Adult services manager jobs
Age UK is looking for an experienced front-line customer service professional to join their Supporter Engagement Team as their Supporter Engagement Executive. You will act as the first point of contact for members of the public and our supporters, delivering the charity's strategic objectives through the delivery of outstanding customer service and complaint handling. You'll be joining a small friendly team of seven established Supporter Engagement professionals and will work closely with colleagues across the organisation, including our Fundraising and Campaigns teams.
This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (near Tower Hill tube station) and currently you'll be expected to attend the office at least once per month for mandatory team days, or more often as needs arise.
Shortlisted candidates will be invited to an in-person interview on Thursday, 29th May at our London office EC3N 2LB.
Age UK internal grade - 8L
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P
Experience
* Experience of working in a front-line customer service function within an office environment. (A), (I)
* Experience of complaint handling both via the phone and in writing. (A), (I), (T)
* Experience of using databases/CRM systems to update customer information. (A), (I)
* Experience of applying GDPR in a customer service role. (I)
Skills and knowledge
* Excellent written and verbal communication skills - able to adapt communication style according to the needs of the customer. (A), (I), (T)
* Understanding of data protection principles & GDPR. (A), (I)
* Demonstrate excellent attention to detail when processing personal data, taking card payments and handling customer queries and complaints. (A), (I), (T)
Personal attributes
* Ability to handle emotionally charged customer interactions and respond effectively towards customers who may display challenging behaviour. (A), (I)
* Ability to handle & prioritise multiple tasks and decisions and proactively seek solutions, sometimes without immediate support. (I)
* Demonstrate agility and flexibility in day-to-day work by being adaptable to take on tasks when required in order to respond to fluctuating volumes of inbound customer contact and workload. (I)
* Ability to work effectively with internal and external stakeholders to investigate complaints with professionalism, impartiality and diplomacy. (I)
* Demonstrate empathy and warmth when responding to customers in vulnerable circumstances both via the phone and in writing. (I), (T)
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK's Telephone Friendship Service is recruiting for 4 Friendship Coordinators to join our growing team!
Loneliness is a major issue that is now widely recognised in society today, particularly amongst older people. By scheduling weekly calls from our trained volunteers, Age UK's National Telephone Friendship Service provides older people with a chance to make a new friend from the comfort of their home.
As a Friendship Coordinator, you will play a vital role in coordinating and supporting the thousands of matches between our members and volunteers across the UK. Whether you are answering emails and calls, ensuring safeguarding measures are upheld or supporting members and volunteers through the onboarding processes, you will be helping to ensure this much needed service reaches those who need it most, in a safe and efficient manner.
Utilising your excellent customer service skills, you will be the first port of call to support our volunteers and older members - so you'll need to be comfortable spending a lot of time on the phone and communicating by email. You'll also need to be passionate about supporting older people and have a good understanding of older people's needs.
This role can either be based at our office in Blackpool, or in Ashburton Devon. We offer a hybrid model of home and office based-working, so you will need to be within a reasonable distance of either the Blackpool or Devon office and be willing to travel there regularly. As a guide, the team currently work from the office once a fortnight but please be aware this could increase in the future.
You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.
In your Supporting Statement, please include examples of how you meet the Must Have criteria below.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
* Excellent communication skills - both written and verbal (A, I, T)
* Confident and friendly telephone manner (A, I)
* A passion for supporting older people (A, I)
* Excellent IT skills including Microsoft Office (A, I, T)
* Ability to manage a busy workload (A, I)
* A commitment to promoting equality and diversity (A)
* Being a positive team player. (A, I)
Great to haves:
* An understanding of older people's issues (A, I)
* Experience supporting volunteers (A, I)
* Knowledge of safeguarding issues (A, I)
* Experience of working with older people over the phone (A, I)
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this role description does not describe any individual role holder. In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
Office attendance is currently once a fortnight, however, we do reserve the right to request staff attend the office more regularly in line with service
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK has an exciting opportunity to join their fantastic team in Borehamwood! (South Hertfordshire).
