Administrator volunteer roles in nuneaton, england

Do you enjoy organising things and making this happen?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

We’re looking for admin volunteers to help with our daily operations.  We have a variety of ways you can get involved:

• Responding to client requests and enquiries
• Fundrasing and partnership management
• Managing and updating company databases
• Keeping track of partnership enquiries
• Maintaining internal, volunteer, and client records
• Drafting and mailing client correspondence and newsletters
• Organising events, scheduling meetings, and making travel arrangements
• Providing administrative support to other departments or projects as needed
• Performing other duties as agreed in advance

We’ve designed our volunteering programme to be flexible and adaptive to you.  All volunteering is 100% remote and you’re supported fully by our team.  You control what you do and how many hours per week you want to volunteer.  Some roles may require an Enhanced DBS check. If your application is successful, we will ask for a donation towards the cost of your enhanced DBS check if it's required for your role. This cost is £20.60.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.  You must be a UK resident to apply for this role.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 2 hours per week is required. We are flexible and like to work around you.

Training

We provide CPD accredited training with 3 short courses needing to be completed prior starting your volunteer role.  After, you’ll have access to over 90 CPD accredited courses should you want to study further.

Our Admin Volunteers provide vital support to our staff and volunteers to help us reach as many people as possible with the Mary’s Meals story and help us keep our promise to the 2.4 million children we feed every day.

What is the role of an Admin Volunteer?

The role of Admin Volunteer may involve:

• Conducting research
• Data entry
• Contacting organisations to offer talks or promote our campaigns 
• Helping us to thank our supporters
• Supporting event organisation
• Providing general admin support
• Allocating volunteer speakers to booked talks

What difference will i make?

• You will enable us to reach more people with the story of Mary’s Meals
• You will support our staff in their work to feed the next hungry child
• You will help us find new places to give talks, and support volunteers who are giving these talks to have all the information they need
• You will ensure our records are up-to-date and accurate
• You will help us provide a good service to supporters

What support and resources will i receive?

• Support, encouragement, and guidance from your local Supporter Engagement Officer
• A comprehensive induction to Mary’s Meals
• Opportunities to join online or in person volunteer meetings and briefings
• Resources to fulfil your role
• A regular volunteer update e-mail

What are the benefits of volunteering for Mary's Meals?

• Feeling part of the global Mary’s Meals movement to end world hunger
• Learning new skills and gaining experience as part of a growing and vibrant organisation
• Meeting new like-minded people
• Increasing confidence and team-working skills
• Developing communication skills (verbal and written)
• Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

Bid - Writer Support (Administrator) Job Overview

We are currently recruiting for Bid - Writer Support to join our passionate and driven team.

As Bid Administrator you will support the performance of a high performing bid team designed to facilitate and support the successful winning of new grants and tenders across the UK.

As an outstanding administrator you will play a key role in assisting the team to ensure that all bid documents and business development literature is prepared and presented not only to the highest possible standards but on time – often within challenging deadlines. Key to success in the role will be the following traits:

· Adaptability

· Determination

· Flexibility

· Robust disposition

You will be at your best when you’re working under pressure and in a fast-paced, deadline driven environment. This role calls for someone who can react as deadlines and priorities change; someone with resilience and a tenacity to get the job done whilst never compromising on quality.

Key Responsibilities:

· Management of a central mailbox, including basic tender management duties

· Monitoring new business opportunities advertised on various portals and websites.

· Reviewing new business opportunities as they arrive, forwarding relevant opportunities to the appropriate bid writers.

· Taking ownership of the bid library, which includes ensuring that it kept up to date as and when new opportunities are submitted.

· Thoroughly proof-reading materials to ensure information is grammatically correct, well-researched, and without spelling errors

· Ensuring that our in-house bid process is understood and implemented to ensure that quality, commercial and legal requirements are consistently met

· Taking ownership of client portals – Including dealing with daily alerts and maintenance of portal logins

· Providing general administrative support to the bid writing team.

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday and Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Job Type: Volunteer

Benefits:

• Flexitime
• Work from home

Schedule:Day shift

Experience: Administrative: 1 year (preferred)

Work Location: Remote

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. 

Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace. 

Ready for an adventure? Dive into the heart of Quilombo UK by exploring our website and videos! Explore the values that guide our mission, values, and the impactful work we do to make a difference in our community.

Join us in leading positive change!

The Admin Assistant role offers a great opportunity for the right person who is looking to: 

• Gain experience in the Third Sector. 
• Develop their skills and management experience; or just simply 'give something back to their community'. 

