Advice And Support Team Leader Jobs in Farringdon, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
*Please be aware that we are currently advertising this role as Membership Operations Team Supervisor on external job boards, to help us target the right applicants. However, internally and on the RCR Website, this role is known as Membership Operations Team Leader.*
We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity.
The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.
As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.
If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.
What you’ll do:
- Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
- Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
- Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
- Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
- Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
- Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
- Management of budget lines assigned to operational activities to ensure favourable terms are achieved.
What you’ll need:
- Knowledge of membership systems and procedures.
- Experience of managing a high degree of administration processes efficiently.
- Knowledge and experience of using a database and managing data quality.
- Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
- Demonstrable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
- Strong interpersonal and customer service skills.
- Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role, the RCR and instructions on how to apply in the candidate pack.
The client requests no contact from agencies or media sales.
About the team
We have been successfully running the first ever national Peer Support Service for kinship carers in England for over two years since January 2022. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
- creating 90 new sustainable peer support groups in areas of most need over 21 months;
- sustaining and developing the current 145 existing groups, and;
- providing support and help to build a sustainable and welcoming community for all peer support groups across England.
About the role
The type of person we’re looking for:
This is a new a role and a new structure for the team. You will need to be a strong, boundaried manager and leader. You will understand the power of building relationship-focussed peer support groups and the importance of in person local community engagement and outreach.
The team you lead will focus on community outreach and relationship building to develop new groups and new support group leaders through to independence. By independence, we mean that the groups will function successfully without a staff member present.
We want groups to feel a sense of community and belonging through all support and services we offer at Kinship, so your team will be the local contact. They are expected to be out and about in communities.
Your team will need to build resilience through in person outreach, support, training and connection to ensure groups are able to function independently before moving to new ‘hub’ team who will provide centralised support and community building.
Your team will also reach out to existing groups (providing a face of the service and a relationship with it), ensuring they have the resources they need and support to sustain their group and then transition to the ‘hub’ team. This will include in person visits.
Purpose of the role:
The role of Programme Lead is to oversee and take accountability for the development and creation of new sustainable kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model. In this context, your team is the ‘spoke’ of the service, delivering local outreach, online groups (where appropriate) and relationship building with kinship carers.
Managing a national team of seven staff (two direct line reports), you will provide firm leadership, ensuring targets and funder SLAs are met consistently and the service is delivered to a high quality. You will provide monthly reports, ensuring delivery is on track and most importantly that kinship carers have an excellent and positive experience.
Key responsibilities include:
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Deliver sustainable peer support groups for kinship carers.
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Ensure policies and systems to deliver new groups and move others to sustainability, are followed and updated with user needs at the heart.
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Champion and innovate the peer support service blueprint.
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Oversee day-to-day operations for service delivery and meet KPIs and SLAs.
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Line manage and supervise two Senior Peer Support Officers.
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As a deputy safeguarding lead at Kinship, you will work closely with other colleagues to identify areas of training for the organisation and identify improvements in delivery or processes.
Essential requirements include:
- Substantial experience in delivering a high-profile national service or programme. This includes overseeing delivery, operational planning, monitoring, budgeting, managing delivery and meeting KPIs.
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Significant experience of leading the development and delivery of peer support and community development services.
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Significant experience of managing volunteer recruitment and retention.
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Significant experience of change management and driving high performance.
Key Dates:
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Deadline: 9am on Monday 10 June 2024
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Interviews: Monday 17 June 2024 (online)
How to apply:
We will ask you for your CV and to respond to five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until all the questions have been reviewed and the CV has been reviewed separately. They will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.
Questions for application (along with CV):
- Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.
- This role will oversee a delivery team, who will need to be out in the community setting up and developing sustainable peer support groups lead by kinship carers, across England. Please give one example of how you have previously approached regional and local community outreach across a team. How did you ensure this approach was effective, efficient and strategic?
- This service is a high-profile contract, funded by the Department for Education. Targets and SLAs need to be met while providing impact for kinship carers. Your team targets will be about developing sustainable peer support groups (lead by kinship carers). Please give a previous example of how you’ve delivered and met targets with high quality outputs. Please where possible relate to this job role.
