first point of contact for residents, visitors and professionals, while helping the staff team with general administrative tasks.

As a volunteer, you may support with:

• Welcoming and meeting residents, visitors and professionals attending the hostel
• Answering incoming telephone calls and directing enquiries to the appropriate member of staff
• Taking messages and passing on information accurately
• Receiving and logging packages and deliveries 
• Supporting with general reception duties
• Helping to keep reception and administrative areas organised
• Supporting staff with basic administrative tasks
• Inputting or recording information on internal systems, where authorised by IT and once all relevant training and permissions have been completed
• Helping to maintain accurate records
• Signposting residents and visitors to the appropriate member of the team
• Supporting with other appropriate administrative tasks identified by the Hostel Manager
• Uphold One YMCA’s safeguarding, confidentiality, and health & safety policies at all times.

Skills / Abilities / Experience / Qualities

• Friendly, approachable and welcoming
• Reliable and organised
• Comfortable speaking to people over the phone and face-to-face
• Able to communicate clearly and professionally
• Confident using basic IT systems
• Respectful and non-judgemental
• Able to maintain confidentiality and handle sensitive information appropriately
• Willing to follow ONE YMCA policies, procedures and safeguarding guidance
• Previous administration or reception experience would be useful.

Training / Support

• A full induction to the service and specific site will be provided.
• Requirement to undertake One YMCA online training courses, including safeguarding; Health & Safety Awareness, Manual Handling and GDPR where appropriate.
• To understand and implement One YMCA’s policies.
• Ongoing support and regular 1:1 meetings with your line manager 
• Access to organisational events throughout the year including a Volunteer’s Celebration and Annual conference 

Additional Information 

• You will be required to undergo an enhanced DBS check
• You will need to provide details of two references

Job Description:

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children. We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions.

We offer short term home visits, counselling sessions, baby bank, practical & emotional One to One support, Domestic violence groups, Awareness raising workshops and drop in or chat groups to help women facing crises or challenging situations.

Purpose
The effective provision of a welcoming client administration service for WFRC.

Main Duties & Responsibilities

1. Reception

To welcome clients and other visitors in person or on the telephone.

To answer the telephone and pass on messages to other WFRC staff and volunteers as well as signpost to other organisations where appropriate.

2. To assist the Office Manager to make reservations for and be the first point of contact for WFRC’s Chat group, events & other activities. To keep a record of all interested clients and send out relevant literature.

3. To assist with the purchasing and control of domestic matters, stationery, kitchen supplies and office equipment as requested by the Office Manager.

4. To assist in general recruitment activities such as writing, placing and updating adverts and undertake administrative duties to support WFRC Services.

5. To take the post to the central post office at the end of each day.

We welcome applicants on Placement, Work experience and Apprenticeships.

Work Location: In person

We're looking for Reception volunteers across our offices in South West Surrey: Cranleigh, Farnham, Godalming, Guildford, Haslemere. 

What will you do?

• complete an introduction to Citizens Advice and training for your role
• welcome clients and other visitors to the local Citizens Advice
• explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
• type up information from the client form onto a spreadsheet or database
• answer the telephone, reply to emails and post
• help with the day to day running of the Citizens Advice service

What’s in it for you?
• gain and build on valuable skills and experience such as communication, IT skills and working in a team
• increase your employability
• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
• work with a range of different people, independently and in a team.

And we’ll reimburse your travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• have good IT skills
• be calm under pressure
• be willing to learn about and follow the Citizens Advice aims, principlesand policies, including confidentiality and data protection
• be willing to undertake training in your role

How much time do you need to give?

We ask for a commitment of 1 day a week for 12 months at least.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details
To apply, please email to request a Volunteer Application Form.

Volunteers are an essential part of our team, making sure that clients are able to  access the right service. Our Reception Volunteer will welcome clients and visitors at our office in Deptford. You will also deal with basic enquiries (in person, over the phone or by email), assess what support clients need and help them access the right service.

Our Volunteer team is integral to the smooth running of LRMN. Without them our advisors wouldn’t be able to provide life changing support to the people who access our services. 

Our Volunteer Receptionist will be the first person that clients will talk to so it is essential that we offer a  safe, welcoming and non-judgemental space and give them the right information about the services we offer. Given the demand that we face, volunteers help us do that. 

What activities will you be involved in? 

