Job title: Advice and Information Officer
Region: Plymouth, South West
Directorate: Operations
Contract: 4 Months FTC Contract (possible potential to extend), Full Time 35 hours per week
Salary: £20,163.00 per annum pro rata
About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.
Our Values and Behaviours
Does the following describe you?
- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so then we would like to hear from you ….
The Role
As a Royal British Legion Advice and Information Officer, you will office based out of the Plymouth Pop In with some travel to deliver Outreach sessions.
Accustomed to providing advice and information support to customers, you'll have an understanding of statutory welfare provision and experience of building relationships with a range of different agencies. An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting our beneficiaries.
It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.
There is a requirement for some travel, therefore a full driving licence and use of a car is desirable for this role with motor mileage being paid.
How to Apply
Please apply by clicking 'Apply Online'
Closing date for this role is Tuesday 19th November 2019
We help members of the Royal Navy, British Army, Royal Air Force, veterans and their families all year round. We also campaign to improve their... Read more
The client requests no contact from agencies or media sales.
Job title: Case Officer
Region: South West
Directorate: Operations
Contract: 4 Months Fixed Term Contract, Part Time - 18 hours per week
Salary: £12,762 per annum (FTE £24,816 per annum)
About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.
Our Values and Behaviours
Does the following describe you?
- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so then we would like to hear from you ….
The Role
An opportunity has arisen to join the South West Area Team as a Case Officer on a temporary contract for four months, working 18 hours per week. Those hours could be split or may be negotiable.
As a Case Officer, you will work with individuals eligible for Legion assistance to help them to access the right support in a timely and seamless way in areas such as finance, employment, health or housing advice or overcoming temporary crisis. You will also support the work of our volunteer caseworkers. A self-starter, confident at working independently, you will be responsible for forging successful relationships with statutory bodies and other agencies to maximise our reach and impact.
An experienced and customer focused case manager, assured in advocating on behalf of clients, you will have a good understanding of the UK benefits system and be used to working across multiple agencies. You’ll also need to be a strong team player, with excellent communication, planning and organisational skills.
How to Apply
Please apply by clicking 'Apply Online'
Closing date for this role is Tuesday 19th November 2019
Interviews will be held on Friday 22nd November 2019 in Plymouth (British Legion Pop In Centre, 174 Armada Way, PL1 1JU).
We help members of the Royal Navy, British Army, Royal Air Force, veterans and their families all year round. We also campaign to improve their... Read more
The client requests no contact from agencies or media sales.