- You’ll be leading a team who has been through a restructure, with new staff starting, and a new hub and spoke model to embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
- In this role you will be a deputy safeguarding lead at Kinship. Give one example of a safeguarding situation that required your response in a previous role. Explain what your rationale and thought process was. How did you hold appropriate boundaries and progress actions to effectively safeguard vulnerable children and adults?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Young Adult Carers Service Coordinator
Carers’ Hub works to improve carers’ lives in Lambeth through quality services and community engagement. We are an independent local charity, who work with carers aged five upwards. Whether financial, educational or otherwise, they seek to limit the challenges that carers face and achieve this by improving carer’s wellbeing, connecting carers to support and training opportunities, awareness raising and influencing local policy. We are now recruiting for a Young Adult Carers Service Coordinator to join our team.
As the Young Adult Carers Service Coordinator you will:
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Deliver an engaging, accessible range of workshops, social activities and one to one support for our young adult carers, working to targets and ensuring timely and accurate reporting to funders.
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Support the wider young carers service by being a first point of contact for telephone and email enquiries.
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Develop external relationships and communications in a way that promotes the welfare of carers in Lambeth and enhances the image of the organisation.
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Work with the Carers' Hub team to support our wider organisational objectives and helping out with events, communications and other ad hoc work.
To be considered for this role you will have experience of working with vulnerable young people and managing complex cases as well as knowledge of safeguarding protocols including referring and escalation to Children’s Social Care. Candidates with a professional qualification in health and social care, youth or community work, and/or direct experience of delivering family focused interventions are encouraged to apply.
Please note, this is a part-time role, 21-hours per week, ideally spread across 3 days. You will be based on site at their Brixton office, with the option of home working 1 day per week, as well as outreach/in the community. You will be required to undergo an Enhanced DBS for Adults and children.
As the Young Adult Carers Service Coordinator you must be:
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Available to work 9am to 5pm between Monday and Friday (with occasional evening and weekend work)
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Willing to travel within Lambeth
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Willing to undergo a Disclosure and Barring Service check
What can we offer you?
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Professional development, induction, ongoing training and support
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Hybrid working
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Permanent contract
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Holiday pay and pension
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Travel reimbursed
Closing date: 9am Friday 21st June
Interviews: Thursday 27th June at 336 Brixton Road
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
The Community Energy Team Leader will lead and manage a team of Community Energy Advisers, delivering high-quality energy support sessions in local communities. The role involves empowering individuals and families through workshops and one-to-one support, with a focus on assisting those facing challenges with their energy needs.
The Community Energy Team Leader will oversee the planning, delivery, and evaluation of these services, ensuring they provide practical advice, support, and advocacy on energy conservation, switching providers, and accessing grants or benefits.
Fixed term for 2 years, 35 hours per week.
The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday and may also include some Saturdays.
Location: Based at Here East Press Centre, 14 East Bay Lane, London, E15 2GW.
The role will require travelling in the local area covering London and also East Anglia. The role also offers remote working around meetings and workshops.
The role
In this role you will be:
- Leading, managing, and engaging a team of Community Energy Advisers, providing them with support, guidance, and direction to ensure the effective delivery of energy advice and support services.
- Planning and overseeing the delivery of engaging and informative energy support workshops and one-to-one support sessions, tailoring content to meet the diverse needs of the community.
- Collaborating with local organisations, stakeholders, and community members to identify needs and enhance the reach and impact of energy advice services.
- Developing, distributing, and overseeing the creation of educational materials on energy saving, bill management, and renewable energy benefits.
- Ensuring the team maintains up-to-date knowledge of energy sector developments, including legislation, grants, and energy conservation best practices.
- Tracking, evaluating, and reporting on the impact of the team's activities, implementing strategies to improve outreach and support effectiveness.
About You
- You will have excellent communication skills both verbal and written to be able to support communities and individuals who would benefit most from energy advice and support.
- You be able to plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
- Showing empathy and being able to respond positively to change while being able to deal effectively with conflicting priorities will allow to succeed within this role. The service will help customers through their unfair extra costs and additional vulnerability to fuel poverty.
- It is essential that you have a good working knowledge of IT including Microsoft Office Products and are confident user of digital technology demonstrating a positive approach to the adoption of innovative products and tools. You will be able to track and evaluate the impact of your community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness.
- You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families. It is desirable that you have a good knowledge of Energy and Utilities advice. If you do not already have the qualification, you will be trained to a Level 3 Award in Energy Awareness.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Please note that successful candidates will be subject to a DBS check.
Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.
