Job title: Advice and Information Officer – South East
Area: Pop In, Queen’ s Rd Brighton
Directorate: Operations
Contract: Permanent, full time 35 hours per week
Salary: £20,163.00 per annum
About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.
Our Values and Behaviours
Does the following describe you?
- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so then we would like to hear from you ….
The Role
We’re making big changes. We are becoming more accessible, easier to reach and providing a more integrated service for the Service community and those that support us. The focus for our Area teams will be on engaging with the community, reaching out to those we support through a wide range of Partnerships making sure we’re accessible to many more people.
As a Royal British Legion Advice and Information Officer you will be based in the Pop In, Brighton and will spend your time providing advice and information about all aspects of the Legion's work to visitors and via more remote outreach locations. You will also be expected to raise the profile of the Legion through presentations and attending networking events and manage and support a cohort of Information Volunteers.
Accustomed to providing advice and information support to customers you will have experience of building relationships with a range of different agencies. An excellent communicator with strong organisational and planning skills, you will also have good IT skills and be confident in supporting people.
It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage. This role is open to both employees and volunteers.
How to apply
Please apply by clicking ‘Apply online’
Closing date for this role is Friday 28th February 2020
We help members of the Royal Navy, British Army, Royal Air Force, veterans and their families all year round. We also campaign to improve their... Read more
Can you create content that is engaging and accessible for a wide range of stakeholders? Are you passionate about social media and website development? Can you raise our profile across Oxfordshire? If so, we NEED you!
- To promote achievements and activities and raise our profile in a manner consistent with our brand, including production of simple marketing materials such as posters and leaflets.
- To improve how we use digital and social media channels to increase and improve engagement and feedback online, including managing our social media accounts, producing the News Briefing, and overseeing the production of engaging website content.
- To maintain, manage and develop our website, including reporting on how effective the site is utilising Google Analytics and other software.
- To ensure we communicate with a diverse audience and wide range of local stakeholders.
- To produce press releases, copy for our news briefing, reports and other documents as well as proof-read information for external papers.
- Work with local media channels, including digital, print, television, and radio to help increase the awareness of Healthwatch Oxfordshire’s activity and impact.
- Develop targeted campaigns to target underrepresented communities in Oxfordshire and support Healthwatch Oxfordshire projects
- Support the collection of local and national data using the Healthwatch Oxfordshire website and feedback centre.
Whether it is improving services today, or helping to shape them for tomorrow, Healthwatch Oxfordshire is all about enabling you to influe... Read more
The client requests no contact from agencies or media sales.
The person we are looking for:
- Enjoys talking and listening to people with the ability to quickly build effective working relationships and good rapport, with people from all walks of life.
- Can communicate (written and verbal) complex positions in a clear and concise way.
- Is an experienced user of Microsoft Office packages and will grasp quickly how to use our databases.
- Can analyse data – both quantitative and qualitative – and produce and present accurate, well written papers and reports.
- Has experience of working with, recruiting and supporting volunteers.
- Can work collaboratively as part of a team – supporting others to deliver various Healthwatch Oxfordshire activities.
Whether it is improving services today, or helping to shape them for tomorrow, Healthwatch Oxfordshire is all about enabling you to influe... Read more
The client requests no contact from agencies or media sales.