Adult care volunteer volunteer roles in shepperton, surrey

Letter from Imelda Redmond, our chair of trustees

The current Board is a welcoming, collegiate and energetic group, working hard to make a positive impact on the lives of older people in Tower Hamlets, Newham and Hackney. I joined the organisation a year ago as chair and am enjoying steering the organisation through an exciting period of transformation as we implement our new, and ambitious, five year strategy. AUKEL has sound finances and a strong reputation for its service delivery (Hospital to Home service, community services, digital inclusion and Information and Advice). From this strong base, the organisation has an ambition to amplify the voices of older people within our communities and to create a more collaborative culture which both improves the connectedness of our services and also strengthens our relationships with local voluntary, statutory, community and faith groups. We are looking for someone with the time, passion and expertise we need to work collegiately with trustee colleagues to lead the organisation through this next exciting phase.

Yours,

Imelda Redmond

AUKEL Chair of trustees

About us Age

UK East London (AUKEL) is a local independent charity, which is part of the national Age UK network. We work across Tower Hamlets, Hackney and Newham to deliver services which support older people to live healthier, happier and more fulfilled lives.

Our work

Each year we support around 20,000 older East Londoners by providing flexible practical and emotional support in homes, hospitals and in the community.

Our boroughs have the country’s highest pensioner poverty in the country, further exacerbated by the current cost of living crisis.

How we help

1. We tackle poverty

Each year our advice service supports over 2,000 older people to claim £3.2million in welfare benefits, grants and relief entitlements. During the cost-of-living crisis we distributed £42,000 worth of emergency vouchers for food, helping older people ensure there was food in the fridge.

2. We alleviate loneliness

According to a national model, Tower Hamlets has the highest rates of loneliness in London and in England. Our East End Friends initiative teams housebound older people who’d like a bit more company with a volunteer to visit them at home. 92% of older people said they felt less isolated and lonely and 100% of volunteers would recommend the scheme.

3. We improve health.

Many older people in our boroughs have very poor health. For example, at age 65, women can expect just six more years of good health, which is the lowest in London and almost the lowest in England. This reduces their quality of life and can make it harder to remain independent. As well as increasing income and addressing loneliness (both determinants of health) we offer yoga, walking, and chair-based exercise groups at our community centre in Bow. 87% of participants said they are more independent as a result.

4. We increase independence.

Many older people live alone and struggle to manage around the home. Our home from hospital service supports 3,000 older people to return to a safe and warm home. Just 6% are readmitted to hospital within 28 days compared to 15.3% in areas where there aren’t these services.

The Team

We have an established and talented Senior Management Team, a committed staff team and an extraordinary group of volunteers. Two years ago, the board recruited a new Chief Executive. She is ambitious for the charity, comes with a great track-record of charity leadership, and has worked hard with trustees to develop our new organisational strategy.

Who we are looking for

We want our trustees to understand the community we serve and are therefore specifically looking for applicants who live in and/or have strong connections with Hackney, Tower Hamlets or Newham. Additionally, we are determined to increase the diversity of the current Board in line with our organisational EDI Objectives. For this reason, we are actively seeking candidates from the Global Majority (all non-white ethnic groups, including Black, Asian, and other groups previously labelled as "ethnic minorities" or ‘BAME’).

Previous experience in the voluntary sector, adult social care, NHS, or similar relevant experience to the work of AUKEL would be helpful. As would communications/marketing experience. However, this is potentially a developmental role where you will gain knowledge and experience of charity governance – so the most important thing is your commitment to our organisational aims and your local connection.

You must want to improve the lives of older people across East London and understand the impact disadvantage and discrimination has on the life chances of our local population. You will be curious, collaborative and ambitious and able to commit to an average of one-to two days a quarter (most meetings are in the evenings).

If you're new to being a trustee, we can offer additional training and pair you with a fellow trustee as a ‘buddy’ to help guide you. They’ll be there to walk you through trustee materials, answer any questions, and provide support along the way.

Full role description can be found in appendix 1

What I get out of being on the AUKEL Board

'I continue to be impressed with the extent of the help AUKEL provides in our communities. The need for the service is increasing as the cost-of-living crisis deepens. I see the Trustee role as an enabling role. I enjoy rolling up my sleeves alongside my fellow trustees to tackle some challenging issues with our combined skill sets. I particularly enjoy working on the new People sub-committee and I can sense a renewed enthusiasm for finding ways to optimise the Trustee contribution.' (Teresa, a current trustee)

New Trustees will complete an induction to the organisation and the Board. This will include site visits and meetings with the CEO, Senior Management Team, Chair and Board members. During your induction you’ll have the opportunity to really understand our services and get to know our team. You’ll be able to ask any questions you want and visit any service you wish!