We have a rare opportunity for a Team Leader for our Turning the Spotlight Perpetrator Service in Cumbria, working 37.5 hours a week to cover maternity leave until March 2025.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role
This tole is based in Cumbria. Turning the Spotlight is a busy service supporting families experiencing domestic abuse including perpetrators. You will manage case workers and facilitators in our dedicated healthy relationships programme.
As a Team Leader you will:
- provide leadership, advice and guidance to your team
- monitor the progress & quality of support delivered to service users
- develop your team, addressing any individual development/performance needs, setting both individual & team objectives & undertaking annual appraisals
- provide safeguarding advice & guidance as required
- promote effective communication channels including coordinating & facilitating regular team meetings, sharing feedback & highlighting best practice
- manage external project specific work & relationships as required
You will need:
- Experience of managing & supporting a team; including performance management, one to ones and staff development
- Experience of supporting victims and vulnerable people
- Knowledge of confidentiality and data protection requirements
- To be able to work without direct supervision, prioritising effectively to deal with competing demands
- Good communication, negotiation & advisory skills, both written & verbal when interacting with a range of agencies & individuals
- Experience of delivering behaviour change programmes to perpetrators of domestic abuse & those at risk of becoming perpetrators
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Team Leader
Closing date for applications 23:59 hours on 4th June 2024
Salary c £35,000 per annum
To apply visit our website to download a recruitment pack for full instructions
Successful candidates must demonstrate their ability to:
- Provide supervision, support and performance management of a small team of private tenancy rights caseworkers, ensuring equitable and manageable sharing of caseload
- Encourage and support user involvement and private tenants’ voice generally in our service development
- Represent Safer Renting to and manage relationships with an agreed group of local authorities
The client requests no contact from agencies or media sales.
Are you an Advice Team Leader wanting to work with a charity?
We are proud to be partnering with a great national organisation that supports people in the community. They provide free, independent, impartial, and confidential advice on debt issues. They are looking for an Advice Team Leader to ensure the smooth delivery of high quality services on a full-time basis on a 6-months fixed term contract with a possibility of becoming permanent.
Offering hybrid working (1 or 2 days a week in Central London office).
Working in close collaboration with the Advice Manager, you will have joint operational management responsibility for the activities required to deliver the advice service. These activities include, but are not limited to a helpline, email and casework support. You will be responsible for supervising a team who provides information and advice to clients, both face to face, via email and over the phone, ensuring sage advice across the branch. You will also be responsible for the management of the training, feedback and support needed to provide the advice service within quality parameters across staff and volunteers. You will liaise with external stakeholders, staff and volunteers.
This role requires a track record in the management of a helpline in the voluntary sector. The successful candidate will have proven ability to lead, motivate and effectively manage staff and volunteers to give high quality advice and information to the public. They will also possess the ability to develop and maintain positive relationships with stakeholders. This is a strategic role, and proactive, motivated and dynamic individuals are highly encouraged to apply.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Team Leader
Closing date for applications 23:59 hours on 4th June 2024
Salary c £35,000 per annum
To apply visit our website to download our recruitment pack with full application instructions
Successful candidates must demonstrate their ability to:
- Provide supervision, support and performance management of a small team of private tenancy rights caseworkers, ensuring equitable and manageable sharing of caseload
- Encourage and support user involvement and private tenants’ voice generally in our service development
- Represent Safer Renting to and manage relationships with an agreed group of local authorities
The client requests no contact from agencies or media sales.
Team Leaders at the Centre are responsible for the day-to-day delivery by their respective team. This new role will contribute to and support the Delivery Manager to achieve the overall objective of the Centre, which is to deliver services that enable our clients community to thrive.
The Team Leader – General Social Prescribing will line manage the Social Prescribing Link Workers and Coordinator within Generalist Social Prescribing and also deliver frontline services and 1-2-1 support. The split between front-line delivery and management for this role will be agreed with the Delivery Manager but they expect it to be around 80%-line management and 20% delivery (as floating delivery support to the team). The role will oversee the delivery of the social prescribing service, supporting individuals in the team and providing a reflective space to discuss caseloads. It will also involve managing relationships with key stakeholders.
The Team Leader will promote a positive culture of collaboration and innovation amongst their direct reports and team and support the development of viable service propositions to reflect the needs of the community.
