Advice centre manager jobs in Milton keynes
How's your job search on our site?
We’re looking for a People and Culture Manager to shape and lead Amala's first dedicated people function, ensuring our global team is supported by rigorous and human-centred people practices. You will work closely with the Head of Finance and our international leadership team to manage the end-to-end team member lifecycle and continuously foster a deep sense of belonging across our remote workforce.
Who we are
Amala’s mission is to use the power of education to transform the lives of young refugees, their communities and the world. We are a non-profit organisation with big ambitions to create a deep and lasting impact for young people who are displaced. We have developed the first accredited secondary level programme and qualification for out of school refugee and crisis affected youth, and we also offer Changemaker Courses in areas such as Peace-building, Ethical Leadership, and Social Entrepreneurship. Our approach to education is conveyed through our human-centred, context-inclusive curricula and learning programmes that are relevant to the lives that our students lead today and will lead in the future.
Key responsibilities
-
Recruitment & Onboarding: Lead end-to-end hiring and design onboarding programmes that strictly adhere to Safer Recruitment requirements.
-
Performance & Development: Manage the annual review cycle and coach managers to have meaningful, development-focused conversations.
-
Policy & Culture: Act as a custodian of Amala’s culture while maintaining compliant HR and policies and the Single Central Record.
-
Compensation: Maintain our job grading framework and lead salary benchmarking against the NGO sector.
You will be successful if you have
-
CIPD Level 5 qualification and proven HR management experience within an NGO or mission-driven organisation.
-
The ability to navigate the nuances of supporting globally distributed teams across different cultures and time zones.
-
A human-centred mindset that balances rigorous HR compliance with empathy and a commitment to team wellbeing.
All roles at Amala are open to applications from all sections of society. We believe in the potential of everyone regardless of race, religion or belief, ethnic origin, disability, sexual orientation, family structure, economic background, age, nationality or citizenship, gender identity, marital or civil partnership status, pregnancy or maternity, age, or any other characteristic protected by law.
Safeguarding children, young people and vulnerable persons is a priority for Amala. All team members are expected to share that commitment and adhere to Amala’s Safeguarding and Welfare Policy and Team Code of Conduct. Any offer of appointment by Amala is conditional on satisfactory pre-appointment checks.
How to apply
Read the job description for more details on the role and for information on how to apply.
Deadline: Monday 18 May 2026, 12:00 BST
Our mission is to use the power of education to transform the lives of refugees, their communities and the world.
The client requests no contact from agencies or media sales.
This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.
Main Purpose of the Role:
To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK.
Specific Tasks:
1. Proactive Family Support
- Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days)
- Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear
- Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care
- Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern
2. Transitions Support
· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including:
· Moving between educational settings such as primary to secondary
· Transitioning from paediatric to adult health services
· Changes in mobility and independence (e.g. transitioning to using powerchairs)
· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK
· Develop resources, guidance, and workshops to support families through transitions
3. Wellbeing Tracking and Outcome Measurement
· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security)
· Collaborate with families to co-create action plans and track progress
· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call.
4. Community Engagement and Event Delivery
· Organise and deliver regional meetups (minimum one per quarter)
· Facilitate support groups (virtual and in-person) for parents, young people, and extended family
· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability)
5. Stakeholder Collaboration
· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities
· Represent Action Duchenne in Scotland and build relationships with local networks
6. Administration and Reporting
· Maintain accurate records of all interactions and support provided
· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact
· Support development of CRM processes and service delivery improvements
7. Key Performance Indicators (KPIs):
· New contact acknowledgement email: within 3 working days
· New contact follow-up call: within 7–10 working days
· Families contacted per week: 12–15 hours of direct contact
· Regional meetups: 1 per quarter
· Support groups delivered: 9–12 per year
· CRM data entry: within 24 hours of interaction
· Family outcomes tracked: via wellbeing questionnaire and action plan
· Transition support delivered: tracked through engagement, resources, and feedback
NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.
Please find below the job specification, including required skills and qualifications.
Action Duchenne is a charity providing holistic support to those living with Duchenne Muscular Dystrophy (Duchenne) and their families.



The client requests no contact from agencies or media sales.
These newly created roles will be working closely with business system owners, technical teams, and stakeholders across our organisation to define the product vision, lead backlog management, and ensure that the product families evolve in line with organisational strategy, user needs, compliance standards and operational requirements.
This role acts as the voice of the business within product squads, ensuring enhancements and configurations to COTS/SaaS platforms are user-centred, scalable, secure, and aligned with RBLs wider mission.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to the Product Management Team Leader, key responsibilities will include:
- Define, refine and continuously communicate the vision and roadmap for assigned COTS/SaaS product families, ensuring alignment to organisational strategies
- Translate strategy and business needs into clear product direction that improves efficiency, adoption, user experience and organisational outcomes
- Own and manage the product backlog, ensuring items are clear, prioritised and deliverable
- Build strong relationships across functional areas (e.g., Fundraising, Welfare, Membership, Operations, Digital, Data, Technology)
- Ensure COTS/SaaS features and configurations are clearly defined, documented and understood across delivery teams
- Maintain awareness of operational risks, system dependencies, data protection requirements, accessibility standards and security controls
You will have demonstrable experience as a Product Owner, or similar, in digital, technology or product led environments. You will have hands on experience of a leadership role in Agile teams, a strong understanding of product management practices and experience working with COTS/SaaS applications including configuration, lifecycle management and vendor engagement.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the roles. Interested candidates are encouraged to apply as soon as possible.