Time commitment

The full Board meets quarterly on Wednesdays from 6.00 – 8.00pm in our Hackney centre.

We hope that all our trustees additionally sit on a sub-committee which reflects their interests and/or expertise. All the Committees meet quarterly the Finance Committee meets on Thursdays from 6.00 – 8.00pm usually face to face in Bethnal Green, the People Committee 5 meets quarterly on Mondays from 6.00-7.30pm online, and the Service Development Committee usually meets from 6.00-7.30pm on Thursdays online.

Travel expenses can be reimbursed.

Board members may be asked to commit additional time to support staff recruitment, review tenders and share expertise.

The agenda and papers for each meeting are usually emailed to Trustees a week in advance.

How to apply

If you are interested in being considered for this role please submit your CV/LinkedIn profile with a covering letter explaining why you wish to join the charity and the skills/experience you will bring to the Board.Please visit our website for the recruitment email address.

Potential candidates are welcome to have an informal conversation about the role. Please visit our website for the recruitment email address.

Closing date is the 30th of June.

Appendix 1

Trustee role description

The Board is responsible for the smooth-running of the organisation and supporting the Chief Executive. You will be supporting our 70+ members of staff and part of our 80+ strong volunteer team. You will also have the opportunity to learn about how to tackle the challenges that our beneficiaries face, and how to deliver appropriate co-produced services that enrich older people’s lives and enhance the whole community of East London.

Main tasks

• Contribute to Board meetings, helping to give firm strategic direction to the organisation, setting policy and targets and evaluating performance.
• Make decisions for the benefit of Age UK East London, exercising independent judgement and declaring any interests, exercising reasonable skill, care and diligence in carrying out activities.
• Be familiar with the rules that govern Age UK East London (Articles of Association) and make sure we follow those, Charity Law, Company Law and all other relevant legislation and regulations.
• Ensure the organisation’s financial stability, overseeing the setting of the budget and monitoring variance against the budget (the Board also has a Finance Sub-Committee to help oversee this).
• Ensure that we use our resources in line with our Articles and the requirements of funders, and that our accounts are a ‘fair and true’ representation of our finances.
• Safeguard the values of Age UK East London a maintain positive reputation for the organisation and its work.

Person specification

We’re looking for someone who:

• Cares about older people and wants to make a positive difference in their lives.
• Is open-minded, fair, and respectful, and values the opinions and experiences of others.
• Understands equity, diversity, and inclusion and its impact on older people and organizational practices
• Is committed to the charity’s mission, values, and social impact.
• Is reliable, committed and can dedicate some time to attending meetings and getting involved in the charity’s work.
• Is willing to learn about the charity’s work, the role of a trustee, and the challenges older people face.
• Can work well with others as part of a team, sharing ideas and supporting the charity’s goals.

It would be helpful (but not essential) if you:

• Have personal or professional experience with older people, or an understanding of the issues they face.
• Have lived experience or a connection to the charity’s mission.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

The Night Stars is a volunteer night-safety initiative run by Westminster City Council. The program aims to provide a welcoming place for all and collaborate to ensure that Westminster’s nightlife remains a safe, inclusive, and enjoyable experience for residents and visitors alike. Volunteers are there to help anyone who finds themselves in a vulnerable situation, whether they need water, someone to talk to, or a safe place to sober up.  It is delivered across the West End, and focuses on areas such as Soho, Piccadilly, Leicester Square, and Embankment, and operates on Fridays from 19:00 pm to 04.00am. 

This is great opportunity for students to gain volunteer experience and key skills necessary for future success. We have many volunteers, and it is a wonderful way for them to make friends and new connections, as well as learn more about London's night-time economy.

The role is highly flexible, but your aim will be to:

• Act as an ambassador for the night-time economy and interact with visitors and local businesses to create a safe and enjoyable experience.
• Provide information, advice and practical support to visitors and vulnerable people
• Signpost people to support services if required.
• Be part of the wider strategic partnership in the area which is supporting and protecting visitors. In other words, interacting with emergency services such as the police, ambulance services, BIDS, and council enforcement staff, to ensure that Westminster remains safe.
• Look after those who are unable to keep themselves safe, and support them to get home without coming to harm

During patrols, volunteers may engage with:

• Intoxicated or Lost Individuals in need of assistance 
• Victims of Crime, such as theft and assault
• Individuals in Need of Emotional or Mental Health Support
• Venue Security and Emergency Services
• Council Enforcement Staff, such as City Inspectors or Anti-Social Behaviour Officers

Skills Required

• Empathy for the needs of vulnerable people.
• Excellent team player.
• Outgoing, friendly, and positive character.
• Good communication skills.
• Able to use your own initiative but able to ask for help when needed.
• Willing to work unsociable hours.