We are recruiting for a Shop Manager to manage the day to day running of our shop on Shenley Road (WD6).
As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.
This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.
If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people, then this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- A 35 hour working week
- 25 days holiday + bank holiday allowance
- A generous pension - we will contribute 8%
- Great discounts and rewards through Blue Light Card and BenefitHub
- Life assurance, Bupa health cashback plan
- Tickets for Good - Free and discounted tickets for events
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our team as a Communications Manager where you will be the voice of MSI UK!
Our Digital, Marketing and Communications team is expanding! We are looking for a passionate and pro-choice communications manager to join our team and support people accessing reproductive healthcare services in the UK.
Location: Hybrid (expectation to travel for team days/as business requires)
⌚ Contract Type: Permanent, 35 hours per week
Salary:
- Starting from £42,213.23 - £46,434.55 for base locations outside of London, dependant on experience and location
- Starting from £46,434.55 - £51,078.01 for base locations inside of London, dependent on experience and location
Role Overview:
As our Communications Manager, you will take the lead on internal and external communication activities, leading brand awareness strategic projects. You will work with departments across the organisation to share our work to improve access to reproductive healthcare and rights.
If you have a good understanding of issues affecting access to reproductive healthcare in the UK and are passionate about supporting people to access essential abortion, vasectomy and contraception care, we want to hear from you!
What can we offer you?
- Competitive family friendly benefits to support your family and working life
- Market leading Aviva pension provider up to 5% employer contribution
- Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
- Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card
In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!
Key Responsibilities:
- Lead and manage internal and external communications activities.
- Collaborate with colleagues across the organisation to foster collaboration and ensure consistent messaging.
- Plan and execute successful communications strategies and plans.
- Act as a brand guardian, working closely with departments and external agencies on key publications (e.g., Safeguarding Report, Quality Accounts).
- Use initiative to drive communication projects forward and define communication strategies.
What we’re looking for:
- Proven track record in communications management.
- Excellent verbal and written communication skills.
- Ability to work autonomously and collaboratively.
- Strong project management skills.
- Experience in developing and executing communication strategies.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.





The client requests no contact from agencies or media sales.
Role: To support adults (19+) or young people (aged 12 – 19) who have experienced any form of sexual violence
Hours required: Flexible, although most sessional counsellors work with a minimum of 8 clients a week.
Rates: Rates are £25-£30 per session, counselling rooms provided free-of-charge.
Qualifications: Counsellors must be qualified and have completed a course by a recognized accrediting body such as, but not limited to, BACP or UKCP.
Time/Locations: Counsellors work flexibly, but we are currently prioritising counsellors able to work face-to-face and at the times outlined in the role description to meet the needs of our clients.
To Apply: Please complete the application form, which can be downloaded from our website
Application deadline: 10am, Monday 2nd June 2025.
Interviews: Young Person’s Sessional - Monday 16th June / Adult Sessional - Monday 23rd June.
Start date: As soon as possible, subject to receipt of satisfactory references and enhanced DBS check.
Mandatory specialist sexual violence training dates: To be confirmed.
What we expect from our sessional counsellors:
· All counsellors must abide by BACP’s Ethical Framework for Good Practice in Counselling and Psychotherapy.
· All counsellors must attend and complete specialist training.
· Attendance at one CARA Meeting per month.
· Attendance at monthly meetings with a CARA Point of Contact.
· Attendance of clinical supervision, in line with BACP guidance, provided by a CARA-approved supervisor.
· Commitment and understanding of the importance of clinical supervision.
· An open, non-judgemental and reflective attitude.
· Commitment to keep and maintain confidential database records.
· Demonstrable understanding of safeguarding, both in relation to children and to vulnerable adults.
· Reliability.
· Counsellors will be working with clients on behalf of CARA and not on a private basis. As such, they will be bound by CARA’s processes, policies and procedures.
· Commitment to the feminist ethos of CARA.