About us
Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet – and when governments use technology to oppress, exclude or discriminate – we litigate and campaign to fix it.
Big Tech companies have become so large – gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data – that they’re now more powerful than many states. The harmful effects of this concentration of power are everywhere – threats to our democracy, to our privacy, decimated workers’ rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI.
Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We’ve launched landmark cases seeking structural changes to big tech’s harmful business models, supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama – winning world-first judgements. We're urging competition regulators worldwide to stop Google’s theft of independent news. We’ve filed the UK’s first legal challenge to a data centre permission decision, forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm, helped make grading fair for UK A-level students and challenged the Department of Work and Pension’s use of an algorithm unfairly flagging disabled people for benefit fraud investigations.
We are a small but growing team of lawyers, communications experts, and campaigners. We are a CIC, not a practising law firm. We partner with legal firms on cases, directing litigation in multiple jurisdictions. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech.
About you
You are a highly experienced lawyer with a strong interest in using the law to hold governments and companies to account. You see the law as a tool for structural change, not just individual wins. You think strategically about how litigation, campaigning, and coalition-building can work together. You appreciate the value and impact of movements and are as comfortable drafting legal arguments as you are speaking to a journalist, or rallying those who've never heard of judicial review to a joint cause. You care about power, meaning who has it, who doesn't, and how to shift it. You follow the ways Big Tech and governments are reshaping society, and you don't just find it interesting: it makes you want to act. You're a sharp, compelling writer who can make complex legal arguments land with different audiences. You're a self-starter who spots opportunities and runs with them, but you're equally invested in the team around you. You share credit generously, help sharpen others' thinking, and understand that lasting change is collective. Most importantly, you believe in making the use of technology fair for all.
If this is you; if you want to take on some of the most powerful companies and governments in the world, and you think the law is one of the tools we have to do it; if you are seeking a role where the work is urgent and the stakes are real, we would love to hear from you.
The role
The post holder will work alongside our Co-Executive Director, Head of Legal and Legal Administrator in developing and managing Foxglove’s legal work. You will develop and drive forward a significant number and range of cases, including the development of case theories, investigating and collecting evidence, drafting correspondence, evidence and submissions. You will also be responsible for coordinating and managing external legal teams, in multiple jurisdictions. This will require you to have the comfort and ability to navigate diverse settings, while also having the insight to weigh up the benefits and challenges of pursuing cases in different jurisdictions. You will serve as an external representative for Foxglove’s work, writing and speaking on topics of relevance. You will also be a sparring partner for others in the team, bringing a creative mindset and political savviness. UK and international travel are required. Flexibility with working hours will sometimes be needed.
Key responsibilities include, but are not limited to:
Case Development and Management
- Build connections, and listen to affected communities, unearth and pursue issues caused by tech injustice, coming up with innovative legal solutions.
- Build and maintain relationships with impacted community members, unions, other lawyers, experts, co-counsel, intervenors, civil society organisations, whistleblowers, and the public.
- Explore and develop new and undiscovered opportunities for Foxglove to be impactful and effective in our work.
- Effectively work with the co-Executive Director and Head of Legal to develop and implement Foxglove’s legal strategy.
- Manage multiple cases at any one time, while also thinking to the future regarding cases that should be explored and developed.
- Draft and comment on technical and legal documents and correspondence.
- Lead evidence gathering.
Compliance and Risk Management
- Manage court deadlines and time limits where applicable.
- Ensure regulatory compliance in all aspects of your work and our cases.
- Always maintain the strictest standards of client confidentiality.
- Always maintain the strictest concern for and awareness of data protection and Foxglove policies.
- Keep up to date with the global political and litigation landscape concerning tech justice.
Other
- Help ensure communities’, workers’ and affected individual’s voices are heard in our campaigns, communications and advocacy work.
- Contribute to external representation and writing, including through media appearances, social media posts, blogs and op-eds.
- Contribute to the development of materials for advocacy purposes including video or audio testimony, photographs etc.
- Support others in our legal team, across Foxglove, and the relevant ecosystem in developing strategies to use the law to hold governments and companies to account.
- Other ad hoc tasks as required.
Person Specification
Essential
- Substantial experience in legal practice and conducting litigation and a demonstrated understanding of litigation strategies.
- Creative thinking and imagination.
- A strong interest in using the law to hold governments and companies to account.
- Qualified lawyer in any jurisdiction with at least 10 years of legal experience.
- Significant experience in legal practice in the UK.
- Demonstrable commitment to supporting marginalised communities to access justice.
- Ability to learn new areas of law quickly and develop new areas of work.
- Good political antennae and excellent relationship building and management skills.
- Experience conducting cases from initial advice through to trial.
- Relevant experience in analysing complex factual and legal situations and helping to advise clients in accordance with their aims.
- Experience in dealing sensitively with clients, whistleblowers and experts.
- Experience in working on complex matters, which require analysis of large amounts of documents and data.
- Excellent communication skills, demonstrated by the ability to communicate accurately, clearly, concisely and persuasively, both verbally and in writing.