Training and support

• Alcohol and Drugs Awareness: Handling intoxication situations.
• Conflict Resolution: Managing aggression.
• Adult and Child Safeguarding: Ensuring safety and protection.
• Women’s Vulnerability Awareness: Intervening in vulnerable situations.
• Anti-Sexual Harassment: Preventing and addressing harassment.
• Communication: Effective interaction techniques.
• Emotional Support: Assisting distressed individuals.
• First Aid: Basic emergency medical skills.
• Equipment Use: Proper handling and operation.
• Counter Terrorism: Guidance on safety procedures.
• Employee Assistance: Access to the council's support services.

These trainings ensure that volunteers are well-prepared to handle various situations effectively and safely.

Benefits to volunteers

• The satisfaction of knowing that you are making a difference to vulnerable people.
• Building self-confidence and the ability to work flexibly.
• Ability to undertake specific training and gain experience of supporting the vulnerable and conflict resolution.
• Opportunity to meet new people and learn more about London’s night-time economy.
• Working as part of the team and wider strategic partnership for the night-time economy.
• Offers great experience to anyone considering a career in the social sciences, health or social care, medicine, public engagement, crime prevention or a career that requires effective communication, dynamic problem solving, and teamwork.

This flexible home volunteering role is worthwhile and rewarding. Make a real difference writing letters. As a Volunteer Penpal Writer you’ll be a key member of the Letterbox Team. Your letters will cheer someone up and establish a trusting, supportive relationship with a client who might be lonely or socially isolated.

What tasks can this role include (some or all of the following):

• Writing letters to clients
• Building trust and companionship with a client through correspondence. Omega befriends a variety of people including: caregivers, the lonely, isolated or people with ill-health.
• Liaising with the Letterbox Team by email or post.
• Respecting service standards, appropriate boundaries and recognising the policies and procedures that are necessary when befriending adults at risk.
• Making suggestions to help us improve the service we provide to clients and Volunteer Pen pal Writers.

This role could be for you, if you:

• Enjoy writing and receiving letters
• Are enthusiastic and self-motivated
• Associate strongly with Omega’s values and strategy
• Have knowledge or understanding about a variety of client issues including caring, feeling isolated and lonely and its impact on people and society
• Have satisfactory written and inter-personal communication skills
• Recognise the importance of confidentiality and can show this in practice
• Are committed to inclusion, treating people with dignity and respect

What support and training will be provided?

• Feedback from clients and colleagues
• Regular and ongoing support from Letterbox Team Leader
• Answering questions
• Stationary and pre-paid envelopes can be provided making the service free.
• Opportunity for peer support events and invitation to Omega events
• Reward system and opportunity for volunteer of the month rewards

What are the benefits for you?

• Knowing you are making a difference to someone’s life by doing something you enjoy
• Joining the Omega Team, who are taking action against loneliness and isolation as well as helping people in crisis
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Location of the role:

• Mainly your home

When are you needed?

• At a time to suit you

About Us:

The Orpheus Centre is a specialist further education college and charity working to support young disabled adults, who are passionate about the arts, to achieve their potential and lead independent lives.

Set up by musician and songwriter Sir Richard Stilgoe, Orpheus offers learning, supported housing and personal care on the same site in Godstone, Surrey.

Volunteer Role:

Collection Box Coordinator – 2 hours a week

Why volunteer:

Through volunteering with us you will gain a greater sense of purpose and help with fundraising for Orpheus. You will coordinate the regular collection and replacement of Orpheus donation boxes within the local area and liaise with other volunteers to inform them which boxes need collecting. You will also need to maintain our database, inputting current and new locations, reporting stolen or broken boxes, researching new locations to distribute boxes and inform the Community Fundraiser.

This role would suite someone who is self-motivated, have a confident manner and experience of dealing with the public face-to-face. Experience using excel spreadsheets or databases would be beneficial, however we can provide training if necessary. You’ll need to be reliable, an excellent communicator, have a friendly and enthusiastic personality and committed to helping. Being a car driver will help you within this role.

You will have a mentor who will help and guide you when you first start volunteering at Orpheus.

Training:

Role relevant training, including Equality, Diversity and Inclusion and Safeguarding will be given prior to start date. There is also the opportunity to attend our Learning Support training.

On-going support will be available throughout your time at Orpheus.