As part of our volunteer team, you will work with staff and fellow volunteers to: 

• Welcome clients to our office and Advocacy Drop-In Service, speaking with them to understand their needs in a professional and compassionate manner
   

• Respond to queries from clients and members of the public via phone and email
   

• Support clients to complete our online referral form
   

• Help clients and referrers understand the services we offer and how to access them
   

• Respond to new referrals and upload them onto our case management system
   

• Contact clients to book appointments and follow up on referrals
   

• Take messages for staff and volunteers and ensure they are passed on promptly
   

• Log incoming mail and post outgoing mail for staff and volunteers
   

• Help gather feedback from clients to support service improvement
   

• Undertake other administrative tasks as required

As you become more experienced, you may be involved in giving basic advice, providing  support letters and other duties. 

What can you gain from this opportunity? 

By volunteering with LRMN, you will: 

• Make a difference to the lives of migrants, asylum seekers and refugees living in south-east London 

• Be part of a diverse, knowledgeable and proactive team in an organisation that has  been running for over 25 years 

• Gain experience of admin work in an office environment 

• Gain an understanding of the issues affecting refugees, asylum seekers and migrants 

• Have regular support and supervision from the Business and Operations Officer 

• Be provided out of pocket expenses to the value of £6 for lunch per day (if volunteering 4+ hours) &  up to £15 travel expenses (when volunteering in the office for 4+ hours) 

Is there induction and training? 

Yes, we provide a comprehensive induction to all new volunteers. This covers roles and  responsibilities, safeguarding, record keeping and use of our client management system  (Advice Pro).

You will be provided with the training needed to perform the role and will have the opportunity to join training with the whole LRMN team.

Who are LRMN looking for? 

We’re looking for someone who is: 

• Passionate about supporting migrants, refugees and asylum seekers 

• Friendly and approachable and can manage professional boundaries 

• Excellent at communicating 

• Proactive and able to use own initiative 

• Organised and methodical in their work 

• Respectful of client confidentiality 

• Experienced in working with multicultural communities 

• Able to use their digital skills to make referrals and manage online systems 

LRMN is committed to equality and diversity. We pride ourselves on having a diverse team  with a range of experiences. We encourage people with lived experience of the asylum  and/or immigration system to apply. If you need additional support or adjustments to apply or volunteer,  please contact us. 

What commitment do you need to make? 

We ask volunteers to commit to volunteering at least 4 hours (9.30am -1.30pm) for at least six months.

About South Tyneside Adult Recovery Services (STARS)

South Tyneside Adult Recovery Service is the alcohol and drug service in South Tyneside for adults.

South Tyneside Adult Recovery Service is open Monday to Friday 9.00 am - 4.45 pm.

About the role:

• Provide a welcoming meet and greet service to people attending STARS 

• Answer internal phone calls

• Replenish leaflets / resources 

• Create and maintain displays in the waiting area / rooms 

• Copying / printing resources for colleagues

About you:

Due to the location of the printer, applicants will need to be able to walk up and down a flight of stairs to access the printer/copier.

The service is open 9am – 5pm so the role would take place during these hours. 

Confident IT skills as there are mandatory training modules to complete online. 

Applicants must have excellent verbal communication skills, be professional, able to maintain professional boundaries and adhere to Waythrough policies.

Experience of volunteering / working in an admin / reception / customer service role would be desirable.

To have a caring, patient and empathetic nature.

Ability to remain calm and focused in a busy environment. 

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Women’s Service Intern 

Assist Baytrees Women’s Service team with administrative tasks, event coordination, and direct engagement with service users and volunteers. You will help coordinate and assist in delivering workshops and activities that empower women and girls, while contributing to a welcoming and inclusive environment. This role provides valuable hands-on experience in the charity sector and community education settings, allowing you to develop practical skills in administration, communication, and programme delivery, and gain insight into women’s services and community-focused work.

Main responsibilities:

- Provide admin support, including data entry and record-keeping.

- Help plan and deliver events and workshops.

- Communicate with service users and volunteers.

- Prepare materials and resources for activities.

- Assist with feedback collection and basic monitoring tasks.

- Maintain a welcoming, inclusive environment.

- Follow Baytree’s policies and procedures.

- Complete volunteer questionnaires and evaluations as needed.

- Work directly with clients across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities).

Skills and qualities required:

- Good communication and organisational skills.

- Confident using Microsoft Office.

- Friendly, reliable, and proactive.

- Able to work independently and as part of a team.

- Interest in women’s empowerment and community work.

- Respectful and inclusive approach.

Commitment:

- 2 to 4 days/week (Monday–Thursday), 10:00 am–6:00 pm.

- Duration: 4 to 6 months, with the option to extend.

Benefits:

- We reimburse up to £7 for travel and £5 for lunch expenses for each full day of internship. - Real-world experience in the charity sector.

- Development of admin and people skills.

- Insight into women’s services and community learning.

- Personal fulfilment and social opportunities.