· Willingness to commit the necessary time to supporting vulnerable clients.
What the counsellor can expect from us:
· Full training and support will be provided.
· Ongoing training opportunities.
We welcome applicants from diverse backgrounds and those with additional language skills, including BSL.
The client requests no contact from agencies or media sales.
They also offer:
- 25 days annual leave (plus bank holidays) and a discretionary Christmas closure
- Benefits platform with discounts on retail, dining and days out
- Salary sacrifice schemes for gym, bicycles and nursery/childcare
- Access to a free Employee Assistance Scheme to support you inside and outside of work
- Enhanced maternity and paternity pay
Location: Across all sites, predominantly Walthamstow Wetlands and Camley Street Natural Park
Flexible working: This role is site based with typical working hours of 9-5pm. Flexible working requests are available from day one. They would also consider applications from part time applicants working 4 days per week.
Role & Responsibilities
As their portfolio of buildings and facilities expands, they require a dedicated Facilities Manager to oversee their routine maintenance and reactive repairs, ensuring statutory compliance of their venues in a systematic and proactive approach. This is an exciting time to join the Reserve Operations team is in a period of growth, with the acquisition of new premises and public spaces, the post holder will work across a variety of new purpose-built structures and listed heritage buildings.
You’ll look after:
- Statutory compliance (ensure buildings are complaint and safe, creating and maintaining a schedule of Planned Preventative Maintenance, carry out regular audits)
- Budget management and contractor procurement
- Contribute to health and safety within their visitor centres
- General site support (security including CCTV and alarms, supporting the wider café teams and conservation teams with maintenance and management of facilities)
Their ideal Facilities Manager
They’re looking for someone with experience coordinating facilities, both soft and hard services, and with a methodical working style with:
- Experience overseeing the facilities management of a premises or building
- Knowledge of PPM schedules and reactive repair processes
- Excellent understanding of health and safety legislation and best practices
- Strong coordination skills
- Experience in managing budgets and controlling costs.
(Please see job description for full person specification)
Closing Date: 9am 26th May
Interviews: Are scheduled to take place on 2nd June and reasonable adjustments will be offered to all candidates including the choice to meet online or in-person.
Does this sound like you? They’d love to hear from you!
Their vision is a London alive with nature, where everyone can experience and enjoy wildlife. In order to achieve their goal of engaging everyone in protecting wildlife for the future, they know that their staff team needs to better reflect and represent all of London’s communities. Read more about their commitment to Equality, Diversity and Inclusion on their website. They are also committed to ensuring the safety and wellbeing of children, young people and adults at risk is at the heart of their engagement with people, read more about their commitment to Safeguarding on their website.
REF-221656
About Us
King’s Global Health Partnerships works with health facilities, academic institutions and governments to strengthen health systems and improve the quality of care in five countries: Somaliland, Sierra Leone, the Democratic Republic of Congo, Zambia and The Gambia. We bring together health, academic and international development expertise from King’s College London, the UK’s National Health Service (NHS) and our international partners to:
- Educate, train and support healthcare workers
- Strengthen healthcare and training institutions
- Enhance national health policies and systems
We connect UK and African health professionals, providing training, mentoring and hands-on support; and undertake collaborative research to inform policy and practice. We also support our partners by providing access to funding, networks and development opportunities. Through these long-term partnerships and our global volunteering scheme we promote skills and knowledge exchange, and mutual learning that contribute to building a stronger health workforce and improved quality of healthcare both internationally and in the UK.
Our partnership in Somaliland is over twenty years old and over that time we have built a track record in health workforce development. With a focus on Maternal and Child health we have supported our partners in Somaliland to strengthen pre-service education and training for the next generation of doctors, nurses and midwives.
Our partnership in Zambia is six years old. King’s Global Health Partnerships (KGHP) initiated a long-term partnership with Arthur Davison Children’s Hospital and Ndola Teaching hospital, in Ndola province, Zambia. Work in Zambia has focused on maternal and newborn health, breast cancer surgery, antimicrobial stewardship and health worker wellbeing.