Benefits/What you’ll get:

• Experience of volunteering in an education setting.
• Working within a team as well as independently.
• The opportunity to meet new people and having fun.
• Develop confidence, empathy, listening and communication skills through working with our students.
• Gain experience in the charity sector.
• Opportunities to volunteer at other fundraising or on site events at Orpheus.
• Free on-site parking and expenses claimed back.
• Discounted lunches.
• Volunteer social events, like our Volunteer Tea Party.

Safeguarding:

Orpheus is committed to safeguarding and promotes the welfare of all service users. We are committed to the promotion of equal opportunities.

This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974.  It is therefore subject to an Enhanced disclosure through the Disclosure Barring Service (DBS).

Equality & Diversity:

• To enforce the zero tolerance policy of all forms of victimisation, discrimination and harassment in the workplace.
• To be tolerant of differences and use respectful language.
• Ensure professional standards and boundaries are clear.
• To treat everyone respectfully.

Application Process:

Once your application has been received it will be reviewed, you may then be invited in for an informal interview.

Your references will be checked and you will need to complete the online DBS application before bringing the relevant documents in to be checked.

You will then need to attend all of our training. This can all take 3-4 weeks to be completed before you start volunteering with us.

We look forward to hearing from you.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

A bit about this role

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

What can you expect to be doing?

• Supporting and encouraging a team of fundraising volunteers in the Mid-Sussex area
• Planning fundraising events and activities with your team
• Allocating tasks before and during fundraising events
• Keeping financial records from fundraising events
• Encouraging and promoting a professional image of Cats Protection 
• Following policies and guidelines and ensuring licences and permits are obtained for events

A bit more information about this role and the team

• This is a flexible role. The amount of time you offer can work to your availability and convenience.
• There may be opportunities for your activities to be fully remote and/or admin based if you'd prefer.
• You will need your own transport if you wish to attend events, ideally a car or van since items, stock and equipment will usually be needed.
• We ask that you complete training to support you in your role. This can be completed online if you have access to the internet and the necessary device (computer/laptop/tablet etc). Support can be offered or paper versions of much of the training if needed.

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Great people skills and the ability to bring out the best in others
• Excellent organisational skills
• The ability to prioritise and delegate
• An appreciation of the importance of handling money and charity resources responsibly
• Fine-tuned communication skills and a passion for engaging with people within your local community
• Basic IT skills to use Cats Protection systems - training and support can be provided
• Committee volunteers need to be aged 18+

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Applicants will be asked to complete an application form and provide details for two references

*APPLICATIONS CURRENTLY OPEN FOR MALE IDENTIFYING VOLUNTEERS ONLY*

Men Who Talk is a UK registered charity, running twice weekly online peer-to-peer support groups for men aged 18+ across the UK. The groups take place between 7:00pm - 8:30pm every Wednesday evening, and 14:00 - 15:30 every Saturday afternoon. 

Our groups are supportive spaces for men aged 18+ to come and talk openly about what's on their mind. All groups are free to attend and follow the evidence based model of peer support. 

Volunteers are required to be online from 6:45pm to 8:45pm on a Wednesday evening, and from 13:45 - 15:45 on a Saturday, and are required to facilitate around 1 group per month. Volunteers are asked to commit to an a minimum of 6 months of volunteering in the initial stage. 

All groups are facilitated by 2 facilitators, and follow a semi-structured pattern.

We are looking for passionate men with some experience of groups facilitating or working in mental health settings to come join us as facilitators. Experience in using online platforms such as zoom is essential. 

A degree in psychology is preferred but not an essential requirement.

You must have the right to live and work in the UK in order to join us, MWT is unable to sponsor any visa applications. Fluency in conversational English and a firm grasp of technology is also required. 

Why Join MWT? 

Men Who Talk is an exciting, fast growing charity, creating new spaces for men to talk openly about what's on their mind. 

We have a diverse team full of talented and passionate individuals who are committed to changing the face of mens mental health across the UK. 

As well as the opportunity to join the organisation at an exciting stage of it's development, volunteers also have the opportunity to develop their own skills and have regular chances to feed into the creative and strategic development of the organisation. We also provide enhanced safeguarding adults training, and the opportunity to develop key skills to enhance a career in mental health. 

PLEASE NOTE: We are only able to accept applications from individuals who already have the right to live and work in the UK. 

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

A bit about this role

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

What can you expect to be doing?