- Excellent time management skills demonstrated by the ability to organise and prioritise a complex workload and work to tight deadlines.
- Experience in working and leading a team environment.
- Comfort with working at both the details-driven operational level and big-picture strategic level, as well as the ability to navigate between the two.
Length and Salary
The role is permanent. The annual salary is £88,400 per annum less any required deductions for income tax and national insurance.
Our team works remotely, and this role can be based anywhere. We would prefer you to work within or close to UK office hours, but this is flexible. Our team travels every two months for team days and twice a year for team retreats. This role will include significant UK and international travel. Only candidates with the right to work in their location will be considered.
How to apply
Please make your application via Applied, answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in May for selected candidates.
Foxglove does not use AI in its recruitment processes, except to detect applications for AI use. As a tech- justice organisation, we ask the same of our candidates.
Foxglove is being supported in this search and appointment process by SCHC Advisors. For a confidential conversation to learn more about the role, please contact Sophia Copeman.
Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on our website.
We encourage people from historically disadvantaged or underrepresented groups in the legal profession to apply.
If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with Sophia Copeman.
If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy.
Foxglove is an independent non-profit organisation that fights to make tech fair.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Domestic Abuse Specialist working for Aurora New Dawn, you will work to strengthen the police response to domestic abuse by providing independent, specialist expertise within police control rooms.
Based in a local police control room you will work alongside call handlers, dispatchers, and officers to:
- assess risk and ensure no opportunities for safeguarding are missed
- quality assure police responses to domestic abuse calls
- review incident logs, DASH/DARA risk assessments, and Body Worn Video (BWV) footage
- provide operational advice to officers deploying to incidents
- identify and facilitate referrals into specialist domestic abuse support services
- improve victim safety from the very first point of contact
Working under the direction of a Senior member of staff you will work independently but collaboratively with Thames Valley police, and in line with our organisational values.
This role involves supporting and developing police staff within police centres. There may also be occasions in the future where you attend callouts alongside officers to observe their engagement with victims, to provide feedback that supports risk assessment and safeguarding processes.
PLEASE NOTE: This is an on-site role which requires you to be co-located within police control rooms and/or call centres during your shifts.
MAIN DUTIES
- Call Review and Quality Assurance
- Listen to live or recently recorded 101/999 calls to assess victim engagement and identify missed domestic abuse indicators.
- Provide constructive, specialist feedback to call handlers to strengthen practice.
- Review selected calls or conduct sampling to identify domestic abuse calls that may have been missed.
- Review body-worn video (BWV) footage as required.
- Risk Assessment and Escalation
- Review DASH/DARA risk assessments, police logs, and intelligence systems to identify concerns.
- Escalate cases requiring regrading or altered response times to the Force Control Room (FCR) Inspector, documenting all recommendations.
- Identify risk patterns and ensure timely action to safeguard victims.
- Operational Advice for Officers and Control Room Staff
- Provide attending officers with relevant operational advice and background information via manual intelligence checks, such as:
Ø protective order status
Ø history of prior callouts
Ø known risk indicators
Ø relevant vulnerabilities or perpetrator patterns
- Add safeguarding information to dispatch logs as appropriate.
- Multi‑Agency Work and Referrals
- Work closely with the local Victims First Hub, other specialist services and relevant ‘By and For’ organisations to facilitate appropriate onward referrals.
- Provide guidance on appropriate pathways for victims based on risk, identity, and need.
- Support the development of posters, guidance, and resources for FCR staff relating to out‑of‑hours support.
- Learning, Development and Culture Change
- Support, inform, and where appropriate deliver training for call handlers and new recruits.
- Contribute to identifying themes, patterns, and learning for organisational improvement.
- Participate in review meetings with TVP, OPCC, and the Aurora Management Team.
- Independence, Governance and Data
- Maintain strict independence while collaborating constructively with police colleagues.
- Work within data protection legislation and information sharing policies, including in relation to police data.
- Maintain accurate, confidential case and activity records.
- Professional Responsibilities
- Maintain up‑to‑date specialist knowledge of domestic abuse practice.
- Participate in regular clinical supervision, case/workload reviews and line management supervision.
- Work flexibly to meet demand and support resilience across all FCR locations.
- Uphold Aurora New Dawn’s values, ethos and confidentiality standards at all times
- Complete any other duties. appropriate to the role and level.
Corporate Responsibilities
- The above range of duties and responsibilities is not exhaustive: post holders will be expected to perform work of a similar level and responsibility when requested to do so.
- Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
- Observe duty to all Heath and Safety rules and take all reasonable care to promote the health and safety of yourself and others.
- Act in a way that supports and promotes Aurora New Dawn’s Equal Opportunities Policy, which aims to ensure everyone has equal treatment and equal access to employment and services.
- Contribute to Best value by working in an effective, efficient, and economic way, and to suggest and implement improved ways of working wherever possible.
IT Security
All staff must strictly adhere to current Aurora New Dawn policy on IT security as instructed by Chief Executive. Any breach of this policy could invoke the Aurora New Dawn disciplinary procedures, which could result in dismissal.
PERSON SPECIFICATION
This job description is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your contract of employment
DOMESTIC ABUSE SPECIALIST
Essential Skills, Knowledge & Experience
- Demonstrable, direct experience of supporting victims of domestic abuse.