KGHP is based within the School of Life Course & Population Sciences. The School of Life Course & Population Sciences is one of five Schools that make up the Faculty of Life Sciences & Medicine at King’s College London. The School unites experts across 5 departments, Women and Children’s health, Nutritional Sciences, Population Health Sciences, Ophthalmology and Twins & Genetic Epidemiology, overall covering the complexities of life course health & disease from individual cells molecular genetics to whole population level.
Our research links the causes of common health problems to life’s landmark stages, treating life, disease and healthcare as a continuum. We are interdisciplinary by nature and hugely successful: 91 per cent of our research submitted to the Subjects Allied to Medicine (Pharmacy, Nutritional Sciences and Women's Health cluster) for REF was rated as world-leading or internationally excellent. We use this expertise to teach the next generation of health professionals and research scientists. Based across King’s Guy’s, St Thomas’, Waterloo and Denmark Hill campuses, our academic programme of research, teaching and clinical practice is embedded across all SLCPS departments.
About the role
We are looking for a Programme Manager to lead on the management of our current programme activities in Somaliland and Zambia. The role will lead on the management of various grants/ projects within our Somaliland and Zambia partnerships as well as strengthening our partnership approaches in these two countries. The role will be responsible for project closeout, startup of new projects secured as well as developing new funding proposals to support the aims as set out in our partnership and organisational strategies.
About You
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- BSc or MSc in Global Health or International Relations or aligned subject
- Relevant experience managing multiple projects (including large and complex grants/contracts) throughout the full project cycle, preferably projects delivered by consortiums
- Relevant experience working collaboratively with partner organisations in low resource settings
- Financial management and budgeting experience for complex multi-year, multi-partner projects
- Experience of developing MEL strategies for large and complex programmes, including developing indicators, theories of change, learning processes
- Experience coordinating and managing the development of successful funding proposals including institutional donors such as FCDO and the DHSC
- Significant experience in donor compliance and relationship management, preferably including trusts and foundations and institutional donors
- Committed to equality, diversity and inclusion, actively addressing areas of potential bias
Desirable criteria
- Knowledge/expertise of global health, health systems strengthening, or health workforce
- Exceptional planning, organisation and execution skills
- Strong communication skills: written and verbal
- Experience of managing and developing staff from different backgrounds
- Strong IT skills including Excel, Word, Outlook, PowerPoint and databases
The client requests no contact from agencies or media sales.
The Maggie Oliver Foundation (TMOF) exists to create a society where survivors and those at risk of childhood sexual abuse and exploitation (CSAE) are empowered to live fulfilled and successful lives, where every survivor is treated with dignity, respect, and as an equal and valued member of society.
We support adult survivors and their loved ones in transforming the pain of their abuse into strength, helping them recognise their own resilience, develop healthy coping strategies, build self-confidence, and embrace positive opportunities for the future.
72% of adults who experienced sexual abuse as a child do not tell anyone at the time of the abuse. A third of children never tell anyone about their abuse. In the last year alone, we have supported over 750 survivors of sexual abuse and exploitation.
Our purpose is to support people of all ages and backgrounds who have experienced sexual abuse, offering help, advice, and therapeutic interventions to aid their recovery and help them move forward with their lives. We are also committed to raising awareness, advocating and campaigning, and providing education and guidance across the UK to help protect those at risk of sexual abuse.
About the role
As our new Operations Manager, you will oversee and drive the effective day-to-day running of the organisation. This is a unique opportunity to play a pivotal role in a growing charity dedicated to empowering survivors of abuse.
You will support the Chair and work closely with the Emotional Support Manager to deliver strategic and operational objectives. This hands-on role suits someone highly organised, driven, and passionate about making a difference.
You will share responsibility for creating and implementing effective and efficient systems and processes to ensure the charity’s development and smooth running. You will work very closely with our Emotional Support Manager to deliver services and strategy to a high standard. You will be responsible for managing and motivating the advocacy team and be willing to learn all about the organisation’s work.