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Managing organisation of meetings and appointment
•  Organising events and conferences
• Managing databases
• Implementing and maintaining procedures and administrative systems
•  Liaising with staff
•  Miscellaneous tasks to support the team.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential:

• You will need to have good written skills. 
• Well organised, proactive, and able to deliver tasks efficiently.
• Good time management
• To show professionalism at all levels and in all environments
• Strong team player
• Ability to work independently and ask for clarification when needed.
• Able to participate at least 12 hours a week (2 days, 6 hours each day)

Desirable

• Committed to working with the community with a passion for helping others less fortunate.
• Proficiency in Microsoft and Excel

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Pranic Evolutions

We are addressing unequal access to alternative healthcare with a focus on energy healing.

Pranic Evolution is a small but growing team whose aim is to provide practical, video-based lessons to empower all those who have the desire to do so to become effective energy healers.

There is a growing body of evidence (both scientific and anecdotal, experiential) showing the effectiveness of various energy healing modalities such as Pranic Healing and Reiki in easing (and often even completely alleviating) the suffering caused by a number of physical, mental and emotional ailments. Master Choa Kok Sui, the founder of Pranic Healing, imagined a world with one energy healer in every household, irrespective of their culture or socioeconomic status, and we want to do whatever we can to assist in this noble mission.

The beauty of energy healing is that no special ability, material or tool is required for it to be carried out effectively, other than knowledge and dedicated practice of the techniques, a clear mind, a sincere will and a compassionate heart open to helping and serving others. We know that there are millions of kind, loving, caring individuals around the world who could become excellent energy healers but have not so far had the opportunity to explore this avenue because of limited awareness of its potential, and also the time and cost incurred in attending courses.

Our intention is to share all that we have learned about energy healing with anyone who might find it of help or interest. We see this as both our duty and our privilege. We plan to do this predominantly through a series of free of charge, freely accessible, ad-free video tutorials run through YouTube, which we hope to translate into as many languages as possible in order to reach as wide an audience as possible. We will not ever charge or profit in any way from our work or from the video or social media channels we create. Our work is funded entirely by private contribution, and we do not even have a bank account.

Administrator

Volunteer Role Description (remote, unpaid)

We need someone with organisational skills, and experience in administration within an organisation. You will work closely with the main teacher, to enable us to fulfil our goals in an efficient way. If you are an Energy Healer this would be very helpful, although not essential. We are looking for someone who can provide an ongoing commitment, and therefore this is not a short term role.

Weekly Time Commitment

4-6 hours per week

Duration of Volunteer Role (remote)

6+ months

Overview of the role:

Kingfisher Food bank opened its doors in 2013 and was a project founded by local churches and community groups, working together towards stopping hunger in our local area. In March 2023 the North Solihull Food Bank, a Charitable Incorporated Organisation, was set up to carry on and enhance the work of the Kingfisher Food Bank. We are here to help people in crisis and offer support through the provision of emergency food parcels, by offering a listening ear, and by signposting to other agencies for more bespoke support. We have a dedicated team of over 30 volunteers.

The Secretary of Trustees is responsible for leading on the administrative duties of the food bank and Board of Trustees, ensuring that its activities are conducted within the legal requirements, with board meetings being properly administered.

Key tasks

Secretary Responsibilities:

• to attend Trustee meetings, take accurate notes and keep an accurate record of attendance at meetings, recording all resolutions passed by the Trustees.
• to ensure that there is a record of all Trustee Board correspondence 
• to ensure that details of Trustee meetings are circulated to the board together with minutes of the previous meeting.
• organise the Annual General Meeting (AGM) and ensure all relevant stakeholders are informed and post the appropriate notices and commission, collect, duplicate and issue any necessary written reports, agendas, and minutes of previous meetings.
• to prepare, in partnership with other trustees, an annual report for the AGM on the work of the food bank.
• to ensure that the annual report (to accompany the annual accounts) is produced and sent to the relevant charity regulator body (Charity Commission of England & Wales) and that the details of the charity and new trustees are updated in a timely manner.
• to periodically check the Charity Commission’s website for guidance and information and updates that may affect the Trustees or the Foodbank

Other responsibilities, along with the Board of Trustees, include:

• to approve, support, and guide the charity’s purpose, vision, strategy, goals, and objectives
• to manage the charity’s resources responsibly, including ensuring the charity’s assets are used only to carry out its purpose, avoid undue risk, and not over-commit the charity
• To ensure the effective and efficient administration of the charity, responding to changes in the local community as appropriate
• to ensure that key risks are identified, monitored, and controlled appropriately
• to ensure appropriate financial plans are in place, budgets are monitored, and progress is evaluated
• to review and approve financial statements
• to help promote the organisation to key stakeholders and beneficiaries
• advertise, correspond with, and interview volunteers for posts, including use of Assemble and where applicable carry out DBS checks.
• to ensure the charity has appropriate procedures to comply with current legislation and good practice, including employment, health and safety, equity, diversity and inclusion, safeguarding and GDPR compliance/data protection
• to prepare for and regularly attend and participate in board and subcommittee meetings and any trustee away days.

What are we looking for?

We are looking for people who want to help their local community and work towards the eradication of food poverty whilst supporting the food bank to continue to provide emergency food to people who find themselves in crisis. Our ideal candidates would demonstrate:

• a knowledge of and commitment to the work of the North Solihull Foodbank.
• a knowledge of, and passion for, your local community.
• previous experience or an ability in: administrative procedures; writing clearly; providing clear advice on procedural and relevant legislative matters.
• excellent communication skills.
• a willingness to actively participate in discussions concerning needs of the foodbank’s beneficiaries, staff, and the trustee board.
• sound, independent judgement, the ability to think creatively, and to act in the best interest of the charity.
• the ability to work effectively as a team member and demonstrate a willingness to learn, develop and collaborate.

What difference will you make?

By leading on the administrative matters of the food bank board, you are part of providing a vital holistic support function in your local community, ensuring a dignified experience to anyone visiting, or anyone who comes into contact with, North Solihull Foodbank.

As a Welcome volunteer, you will be an invaluable part of the Birmingham team, supporting the hub to deliver vital frontline services. You'll be the first point of contact for clients and visitors, assisting the hub team with duties, and supporting the operation of the Shelter office in their day-to-day business 

You’ll act as the first point of contact for our clients, helping to understand their needs and help them access necessary advice and assistance through the duty or appointment services. Being a positive presence in the hub to ensure visitors feel comfortable and welcomed.

This role is an opportunity to make a real difference to the households we assist. You’ll be developing your own knowledge and skills to assist local people with a range of housing issues as well as providing practical guidance and providing a friendly, listening ear. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.

Suggested Involvement: Approximately one day per week (can be more & can be flexible around your commitments) 

Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm 

Location: Shelter Birmingham, 38 The Priory Queensway, Maple House, Birmingham, B4 7LA 

Supervised by: Volunteer Coordinator

Why volunteer with Shelter? 

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.

As a Welcome Volunteer, you’ll be supporting the day-to-day work of Shelter’s Advice Team as they provide advice and guidance to the people visiting the Birmingham hub. 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the advice we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Main Tasks include:

• Greeting people who come to the office and aiding in Reception 

• Communicating with clients via phone and email to share updates on their case and to gather information. 

• To obtain feedback and service user consents 

• Signposting clients to relevant services and providing useful information. 

• General tasks (e.g. photocopying, scanning, and filing).

Skills and experience required:

• Good communication skills and the ability to understand the needs of our clients.

• The ability to speak Somalian or Arabic would be helpful, but certainly not essential 

• Interest in housing issues; welfare benefits; debt; community care 

• The ability to work as part of a team and value and communicate effectively with others

• Confident using Microsoft Office, including Outlook, Excel, Teams and PDF documents to a good standard 

• Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection 

To enable you take part in this opportunity Shelter will:

• Provide a volunteer pack including a Handbook and all Policies and Procedures. 

• Provide an induction into your role

• Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training. 

• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy.

Benefits of Volunteering with Shelter

• Supporting Shelter in our fight against bad housing and homelessness. 

• Gain valuable work experience and enhance your CV. 

• Meet new people and be part of a great team. 

• Build your confidence and develop transferable skills. 

Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.

Key Responsibilities:

1. Participant Engagement & Support:

   • Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.

   • Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.

2. Administrative Coordination:

   • Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.

   • Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.

3. Documentation & Reporting:

   • Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.

   • Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.

4. Logistics & Communication:

   • Manage programme logistics, including training materials, technology setups, and participant resources.

   • Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.

5. Compliance & Record-Keeping:

   • Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.

   • Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.

Required Qualifications:

• Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.

• Experience:

  • 1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.

  • Experience managing high-volume inquiries and maintaining detailed records.