- Strong understanding of:
- domestic abuse typologies
- risk assessment and safety planning
- dynamics of coercive control
- Understanding of trauma-informed practice principles, and their application to policing
- Ability to analyse risk quickly and accurately, including during crisis situations.
- Experience reviewing domestic abuse cases, quality assurance/audit and DIP sampling
- Knowledge of local specialist services, including By and For providers.
- Excellent verbal and written communication skills, including providing clear, constructive feedback and written reports
- Ability to maintain professional boundaries and act with independence.
- Strong IT skills and ability to use case management or intelligence systems.
- Ability to remain calm and effective in a high‑pressure, fast‑moving environment.
- Confidence in representing the organisation at local meetings, training sessions and within multi-agency groups as required.
- Commitment to feminist ethos, equality, and anti‑discriminatory practice.
- Ability to work flexible hours, including evenings and weekends.
Desirable
- IDVA qualification via a recognised provider.
- Experience working with police or within a control room setting.
- Experience delivering training or workshops.
- Experience reviewing Body Worn Video (BWV), police logs, or intelligence systems.
- Experience working in a crisis-response environment (e.g., helplines, emergency services).
Personal Qualities
- Compassionate, empathetic, and victim/survivor‑centred.
- Non‑judgemental, empowering approach.
- Ability to challenge constructively and maintain independence.
- Adaptable, resilient, and able to manage competing demands.
- Reliable, professional, and trustworthy.
- Reflective, with commitment to continuous improvement.
Other Requirements
- Enhanced DBS
- Full Police Vetting is an essential requirement of the post and will be required on acceptance of employment. If full Level 3 Police vetting is not obtained your employment can be terminated.
- Ability to travel across Thames Valley locations.
- Access to a vehicle and valid UK driving
- This role is exempt from the Rehabilitation of Offenders Act 1974.
We encourage applications from women of all backgrounds and communities and are committed to having a team that is diverse in terms of skills, experiences, and abilities. We particularly encourage applications from disabled and Black, Asian, and Minority Ethnic women, as these groups are currently underrepresented in our organisation.
Aurora New Dawn is a registered charity giving safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence and stalking



The client requests no contact from agencies or media sales.
Pro Bono Community is seeking a Training and Volunteer Coordinator to help us achieve greater access to justice.
Pro Bono Community is a registered charity that has developed specialised training programmes for students, trainees and lawyers covering the practical skills involved in delivering free legal advice and areas of social welfare law. In conjunction with the training, the charity arranges and manages volunteering placements at Law Centres and other advice agencies. The charity’s activities include a number of grant-funded projects which the coordinator will be heavily involved in.
We are looking for individuals to join our team who share our aims and mission and are driven to make them a reality.
About the role
Pro Bono Community is looking for a Training and Volunteer Coordinator to help us run programmes aimed at improving the amount and quality of access to justice by training law students and others and then placing them to work as volunteers at advice agencies.
The Training and Volunteer Coordinator will report to and work alongside the Director to undertake work supporting the charity’s activities with a focus on recruiting and training students and lawyers and then coordinating volunteering placements for them at Law Centres and advice agencies. The role also includes administrative work relating to a pioneering digital advice clinic the charity runs in conjunction with a Citizens Advice agency in London.
This is a full-time role with a salary of £31-35,000 depending on experience and the charity is seeking to appoint someone with knowledge of training and the legal/advice sectors and/or experience in a similar role. Occasional weekend work may be required. The role will involve working from home with some travel involved to London and elsewhere in support of the charity’s activities. The role includes annual leave of 25 days and a workplace pension scheme.
Responsibilities
Training and General Administration
· Producing and printing publicity and training materials
· Maintaining databases, content management systems, websites, social media and other tools
· Dealing with enquiries, including those made via the PBC mailbox and telephone line
· Organising the location and timetabling of training programmes
· Liaising with trainers and others to facilitate training
· Attending training programmes and assessments where necessary
· Keeping attendance records
· Monitoring development of the training content and facilitating discussions between stakeholders/authors
Volunteer coordination
· Arranging volunteer placements with advice agencies
· Designing and implementing rotas for volunteering
· Managing PBC’s online volunteer portal and volunteer activity logs
· Monitoring attendance and feedback
· Reacting to problems arising from attendance and other issues
· Dealing with volunteer enquiries
· Liaising with advice agencies on volunteers’ performance
· Dealing with enquiries from advice agencies
Monitoring and Evaluation
· Assisting advice agencies to evaluate volunteers’ impact through focus groups, surveys and other research tools
· Collating and analysing data
· Coordinating monitoring and evaluation reporting
· Designing and implementing monitoring and feedback tools
· Reviewing and revising monitoring and evaluation processes
Partnership management
· Working with the Director to:
o Develop and maintain productive relationships with Law Centres, advice agencies, universities, law firms and other stakeholders
o Identify and source partnership opportunities
o Explore new ways of working with partners
Competencies
Essential
· Administrative experience in the legal, educational or voluntary sectors
· Excellent organisational and interpersonal skills
· Strong written and oral communication skills
· Attention to detail
· IT skills
· Ability to work well independently and as part of a team
· Very good internal and external stakeholder management skills
· Problem solving
· Ability to identify areas for improvement in processes and policies
· Ability to be flexible and assist with different aspects of the project as necessary
· Use of initiative
Desirable
· Legal background
· Knowledge of or experience in the free legal advice sector
· Knowledge of or experience in the training/HE sector
· Experience of working with volunteers
· Knowledge of digital training and communications tools
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
You will be part of Shine’s specialist Health Team, providing condition-specific health advice and support to people of all ages living with spina bifida, hydrocephalus, Normal Pressure Hydrocephalus (NPH) or Idiopathic Intracranial Hypertension (IIH). You will support delivery of, delivering an established, evidence-based programme, promoting good self-management and care, and enabling our members to live in optimum health.