The Team Leader will play a key role in continuing to develop our internal culture within teams, specifically driving forward our commitment to being a truly antiracist and inclusive organisation and creating space for honest conversations and feedback.
Our clients Social Prescribing service helps to strengthen personal and community resilience and reduce health inequalities by addressing the wider determinants of health, such as debt, poor housing and physical inactivity. The service aims to increase people’s connection with others and their local community and empower them to take control of their own health and wellbeing.
Their service provides:
• Rapid social prescribing: Urgent, one-off support often around isolation, food, money and medication. People are contacted within two day
• General social prescribing: Longer term emotional and practical support. People are contacted within two weeks and offered three to six sessions to explore challenges, set goals and offered a coaching style of support
• Social welfare advice social prescribing: Specialist support delivered by a qualified social welfare advisor to address housing and benefit needs.
• Mental Health Community Connectors: Supporting people with serious mental illness (SMI) to achieve better mental health and wellbeing, increasing independence and reducing reliance on services.
Location: Bromley by Bow
Job Type: Part time, 21 hours per week
Contract Type: Permanent
Salary: £34,680 per annum (pro-rata to 0.6 FTE)
Benefits: Competitive
You may also have experience in the following: Community Engagement Leader, Community Development Manager, Neighbourhood Coordinator, Local Area Coordinator, Community Empowerment Manager, Community Project Manager, Social prescribing etc.
REF-214 053
Monday to Friday, 9-5
London – South East London – hybrid working available
Closing date: 26th May 2024
An exciting opportunity has come up for a Team Leader (Collections) to join our Social Collections Team on a full time and permanent basis based between our Westminster Bridge Road and Ealing Office.
What you’ll need:
- Proven experience of leading and motivating a team (including performance management).
- Strong customer service experience.
- An understanding of Housing Benefit and the Universal Credit programme.
- Be committed to continuing professional development.
- Have a strong understanding of the value of data analytics.
- Relevant experience.
- Be a highly motivated individual with a passion to drive a team towards success.
If this sounds like you, we want to hear from you!
A bit about the role:
As a Team Leader - Collections, you will have excellent leadership skills, strong communication skills, both written and verbal, with the natural ability to network and build effective relationships within the collections team and with key stakeholders across the organization, while always putting the customer first.
Some of the key results for the role include:
- Regular auditing and compliance relating to income collection policies and procedures to ensure statutory and regulatory requirements, best practice, and continuous improvement are adhered to.
- Ensuring effective staff performance management is continuously monitored, so that all staff meet operational performance, targets, and behavioural expectations and in a manner and style which supports and promotes high staff morale and personal development.
- Maintaining high standards of performance and positive outcomes through effective training, support and monitoring, investigation of complaints, including improving services from lessons learnt.
This role will require a minimum of 1-2 day working in the office. Must have a hybrid flexible approach and be willing to travel to all Peabody office locations when required.
A bit about us
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits for working at Peabody:
- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Monday to Friday, 9-5
London – Thamesmead, SE28 – hybrid working available
Closing date: 26th May 2024
An exciting opportunity has come up for a Team Leader (Collections) to join our Social Collections Team on a full time and permanent basis based at our Thamesmead Office in London, SE28.
What you’ll need:
- Proven experience of leading and motivating a team (including performance management).
- Strong customer service experience.
- An understanding of Housing Benefit and the Universal Credit programme.
- Be committed to continuing professional development.
- Have a strong understanding of the value of data analytics.
- Relevant experience.
- Be a highly motivated individual with a passion to drive a team towards success.
If this sounds like you, we want to hear from you!
A bit about the role:
As a Team Leader - Collections, you will have excellent leadership skills, strong communication skills, both written and verbal, with the natural ability to network and build effective relationships within the collections team and with key stakeholders across the organization, while always putting the customer first.
Some of the key results for the role include:
- Regular auditing and compliance relating to income collection policies and procedures to ensure statutory and regulatory requirements, best practice, and continuous improvement are adhered to.
- Ensuring effective staff performance management is continuously monitored, so that all staff meet operational performance, targets, and behavioural expectations and in a manner and style which supports and promotes high staff morale and personal development.
- Maintaining high standards of performance and positive outcomes through effective training, support and monitoring, investigation of complaints, including improving services from lessons learnt.
This role will require a minimum of 1-2 day working in the office. Must have a hybrid flexible approach and be willing to travel to all Peabody office locations when required.