• Skills:

  • Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.

  • Strong verbal and written communication skills, with a customer-service-oriented approach.

  • Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.

  • Attention to detail and commitment to accuracy in data entry and reporting.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

The Great Autistic CIC is Newly-Founded and exists to tackle rising mental health concerns, hypermobility, inadequate support systems, limited awareness and inclusion, educational barriers and community disconnection faced by neurodiverse individuals, particularly those with autism and learning difficulties. 

“

We believe that every neurodiverse brain has its own superpowers. Our organisation turns challenges into opportunities by offering tailored educational support, creative social activities like art clubs and nature walks, and strong advocacy that gives voice to those with autism. We’re a community built on lived experience and on a mission to help every unique individual shine.  

”

Are you a creative whiz with a knack for web design? Do you want to make a real difference in your community?

The Great Autistic CIC is looking for a passionate and talented Volunteer Web Designer to join our team! We're a friendly bunch dedicated to supporting the autistic community, and we need your help to make our online presence shine.

What You'll Be Doing:

• Help us create a beautiful and user-friendly website: We want our website to be a welcoming and informative space for everyone.
• Work on exciting projects: You'll get to use your design skills on real projects that make a difference.
• Learn and grow: We're a supportive team, and you'll have the chance to develop your skills and learn new things.

What We're Looking For:

• Someone with a passion for web design: Whether you're a beginner or a pro, we'd love to hear from you!
• A friendly and reliable person: We're looking for someone who's easy to work with and committed to helping out.
• Someone who's kind, honest, and understanding: We value these qualities in all our volunteers.

What You'll Get:

• The chance to build your portfolio: Showcase your skills and experience with real-world projects.
• Connect with a wonderful community: Meet new people and make a difference.
• Feel good about giving back: Your work will help us support autistic individuals and their families.

Interested: please email us!!

and tell us a bit about yourself and why you'd like to volunteer with us!

Fine Cell Work (FCW) is a UK-based rehabilitation charity and social enterprise. We are supported by an incredible team of prison volunteers who are the link between the charity and the stitchers we work with in prison. Our volunteers run fortnightly stitching groups in the prisons we work with to facilitate our stitchers’ production of high-quality needlework.

Our prison volunteers work in small teams to teach our stitchers’ embroidery and needlepoint, organise their group sessions, and liaise with the prison and FCW office.

What you will do as a prison volunteer:

• Teach people in prison how to stitch and support the completion of our premade kits in our cell groups, which consist of around 10-15 stitchers.
• Communicate with staff at our hub in Battersea to receive kits and supplies for your group and send back completed work for your stitchers to be paid.
• Encourage and help stitchers to complete our Open College Network certifications in creative needlework.
• Develop stitchers’ skills and confidence by encouraging them to take responsibility as peer mentors.
• Act as an ambassador for the charity and sharing our vision and values throughout your volunteering.

Who we are looking for:

• Skills in embroidery and/or needlepoint or a willingness to learn to stitch is essential for this role.
• Ideally some teaching experience or experience working with socially-excluded groups.
• Someone with a non-judgemental attitude and commitment to rehabilitation.
• Someone who is an excellent team worker.
• Someone who is good at observing personal boundaries.

Commitment: our stitching groups run for 2 hours every fortnight, so with travel time and some admin work after groups we ask prison volunteers to set aside a morning or afternoon every 2 weeks.

You must be over 18 for this role with the ability to travel to the prison. Travel expenses will be reimbursed by the charity.

Please take some time to read the role description to find out more details about the role and what we offer to our prison volunteers. 

At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented amongst FCW’s prison volunteers. This includes applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQIA+, and male identifying applicants.

East London Waterworks Park is looking for illustrators, animators and graphic designers to help campaign in the creation of our new park with natural swimming ponds.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for illustrators, animators and graphic designers to contribute to our community-led working circle who are working on coordinating our digital marketing. 

There is opportunity to lead on projects across content creation, social media, film or any other channels of interest, and facilitate the direction of the working circle.

The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

While technical skills are essential, we also value your ability to think creatively and strategically. You should have experience in creating engaging visual content for various platforms that will engage stakeholders and decision makers, such as public reports, presentations for decision makers, social media and websites. A strong understanding of storytelling and the ability to communicate complex ideas effectively through visuals will be invaluable. You should be comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds.Your creative talents will be invaluable in bringing the park’s biodiversity to life. Through your illustrations, animations, and graphic designs, you’ll help us create visually captivating content that inspires, educates, and engages our community, stakeholders and decision makers. Your work will play a vital role in fostering a strong connection between people and nature, ultimately creating the park’s future.