- Supportive, values-driven environment.

- Inclusion in social events, offering opportunities to build connections with other volunteers.

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

Help us improve the quality of the information that supports young people, businesses and our wider community.

Position title: CRM & Data Support Volunteer
Reporting to: Quality Assurance & Impact Lead
Status: Voluntary and unpaid
Suggested commitment: Three days per week for approximately three months
Location: Tooting Works, London, with one agreed volunteering day from home

Expenses: Reasonable agreed out of pocket expenses reimbursed in line with the organisation's volunteer expenses arrangements

About Us:

Business Launchpad supports young adult aged 18 to 30 from low-income backgrounds across London to pursue enterprising careers and achieve financial progress. We provide tailored enterprise programmes, one-to-one coaching and practical employability experiences designed to develop business and life skills.

Tooting Works is Business Launchpad's social enterprise and provides affordable offices, co-working spaces and supporting infrastructure for businesses and entrepreneurs. Profits generated through Tooting Works are reinvested into Business Launchpad's charitable activities.

Job Summary:

The CRM and Data Support Volunteer will provide practical, supervised support with agreed data entry, cleansing, checking and record management activities. The volunteer will help us reduce identified backlogs, improve the reliability of organisational information and prepare agreed datasets for reporting or migration.

This is a time limited volunteering opportunity suited to someone who wants to develop practical experience of Salesforce, data quality and information management within a charity and social enterprise environment.

The Quality Assurance and Impact Lead will set priorities, provide instructions, review progress and approve any activity involving record merging, anonymisation, retention or deletion. Department Leads and designated data owners remain responsible for the accuracy and maintenance of information generated within their areas.

What you will support us with

CRM data cleansing and maintenance

·  Review Salesforce records against agreed data quality standards and instructions.

·  Correct incomplete, inconsistent or inaccurate records where the source information is clear and the correction has been authorised.

·  Support agreed data entry and keep an accurate record of significant changes completed.

·  Flag records that require investigation, judgement or a management decision.

Duplicate record review

·  Review potential duplicate accounts and contacts using agreed criteria.

·  Help prepare records for controlled consolidation and support approved merges under supervision.

·  Escalate unclear or complex duplicate cases before any change is made.

·  Support the review of an initial backlog of more than 3,000 potential duplicate records.

Alumni data cleansing and migration

·  Help cleanse, standardise and prepare historic alumni information for migration into Salesforce.

·  Check records for completeness, consistency and appropriate formatting.

·  Support the consolidation of alumni datasets to create a reliable baseline for future outcomes reporting.

·  Support work on an initial dataset of approximately 380 alumni records.

Data retention, anonymisation and deletion support

·  Support agreed retention, anonymisation or deletion activity only when directly instructed and supervised.

·  Maintain a clear audit trail and pause immediately if any instruction or record is unclear.

·  Follow confidentiality, data protection and information governance requirements at all times.

·  Do not independently decide whether information should be retained, anonymised or deleted. The initial review may include more than 1,500 records.

Tooting Works data preparation

·  Help prepare, clean and standardise agreed Tooting Works information before migration into approved systems.

·  Assist with reviewing information held across existing databases and with digitising appropriate tenancy or operational records where agreed.

·  Identify missing, duplicated or inconsistent information and refer queries to the relevant data owner.

·  Support scoping across approximately nine existing databases or data sources, subject to the agreed technical plan.

Salesforce reports, dashboards and KPI support

·  Help check agreed Salesforce reports against documented reporting requirements.

·  Review report filters, fields and dashboard dependencies, and refer technical issues to the appropriate lead or specialist.

·  Assist with routine dashboard refreshes, data collation and preparation of management information.

·  Support outstanding KPI data entry, initially covering around 30 reports and 15 KPI records across six months.

We're looking for Initial Contact Advisers across our offices in South West Surrey: Cranleigh, Farnham, Godalming, Guildford, Haslemere. 

What will you do?
● complete an introduction to Citizens Advice and training for your role
● talk to clients over the phone, face to face, or online to explore whatproblems they’ve come for help with
● assess clients capacity and the level of help they need, to decide nextsteps
● find information about the clients’ problems and help them to understandtheir options
● identify when a client needs more in depth help than you can give at initialcontact, and make an appointment for them to come back
● write a summary of the clients’ problems and what action you’ve taken
● look out for problems’ that are common, or are unfair, and write a shortreport about the problem or a letter to an elected official like an MP, AMor local councillor.

Some examples of what you could do:
● help a client with rent arrears find how to get help with their rent, andtake the first steps to secure their housing
● help someone with debts work out a reasonable amount to pay back, andmake a phonecall to an organisation they owe money to.
● explore what benefits a client is entitled to and to take the first steps inmaking a benefit claim.