A bit about us
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits for working at Peabody:
- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: Full time – 5 days per week (can be flexible)
Contract type: 12 Months Fixed Term
Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service which reflects community issues and needs. Our service puts people first.
As a Gateway Assessor you will be part of a busy team at Citizens Advice Westminster, answering phone, face to face and digital social welfare law enquiries from residents across the City Council and providing them with information and assessment. You will be provided with full training and support, in order to ensure client’s needs are accurately and quickly assessed within Citizens Advice guidelines and standards.
Do you share the same passion as us that no one should be left disadvantaged due to lack of knowledge about one’s rights and responsibilities?
You will need to be a strong communicator with excellent interpersonal skills and the ability to deal with a diverse range of people including vulnerable clients, and be able to communicate at all levels. You would also need to have good working knowledge of Microsoft ICT packages, and be flexible to work a later shift up to once a week if required.
We will offer the right candidate a generous salary along with other benefits such as annual season ticket loans, career breaks, and the opportunity to develop yourself professionally. You will be part of a warm and friendly work culture where opinions are valued. We can also offer a flexible hybrid working environment where you will be able to work some days from home and some days at the office.
If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click the apply button and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement.
Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do.
Closing Date: 12th June 2024, 5pm
Please note interviews will be conducted up to the closing date, and the vacancy may close early if the right candidate comes along.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are loooking for people with the values and commitment to increase the indepdence, self-confidenence and access to new opportunities for people with learning disabilities and enduring mental health support needs across our Supported Living Services in Kingston and Richmond.
Who we are
At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. We operate a range of services in SW London including outreach and small homes based services in Kingston and Richmond.
Who you are
You are someone with experience of or a commitment to developing a person centred approach in working with people with complex needs and challenges. You will be a collegiate player, and someone able to see beyond the barriers that people with disabilities experience everyday. Your values and working practice will align with those of the charity to maximise the independence of those you are woking with, to enable their ability to make decisions about the types of service they are in reciept of and to ensure that your approach is both professional and sustainable.
Key Responsibilities of this role
Your primary responsibilities will include:
- To work as part of a diverse and experienced team providing personalised support, advice and advocacy to people living independently or in supported accomodation.
- To apply a collegiate approach to deliver strengths based support that maximises independence, knowledge and confidence of those using our services.
- To provide a key point of reference for information and support to those using the services and professionals and carers dependent on it.
- To work independently across the boroughs we operate in, with people in their homes or in accessing support and resources across the community.
Critical Values in the delivery of this role
- A commitment to building independence and self-confidence amongst your colleagues as well as those you provide services to.
- Recognition of the skills, knowledge and commitment of those working around you and your contribution to them.
- A professional, can do attitude that finds solutions in the darkest corners.
- A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front.
Benefits in working for us
The charity ensure the following benefits for all its operational staff:
- A baseline commitment to pay london living wage for all its front line staff.
- A commitment to training and professional development to at least Care Certificate NVQ level 3
- Inclusion in and contribution to the charity's pension scheme
- Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
- Access to a range of discount schemes
- Access to the charity's employee assistance programme
- Access to travel card loan and bike to work scheme
Please complete a covering letter and CV that indicates how you meet the key criteria in the person specification
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the
The client requests no contact from agencies or media sales.
Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.
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The client requests no contact from agencies or media sales.
Disability Advice Service Lambeth (dasl) is Lambeth’s peer-led Disabled People’s Organisation.
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We want to change the system, influencing employment support providers and their Commissioners to ensure support for Black Disabled people who are seeking employment is appropriate, accessible and inclusive.
You will have excellent project management skills and use your lived, personal experience of race and disability equity issues to implement change, working collaboratively with residents (Lived Experience Leads), partner organisations and employment support providers. Your role will involve working primarily with Black Disabled Lambeth residents. You will understand and encounter the intersections between being Black and Disabled and the barriers to employment and be able to demonstrate creative and people-centred approaches to influencing change.
dasl’s success comes from dedicated work of our skilled staff, many of whom are Disabled people. You will be valued for who you are in our supportive and friendly team. We pride ourselves on the support we offer staff. We work flexibly between home and office. Our office in Brixton is accessible.
We highly recommend contacting us to learn more about this exciting role. We can offer a 1:1 informal meeting via phone or video call.
The client requests no contact from agencies or media sales.