We need somebody to drive progress with the same determination and compassion demonstrated by our staff and volunteers delivering our operational services.
As part of a small, close-knit team, you will lead internal operations, financial oversight, and governance while contributing to strategic planning, staff support, and partnership development.
Who we are looking for
We seek an enthusiastic and committed Operations Manager with experience working at a senior level, ideally within the charity sector. You’ll bring your operations expertise and be willing to be hands-on with the day-to-day running of the organisation. You’ll be able to help translate strategy into action and have excellent communication skills.
Above all, we need our Operations Manager to be committed, engaged, and ready to play an active role in driving the organisation forward.
Lead Worker x 3 (Mental Health) - Vulnerable Adults Service (VAS)
Location: Birmingham
Salary: £24,570 per annum
Hours: 37.5 hours per week
We are the leading provider of mental health services in Birmingham and the West Midlands. Our Vision is “Better Mental Health for All” and our values of Respect, Partnerships, Recovery, Wellbeing and Prevention are at the heart of what we deliver. Birmingham Mind has a well-earned reputation for excelling in quality delivery and plays a key role in supporting and influencing the wider mental health system across the city.
The Vulnerable Adults service (VAS) consists of two branches - Lead Worker and Supported Accommodation. These sister services work in close partnership to provide consistent, flexible support across Birmingham 365 days a year from 9AM-9PM.
Birmingham Mind believes in empowering citizens to have a voice in the delivery of their support and to be active in their communities and in the organisation. We have client involvement at every level of decision-making.
We have an opportunity for an approachable and communicative individual to work with clients in a holistic person-centred way to build independence, community networks and improve quality of life. You will work with people experiencing a variety of mental health conditions, including individuals with dual diagnosis, complex needs and challenging behaviour and will ensure that they feel supported, as the embark on their journey to improve their wellbeing and build interdependence. It takes a village to help us grow, so you will be there to ensure that they engage in their community and build social networks. You will encourage them to constantly improve their physical and mental wellbeing, by attending relevant appointments and ensure access to health services. It is more than that too, it is also about helping them with finances, reducing debt, and understanding the importance of budgeting, as well as finding new skills through employment or education. You will work closely with each individual, reviewing personalised support plans and maintaining relevant assessment documentation, identifying any new barriers or changes in their circumstances that may have an impact on the achievement of their goals.
With experience of working in the mental health field, you will demonstrate a good understanding of the obstacles that can be faced and how to overcome them to reach certain goals. You will be able to empathise with the daily struggles that people face and will have a commitment to user involvement and empowerment. As an ambassador for Birmingham Mind, you will share our values and ethos, as you deliver each support plan and remain focused on the end result.
This is a challenging yet rewarding role; one where you can be confident that you are making a difference in someone’s life and positively impacting individual growth.
Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
The closing date for applications is Sunday 18 May 2025
Interviews will be held on Thursday 5, Friday 6 and Wednesday 11 June 2025
About SafeLives
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.
Together we can end domestic abuse. Forever. For everyone.
About the role
This role is an exciting opportunity to help transform the response to domestic abuse by ensuring the sector is evidence led. SafeLives holds the largest datasets on victims and perpetrators of domestic abuse nationally which you will use to inform our ambitious policy and research agenda. Working alongside our practice experts, survivors of abuse, and our expert research team, you will help to answer important questions about what works in ending domestic abuse.
This Data Analyst position will primarily work within the Drive programme team. They will be responsible for working with and supporting the Senior Data Analyst and Data Team Manager to develop and deliver rigorous, sector leading data, analysis, and recommendations. Working closely with the Drive Practice, National Systems Change and Restart teams, this role will primarily focus on data collection, quality assurance, management and reporting through the Drive Case Management Systems.
Hours: Full-time, 37.5 hours per week.
Contract: Fixed term contract until June 2027 (with the possibility of an extension).
Location: Bristol based with some travel across the UK.