You will deliver high-quality, person-centred physiotherapy assessments, treatment, and advice to children, young people and adults with a wide range of physical needs, enabling them to maximise independence, function, and quality of life.
The role is home or hybrid based; member contact is predominantly via phone and video calls.
This job role is an exciting opportunity to join our specialised service delivering spinal stimulation. You will be attending a 2-day physiotherapy clinic once a month. Clinics take place on a rolling programme of one location per month, current locations include Birmingham, Bristol, Leicester, Leeds and Oxford but these may vary.
There will be occasional travel required across wider areas and nationally including attendance at conferences and meetings at our head office in Peterborough.
Benefits to working at Shine
-
Competitive salary: Review due April 2027
-
Regular working hours, and no shift work (some occasional weekends or evenings)
-
3% pension contribution
-
25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
-
Additional annual leave awarded for ‘long service’
-
Opportunity to purchase additional annual leave
-
Broadband allowance for home-based roles
-
Life insurance after 12 months’ employment
-
Access to our Employee Support Programme and Mental Health First Aiders
-
Reimbursement for HCPC registration
-
Support to learn and develop including specialist training for Spinal Stimulation and ongoing mentoring and clinal supervision.
How to apply
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
If you would like to discuss the role in more detail or have any questions, please contact Lindsey Reid, Head of Health.
To apply please submit your CV and supporting statement*, which should outline your interest and explain how you meet the role criteria
*Please note applications without a supporting statement will not be accepted*
We understand that you may wish to use AI tools to help you with some aspects of your application, but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.
Closing date: Monday 18th May at 11pm
Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.
Interviews (virtual): Thursday 28th May 2026
Please see full details of the job description and person specification below and on our website.
Providing specialist advice and support for spina bifida and hydrocephalus



The client requests no contact from agencies or media sales.
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Title: Blended Team Service Manager
Post no: 659
Working base: Biggleswade CMHT (Community Mental Health Teams) SG18
Area covered: Bedfordshire, Luton
Contract type: Permanent
Hours: 37 hours per week, Monday – Friday
Salary: £29,355.00 per annum
About the Service and the Role
This role is an exciting opportunity to work with the Operational Services Manager (Blended Teams) to manage the daily operations of our Blended Teams functions.
This includes managing a core team of workers in a diverse range of projects and services often in partnership with the NHS and other VCSE and community groups. The role will involve multi-agency working and ensuring the continuous development of our services to ensure that they meet the needs of the community and blended team outcomes.
Ideally, you will be required to have knowledge of managing remote teams who may be imbedded in NHS services and the ideal candidate would have the skills to support staff with the complex challenges that come with blended working as well as maintaining and building relationships with key stakeholders. You will also be required to hold your own caseload, supporting the teams with more complex service users and cover gaps in services.
Key Responsibilities and Service Delivery
- Operate a service and ensure outcomes which support individuals with mental health and wellbeing needs in line with Mind BLMK’s and blended team model and contract requirements.
- Work with the Operational Services Manager (Blended Teams) and senior managers to ensure the management of an effective workforce including recruitment and performance management challenges
- Ensure that services with complex partnerships and remote teams are effectively managed and maintained, through effective relationship building and multi-agency working.
- Ensure regular involvement of service users, volunteer and staff on local service delivery, organisational matters and wider mental health strategies.
- Assess suitability for community connection support as part of a blended team approach and support individuals to access the service by utilising in depth knowledge of local voluntary and community services and networks.
- To work with individuals to coproduce a plan to address their mental health and wellbeing goals. Enable people to achieve these goals through facilitating access and connecting with appropriate resources.
- Enable people to access community resources which may include accompanying them.
- Offer support, guidance and help where possible to people to gain confidence, overcome initial fears and seek solutions to any barriers inhibiting attendance.
- Take a holistic approach, based on the individuals’ priorities and wider determinants of health that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
- To work as part of an integrated team to ensure the best outcomes for each person accessing the service.
- Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of crisis workers, peer support workers and volunteers).
- Hold responsibility for health and safety, data collection and cash handling in line with Mind BLMK’s policies, procedures and guidance.
The successful candidate will have experience of managing diverse staff resources, multi-agency working, 2 years’ experience working with people with mental health and managing remote teams. Level 3 Social Care (or equivalent) and Management and Leadership qualifications are desirable.
Entitlements/benefits:
- 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Health Plan with a wide variety of benefits
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
- If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm on Friday 8th May 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
The Charity and Our Vision.
For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
To be an integral part of the delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement.
This is a hands-on, and vital role within a brand new team. You’ll be the first step in ensuring that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support.