• Supporting and encouraging a team of fundraising volunteers in the Horsham and district area
• Planning fundraising events and activities with your team
• Allocating tasks before and during fundraising events
• Keeping financial records from fundraising events
• Encouraging and promoting a professional image of Cats Protection 
• Following policies and guidelines and ensuring licences and permits are obtained for events

A bit more information about this role and the team

• This is a flexible role. The amount of time you offer can work to your availability and convenience.
• There may be opportunities for your activities to be fully remote and/or admin based if you'd prefer.
• You will need your own transport if you wish to attend events, ideally a car or van since items, stock and equipment will usually be needed.
• We ask that you complete training to support you in your role. This can be completed online if you have access to the internet and the necessary device (computer/laptop/tablet etc). Support can be offered or paper versions of much of the training if needed.

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Great people skills and the ability to bring out the best in others
• Excellent organisational skills
• The ability to prioritise and delegate
• An appreciation of the importance of handling money and charity resources responsibly
• Fine-tuned communication skills and a passion for engaging with people within your local community
• Basic IT skills to use Cats Protection systems - training and support can be provided
• Committee volunteers need to be aged 18+

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.

This role could be for you, if you:

• Would like to make a real difference in someone’s life
• Want to challenge loneliness and can commit to a weekly phone call
• Are a good listener
• Are empathetic, patient and of a caring nature
• Have good verbal and inter-personal communication skills
• Recognise the importance of confidentiality and can uphold this in practice
• Are committed to inclusion and treating people with dignity and respect

Requirements of a Befriender include:

• Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
• Completing an online call log record promptly after each phone call
• Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
• Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
• Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

Benefits of this role may include:

• Knowing you are making a difference to someone’s life
• Joining the Omega Team who are taking action against loneliness and isolation
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Support and training provided:

• Omega Chatterbox induction program
• Safeguarding training
• Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
• Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
• Monthly Befriender group support meetings via the Zoom app

Location of the role:

• Home-based

When are you needed:

• Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

We are seeking enthusiastic volunteers from all walks of life in Herefordshire to befriend and mentor a young person in care. This is a meaningful opportunity to make a significant impact in a young persons life.

 Children and young people in care deserve to have a trusted adult who can share their time, engage in activities, and provide a safe and fun friendship. Your visits can easily fit into your schedule, allowing you to balance your commitments while being a positive force in someone’s life.

We ask for a commitment of just a few hours once a month for a minimum of two years. We cover activity and travel expenses. 

If you’re interested in this rewarding opportunity or you have any questions, please let us know. Looking forward to hearing from you.

OneSpirit Interfaith Foundation was established as an educational charity in 2003. Our aim is to develop spiritual awareness and to support people of all faiths, and none, by delivering a range of training programmes that allow open-hearted adults to serve their chosen communities through Ministry, Spiritual Counselling and in supporting life’s transitions. Our interfaith ministers bring unconditional love and radical commitment to members of the public through ceremony, ritual, spiritual counselling, and other methods of support.

We are seeking new trustees, with a focus on marketing and/or legal experience, with a commitment to the vision and purpose of the organisation to join our board. Trustees are appointed for a term of 4 years and are essential to the progress and growth of our organisation.

Organisational purpose:

To benefit the public by the education of mature adults in:
• the core principles of the world’s religions, faiths, and spiritual traditions;
• principles and methods of forgiveness, reconciliation and peace-making;
• and the practice of non-denominational spiritual and pastoral service in the community.

Our Vision

is a world in which humanity awakens into an inclusive global spirituality that encompasses us all in the field of love and life.

Our Mission

is to work towards evolving consciousness in the world, by facilitating open-hearted people to awaken to inner leadership and their capacity for forgiveness, reconciliation, and peace-making.

Ideally, you will have experience working in a not-for-profit organisation and will be passionate about spiritual life and faith-freedom. We would particularly love to hear from anyone with experience of Human Resources, Adult Education, Financial Management, Fundraising, Legal, and IT.

Formal trustee meetings take place with senior staff quarterly, and we hold up to nine trustee-only meetings annually. To ensure our work is collaborative, we also have an annual two-day gathering of trustees and the wider leadership team. All trustees are volunteers, with expenses available for travel to and from meetings and other incidental expenses where applicable. Please note that meetings are currently being held via Zoom.

We have a strong commitment to diversity and aim to reflect the diversity of the communities we work with on our Board of Trustees. We welcome all candidates irrespective of sex, gender, sexual orientation, marital or civil partnership status, race, nationality, ethnic or national origin, culture, religion, age, responsibilities for dependants, physical/mental disability (“protected characteristics” as per the Equality Act 2010), economic status or offending background.

We welcome both OneSpirit ministers and candidates who are not OneSpirit ministers.  However, we expect all candidates to adhere to OneSpirit’s code of ethics.