About the Drive Partnership
The Drive Partnership is a partnership between Respect, SafeLives and Social Finance. We came together in 2015 around a shared ambition to change the way statutory and voluntary agencies respond to high-harm, high-risk perpetrators of domestic violence and abuse. Today, we are still working together to transform the national response to perpetrators of domestic abuse. The Drive partners provide ongoing governance and leadership for all of our work through a joint project board.
The Drive Project
The Drive Project is our flagship intervention working with those causing harm in their relationships to prevent abusive behaviour and protect victim-survivors. Service users have been assessed as posing a high-risk, high-harm level of domestic abuse to the people that they are in intimate or family relationships with. They also often have multiple needs and are resistant to change. The Drive Project has an intensive case management approach that challenges service users to change and works with partner agencies – like the police and social services – to disrupt abuse.
Benefits
- 34 days' holiday incl. public holidays
- Flexible working e.g. compressed hours
- Cycle to work scheme
- Eye care vouchers
- Pension scheme with 4% employer contribution
- Childcare vouchers
- Employee assistance programme
- Clinical supervision
- Holiday purchase scheme to buy up to an additional 5 days
- Enhanced family leave policies
- Enhanced sick pay
- Professional development fund
- Individual learning budget
- Restorative practice training
- Time off in lieu
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: 28 May 2025.
SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.
No agencies, please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Legacy Marketing and In Memory Manager
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
The Legacy Marketing and In Memory Manager is an exciting new role at MDUK, that will sit within the Individual Giving and Legacy Marketing team. You will be responsible for delivering the legacy marketing programme as well as excellent stewardship of Legacy and In Memory supporters. This role will help raise vital income to fund MDUK’s care, support and advocacy services and fund ground-breaking research into treatments for muscle wasting conditions.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.
We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Please download the job description to see full role responsibilities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Spear Centre Manager will work as part of the River Church staff team to oversee the delivery of Spear—an employability programme equipping and empowering unemployed 16-24 year-olds to overcome barriers to employment and turn their lives around by moving into sustainable work or further education.
The important stuff
Salary: Up to £27,222 pro rata
Hours: Part-Time, 4 days; 9.30am-5.30pm with some out-of-hours work needed for events such as our Spear Celebrations
Location: River Church Ipswich – we are an office-based organisation, situated with direct and fast links to London
Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate
Application pack: Download our application pack for more information
We welcome applications from those who are already part of a local church.
Key Responsibilities
Oversight of the Spear Programme
Spear Foundation is a 4-week initial phase, consisting of 2 group sessions plus a 1:1 with each trainee per week, in which we coach young people around skills and mindsets to support them in returning to work or education, and equip them with the skills to stay there.
- Prepare and coach group and 1-1 sessions with the Spear Assistant Coach.
- Oversee all aspects of the programme coordination and delivery.
- Ensure the programme is delivered in line with agreed targets, and report to Resurgo and the church on enrolment, retention and completion of Spear Trainees, as well as their ongoing progress.
Partnership liaison and relationship management
- Build and implement a strategy for developing and maintaining relationships with local referral partners to build the profile of the Spear programme within Ipswich and ensure the young people who would benefit from the programme are able to access it.
- Steward relationships with young people after initial point of contact, to encourage enrolment and ensure a full cohort is enrolled for each programme.
Line management and training
- Manage the Spear Assistant Coach, using a coaching approach to invest in their growth and development.
- Work with and be managed by River Church staff locally, and by a Church Partnerships Manager from Resurgo on a national level, to ensure the flourishing of the Spear centre, its team and young people, and to ensure the fulfilment of our shared mission in Ipswich.
- Work with and report to Resurgo teams on KPIs, and use outcomes data to maximise the effectiveness of the programme.
Supporting River Church’s mission and ministry
- Establish strong relationships with key people at the church to ensure the engagement of church members and to build a network of supporters for the Spear programme, though it is not a requirement of the role for the successful candidate to join River Church as their worshipping community if they are already part of another local church
- Work with the Head of Operations and the Fundraising Assistant to prepare grant funding applications for Spear Ipswich, and provide timely grant reporting.