The key responsibilities of this role are:
Service Design & Delivery
Working closely with the Head of START, contribute to the planning and rollout of the START Programme
In many cases be the first port of call for Scotty’s families, and be a welcoming and inclusive contact for all those families
Implement the new service model, workflows, triage process and beneficiary journey
Ensure the service you deliver is trauma-informed, inclusive, and responsive to beneficiary feedback
Manage your own caseload with support from Head of START programme
Team Leadership & Development
Once your experience has grown, provide peer support to any further caseworkers joining the team in 2027 and beyond (depending on demand)
Ensure an ongoing focus on your own learning and development, always creating space for reflective practice
Ensure that you live the culture that reflects The Scotty’s Way and encourages your own personal growth
Be an active part of the wider Families team contributing to Daily Huddles and team plans and objectives
Collaboration & Partnership
Build and maintain, alongside the Head of START strong referral pathways with external organisations (military & non-military charities, NHS, social care)
Build your expertise on navigating entitlements for the bereaved community to ensure that Scotty’s families receive the best possible support.
Work collaboratively with other Programme teams to ensure consistency, shared learning & efficient internal referrals
Monitoring & Evaluation
Ensure that you are reporting consistently on beneficiary engagement, support outcomes, and follow-up actions
Work with your direct support to use evidence and insights gathered to adapt and improve the service over time
Ensure CRM records are complete, accurate, so they can be used to inform delivery decisions
Contribution to Charity-Wide Goals
Feed into cross-functional projects including Outreach, Fundraising, and Strategy
Act as a representative of Scotty’s at sector events or external meetings where appropriate
Support content development by sharing anonymised stories, insights, and themes
The 30-day goals for this role are:
Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
Worked closely with the Head of START and other programme Heads to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases.
Become familiar with the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme.
The 60-day goals for this role are:
Built confidence and knowledge around the START programme aims and objectives, and the needs of Scotty families.
Supported the Head of START to implement the new casework programme and beneficiary journeys.
Built understanding of the processes that are in place to monitor the outcomes and impact of the new START Programme.
Contributed to the design of a light CRM for initial use in START casework.
Supported the development of and started to build understanding of the necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.
Started the training plan for new START caseworkers.
The 90-day goals for this role are:
Supported the launch of the new START Programme alongside Scotty’s team members.
Welcomed the first families to Casework following the processes and framework that the Head of START has implemented.
Worked with the Head of START to set a clear plan for the remainder of 2026 and beyond for the START programme, establishing it as a quality Scotty’s service for families.
Starting to provide outcomes and data that enable the programme’s outcomes to be evidenced.
About You:
Must-Have
Experience in service delivery, casework, and personalised support services
Ability to work independently and manage a busy, varied caseload
A compassionate and person-centred approach to casework
Excellent organisational and communication skills
A clear understanding of safeguarding vulnerable adults
Nice-to-Have
Familiarity with military family life or bereavement support
Background in information, advice and guidance within the charity or statutory sector
An understanding of the importance of service co-design with users or lived experience groups
Additional Information
The role will require some evening or weekend work
Enhanced DBS check required
Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
Families Come First
Everyone a Supporter, Every Supporter a VIP
Love What You Do
Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
Closing date: 15th May 2026. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for an interview.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
APB exists to support Religious Order Bursars (and others) involved in the management of their charities. A vacancy in the post of General Secretary will arise later this year due to the retirement of the current post holder.
The General Secretary is responsible for the day-to-day administration and management of the Association which has over 200 members. The General Secretary ensures the APB website is kept up to date and useful resources are available to support members in their work. Each year an annual conference is held over either 3 or 4 days, and the General Secretary is responsible for the organisation of this.
This is a home-based position that will require attendance at in person meetings from time to time and at the 3 or 4-day annual conference each October.
The post holder will need to be flexible and have a good knowledge of Microsoft office including excel, good administrative skills and an approachable manner as the key link for members. General knowledge of finance and accounts would be an advantage.
The closing date for completed applications is midday on Friday 1st May 2026.
Interviews to be held on Tuesday 12th May in the FCJ Centre, 32 Phoenix Rd, London, NW1 1TA
No agencies please.
APB supports religious bursars & staff who deal with the financial affairs of their Provinces and who put the finances at the service of the mission.
Safeguarding Caseworker x 3 (Remote – Temp from June 1st to mid-October 2026)
I am delighted to be working with a fantastic children’s charity in search of three highly organised, calm-under-pressure, Safeguarding Caseworkers to support this international non-profit organisation. This fully remote role focuses on managing safeguarding concerns across a global network, ensuring timely, proportionate, and child-centred responses.
The Role
You will lead safeguarding cases from initial report through to resolution, working with colleagues, volunteers, and partners across multiple countries. You’ll play a key role in ensuring safe, consistent decision-making in line with organisational policy and local legislation.