What’s in it for you?
● make a real difference to people’s lives
● learn about a range of issues such as benefits, debt, employment and housing
● build on valuable skills such as communication, listening and analysing
● increase your employability
● work with a range of different people, independently and in a team.
● have a positive impact in your community.

And we’ll reimburse your travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
● be friendly and approachable
● be non-judgmental and respect views, values and cultures that are different to your own
● have good listening skills
● have excellent verbal and written communication skills
● have good maths and IT skills
● be able to understand information and explain it to others
● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
● be willing to undertake training in your role

How much time do you need to give?
Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for at least 6 months.

Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming an assessor and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details
To apply, please fill out a Volunteer Application Form.

Your role is to support the Monitoring and Evaluation (M&E) Officer at the Baytree Centre in assessing the Centre’s programmes and monitoring their impact on service users. This includes assisting with data collection and analysis, organising focus groups and interviews, and supporting the creation of reports that inform service improvement and highlight outcomes.

Main responsibilities:

- Support the enhancement of M&E processes across all Baytree services.

- Conduct research into innovative methods for data collection and analysis.

- Organise and facilitate focus groups and conduct interviews with service users.

- Assist service users in completing questionnaires.

- Prepare case studies based on collected data.

- Compile and analyse findings to create clear, accurate reports.

- Adhere to the policies and procedures of the Baytree Centre.

- Complete volunteer questionnaires and evaluations as required.

- Work directly with clients across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities).

Skills and qualities required:

- Strong interpersonal skills; able to work collaboratively in a diverse team.

- Good written and verbal communication skills.

- Proficiency in Microsoft Outlook and Excel.

- Strong organisational skills with the ability to work independently.

- Good time management and attention to detail.

- Reliable, punctual, and committed to the role.

- Interest in working with children, young people, and community services.

- Willingness to support various tasks and contribute flexibly as needed.

Commitment:

- 2 to 4 days per week (Monday–Thursday).

- Hours: 10:00 am – 6:00 pm.

- Duration: 4 to 6 months, with flexibility to extend if desired

Benefits:

- We reimburse up to £7 for travel and £5 for lunch expenses for each full day of internship.

- Hands-on experience in monitoring and evaluation within the charity sector.

- Opportunity to develop practical research, analysis, and reporting skills.

- Insight into the impact of educational and community programmes.

- Personal fulfilment from supporting meaningful community development work.

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

Inclusive Boards is delighted to support University of Birmingham Guild of Students in their search for their next Chair of Trustees. 

The Guild of Students plays a key and pivotal role in the student experience at Birmingham, offering a range of services and activities which not only help to attract students to the University, but which also contribute to a vibrant student experience, as well as supporting the wider sense of community and belonging.

The breadth of the Guild’s service and activity portfolio is comparable with other large students’ unions in the Russell Group and as an organisation the Guild is well regarded within the sector. As leaders in the field, the Guild has paved the way in key areas such as representation, student groups and societies, social opportunities, events and activities.

About the Chair opportunity

This is a brilliant opportunity to join an award-winning, multifaceted, and complex charity as our next Chair of Trustees. The Trustee Board is collectively responsible for overseeing the affairs of the Guild and ensuring that the Guild works for and with its membership in all that it does.  The Chair’s role is to steward this at the highest level. They act as a role model for the Board, maintaining the highest standards of good governance, with a focus on strategy, risk, and long-term sustainability.

They must ensure a culture of inclusion, trust, and openness where all Trustees contribute their views and expertise, and champion student democracy. The Chair will work closely with the President and Chief Executive Officer, supporting them to achieve the aims and objectives of the Guild’s strategy and vision, and ensure the Guild meets the needs of its diverse student membership.

We are in the final year of the Guild’s 2022-27 strategy (aligned to the University’s priorities under its strategic framework, ‘Birmingham 2030’), making this a formative time as we look beyond 2027, in a challenging time for the Higher Education sector. We are seeking skilled leadership to continue to support us to deliver excellence and are, therefore, looking for an experienced non-executive, with demonstrable experience of supporting organisations at Board level.

The Guild values applications from a wide range of backgrounds that are reflective of the full diversity of Birmingham’s community, in particular from Black, Asian, and minoritised ethnicities as we seek to continually enhance diversity within our governance structures.

We would encourage candidates with current or previous experience in charities or the public sector, with experience of chairing meetings and of non-executive leadership, to apply. A connection to the Guild or University and/or to the West Midlands area is also beneficial, but not essential. Full details are outlined in the role description and person specification.