- Keep the River Church congregation updated on the Spear programme to ensure it is a seamless part of the church’s missional work.
Personal qualities we're looking for:
- An active Christian, able to personally represent the values and beliefs of Resurgo and River Church, and a commitment to grow and learn spiritually and as a Christian leader.
- Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education.
- A dynamic and engaging individual with an enthusiasm for and experience of group and 1-1 coaching and training.
- A creative, ambitious and self-motivated individual with the ability to prioritise workload, exercise initiative and work well under pressure.
- A strong leader with experience of line managing and developing others in a high support, high challenge style.
- Excellent communication and interpersonal skills, with a confidence developing internal and external relationships, high emotional intelligence, and a sense of fun!
With young people, with organisations, for society.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for someone who wants to join our busy charity to make a real and lasting difference to people’s lives. With experience in bookkeeping and financial administration, you will love numbers (and spreadsheets), have great attention to detail and be an excellent communicator. Working closely with the Director, you will be responsible for the administration of the Charity’s finances, including lots of different projects, accounts and a wide variety of transactions. You will lead on tasks including:
- Weekly - invoice processing, payments, petty cash, bank deposits and reconciliation etc
- Monthly - compiling monthly payroll, creating management accounts/financial reports, supporting Project Managers with financial analysis, and reporting to Director/Trustees
- Annual – preparing budgets, submitting financial returns, reporting at the Annual General Meeting, and working with the accountancy firm to complete the financial audit.
- Ad hoc –financial support for Farm Events, developing budgets and other enquiries.
As a member of the Farm’s Operational Management team, you will support the organisation with financial insights and guidance to help us develop the charity, remain sustainable and achieve our mission.
- Contract type: Permanent
- Salary: Salary between £33,024 and £36,648 depending on experience.
- Hours of work: 28 hours per week (with some flexibility for the right candidate, but not less than 21 hours per week) largely undertaken between 9 - 5pm, Monday to Friday.
- Place of work: This role is based at St Werburghs City Farm in Bristol however hybrid working can be discussed following the induction period.
- Annual leave: 25 days holiday per year, plus public holidays, pro rata
- Probationary period: The appointment will be subject to a probationary period of 3 months.
- References: All appointments will be confirmed only upon receipt of satisfactory references.
The client requests no contact from agencies or media sales.
We’re hiring a Philanthropy Manager—and this isn’t just another fundraising role. You’ll be the first person in post, joining at a pivotal moment as we launch a dedicated strategy for high-value giving.
- Job title: Philanthropy Manager
- Salary: £46,785 per annum
- Location: London (WC1X), hybrid working—1–2 days a week in the office
- Working pattern: Full time, 35 hours per week
- Contract: Permanent
- Application deadline: 10am, Monday 2 June 2025
Why this Philanthropy Manager role is different:
- You’ll shape and deliver our first major donor strategy—with time, budget and realistic targets set over four years
- You’ll be supported by experienced high-value fundraisers and a brilliant Chair of Trustees who is active in peer-to-peer engagement
- You’ll help steward new and existing supporters identified through wealth screening, and craft compelling donor journeys
- You’ll also lead on our celebrity ambassador relationships—bringing a creative, strategic edge to the role
This is a chance to build something lasting. You'll design engagement plans, create powerful cases for support, and lead on securing significant gifts—helping us to support both direct services and national hospice sector advocacy.