Do you enjoy speaking to people and working with computers? Are you organised? You could support our Talk and Support team to run our award winning befriending groups by matching blind and partially sighted people from our waiting list into our telephone befriending groups. You would be helping people to get into one of our groups as quickly as possible and helping to end the isolation of sight loss.

We are looking for someone who is available one day each week who is comfortable using computers and computer based telephony systems and who is familiar with Microsoft Office 365.

Role Summary

Mast Cell Action is seeking a creative and detail-oriented Volunteer Graphics Support Coordinator to assist with designing engaging and visually compelling graphics for our social media platforms. This role plays a key part in helping us raise awareness about Mast Cell Activation Syndrome (MCAS) and fostering a sense of community.

Key Responsibilities

Design graphics for social media posts, stories, and campaigns in line with the Mast Cell Action branding guidelines.

Collaborate with the social media team to understand content needs and ensure timely delivery of assets.

Support the development of visuals for ongoing campaigns, such as "MCAS is..." and "Please Don't Test Me."

Create eye-catching visuals for announcements, events, and educational content.

Maintain and organise a library of graphics for easy future access and use.

Skills and Experience

Proficiency in graphic design tools (e.g., Canva, Adobe Creative Suite, or similar).

A keen eye for design, colour, and typography.

Ability to interpret and work within brand guidelines.

Ability to interpret briefs and translate them into creative designs.

Strong organisational and time management skills to meet deadlines.

Passion for raising awareness and supporting communities affected by health challenges (knowledge of MCAS is a plus but not required).

What We Offer

A chance to make a meaningful impact in a growing charity.

An opportunity to enhance your design portfolio.

Flexible volunteer hours that fit your schedule.

Support and guidance from a dedicated team passionate about our caus

Department: Community Support

Location: Remote

Time Commitment: Flexible, approximately 1-3 hours per week

Reports To: Deborah Bircham – Community Support Coordinator

About Mast Cell Action

Mast Cell Action is a charity dedicated to supporting individuals living with Mast Cell Activation Syndrome (MCAS), raising awareness, advancing understanding through education and resources and advocating for better recognition and treatment of MCAS within the medical community and the wider world.

Our stories are a key part of our community support, providing validation and reassurance to those living with MCAS, their families and carers, and helping to advocate for their needs to the medical professionals who look after them.

Main purposes of role

We are seeking a Volunteer Stories Writer to join our Community Stories team. You will play a vital role in capturing and sharing the lived experiences of individuals with MCAS. This project aims to provide a voice to those affected, helping both the MCAS community and medical professionals better understand the real-world impact of the condition.

Key tasks

• Collate emailed stories submitted by community members living with MCAS.

• Transcribe, edit, and proofread stories with accuracy and sensitivity.

• Adapt patient stories for different audiences, ensuring an empathetic and engaging tone for the MCAS community and a more structured, medical-focused version for healthcare professionals.

• Maintain high standards of spelling, grammar, and clarity in all written content.

• Work closely with the Community Support Coordinator to ensure consistency and alignment with the charity’s goals.

• Upload approved stories to the charity’s website.

Skills and Experience 

• Excellent writing, editing, and proofreading skills, with strong attention to detail.

• Ability to write with empathy and sensitivity to the challenges faced by individuals with MCAS.

• Experience in storytelling, journalism, or content writing.

• Ability to adapt narratives for different audiences, particularly medical professionals.

• Strong understanding of tone, voice, and structure in written content.

• Familiarity with basic website content management systems (preferred but not essential).

Key results/objectives

The regular updating of our Community Stories website with stories that validate our community members’ experiences, and provide positive and uplifting stories of hope. 

Those living with MCAS feel heard and seen, and validated. They have access to a library of others’ experiences that help them to navigate their own journey. 

The creation of Medical Stories which can be used to educate medical professionals about the experiences of those living with MCAS, and lobby for systemic change in diagnosis and treatment. 

Improving the quality of life of people with MCAS through access to information and support. 

What We Offer

The chance to make a meaningful difference for people living with MCAS.

Flexible, remote volunteering to suit your availability.

Opportunities to develop your skills and experience in writing and content creation.

A supportive and inclusive environment.

If you are passionate about writing meaningful stories and want to contribute to a worthwhile cause, we’d love to hear from you!