Key Responsibilities
- Receive and triage safeguarding concerns, ensuring prompt and appropriate responses
- Manage cases end-to-end: risk assessment, action planning, referrals, and closure
- Advise staff and volunteers on safeguarding thresholds and reporting
- Liaise with statutory agencies and escalate high-risk cases where needed
- Collaborate across time zones to maintain consistent global coverage
About You
- Experienced safeguarding professional (e.g. child protection, social work, case management)
- Confident managing complex cases, including multi-agency coordination
- Calm, discreet, and resilient, with strong judgement and interpersonal skills
- Culturally aware and comfortable working across international contexts
- Fluent in English plus Spanish or Portuguese (preferred)
Working Arrangements
- Full-time, remote
- Immediate start preferred
- 8-hour working day, with flexibility on start/finish times
- Some evening work as part of team coverage
- Occasional weekend work may be required (agreed in advance)
Additional Information
- Subject to appropriate background checks (e.g. enhanced DBS or equivalent)
- Candidates without current clearance will be clearance checked
If you have the above skills and experience and are available from 1st June, please apply online today, I would love to have a conversation with you!
At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive Milton Keynes team.
You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.
Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.
You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you.
About you
You will have:
- An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
- Experience providing information, guidance, advice or emotional support - this could be from health, social care, community, voluntary, customer service or other people focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
- The ability to travel independently across Milton Keynes and wider on occasions.
- The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks.
Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.
Key Responsibilities:
- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through home visits, telephone contact and partnership working other professionals.
- Participate in the duty rota, ensuring enquiries and requests for information are handled promptly, sensitively and equitably
- Manage a defined caseload, maintaining accurate, respectful and confidential records.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
Barnardo's is seeking an empathetic and child led individual who can work within a dynamic and fast-paced environment using their strong organisational, communication and time management skills to support children in the secure estate.
This part-time position (Children's Rights and Advocacy Worker – Project Worker 2) is based within Oakhill Secure Training Centre, which accommodates children aged between 12-18 years, who are in custody, either sentenced or on remand. Barnardo's refers to Young Offender Institutions (YOI) and Secure Training Centres (STC) as the ‘Secure Estate'.
Barnardo's is commissioned by the Ministry of Justice (MoJ) to provide an Independent Children's Rights and Advocacy (ICRAS) Service to children accommodated in a secure setting. The service is known to children as Barnardo's: Your Rights, Your Voice, and currently works within four Young Offender Institutes, one Secure Training Centre and one Secure Children's home. The ICRAS service is child led and independent of the secure estate; our service is delivered within Oakhill STC to ensure children can freely access support for a range of issues linked to their needs, rights & experiences of custody, resettlement, and safeguarding. As such this is a child-facing service, and at times involves lone working in the establishments, so we are seeking someone who can see the child, not the offence.
We hold ‘voice' at the heart of all we do, therefore we feel the role is best described by someone who is currently working in this sector: “The role is a Children's Rights and Advocacy role, which means it is our job to empower the children we work with and help them to understand that what they think, what they feel and what they want, really matters. We can speak on behalf of children to ensure their voice is heard and we also have the opportunity to help them to find the tools and confidence to raise their voices for themselves. Advocacy and Children's Rights support is particularly crucial in the secure estate because children are away from home, family and champions, and also because children in secure estate are some of the most vulnerable children in society; they have often faced considerable adversity, disadvantage and discrimination prior to arriving into custody and they might not, therefore, be equipped with the skills needed to articulate their concerns. Through the work you do with a child such as simply helping them make contact with friends or family on the outside, to helping them with concerns they may have in relation todiscrimination, resettlement or safeguarding issues, you may be the one person telling them that they matter for the very first time.”
The position (Children's Rights and Advocacy Worker – Project Worker 2) is line managed by a Team Manager, reporting to an off-site manager. The post holder will need to be able to work autonomously, working to the requirements of the contract and the regime of the STC. The secure estate is a highly structured environment; as a Barnardo's service we deliver independent advocacy and support for a range of issues, whilst still having to follow and adhere to this structure.
This role includes lone working in this challenging secure environment. It is, therefore, critical that the successful candidate can follow guidance and policy and is able to take proactive and individual responsibility to understand and access the service support mechanisms. This role requires the worker to be onsite for their contracted hours, working remotely only for occasional training or meetings. The advocacy team work on a rota system with set hours each week, which includes weekends and bank holidays. Applicants should also be aware, that due to the nature of working within secure estate, the vetting and induction process can take several months to complete.
When completing your application please refer to your skills, knowledge and experience in relation to the Additional Information, Person Specification and Job Description document. This should be done with an understanding of the context of the service described, including advocacy and safeguarding.
This is a part-time vacancy with 25.5 hours available per week.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
The client requests no contact from agencies or media sales.
An acquired brain injury can happen to anyone at any time. The impact on individuals, their friends and family, can be devastating. Headway Luton is here to help those impacted by an ABI move forward with their life.
Headway Luton is a registered charity that provides support, advice and services to people with an acquired brain injury and to their families and carers.
We deliver centre-based activities and community support services aimed at helping people live as independently as possible, maximise their potential, and improve their quality of life.
Our work is rooted in person-centred care, dignity, respect and inclusion. We collaborate closely with local partners, funders and the community to ensure that our services remain relevant, accessible and sustainable.
Role overview
The Chief Executive Officer (CEO) is responsible for the overall leadership, management and development of Headway Luton.
They will ensure that the charity delivers high-quality, person-centred services in line with regulatory standards, while working with the Board of Trustees to secure the organisation’s long-term sustainability and growth.
The CEO will promote a culture that reflects our core values:
- Person-centred care
- Dignity and respect
- Safeguarding and safety
- Equality, diversity and inclusion
- Professional standards
Key responsibilities
1. Strategic leadership
- Lead the development and delivery of the charity’s strategic direction.