What you’ll find here:
- A close-knit Philanthropy Team of three (soon to be four) with a collaborative, values-led approach
- A supportive, flexible workplace that centres staff wellbeing and trusts you to work in a way that suits you
- Opportunities for development and growth—through autonomy, mentoring, and working alongside senior leaders
- The chance to connect major donors with work that truly matters: supporting children and adults to live well until the end
What we’re looking for in our Philanthropy Manager:
- Experience in major donor fundraising, including securing significant gifts and stewarding high-value supporters
- Strong written and verbal communication skills—you’ll know how to engage, persuade and inspire
- Confidence managing a donor pipeline and CRM, and an eye for detail when it comes to strategy and reporting
- A genuine passion for our mission, and an approach that reflects our values: inclusive, compassionate, collaborative, knowledgeable and innovative
Want to be part of a cause that touches every life, and help ensure compassionate care is there for everyone who needs it?
Apply by 10am on Monday 2 June 2025.
Interviews will take place in person in London on 9 and 10 June.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Registered Manager
Middlesbrough
£37,000 rising to £41,000 after successful completion of probation period, subject to undertaking full scope of the role
Closing Date – 1st June 1015
1st Interview – 5th June 2025 (Remote)
2nd interview – 12th/ 13th June 2025 (Larchfield Community, Middlesbrough)
Our client provides a high-quality level of care and support underpinned by best practice and co-production.
You will be a member of the community management team reporting to the General Manager and managing the Service Manager / Care & Support Manager, to lead, manage and develop the community locally and regionally.
You will hold the Registered Manager status and all its responsibilities with the Care Quality Commission (CQC) for maintaining the service registration and working to the expected regulations and standards.
You will be responsible for ensuring that the service meets the quality standards of the commissioning Local authority
Main responsibilities
- Lead the team in developing and providing creative and responsive support packages to the people we support that embrace and promote a positive behaviour approach.
- Ensure that support is provided in an effective, efficient, and sustainable way resulting in positive outcomes in line with individual support plans.
- Lead the development and maintenance of effective working relationships with people we support, their relatives and advocates.
- Recruit, induct, develop and manage the performance of colleagues to ensure a cohesive, high performing team, providing a consistent service whilst achieving performance targets and service standard.
- Ensure staff are supported through regular supervision, observations and appraisals in line with policy.
- Build effective working relationships with local authorities, CQC and other inspection bodies,
- Work with the Head of Supported Living to ensure the service is managed within the financial budget approved each financial year and all expenditure is approved, invoiced and processed in a timely way.
- Ensure that daily records are kept correctly, that support plans, risk assessments for the people being supported are up to date, within required scope, allocated budget and designed to deliver an individualised package which meets the needs of the people being supported and increases a life of opportunity.
- Report on service performance on a monthly basis in relation to your areas of responsibility in line the Trust’s Quality Assurance standards and compliance requirements and take corrective action where under performance arises.
- Take responsibility for the support, care and provision of the service in line with all statutory and legislative standards required by the Care Quality Commission
- Support the positive behaviour support approach across all areas of the service so it is an integrated way of working and planning and delivering services.
- Ensure compliance in respect of fire, COSHH, and all health and safety in the community and in all activities.
- Maintain a working relationship with the Pal’s team to ensure that houses are maintained in accordance with all current legislation and regulatory requirements and the need to maintain a pleasant, homely environment for the people we support
- Foster innovation that leads to improved services
- Develop, mentor and coach staff to ensure their personal development needs are met and managed
What you’ll bring to the role:
- Leadership in Health and Social Care level 5 or equivalent for ‘Register Manager Status’
- Adult Social care sector experience (services for people with learning disabilities, autism and or mental ill health): including the legal context, regulator’s and commissioner’s expectations and funding streams
- Be able to deliver a high quality of service for people they support by understanding the needs of individuals
- Be able to manage a staff team which is engaged and motivated towards the achievement of the service development goals
- Ensures all staff members understand their responsibilities and perform to acceptable standards, with any performance issues being managed swiftly and appropriately
- People management skills that include coaching and developing staff
- Budgetary management experience
- Quality assurance processes and evidencing outcomes / standards
- Experience of safeguarding and liaising with other professionals
- Assessment, matching and analytical skills
- Strong organisational and interpersonal skills
- Excellent communication skills
- Excellent IT skills - good working knowledge of Microsoft packages inc. Excel spreadsheets