- Identify opportunities for growth, partnerships and service development.
- Ensure services continue to meet the needs of the local community.
2. Governance and board engagement
- Work closely with the Board of Trustees to support effective governance.
- Attend trustee meetings and provide clear and timely reports.
- Ensure compliance with the Charity Commission, Companies House and relevant legislation.
- Support the planning and delivery of the Annual General Meeting (AGM).
3. Service delivery & operations
- Oversee the delivery of safe, effective and high-quality services.
- Ensure compliance with Care Quality Commission (CQC) standards.
- Monitor service performance and outcomes.
- Ensure safeguarding is embedded across all services.
4. People leadership
- Lead, support and develop staff and volunteers.
- Line manage senior staff and oversee performance management processes.
- Promote a positive, inclusive and collaborative working culture.
- Ensure the appropriate recruitment, training and development of staff.
5. Financial management & sustainability
- Oversee budgets and financial performance in partnership with the Board.
- Ensure resources are managed effectively and responsibly.
- Support the development of funding streams, grants and partnerships.
- Contribute to long-term financial planning and sustainability.
Person specification
Essential criteria
Experience
- Experience in the charity, health or social care sector
- Experience of managing teams and organisational performance.
- Experience of financial oversight and budget management.
Skills and knowledge
- Strong leadership and people management skills
- Ability to work effectively with a Board or senior stakeholders
- Good understanding of governance, compliance and risk
- Strong communication and decision-making skills
Personal attributes
- Reliable, motivated and able to work independently
- Able to prioritise workload and manage competing demands
- Committed to the values and aims of Headway Luton
Desirable criteria
- Experience in a senior leadership role (e.g. CEO, Director or equivalent).
- Understanding of CQC or regulated services
- Experience of fundraising, commissioning or contract management
- Relevant qualification (e.g. business, leadership or management)
Position: Chief Executive Officer
Employer: Headway Luton Ltd (Registered Charity 1080775)
Location: 49-53 Alma Street, Luton, LU1 2PL
Responsible to: Board of Trustees
Hours: 25 hours per week (flexible, Monday to Friday)
Salary: £30,277 per annum (pro rata)
Contract: Permanent, subject to a six-month probationary period
Annual leave: 28 days plus bank holidays (pro rata)
Pension: 5% employer contribution
Other benefits: Flexible working, TOIL for additional hours and free on-site parking
Appendix 1: Initial priorities (first 6 months)
- Build strong relationships with staff, trustees and key stakeholders.
- Develop a clear understanding of services, operations and funding.
- Review the current financial position and identify risks or opportunities.
- Ensure governance and reporting processes are effective.
- Identify early opportunities for service improvement or development.
- Contribute to future strategic planning.
Supporting people affected by brain injury in Luton, Houghton Regis & nearby towns. There is life after brain injury. We're here to help you live it!

The client requests no contact from agencies or media sales.
About the role
Our exciting three year strategy sets out our ambitious goals to drive impact at scale for victim-survivors. We are now looking for an exceptional candidate to lead some of our financial services relationships and consultancy work and support SEA in its mission to raise awareness of economic abuse and transform responses to it within the financial services sector.
Working closely with colleagues across SEA, you will foster and maintain relationships across the financial services sector, seeking opportunities to generate income for the charity and supporting our Head of Financial Services to deliver lasting change and impact.
Together we can transform frontline financial services, in practice, product and process, and save lives.
About you
At SEA we put the lived experience of victim-survivors at the heart of all that we do, including our work with financial services firms. You will be a subject matter expert on customer vulnerability and financial services firms’ regulatory requirements, as well as having a thorough understanding of industry rules and good practice. You will combine this with experience of working with vulnerable customers, including victim-survivors and bring expertise on economic abuse to ensure this is embedded within financial services’ firms’ responses.
About SEA
We are the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it. We work to save lives and stop economic abuse forever.
Our vision is a world in which all women and girls achieve economic equality and can live their lives free of abuse and exploitation. Not only surviving but thriving.
Our mission is to raise awareness of economic abuse and transform responses to it.
To achieve this, we must ensure that the policies and practices of financial services firms, domestic abuse support services, public services and government reflect the needs of all victim-survivors of economic abuse.
We are committed to centring victim-survivors in all that we do and broadening our understanding of the needs of survivors, particularly those who are marginalised within society. We work alongside the Experts by Experience - a group of victim-survivors whose voices and experiences shape our work.
Our primary focus is on influencing the women’s, public and financial services sectors, to create a model for improved support for victim-survivors of economic abuse, calling on government to facilitate these changes and work with them to improve their systems and practice.
What we offer
- 25 days annual leave plus Statutory Bank Holidays
- Home working (UK based)
- Flexible working
- 5% Employer Pension Contribution
- 5 Wellbeing Days
- Reflective practice
- Employee Assistance Programme
- Enhanced sick pay, family leave and carer’s leave
- The chance to be part of our highly professional, supportive team
To apply
Please apply via our website
Applications open from 9 April and close at 11.59pm on 7 May 2026. Interviews will take place virtually, week beginning 1 June.
Direct applications only – no agencies please.
Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.
SEA is a Disability Confident Committed, and Kinship Friendly Employer.
The client requests no contact from agencies or media sales.